WO2004082256A1 - 緊急通報方法、緊急通報システム、緊急通報装置およびセンター - Google Patents
緊急通報方法、緊急通報システム、緊急通報装置およびセンター Download PDFInfo
- Publication number
- WO2004082256A1 WO2004082256A1 PCT/JP2004/003129 JP2004003129W WO2004082256A1 WO 2004082256 A1 WO2004082256 A1 WO 2004082256A1 JP 2004003129 W JP2004003129 W JP 2004003129W WO 2004082256 A1 WO2004082256 A1 WO 2004082256A1
- Authority
- WO
- WIPO (PCT)
- Prior art keywords
- center
- vehicle
- information
- current location
- reception information
- Prior art date
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Classifications
-
- G—PHYSICS
- G08—SIGNALLING
- G08B—SIGNALLING OR CALLING SYSTEMS; ORDER TELEGRAPHS; ALARM SYSTEMS
- G08B25/00—Alarm systems in which the location of the alarm condition is signalled to a central station, e.g. fire or police telegraphic systems
- G08B25/01—Alarm systems in which the location of the alarm condition is signalled to a central station, e.g. fire or police telegraphic systems characterised by the transmission medium
- G08B25/016—Personal emergency signalling and security systems
Definitions
- the present invention relates to an emergency notification method and an emergency notification method for making an emergency notification of a generated abnormality from a vehicle to a center.
- the vehicle position information and the personal IP code are automatically transmitted.
- the occupant may use a mobile phone or the like to directly explain the situation to the center operator.
- the center operator may not be able to respond appropriately when requesting the dispatch of an ambulance, for example, because the current location of the vehicle is unknown.
- the current location of the vehicle can be automatically confirmed at the center, there may be cases where the occupant who is talking and the current location of the confirmed vehicle do not have a correspondence. Disclosure of the invention
- the present invention has been made in order to address the above-described problems, and an object of the present invention is to make it possible to easily associate an emergency call made by an occupant's call with the current location of a vehicle to confirm an emergency call.
- An object of the present invention is to provide a notification method and a device therefor.
- an emergency notification method and / or the like wherein a terminal device mounted on a vehicle and a center can communicate with each other, and the terminal device notifies the center of an abnormality that has occurred to a vehicle or an occupant of the vehicle. An attempt is made to improve the device.
- the feature of the present invention is as follows.
- the terminal device detects a predetermined operation of an occupant of the vehicle, establishes a communication line with the center, and enables communication between the occupant of the vehicle and an operator of the center through the established communication line,
- the current location information indicating the current location of the vehicle is transmitted to the center.
- the center receives the transmitted current location information, receives the received current location information, issues reception information for each of the received current location information, and issues the received reception information and the received current location information. Are displayed in association with each other, and the issued reception information is transmitted to the terminal device.
- the terminal device receives the received reception information and displays the received reception information.
- the terminal device detects a predetermined operation of the occupant of the vehicle, and transmits current location information indicating the current location of the vehicle to the center. Then, a communication line between the center and the center may be established, and the communication between the occupant of the vehicle and the operator of the center may be enabled by the established communication line.
- the terminal device when the terminal device detects a predetermined operation by the occupant, the terminal device can establish a communication line with the center and enable a call between the occupant and the center operator. For this reason, the occupants can easily report to the center when abnormalities occur in the vehicle rain or when the occupants suddenly become ill, and the center operator can be notified of the abnormalities by calling. Can be explained.
- the terminal device when the terminal device detects a predetermined operation by the occupant, the terminal device can transmit the current location information indicating the current location of the vehicle to the center.
- the center receives the current location information from the terminal device, the center issues reception information and can display the issued reception information and the current location information in association with each other. The center can transmit the issued reception information to the terminal device. Then, the terminal device can display the received reception information.
- the crew communicates the displayed reception information to the center operator.
- the center operator confirms the reception information and the location information displayed in association with each other on the center based on the reception information transmitted from the occupants, so that the occupant who is currently talking and the current location of the vehicle can be determined.
- the correspondence can be made extremely easily. Therefore, the center operator can quickly and appropriately respond to the abnormality that has occurred in the vehicle or the occupants.
