WO2010018636A1 - Appareil de traitement d'informations, appareil de traitement de courrier électronique, procédé de commande d'appel, procédé de traitement de courrier électronique, programme de commande d'appel et programme de traitement de courrier électronique - Google Patents

Appareil de traitement d'informations, appareil de traitement de courrier électronique, procédé de commande d'appel, procédé de traitement de courrier électronique, programme de commande d'appel et programme de traitement de courrier électronique Download PDF

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Publication number
WO2010018636A1
WO2010018636A1 PCT/JP2008/064602 JP2008064602W WO2010018636A1 WO 2010018636 A1 WO2010018636 A1 WO 2010018636A1 JP 2008064602 W JP2008064602 W JP 2008064602W WO 2010018636 A1 WO2010018636 A1 WO 2010018636A1
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WO
WIPO (PCT)
Prior art keywords
mail
call
information
request information
time
Prior art date
Application number
PCT/JP2008/064602
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English (en)
Japanese (ja)
Inventor
佳子 池田
Original Assignee
富士通株式会社
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 富士通株式会社 filed Critical 富士通株式会社
Priority to PCT/JP2008/064602 priority Critical patent/WO2010018636A1/fr
Publication of WO2010018636A1 publication Critical patent/WO2010018636A1/fr

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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/0024—Services and arrangements where telephone services are combined with data services
    • H04M7/0054—Services and arrangements where telephone services are combined with data services where the data service is an electronic mail service
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/26—Devices for calling a subscriber
    • H04M1/27—Devices whereby a plurality of signals may be stored simultaneously
    • H04M1/274—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc
    • H04M1/2745—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc using static electronic memories, e.g. chips
    • H04M1/2749—Automatic dialling or redialling systems, e.g. on off-hook or redial on busy
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
    • H04M1/724—User interfaces specially adapted for cordless or mobile telephones
    • H04M1/72403—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality
    • H04M1/7243—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality with interactive means for internal management of messages
    • H04M1/72436—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality with interactive means for internal management of messages for text messaging, e.g. short messaging services [SMS] or e-mails

