WO2018050004A1 - 取件方法、物流信息处理方法及装置、系统 - Google Patents

取件方法、物流信息处理方法及装置、系统 Download PDF

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Publication number
WO2018050004A1
WO2018050004A1 PCT/CN2017/100542 CN2017100542W WO2018050004A1 WO 2018050004 A1 WO2018050004 A1 WO 2018050004A1 CN 2017100542 W CN2017100542 W CN 2017100542W WO 2018050004 A1 WO2018050004 A1 WO 2018050004A1
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WO
WIPO (PCT)
Prior art keywords
pickup
logistics information
information
logistics
identifier
Prior art date
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PCT/CN2017/100542
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English (en)
French (fr)
Inventor
罗志文
Original Assignee
菜鸟智能物流控股有限公司
罗志文
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Application filed by 菜鸟智能物流控股有限公司, 罗志文 filed Critical 菜鸟智能物流控股有限公司
Publication of WO2018050004A1 publication Critical patent/WO2018050004A1/zh

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G06Q10/083—Shipping
    • G06Q10/0836—Recipient pick-ups
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/06—Selective distribution of broadcast services, e.g. multimedia broadcast multicast service [MBMS]; Services to user groups; One-way selective calling services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/12—Messaging; Mailboxes; Announcements

Definitions

  • the present invention relates to the field of network technologies, and in particular, to a pickup method, a logistics information processing method, device, and system.
  • the user finds the pickup password by reading the pickup message, and tells the staff member the pickup password. After the staff finds the corresponding package according to the pickup password and confirms the number of packages that the user needs to take, the corresponding package is found and Hand in to the user.
  • the user provides the user information such as mobile phone number, ID card number or student ID number to the staff of the pickup point.
  • the staff member enters the corresponding user information in the management system of the pickup point to query the package information and confirm with the user. After the number of packages to be removed, find the package and hand it to the user according to the prompts of the management system.
  • the method of picking up parts is not only cumbersome to operate, but also complicated in process, and requires multiple cooperation between the staff and the user to complete, which is time-consuming and labor-intensive, has poor user experience, and high labor cost.
  • the present application provides a pickup method, a logistics information processing method, device, and system.
  • a pickup method applied to the first server including:
  • the logistics information includes a user identity identifier
  • the query request including a pickup point identifier and a user Identity
  • the method further includes:
  • the pickup confirmation message including the selected logistics information and the pickup point identifier
  • the method further includes:
  • the sending the selected logistics information to the second client includes:
  • the method when the selected logistics information is sent to the second client, the method further includes:
  • the pickup status information includes: a first identifier for indicating a pickup state, the pickup state includes a picked-up member and an unfetched member; and a second identifier for indicating a storage location.
  • the method further includes:
  • the second client is assigned frame data including the pickup point identifier.
  • the frame data further includes a predefined message type identifier
  • the logistics information further includes at least one or more of the following:
  • a picking device is applied to the first server, including:
  • a first providing unit configured to provide logistics information, and corresponding pick-up point identification and pickup status information, where the logistics information includes a user identity identifier;
  • a first receiving unit configured to receive a query request from the first client, where the query request includes a pickup point identifier and a user identity identifier;
  • a first query unit configured to search, according to the pickup point identifier, one or more pieces of logistics information associated with the user identity identifier;
  • a first screening unit configured to filter, according to the pickup status information corresponding to the one or more pieces of logistics information that is searched by the first query unit, the logistics information corresponding to the pickup status information of the unfetched item;
  • the first sending unit is configured to return the logistics information filtered by the first screening unit to the first client.
  • a picking device comprising a processor and a memory; the picking device is applied to a first server, the memory is for storing a program for picking up processing; the program for picking up processing is When the processor reads execution, do the following:
  • the logistics information includes a user identity identifier
  • the query request including a pickup point identifier and a user identity
  • a method of picking up including:
  • the logistics information includes a user identity identifier
  • the query request including a pickup point identifier and a user identity
  • a method of picking up including:
  • a broadcast message carrying the frame data is transmitted.
  • the broadcast message carrying the frame data is sent by using WIFI or Bluetooth.
  • the method further includes: receiving logistics information from the first server; generating a pickup prompt according to the logistics information, the pickup prompt includes at least the logistics information; and outputting the pickup prompt.
  • the method further includes: receiving the pickup status information from the first server, where the pickup status information includes at least a first identifier for indicating a pickup status and a storage location The second identifier; the pickup prompt further includes: the second identifier.
  • the method further includes: querying corresponding information according to the logistics information before generating the pickup prompt And the pickup status information includes at least a first identifier for indicating a pickup state and a second identifier for indicating a storage location; and the pickup prompt further includes: the second identifier.
  • a picking device is applied to the second client, including:
  • a first configuration unit configured to configure frame data from the first server that includes the pickup point identifier
  • a second sending unit configured to send a broadcast message that carries the frame data.
  • a picking device comprising a processor and a memory; the picking device is applied to a second client, the memory is for storing a program for picking up processing; and the program for picking up processing is being used When the processor reads the execution, the following operations are performed:
  • a broadcast message carrying the frame data is transmitted.
  • a method of picking up including:
  • the broadcast message carrying frame data including a pickup point identifier
  • the query request including the pickup point identifier and the user identity.
  • the frame data further includes a predefined message type identifier
  • the method further includes: parsing the broadcast message, and extracting a message type identifier and a pickup point identifier in the frame data;
  • the sending the query request to the first server includes: sending the query request to the first server according to the message type identifier.
  • the method further includes:
  • the logistics information and the pickup point name corresponding to the pickup point identifier are displayed.
  • the method before displaying the logistics information and the name of the pickup point corresponding to the pick-up point identifier, the method further includes:
  • a pickup notification is displayed based on the logistics information.
  • the displaying the logistics information and the pick-up point name corresponding to the pick-up point identifier further includes:
  • the logistics information further includes at least one or more of the following:
  • the time information of the delivery point is the time information of the delivery point.
  • a picking device is applied to the first client, including:
  • a second receiving unit configured to receive a broadcast message from the second client, where the broadcast message carries frame data including a pickup point identifier
  • the third sending unit is configured to send a query request to the first server, where the query request includes the pickup point identifier and the user identity.
  • a picking device comprising a processor and a memory; the picking device is applied to a first client, the memory is for storing a program for picking up processing; and the program for picking up processing is being used When the processor reads the execution, the following operations are performed:
  • the broadcast message carrying frame data including a pickup point identifier
  • the query request including the pickup point identifier and the user identity.
  • a pickup system includes: a first server and a second client; wherein
  • the second client includes a first fetching device, configured to configure frame data from the first server that includes the pickup point identifier, and send a broadcast message that carries the frame data;
  • the first server includes a second fetching device, configured to provide logistics information and corresponding pickup point identification and pickup status information, where the logistics information includes a user identity identifier; receiving a query request from the first client, the query request Included in the pick-up point identifier and the user identity identifier; searching for one or more pieces of logistics information associated with the user identity identifier according to the pickup point identifier; and picking status information corresponding to the one or more pieces of logistics information found And filtering the logistics information corresponding to the pickup status information of the unfetched item; and returning the filtered logistics information to the first client.
  • a second fetching device configured to provide logistics information and corresponding pickup point identification and pickup status information, where the logistics information includes a user identity identifier
  • receiving a query request from the first client the query request Included in the pick-up point identifier and the user identity identifier
  • searching for one or more pieces of logistics information associated with the user identity identifier according to the pickup point identifier and picking status information corresponding to the one or more pieces of
  • a logistics information processing method comprising:
  • the pickup status information is an extracted or unfetched item.
  • the query after the querying the logistics information that matches the first logistics information, further includes:
  • the first logistics information, the pickup point identifier, and the pickup status information are correspondingly saved.
  • the logistics information further includes at least a waybill number and a logistics provider identifier
  • the querying the logistics information that matches the first logistics information comprises: querying logistics information that matches the waybill number of the first logistics information and the logistics provider identifier.
  • a logistics information processing device is applied to a first server, comprising:
  • a second providing unit for providing one or more pieces of logistics information
  • a third receiving unit configured to receive a pickup point identifier, first logistics information, and corresponding pickup status information from the second client;
  • a second query unit configured to query, from the one or more pieces of logistics information provided, logistics information that matches the first logistics information
  • the first storage unit is configured to save the pickup point identifier and the pickup status information corresponding to the queryed logistics information.
  • a logistics information processing apparatus comprising a processor and a memory; the logistics information processing apparatus being applied to a first server, the memory for storing a program for logistics information processing; the program for processing logistics information is being When the processor reads and executes, the following operations are performed:
  • a logistics information processing method comprising:
  • the first logistics information is logistics information in which the corresponding pickup status information exists in the one or more pieces of logistics information.
  • the querying the status information of the pickup corresponding to the logistics information further includes:
  • the pickup status information corresponding to the logistics information is generated.
  • the pickup status information is an extracted or unfetched item.
  • the logistics information further includes at least one or more of the following:
  • a logistics information processing device is applied to a second client, including:
  • a fourth receiving unit configured to receive one or more pieces of logistics information
  • a third query unit configured to query the pickup status information corresponding to the logistics information
  • a fifth sending unit configured to send, to the first server, a pickup point identifier, first logistics information, and corresponding pickup status information, where the first logistics information is a corresponding pickup status in the one or more pieces of logistics information Logistics information of information.
  • a logistics information processing apparatus comprising a processor and a memory; the logistics information processing apparatus is applied to a second client, the memory is for storing a program for logistics information processing; and the program for processing logistics information is When being read and executed by the processor, the following operations are performed:
  • the first logistics information is logistics information that has corresponding pickup status information in the one or more pieces of logistics information.
  • a logistics information processing system includes: a first server and a second client; wherein
  • the second client includes a first logistics information processing device, configured to receive one or more pieces of logistics information; query the pickup status information corresponding to the logistics information; and send the pickup point identifier and the first logistics information to the first server And the corresponding pickup status information, the first logistics information is logistics information in which the corresponding pickup status information exists in the one or more pieces of logistics information;
  • the first server includes second logistics information processing means for providing one or more pieces of logistics information; receiving a pickup point identification, first logistics information, and corresponding pickup status information from the second client; The one or more pieces of logistics information are queried for the logistics information that matches the first logistics information; and the pickup point identification and the pickup status information are saved corresponding to the queried logistics information.
  • the application can provide a pickup notification to the user according to the user identity and the pickup point identifier provided by the first client when the user is close to the pickup point, and the push notification of the pickup notification can be realized without the user actively operating, thereby improving the user.
  • the application After receiving the confirmation message of the user, the application provides the second client with the to-be-received package identifier, so that the second client can output the pickup instruction according to the package identifier, so that the worker can take out the package according to the pickup instruction. .
  • the user is not required to present any user information or package information to the staff member, and the user does not need to take the initiative to complete the pickup processing when the user approaches the pickup point, thereby eliminating the cumbersome communication and verification process and reducing the process.
  • the communication cost between the user and the pick-up staff reduces the labor cost, saves time, and greatly improves the user experience and the work efficiency of the pick-up staff, and also improves the efficiency of the pickup processing.
  • FIG. 1 is a schematic flow chart of a method for picking up a component according to Embodiment 1 of the present application;
  • FIG. 2 is a schematic flow chart of another method for picking up parts in the first embodiment of the present application.
  • FIG. 3 is a schematic structural diagram of a component of a pick-up device according to Embodiment 1 of the present application;
  • FIG. 4 is a schematic flowchart of a method for picking up a component according to Embodiment 2 of the present application;
  • FIG. 5 is a schematic structural diagram of a component of a pick-up device according to Embodiment 2 of the present application.
  • FIG. 6 is a schematic structural diagram of components of three types of pick-up systems according to an embodiment of the present application.
  • FIG. 7 is a schematic flowchart of a method for picking up a component in Embodiment 4 of the present application.
  • FIG. 8 is a schematic structural diagram of a component of a pick-up device according to Embodiment 4 of the present application.
  • FIG. 9 is a schematic flowchart of a method for processing logistics information according to Embodiment 5 of the present application.
  • FIG. 10 is a schematic structural diagram of a composition of a logistics information processing apparatus according to Embodiment 5 of the present application.
  • FIG. 11 is a schematic flowchart of a method for processing logistics information according to Embodiment 6 of the present application.
  • FIG. 12 is a schematic structural diagram of a composition of a logistics information processing apparatus according to Embodiment 6 of the present application.
  • FIG. 13 is a schematic structural diagram of a composition of a logistics information processing system according to Embodiment 7 of the present application.
  • FIG. 14 is a schematic structural diagram of a system of the present application and its interaction with a first client
  • FIG. 16 is a schematic diagram of an application scenario of the present application.
  • a computing device of a client or server may include one or more processors (CPUs), input/output interfaces, network interfaces, and memory.
  • processors CPUs
  • input/output interfaces network interfaces
  • memory volatile and non-volatile memory
  • the memory may include non-persistent memory, random access memory (RAM), and/or non-volatile memory in a computer readable medium, such as read only memory (ROM) or flash memory.
  • RAM random access memory
  • ROM read only memory
  • Memory is an example of a computer readable medium.
  • the memory may include module 1, module 2, ..., module N (N is an integer greater than 2).
  • Computer readable media includes both permanent and non-permanent, removable and non-removable storage media.
  • the storage medium can be stored by any method or technique.
  • the information can be computer readable instructions, data structures, modules of programs, or other data.
  • Examples of computer storage media include, but are not limited to, phase change memory (PRAM), static random access memory (SRAM), dynamic random access memory (DRAM), other types of random access memory (RAM), read only memory. (ROM), electrically erasable programmable read only memory (EEPROM), flash memory or other memory technology, compact disk read only memory (CD-ROM), digital versatile disk (DVD) or other optical storage, Magnetic cassette tape, magnetic tape storage or other magnetic storage device or any other non-transportable medium, Used to store information that can be accessed by a computing device.
  • computer readable media does not include non-transitory computer readable media, such as modulated data signals and carrier waves.
  • the embodiment provides a method for picking up a component, which is applied to the first server, and may include the following steps:
  • Step 101 providing logistics information, and corresponding pick-up point identification and pickup status information, where the logistics information includes a user identity identifier;
  • Step 102 Receive a query request from a first client, where the query request includes a pickup point identifier and a user identity identifier.
  • Step 103 Search for one or more pieces of logistics information associated with the user identity according to the pickup point identifier.
  • Step 104 Filter, according to the retrieved state information corresponding to the one or more pieces of logistics information, the logistics information corresponding to the pickup status information of the unfetched item;
  • Step 105 Return the filtered logistics information to the first client.
  • the present application further provides another method for fetching, which is applied to the first server, and may include the following steps:
  • Step 201 providing logistics information, and corresponding pick-up point identification and pickup status information, where the logistics information includes a user identity identifier;
  • Step 202 Receive a query request from a first client, where the query request includes a pickup point identifier and a user identity identifier.
  • Step 203 Search for one or more pieces of pickup status information corresponding to the user identity identifier according to the pickup point identifier.
  • Step 204 Filter, according to the one or more pickup status information that is found, the logistics information corresponding to the pickup status information of the unfetched item;
  • Step 205 Return the filtered logistics information to the first client.
  • the first server may select a pickup point based on the query request of the first client.
  • the identifier and the user identity are sent to the first client by the logistics information corresponding to the pickup status information of the unfetched item, so that the user may be provided with the unfetched item according to the user identity and the pickup point identifier provided by the first client.
  • the package information can realize the active push of the package information without the user's active operation, thereby improving the user experience.
  • the logistics information provided in the above method may be requested by the first server after receiving the user identity (for example, the ID registered by the user on the second server), and may also be requested by the second server.
  • the two servers actively send to the first server.
  • the logistics information may include one or more of the following: in addition to the user identity: the waybill number, the logistics provider identifier, the time of delivery of the pickup point, the pickup time, and the like.
  • the user identity may be an ID registered on the second server, or may be information such as a contact information (such as a mobile phone number), a name, or an address of the user.
  • the second server may be a transaction server.
  • the searching for the one or more pieces of logistics information associated with the user identity may be: determining a plurality of pieces of logistics information having the same user identity as the logistics information associated with the user identity. It may also be that a plurality of logistics information that completely matches the user identity is determined as the logistics information associated with the user identity.
  • the method further includes: receiving a pickup confirmation message from the first client, where the pickup The confirmation message includes the selected logistics information and the pickup point identifier; and the selected logistics information is sent to the second client according to the pickup point identifier.
  • the method further includes: updating the pickup status information corresponding to the selected logistics information to the retrieved.
  • the sending the selected logistics information to the second client by the above-mentioned fetching method may include: searching for the logistics information and the pickup point identifier corresponding to the pickup status information of the retrieved item; The pick-up point identifier sends the found logistics information to one or more second clients. In this way, the first server can send the logistics information corresponding to the pickup status information of the pickup to the corresponding second client in batches, which is beneficial to improve the processing efficiency.
  • the pickup status information corresponding to the selected logistics information may also be sent to the second client.