- FIG. 1 is a schematic block diagram showing the entire emergency call system according to the embodiment of the present invention.
- FIG. 2 is a schematic block diagram showing an outline of the in-vehicle information terminal device of FIG.
- FIG. 3 is a schematic block diagram schematically showing the center of FIG. .
- FIG. 4 is a flowchart of an emergency call program executed in the vehicle information terminal device and the center in FIG.
- FIG. 5 is a diagram for explaining a state in which the reception information and the current location of the vehicle are displayed in association with each other on the display device of the center in FIG.
- FIG. 6 is a diagram for explaining a state in which the reception information is displayed on the display device of the in-vehicle information terminal device in FIG. BEST MODE FOR CARRYING OUT THE INVENTION
- FIG. 1 is a schematic block diagram schematically showing an emergency notification system for notifying a center of an abnormality occurring in a vehicle according to the present embodiment.
- This emergency notification system includes an in-vehicle information terminal device 1Q mounted on a vehicle, and a center 20 capable of wireless communication with the in-vehicle information terminal device 10.
- the center 20 is connected to a relay station 40, a fire station 50, and a police station 60 capable of wireless communication with the in-vehicle information terminal device 10 via a network 30 (for example, a telephone line). . .
- the in-vehicle information terminal device 10 includes a microcomputer 11 as shown in FIG. 2, and the microcomputer 11 includes a GPS (Global Positioning System) receiver 12, a gyroscope 13, and a vehicle speed sensor 1. 4 connected I have.
- the microcomputer 11 mainly includes a CPU, a ROM, a RAM, a timer, and the like.
- the microcomputer 11 executes various programs including the program of the on-board information terminal shown in FIG. The operation of 0 is totally controlled.
- the microcomputer 11 executes a later-described communication line establishment process, a process of transmitting current location information of the vehicle, a process of displaying reception information, and the like.
- the GPS receiver 12, the gyroscope 13 and the vehicle speed sensor 14 are used to detect the position of the vehicle.
- the GPS receiver 12 receives radio waves for detecting the current position of the vehicle from the satellite, and detects and outputs the current position of the vehicle as coordinate data.
- the gyroscope 13 detects and outputs the turning speed of the vehicle for detecting the heading of the vehicle.
- the vehicle speed sensor 14 detects and outputs the traveling speed of the vehicle. Then, the detection values output from the GPS receiver 12, the gyroscope 13 and the vehicle speed sensor 14 are supplied to the microcomputer 11 at predetermined short intervals, so that the The computer 11 can detect the current location of the vehicle.
- a communication device 15, an external memory 16 and a display device 17 are connected to the microcomputer 11.
- the communication device 15 enables wireless communication with the center 20 and the relay station 40.
- An antenna 15a for wireless communication is connected to the communication device 15.
- the external memory 16 is composed of a writable nonvolatile memory such as a hard disk and a nonvolatile RAM, and stores the program executed by the microcomputer 11, a telephone number including the center 20, and the like.
- the display device 17 includes a liquid crystal display (not shown) or the like, and displays reception information transmitted from a center 20 described later.
- the microcomputer 11 is also connected to a hands-free phone 18 and an emergency call switch 19.
- the hands-free phone 18 is a phone that enables external calls without requiring a dial operation by the driver. That is, when the driver operates, for example, a switch operation, a voice operation, or an emergency call switch 19 provided on the steering wheel, the hands-free phone 18 is stored in the external memory 16 in advance. Automatically dial a given phone number. This allows the driver to talk outside without dialing himself You.
- the call by the handsfree phone 18 is realized by establishing a communication line by wireless communication between the communication device 15 and the relay station 40 via the microphone computer 11. .
- the emergency call switch 19 is a switch that is pressed down by the driver or the fellow passenger when an abnormality occurs in the vehicle or when an occupant suddenly becomes ill.
- the emergency call switch 19 supplies the microcomputer 11 with an emergency signal indicating that the vehicle is in an emergency state. It has become.