Definitions

  • the present invention relates to an information processing apparatus, an e-mail processing apparatus, a call control method, an e-mail process method, a call control program, and an e-mail process program.
  • a real-time voice call can be made with a geographically distant person using a fixed telephone or a mobile phone.
  • a voice call may be realized using not only a telephone dedicated network but also a data communication network such as an IP (Internet Protocol) network.
  • message communication by electronic mail can be performed using an information processing apparatus capable of data communication.
  • the e-mail transmission / reception function may be mounted not only on a general-purpose computer but also on a fixed telephone or a mobile phone.
  • an information processing apparatus having both a telephone function and an e-mail receiving function can be considered as a communication means. Therefore, there is a possibility that smoother communication can be realized by linking both functions.
  • a telephone that extracts a telephone number from information received via a telephone line and automatically makes a call to the extracted telephone number triggered by the occurrence of an event is considered (for example, see Patent Document 1).
  • a cellular telephone that extracts a callback telephone number from a received text message and dials the callback telephone number when the user performs an operation is considered (for example, see Patent Document 2).
  • the present invention has been made in view of the above points, and is an information processing apparatus, an electronic mail processing apparatus, a call control method, an electronic mail processing method, and the like that can smoothly start a call based on notification by electronic mail, It is an object to provide a call control program and an e-mail processing program.
  • the information processing apparatus includes an information extraction unit and a call processing unit.
  • the information extraction unit extracts call request information including a correspondence relationship between a time zone and a call destination from the received electronic mail.
  • the call processing unit makes a call to the call destination associated with the time zone to which the current time belongs in the call request information extracted by the information extraction unit.
  • the information extraction unit extracts the call request information including the correspondence between the time zone and the call destination from the electronic mail.
  • the call processing unit makes a call to the call destination associated with the time zone to which the current time belongs in the call request information.
  • a call control method for performing the same processing as that of the information processing apparatus is provided.
  • a call control program for causing a computer to execute the same processing as that of the information processing apparatus is provided.
  • an e-mail processing apparatus having an e-mail transfer function.
  • This electronic mail processing apparatus has an information extraction unit and a notification mail transmission unit.
  • the information extraction unit extracts the call request information including the correspondence between the time zone and the call destination from the received first electronic mail. If the first e-mail transfer is not successful by the final time in the time zone indicated in the call request information extracted by the information extraction unit, the notification mail transmission unit determines the transmission source of the first e-mail. On the other hand, the second e-mail notifying that it has not been transmitted is transmitted.
  • the information extraction unit extracts the call request information including the correspondence between the time zone and the call destination from the first electronic mail. If the first e-mail is not successfully transferred by the notification e-mail transmission unit by the final time in the time zone indicated in the call request information, the notification e-mail has not been transmitted to the transmission source of the first e-mail. A second e-mail notifying this is transmitted.
  • an e-mail processing method that performs the same processing as the e-mail processing apparatus. Also provided is an e-mail processing program for causing a computer to execute the same process as the e-mail processing apparatus.
  • e-mail processing apparatus call control method, e-mail process method, call control program, and e-mail process program, it is possible to smoothly start a call based on e-mail notification.
  • FIG. 1 is a diagram illustrating a communication system according to the present embodiment.
  • This communication system includes an information processing apparatus 1, an electronic mail processing apparatus 2, and telephones 3a, 3b, and 3c.
  • the e-mail processing apparatus 2 may be an e-mail processing apparatus that does not have a processing function related to call request information described later.
  • the information processing apparatus 1 has a telephone function and an e-mail receiving function.
  • the information processing apparatus 1 for example, a mobile phone, a fixed phone, a computer having an IP phone function, and the like can be considered.
  • the information processing apparatus 1 includes an information extraction unit 1a and a call processing unit 1b.
  • the functions of the information extraction unit 1a and the call processing unit 1b may be realized by a hardware circuit or software.
  • the information extraction unit 1a acquires the e-mail 4 received by the information processing apparatus 1. Then, the information extraction unit 1a extracts the call request information from the acquired electronic mail 4.
  • the call request information includes information on the correspondence between the time zone and the call destination (telephone contact).
  • the call destination is specified by a telephone number, for example.
  • a plurality of sets of time zones and call destinations may be designated.
  • the time zone A is associated with the contact a indicating the telephone 3a.
  • the time zone B is associated with the contact b indicating the telephone 3b.
  • the time zone C and the contact c indicating the telephone 3c are associated with each other.
  • the call processing unit 1b performs call control based on the call request information extracted by the information extraction unit 1a. That is, the call processing unit 1b specifies a time zone to which the current time (time to call) belongs in the time zone indicated in the call request information, and makes a call associated with the time zone. Identify the callee. Then, the call processing unit 1b calls the specified call destination. For example, when the current time corresponds to the time zone B, the call processing unit 1b calls the contact b. Thereby, a telephone call is made from the information processing apparatus 1 to the telephone 3b.
  • the timing at which the call processing unit 1b makes a call can be changed depending on the setting of the information processing apparatus 1. For example, when it is set to automatically call an e-mail including call request information, the call processing unit 1b detects when the call request information is extracted (for example, when the e-mail is opened). ) Is automatically called to the callee corresponding to the “current time”. If the user's button operation is set as a trigger to make a call, the call is automatically made to the call destination corresponding to the “current time” at the time of the operation.
  • the e-mail processing device 2 has a function of transferring the received e-mail according to the destination address.
  • a mail server provided in a data communication network can be considered.
  • the electronic mail processing apparatus 2 includes an information extraction unit 2a and a notification mail transmission unit 2b.
  • the functions of the information extraction unit 2a and the notification mail transmission unit 2b may be realized by a hardware circuit or software.
  • the information extraction unit 2a acquires the e-mail 4 received by the e-mail processing device 2.
  • the e-mail 4 is sent to the information processing apparatus 1 by another information processing apparatus (not shown) having an e-mail transmission function, for example. Then, the information extraction unit 2a extracts the call request information from the acquired electronic mail 4.
  • the notification mail transmission unit 2b monitors the transfer status of the e-mail 4 received by the e-mail processing device 2. Then, the notification mail transmission unit 2b determines whether or not the transfer of the e-mail 4 has been successful by the final time of the time zone indicated in the call request information extracted by the information extraction unit 2a. As a case where the transfer of the e-mail 4 is not successful, for example, the position of the information processing apparatus 1 that is the destination cannot be recognized from the network side, or a relay apparatus (not shown) that is the direct transfer destination of the e-mail 4 responds. The case where it does not think is considered.