  • the pickup status information may include: a first identifier for indicating a pickup status, the pickup status includes a picked-up and an unloaded member; and a second identifier for indicating a storage position.
  • the second identifier can also be provided to the second client at the same time, so that the second client can prompt the worker to store the corresponding package, so that the worker can quickly locate the package.
  • the method before the providing the logistics information and the corresponding pickup point identifier and the pickup status information, the method further includes: generating the pickup point identifier; and assigning the second client to the The frame data identified by the piece.
  • the pick-up point identifier is set by the first server for the pick-up point when the pick-up point is set up, and the pick-up point identifier is used to uniquely identify the pick-up point.
  • the information about the pickup point (such as the pickup point identifier, the corresponding pickup point name, the corresponding pickup point address, etc.) can be saved on the first server, so that the pickup point can be managed.
  • the frame data may further include a predefined message type identifier (such as a UUID).
  • a predefined message type identifier such as a UUID
  • the first server may set a predefined message type identifier in the frame data. The purpose of this message type is to identify the current message for pick-up processing or pick-up related logistics information processing.
  • the present application further provides a pick-up device, which is applied to the first server, and may include:
  • a first providing unit 31 configured to provide logistics information, and corresponding pick-up point identification and pickup status information, where the logistics information includes a user identity identifier;
  • the first receiving unit 32 is configured to receive a query request from the first client, where the query request includes a pickup point identifier and a user identity identifier;
  • the first query unit 33 is configured to search, according to the pickup point identifier, one or more pieces of logistics information associated with the user identity identifier;
  • the first screening unit 34 is configured to filter, according to the pickup status information corresponding to the one or more pieces of logistics information that is searched by the first query unit, the logistics information corresponding to the pickup status information of the unfetched parts;
  • the first sending unit 35 is configured to return the logistics information filtered by the first screening unit to the first client.
  • the first query unit 33 may be further configured to search for the use according to the pickup point identifier.
  • the first providing unit 31, the first receiving unit 32, the first query unit 33, the first screening unit 34, and the first sending unit 35 may be software, hardware, or a combination of the two.
  • the first providing unit 31 may be a device having a storage function, such as a memory or may be a database
  • the first receiving unit 32 and the first transmitting unit 35 may be devices having a communication function, such as a wireless communication component.
  • the first query unit 33 and the first screening unit 34 can be implemented by a processor.
  • the pick-up device shown in FIG. 3 can be used to perform all the processes or steps of the above-mentioned pick-up method, and the implementation principle is the same, and details are not described herein again.
  • the embodiment further provides a picking device, which may include a processor and a memory; the picking device is applied to a first server, and the memory is used to store a program for picking up processing;
  • the program for the fetch processing performs the following operations when read and executed by the processor:
  • the logistics information includes a user identity identifier
  • the query request including a pickup point identifier and a user identity
  • the above program for fetch processing can also perform the following operations when read and executed by the processor:
  • the logistics information includes a user identity identifier
  • the query request including a pickup point identifier and a user identity
  • the above-mentioned fetching device can perform all the steps of the fetching method in this embodiment, and details are not described herein again.
  • this embodiment provides a method for picking up a component, including:
  • Step 401 The second client configures frame data from the first server that includes the pickup point identifier.
  • Step 402 The second client sends a broadcast message carrying the frame data.
  • the second client can be deployed at the pickup point. Sending a broadcast message by the second client of the pickup point, so that the first client can obtain the pickup point identifier by receiving the broadcast message when the first client is in the vicinity of the pickup point, and then actively send a query request to the first server to learn The user does not take the package at the pick-up point, and notifies the user to pick up the item at the pick-up point in time.
  • the second client may send a broadcast message carrying the frame data by using a short-range communication technology such as WIFI or Bluetooth, so that the first client can receive the broadcast message when approaching the pickup point, so that the user At the pick-up point attachment, information about the unwrapped package is known.
  • the broadcast message may be sent without interruption, or the broadcast message may be sent once every time period (for example, 1 second).
  • the pickup method may further include: receiving logistics information from the first server; generating a pickup prompt according to the logistics information, where the pickup prompt includes at least the logistics Information; output the pickup prompt. So, the second client can be in the user After receiving the piece, the corresponding pick-up prompt is automatically output, and the staff only needs to find the package according to the pick-up prompt and hand it over to the user, saving time and labor, saving the user experience and picking up efficiency.
  • the method before the generating the pickup prompt, the method further includes: receiving the pickup status information from the first server, where the pickup status information includes at least a first identifier for indicating a pickup status and a second identifier for indicating a storage location; the pickup prompt further comprising: the second identifier.
  • the pickup status information includes at least a first identifier for indicating a pickup status and a second identifier for indicating a storage location
  • the pickup prompt further comprising: the second identifier.
  • the method before the generating the pickup prompt, the method further includes: querying, according to the logistics information, corresponding pickup status information, where the pickup status information includes at least a first identifier for indicating a pickup status and a second identifier for indicating a storage location; the pickup prompt further comprising: the second identifier.
  • the pickup status information includes at least a first identifier for indicating a pickup status and a second identifier for indicating a storage location
  • the pickup prompt further comprising: the second identifier.
  • the foregoing second identifier may be a pickup code or other similar information.
  • the present embodiment further provides a pick-up device, which is applied to the second client.
  • the pick-up device may include:
  • a first configuration unit 51 configured to configure frame data from the first server that includes the pickup point identifier
  • the second sending unit 52 is configured to send a broadcast message that carries the frame data.
  • the first configuration unit 51 and the second sending unit 52 may be software, hardware, or a combination of the two.
  • the first configuration unit 51 can be implemented by a processor
  • the second transmitting unit 52 can be implemented by a component having a communication function.
  • the second sending unit 52 may be a communication device or a communication device supporting a short-range wireless communication technology such as Bluetooth or WIFI.
  • the embodiment further provides another picking device, including a processor and a memory; the picking device is applied to a second client, and the memory is used to store a program for picking up processing;
  • the program for the fetch processing performs the following operations when being read and executed by the processor:
  • a broadcast message carrying the frame data is transmitted.
  • the above-mentioned fetching device can implement all the processes of the fetching method of the present embodiment.
  • For the specific implementation process refer to the description of the method above, and details are not described herein.
  • the embodiment provides a pickup system, and the pickup system includes a second client 61 and a first server 62;
  • the second client 61 includes a first fetching device 611 for configuring frame data from the first server 62 including the pickup point identifier; and transmitting a broadcast message carrying the frame data;
  • the first server 62 includes a second fetching device 621 for providing logistics information and corresponding pickup point identification and pickup status information, the logistics information including a user identity identifier, and receiving a query request from the first client,
  • the query request includes a pickup point identifier and a user identity identifier; and searching for one or more pieces of logistics information associated with the user identity identifier according to the pickup point identifier; and corresponding to one or more pieces of logistics information retrieved according to the search
  • the status information is used to filter the logistics information corresponding to the pickup status information of the unfetched item; and the filtered logistics information is returned to the first client.
  • the second fetching device 612 can also be configured to provide logistics information and corresponding pickup point identification and pickup status information, the logistics information including a user identity identifier; receiving a query request from the first client, the query request including Picking up a point identifier and a user identity identifier; searching for one or more pieces of pickup status information corresponding to the user identity identifier according to the pickup point identifier; and screening the one or more pickup status information according to the searched And returning the filtered logistics information to the first client.
  • the first pick-up device 611 is equivalent to the pick-up device in the second embodiment
  • the second pick-up device 621 is equivalent to the pick-up device in the first embodiment.
  • the components and functions are the same and will not be described again.
  • the fetching system by broadcasting a broadcast message including the pickup point identifier to the first client, causes the first client to send the query request to the first server when the pickup point is near, and further a server pushes the unfetched information of the user at the pickup point to the first client, such as Therefore, the user does not need to manually operate to obtain the unfetched information at the pickup point when approaching the pickup point, thereby improving the convenience of the pickup point pickup and greatly improving the user experience.
  • the embodiment provides a method for picking up a piece.
  • the method is applied to the first client.
  • the method may include:
  • Step 701 Receive a broadcast message from a second client, where the broadcast message carries frame data including a pickup point identifier.
  • Step 702 Send a query request to the first server, where the query request includes the pickup point identifier and a user identity identifier.
  • the user obtains the pick-up point identifier by receiving the broadcast message when approaching the pick-up point, and sends a query request to the first server after obtaining the pick-up point identifier to query whether the pick-up point has a user's Take the package, promptly remind the user to pick up the pickup point, which can be realized without the user's manual operation, which improves the convenience of picking up the parts and improves the user experience.
  • the frame data further includes a predefined message type identifier.
  • the message type identifier is used to identify the corresponding message for pick-up processing or pickup-related logistics information processing.
  • the message type identifier can be a UUID.
  • the method may further include: parsing the broadcast message, extracting a message type identifier and a pickup point identifier in the frame data; and the first server Sending the query request may include: sending the query request to the first server according to the message type identifier.
  • the first request message may be carried in the fetch message by sending a fetch message containing the message type identifier. In this way, the first server and the first client can use a customized message type interaction to ensure interaction security on the one hand, and facilitate message parsing and recognition on the other hand, thereby improving processing efficiency.
  • the method may further include: receiving the logistics information returned by the first server; displaying the logistics information and corresponding to the picking point mark The name of the pickup point.
  • the logistics information of the unwrapped package and the relevant information of the pickup point it is convenient for the user to intuitively understand the unfetched package situation of the pick-up point in the vicinity, and it is convenient for the user to determine the package to be taken away, thereby improving the user experience.
  • the pickup notification may be displayed according to the logistics information.
  • the user first knows that there is an unfetched package at a nearby pick-up point through a simple pick-up notification.
  • the user can view the detailed unwrapped package, so that the user can refer to the relevant information according to his own situation and improve the information. User experience, more personalized.
  • the method further includes: receiving the selected logistics information and a corresponding pick-up point identifier; A server sends a pickup confirmation message, and the pickup confirmation message includes the selected logistics information and a corresponding pickup point identifier.
  • the logistics information of the package to be taken out may be selected on the page displayed by the first client. After the user selects the logistics information to be taken away, the first client receives the selected logistics information and the corresponding pickup point identifier, and then sends the pickup confirmation message.
  • the logistics information may further include at least one or more of the following: a waybill number, a logistics provider identifier, time information of the delivery point, and the like.
  • the embodiment further provides a pick-up device, which is applied to the first client, as shown in FIG. 8, and may include:
  • a second receiving unit 81 configured to receive a broadcast message from the second client, where the broadcast message carries frame data including a pickup point identifier;
  • the third sending unit 82 is configured to send a query request to the first server, where the query request includes the pickup point identifier and the user identity.
  • the second receiving unit 81 and the third sending unit 82 may be software, hardware, or a combination of the two.
  • the second receiving unit 81 and the third transmitting unit 82 can be implemented by a component having a communication function.
  • the second receiving unit 81 may be a communication device supporting short-range wireless communication technologies such as Bluetooth and WIFI.
  • the embodiment further provides a pickup device, including a processor and a memory; the pickup device is applied to a first client, and the memory is configured to store a program for picking up processing;
  • the program processed by the processor reads and executes by the processor, the following operations are performed:
  • the broadcast message carrying frame data including a pickup point identifier
  • the query request including the pickup point identifier and the user identity.
  • the embodiment provides a logistics information processing method, which is applied to a first server, and the method may include:
  • Step 901 providing one or more pieces of logistics information
  • Step 902 Receive a pickup point identifier, first logistics information, and corresponding pickup status information from the second client.
  • Step 903 Query, from the provided one or more pieces of logistics information, logistics information that matches the first logistics information;
  • Step 904 The pick-up point identifier and the pickup status information are saved corresponding to the queryed logistics information.
  • the first server may update the logistics information and the corresponding pickup point identifier and the pickup status information based on the information reported by the second client, thereby implementing information processing of the pick-up point related logistics, and facilitating multiple pickups.
  • the logistics information of the point is managed in a unified manner, and the logistics information of the relevant user in the corresponding pickup point is not pushed based on the query request sent by the first client, and the manual information can be realized without the user's manual operation, and the pickup point pick-up is improved. Convenience and user experience.
  • the pickup status information may be picked up or unfetched.
  • the second client sends the pickup point identifier of the pickup point, the logistics information of the package, and the pickup status information of the unfetched item to the first server, so that the first server can timely pick up the pickup
  • the parcel delivery status of the point updates the corresponding pickup status information, so that the information stored in the first server is more accurate.
  • the second client may further send, to the first server, the pickup point identifier of the pickup point, the logistics information of the package, and the pickup status information of the picked-up item. Therefore, the first server timely updates the corresponding pickup status information according to the pickup status of the pickup point, so that the information stored in the first server is more accurate.
  • the one or more pieces of logistics information provided may be from a second server.
  • the order message may be actively requested from the second server, and the logistics information may be extracted from the order message.
  • the second server actively sends the order message to the first server, and the first server extracts the logistics information from the order message.
  • the logistics information in the order message may include: a logistics provider identifier, a user identity, a waybill number, and the like.
  • the user identity may be a recipient contact, a recipient name, a user ID registered at the second server, and the like.
  • the second server may be a transaction server.
  • the method may further include: when the logistics information matching the first logistics information is not found, the first logistics is performed Information, pickup point identification, and pickup status information are saved.
  • the first logistics information provided by the second client may include a user identity, a waybill number, a logistics provider identifier, a time of delivery of the pickup point, a pickup time, and the like.
  • the pickup status information is the picked up item
  • the first logistics information may include the pickup time
  • the first logistics information may include the time of the delivery of the pickup point when the pickup status information is not picked up.
  • the first server may save a piece of logistics information and its corresponding pickup point identifier and a pickup status information as a record, the record not only contains the content of the related information, but also contains the logistics information, the pickup identifier and Correspondence between pickup status information.
  • the first server can be saved by memory or by a database.
  • the embodiment further provides a logistics information processing device, which is applied to the first server.
  • the device may include:
  • a second providing unit 11 for providing one or more pieces of logistics information
  • the third receiving unit 12 is configured to receive the pickup point identifier, the first logistics information, and the corresponding pickup status information from the second client.
  • the second query unit 13 is configured to query, from the provided one or more pieces of logistics information, logistics information that matches the first logistics information;
  • the first storage unit 14 is configured to save the pickup point identifier and the pickup status information corresponding to the queryed logistics information.
  • the foregoing second providing unit 11, the third receiving unit 12, the second query unit 13, and the first storage unit 14 may be software, hardware, or a combination of the two.
  • the second providing unit 11 may be implemented by a device having a storage function, such as a memory or may be a database
  • the third receiving unit 12 may be implemented by a device having a communication function, for example, may be implemented by a wireless communication component, or the like.
  • the second query unit 13 can be implemented by a processor
  • the first storage unit 14 can be implemented by a device having a storage function such as a memory or a database.
  • the embodiment further provides another logistics information processing apparatus, including a processor and a memory; the logistics information processing apparatus is applied to a first server, and the memory is used to store a program for logistics information processing;
  • the program for processing the logistics information is read and executed by the processor, the following operations are performed:
  • the embodiment provides a method for processing a logistics information.
  • the method is applied to the second client, and may include:
  • Step 1101 receiving one or more pieces of logistics information
  • Step 1102 querying the pickup status information corresponding to the logistics information
  • Step 1103 Send a pickup point identifier, first logistics information, and corresponding pickup status information to the first server.
  • the first logistics information is logistics information in which the corresponding pickup status information exists in the one or more pieces of logistics information.
  • the querying the pickup status information corresponding to the logistics information may further include: when the pickup status information corresponding to the logistics information is not queried, generating the pickup status information corresponding to the logistics information.
  • the second client can receive the logistics information from the second server, and can also receive the logistics information input by the staff.
  • the second server may send the order message to the second client when the order message is generated or the logistics status of the order message indicates that the pickup point has been delivered, and the second client may receive the order message from the order message. Extracting the logistics information.
  • the second server may directly extract and send the logistics information in the order message to the second client.
  • the worker can input the logistics information of the parcel to the second client.
  • the pickup status information may be picked up or unfetched.
  • the second client sends the pickup point identifier of the pickup point, the logistics information of the parcel, and the pickup status information of the unfetched item to the first server, so that the first server
  • the corresponding pickup status information can be updated according to the delivery status of the parcel at the pickup point to ensure that the information stored in the first server is accurate. More certain.
  • the second client may further send, to the first server, the pickup point identifier of the pickup point, the logistics information of the package, and the pickup status information of the picked-up item. Therefore, the first server updates the corresponding pickup status information according to the pickup status of the pickup point in time to ensure that the information stored in the first server is more accurate.
  • the logistics information further includes at least one or more of the following: a waybill number, a logistics provider identifier, a time of delivery of the pickup point, a pickup time, and the like.
  • the first logistics information includes at least one user identity, and may further include one or more of the following: a waybill number, a logistics provider identifier, a time of delivery of the pickup point, and a pickup time.
