WO2017129445A1 - Propositions de synergie en cas de travaux de maintenance en suspens - Google Patents

Propositions de synergie en cas de travaux de maintenance en suspens Download PDF

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Publication number
WO2017129445A1
WO2017129445A1 PCT/EP2017/050889 EP2017050889W WO2017129445A1 WO 2017129445 A1 WO2017129445 A1 WO 2017129445A1 EP 2017050889 W EP2017050889 W EP 2017050889W WO 2017129445 A1 WO2017129445 A1 WO 2017129445A1
Authority
WO
WIPO (PCT)
Prior art keywords
maintenance
workshop
locomotion
scope
user
Prior art date
Application number
PCT/EP2017/050889
Other languages
German (de)
English (en)
Inventor
Juergen Krieger
Frank Lehnert
Thilo SAUERTEIG
Original Assignee
Bayerische Motoren Werke Aktiengesellschaft
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Bayerische Motoren Werke Aktiengesellschaft filed Critical Bayerische Motoren Werke Aktiengesellschaft
Publication of WO2017129445A1 publication Critical patent/WO2017129445A1/fr

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Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/20—Administration of product repair or maintenance

Definitions

  • the present invention relates to a means of transportation as well as a method for the maintenance of a means of transportation.
  • the present invention relates to the improvement of synergy potentials in the case of temporally consecutive maintenance scopes.
  • a means of transportation (hereinafter also “vehicle”) has to go to a workshop for maintenance or repair, the customer is usually supported by a service center.
  • vehicle a means of transportation
  • the potential of coordinated and combinable automotive repairs is recognized in the prior art, for example, due to the experience of a service center employee and lifted if necessary.
  • the customer's notification is currently the focus of attention even though information indicating maintenance needs has long been available electronically.
  • the information can be held either by a database in the vehicle, due to which the vehicle from a certain mileage for viewing or by a database in the service center of the workshop, in which the data for the
  • the subsequent delivery of the vehicle at the agreed time is mainly carried out by the customer himself. Does the customer need for the respective Repair period a rental vehicle, so he usually has to agree in advance with the service staff of the workshop.
  • US 2002 007 289 A discloses an apparatus and a method for the
  • the object identified above is achieved according to the invention by a method for the maintenance of a means of locomotion.
  • the means of transport may, for example, a car, a van, a truck, a motorcycle, an air and / or Be a watercraft.
  • a future or current stay of the means of transport in a workshop with respect to a first maintenance scope is detected.
  • the planned or actual presence of the means of transport can be detected in the workshop. This can be done, for example, by a computerized technical agreement of a future appointment. Alternatively or additionally, the upcoming workshop stay may be automatically due to the need to carry out the first
  • Amount of maintenance e.g., due to mileage, time since a last workshop visit, actual failure of a component of the vehicle, etc.
  • the term “maintenance scope” or “maintenance requirement” is also representative of “repair scope” or “repair requirement”.
  • a data medium associated with the means of transport is read for determining a second scope of maintenance.
  • the data store thus holds information regarding the means of transportation ready, from which a second maintenance extent may be derived as required at a later time if necessary.
  • the fault memory or the on-board computer or the database of a workshop or a smartphone of a user of the means of transport or an Internet-based data storage (English “cloud”) can be used to determine an additional maintenance needs.
  • the second scope of maintenance is not part of the first scope of maintenance.
  • the first scope of maintenance may, for example, be known to the user or intended by the user.
  • the second scope of maintenance is determined automatically and preferably in response to a specification of time to remedy the first scope of maintenance, and is preferably based on synergies which result from bundling with the first scope of maintenance. Subsequently, a request for the commissioning of the second scope of maintenance is automatically output to the user of the means of transportation.
  • the user is automatically suggested that in the course of performing the first maintenance work, he also performs second maintenance work, for example, to carry out work steps, which are both to perform the execution of the first and the second scope of maintenance, perform only once and to have to pay.
  • the user is not exposed to any time and / or personal pressure during the decision-making process. For example.
  • the second scope of maintenance can be determined, for example, on the basis of a fault memory entry in a control device of the means of locomotion.
  • the diagnostic devices are usually connected wirelessly or wired with the means of transportation.
  • a mobile-transmitted transmission of fault memory entries is expected.
  • a predefined mileage can decide on the requirement of the second scope of maintenance.
  • Means of transport eg since production and / or first registration
  • the period of time since a previous visit to the workshop may decide on the work to be carried out in the course of the second scope of maintenance.
  • accessories eg wearing parts such as windscreen wipers, tires, axle collars, etc.
  • Scope of maintenance should be recommended.
  • a user profile (driver profile) and / or a sensory recorded and optionally archived driving style decide which components of the means of transportation are worn out in which way.
  • wear sensors eg common in brake systems or the like
  • the request for commissioning the second scope of maintenance can, for example, be carried out by means of a user interface of the means of transportation.
  • an optical or acoustic output of the means of locomotion can encourage the commissioning of the second scope of maintenance.
  • a terminal eg, a smartphone, a tablet, or the like
  • terminals assigned to a respective user represent a constant source of comparatively objective information for a wide range of situations for the user and can therefore advantageously be used to recommend the second scope of maintenance.
  • a future stay in the workshop can for the means of transport, for example, in the course of an electronically supported agreement of a
  • the actual (current) stay of the means of transport in the workshop can be determined, for example, by a wireless or wired short-distance data communications link of the means of transport with the data infrastructure of the workshop.
  • data connections are often made via a so-called on-board diagnostic (OBD) socket, which is intended for access to the data technology infrastructure of the means of transport.
  • OBD on-board diagnostic
  • Vehicles are used to detect the presence in the workshop. This can be done, for example, by means of a satellite-based location system.
  • a camera of the means of locomotion can recognize predefined structures and / or signs within the workshop or recognize.
  • the means of locomotion automatically recognizes that it is in a workshop (eg a contract workshop) and checks all electronically available information as to whether, in the near future, pending repair / maintenance scopes can advantageously be completed in advance.
  • the issuing of the request for a list of additional information may include, for example, the presentation of a time saving.