- the center 20 includes a control device 21, a storage device 22, a communication device 23, a display device 24, and an external communication interface 25 (hereinafter, referred to as a communication device), which are communicably connected to each other.
- External communication IZF 25 The control device 21 has a CPU, a ROM, a RAM, a timer, and the like as main components, and executes various programs including a program on one side of the center in FIG. 4 to execute the storage device 22, the communication device 23, and the like.
- the operation of the display device 24 is totally controlled. Then, as described later, based on the response request information received from the onboard information terminal device 10? : Executes processing such as issuance of reception information and transmission of reception information.
- the storage device 22 includes a recording medium such as a hard disk, a CD-ROM, and a DVD-ROM, and a drive device for the recording medium.
- a recording medium such as a hard disk, a CD-ROM, and a DVD-ROM
- Various programs including the above-described program executed by the control device 21 are included. And various data.
- a road database 22a is constructed in the hard disk of the storage device 22 for storing a detailed road map of the whole country in a searchable manner.
- the road database 22a is updated at a predetermined frequency and stores the latest and detailed road data.
- the communication device 23 enables wireless communication with the in-vehicle information terminal device 10.
- An antenna 23 a for wireless communication is connected to the communication device 23.
- the communication between the vehicle information terminal device 10 and the center 20 is performed wirelessly using the antennas 15a and 23a, but is performed in a normal manner. Does not have. Therefore, in the following description, in the case of simply receiving and transmitting, it is assumed that an appropriate communication method is adopted for these.
- the display device 24 includes a liquid crystal display (not shown) or the like, and displays the current location of the vehicle and the reception information in association with each other, as described later.
- External communication IZF 25 is connected to network 30 and establishes communication lines with relay station 40, fire station 50 and police station 60.
- the telephone 26 used by the operator of the center 20 is connected to the external communication I / F 25. Then, the operator at the center 20 can use the telephone 26 to talk to the driver or passenger via the hands-free phone 18 or to provide necessary information to the fire station 50 or the inspection station 60. Can be communicated.
- the microcomputer 11 of the on-board information terminal device 10 starts executing the emergency call program shown in FIG.
- the emergency call program is started in step S10, and the microcomputer 11 determines in step S11 whether the emergency call switch 19 has been pressed by a vehicle occupant. .
- the microcomputer 11 obtains the emergency signal supplied from the emergency call switch 19 to determine whether or not the occupant has pressed the emergency call switch 19. Accordingly, the microcomputer 11 determines “No” if the emergency notification switch 19 is not pressed by the occupant, that is, if the emergency signal is not acquired. Until the emergency notification switch 19 is pressed down by the occupant and an emergency signal is acquired, “N Q” is determined and step S 11 is repeatedly executed.
- step S12 the microcomputer 11 establishes a communication line between the handsfree phone 18 and the telephone 26 of the center 20. More specifically, the microcomputer 11 instructs the hands-free phone 18 to dial the telephone number of the telephone 26 of the center 20.
- the hands-free phone 18 obtains the telephone number of the telephone 26 previously stored in the external memory 16 according to the instruction, and dials the obtained telephone number.
- the handsfree phone 18 dials the telephone number of the telephone 26
- the signal output by the dial is relayed via the microcomputer 11 and the communication device 15
- the radio signal is transmitted to the station 40.
- the relay station 40 transmits the received signal to the telephone set 26 of the center 120 via the network 30 by executing a predetermined connection process.
- the telephone 26 is called, and the operator of the center 20 picks up the telephone 26, thereby establishing a communication line between the hands-free telephone 18 and the telephone 26.
- the communication line between the hands-free phone 18 and the telephone 26 is established, the occupant of the vehicle and the operator of the center 20 can talk with each other. The contents can be conveyed to the operator.
- step S13 the microcomputer 11 detects the current location of the vehicle. That is, the microcomputer 11 obtains the respective detection values output from the GPS receiver 12, the gyroscope 13 and the vehicle speed sensor 14, and detects the current position of the vehicle. Then, the microcomputer 11 temporarily stores the detected current position of the vehicle as current position information including coordinate data in a RAM (not shown), and proceeds to step S14. If the vehicle is equipped with a navigation device and the current position of the vehicle is constantly detected, the current position information indicating the current position is obtained from the navigation device and temporarily stored in the RAM.