  • the notification mail transmission unit 2b transmits a separate e-mail 5 to the transmission source of the e-mail 4 To do.
  • the e-mail 5 notifies that the e-mail 4 has not been successfully transferred.
  • the e-mail 5 is transmitted at the end timing of the latest time zone (in this example, time zone C). However, the e-mail 5 may be transmitted at each timing when the contact is switched (in this example, at the end of each of the time zones A and B).
  • the information extraction unit 1a extracts the call request information including the correspondence between the time zone and the call destination from the e-mail 4.
  • the call processing unit 1b makes a call to the call destination associated with the time zone to which the current time belongs in the call request information.
  • the call request information including the correspondence between the time zone and the call destination is extracted from the electronic mail 4 by the information extracting unit 2a.
  • the notification mail transmission unit 2b notifies the transmission source of the e-mail 4 that it has not been transmitted. E-mail 5 to be transmitted.
  • the sender of the e-mail 4 can quickly know the fact when the call request by the e-mail 4 fails.
  • the sender of the e-mail 4 can appropriately handle the subsequent response such as sending the call request information by designating the contact address again.
  • FIG. 2 is a diagram illustrating a system configuration example of a communication system.
  • This communication system includes a mobile communication network 10, the Internet 20, a public switched telephone network 30, a communication device 100, a mail server 200, an information terminal device 300, an IP telephone 400, a telephone 500 and a mobile phone 600.
  • the communication device 100 corresponds to the information processing device 1 in FIG.
  • the mail server 200 corresponds to the electronic mail processing device 2 of FIG.
  • the mail server 200 may be a mail server that does not have a processing function related to call request information described later, as described above.
  • the mobile communication network 10 is a network that provides packet-switched and circuit-switched communication services to wireless communication devices, and is, for example, a network managed by a mobile communication carrier.
  • the mobile communication network 10 can be accessed from the communication device 100 and the mobile phone 600.
  • the mobile communication network 10 is connected to the Internet 20, the public switched telephone network 30 and the mail server 200.
  • the voice call may be realized by circuit switching or packet switching.
  • the Internet 20 is a network that provides packet-switched communication services.
  • An information terminal device 300 and an IP telephone 400 are connected to the Internet 20.
  • the Internet 20 is connected to the mobile communication network 10 and the public switched telephone network 30.
  • voice calls are realized by packet switching using VoIP (Voice over Internet Protocol).
  • VoIP Voice over Internet Protocol
  • the public switched telephone network 30 is a fixed telephone network that provides a circuit switching call service.
  • a telephone 500 is connected to the public switched telephone network 30.
  • the public switched telephone network 30 is connected to the mobile communication network 10 and the Internet 20.
  • a relay device that converts the communication method may be provided between the mobile communication network 10, the Internet 20, and the public switched telephone network 30, as necessary.
  • the communication device 100 is a wireless communication device having a telephone function and an e-mail transmission / reception function. Examples of the communication device 100 include a mobile phone, a PDA (Personal Digital Assistant), and a laptop computer.
  • the communication apparatus 100 can make a voice call with the IP telephone 400, the telephone 500, and the mobile phone 600 via the mobile communication network 10. The voice call may be realized by circuit switching or packet switching.
  • the communication device 100 can send and receive electronic mail to and from the information terminal device 300 via the mail server 200.
  • the mail server 200 is a server computer that relays electronic mail transmitted and received via the mobile communication network 10.
  • the mail server 200 transmits the received electronic mail to a communication device corresponding to the destination address.
  • the mail server 200 acquires an e-mail addressed to the communication device 100 transmitted by the information terminal device 300 and transfers it to the communication device 100.
  • the information terminal device 300 is an information processing device having an electronic mail transmission / reception function.
  • the information terminal device 300 for example, a laptop computer or a desktop computer can be considered.
  • the information terminal device 300 can create an electronic mail according to a user's input operation and transmit it via the Internet 20.
  • the IP telephone 400 is a telephone that performs a voice call using IP, which is a communication protocol for data communication.
  • the IP telephone 400 transmits and receives voice packets via the Internet 20.
  • the telephone 500 is a fixed telephone that performs a voice call via the public switched telephone network 30.
  • the mobile phone 600 is a phone that performs a voice call via the mobile communication network 10.
  • the voice call of the mobile phone 600 may be realized by circuit switching or packet switching.
  • IP phone 400, phone 500, and mobile phone 600 can each perform a voice call with communication device 100.
  • the communication device 100 is a wireless communication device.
  • the communication device 100 may be realized as a communication device connected to a wired network.
  • it may be a fixed telephone or a private telephone having an e-mail transmission / reception function.
  • the mail server 200 is connected to the mobile communication network 10, but may be connected to another network such as the Internet 20.
  • the Internet 20 may be replaced with a private data communication network such as a LAN (Local Area Network).
  • An integrated network in which the functions of the mobile communication network 10, the Internet 20, and the public switched telephone network 30 are integrated can also be considered.
  • the user of the information terminal device 300 can send an e-mail to the user of the communication device 100.
  • the electronic mail created and transmitted by the information terminal device 300 reaches the mail server 200 via the Internet 20 and the mobile communication network 10. Then, the e-mail is transferred to the communication device 100 by the mail server 200.
  • time lag between the time when the information terminal device 300 transmits the e-mail and the time when the user of the communication device 100 confirms the content.
  • the cause of the time lag is, for example, when the communication device 100 cannot recognize the position of the communication device 100 on the mobile communication network 10 side, such as when the communication device 100 is turned off or out of the communication range, and e-mail cannot be transferred. There is.
  • the communication apparatus 100 may not open the email immediately.
  • the e-mail is once opened, the user may leave it without confirming the details of the contents immediately.
  • FIG. 3 is a block diagram showing hardware of the communication device.
  • the communication device 100 includes a control unit 101, a flash memory 102, a wireless communication unit 103, an audio processing unit 104, a speaker 104a, a microphone (MIC) 104b, a display processing unit 105, a display 105a, and an input unit 106.
  • the IP phone 400, the phone 500, and the mobile phone 600 can also be realized with the same hardware configuration as that of the communication device 100. However, when communication is performed by wire, the wireless communication unit 103 is replaced with a component for wired communication.
  • the control unit 101 controls the operation of the communication device 100.
  • the control unit 101 has, for example, a CPU (Central Processing Unit) and a RAM (Random Access Memory).
  • the CPU executes a program stored in the flash memory 102.
  • the RAM temporarily stores at least part of a program executed by the CPU and data used for processing by the CPU.
  • the control unit 101 controls call processing and e-mail transmission / reception processing via the wireless communication unit 103.
