WO2016111195A1 - 管理システム、管理装置、画像形成装置、管理方法及びプログラム - Google Patents

管理システム、管理装置、画像形成装置、管理方法及びプログラム Download PDF

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Publication number
WO2016111195A1
WO2016111195A1 PCT/JP2015/086195 JP2015086195W WO2016111195A1 WO 2016111195 A1 WO2016111195 A1 WO 2016111195A1 JP 2015086195 W JP2015086195 W JP 2015086195W WO 2016111195 A1 WO2016111195 A1 WO 2016111195A1
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WO
WIPO (PCT)
Prior art keywords
management
image forming
forming apparatus
point
processing amount
Prior art date
Application number
PCT/JP2015/086195
Other languages
English (en)
French (fr)
Japanese (ja)
Inventor
裕一郎 根岸
Original Assignee
株式会社リコー
裕一郎 根岸
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 株式会社リコー, 裕一郎 根岸 filed Critical 株式会社リコー
Priority to JP2016568331A priority Critical patent/JP6471759B2/ja
Priority to CN201580072385.5A priority patent/CN107111816A/zh
Publication of WO2016111195A1 publication Critical patent/WO2016111195A1/ja

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/04—Payment circuits
    • G06Q20/06—Private payment circuits, e.g. involving electronic currency used among participants of a common payment scheme
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/22—Payment schemes or models
    • G06Q20/28—Pre-payment schemes, e.g. "pay before"
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services