  • the time saving can arise, for example, due to a synergy of operations, which arise both for changing a water pump (as an example of a first maintenance scope) and for changing a thermostat (as an example of a second maintenance scope).
  • a cost saving can be represented, which results from the synergy and the resulting lower cost.
  • an additional discount on parts and / or an hourly rate to be used may be granted, if one
  • additional free services e.g., checking / refilling resources
  • additional free services may be provided in the event of commissioning the second
  • the positive influence on the driving safety, the driving comfort or the value retention of the means of locomotion can be appropriately emphasized in order to make the additional commissioning of the second maintenance scope more probable.
  • an approval of the user can be requested to receive the request for the commissioning of the second scope of maintenance, without which the user does not receive a corresponding request.
  • This can be done, for example, in a configuration menu as a basic setting (eg in the form of a checkbox).
  • the user can immediately before the display of the actual request (eg by means of a pop-up window) to be asked whether a second determined to be advantageous
  • Scope of maintenance should be proposed. Thus, it can prevent unwelcome invitations to hire additional
  • the data store in which the information required to determine the synergies is stored can preferably be constructed in the manner of a "cloud".
  • a “cloud” For example, the manufacturer of the means of transportation and / or operator of the workshop may provide each user or means of transportation with a virtual, personal (e.g., password protected) storage space in which means of transport-specific data may be collected.
  • the data can be protected by the user, for example by means of a password.
  • a cloud-based data store has the advantage that it can be accessed by different, information-gathering instances and thus a particularly up-to-date and extensive data collection regarding the possible synergies can be generated.
  • Propulsion means proposed which a sensor (eg., An antenna, a camera o. ⁇ .), An output unit (eg., A speaker, a screen o. ⁇ .) And an evaluation unit (for example, an electronic control unit , one
  • the evaluation unit is set up to detect by means of the sensor a future or current stay of the means of locomotion in a workshop with respect to a first scope of maintenance.
  • the sensor can therefore also be understood as a data input, via which the data infrastructure of the workshop can feed information into the means of transportation.
  • the evaluation unit is set up to automatically read out a data memory associated with the means of locomotion for determining a second scope of maintenance or a continuing offer compatible with the means of transportation.
  • the output unit the evaluation unit is set up to automatically issue a request for commissioning the second scope of maintenance to the user of the means of transportation.
  • the means of locomotion is set up in A method according to the first aspect of the invention to be used in a corresponding manner to realize the features, combinations of features and the resulting advantages thereof. A renewed discussion of the same is waived to avoid repetition.
  • system-based automated software (eg in the form of an application) is proposed.
  • the customer will be guided by this when preparing a service appointment for his means of transport in the form of a menu
  • Synergy discovery process that looks at upcoming maintenance over a period of time. Depending on the extent of the maintenance, the customer is recommended to make individual service appointments meaningful
  • present invention is e.g. a service system or a service sequence, which a vehicle receiving point, parking areas for a variety of
  • Executions includes.
  • the aim of the present invention is an objective, transparent and independent of the personal sensitivities of the service staff support of the customer in the commissioning of
  • Scope of required maintenance For example. Via a smartphone or a screen in the means of transportation (human-machine interface with a display (HMI with CID)), the basic communication between the customer and the workshop can take place. The customer receives a digital questionnaire from the service center of the workshop, in which various
  • the customer can choose at any time and at any place his desired services and assign.
  • dates for the maintenance work, type and extent of maintenance work and the type of vehicle delivery can be specified.
  • a self-delivery at a terminal, a self-delivery with support by the customer advisor or the pickup at the current / private location by the workshop staff can be offered.
  • the booking and, if necessary, selection of a replacement vehicle for the workshop time / service life can also be made via the app.
  • Figure 1 is a schematic representation of an invention supported
  • Figure 2 is a flow chart illustrating steps of a
  • Embodiment of a method according to the invention for the maintenance of a means of transportation Embodiment of a method according to the invention for the maintenance of a means of transportation.
  • Figure 1 shows a car 10 as a means of transport, which for a
  • Tire change in a workshop 9 is arranged on a lift.
  • the car 10 has an antenna 3 and a front camera 1 1 as sensors, by means of which an electronic control unit 2 as an example of an evaluation unit can detect the presence of the car 10 in the workshop 9.
  • a data memory 1 comprises fault memory entries and a maintenance history of the car 10 and keeps them ready for access by the electronic control unit 2.
  • a screen 8 and a speaker 12 are provided as examples of an output unit, the driver of the car 10, the assignment of an additional second
  • Database for this recommendation is an Internet-based data storage in the form of a cloud 5 (as illustrated by double arrows) provided with a database 4 of the workshop 9 and a smartphone 6 as a user terminal.
  • the smartphone 6 can also communicate with the car 10 independently of the cloud 5 via a short-distance radio connection (WLAN, Bluetooth or the like) or via a communication network of a mobile communication provider.
  • a direct connection of the database 4 can be made in particular via Bluetooth and / or a wired connection.
  • the user is presented with a pop-up 7, via which the user can agree to the submission of a proposal additional maintenance scopes or can reject them.
  • FIG. 2 shows steps of an exemplary embodiment of a method according to the invention.
  • step 100 a future stay of the
  • the appointment is made by means of an electronic
  • a data memory associated with the means of transport is automatically read in the form of a workshop database for determining a second scope of maintenance. It is recognized, for example, that the last winter tires purchased and assembled in the workshop are older than five years old. To the willingness of the user to receive
  • a pop-up is displayed on a screen of a user's smartphone in step 300, via which the user is notified of receiving the request to commission the second user
  • Scope of maintenance can agree.
  • the user confirms his willingness to receive the request according to the invention.
  • a request for ordering the second maintenance amount is automatically output to the user of the means of transportation. This is the
  • the present invention orders larger amounts of maintenance, reduces the life of vehicles and improves the workload of the workshops with billable working hours.
  • the customer satisfaction and thus the brand loyalty of the customers are increased.