  • the flash memory 102 stores a program executed by the control unit 101 and various data used for processing of the control unit 101.
  • the flash memory 102 stores e-mail received via the mobile communication network 10, address information used when sending / receiving e-mail and making calls, and the like.
  • the flash memory 102 can be replaced with other types of nonvolatile memories.
  • the wireless communication unit 103 is an interface circuit for wireless access to the mobile communication network 10.
  • the wireless communication unit 103 includes, for example, an RF (Radio Frequency) unit, a modulation unit, a demodulation unit, an encoding unit, an error correction decoding unit, and the like.
  • the wireless communication unit 103 wirelessly transmits data acquired from the control unit 101.
  • data received via the mobile communication network 10 is output to the control unit 101.
  • the audio processing unit 104 decodes the digital audio signal acquired from the control unit 101, converts it into an analog signal, outputs it to the speaker 104a, and reproduces it.
  • the audio processing unit 104 encodes an audio analog signal input to the MIC 104 b into a predetermined format and outputs the encoded signal to the control unit 101.
  • the display processing unit 105 generates a video signal based on the display data acquired from the control unit 101, and outputs and displays the video signal on the display 105a.
  • Examples of the display 105a include a liquid crystal display (LCD) and an organic EL (Electro Luminescence) display.
  • the input unit 106 has various input keys such as a numeric keypad, a cross key, and a function key. Further, the input unit 106 may include a key group such as a QWERTY array. When the input unit 106 detects that the input key is pressed by a user operation, the input unit 106 outputs a control signal indicating the pressed input key to the control unit 101.
  • FIG. 4 is a block diagram showing the hardware of the mail server.
  • the mail server 200 includes a CPU 201, a RAM 202, a hard disk device (HDD: Hard Disk Disk Drive) 203, a display processing unit 204, an input processing unit 205, a communication unit 206, and a bus 207.
  • the RAM 202, the HDD 203, the display processing unit 204, the input processing unit 205, and the communication unit 206 are connected to the CPU 201 via the bus 207.
  • the information terminal device 300 can also be realized with the same hardware configuration as the mail server 200.
  • the CPU 201 controls the operation of mail server 200.
  • the CPU 201 executes a program stored in the HDD 203 to control e-mail transmission / reception processing.
  • the RAM 202 temporarily stores at least a part of a program executed by the CPU 201 and data used for processing by the CPU 201.
  • the HDD 203 stores an OS (Operating System) program and application program executed by the CPU 201 and various data used for processing of the CPU 201. Note that the HDD 203 can be replaced with a nonvolatile memory such as a flash memory.
  • the monitor 204a is connected to the display processing unit 204.
  • the display processing unit 204 displays an image on the screen of the monitor 204a in accordance with a command from the CPU 201.
  • Input devices such as a mouse 205a and a keyboard 205b are connected to the input processing unit 205.
  • the input processing unit 205 sends a control signal from the input device to the CPU 201.
  • the mail server 200 may not include the display processing unit 204 and the monitor 204a.
  • the input processing unit 205, the mouse 205a, and the keyboard 205b may not be provided.
  • the communication unit 206 is connected to the mobile communication network 10.
  • the communication unit 206 transmits and receives data to and from other devices such as the communication device 100 via the mobile communication network 10.
  • FIG. 5 is a block diagram showing functions of the communication device.
  • the communication apparatus 100 includes a telephone number storage unit 110, a request information storage unit 120, a mail processing unit 130, an information extraction unit 140, a callback processing unit 150, a time measuring unit 160, a call processing unit 170, and a user call processing unit 180. These functions are realized in the communication device 100 when the control unit 101 executes a program stored in the flash memory 102. However, all or part of these functions may be implemented as a dedicated hardware circuit without being implemented as software.
  • the information extraction unit 140 corresponds to the information extraction unit 1a in FIG.
  • the callback processing unit 150 and the call processing unit 170 correspond to the call processing unit 1b in FIG.
  • the telephone number storage unit 110 stores address book information including a name, an e-mail address, a telephone number, and the like. By referring to the address book information, it becomes easy to send an e-mail or make a telephone contact with a person registered in the address book information. Note that the address book information can be updated as appropriate according to the reception status of the electronic mail and the call status.
  • the request information storage unit 120 stores call request information.
  • the call request information is information for requesting a callback from an e-mail recipient and may be included in the e-mail.
  • the call request information indicates the correspondence between the time zone and the call destination desired by the requester (the sender of the e-mail).
  • the call request information may be deleted from the request information storage unit 120 after the callback based on the call request information is successful.
  • the e-mail processing unit 130 executes e-mail transmission / reception processing via the mobile communication network 10. That is, the mail processing unit 130 transmits an email created by the communication device 100 by a user input operation or the like to the mail server 200. In addition, the mail processing unit 130 receives an e-mail addressed to the user of the communication device 100 from the mail server 200.
  • the mail processing unit 130 detects an electronic mail automatically transmitted by the mail server 200 and takes in an electronic mail addressed to the user of the communication device 100. It is also conceivable that the mail processing unit 130 accesses the mail server 200 periodically or based on a user's input operation, and confirms whether an e-mail addressed to the user of the communication device 100 has arrived.
  • the information extraction unit 140 acquires an e-mail addressed to the user of the communication device 100 from the mail processing unit 130. Then, the information extraction unit 140 determines whether or not call request information is included in the acquired electronic mail. When the call request information is included, the information extraction unit 140 extracts the information and stores it in the request information storage unit 120, and notifies the callback processing unit 150 that there is a call request.
  • the call destination in the call request information may be specified by a telephone number, or may be specified by another character string (for example, “company”, “home”, “mobile phone”, etc.). is there.
  • the information extraction unit 140 stores the call request information in the request information storage unit 120 as the telephone number.
  • the telephone number storage unit 110 is searched to identify the corresponding telephone number, and the telephone number is stored in the request information storage unit 120.
  • the telephone number search may be performed immediately before calling.
  • the callback processing unit 150 controls callback based on call request information. Specifically, when receiving a call request notification from the information extraction unit 140, the callback processing unit 150 acquires the call request information from the request information storage unit 120. Then, the callback processing unit 150 identifies which time zone the current time belongs to in the call request information, and identifies the call destination corresponding to the identified time zone. The current time is acquired from the timer unit 160.
  • the callback processing unit 150 can set an operation when a call request is received. For example, when an e-mail containing call request information is received or opened, it can be set to call back immediately. Conversely, it can be set to prohibit callback based on a call request. Also, it can be set to require a user input operation (for example, pressing of a confirmation button) before calling back.
  • a user input operation for example, pressing of a confirmation button