Definitions

  • the management system has the following configuration. That is, A management system having an image forming apparatus that executes processing according to a set processing amount set as an executable processing amount, and a management device that manages the image forming apparatus,
  • the management device A processing amount management means for recording an additional processing amount, which is a processing amount added by a user, in association with processing amount identification information unique to the additional processing amount;
  • Device management means for storing device identification information for identifying the image forming apparatus; When it is determined that the processing amount identification information and the device identification information are included in the usage request received from the image forming apparatus, the image forming apparatus is managed in association with the processing amount identification information. Transmitting means for transmitting the additional processing amount as the setting processing amount.
  • the information terminal 180 is a terminal that is operated by the user 102 when a customer makes an application for purchase of various products or an application for various services (rentals).
  • the information terminal 180 includes a Web browser for accessing an electronic commerce site provided by the sales server 130.
  • FIG. 2 is a diagram illustrating a hardware configuration of the management apparatus 110.
  • the SDRAM 303 functions as a program memory that stores various programs, a work memory that is used when the CPU 301 executes various programs, and the like.
  • a DRAM or SRAM may be used instead of the SDRAM 303.
  • the PHY 306 is an interface for communicating with the management apparatus 110 via the network 190. Communication between the management apparatus 110 and the image forming apparatus 150 is performed via the PHY 306.
  • the image forming apparatus In the “device installation state”, the image forming apparatus is installed on the customer side, and the model number and the registration number that are recorded in the device registration information 500 are registered from the image forming apparatus via the network 190 in the registration status. When it is transmitted as a confirmation request, “device installed” is recorded. It is assumed that “device not installed” is recorded in the “device installed state” as a default.
  • the point issuance request unit 840 In response to the settlement request from the settlement request unit 820, the point issuance request unit 840 notifies the management apparatus 110 of information corresponding to the completion of settlement when receiving a settlement completion notification regarding the point purchase from the settlement organization 170. To do. Specifically, a point issue request is transmitted to the management apparatus 110.
  • FIG. 10B is a screen for displaying the number of points transmitted from the management apparatus 110 in response to the transmission of the point request. As shown in FIG. 10B, the screen for displaying the number of points displays the total value of the number of points already set in the point setting information DB 161 and the number of points downloaded this time.
  • step S1109 the device management unit 710 of the management apparatus 110 records the issued registration number in the device registration information 500, and then stores the device registration information 500 in the device registration information DB 122.
  • step S1122 the device management unit 710 of the management apparatus 110 confirms whether the registration number and the model number included in the received registration status confirmation request are recorded in the device registration information 500.
  • step S 1123 the device management unit 710 transmits the confirmation result to the registration status confirmation unit 910 of the image forming apparatus 150.
  • step S1201 of FIG. 12 the user 102 inputs a point issue number via the display screen 1000 of the operation unit 310 of the image forming apparatus 150 and presses the download execution button.
  • step S1213 the point number management unit 930 of the image forming apparatus 150 records the subtracted point number in the point setting information and displays it on the operation unit 310.
  • step S1401 if it is determined in step S1401 that the registration status confirmation request has been received, the process proceeds to step S1402.
  • step S1402 the device management unit 710 extracts a registration number and a model number from the received registration status confirmation request.
  • step S1703 the device management unit 710 reads the device registration information 500 from the device registration information DB 122.
  • step S1704 the device management unit 710 determines whether or not “device installed” is recorded in the “device installation state” corresponding to the model number extracted in step S1702 in the read device registration information 500. To do.
  • step S1704 If it is determined in step S1704 that “equipment installed” is recorded, the process proceeds to step S1705.
  • step S1705 the point management unit 720 reads the point management information from the point management information DB.
  • step S1704 determines that “device installed” is not recorded. If it is determined in step S1704 that “device installed” is not recorded, the process proceeds to step S1710. In step S1710, the point management unit 720 determines that the image forming apparatus that has made the point request is not recorded in the device registration information 500, and the process advances to step S1712.
  • the manager of the management apparatus at least about the image forming apparatus, -Manage the model number, device installation status, etc. of all image forming devices sold or rented based on device registration information. -It is possible to manage the setting state of the number of points based on the point management information.
  • the customer management information DB 1901 records information about customers who have purchased or rented the image forming apparatus.
  • the device usage information DB 1902 records information on the usage amount of the image forming apparatus. Since the management apparatus 110 has the customer management information DB 1901 and the device usage information DB 1902, the amount corresponding to the usage amount of the image forming apparatus can be billed collectively for each customer.
  • the charging processing unit 2301 receives information on the usage amount transmitted from the image forming apparatus 150 at a predetermined notification date and records it in the device usage information of the device usage information DB 1902. In addition, the billing processing unit 2301 counts the device usage information stored in the device usage information DB 1902 in accordance with an instruction from the operator 101, and calculates a charge according to the counting result. Further, the billing processing unit 2301 transmits billing information including the calculated fee to the sales server 130.
  • the device state management unit 2303 receives the consumable information or abnormality information notified from the image forming apparatus 150 and records it in the device state information stored in the device state information DB 1903.
  • step S2527 the settlement organization 170 notifies the purchase notification unit 830 of the sales server 130 that the settlement process has been completed.
  • step S ⁇ b> 2528 the purchase notification unit 830 of the sales server 130 sends the usage details to the user 102.
  • step S2601 the device state detection unit 2401 of the image forming apparatus 150 determines that the remaining amount of consumables (toner) is below a predetermined threshold (near end) or the remaining amount is low. This is detected when it reaches zero (end).
  • step S2623 If it is determined in step S2623 that “printing permission” is recorded, the device management unit 710 of the management apparatus 110 transmits the “printing permission” information to the device setting information management unit 2402 of the image forming apparatus 150 in step S2624. Send to. Accordingly, in step S2625, “printing permission” information is set in the image forming apparatus 150.
  • step S2624 the device management unit 710 of the management apparatus 110 sets the “printing prohibition” information to the device setting information management of the image forming apparatus 150. To the unit 2402. Accordingly, in step S2625, “printing prohibition” information is set in the image forming apparatus 150. In this case, the user 102 cannot use the image forming apparatus 150 thereafter.
  • the management system 1900 Notifying the management device of consumable information including the remaining amount of consumables detected in the image forming apparatus and abnormality information regarding a failure detected in the image forming apparatus.
  • the image forming apparatus confirms the print permission setting of the device registration information at every predetermined period, and if printing prohibition is set, execution of the printing process is prohibited.
  • the use receiving unit 725 displays the set point information on the operation unit 310 after the processing related to the point setting is completed.
  • the number of points is subtracted by the point consumption operation of the image forming apparatus 150.
  • step S3105 the image forming apparatus 150 adds the notified number of points to the number of points currently held.
  • step S3106 the image forming apparatus 150 stores the point issue number (point issue number #A) designated by the user 102 in step S3101.
  • step S3108 when the point setting completion notification is received, the management apparatus 110 changes the point setting state of the point issue number #A from “device setting” to “set”. As a result, the management apparatus 110 cannot set the point issue number #A in the image forming apparatus 150.
  • step S3110 the image forming apparatus 150 displays the point setting result to the user 102. For example, the number of available points after the point setting is completed and the point issue number (#A) used for the point setting are displayed.
  • Point Setting Status Confirmation Process In addition to the point setting process described above, a point setting situation confirmation process may be performed between the image forming apparatus 150 and the management system 100.
  • the point setting status confirmation processing is processing for the management device 110 to confirm the point setting status of the image forming apparatus 150.
  • step S3303 the image forming apparatus 150 determines whether the previous point setting process has been executed. If the point setting process has been executed before, the process proceeds to step S3304 (step S3303 [Yes]). On the other hand, when the point setting process has not been executed before (for example, when the point setting request is received for the first time after installing the image forming apparatus 150), the process proceeds to step S3307 (step S3303 [No]).
  • step S3304 the image forming apparatus 150 performs a point setting status confirmation process, and then performs a point setting process.
  • step S3404 the management apparatus 110 determines whether the device installation state corresponding to the extracted model number is set to “installed”. If the device installation state is set to “installed”, the process proceeds to step S3405 (step S3404 [Yes]). If the device installation state is not set as “installed”, the process proceeds to step S3410 (step S3404 [No]).
  • step S3407 if a point issuance number is detected, the process proceeds to step S3408 (step S3407 [Yes]). If a point issuance number is not detected, the process proceeds to step S3411 (step S3407 [No]).
  • step S3408 the management apparatus 110 determines whether the point setting state of the detected point issue number is “set”. When the setting state is “set”, the process proceeds to step S3411 (step S3408 [Yes]). If the setting state is not “set”, the process proceeds to step S3413 (step S3408 [No]).
  • FIG. 35 is a flowchart illustrating a process from when the management apparatus 110 receives a point setting completion notification from the image forming apparatus 150 until the point setting process ends.