  • the embodiment further provides a logistics information processing apparatus, which is applied to the second client, and includes:
  • a fourth receiving unit 121 configured to receive one or more pieces of logistics information
  • the third query unit 122 is configured to query the pickup status information corresponding to the logistics information
  • the fifth sending unit 123 is configured to send, to the first server, a pickup point identifier, first logistics information, and corresponding pickup status information, where the first logistics information is that the corresponding one of the one or more pieces of logistics information exists Logistics information of status information.
  • the fourth receiving unit 121, the third query unit 122, and the fifth sending unit 123 may be software, hardware, or a combination of the two.
  • the second providing unit 11 can be implemented by a device having a storage function, such as a memory or can be a database
  • the fourth receiving unit 121 and the fifth transmitting unit 123 can be implemented by a device having a communication function, for example,
  • the wireless communication component is implemented
  • the third query unit 122 can be implemented by a processor.
  • the embodiment further provides a logistics information processing apparatus, including a processor and a memory; the logistics information processing apparatus is applied to a second client, and the memory is configured to store a program for logistics information processing;
  • the program for logistics information processing when being read and executed by the processor, performs the following operations:
  • the first logistics information is logistics information in which the corresponding pickup status information exists in the one or more pieces of logistics information.
  • the embodiment provides a logistics information processing system, including: a first server 131 and a second client 132;
  • the second client 132 includes a first logistics information processing device 1321 for receiving one or more pieces of logistics information, querying pickup status information corresponding to the logistics information, and sending a pickup point identifier to the first server, first The logistics information and the corresponding pickup status information, the first logistics information is logistics information in which the corresponding pickup status information exists in the one or more pieces of logistics information;
  • the first server 131 includes a second logistics information processing device 1312, configured to provide one or more pieces of logistics information, and receive the pickup point identifier, the first logistics information, and the corresponding pickup status information from the second client;
  • the one or more pieces of logistics information provided are queried for the logistics information that matches the first logistics information; and the pickup point identification and the pickup status information are saved corresponding to the queried logistics information.
  • the second stream information processing device 1312 is equivalent to the logistics information processing device in the fifth embodiment, and its composition and functions are the same, and will not be described again.
  • the first stream information processing device 1321 corresponds to the stream information processing device in the sixth embodiment, and its composition and functions are the same, and will not be described again.
  • the present application provides a pick-up system for implementing a pick-up process of a pick-up point.
  • the fetching system may include at least: a second client and a first server.
  • the second client may include a pickup point communication device (corresponding to the second sending list in the second embodiment) Element 52) and pickup point output device.
  • the first server may save a piece of logistics information and a corresponding pickup status information and a pickup point identifier as a pickup point package information
  • the information record may include: an information record number, a waybill number, and a logistics provider.
  • the package status is used to indicate the processing status of the package at the pickup point. It can include the following two states: warehousing, picked up ; The warehousing indicates that the parcel has reached the pickup point, the corresponding pickup status information is unfetched, the picked-up indicates that the parcel has been taken, and the corresponding pickup status information is the picked-up.
  • the warehousing time indicates the time when the parcel arrives at the pickup point, and the pickup time indicates the time the parcel was taken.
  • the logistics information such as the waybill number, the logistics provider information, and the user information may be from the second server or the second client.
  • the first server is provided with a pickup device, and the pickup device is configured to at least be according to a user identity and a pickup point identifier (which may be carried by a pickup message) from the first client, at least to the first a client provides logistics information corresponding to the user identity and the pickup point identifier (can be carried by the pickup notification); receiving the confirmation pickup message returned by the first client, where the confirmation pickup message includes at least selection
  • the logistics information for example, may be a waybill number, a pickup point information number, etc.
  • at least providing the selected logistics information to the second client (which may be carried by the pickup indication message).
  • a pickup point output device configured to output a pickup instruction (for example, may be a pickup ticket) according to the logistics information (ie, the pickup instruction message) provided by the pickup device, where the pickup indication includes at least a pickup code
  • the pick-up code is used to indicate the storage location of the parcel at the pick-up point.
  • the fetching device on the server is further configured to allocate, for the communication device in the second client, frame data for identifying the type of the pickup point and the pickup point message.
  • the structure of the frame data is as follows in the description of the process shown in FIG. 3, and details are not described herein again.
  • a pick-up point communication device configured to periodically send a broadcast message, where the broadcast message includes at least frame data allocated by the fetching device, so that the first client can send the fetched according to frame data in the broadcast message.
  • the device provides a user identity and a pickup point identifier.
  • the pickup point communication device is a communication device supporting short-range communication technology.
  • the pickup point communication device may be a communication device supporting Bluetooth communication.
  • it may be a communication device that supports Bluetooth Low Energy (BLE), or may be a communication device that supports iBeacon technology.
  • BLE Bluetooth Low Energy
  • the first client only has the Bluetooth communication function, and the broadcast message can be received within the coverage of the communication device when the Bluetooth communication function is turned on.
  • the pickup point communication device can be a communication device that supports WIFI communication.
  • the first client can connect the WIFI of the pickup point communication device within the coverage of the communication device, and then the first client and the pickup point communication device can establish socket communication through the corresponding port, and take the piece in the socket communication process.
  • the point communication device may carry the frame data in the message sent to the first client, so that the first client initiates a pickup message to the first server according to the frame data.
  • the above-mentioned pickup point communication device may be other communication devices.
  • the specific implementation process of the method for picking up the content in this application is as shown in FIG. 15 and may include:
  • Step 1500 The first server receives the order message, extracts the logistics information from the order message, generates or updates the pickup point package information, and saves.
  • the order message can come from a server of a logistics provider.
  • the server of the logistics provider actively or passively sends the corresponding order message to the first server when the package is delivered to the pickup point.
  • the order information may also come from a transaction server.
  • the transaction server synchronizes the order message to the first server when the package arrives at the pickup point or when the order message is created.
  • the transaction server synchronizes the order message to the first server when the logistics order is created or when the logistics status is "package delivery pick-up point".
  • the order message may also be provided by a second client.
  • a corresponding order message can be entered by the worker into the second client when the package arrives at the pickup point, and the second client sends the order message to the first server.
  • the above order message may include: user information, waybill number, logistics provider information, logistics status, and update time.
  • the user information may include one or more of the following: a predetermined user ID, a recipient name, a recipient contact method, a user ID of the e-commerce platform, a user ID registered on the logistics application, and the like;
  • the logistics provider information may be Including one or more of the following: logistics provider identification, logistics provider name, etc.; logistics status refers to the logistics status of the package, for example, the logistics status may include the package, the distribution center where the shipment is located, and the location of the shipment.
  • Distribution center Issue and enter the distribution center of the receiving place, enter the receiving location for the receipt and delivery, and send the pick-up point;
  • the update time includes the time information of each logistics status, for example, it may include: XX points XX, XX, XX, XX, XXXX Delivery pick-up point.
  • the pick-up package information may include: information record number, waybill number, logistics provider information, user information, package status, warehousing time, pickup time, and pickup code, wherein the package status is used to indicate that the package is in the pickup
  • the processing status of the point may include the following two states: the warehousing and the picked-up; wherein, the warehousing indicates that the parcel has reached the pick-up point, and the corresponding pick-up status is unfetched, and the picked-up indicates that the parcel has been Take away, the corresponding pickup status is picked up.
  • the warehousing time indicates the time when the parcel arrives at the pickup point, and the pickup time indicates the time the parcel was taken.
  • the information record number may be randomly generated or generated according to a predetermined algorithm, and the information record number is used to identify the pick-up point package information.
  • Each pickup point package information has its own information record number. The information record number is generated when the pickup point package information is created.
  • the pick-up code is used to identify the storage location of the parcel at the pick-up point, so that the staff can find the corresponding parcel.
  • the pickup code can be generated according to the serial number mode or the shelf mode, which can be determined according to the needs of the actual application.
  • the pick-up code of the serial number mode is self-incremented from 1 every day.
  • the staff stores the parcel at the pick-up point, it will be placed in the order of the pick-up code, so that the staff can find the law according to the pick-up code. package.
  • the pick-up code of the shelf mode may be in the following format: shelf number + 4 digits after the waybill number.
  • shelf number 4 digits after the waybill number.
  • 4-3-0099 which means the 4th post of the 4th shelf and the 4th post of the 099 package, can also help the staff to quickly locate the package.
  • the pick-up code of the shelf mode can also be identified by the shelf number.
  • the pick-up code is 4-3-2, indicating that the fourth shelf has the third-order package number 2.
  • the pickup code can also be generated by other modes, such as a combination of the serial number mode and the shelf mode, or a combination of the serial number mode and the waybill number, etc., and this is not limited herein.
  • the staff member when the parcel is delivered to the pick-up point, the staff member stores the parcel and fills in the corresponding pick-up code on the second client, and the first server obtains the pick-up code from the second client and updates to the pick-up code. Pick up the package information. It is also possible to generate the first server after the parcel has been delivered to the pickup point. Or in the process of updating the pick-up parcel information, generating a pick-up code according to a predetermined pattern, and then sending the pick-up code to the second client, where the second client displays the pick-up code through the output device, and the staff member follows the pick-up The code stores the package in the appropriate location.
  • the first server generates or updates the pickup point package information each time an order message is received. After receiving the order message, it first queries whether there is a pick-up parcel information that matches the waybill number and the logistics provider identifier in the order message, and if so, may update the corresponding pick-up parcel information directly according to the order message. If not, assign the information record number, generate the corresponding pickup point package information and save it.
  • the order message may be synchronized to the first server when the order message is created, or the order message may be synchronized to the first server when the package is delivered to the pickup point, and may also be used by the staff when the package is delivered to the pickup point.
  • the corresponding order message is input to the second client, and then transmitted by the second client to the first server.
  • Step 1501 The pickup point communication device periodically sends a broadcast message, where the broadcast message carries frame data for identifying a message type of the pickup point and the pickup point;
  • the first server allocates frame data for identifying the pickup point and the pickup point message type for each pickup point, and pre-configures the frame data at the pickup point. On the communication device.
  • the frame data may adopt the following structure:
  • the UUID (Universally Unique Identifier) indicates that the message type is the pickup point message type; Major indicates the region; and Minor indicates the pickup point ID.
  • the frame data may take other structures as long as it is ensured that a field indicating that the message type is the pickup point message type and a field indicating the pickup point ID are included.
  • the UUID may be generated by using a world identification algorithm.
  • the UUID may indicate that the message type is a pickup point message type, and may also distinguish the frame data from frame data broadcast by other pickup point communication devices. By setting the UUID in the frame data, it is ensured that one frame data uniquely identifies one Pick-up points for easy terminal identification.
  • the frame data may be 128 bits for broadcast.
  • the pickup point communication device may be a communication device supporting Bluetooth communication, for example, may be a Bluetooth low energy (BLE) enabled communication device, or may be a communication device supporting iBeacon technology.
  • BLE Bluetooth low energy
  • the first client only has the Bluetooth communication function, and the broadcast message can be received within the coverage of the pickup point communication device when the Bluetooth communication function is turned on.
  • the pickup point communication device may also be a communication device that supports WIFI communication.
  • the first client can connect the WIFI of the pickup point communication device within the coverage of the pickup point communication device, and then the first client and the pickup point communication device can establish socket communication through the corresponding port, in the socket communication process.
  • the medium pick-up point communication device may carry the frame data in a message sent to the first client, so that the first client initiates a pickup message to the first server according to the frame data.
  • the pickup point communication device can also be other communication devices.
  • the fetch point communication device is an iBeacon device
  • the frame data is configured to the iBeacon device by using a controller matching the iBeacon device after the first server allocates the frame data.
  • Step 1502 The user moves to the vicinity of the pickup point, and the first client receives the broadcast message.
  • Step 1503 The first client verifies whether the broadcast message is a pickup point broadcast message, and if yes, extracts a pickup point ID from the broadcast message, and proceeds to step 1504; otherwise, the broadcast message may be directly Discard and end the current process;
  • the broadcast message can be verified by matching the UUID.
  • the first client compares the UUID with the predetermined UUID by parsing the broadcast message, and if yes, confirms that the broadcast message is a pickup point broadcast message, and extracts the pickup point ID therefrom. If it does not match, the broadcast message is not a pickup point broadcast message, and the message can be directly discarded and not processed.
  • Step 1504 The first client sends a pickup message to the first server, where the pickup message includes a user identity and the pickup point ID.
  • the pickup message may carry a user identity and a pickup point ID extracted from the broadcast message.
  • the user identity may be one or a combination of the following: the recipient name, the recipient contact information (such as a mobile phone number), the user ID of the e-commerce platform (such as a Taobao account), and the user registered on the logistics application. ID, etc.
  • a long connection message channel that maintains a connection state is established between the first client and the first server, and the first client can send the pickup message to the first server through the long connection message channel.
  • Step 1505 The first server receives the pickup message, and queries whether there is a pending package according to the user identity and the pickup point ID. If there is a package to be fetched, proceeding to step 1506. If there is no pending package, the current process may be directly ended. Process;
  • the first server queries, according to the user identity and the pickup point ID carried in the pickup message, the pick-up package information related to the user identity and the pickup point ID, if the package is found If the status is the pickup point package information, the pickup point package information is extracted, and a pickup notification is generated, and the pickup notification may include at least: an information record number or a waybill number, a user identity, and a pickup point ID. .
  • the inbound pick-up parcel information related to the user information and the pickup point ID is not queried, the user has no pending parcels, and the current process can be directly ended.
  • Step 1506 The first server sends the pickup notification to the first client.
  • the first server may convert all or part of the pick-up parcel information of the unfetched parcel into a character string, carry the string in the fetch notification message, and then pass between the first client and the first client.
  • the long connection message channel sends the pickup notification message to the first client.
  • Step 1507 the first client receives the pickup notification and displays, and sends an acknowledgement pickup message to the server;
  • the first client pops up a pickup notification message. To prompt the user to pick up the package at a pick-up point.
  • the information of the package to be fetched may be presented to the user in the form of a user interface.
  • the user may be presented on the user interface: the number of packages to be taken, the waybill number of each package/logistics provider information/time of arrival to the pickup point/information record number, and prompt the user to select the package to be taken away.
  • the information of each package to be picked can be displayed in the form of a check, which is selected by the user on the pickup notification interface.
  • the first client may be an electronic device supporting the Android system.
  • the electronic device invokes the Android system component to issue a pickup notification prompt in the notification bar, and the content of the pickup notification prompt Customizable (for example, the content can be “You have M pending packages at the xx pickup point, please click the pickup.”), the user can view the pickup notification prompt through the drop-down notification bar (equivalent to the fourth embodiment)
  • the “fetch notification” displayed by the first client will jump to the list interface of the package to be retrieved after the user clicks the pickup notification prompt, and the single or selective operation can be performed on the list interface to select to take away.
  • the electronic device invokes the Android system component to issue a pickup notification prompt in the notification bar, and the content of the pickup notification prompt Customizable (for example, the content can be “You have M pending packages at the xx pickup point, please click the pickup.”)
  • the user can view the pickup notification prompt through the drop-down notification bar (equivalent to the fourth embodiment)
  • the electronic device invokes the interface to initiate a pickup operation to the server, that is, sends an acknowledgement pickup message to the first server, and the confirmation pickup message includes the package to be picked selected by the user.
  • Information, user information, and pickup point ID are included in the electronic device.
  • the confirmation pickup message may carry user information, a pickup point ID, and information such as a package identifier (such as an information record number, a waybill number, etc.) that the user selects to remove.
  • a package identifier such as an information record number, a waybill number, etc.
  • Step 1508 The first server receives the confirmation pickup message, updates the pickup point package information, and sends a pickup instruction message to the second client.
  • the first server receives the confirmation pickup message, extracts the information record number therein, and updates the package status and the pickup time in the corresponding pickup point package information according to the information record number. Specifically, the package status is updated from "inbound” to "taken” and the pickup time is updated at the same time.
  • the first server may also synchronize the update of the corresponding information to the logistics provider's server or transaction server or other server for logistics information processing after updating the pickup point package information.
  • the pickup indication message may include: a pickup point package information whose status is updated to “fetched”. Specifically, the pickup indication message includes at least a pickup code. In addition, the pickup indication message may also include information such as the recipient name, the logistics provider identification, and the pickup time.
  • a pickup instruction message may correspond to a pickup point package information, so that the pickup point output device can output the pickup indication according to the number of packages.
  • Step 1509 The pickup point output device receives the pickup instruction message, and outputs a pickup instruction, so that the pickup point staff finds the package according to the pickup instruction and delivers the package to the user.
  • the pick-up point output device may be a printing device, and the pick-up ticket may be printed according to the pick-up instruction message, and the pick-up ticket includes at least a pick-up code, which is convenient for the pick-up point staff to Pick up the ticket and find the corresponding package.
  • the pick-up point output device may be a display device, and the pick-up ticket is displayed according to the pick-up indication message, and the pick-up ticket includes at least a pick-up code, which is convenient for the pick-up point staff to take A small ticket finds the corresponding package.
  • the triggering server sends a pick-up indication message to the pick-up point output device, and the pick-up indication message carries the corresponding pick-up parcel information. All or part of the content.