  • the callback processing unit 150 When performing a callback, the callback processing unit 150 notifies the call processing unit 170 of the telephone number of the call destination specified based on the call request information. Further, when calling back automatically without a user input operation, the user call processing unit 180 is instructed to call the communication device 100.
  • the call processing unit 170 executes call processing with other telephones (including the IP telephone 400, the telephone 500, and the mobile phone 600) via the mobile communication network 10.
  • the call processing unit 170 designates the telephone number to the mobile communication network 10 and makes a call.
  • the telephone number notified to the mobile communication network 10 is designated and a call is made.
  • the user call processing unit 180 receives the request from the callback processing unit 150 and executes the calling process of the communication device 100. For example, the user call processing unit 180 reproduces a ringing tone or displays a screen indicating that a call is being made. It is also conceivable to vibrate the communication device 100 using a vibration mechanism (not shown) provided in the communication device 100.
  • callback processing unit 150 performs control so that the callback is performed again later when the callback fails (when the user of the communication apparatus 100 refuses the callback or the other party does not respond). You can also
  • the call processing unit 170 may call back the call requester and automatically reproduce a voice message indicating that the telephone cannot be handled at present. .
  • the call processing unit 170 may immediately enter a call state when the call back party answers, or wait for the user of the communication device 100 to respond to the call of the user call processing unit 180. It may be.
  • a method of inserting a text indicating the content of the call request into the body of the e-mail can be considered.
  • a predetermined character string for example, tag
  • Another possible method is to insert text indicating the contents of the call request into the header of the e-mail.
  • a method of attaching a file including call request information to an e-mail is also conceivable.
  • the information extraction unit 140 can extract text that is considered to be call request information by pattern matching of character strings.
  • FIG. 6 is a block diagram showing functions of the mail server.
  • the mail server 200 includes a request information storage unit 210, a mail transmission monitoring unit 220, a timer unit 230, and a mail server processing unit 240. These functions are realized by the CPU 201 executing a predetermined program stored in the HDD 203. However, all or part of these functions may be implemented as dedicated hardware components without being implemented as software.
  • the mail transmission monitoring unit 220 and the mail server processing unit 240 correspond to the information extraction unit 2a and the notification mail transmission unit 2b in FIG.
  • the request information storage unit 210 stores call request information included in the email received by the mail server 200. Note that the call request information may be deleted from the request information storage unit 210 after successful transfer of the e-mail containing the call request information.
  • the mail transmission monitoring unit 220 acquires the e-mail received by the mail server 200 from the mail server processing unit 240, and determines whether the acquired e-mail includes call request information. If the call request information is included, the mail transmission monitoring unit 220 extracts the information and stores it in the request information storage unit 210.
  • the mail transmission monitoring unit 220 monitors the email transfer status of the mail server processing unit 240. Then, the mail transmission monitoring unit 220 included the call request information by the final time indicated by the call request information stored in the request information storage unit 210 (the end time of the latest time zone). Determine if email transfer was successful. At that time, the current time is acquired from the time measuring unit 230.
  • Possible causes of unsuccessful e-mail transfer include, for example, when the e-mail destination device (communication device 100 or the like) is powered off or out of communication range.
  • a relay device such as a radio base station
  • the path from the mail server 200 to the destination device may not be operating normally.
  • the e-mail transmission monitoring unit 220 creates another e-mail notifying the e-mail sender that the e-mail has not been sent. Then, the mail transmission monitoring unit 220 outputs the created electronic mail to the mail server processing unit 240.
  • the mail transmission monitoring unit 220 may create an e-mail notifying at the end time of each time zone as well as the final time indicated by the call request information.
  • the mail server processing unit 240 relays electronic mail transmitted and received via the mobile communication network 10. That is, the mail server processing unit 240 receives an electronic mail transmitted from the communication device 100 or the information terminal device 300, and forwards it to the destination device or a relay device on the route to the destination device based on the destination address. In addition, when the mail server processing unit 240 acquires an electronic mail from the mail transmission monitoring unit 220, the mail server processing unit 240 transmits the acquired electronic mail to the mobile communication network 10.
  • FIG. 7 is a flowchart showing the procedure of the callback process. This callback process is executed in the communication device 100. In the following, the process illustrated in FIG. 7 will be described in order of step number.
  • the information extraction unit 140 displays the electronic mail received by the mail processing unit 130 on the display 105a. Possible timings for display include, for example, immediately after receiving an e-mail, when the user performs an input operation after receiving the e-mail, or when the user performs an input operation for redisplaying an e-mail received in the past. .
  • Step S12 The information extraction unit 140 determines whether the e-mail displayed in step S11 includes call request information. For example, the information extraction unit 140 determines the presence / absence of call request information by performing pattern matching on a mail body, a mail header, an attached file, and the like. Note that the information extraction unit 140 may determine the presence or absence of call request information for only the part of the e-mail that is determined in advance by rules. If call request information is included, call request information is extracted, and the process proceeds to step S13. If the call request information is not included, the callback process is terminated.
  • Step S13 The callback processing unit 150 determines whether the current time is within the designated time of the call request information, that is, whether the time zone corresponding to the current time is designated by the call request information. If the current time is within the time specified in the call request information, the process proceeds to step S14. If the current time is outside the time specified in the call request information, the process proceeds to step S18.
  • Step S14 The callback processing unit 150 confirms the current setting of the communication device 100 and determines whether callback based on the call request is permitted. If the callback is permitted, the process proceeds to step S15. If it is prohibited, the process proceeds to step S18. If callback is prohibited, the callback process may be terminated without proceeding to step S18.
  • the callback processing unit 150 can determine whether or not callback is possible based on the user's input operation (for example, pressing a confirmation button). .
  • Step S15 The callback processing unit 150 identifies a call destination specified as a call destination corresponding to the current time in the call request information. Then, the callback processing unit 150 notifies the call processing unit 170 of the identified call destination telephone number.
  • Step S16 The call processing unit 170 calls the telephone number notified from the callback processing unit 150. Then, the call processing unit 170 waits until a predetermined time elapses after the callback partner answers or places a call.
  • Step S17 The call processing unit 170 determines whether the call back party has answered within a predetermined time after the call is placed. When the call back party answers, the line connection state is set to the call state, and the callback process is terminated. If the callback partner does not respond, the process proceeds to step S18.