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  • Business, Economics & Management (AREA)
  • Engineering & Computer Science (AREA)
  • Strategic Management (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Tourism & Hospitality (AREA)
  • Economics (AREA)
  • Health & Medical Sciences (AREA)
  • General Health & Medical Sciences (AREA)
  • Primary Health Care (AREA)
  • Marketing (AREA)
  • Accounting & Taxation (AREA)
  • Human Resources & Organizations (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Accessory Devices And Overall Control Thereof (AREA)
  • Facsimiles In General (AREA)
  • Control Or Security For Electrophotography (AREA)
PCT/JP2015/086195 2015-01-06 2015-12-25 管理システム、管理装置、画像形成装置、管理方法及びプログラム WO2016111195A1 (ja)

Priority Applications (2)

Application Number Priority Date Filing Date Title
JP2016568331A JP6471759B2 (ja) 2015-01-06 2015-12-25 管理システム、管理装置及び管理方法
CN201580072385.5A CN107111816A (zh) 2015-01-06 2015-12-25 管理系统、管理装置、图像形成装置、管理方法和程序

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JP2015000718 2015-01-06
JP2015-000718 2015-01-06
JP2015-041563 2015-03-03
JP2015041563 2015-03-03
JP2015-229377 2015-11-25
JP2015229377 2015-11-25

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Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2018043409A (ja) * 2016-09-14 2018-03-22 富士ゼロックス株式会社 画像処理装置、制御システム、及びプログラム
JP2022535077A (ja) * 2019-06-04 2022-08-04 マルグン カンパニー リミテッド プリンターの広告システム及び方法

Citations (2)

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Publication number Priority date Publication date Assignee Title
JP2004341627A (ja) * 2003-05-13 2004-12-02 Canon Inc 画像形成装置及び当該装置におけるプログラム起動方法、画像形成システム及びそのプログラムと記憶媒体
JP2006340239A (ja) * 2005-06-03 2006-12-14 Canon Inc 集中監視システム及びその制御方法

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JP2007274583A (ja) * 2006-03-31 2007-10-18 Canon Inc 管理システム、画像処理装置、管理装置及びそれらの制御方法、プログラム
JP2010211784A (ja) * 2009-02-12 2010-09-24 Ricoh Co Ltd ライセンス管理装置、機器、ライセンス管理方法、プログラム、及びデータ構造
JP5365542B2 (ja) * 2010-02-16 2013-12-11 株式会社リコー 仲介装置、インストールシステム、インストール方法及びインストールプログラム
JP5545037B2 (ja) * 2010-05-28 2014-07-09 株式会社リコー 情報処理装置
JP5911222B2 (ja) * 2011-07-04 2016-04-27 キヤノン株式会社 情報処理システム、画像形成装置、管理装置、情報処理方法およびコンピュータプログラム
JP5561267B2 (ja) * 2011-12-06 2014-07-30 コニカミノルタ株式会社 画像処理システム、サーバー、画像形成装置、管理方法、および制御プログラム
JP2015176479A (ja) * 2014-03-17 2015-10-05 株式会社沖データ 情報処理装置および画像処理装置管理システム

Patent Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2004341627A (ja) * 2003-05-13 2004-12-02 Canon Inc 画像形成装置及び当該装置におけるプログラム起動方法、画像形成システム及びそのプログラムと記憶媒体
JP2006340239A (ja) * 2005-06-03 2006-12-14 Canon Inc 集中監視システム及びその制御方法

Cited By (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2018043409A (ja) * 2016-09-14 2018-03-22 富士ゼロックス株式会社 画像処理装置、制御システム、及びプログラム
JP2022535077A (ja) * 2019-06-04 2022-08-04 マルグン カンパニー リミテッド プリンターの広告システム及び方法
JP7343882B2 (ja) 2019-06-04 2023-09-13 マルグン カンパニー リミテッド プリンターの広告システム

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JP6471759B2 (ja) 2019-02-20
CN107111816A (zh) 2017-08-29

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