  • the pickup ticket may include one or more of the following information: the recipient name, Logistics provider name, pickup code, arrival time, pickup time, waybill number, information record number. Table 2 below is an example of a pickup ticket.
  • each pick-up ticket can correspond to one parcel. If there are three parcels, then three pick-up tickets can be printed, and each pick-up ticket can contain all or part of the parcel point parcel information of one parcel.
  • step 1500 can be performed in real time in the above-described flow, and the order of execution between it and subsequent steps is not limited.
  • the first server and the second client (which may include a pickup point communication device and a pickup point output device) jointly implement the pickup processing of the pickup point.
  • the first client may communicate with the pickup point communication device or may communicate with the first server and the second server, respectively.
  • the first client may send a subscription message to the second server, where the subscription message includes the product identifier that the user needs to purchase or sell, and after confirming the subscription, the user may also provide the second server to the second server by using the first client.
  • Logistics information such as the delivery address and recipient information.
  • the second server After the user confirms the logistics information, the second server generates an order message according to the logistics information confirmed by the user, synchronizes the order message to the third server (not shown) that provides the logistics processing, and at the same time, identifies When the delivery address in the order message is the pickup point, the order message is also synchronized to the first server.
  • the third server provides relevant logistics status information to the second server in real time, and the second server updates the logistics status in the order message in real time according to the logistics status information, and indicates the logistics status in the logistics status.
  • the second server notifies the first server when the parcel has been sent to the pickup point.
  • the order message may include: user information, a waybill number, a logistics provider information, a logistics status, and an update time thereof.
  • the user information may include one or more of the following: a recipient name, a recipient contact information, a user ID registered on the second server, and the like;
  • the logistics provider information may include one or more of the following: The name of the person, the name of the logistics provider, etc.; the status of the logistics refers to the logistics status of the package.
  • the status of the logistics may include the parts, the distribution center where the goods are shipped, the distribution center from the place where the goods are shipped, and the location of the goods received. Dialing the center, entering the receiving location for signing scan, delivery pick-up point; update time is the update time of each logistics status, for example, may include the time of delivery of the pick-up point: XXXX year XX XX day XX XX minutes.
  • the first server extracts the logistics information from the order message, generates the pickup point package information, and saves it.
  • the order status may be synchronized to the first server when the delivery status has been delivered to the pickup point, or may be synchronized to the first server when the order message is generated.
  • the pick-up parcel information may include an information record number, a waybill number, a logistics provider information, a user information, a parcel status (corresponding to the first identifier in the pick-up status information), a storage time, and a pickup time.
  • a pick-up code (corresponding to the second identifier in the pick-up status information), wherein the parcel status is used to indicate the processing status of the parcel at the pickup point, and may include the following two states: the warehousing, the picked-up In which the warehousing indicates that the parcel has reached the pick-up point, the corresponding pick-up status is unfetched, the picked-up item indicates that the parcel has been taken away, and the corresponding pick-up device is the picked-up item.
  • the warehousing time indicates the time when the parcel arrives at the pickup point, and the pickup time indicates the time the parcel was taken.
  • the first server may further determine, according to the waybill number and the logistics provider information in the order message, whether the corresponding pickup point package information exists, and if yes, according to the The order message updates the pickup point package information. If it does not exist, it directly generates a new pickup point package information and saves it.
  • the parcel status, the warehousing time, the pickup time, and the pickup code in the pick-up parcel information generated by the first server may be empty, in the logistics state.
  • the pickup point can be taken.
  • the status of the package in the package information is updated to be warehousing (that is, the update pickup status information is unfetched), and the warehousing time and pickup code are updated at the same time.
  • the first server updates the status of the package in the pickup point package information to “taken”, and simultaneously Update the pickup time.
  • the first server can periodically delete the parcel point parcel information with the parcel status of “fetched” and its corresponding pick-up parcel information, so as to release the storage space in real time, avoiding the expired data occupying space and affecting the processing efficiency.
  • the first server assigns a pickup point ID to the pickup point when it is established, and allocates frame data for identifying the pickup point and the pickup point message type, and configures the pickup point ID and frame data to the pickup point.
  • the pickup point communication device continuously transmits a broadcast message including the above frame data.
  • the first client When the user is near the pickup point, the first client enters the coverage of the pickup point communication device, receives the broadcast message sent by the pickup point communication device, and verifies that the frame data contained therein is the pickup point message type, and then extracts the message type from the pickup point.
  • the pickup point ID is used to send a pickup message to the first server, and the pickup message may include a user identifier and the pickup point ID.
  • the first server queries, according to the pickup message, whether there is a pick-up point package information corresponding to the user identity and the pickup point ID, which is in the warehousing state, and the user identity and the Referring to the pick-up point parcel information corresponding to the item ID, in the warehousing state, the pick-up notification is sent to the first client, and the pick-up notification includes at least the logistics information (such as the user identity or the waybill number, etc.) ).
  • the pickup notification may also include other logistics information, such as the logistics provider identification, the name of the recipient, the time of delivery, and the like.
  • the first client receives the pickup notification, and displays the logistics information and other information carried therein, so that the user can select the package to be taken away. After the user confirms the package to be taken, the first client carries the logistics information selected by the user in the confirmation pickup message and sends it to the first server.
  • the first server After receiving the confirmation pickup message, the first server sends a pickup instruction message to the pickup point output device, where the pickup indication message includes at least the delivery point package corresponding to the logistics information selected by the user.
  • the pick-up code for the message The pickup point output device outputs the pickup ticket according to the pickup instruction message, for example, prints the pickup ticket through the printing device.
  • the pick-up staff picks up the parcel and delivers it to the user according to the pick-up code on the pick-up ticket.