  • the callback processing unit 150 displays on the display 105a that the callback based on the call request has failed. Further, the callback processing unit 150 performs processing according to the setting of the communication device 100. For example, it is conceivable to call back again after a predetermined time has elapsed since the failure. It is also conceivable to allow the user to specify the time to recall again. In that case, it is preferable to perform control so that the time for re-callback falls within the designated time of the call request information.
  • the communication device 100 compares the time zone specified by the call request information with the current time, and corresponds to the time zone to which the current time belongs. Specify the attached call destination. Then, the communication device 100 makes a call to the mobile communication network 10 by specifying the specified telephone number of the call destination.
  • the automatic callback may be executed only when the e-mail is opened (when it is displayed for the first time), or may be executed every time an e-mail whose callback is not successful is displayed. Further, when call request information is included in the opened e-mail, an automatic callback may be performed before displaying the contents of the e-mail. When an e-mail is received, the call request information may be extracted without waiting for the user of the communication device 100 to open the e-mail, and an automatic callback may be performed.
  • FIG. 8 is a flowchart showing the procedure of the e-mail transfer process. This e-mail transfer process is executed in the mail server 200.
  • a case where the user of the information terminal device 300 transmits an e-mail addressed to the user of the communication device 100 is considered.
  • the process illustrated in FIG. 8 will be described in order of step number.
  • the mail server processing unit 240 receives the electronic mail transmitted by the information terminal device 300. Then, the mail server processing unit 240 starts processing for transferring the received electronic mail to the communication device 100. In addition, the mail server processing unit 240 outputs a copy of the received electronic mail to the mail transmission monitoring unit 220.
  • the mail transmission monitoring unit 220 determines whether the acquired e-mail includes call request information. For example, the mail transmission monitoring unit 220 determines the presence / absence of call request information by performing pattern matching on a mail body, a mail header, an attached file, and the like. Note that the mail transmission monitoring unit 220 may determine whether or not the call request information is present only for an e-mail part determined in advance by a rule. If call request information is included, the process proceeds to step S23. If the call request information is not included, the e-mail transfer process is terminated.
  • the mail transmission monitoring unit 220 extracts the call request information and the transmission source address from the electronic mail.
  • the mail transmission monitoring unit 220 registers the call request information in the request information storage unit 210 in association with the transmission source address.
  • Step S24 The mail transmission monitoring unit 220 determines whether or not the final time (the time at the end of the latest time zone) specified in the call request information registered in Step S23 has elapsed. If the final time has elapsed, the process proceeds to step S25. If it is before the final time, the process of step S24 is repeated.
  • Step S25 The e-mail transmission monitoring unit 220 determines whether the e-mail transfer process in the e-mail server processing unit 240 started in step S21 is incomplete, that is, whether e-mail transmission has not been successful yet. If the transfer process has not been completed, the process proceeds to step S26. If the transfer process has been completed, the process proceeds to step S27.
  • Step S26 The mail transmission monitoring unit 220 creates an e-mail notifying that the e-mail that has been sent has not reached the address registered in step S23.
  • the mail server processing unit 240 transmits the electronic mail created by the mail transmission monitoring unit 220.
  • Step S27 The mail transmission monitoring unit 220 deletes the call request information registered in Step S23 from the request information storage unit 210. Thereby, the e-mail transmission process for the e-mail received in step S21 ends.
  • the mail server 200 monitors the transfer status of the electronic mail including the call request information. If the e-mail transfer is not successful by the last time specified in the call request information, the fact is notified to the e-mail sender.
  • the registered call request information may be deleted immediately and monitoring of the e-mail may be stopped. Further, the mail server 200 notifies the transmission source not only at the final time specified by the call request information but also at the end time of each time zone (time when the specified call destination is changed). You may do it.
  • FIG. 9 is a sequence diagram showing a communication flow when the e-mail transfer is successful.
  • the transmission of the electronic mail from the information terminal device 300 to the communication device 100 is successful.
  • the process illustrated in FIG. 9 will be described in order of step number.
  • Step S31 The information terminal device 300 creates an e-mail based on a user input operation. Call request information specifying the call destination desired by the user of the information terminal device 300 for each time period is inserted into the e-mail. Then, the information terminal device 300 transmits the created electronic mail to the mail server 200.
  • the call request information specifies the IP telephone 400 for the time zone 9:00 to 12:00, the telephone 500 for the time zone 13:00 to 17:00, and the time zone 17:00 to Assume that the mobile phone 600 is designated for 22:00.
  • the call request information may be created based on a user input operation when creating an e-mail, or is automatically created by obtaining schedule information from schedule management software installed in the information terminal device 300. May be.
  • Step S32 The mail server 200 transfers the email received from the information terminal device 300 to the communication device 100.
  • the communication apparatus 100 has received an e-mail by 22:00, which is the final time of the time zone indicated by the call request information.
  • Step S33a When the “current time” at the time of receiving or opening an e-mail corresponds to the time zone 9:00 to 12:00, the communication device 100 designates the telephone number of the IP telephone 400 and makes a call. . When there is a response from IP telephone 400, a call connection is established between communication device 100 and IP telephone 400, and a call state is established.
  • Step S33b The communication device 100 makes a call by designating the telephone number of the telephone 500 when the “current time” at the time of receiving or opening the electronic mail corresponds to the time zone 13:00 to 17:00.
  • a call connection is established between the communication device 100 and the telephone 500, and a call state is established.
  • Step S33c When the “current time” at the time of receiving or opening the electronic mail corresponds to the time zone 17:00 to 22:00, the communication device 100 designates the telephone number of the mobile phone 600 and makes a call. . When there is a response from the mobile phone 600, a call connection is established between the communication device 100 and the mobile phone 600, and a call state is established.
  • the sender (call requester) of the e-mail specifies the time zone in which the telephone can be handled and the telephone contact that can be answered in the call request information. Then, an electronic mail including the call request information is transmitted. The recipient of this e-mail specifies the telephone contact address corresponding to the time to call back by the call request information. As a result, a telephone that can be easily handled by the call-back partner (the sender of the e-mail) is automatically selected.
  • FIG. 10 is a sequence diagram showing a communication flow when an e-mail transfer fails.
  • transmission of an e-mail from the information terminal device 300 to the communication device 100 fails.
  • the process illustrated in FIG. 10 will be described in order of step number.
  • Step S41 The information terminal device 300 creates an e-mail in which the call request information is inserted based on the input operation of the user.
  • the call destination is specified for the time zone 9:00 to 12:00, the time zone 13:00 to 17:00, and the time zone 17:00 to 22:00. Then, the information terminal device 300 transmits the created electronic mail to the mail server 200.
  • Step S42 The mail server 200 performs a process of transferring the electronic mail received from the information terminal device 300 to the communication device 100.