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  • Business, Economics & Management (AREA)
  • Human Resources & Organizations (AREA)
  • Engineering & Computer Science (AREA)
  • Economics (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Marketing (AREA)
  • Operations Research (AREA)
  • Quality & Reliability (AREA)
  • Strategic Management (AREA)
  • Tourism & Hospitality (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

L'invention concerne un moyen de locomotion et un procédé de maintenance d'un moyen de locomotion (10). Le procédé comprend les étapes consistant à : détecter un séjour futur ou actuel du moyen de locomotion (10) dans un garage pour une première série d'opérations de maintenance, sélectionner une mémoire de données (1, 4) affectée au moyen de locomotion (10) afin de déterminer une deuxième série d'opérations de maintenance, et sortir automatiquement une demande de mandatement de la deuxième série d'opérations de maintenance.
PCT/EP2017/050889 2016-01-26 2017-01-17 Propositions de synergie en cas de travaux de maintenance en suspens WO2017129445A1 (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
DE102016201054.9A DE102016201054A1 (de) 2016-01-26 2016-01-26 Synergievorschläge bei anstehenden Wartungsarbeiten
DE102016201054.9 2016-01-26

Publications (1)

Publication Number Publication Date
WO2017129445A1 true WO2017129445A1 (fr) 2017-08-03

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Application Number Title Priority Date Filing Date
PCT/EP2017/050889 WO2017129445A1 (fr) 2016-01-26 2017-01-17 Propositions de synergie en cas de travaux de maintenance en suspens

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DE (1) DE102016201054A1 (fr)
WO (1) WO2017129445A1 (fr)

Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20020007289A1 (en) 2000-07-11 2002-01-17 Malin Mark Elliott Method and apparatus for processing automobile repair data and statistics
US20130317666A1 (en) * 2011-05-20 2013-11-28 Toyota Jidosha Kabushiki Kaisha Vehicle information providing apparatus

Family Cites Families (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
DE102012010704A1 (de) * 2012-05-30 2012-11-29 Daimler Ag Verfahren zum Ausgeben von Informationen in einem Fahrzeug
DE102012212958A1 (de) * 2012-07-24 2014-05-22 Bayerische Motoren Werke Aktiengesellschaft Verfahren zur Kommunikation von Fahrzeugdaten eines Fahrzeugs
DE102013211635A1 (de) * 2013-06-20 2014-12-24 Bayerische Motoren Werke Aktiengesellschaft Verfahren und System zum Überwachen eines Verschleißes einer Kupplung in einem Kraftfahrzeug

Patent Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20020007289A1 (en) 2000-07-11 2002-01-17 Malin Mark Elliott Method and apparatus for processing automobile repair data and statistics
US20130317666A1 (en) * 2011-05-20 2013-11-28 Toyota Jidosha Kabushiki Kaisha Vehicle information providing apparatus

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