  • the pick-up process of the pick-up point ends.
  • the pickup point communication device may be a communication device supporting short-range wireless communication technology, for example, it may be an iBeacon, and may be a communication device supporting low energy consumption (BLE).
  • the pickup point communication device may also be a WiFi-enabled communication device. If the pickup point communication device is a WiFi communication device, after the first client actively connects to the pickup point communication device, the two parties establish socket communication through the port, and the pickup point communication device sends the inclusion to the first client in the communication. Pickup point message type and frame data of the pickup point ID.
  • the first client may be an electronic device supporting BLE technology, WiFi technology, or the like, such as a mobile phone, a tablet computer, a wearable device, and the like.
  • the pick-up point communication device in the second client may be a network side device (such as a base station, etc.) supporting BLE technology, WiFi technology, etc.
  • the pickup point output device in the second client may include one or more of the following: Printing equipment, display equipment, voice output equipment, etc.
  • the first server may be a single server, a cluster of servers and data, or a cluster formed by multiple servers.

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Abstract

一种取件方法、物流信息处理方法及装置、系统，所述方法可包括：提供物流信息以及对应的取件点标识、取件状态信息，所述物流信息包括用户身份标识（101，201）；接收来自第一客户端的查询请求，所述查询请求包括取件点标识和用户身份标识（102，202）；根据所述取件点标识查找所述用户身份标识关联的一条或多条物流信息（103）；根据所述查找出的一条或多条物流信息对应的取件状态信息，筛选未取件的取件状态信息对应的物流信息（104）；将所述筛选出的物流信息返回给所述第一客户端（105）。不需要用户主动操作，即可在用户靠近取件点时完成取件处理，提升了用户体验和取件点工作人员的工作效率。

Description

取件方法、物流信息处理方法及装置、系统 技术领域
本发明涉及网络技术领域，尤其涉及一种取件方法、物流信息处理方法及装置、系统。
背景技术
目前，用户从取件点取件的方式有如下几种方式：
1、用户通过阅读取件短信，找到取件密码，并将取件密码告诉工作人员，由工作人员根据取件密码找到相应包裹，并确认用户需要取走的包裹件数之后，将相应包裹找到并交于用户。
2、用户向取件点的工作人员提供手机号码、身份证号码或学生证号码等用户信息，由工作人员通过在取件点的管理系统中输入相应的用户信息查询包裹信息，并与用户确认要取走的包裹件数之后，根据管理系统的提示找到包裹并交给用户。
相关技术中，取件点取件的方式不仅操作繁琐，流程复杂，而且需要工作人员和用户之间多次配合才能完成，耗时费力，用户体验差，人力成本高。
发明内容
为了解决上述技术问题，本申请提供了一种取件方法、物流信息处理方法及装置、系统。
本申请采用如下技术方案：
一种取件方法，应用于第一服务器，包括：
提供物流信息以及对应的取件点标识、取件状态信息，所述物流信息包括用户身份标识；
接收来自第一客户端的查询请求，所述查询请求包括取件点标识和用户 身份标识；
根据所述取件点标识查找所述用户身份标识关联的一条或多条物流信息；
根据所述查找出的一条或多条物流信息对应的取件状态信息，筛选未取件的取件状态信息对应的物流信息；
将所述筛选出的物流信息返回给所述第一客户端。
其中，将所述筛选出的物流信息返回给所述第一客户端之后，还包括：
接收来自所述第一客户端的取件确认消息，所述取件确认消息包含选择的物流信息和取件点标识；
根据所述取件点标识，将所述选择的物流信息发送至第二客户端。
其中，所述接收来自所述第一客户端的取件确认消息之后，还包括：
将所述选择的物流信息对应的取件状态信息更新为已取件。
其中，将所述选择的物流信息发送至第二客户端，包括：
查找已取件的取件状态信息对应的物流信息和取件点标识；
根据所述查找到的取件点标识，将所述查找到的物流信息发送至一个或多个第二客户端。
其中，将所述选择的物流信息发送至第二客户端的同时，还包括：
将所述选择的物流信息对应的取件状态信息发送至所述第二客户端。
其中，所述取件状态信息包括：用于指示取件状态的第一标识，所述取件状态包括已取件和未取件；以及，用于指示存放位置的第二标识。
其中，所述提供物流信息以及对应的取件点标识、取件状态信息之前，还包括：
生成所述取件点标识；
为第二客户端分配包含所述取件点标识的帧数据。
其中，所述帧数据还包括预定义的消息类型标识；
其中，所述物流信息至少还包括如下之一或多项：
运单号；
物流提供者标识；
送达取件点的时间；
取件时间。
一种取件装置，应用于第一服务器，包括：
第一提供单元，用于提供物流信息以及对应的取件点标识、取件状态信息，所述物流信息包括用户身份标识；
第一接收单元，用于接收来自第一客户端的查询请求，所述查询请求包括取件点标识和用户身份标识；
第一查询单元，用于根据所述取件点标识查找所述用户身份标识关联的一条或多条物流信息；
第一筛选单元，用于根据所述第一查询单元查找出的一条或多条物流信息对应的取件状态信息，筛选未取件的取件状态信息对应的物流信息；
第一发送单元，用于将所述第一筛选单元筛选出的物流信息返回给所述第一客户端。
一种取件装置，包括处理器和存储器；所述取件装置应用于第一服务器，所述存储器用于存储用于取件处理的程序；所述用于取件处理的程序在被所述处理器读取执行时，执行如下操作：
提供物流信息以及对应的取件点标识、取件状态信息，所述物流信息包括用户身份标识；
接收来自第一客户端的查询请求，所述查询请求包括取件点标识和用户身份标识；
根据所述取件点标识查找所述用户身份标识关联的一条或多条物流信息；
根据所述查找出的一条或多条物流信息对应的取件状态信息，筛选未取件的取件状态信息对应的物流信息；
将所述筛选出的物流信息返回给所述第一客户端。
一种取件方法，包括：
提供物流信息以及对应的取件点标识、取件状态信息，所述物流信息包括用户身份标识；
接收来自第一客户端的查询请求，所述查询请求包括取件点标识和用户身份标识；
根据所述取件点标识查找所述用户身份标识对应的一条或多条取件状态信息；
根据所述查找出的一个或多个取件状态信息，筛选未取件的取件状态信息对应的物流信息；
将所述筛选出的物流信息返回给所述第一客户端。
一种取件方法，包括：
配置来自第一服务器的包含取件点标识的帧数据；
发送携带所述帧数据的广播消息。
其中，采用WIFI或蓝牙发送携带所述帧数据的广播消息。
其中，还包括：接收来自所述第一服务器的物流信息；根据所述物流信息，生成取件提示，所述取件提示至少包括所述物流信息；输出所述取件提示。
其中，所述生成取件提示之前，还包括：接收来自所述第一服务器的取件状态信息，所述取件状态信息至少包括用于指示取件状态的第一标识和用于指示存放位置的第二标识；所述取件提示至少还包括：所述第二标识。
其中，所述生成取件提示之前，还包括：根据所述物流信息查询对应的 取件状态信息，所述取件状态信息至少包括用于指示取件状态的第一标识和用于指示存放位置的第二标识；所述取件提示至少还包括：所述第二标识。
一种取件装置，应用于第二客户端，包括：
第一配置单元，用于配置来自第一服务器的包含取件点标识的帧数据；
第二发送单元，用于发送携带所述帧数据的广播消息。
一种取件装置，包括处理器和存储器；所述取件装置应用于第二客户端，所述存储器用于存储用于取件处理的程序；所述用于取件处理的程序在被所述处理器读取执行时，执行如下操作：
配置来自第一服务器的包含取件点标识的帧数据；
发送携带所述帧数据的广播消息。
一种取件方法，包括：
接收来自第二客户端的广播消息，所述广播消息携带包含取件点标识的帧数据；
向第一服务器发送查询请求，所述查询请求包含所述取件点标识和用户身份标识。
其中，所述帧数据中还包含有预定义的消息类型标识；
所述向第一服务器发送查询请求之前，还包括：解析所述广播消息，提取所述帧数据中的消息类型标识和取件点标识；
所述向第一服务器发送查询请求，包括：根据所述消息类型标识，向所述第一服务器发送所述查询请求。
其中，向第一服务器发送查询请求之后，还包括：
接收所述第一服务器返回的物流信息；
展示所述物流信息和对应所述取件点标识的取件点名称。
其中，在展示所述物流信息和对应所述取件点标识的取件点名称之前，还包括：
根据所述物流信息展示取件通知。
其中，所述展示所述物流信息和对应所述取件点标识的取件点名称之后，还包括：
接收选择的物流信息及对应的取件点标识；
向所述第一服务器发送取件确认消息，所述取件确认消息包含所述选择的物流信息及对应的取件点标识。
其中，所述物流信息至少还包括如下之一或多项：
运单号；
物流提供者标识；
送达取件点的时间信息。
一种取件装置，应用于第一客户端，包括：
第二接收单元，用于接收来自第二客户端的广播消息，所述广播消息携带包含取件点标识的帧数据；
第三发送单元，用于向第一服务器发送查询请求，所述查询请求包含所述取件点标识和用户身份标识。
一种取件装置，包括处理器和存储器；所述取件装置应用于第一客户端，所述存储器用于存储用于取件处理的程序；所述用于取件处理的程序在被所述处理器读取执行时，执行如下操作：
接收来自第二客户端的广播消息，所述广播消息携带包含取件点标识的帧数据；
向第一服务器发送查询请求，所述查询请求包含所述取件点标识和用户身份标识。
一种取件系统，包括：第一服务器和第二客户端；其中，
第二客户端包括第一取件装置，用于配置来自第一服务器的包含取件点标识的帧数据；发送携带所述帧数据的广播消息；
第一服务器包括第二取件装置，用于提供物流信息以及对应的取件点标识、取件状态信息，所述物流信息包括用户身份标识；接收来自第一客户端的查询请求，所述查询请求包括取件点标识和用户身份标识；根据所述取件点标识查找所述用户身份标识关联的一条或多条物流信息；根据所述查找出的一条或多条物流信息对应的取件状态信息，筛选未取件的取件状态信息对应的物流信息；将所述筛选出的物流信息返回给所述第一客户端。
一种物流信息处理方法，包括：
提供一条或多条物流信息；
接收来自第二客户端的取件点标识、第一物流信息及对应的取件状态信息；
从所述提供的一条或多条物流信息中查询与所述第一物流信息相匹配的物流信息；
将所述取件点标识、取件状态信息与所述查询到的物流信息对应保存。
其中，所述取件状态信息为已取件或未取件。
其中，所述查询与所述第一物流信息相匹配的物流信息之后，还包括：
查询不到与所述第一物流信息相匹配的物流信息时，将所述第一物流信息、取件点标识和取件状态信息对应保存。
其中，所述物流信息至少还包括运单号和物流提供者标识；
所述查询与所述第一物流信息相匹配的物流信息，包括：查询与所述第一物流信息的运单号和物流提供者标识相匹配的物流信息。
一种物流信息处理装置，应用于第一服务器，包括：
第二提供单元，用于提供一条或多条物流信息；
第三接收单元，用于接收来自第二客户端的取件点标识、第一物流信息及对应的取件状态信息；
第二查询单元，用于从所述提供的一条或多条物流信息中查询与所述第一物流信息相匹配的物流信息；
第一存储单元，用于将所述取件点标识、取件状态信息与所述查询到的物流信息对应保存。
一种物流信息处理装置，包括处理器和存储器；所述物流信息处理装置应用于第一服务器，所述存储器用于存储用于物流信息处理的程序；所述用于物流信息处理的程序在被所述处理器读取执行时，执行如下操作：
提供一条或多条物流信息；
接收来自第二客户端的取件点标识、第一物流信息及对应的取件状态信息；
从所述提供的一条或多条物流信息中查询与所述第一物流信息相匹配的物流信息；
将所述取件点标识、取件状态信息与所述查询到的物流信息对应保存。
一种物流信息处理方法，包括：
接收一条或多条物流信息；
查询对应所述物流信息的取件状态信息；
向第一服务器发送取件点标识、第一物流信息及对应的取件状态信息；
所述第一物流信息为所述一条或多条物流信息中存在对应取件状态信息的物流信息。
其中，查询所述物流信息对应的取件状态信息，还包括：
查询不到对应所述物流信息的取件状态信息时，生成对应所述物流信息的取件状态信息。
其中，所述取件状态信息为已取件或未取件。
其中，所述物流信息至少还包括如下一项或多项：
运单号；
物流提供者标识；
送达取件点的时间；
取件时间。
一种物流信息处理装置，应用于第二客户端，包括：
第四接收单元，用于接收一条或多条物流信息；
第三查询单元，用于查询对应所述物流信息的取件状态信息；
第五发送单元，用于向第一服务器发送取件点标识、第一物流信息及对应的取件状态信息，所述第一物流信息为所述一条或多条物流信息中存在对应取件状态信息的物流信息。
一种物流信息处理装置，包括处理器和存储器；所述物流信息处理装置应用于第二客户端，所述存储器用于存储用于物流信息处理的程序；所述用于物流信息处理的程序在被所述处理器读取执行时，执行如下操作：
接收一条或多条物流信息；
查询对应所述物流信息的取件状态信息；
向第一服务器发送取件点标识、第一物流信息及对应的取件状态信息，所述第一物流信息为所述一条或多条物流信息中存在对应取件状态信息的物流信息。
一种物流信息处理系统，包括：第一服务器和第二客户端；其中，
第二客户端包括第一物流信息处理装置，用于接收一条或多条物流信息；查询对应所述物流信息的取件状态信息；向所述第一服务器发送取件点标识、第一物流信息及对应的取件状态信息，所述第一物流信息为所述一条或多条物流信息中存在对应取件状态信息的物流信息；
第一服务器包括第二物流信息处理装置，用于提供一条或多条物流信息；接收来自所述第二客户端的取件点标识、第一物流信息及对应的取件状态信息；从所述提供的一条或多条物流信息中查询与所述第一物流信息相匹配的物流信息；将所述取件点标识、取件状态信息与所述查询到的物流信息对应保存。
本申请包括以下优点：
本申请可以在用户靠近取件点时，根据第一客户端提供的用户身份标识和取件点标识向用户提供取件通知，不需要用户主动操作即可实现取件通知的推送，提升了用户体验；
本申请在收到用户的确认取件消息之后向第二客户端提供用户的待取包裹标识，使得第二客户端能够根据该包裹标识输出取件指示，便于工作人员根据该取件指示取出包裹。
此过程中，不需要用户向工作人员出示任何用户信息或包裹信息，也不需要用户主动操作，即可在用户靠近取件点时完成取件处理，摆脱了繁琐的沟通及验证过程，也减少了用户和取件点工作人员之间的沟通成本，降低了人力成本，节省了时间，而且大大提升了用户体验和取件点工作人员的工作效率，同时也提高了取件处理的效率。
当然，实施本申请的任一产品必不一定需要同时达到以上所述的所有优点。
附图说明
图1为本申请实施例一中一种取件方法的流程示意图；
图2为本申请实施例一中另一种取件方法的流程示意图；
图3为本申请实施例一中取件装置的组成结构示意图；
图4为本申请实施例二中取件方法的流程示意图；
图5为本申请实施例二中取件装置的组成结构示意图；
图6为本申请实施例三种取件系统的组成结构示意图；
图7为本申请实施例四中取件方法的流程示意图；
图8为本申请实施例四中取件装置的组成结构示意图；
图9为本申请实施例五中物流信息处理方法的流程示意图；
图10为本申请实施例五中物流信息处理装置的组成结构示意图；
图11为本申请实施例六中物流信息处理方法的流程示意图；
图12为本申请实施例六中物流信息处理装置的组成结构示意图；
图13为本申请实施例七中物流信息处理系统的组成结构示意图；
图14为本申请的系统组成结构及其与第一客户端的交互示意图；
图15为本申请取件方法的具体实现流程图；
图16为本申请的应用场景示意图。
具体实施方式
下面将结合附图及实施例对本申请的技术方案进行更详细的说明。
需要说明的是，如果不冲突，本申请实施例以及实施例中的各个特征可以相互结合，均在本申请的保护范围之内。另外，虽然在流程图中示出了逻辑顺序，但是在某些情况下，可以以不同于此处的顺序执行所示出或描述的步骤。
在一个典型的配置中，客户端或服务器的计算设备可包括一个或多个处理器(CPU)、输入/输出接口、网络接口和内存(memory)。
内存可能包括计算机可读介质中的非永久性存储器，随机存取存储器(RAM)和/或非易失性内存等形式，如只读存储器(ROM)或闪存(flash RAM)。内存是计算机可读介质的示例。内存可能包括模块1，模块2，……，模块N(N为大于2的整数)。
计算机可读介质包括永久性和非永久性、可移动和非可移动存储介质。存储介质可以由任何方法或技术来实现信息存储。信息可以是计算机可读指令、数据结构、程序的模块或其他数据。计算机的存储介质的例子包括，但不限于相变内存(PRAM)、静态随机存取存储器(SRAM)、动态随机存取存储器(DRAM)、其他类型的随机存取存储器(RAM)、只读存储器(ROM)、电可擦除可编程只读存储器(EEPROM)，快闪记忆体或其他内存技术、只读光盘只读存储器(CD-ROM)、数字多功能光盘(DVD)或其他光学存储、磁盒式磁带，磁带磁磁盘存储或其他磁性存储设备或任何其他非传输介质，可 用于存储可以被计算设备访问的信息。按照本文中的界定，计算机可读介质不包括非暂存电脑可读媒体(transitory media)，如调制的数据信号和载波。
实施例一
如图1所示，本实施例提供一种取件方法，应用于第一服务器，可包括如下步骤：
步骤101，提供物流信息以及对应的取件点标识、取件状态信息，所述物流信息包括用户身份标识；
步骤102，接收来自第一客户端的查询请求，所述查询请求包括取件点标识和用户身份标识；
步骤103，根据所述取件点标识查找所述用户身份标识关联的一条或多条物流信息；
步骤104，根据所述查找出的一条或多条物流信息对应的取件状态信息，筛选未取件的取件状态信息对应的物流信息；