  • the transmission of the e-mail is not successful by 22:00, which is the final time of the time zone indicated by the call request information.
  • the case where the communication apparatus 100 is powered off is a reason why the e-mail transmission is not successful.
  • Step S43 When the mail server 200 detects that the transfer of the e-mail has not succeeded by 22:00 which is the final time, the e-mail notifies the communication apparatus 100 that the e-mail has not arrived. create. Then, the mail server 200 transmits the created electronic mail to the information terminal device 300.
  • the sender (call requester) of the e-mail specifies the time zone in which the telephone can be handled and the telephone contact that can be answered in the call request information. Then, an electronic mail including the call request information is transmitted.
  • the mail server 200 on the transmission path of the electronic mail monitors whether the electronic mail has been transferred by the final time in the designated time zone, and notifies the sender (calling requester) if it has not been transferred. As a result, the sender of the e-mail can quickly and reliably know that the call request has failed.
  • FIG. 11 is a diagram illustrating a first screen display example of the communication apparatus.
  • a display screen 191 shown in FIG. 11 is displayed on the display 105a of the communication apparatus 100 when an e-mail is opened.
  • the header of this e-mail includes the sender's (sender) mail address, subject, and transmission date and time.
  • the body includes call request information tagged as “ ⁇ callback request>”.
  • the information extraction unit 140 of the communication apparatus 100 extracts call request information with reference to this tag, for example.
  • the time zone 9:00 to 12:00 is associated with the telephone number “050-1111-xxxx”.
  • the time zone 13:00 to 17:00 is associated with the telephone number “03-2222-xxxx”.
  • the time zone 17:00 to 22:00 is associated with the telephone number “090-3333-xxxx”.
  • the communication apparatus 100 calls back the telephone number “050-1111-xxxx”.
  • the time zone is indicated only by the time and the date is omitted. This means that the date is the same as the date and time of transmission. When specifying the time zone after the next day of the transmission date, it is possible to indicate the time zone including the date. In this call request information, the final time is 22:00. This means that the sender of the e-mail wants a callback by 22:00.
  • the time zone 12:00 to 13:00 is not described. This means that the sender of the e-mail is scheduled not to receive any calls during the time period 12:00 to 13:00.
  • the position where the call destination should be described should be blank or a predetermined character string (for example, “telephone correspondence not possible”) should be described. It may be.
  • the display screen 191 also displays call request information inserted in the mail text. However, since the callback destination is automatically selected, the call request information may be hidden. Alternatively, it may be possible to display the call request information when it is inserted in the mail body and to hide it when it is inserted into the mail header or attached file.
  • FIG. 12 is a diagram illustrating a second screen display example of the communication apparatus.
  • a display screen 192 shown in FIG. 12 is displayed on the display 105a of the communication apparatus 100 when an e-mail is opened.
  • the contents described in the electronic mail shown on the display screen 192 are basically the same as those shown on the display screen 191.
  • the time zone in the call request information is expressed not in absolute time but in relative time from the transmission date and time.
  • the telephone number “050-1111-xxxx” is associated with three hours after the transmission.
  • the telephone number “03-2222-xxxx” is associated with 4 hours to 8 hours later.
  • the telephone number “090-3333-xxxx” is associated with 8 hours to 13 hours later.
  • the information extraction unit 140 extracts the transmission date and time of the e-mail together with the call request information. Then, it is conceivable that the callback processing unit 150 converts the relative time of the call request information into the absolute time using the transmission date and time and specifies the call destination.
  • the display screen 192 since the transmission time is 9:00, the content of the call request information is substantially the same as the call request information on the display screen 191. That is, the communication apparatus 100 calls back the telephone number “050-1111-xxxx”.
  • FIG. 13 is a diagram illustrating a third screen display example of the communication apparatus.
  • a display screen 193 shown in FIG. 13 is displayed on the display 105a of the communication apparatus 100 when an e-mail is opened.
  • the contents described in the electronic mail shown on the display screen 193 are basically the same as those shown on the display screen 191.
  • the time zone 9:00 to 12:00 is associated with the telephone number “050-1111-xxxx”.
  • the time zone 13:00 to 17:00 is associated with the telephone number “03-2222-xxxx”.
  • the time zone 17:00 to 22:00 is associated with the first telephone number “03-4444-xxxx” and the second telephone number “090-3333-xxx”.
  • the communication device 100 makes a call in the specified order.
  • the call processing unit 170 first makes a call by designating a first telephone number, and makes a call by designating a second telephone number if a response is not obtained from the callee within a predetermined time. Can be considered.
  • a plurality of telephone numbers may be designated without ordering for the same time zone. In this case, for example, it is conceivable that the call processing unit 170 makes a call by selecting one telephone number and selects another telephone number if a response is not obtained from the callee within a predetermined time.
  • FIG. 14 is a diagram showing a fourth screen display example of the communication apparatus.
  • a display screen 194 shown in FIG. 14 is displayed on the display 105a of the communication apparatus 100 after the callback failure.
  • the callback processing unit 150 if the callback processing unit 150 fails to open the callback after opening the e-mail, the callback processing unit 150 can cause the user to automatically input the next callback time. If the input time is outside the time specified in the call request information, the callback processing unit 150 can also warn the user.
  • the callback processing unit 150 instructs the call processing unit 170 to make a call at the designated time, and also instructs the user call processing unit 180 of the communication device 100. Instruct the user to call.
  • the call destination instructed from the call back processing unit 150 to the call processing unit 170 is a call destination corresponding to the time to call back again. In other words, a telephone that can be easily handled by the callback partner (the sender of the e-mail) is automatically selected even at the time of re-callback.
  • the functions of the above-described devices can be realized using a general-purpose computer.
  • a program describing the processing contents to be executed by the computer is provided.
  • the above functions are realized on the computer by causing the computer to execute the program.
  • the program describing the processing contents can be recorded on a computer-readable recording medium.
  • a computer-readable recording medium a magnetic recording device, an optical disk, a magneto-optical recording medium, a semiconductor memory, and the like are conceivable.
  • the magnetic recording device include an HDD, a flexible disk (FD), and a magnetic tape (MT).
  • Optical discs include DVD (Digital Versatile Disc) and CD (Compact Disc).
  • Magneto-optical recording media include MO (Magneto Optical Disk).
  • portable recording media such as DVDs and CDs on which the program is recorded are sold. It is also possible to store the program in a server computer and transfer the program from the server computer to another computer via a network.
  • the computer that executes the program stores, for example, the program recorded on the portable recording medium or the program transferred from the server computer in its own storage device. Then, the computer reads the program from its own storage device and executes processing according to the program. The computer can also read the program directly from the portable recording medium and execute processing according to the program. In addition, each time the program is transferred from the server computer, the computer can sequentially execute processing according to the received program.

