WO2012026744A3 - 음성-화면 ａｒｓ 서비스 시스템 및 그 제공방법과 컴퓨터 판독 가능한 기록매체 - Google Patents

음성-화면 ａｒｓ 서비스 시스템 및 그 제공방법과 컴퓨터 판독 가능한 기록매체 Download PDF

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Publication number
WO2012026744A3
WO2012026744A3 PCT/KR2011/006226 KR2011006226W WO2012026744A3 WO 2012026744 A3 WO2012026744 A3 WO 2012026744A3 KR 2011006226 W KR2011006226 W KR 2011006226W WO 2012026744 A3 WO2012026744 A3 WO 2012026744A3
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WO
WIPO (PCT)
Prior art keywords
voice
computer
recording medium
readable recording
service system
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PCT/KR2011/006226
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English (en)
French (fr)
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WO2012026744A2 (ko
Inventor
김용진
김영찬
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(주) 콜게이트
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by (주) 콜게이트 filed Critical (주) 콜게이트
Priority to CN2011800490096A priority Critical patent/CN103250402A/zh
Priority to CA2809132A priority patent/CA2809132C/en
Priority to AU2011294058A priority patent/AU2011294058A1/en
Priority to BR112013004347A priority patent/BR112013004347A2/pt
Priority to EP11820171.4A priority patent/EP2611128A4/en
Priority to JP2013525825A priority patent/JP5593446B2/ja
Priority to US13/814,026 priority patent/US20130138443A1/en
Priority to RU2013110149/07A priority patent/RU2013110149A/ru
Publication of WO2012026744A2 publication Critical patent/WO2012026744A2/ko
Publication of WO2012026744A3 publication Critical patent/WO2012026744A3/ko

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    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/253—Telephone sets using digital voice transmission
    • H04M1/2535—Telephone sets using digital voice transmission adapted for voice communication over an Internet Protocol [IP] network
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/28—Constructional details of speech recognition systems
    • G10L15/30—Distributed recognition, e.g. in client-server systems, for mobile phones or network applications
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4936—Speech interaction details
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
    • H04M1/724—User interfaces specially adapted for cordless or mobile telephones
    • H04M1/72403—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality
    • H04M1/7243—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality with interactive means for internal management of messages
    • H04M1/72436—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality with interactive means for internal management of messages for text messaging, e.g. short messaging services [SMS] or e-mails
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M11/00—Telephonic communication systems specially adapted for combination with other electrical systems
    • H04M11/08—Telephonic communication systems specially adapted for combination with other electrical systems specially adapted for optional reception of entertainment or informative matter
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/38—Displays
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/42—Graphical user interfaces
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/25—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service
    • H04M2203/251—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service where a voice mode or a visual mode can be used interchangeably
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/25—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service
    • H04M2203/251—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service where a voice mode or a visual mode can be used interchangeably
    • H04M2203/252—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service where a voice mode or a visual mode can be used interchangeably where a voice mode is enhanced with visual information
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/006—Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer

Landscapes

  • Engineering & Computer Science (AREA)
  • Human Computer Interaction (AREA)
  • Signal Processing (AREA)
  • Computational Linguistics (AREA)
  • Health & Medical Sciences (AREA)
  • Audiology, Speech & Language Pathology (AREA)
  • Physics & Mathematics (AREA)
  • Acoustics & Sound (AREA)
  • Multimedia (AREA)
  • Telephonic Communication Services (AREA)
  • Information Transfer Between Computers (AREA)

Abstract

본 발명의 일 실시 예에 따른 단말기에서의 음성-화면 ARS 서비스 제공 방법은 단말기에 설치된 어플리케이션을 이용하여 고객사 IVR 시스템에 음성호로 접속하고 VARS 서비스 서버와 데이터호를 연결한다. 데이터호를 통하여는 고객사와 관련된 다수의 메뉴 아이템을 포함하는 메뉴 정보를 수신하여 화면에 디스플레이하며, 음성호를 통해서는 해당 메뉴와 관련된 음성정보를 수신하여 음성으로 출력한다. 따라서, 사용자가 ARS 이용 시 음성안내뿐 아니라 화면 안내 서비스를 동시에 제공함으로써, 음성정보 제공의 제한성과 부정확성을 낮추고 사용자의 편의성을 높이는 효과가 있다.
PCT/KR2011/006226 2010-08-24 2011-08-23 음성-화면 ａｒｓ 서비스 시스템 및 그 제공방법과 컴퓨터 판독 가능한 기록매체 WO2012026744A2 (ko)

Priority Applications (8)

Application Number Priority Date Filing Date Title
CN2011800490096A CN103250402A (zh) 2010-08-24 2011-08-23 语音屏幕ars业务系统、方法和计算机可读记录介质
CA2809132A CA2809132C (en) 2010-08-24 2011-08-23 Voice-screen ars service system, method for providing same, and computer-readable recording medium
AU2011294058A AU2011294058A1 (en) 2010-08-24 2011-08-23 Voice-screen ARS service system, method for providing same, and computer-readable recording medium
BR112013004347A BR112013004347A2 (pt) 2010-08-24 2011-08-23 sistema de serviço de voz-tela, método para prover o mesmo, e meio de gravação legível por computador
EP11820171.4A EP2611128A4 (en) 2010-08-24 2011-08-23 ARS SCREEN / VOICE SERVICE SYSTEM, ASSOCIATED METHOD, AND COMPUTER-READABLE RECORDING MEDIUM
JP2013525825A JP5593446B2 (ja) 2010-08-24 2011-08-23 音声−画面ａｒｓサービスシステム及びその提供方法とコンピュータ読取可能な記録媒体
US13/814,026 US20130138443A1 (en) 2010-08-24 2011-08-23 Voice-screen ars service system, method for providing same, and computer-readable recording medium
RU2013110149/07A RU2013110149A (ru) 2010-08-24 2011-08-23 Система обслуживания системы автоматического речевого визуального ответа, способ ее создания и машиночитаемая среда для записи

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
KR10-2010-0081819 2010-08-24
KR1020100081819A KR101169045B1 (ko) 2010-08-24 2010-08-24 음성-화면 ａｒｓ 서비스 시스템 및 그 제공방법과 컴퓨터 판독 가능한 기록매체

Publications (2)

Publication Number Publication Date
WO2012026744A2 WO2012026744A2 (ko) 2012-03-01
WO2012026744A3 true WO2012026744A3 (ko) 2012-05-18

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Application Number Title Priority Date Filing Date
PCT/KR2011/006226 WO2012026744A2 (ko) 2010-08-24 2011-08-23 음성-화면 ａｒｓ 서비스 시스템 및 그 제공방법과 컴퓨터 판독 가능한 기록매체

Country Status (10)

Country Link
US (1) US20130138443A1 (ko)
EP (1) EP2611128A4 (ko)
JP (1) JP5593446B2 (ko)
KR (1) KR101169045B1 (ko)
CN (1) CN103250402A (ko)
AU (1) AU2011294058A1 (ko)
BR (1) BR112013004347A2 (ko)
CA (1) CA2809132C (ko)
RU (1) RU2013110149A (ko)
WO (1) WO2012026744A2 (ko)

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AU2011294058A1 (en) 2013-03-14
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