步骤105，将所述筛选出的物流信息返回给所述第一客户端。
如图2所示，本申请还提供另一种取件方法，应用于第一服务器，可包括如下步骤：
步骤201，提供物流信息以及对应的取件点标识、取件状态信息，所述物流信息包括用户身份标识；
步骤202，接收来自第一客户端的查询请求，所述查询请求包括取件点标识和用户身份标识；
步骤203，根据所述取件点标识查找所述用户身份标识对应的一条或多条取件状态信息；
步骤204，根据所述查找出的一个或多个取件状态信息，筛选未取件的取件状态信息对应的物流信息；
步骤205，将所述筛选出的物流信息返回给所述第一客户端。
在上述取件方法中，第一服务器可基于第一客户端的查询请求中取件点 标识和用户身份标识，将未取件的取件状态信息对应的物流信息推送给第一客户端，如此，可根据第一客户端提供的用户身份标识和取件点标识向用户提供未取件的包裹信息，不需要用户主动操作即可实现包裹信息的主动推送，提升了用户体验。
实际应用中，上述取件方法中提供的物流信息可以由第一服务器在收到用户身份标识(例如，用户在第二服务器上注册的ID)之后主动向第二服务器请求的，还可以由第二服务器主动向所述第一服务器发送。所述物流信息除了包含用户身份标识之外，还可以包括如下之一或多项：运单号、物流提供者标识、送达取件点的时间、取件时间等。其中，用户身份标识可以是第二服务器上注册的ID，还可以是用户的联系方式(如手机号码)、姓名或地址等信息。一种实现方式中，所述第二服务器可以是交易服务器。
在一种实现方式中，查找所述用户身份标识关联的一条或多条物流信息可以是：将具有相同用户身份标识的多个物流信息确定为所述用户身份标识相关联的物流信息。也可以是，将用户身份标识完全匹配的多个物流信息确定为所述用户身份标识关联的物流信息。
在一些实现方式中，上述取件方法中将所述筛选出的物流信息返回给所述第一客户端之后，还可以包括：接收来自所述第一客户端的取件确认消息，所述取件确认消息包含选择的物流信息和取件点标识；根据所述取件点标识，将所述选择的物流信息发送至第二客户端。
在一些实现方式中，上述取件方法中所述接收来自所述第一客户端的取件确认消息之后，还可以包括：将所述选择的物流信息对应的取件状态信息更新为已取件。实际应用中，上述取件方法的将所述选择的物流信息发送至第二客户端，可以包括：查找已取件的取件状态信息对应的物流信息和取件点标识；根据所述查找到的取件点标识，将所述查找到的物流信息发送至一个或多个第二客户端。如此，第一服务器可批量将已取件的取件状态信息对应的物流信息发送至相应的第二客户端，有利于提高处理效率。
实际应用中，将所述选择的物流信息发送至第二客户端的同时，还可以将所述选择的物流信息对应的取件状态信息发送至所述第二客户端。这里， 所述取件状态信息可以包括：用于指示取件状态的第一标识，所述取件状态包括已取件和未取件；以及，用于指示存放位置的第二标识。如此，可以将第二标识也同时提供给第二客户端，使得第二客户端能够提示工作人员相应包裹的存放位置，便于工作人员快速定位包裹。
在一些实现方式中，上述取件方法中提供物流信息以及对应的取件点标识、取件状态信息之前，还可以包括：生成所述取件点标识；为第二客户端分配包含所述取件点标识的帧数据。实际应用中，在取件点设立时由第一服务器为取件点设置取件点标识，所述取件点标识用于唯一标识取件点。除此之外，还可以在第一服务器上保存取件点的相关信息(如取件点标识、对应的取件点名称、对应的取件点地址等)，便于对取件点进行管理。
其中，所述帧数据中还可以包括预定义的消息类型标识(如UUID)。实际应用中，为便于识别消息类型，第一服务器可以在所述帧数据中设置预定义的消息类型标识。该消息类型的作用是标识当前消息用于取件处理或者取件相关的物流信息处理。
此外，如图3所示，本申请还提供一种取件装置，该取件装置应用于第一服务器，可以包括：
第一提供单元31，用于提供物流信息以及对应的取件点标识、取件状态信息，所述物流信息包括用户身份标识；
第一接收单元32，用于接收来自第一客户端的查询请求，所述查询请求包括取件点标识和用户身份标识；
第一查询单元33，用于根据所述取件点标识查找所述用户身份标识关联的一条或多条物流信息；
第一筛选单元34，用于根据所述第一查询单元查找出的一条或多条物流信息对应的取件状态信息，筛选未取件的取件状态信息对应的物流信息；
第一发送单元35，用于将所述第一筛选单元筛选出的物流信息返回给所述第一客户端。
其中，所述第一查询单元33，还可用于根据所述取件点标识查找所述用 户身份标识对应的一条或多条取件状态信息；所述第一筛选单元34，还可用于根据所述查找出的一个或多个取件状态信息，筛选未取件的取件状态信息对应的物流信息。
实际应用中，上述第一提供单元31、第一接收单元32、第一查询单元33、第一筛选单元34以及第一发送单元35分别可以是软件、硬件或两者的结合。实际应用中，第一提供单元31可以是具有存储功能的器件，例如存储器或可以是数据库，所述第一接收单元32和第一发送单元35可以是具有通信功能的器件，例如无线通信组件等，所述第一查询单元33和第一筛选单元34可以通过处理器实现。
本实施例中，图3所示取件装置可以用于执行上文取件方法的所有流程或步骤，其实现原理相同，在此不再赘述。
此外，本实施例还提供一种取件装置，该取件装置可包括处理器和存储器；所述取件装置应用于第一服务器，所述存储器用于存储用于取件处理的程序；所述用于取件处理的程序在被所述处理器读取执行时，执行如下操作：
提供物流信息以及对应的取件点标识、取件状态信息，所述物流信息包括用户身份标识；
接收来自第一客户端的查询请求，所述查询请求包括取件点标识和用户身份标识；
根据所述取件点标识查找所述用户身份标识关联的一条或多条物流信息；
根据所述查找出的一条或多条物流信息对应的取件状态信息，筛选未取件的取件状态信息对应的物流信息；
将所述筛选出的物流信息返回给所述第一客户端。
当前，上述用于取件处理的程序在被所述处理器读取执行时，还可执行如下操作：
提供物流信息以及对应的取件点标识、取件状态信息，所述物流信息包括用户身份标识；
接收来自第一客户端的查询请求，所述查询请求包括取件点标识和用户身份标识；
根据所述取件点标识查找所述用户身份标识对应的一条或多条取件状态信息；
根据所述查找出的一个或多个取件状态信息，筛选未取件的取件状态信息对应的物流信息；
将所述筛选出的物流信息返回给所述第一客户端。
实际应用中，上述取件装置可执行本实施例中取件方法的所有步骤，在此不再赘述。
实施例二
如图4所示，本实施例提供一种取件方法，包括：
步骤401，第二客户端配置来自第一服务器的包含取件点标识的帧数据；
步骤402，第二客户端发送携带所述帧数据的广播消息。
本实施例中，第二客户端可部署在取件点。通过取件点的第二客户端发送广播消息，使得第一客户端能够在取件点附近时通过接收该广播消息来获取到取件点标识，进而主动向第一服务器发送查询请求，以便获知用户在所述取件点的未取包裹，通知用户及时到所述取件点取件。
在一些实现方式中，第二客户端可采用WIFI或蓝牙等近距离通信技术发送携带所述帧数据的广播消息，使得第一客户端能够在靠近取件点时接收所述广播消息，以便用户在取件点附件获知未取包裹的相关信息。实际应用中，可不间断的发送所述广播消息，或者每个一段时间(比如1秒)发送一次所述广播消息。
其中，在用户确认取件之后，所述取件方法还可以包括：接收来自所述第一服务器的物流信息；根据所述物流信息，生成取件提示，所述取件提示至少包括所述物流信息；输出所述取件提示。如此，第二客户端可在用户确 认取件之后自动输出相应的取件提示，工作人员只需根据所述取件提示找到包裹并交于用户即可，省时省力省成本，提升了用户体验和取件效率。
在一些实现方式中，所述生成取件提示之前，还可以包括：接收来自所述第一服务器的取件状态信息，所述取件状态信息至少包括用于指示取件状态的第一标识和用于指示存放位置的第二标识；所述取件提示至少还包括：所述第二标识。如此，通过在取件提示中包含指示存放位置的第二标识，便于取件点的工作人员快速找到相应包裹。
在一些实现方式中，所述生成取件提示之前，还可以包括：根据所述物流信息查询对应的取件状态信息，所述取件状态信息至少包括用于指示取件状态的第一标识和用于指示存放位置的第二标识；所述取件提示至少还包括：所述第二标识。如此，通过在取件提示中包含指示存放位置的第二标识，便于取件点的工作人员快速找到相应包裹。
实际应用中，上述的第二标识可以是取件码或其他类似信息。
相应的，本实施例还提供一种取件装置，应用于第二客户端，如图5所示，该取件装置可包括：
第一配置单元51，用于配置来自第一服务器的包含取件点标识的帧数据；
第二发送单元52，用于发送携带所述帧数据的广播消息。
实际应用中，所述第一配置单元51、第二发送单元52分别可以是软件、硬件或两者的结合。例如，第一配置单元51可以通过处理器实现，第二发送单元52可通过具有通信功能的组件实现。在一些实现方式中，所述第二发送单元52可以是支持蓝牙、WIFI等近距离无线通信技术的通信装置或通信器件。
相应的，本实施例还提供另一种取件装置，包括处理器和存储器；所述取件装置应用于第二客户端，所述存储器用于存储用于取件处理的程序；所述用于取件处理的程序在被所述处理器读取执行时，执行如下操作：
配置来自第一服务器的包含取件点标识的帧数据；
发送携带所述帧数据的广播消息。
本实施例中，上述取件装置均可以实现本实施例取件方法的所有流程，具体执行过程请参照上文方法描述，不再赘述。
实施例三
如图6所示，本实施例提供一种取件系统，所述取件系统包括第二客户端61和第一服务器62；其中，
第二客户端61包括第一取件装置611，用于配置来自第一服务器62的包含取件点标识的帧数据；发送携带所述帧数据的广播消息；
第一服务器62包括第二取件装置621，用于提供物流信息以及对应的取件点标识、取件状态信息，所述物流信息包括用户身份标识；接收来自第一客户端的查询请求，所述查询请求包括取件点标识和用户身份标识；根据所述取件点标识查找所述用户身份标识关联的一条或多条物流信息；根据所述查找出的一条或多条物流信息对应的取件状态信息，筛选未取件的取件状态信息对应的物流信息；将所述筛选出的物流信息返回给所述第一客户端。
这里，第二取件装置612还可用于提供物流信息以及对应的取件点标识、取件状态信息，所述物流信息包括用户身份标识；接收来自第一客户端的查询请求，所述查询请求包括取件点标识和用户身份标识；根据所述取件点标识查找所述用户身份标识对应的一条或多条取件状态信息；根据所述查找出的一个或多个取件状态信息，筛选未取件的取件状态信息对应的物流信息；将所述筛选出的物流信息返回给所述第一客户端。
本实施例中，第一取件装置611相当于实施例二中的取件装置，第二取件装置621相当于实施例一中的取件装置，其组成结构及功能相同，不再赘述。
本实施例中提供的取件系统，通过向第一客户端广播包含取件点标识的广播消息，使得第一客户端在取件点附近时向第一服务器发出所述查询请求，进而由第一服务器向第一客户端推送用户在所述取件点的未取包裹信息，如 此，用户不需要手动操作即可在靠近取件点时获取在该取件点的未取包裹信息，提高了取件点取件的便利性，大大提升了用户体验。
实施例四
如图7所示，本实施例提供一种取件方法，该取件通过应用于第一客户端，该方法可包括：
步骤701，接收来自第二客户端的广播消息，所述广播消息携带包含取件点标识的帧数据；
步骤702，向第一服务器发送查询请求，所述查询请求包含所述取件点标识和用户身份标识。
本实施例中，用户在靠近取件点时通过接收广播消息获知取件点标识，在获知取件点标识之后主动向第一服务器发送查询请求，以查询所述取件点是否有用户的未取包裹，及时提醒用户到取件点取件，不需要用户手动操作即可实现，提高了取件点取件的便利性，也提升了用户体验。
实际应用中，所述帧数据中还包含有预定义的消息类型标识。该消息类型标识用于标识相应消息用于取件处理或取件相关物流信息处理。在一种实现方式中，该消息类型标识可以是UUID。
在一种实现方式中，所述向第一服务器发送查询请求之前，还可以包括：解析所述广播消息，提取所述帧数据中的消息类型标识和取件点标识；所述向第一服务器发送查询请求，可以包括：根据所述消息类型标识，向所述第一服务器发送所述查询请求。实际应用中，第一客户端向第一服务器发送查询请求时，可通过发送包含所述消息类型标识的取件消息，在该取件消息中携带所述查询请求。如此，第一服务器和第一客户端可采用定制的消息类型交互，一方面可确保交互安全性，另一方面也便于消息解析和识别，提升了处理效率。
在一种实现方式中，向第一服务器发送查询请求之后，还可以包括：接收所述第一服务器返回的物流信息；展示所述物流信息和对应所述取件点标 识的取件点名称。如此，通过将未取包裹的物流信息以及取件点相关信息展示出来，便于用户直观了解自己在附近取件点的未取包裹情况，方便用户确定要取走的包裹，提升了用户体验。
在一种实现方式中，在展示所述物流信息和对应所述取件点标识的取件点名称之前，可以根据所述物流信息展示取件通知。如此，先通过一个简单的取件通知让用户了解附近取件点有未取包裹，在用户确定要取件时可在查看详细的未取包裹情况，方便用户根据自身情况查阅相关信息，提升了用户体验，更加个性化。
在一种实现方式中，所述展示所述物流信息和对应所述取件点标识的取件点名称之后，还可以包括：接收选择的物流信息及对应的取件点标识；向所述第一服务器发送取件确认消息，所述取件确认消息包含所述选择的物流信息及对应的取件点标识。实际应用中，用户确定在附近取件点取件之后，可以在通过第一客户端展示的页面上选择要取走包裹的物流信息。在用户选择要取走包裹的物流信息之后，第一客户端会接收选择的物流信息及对应的取件点标识，进而发出所述取件确认消息。
本实施例中，物流信息至少还可以包括如下之一或多项：运单号、物流提供者标识、送达取件点的时间信息等。
相应的，本实施例还提供一种取件装置，该取件装置应用于第一客户端，如图8所示，可包括：
第二接收单元81，用于接收来自第二客户端的广播消息，所述广播消息携带包含取件点标识的帧数据；
第三发送单元82，用于向第一服务器发送查询请求，所述查询请求包含所述取件点标识和用户身份标识。
实际应用中，所述第二接收单元81、第三发送单元82分别可以是软件、硬件或两者的结合。例如，第二接收单元81和第三发送单元82可以通过具有通信功能的组件实现。在一些实现方式中，所述第二接收单元81可以是支持蓝牙、WIFI等近距离无线通信技术的通信器件。
此外，本实施例还提供一种取件装置，包括处理器和存储器；所述取件装置应用于第一客户端，所述存储器用于存储用于取件处理的程序；所述用于取件处理的程序在被所述处理器读取执行时，执行如下操作：
接收来自第二客户端的广播消息，所述广播消息携带包含取件点标识的帧数据；
向第一服务器发送查询请求，所述查询请求包含所述取件点标识和用户身份标识。
需要说明的是，本实施例中的所有取件装置均可实现本实施例中取件方法的所有流程，其实现过程可参照方法的相关记载，不再赘述。
实施例五
如图9所示，本实施例提供一种物流信息处理方法，应用于第一服务器，该方法可包括：
步骤901，提供一条或多条物流信息；
步骤902，接收来自第二客户端的取件点标识、第一物流信息及对应的取件状态信息；
步骤903，从所述提供的一条或多条物流信息中查询与所述第一物流信息相匹配的物流信息；
步骤904，将所述取件点标识、取件状态信息与所述查询到的物流信息对应保存。
本实施例中，第一服务器可基于第二客户端上报的信息更新物流信息及其对应的取件点标识和取件状态信息，实现取件点相关物流的信息处理，便于将多个取件点的物流信息进行统一管理，还可基于第一客户端发出的查询请求推送相应取件点中相关用户未取包裹的物流信息，不需要用户手动操作即可实现，提升了取件点取件的便利性和用户体验。
实际应用中，所述取件状态信息可以为已取件或未取件。在包裹送达取 件点之后，第二客户端会向第一服务器发送所述取件点的取件点标识、所述包裹的物流信息以及未取件的取件状态信息，以便第一服务器可及时根据取件点的包裹送达情况更新相应的取件状态信息，如此，可使得第一服务器中保存的信息准确性更高。在包裹被用户从取件点取走之后，第二客户端还可以向第一服务器发送所述取件点的取件点标识、所述包裹的物流信息以及已取件的取件状态信息，以便第一服务器及时根据取件点的取件情况更新相应的取件状态信息，如此，可使得第一服务器中保存的信息准确性更高。
在一些实现方式中，所述提供的一条或多条物流信息可以来自第二服务器。例如，可以主动向第二服务器请求订单消息，再从该订单消息中提取所述物流信息。或者，在有订单消息产生时，第二服务器主动将订单消息发送至第一服务器，再由第一服务器从所述订单消息中提取所述物流信息。实际应用中，所述订单消息中的物流信息可以包括：物流提供者标识、用户身份标识、运单号等。这里，所述用户身份标识可以是收件人联系方式、收件人名称、在所述第二服务器注册的用户ID等。实际应用中，该第二服务器可以为交易服务器。
在一些实现方式中，所述查询与所述第一物流信息相匹配的物流信息之后，还可以包括：查询不到与所述第一物流信息相匹配的物流信息时，将所述第一物流信息、取件点标识和取件状态信息对应保存。这里，第二客户端提供的第一物流信息可以包括用户身份标识、运单号、物流提供者标识、送达取件点的时间、取件时间等。在取件状态信息为已取件时，第一物流信息可包含所述取件时间，在取件状态信息为未取件时第一物流信息可包括所述送达取件点的时间。
实际应用中，第一服务器可以将一条物流信息及其对应的取件点标识、一条取件状态信息保存为一条记录，该记录不仅包含相关信息的内容，而且包含了物流信息、取件标识和取件状态信息之间的对应关系。这里，第一服务器可以通过存储器保存，也可以通过数据库保存。
在一些实现方式中，所述物流信息至少还可以包括运单号和物流提供者标识；所述查询与所述第一物流信息相匹配的物流信息，可以包括：查询与所述第一物流信息的运单号和物流提供者标识相匹配的物流信息。如此，通 过运单号和物流提供者标识来进行匹配，不仅处理效率高而且匹配精度高。
相应的，本实施例还提供一种物流信息处理装置，应用于第一服务器，如图10所示，该装置可包括：
第二提供单元11，用于提供一条或多条物流信息；
第三接收单元12，用于接收来自第二客户端的取件点标识、第一物流信息及对应的取件状态信息；
第二查询单元13，用于从所述提供的一条或多条物流信息中查询与所述第一物流信息相匹配的物流信息；
第一存储单元14，用于将所述取件点标识、取件状态信息与所述查询到的物流信息对应保存。
实际应用中，上述第二提供单元11、第三接收单元12、第二查询单元13、第一存储单元14分别可以是软件、硬件或两者的结合。实际应用中，第二提供单元11可以通过具有存储功能的器件实现，例如存储器或可以是数据库，所述第三接收单元12可以通过具有通信功能的器件实现，例如可以通过无线通信组件实现等，所述第二查询单元13可以通过处理器实现，所述第一存储单元14可以通过存储器或数据库等具有存储功能的器件实现。
此外，本实施例还提供另一种物流信息处理装置，包括处理器和存储器；所述物流信息处理装置应用于第一服务器，所述存储器用于存储用于物流信息处理的程序；所述用于物流信息处理的程序在被所述处理器读取执行时，执行如下操作：
提供一条或多条物流信息；
接收来自第二客户端的取件点标识、第一物流信息及对应的取件状态信息；
从所述提供的一条或多条物流信息中查询与所述第一物流信息相匹配的物流信息；
将所述取件点标识、取件状态信息与所述查询到的物流信息对应保存。
需要说明的是，本实施例中的所有物流信息处理装置均可实现本实施例中物流信息处理方法的所有流程，其实现过程可参照方法的相关记载，不再赘述。
实施例六
如图11所示，本实施例提供一种物流信息处理方法，该方法应用于第二客户端，可包括：
步骤1101，接收一条或多条物流信息；
步骤1102，查询对应所述物流信息的取件状态信息；