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  • Engineering & Computer Science (AREA)
  • General Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)
  • Information Transfer Between Computers (AREA)

Abstract

La présente invention porte sur le déclenchement en douceur d'un appel sur la base d'une notification par courrier électronique. Un appareil de traitement d'informations (1) possède une fonction téléphone et une fonction de réception de courrier électronique. L'appareil de traitement d'informations (1) comprend une unité d'extraction d'informations (1a) et une unité de traitement d'appel (1b). L'unité d'extraction d'informations (1a) extrait des informations de demande d'appel contenant la relation de correspondance entre des fuseaux horaires (les fuseaux horaires A, B et C) et des destinations d'appel (les téléphones 3a, 3b et 3c) d'un courrier électronique reçu (4). L'unité de traitement d'appel (1b) appelle une destination d'appel correspondant à un fuseau horaire auquel l'heure actuelle appartient dans les informations de demande d'appel.
PCT/JP2008/064602 2008-08-14 2008-08-14 Appareil de traitement d'informations, appareil de traitement de courrier électronique, procédé de commande d'appel, procédé de traitement de courrier électronique, programme de commande d'appel et programme de traitement de courrier électronique WO2010018636A1 (fr)

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PCT/JP2008/064602 WO2010018636A1 (fr) 2008-08-14 2008-08-14 Appareil de traitement d'informations, appareil de traitement de courrier électronique, procédé de commande d'appel, procédé de traitement de courrier électronique, programme de commande d'appel et programme de traitement de courrier électronique

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PCT/JP2008/064602 WO2010018636A1 (fr) 2008-08-14 2008-08-14 Appareil de traitement d'informations, appareil de traitement de courrier électronique, procédé de commande d'appel, procédé de traitement de courrier électronique, programme de commande d'appel et programme de traitement de courrier électronique

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Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2014174709A1 (fr) * 2013-04-26 2014-10-30 株式会社Ｋｐｉソリューションズ Programme, terminal de traitement d'informations et procédé de traitement d'informations

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Publication number Priority date Publication date Assignee Title
JPS6380659A (ja) * 1986-09-24 1988-04-11 Nec Corp 指定時刻再ダイヤル方式
JPH0888682A (ja) * 1994-09-14 1996-04-02 Victor Co Of Japan Ltd 携帯電話機の不在通知方式
JPH1056476A (ja) * 1996-08-09 1998-02-24 Chubu Nippon Denki Software Kk 電子メールシステム
JP2002157537A (ja) * 2000-11-22 2002-05-31 Hitachi Ltd 代金決済方法およびシステム
JP2007096591A (ja) * 2005-09-28 2007-04-12 Saxa Inc 電話装置

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPS6380659A (ja) * 1986-09-24 1988-04-11 Nec Corp 指定時刻再ダイヤル方式
JPH0888682A (ja) * 1994-09-14 1996-04-02 Victor Co Of Japan Ltd 携帯電話機の不在通知方式
JPH1056476A (ja) * 1996-08-09 1998-02-24 Chubu Nippon Denki Software Kk 電子メールシステム
JP2002157537A (ja) * 2000-11-22 2002-05-31 Hitachi Ltd 代金決済方法およびシステム
JP2007096591A (ja) * 2005-09-28 2007-04-12 Saxa Inc 電話装置

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2014174709A1 (fr) * 2013-04-26 2014-10-30 株式会社Ｋｐｉソリューションズ Programme, terminal de traitement d'informations et procédé de traitement d'informations

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