步骤1103，向第一服务器发送取件点标识、第一物流信息及对应的取件状态信息；
所述第一物流信息为所述一条或多条物流信息中存在对应取件状态信息的物流信息。
其中，查询所述物流信息对应的取件状态信息，还可以包括：查询不到对应所述物流信息的取件状态信息时，生成对应所述物流信息的取件状态信息。
实际应用中，第二客户端可以接收来自第二服务器的物流信息，也可以接收由工作人员输入的物流信息。实际应用中，第二服务器可在订单消息产生时或订单消息中物流状态指示为已送达取件点时，将所述订单消息发送至第二客户端，第二客户端可从该订单消息提取所述物流信息。或者，第二服务器可以直接将订单消息中的物流信息提取并发送至第二客户端。实际应用中，在包裹送达取件点之后，工作人员可将该包裹的物流信息输入至所述第二客户端。
其中，所述取件状态信息可以为已取件或未取件。在包裹送达取件点之后，第二客户端会向第一服务器发送所述取件点的取件点标识、所述包裹的物流信息以及未取件的取件状态信息，以便第一服务器可及时根据取件点的包裹送达情况更新相应的取件状态信息，以确保第一服务器中保存的信息准 确性更高。在包裹被用户从取件点取走之后，第二客户端还可以向第一服务器发送所述取件点的取件点标识、所述包裹的物流信息以及已取件的取件状态信息，以便第一服务器及时根据取件点的取件情况更新相应的取件状态信息，以确保第一服务器中保存的信息准确性更高。
其中，所述物流信息至少还包括如下一项或多项：运单号、物流提供者标识、送达取件点的时间、取件时间等。所述第一物流信息至少包括用户身份标识，除此之外还可以包括如下一项或多项：运单号、物流提供者标识、送达取件点的时间、取件时间。
相应的，如图12所示，本实施例还提供一种物流信息处理装置，应用于第二客户端，包括：
第四接收单元121，用于接收一条或多条物流信息；
第三查询单元122，用于查询对应所述物流信息的取件状态信息；
第五发送单元123，用于向第一服务器发送取件点标识、第一物流信息及对应的取件状态信息，所述第一物流信息为所述一条或多条物流信息中存在对应取件状态信息的物流信息。
实际应用中，上述第四接收单元121、第三查询单元122、第五发送单元123分别可以是软件、硬件或两者的结合。实际应用中，第二提供单元11可以通过具有存储功能的器件实现，例如存储器或可以是数据库，所述第四接收单元121和第五发送单元123可以通过具有通信功能的器件实现，例如可以通过无线通信组件实现等，所述第三查询单元122可以通过处理器实现。
相应的，本实施例还提供一种物流信息处理装置，包括处理器和存储器；所述物流信息处理装置应用于第二客户端，所述存储器用于存储用于物流信息处理的程序；所述用于物流信息处理的程序在被所述处理器读取执行时，执行如下操作：
接收一条或多条物流信息；
查询对应所述物流信息的取件状态信息；
向第一服务器发送取件点标识、第一物流信息及对应的取件状态信息， 所述第一物流信息为所述一条或多条物流信息中存在对应取件状态信息的物流信息。
需要说明的是，本实施例中的所有物流信息处理装置均可实现本实施例中物流信息处理方法的所有流程，其实现过程可参照方法的相关记载，不再赘述。
实施例七
如图13所示，本实施例提供一种物流信息处理系统，包括：第一服务器131和第二客户端132；其中，
第二客户端132包括第一物流信息处理装置1321，用于接收一条或多条物流信息；查询对应所述物流信息的取件状态信息；向所述第一服务器发送取件点标识、第一物流信息及对应的取件状态信息，所述第一物流信息为所述一条或多条物流信息中存在对应取件状态信息的物流信息；
第一服务器131包括第二物流信息处理装置1312，用于提供一条或多条物流信息；接收来自所述第二客户端的取件点标识、第一物流信息及对应的取件状态信息；从所述提供的一条或多条物流信息中查询与所述第一物流信息相匹配的物流信息；将所述取件点标识、取件状态信息与所述查询到的物流信息对应保存。
本实施例中，第二物流信息处理装置1312相当于实施例五中的物流信息处理装置，其组成结构以及功能相同，不再赘述。第一物流信息处理装置1321相当于实施例六中的物流信息处理装置，其组成结构以及功能相同，不再赘述。
实施例八
如图14所示，本申请提供一种取件系统，该取件系统用于实现取件点的取件处理流程。所述取件系统至少可以包括：第二客户端和第一服务器。其中，第二客户端可以包括取件点通信装置(相当于实施例二中的第二发送单 元52)和取件点输出装置。
其中，第一服务器可以将一条物流信息及对应的一条取件状态信息、一个取件点标识保存为一条取件点包裹信息，该信息记录可以包括：信息记录编号、运单号、物流提供者信息、用户信息、包裹状态、入库时间、取件时间以及取件码，其中，包裹状态用于表示包裹在取件点的处理状态，可以包括如下两个状态：已入库、已取件；其中，已入库表示包裹已到达取件点，对应的取件状态信息为未取件，已取件表示包裹已被取走，对应的取件状态信息为已取件。入库时间表示包裹到达取件点的时间，取件时间表示包裹被取走的时间。其中，运单号、物流提供者信息、用户信息等物流信息可来自第二服务器或者第二客户端。
其中，所述第一服务器上设置有取件装置，所述取件装置用于至少根据来自第一客户端的用户身份标识和取件点标识(可以通过取件消息携带)，至少向所述第一客户端提供对应所述用户身份标识和取件点标识的物流信息(可以通过取件通知携带)；接收所述第一客户端返回的确认取件消息，所述确认取件消息至少包括选择的物流信息(例如，可以是运单号、取件点信息编号等)；至少向第二客户端提供所述选择的物流信息(可以通过取件指示消息携带)。
取件点输出装置，用于根据所述取件装置提供的物流信息(即取件指示消息)输出取件指示(例如，可以是取件小票)，所述取件指示至少包括取件码，所述取件码用于指示包裹在取件点的存放位置。
所述服务器上的取件装置，还用于为第二客户端中的通信装置分配用于标识取件点和取件点消息类型的帧数据。该帧数据的结构如下文图3所示流程的相关说明，在此不再赘述。
取件点通信装置，用于定时发出广播消息，所述广播消息至少包括所述取件装置分配的帧数据，便于所述第一客户端根据所述广播消息中的帧数据向所述取件装置提供用户身份标识和取件点标识。
实际应用中，所述取件点通信装置为支持近距离通信技术的通信装置。
在一种实现方式中，取件点通信装置可以是支持蓝牙通信的通信设备， 例如，可以是支持蓝牙低耗能(BLE)的通信设备，或者可以是支持iBeacon技术的通信设备。此时，第一客户端只要具有蓝牙通信功能，在蓝牙通信功能打开时即可在通信装置的覆盖范围内接收到所述广播消息。
在一种实现方式中，取件点通信装置可以是支持WIFI通信的通信设备。第一客户端可以在通信装置的覆盖范围内，连接取件点通信装置的WIFI，之后，第一客户端与取件点通信装置可以通过相应端口建立socket通信，在该socket通信过程中取件点通信装置可以在向第一客户端发送的消息中携带上述帧数据，以便第一客户端根据所述帧数据向第一服务器发起取件消息。
除上述方式之外，上述取件点通信装置还可以是其他通信设备。
实际应用中，本申请中取件方法的具体实现流程如图15所示，可以包括：
步骤1500，第一服务器接收订单消息，从所述订单消息中提取物流信息，生成或更新取件点包裹信息并保存。
在一种实现方式中，所述订单消息可以来自物流提供者的服务器。例如，在包裹送达取件点时由物流提供者的服务器主动或被动的将相应的订单消息送至第一服务器。
在一种实现方式中，所述订单信息还可以来自交易服务器。例如，在包裹送达取件点时或订单消息创建时，交易服务器将订单消息同步到第一服务器。特别的，在订单消息的收货地址为取件点时，交易服务器在物流订单创建时或物流状态为“包裹送达取件点”时将订单消息同步至第一服务器。
在一种实现方式中，所述订单消息还可以由第二客户端提供。例如，可以在包裹送达取件点时由工作人员将相应的订单消息输入到第二客户端，第二客户端将所述订单消息发送至第一服务器。
实际应用中，上述的订单消息可以包括：用户信息、运单号、物流提供者信息、物流状态及其更新时间。其中，用户信息可以包括如下之一或多项：预定的用户ID、收件人姓名、收件人联系方式、电商平台的用户ID、物流应用上注册的用户ID等；物流提供者信息可以包括如下之一或多项：物流提供者标识、物流提供者名称等；物流状态是指包裹的物流状态，例如，物流状态可以包括揽件、进入发货所在地分拨中心、从发货地所在地分拨中心 发出、进入收货所在地分拨中心、进入收货所在地进行签收扫描、送达取件点；更新时间包括每个物流状态的时间信息，例如可以包括：于XXXX年XX月XX日XX时XX分送达取件点。
取件点包裹信息可以包括：信息记录编号、运单号、物流提供者信息、用户信息、包裹状态、入库时间、取件时间以及取件码，其中，包裹状态用于表示包裹在取件点的处理状态，可以包括如下两个状态：已入库、已取件；其中，已入库表示包裹已到达取件点，相应的取件状态为未取件，已取件表示包裹已被取走，相应的取件状态为已取件。入库时间表示包裹到达取件点的时间，取件时间表示包裹被取走的时间。
其中，信息记录编号可以是随机生成的，也可以按照预定算法生成，信息记录编号用于标识取件点包裹信息。每个取件点包裹信息都具有自己的信息记录编号。在创建取件点包裹信息时生成信息记录编号。
取件码用于标识包裹在取件点的存放位置，便于工作人员查找相应包裹。实际应用中，取件码可以按照序号模式或货架模式来生成，具体可以根据实际应用的需要来定。
其中，序号模式的取件码是每天从1开始自增，工作人员将包裹存放在取件点时会按照取件码的顺序依次摆放，这样，工作人员根据取货码就能按规律找到包裹。
其中，货架模式的取件码可以是采用如下格式：货架号+运单号后4位。例如4-3-0099，表示第4个货架第3层后四位0099的包裹，如此，也能帮助工作人员快速定位包裹位置。当然，货架模式的取件码也可以采用货架号来标识，例如，取件码为4-3-2，表示第4个货架第3层序号为2的包裹。
除此之外，取件码还可以采用其他模式生成，例如将序号模式和货架模式相结合的方式，或者将序号模式和运单号相结合的方式等，对此，本文不作限制。
实际应用中，可以在包裹送达取件点时，由工作人员将包裹存放后在第二客户端上填写相应的取件码，第一服务器从第二客户端获取该取件码并更新到取件点包裹信息中。也可以在包裹送达取件点之后，第一服务器在生成 或更新取件点包裹信息的过程中按照预定模式生成取件码，再将该取件码发送至第二客户端，第二客户端通过输出装置展示该取件码，工作人员按照该取件码将包裹存放到相应位置。
实际应用中，第一服务器在每次收到订单消息时生成或更新取件点包裹信息。收到订单消息之后，先查询是否存在与所述订单消息中运单号和物流提供者标识相匹配的取件点包裹信息，如果有，可以直接根据订单消息更新相应的取件点包裹信息，如果没有，则分配信息记录编号，生成相应的取件点包裹信息并保存。
其中，可以在订单消息创建时即将订单消息同步至第一服务器，也可以在包裹送达取件点时再将订单消息同步至第一服务器，还可以在包裹送达取件点时由工作人员将相应的订单消息输入第二客户端，再由第二客户端传送至第一服务器。
步骤1501，取件点通信装置定时发送广播消息，所述广播消息携带有用于标识取件点和取件点消息类型的帧数据；
实际应用中，在取件点建立之后，第一服务器即会为每个取件点分配用于标识取件点和取件点消息类型的帧数据，并预先将该帧数据配置在取件点通信装置上。
在一种实现方式中，所述帧数据可以采用如下结构：
帧数据＝UUID+Major+Minor；
其中，通用唯一识别码(UUID，Universally Unique Identifier)表示消息类型为取件点消息类型；Major表示地区；Minor表示取件点ID。
在一种实现方式中，帧数据的结构还可以为：帧数据＝UUID+Minor。
除上述之外，所述帧数据还可以采用其他结构，只要确保其中包含表示消息类型为取件点消息类型的字段和表示取件点ID的字段即可。
实际应用中，UUID可以采用世界标识算法生成，UUID一方面可以指示消息类型为取件点消息类型，另外还可将帧数据与其他取件点通信装置广播的帧数据区分。通过在帧数据中设置UUID，可确保一个帧数据唯一标识一 个取件点，便于终端识别。
在一种实现方式，所述帧数据可以为128位，便于广播。
在一种实现方式中，取件点通信装置可以是支持蓝牙通信的通信设备，例如，可以是支持蓝牙低耗能(BLE)的通信设备，或者可以是支持iBeacon技术的通信设备。此时，第一客户端只要具有蓝牙通信功能，在蓝牙通信功能打开时即可在取件点通信装置的覆盖范围内接收到所述广播消息。
在一种实现方式中，取件点通信装置还可以是支持WIFI通信的通信设备。第一客户端可以在取件点通信装置的覆盖范围内，连接取件点通信装置的WIFI，之后，第一客户端与取件点通信装置可以通过相应端口建立socket通信，在该socket通信过程中取件点通信装置可以在向第一客户端发送的消息中携带上述帧数据，以便第一客户端根据所述帧数据向第一服务器发起取件消息。
除上述方式之外，取件点通信装置还可以是其他通信设备。
在一种实现方式中，取件点通信装置如果是iBeacon设备，在第一服务器分配帧数据之后使用与该iBeacon设备相匹配的控制器将该帧数据配置到iBeacon设备。
步骤1502，用户移动到取件点附近，第一客户端接收到所述广播消息；
步骤1503，第一客户端验证所述广播消息是否为取件点广播消息，如果是，则从所述广播消息中提取取件点ID，并继续步骤1504；否则，可以直接将所述广播消息丢弃，并结束当前流程；
具体的，可以通过匹配UUID来验证所述广播消息。实际应用中，第一客户端通过将所述广播消息解析，将其中的UUID与预定的UUID是否相匹配，如果匹配，则确认该广播消息为取件点广播消息，从中提取取件点ID。如果不匹配，则说明该广播消息不是取件点广播消息，可以直接将消息丢弃，不予处理。
步骤1504，第一客户端向第一服务器发送取件消息，所述取件消息包含用户身份标识和所述取件点ID；
其中，所述取件消息中可以携带用户身份标识和从所述广播消息中提取的取件点ID。
这里，用户身份标识可以为如下之一或多项之组合：收件人姓名、收件人联系方式(如手机号码)、电商平台的用户ID(如淘宝账号)、物流应用上注册的用户ID等。
实际应用中，第一客户端和第一服务器之间建立有保持连接状态的长连接消息通道，第一客户端可以通过该长连接消息通道将所述取件消息送至所述第一服务器。
步骤1505，第一服务器接收所述取件消息，根据其中的用户身份标识和取件点ID查询是否有待取包裹，如果有待取包裹则继续步骤1506，如果没有待取包裹，则可以直接结束当前流程；
实际应用中，第一服务器根据所述取件消息中携带的用户身份标识和取件点ID，查询与所述用户身份标识以及取件点ID相关的取件点包裹信息，如果查询到有包裹状态为已入库的取件点包裹信息，则提取该取件点包裹信息，生成取件通知，该取件通知至少可以包括：信息记录编号或运单号、用户身份标识以及取件点ID。
为便于向用户展示详细的包裹信息，还可以在取件通知中携带物流提供者信息、到达取件点时间等信息。这些信息都可以从取件点包裹信息中提取。
如果未查询到与所述用户信息以及取件点ID相关的、已入库的取件点包裹信息，说明该用户没有待取包裹，此时可以直接结束当前流程。
步骤1506，第一服务器向第一客户端发送所述取件通知；
一种实现方式中，第一服务器可以将未取包裹的全部或部分取件点包裹信息转换为字符串，将该字符串携带在取件通知消息中，再通过与第一客户端之间的长连接消息通道将该取件通知消息送至第一客户端。
步骤1507，第一客户端接收所述取件通知并展示，并向所述服务器发送确认取件消息；
实际应用中，第一客户端接收所述取件通知之后，弹出取件通知消息， 以提示用户在某个取件点有待取包裹。
在一种实现方式中，可以通过用户界面的形式将待取包裹的信息展示给用户。例如，可以在用户界面上向用户展示：待取包裹件数、每件包裹的运单号/物流提供者信息/到达取件点时间/信息记录编号等信息，并提示用户选择要取走的包裹。例如，可以以复选项的形式展示每件待取包裹的信息，由用户在取件通知界面上选择。
例如，第一客户端可以是支持Android系统的电子设备，此时，在接收到取件通知后，电子设备会调用Android系统组件在通知栏发出一个取件通知提示，该取件通知提示的内容可定制(例如，内容可以为“您在xx取件点有M个待取包裹，请点击取件。”)，用户可以通过下拉通知栏查看所述取件通知提示(相当于实施例四中第一客户端展示的“取件通知”)，在用户点击取件通知提示之后会跳转到待取包裹的列表界面，在该列表界面上可以执行单选或复选操作来选择要取走的包裹。在用户选择完要取走的包裹并点击确认之后，电子设备会调用接口向服务端发起取件操作即向第一服务器发送确认取件消息，该确认取件消息中包含用户选择的待取包裹信息、用户信息以及取件点ID。
例如，用户在XX取件点有3个待取包裹时，其列表界面的示例如下表1所示。
Figure PCTCN2017100542-appb-000001
表1
在一种实现方式中，所述确认取件消息可以携带用户信息、取件点ID以及用户选择要取走的包裹标识(如信息记录编号、运单号等)等信息。
步骤1508，第一服务器接收所述确认取件消息，更新取件点包裹信息，并向第二客户端发送取件指示消息；
其中，第一服务器接收确认取件消息，提取其中的信息记录编号，根据所述信息记录编号更新相应取件点包裹信息中的包裹状态和取件时间。具体的，将包裹状态从“已入库”更新为“已取件”，并同时更新取件时间。
实际应用中，第一服务器在更新取件点包裹信息之后还可以将相应信息的更新同步至物流提供者的服务器或交易服务器或者其他用于物流信息处理的服务器上。
其中，所述取件指示消息可以包括：状态更新为“已取件”的取件点包裹信息。具体的，取件指示消息至少包括取件码。除此之外，取件指示消息还可以包括收件人姓名、物流提供者标识、以及取件时间等信息。
实际应用中，一个取件指示消息可以对应一个取件点包裹信息，便于取件点输出装置按照包裹件数输出取件指示。
步骤1509，取件点输出装置接收所述取件指示消息，输出取件指示，以便取件点工作人员根据所述取件指示找到包裹并交于用户。
在一种实现方式中，取件点输出装置可以是打印设备，可以根据所述取件指示消息打印取件小票，该取件小票上至少包括取件码，便于取件点工作人员根据取件小票找到相应包裹。
在一种实现方式中，取件点输出装置可以是显示设备，根据所述取件指示消息展示取件小票，该取件小票上至少包括取件码，便于取件点工作人员根据取件小票找到相应包裹。
实际应用中，每当有取件点包裹信息的包裹状态更新为“已取件”，则触发服务器向取件点输出装置发出取件指示消息，取件指示消息中携带相应取件点包裹信息中的全部内容或部分内容。
实际应用中，所述取件小票可以包括如下信息之一或多项：收件人姓名、 物流提供者名称、取件码、到达取件点时间、取件时间、运单号、信息记录编号。下表2为取件小票的一示例。一般来说，每张取件小票可以对应一个包裹，如果有三个包裹，那么可以打印三张取件小票，每个取件小票可以包含一个包裹的全部或部分取件点包裹信息。
Figure PCTCN2017100542-appb-000002
表2
在图15所示的流程中，步骤1500可以在上述流程中实时进行，其与后续其他步骤之间的执行顺序不受限制。
需要说明的是，在不冲突的情况下，本申请中的实施例一至实例八及其中的特征可以相互任意组合。在附图的流程图示出的步骤可以在诸如一组计算机可执行指令的计算机系统中执行。并且，虽然在流程图中示出了逻辑顺序，但是在某些情况下，可以以不同于此处的顺序执行所示出或描述的步骤。
应用场景示例
如图16所示为本申请的应用场景示例。其中，第一服务器、第二客户端(可以包含取件点通信装置和取件点输出装置)共同实现取件点的取件处理。第一客户端可以与取件点通信装置通信，也可以分别与第一服务器、第二服务器通信。
实际应用中，第一客户端可以向第二服务器发送订购消息，该订购消息中包括用户需购买或销售的商品标识，在确认订购之后，用户还可以通过第一客户端向第二服务器提供包括收货地址、收件人信息等的物流信息。用户确认物流信息之后，第二服务器会根据用户确认的物流信息生成订单消息，将订单消息同步至提供物流处理的第三服务器(图中未示)，同时，在识别 出所述订单消息中的收货地址为取件点时，还将所述订单消息同步至所述第一服务器。在物流进行过程中，第三服务器会将相关的物流状态信息实时提供给第二服务器，第二服务器根据所述物流状态信息实时更新所述订单消息中的物流状态，并在所述物流状态指示包裹已送到取件点时第二服务器通知所述第一服务器。其中，订单消息可以包括：用户信息、运单号、物流提供者信息、物流状态及其更新时间。其中，用户信息可以包括如下之一或多项：收件人姓名、收件人联系方式、在第二服务器上注册的用户ID等；物流提供者信息可以包括如下之一或多项：物流提供者标识、物流提供者名称等；物流状态是指包裹的物流状态，例如，物流状态可以包括揽件、进入发货所在地分拨中心、从发货地所在地分拨中心发出、进入收货所在地分拨中心、进入收货所在地进行签收扫描、送达取件点；更新时间为每个物流状态的更新时间，例如可以包括送达取件点的时间：XXXX年XX月XX日XX时XX分。
第一服务器从所述订单消息中提取物流信息，生成取件点包裹信息并保存。例如，可以是物流状态为已送达取件点时将订单消息同步至第一服务器，还可以是在订单消息生成之时即同步至第一服务器。其中，取件点包裹信息可以包括信息记录编号、运单号、物流提供者信息、用户信息、包裹状态(相当于上文取件状态信息中的第一标识)、入库时间、取件时间以及取件码(相当于上文取件状态信息中的第二标识)，其中，包裹状态用于表示包裹在取件点的处理状态，可以包括如下两个状态：已入库、已取件；其中，已入库表示包裹已到达取件点，相应的取件状态为未取件，已取件表示包裹已被取走，相应的取件装置为已取件。入库时间表示包裹到达取件点的时间，取件时间表示包裹被取走的时间。
实际应用中，生成取件点包裹信息之前第一服务器还可以根据所述订单消息中的运单号和物流提供者信息判断是否已存在对应的取件点包裹信息，如果已存在，可以根据所述订单消息更新取件点包裹信息，如果不存在，则直接生成新的取件点包裹信息并保存。
如果物流状态还未到“送达取件点”，第一服务器生成的取件点包裹信息中包裹状态、入库时间、取件时间以及取件码等均可以为空，在物流状态 为“送达取件点”并且接收到第二客户端发送的取件点标识、第一物流信息及对应的取件状态信息(未取件的取件状态信息)后，可以将取件点包裹信息中的包裹状态更新为已入库(即更新取件状态信息为未取件)，并同时更新入库时间和取件码。在接收到第一客户端发送的确认取件消息后，确认用户要将相应包裹取走，此时，第一服务器将取件点包裹信息中的包裹状态更新为“已取件”，并同时更新取件时间。
实际应用中，第一服务器可以定期将包裹状态为“已取件”的取件点包裹信息及其对应的取件点包裹信息删除，以便实时释放存储空间，避免过期数据占用空间而影响处理效率。
第一服务器在取件点建立时为其分配取件点ID，并分配用于标识取件点和取件点消息类型的帧数据，将所述取件点ID和帧数据配置到取件点通信装置上。取件点通信装置不间断的发出广播消息，该广播消息包括上述帧数据。
用户在取件点附近时，第一客户端进入取件点通信装置的覆盖范围，接收到取件点通信装置发出的广播消息，验证其中包含的帧数据为取件点消息类型，则从中提取取件点ID，主动向第一服务器发送取件消息，该取件消息中可以包括用户身份标识和所述取件点ID。
第一服务器根据所述取件消息查询是否有与所述用户身份标识和所述取件点ID相对应的、处于已入库状态的取件点包裹信息，在与所述用户身份标识和所述取件点ID相对应的、处于已入库状态的取件点包裹信息，那么向第一客户端发送取件通知，该取件通知至少包括物流信息(如用户身份标识或运单号等)。当然，取件通知还可以包括其他的物流信息，如物流提供者标识、收件人姓名、送达取件点时间等。
第一客户端接收所述取件通知，将其中携带的物流信息及其他信息展示出来，便于用户选择要取走的包裹。在用户确认要取走的包裹之后，第一客户端将用户选择的物流信息携带在确认取件消息中发送至第一服务器。
第一服务器接收所述确认取件消息之后，向取件点输出装置发出取件指示消息，所述取件指示消息至少包括用户选择的物流信息所对应取件点包裹 信息的取件码。取件点输出装置根据所述取件指示消息，输出取件小票，例如通过打印设备将取件小票打印出来。取件点的工作人员根据取件小票上的取件码取出包裹交于用户，如此，取件点的取件流程即可结束。
实际应用中，取件点通信装置可以是支持近距离无线通信技术的通信设备，例如，可以是iBeacon，可以是支持低耗能蓝牙(BLE)的通信设备。此外，该取件点通信装置还可以是支持WiFi的通信设备。如果取件点通信装置是WiFi通信设备，那么可以在第一客户端主动连接上取件点通信装置之后，双方通过端口建立socket通信，在通信中取件点通信装置向第一客户端发出包含取件点消息类型和取件点ID的帧数据。
实际应用中，第一客户端可以为支持BLE技术、WiFi技术等的电子设备，如手机、平板电脑、可穿戴设备等。第二客户端中的取件点通信装置可以为支持BLE技术、WiFi技术等的网络侧设备(如基站等)，第二客户端中的取件点输出装置可以包括如下之一或多项：打印设备、显示设备、语音输出设备等。第一服务器可以是单一服务器，也可以是服务器和数据组成的集群，还可以是多个服务器形成的集群等。
本领域普通技术人员可以理解上述方法中的全部或部分步骤可通过程序来指令相关硬件完成，所述程序可以存储于计算机可读存储介质中，如只读存储器、磁盘或光盘等。可选地，上述实施例的全部或部分步骤也可以使用一个或多个集成电路来实现。相应地，上述实施例中的各模块/单元可以采用硬件的形式实现，也可以采用软件功能模块的形式实现。本申请不限制于任何特定形式的硬件和软件的结合。
当然，本申请还可有其他多种实施例，在不背离本申请精神及其实质的情况下，熟悉本领域的技术人员当可根据本申请作出各种相应的改变和变形，但这些相应的改变和变形都应属于本申请的权利要求的保护范围。

Claims (41)

  1. 一种取件方法，应用于第一服务器，包括：
    提供物流信息以及对应的取件点标识、取件状态信息，所述物流信息包括用户身份标识；
    接收来自第一客户端的查询请求，所述查询请求包括取件点标识和用户身份标识；
    根据所述取件点标识查找所述用户身份标识关联的一条或多条物流信息；
    根据所述查找出的一条或多条物流信息对应的取件状态信息，筛选未取件的取件状态信息对应的物流信息；
    将所述筛选出的物流信息返回给所述第一客户端。
  2. 根据权利要求1所述的取件方法，其特征在于，将所述筛选出的物流信息返回给所述第一客户端之后，还包括：
    接收来自所述第一客户端的取件确认消息，所述取件确认消息包含选择的物流信息和取件点标识；
    根据所述取件点标识，将所述选择的物流信息发送至第二客户端。
  3. 根据权利要求2所述的取件方法，其特征在于，所述接收来自所述第一客户端的取件确认消息之后，还包括：
    将所述选择的物流信息对应的取件状态信息更新为已取件。
  4. 根据权利要求3所述的取件方法，其特征在于，将所述选择的物流信息发送至第二客户端，包括：
    查找已取件的取件状态信息对应的物流信息和取件点标识；
    根据所述查找到的取件点标识，将所述查找到的物流信息发送至一个或多个第二客户端。
  5. 根据权利要求2至4任一项所述的取件方法，其特征在于，将所述选 择的物流信息发送至第二客户端的同时，还包括：
    将所述选择的物流信息对应的取件状态信息发送至所述第二客户端。
  6. 根据权利要求5所述的取件方法，其特征在于，所述取件状态信息包括：
    用于指示取件状态的第一标识，所述取件状态包括已取件和未取件；以及，
    用于指示存放位置的第二标识。
  7. 根据权利要求1至4任一项所述的取件方法，其特征在于，所述提供物流信息以及对应的取件点标识、取件状态信息之前，还包括：
    生成所述取件点标识；
    为第二客户端分配包含所述取件点标识的帧数据。
  8. 根据权利要求6所述的取件方法，其特征在于，所述帧数据还包括预定义的消息类型标识。
  9. 根据权利要求1至4任一项所述的取件方法，其特征在于，所述物流信息至少还包括如下之一或多项：
    运单号；
    物流提供者标识；
    送达取件点的时间；
    取件时间。
  10. 一种取件装置，应用于第一服务器，包括：
    第一提供单元，用于提供物流信息以及对应的取件点标识、取件状态信息，所述物流信息包括用户身份标识；
    第一接收单元，用于接收来自第一客户端的查询请求，所述查询请求包括取件点标识和用户身份标识；
    第一查询单元，用于根据所述取件点标识查找所述用户身份标识关联的 一条或多条物流信息；
    第一筛选单元，用于根据所述第一查询单元查找出的一条或多条物流信息对应的取件状态信息，筛选未取件的取件状态信息对应的物流信息；
    第一发送单元，用于将所述第一筛选单元筛选出的物流信息返回给所述第一客户端。
  11. 一种取件装置，包括处理器和存储器；其特征在于，所述取件装置应用于第一服务器，所述存储器用于存储用于取件处理的程序；所述用于取件处理的程序在被所述处理器读取执行时，执行如下操作：
    提供物流信息以及对应的取件点标识、取件状态信息，所述物流信息包括用户身份标识；
    接收来自第一客户端的查询请求，所述查询请求包括取件点标识和用户身份标识；
    根据所述取件点标识查找所述用户身份标识关联的一条或多条物流信息；
    根据所述查找出的一条或多条物流信息对应的取件状态信息，筛选未取件的取件状态信息对应的物流信息；
    将所述筛选出的物流信息返回给所述第一客户端。
  12. 一种取件方法，包括：
    提供物流信息以及对应的取件点标识、取件状态信息，所述物流信息包括用户身份标识；
    接收来自第一客户端的查询请求，所述查询请求包括取件点标识和用户身份标识；
    根据所述取件点标识查找所述用户身份标识对应的一条或多条取件状态信息；
    根据所述查找出的一个或多个取件状态信息，筛选未取件的取件状态信息对应的物流信息；
    将所述筛选出的物流信息返回给所述第一客户端。
  13. 一种取件方法，包括：
    配置来自第一服务器的包含取件点标识的帧数据；
    发送携带所述帧数据的广播消息。
  14. 根据权利要求13所述的取件方法，其特征在于，
    采用WIFI或蓝牙发送携带所述帧数据的广播消息。
  15. 根据权利要求14所述的取件方法，其特征在于，还包括：
    接收来自所述第一服务器的物流信息；
    根据所述物流信息，生成取件提示，所述取件提示至少包括所述物流信息；
    输出所述取件提示。
  16. 根据权利要求15所述的取件方法，其特征在于，
    所述生成取件提示之前，还包括：接收来自所述第一服务器的取件状态信息，所述取件状态信息至少包括用于指示取件状态的第一标识和用于指示存放位置的第二标识；
    所述取件提示至少还包括：所述第二标识。
  17. 根据权利要求15所述的取件方法，其特征在于，
    所述生成取件提示之前，还包括：根据所述物流信息查询对应的取件状态信息，所述取件状态信息至少包括用于指示取件状态的第一标识和用于指示存放位置的第二标识；
    所述取件提示至少还包括：所述第二标识。
  18. 一种取件装置，应用于第二客户端，包括：
    第一配置单元，用于配置来自第一服务器的包含取件点标识的帧数据；
    第二发送单元，用于发送携带所述帧数据的广播消息。
  19. 一种取件装置，包括处理器和存储器；其特征在于，所述取件装置应用于第二客户端，所述存储器用于存储用于取件处理的程序；所述用于取件处理的程序在被所述处理器读取执行时，执行如下操作：
    配置来自第一服务器的包含取件点标识的帧数据；
    发送携带所述帧数据的广播消息。
  20. 一种取件方法，包括：
    接收来自第二客户端的广播消息，所述广播消息携带包含取件点标识的帧数据；
    向第一服务器发送查询请求，所述查询请求包含所述取件点标识和用户身份标识。
  21. 根据权利要求20所述的取件方法，其特征在于，
    所述帧数据中还包含有预定义的消息类型标识；
    所述向第一服务器发送查询请求之前，还包括：解析所述广播消息，提取所述帧数据中的消息类型标识和取件点标识；
    所述向第一服务器发送查询请求，包括：根据所述消息类型标识，向所述第一服务器发送所述查询请求。
  22. 根据权利要求20所述的取件方法，其特征在于，向第一服务器发送查询请求之后，还包括：
    接收所述第一服务器返回的物流信息；
    展示所述物流信息和对应所述取件点标识的取件点名称。
  23. 根据权利要求22所述的取件方法，其特征在于，在展示所述物流信息和对应所述取件点标识的取件点名称之前，还包括：
    根据所述物流信息展示取件通知。
  24. 根据权利要求22所述的取件方法，其特征在于，所述展示所述物流信息和对应所述取件点标识的取件点名称之后，还包括：
    接收选择的物流信息及对应的取件点标识；
    向所述第一服务器发送取件确认消息，所述取件确认消息包含所述选择的物流信息及对应的取件点标识。
  25. 根据权利要求22或24所述的取件方法，其特征在于，所述物流信息至少还包括如下之一或多项：
    运单号；
    物流提供者标识；
    送达取件点的时间信息。
  26. 一种取件装置，应用于第一客户端，包括：
    第二接收单元，用于接收来自第二客户端的广播消息，所述广播消息携带包含取件点标识的帧数据；
    第三发送单元，用于向第一服务器发送查询请求，所述查询请求包含所述取件点标识和用户身份标识。
  27. 一种取件装置，包括处理器和存储器；其特征在于，所述取件装置应用于第一客户端，所述存储器用于存储用于取件处理的程序；所述用于取件处理的程序在被所述处理器读取执行时，执行如下操作：
    接收来自第二客户端的广播消息，所述广播消息携带包含取件点标识的帧数据；
    向第一服务器发送查询请求，所述查询请求包含所述取件点标识和用户身份标识。
  28. 一种取件系统，包括：第一服务器和第二客户端；其中，
    第二客户端包括第一取件装置，用于配置来自第一服务器的包含取件点标识的帧数据；发送携带所述帧数据的广播消息；
    第一服务器包括第二取件装置，用于提供物流信息以及对应的取件点标识、取件状态信息，所述物流信息包括用户身份标识；接收来自第一客户端的查询请求，所述查询请求包括取件点标识和用户身份标识；根据所述取件 点标识查找所述用户身份标识关联的一条或多条物流信息；根据所述查找出的一条或多条物流信息对应的取件状态信息，筛选未取件的取件状态信息对应的物流信息；将所述筛选出的物流信息返回给所述第一客户端。
  29. 一种物流信息处理方法，包括：
    提供一条或多条物流信息；
    接收来自第二客户端的取件点标识、第一物流信息及对应的取件状态信息；
    从所述提供的一条或多条物流信息中查询与所述第一物流信息相匹配的物流信息；
    将所述取件点标识、取件状态信息与所述查询到的物流信息对应保存。
  30. 根据权利要求29所述的物流信息处理方法，其特征在于，所述取件状态信息为已取件或未取件。
  31. 根据权利要求29所述的物流信息处理方法，其特征在于，所述查询与所述第一物流信息相匹配的物流信息之后，还包括：
    查询不到与所述第一物流信息相匹配的物流信息时，将所述第一物流信息、取件点标识和取件状态信息对应保存。
  32. 根据权利要求29所述的物流信息处理方法，其特征在于，
    所述物流信息至少还包括运单号和物流提供者标识；
    所述查询与所述第一物流信息相匹配的物流信息，包括：查询与所述第一物流信息的运单号和物流提供者标识相匹配的物流信息。
  33. 一种物流信息处理装置，应用于第一服务器，包括：
    第二提供单元，用于提供一条或多条物流信息；
    第三接收单元，用于接收来自第二客户端的取件点标识、第一物流信息及对应的取件状态信息；
    第二查询单元，用于从所述提供的一条或多条物流信息中查询与所述第 一物流信息相匹配的物流信息；
    第一存储单元，用于将所述取件点标识、取件状态信息与所述查询到的物流信息对应保存。
  34. 一种物流信息处理装置，包括处理器和存储器；其特征在于，所述物流信息处理装置应用于第一服务器，所述存储器用于存储用于物流信息处理的程序；所述用于物流信息处理的程序在被所述处理器读取执行时，执行如下操作：
    提供一条或多条物流信息；
    接收来自第二客户端的取件点标识、第一物流信息及对应的取件状态信息；
    从所述提供的一条或多条物流信息中查询与所述第一物流信息相匹配的物流信息；
    将所述取件点标识、取件状态信息与所述查询到的物流信息对应保存。
  35. 一种物流信息处理方法，包括：
    接收一条或多条物流信息；
    查询对应所述物流信息的取件状态信息；
    向第一服务器发送取件点标识、第一物流信息及对应的取件状态信息；
    所述第一物流信息为所述一条或多条物流信息中存在对应取件状态信息的物流信息。
  36. 根据权利要求35所述的物流信息处理方法，其特征在于，查询所述物流信息对应的取件状态信息，还包括：
    查询不到对应所述物流信息的取件状态信息时，生成对应所述物流信息的取件状态信息。
  37. 根据权利要求35所述的物流信息处理方法，其特征在于，所述取件状态信息为已取件或未取件。
  38. 根据权利要求35至37任一项所述的物流信息处理方法，所述物流信息至少还包括如下一项或多项：
    运单号；
    物流提供者标识；
    送达取件点的时间；
    取件时间。
  39. 一种物流信息处理装置，应用于第二客户端，包括：
    第四接收单元，用于接收一条或多条物流信息；
    第三查询单元，用于查询对应所述物流信息的取件状态信息；
    第五发送单元，用于向第一服务器发送取件点标识、第一物流信息及对应的取件状态信息，所述第一物流信息为所述一条或多条物流信息中存在对应取件状态信息的物流信息。
  40. 一种物流信息处理装置，包括处理器和存储器；其特征在于，所述物流信息处理装置应用于第二客户端，所述存储器用于存储用于物流信息处理的程序；所述用于物流信息处理的程序在被所述处理器读取执行时，执行如下操作：
    接收一条或多条物流信息；
    查询对应所述物流信息的取件状态信息；
    向第一服务器发送取件点标识、第一物流信息及对应的取件状态信息，所述第一物流信息为所述一条或多条物流信息中存在对应取件状态信息的物流信息。
  41. 一种物流信息处理系统，包括：第一服务器和第二客户端；其中，
    第二客户端包括第一物流信息处理装置，用于接收一条或多条物流信息；查询对应所述物流信息的取件状态信息；向所述第一服务器发送取件点标识、第一物流信息及对应的取件状态信息，所述第一物流信息为所述一条或多条物流信息中存在对应取件状态信息的物流信息；
    第一服务器包括第二物流信息处理装置，用于提供一条或多条物流信息；接收来自所述第二客户端的取件点标识、第一物流信息及对应的取件状态信息；从所述提供的一条或多条物流信息中查询与所述第一物流信息相匹配的物流信息；将所述取件点标识、取件状态信息与所述查询到的物流信息对应保存。
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