- step S14 the microcomputer 11 transmits the current location information to the center 20. More specifically, the microcomputer 11 supplies the communication device 15 with the current location information temporarily stored in the RAM in step S13. Then, the microcomputer 11 instructs the communication device 15 to transmit the supplied current location information to the center 20. The communication device 15 transmits the supplied current location information to the center 20 according to the instruction.
- control device 21 receives the current location information transmitted from the vehicle information terminal device 10 by the transmission process of the step S 14 in step C 10. Then, the control device 21 sends the received current location information to a RAM (not shown). _
- step C11 the control device 21 issues acceptance information for the current location information received in step C10. More specifically, each time the control device 21 receives the current location information from the vehicle information terminal device 10, the control device 21 assigns a number, for example, in the order in which the current location information is received. Then, control device 21 issues the assigned number as reception information. As described above, when the control device 21 issues the reception information, the control device 21 stores the current location information and the reception information in a predetermined storage location of the storage device 22 in association with each other, and proceeds to step C12.
- step C12 the control device 21 transmits the reception number represented by the reception information stored in the storage device 22 and the current position of the vehicle represented by the current position information in step C11. Display in association with This will be described with reference to FIG. First, the control device 21 acquires the reception information and the current location information stored in a predetermined storage position of the storage device 22 in association with each other. Then, the control device 21 supplies the acquired reception information and the current location information to the display device 24, and instructs to display the supplied information.
- the display device 24 acquires the reception information and the current location information supplied from the control device 21. Further, the display device 24 searches the road database 22a of the storage device 22 to obtain a road map around the current position of the vehicle represented by the obtained current position information. Then, according to the instruction from the controller 21, as shown in FIG. 5, the reception number indicated by the reception information and the current position of the vehicle indicated by the current position information are associated with each other on the acquired road map, and the liquid crystal is displayed. Display on the display. At this time, the display device 24 also displays the acquired position of the road map (for example, address etc.) on the liquid crystal display.
- the display device 24 also displays the acquired position of the road map (for example, address etc.) on the liquid crystal display.
- the control device 21 transmits the reception information issued in step C11 to the in-vehicle information terminal device 10. That is, the control device 21 acquires the reception information stored in the predetermined storage location of the storage device 22. Then, the obtained reception information is supplied to the communication device 23 and the in-vehicle information terminal device 10 is instructed to transmit it. The communication device 23 obtains the supplied reception information and, in accordance with the instruction, transmits the obtained reception information to the in-vehicle information terminal device 10. Send to.
- the microcomputer 11 receives the reception information transmitted from the center 20 by the transmission process in step C13 in step S15 at step S15, and proceeds to step S16.
- step S16 as shown in FIG. 6, the microphone computer 11 displays the reception number represented by the reception information received in step S15 on the liquid crystal display of the display device 17. indicate.
- the passenger uses the hands-free phone 18 to inform the operator of the center 20 of the reception number displayed on the liquid crystal display of the display device 17, that is, "1 2 3 4" shown in FIG.
- the operator of the center 2Q uses the display device 24 displayed as shown in FIG. 5 to confirm the current location of the vehicle associated with the reception number “1 2 3 4” given by the occupant.
- the operator of the center 20 can confirm the current location of the vehicle on which the occupant who is currently talking on the telephone 26 is used. Then, the operator responds to the content of the abnormality reported by the crew, for example, by requesting an ambulance to the fire department 50 or a police car to the police station 60, and Corresponding to
- step S16 After the display processing in step S16, the process proceeds to step S17, where the microcomputer 11 cuts off the communication line between the hands-free phone 18 and the telephone 26. Then, when the telephone line is cut off, the microcomputer 11 ends the execution of the program in step S18.
- the in-vehicle information terminal device 10 when the emergency notification switch 19 is pressed down, the in-vehicle information terminal device 10 operates as follows. Can automatically dial the telephone 26 of the center 20 to establish a telephone line. In addition, the in-vehicle information terminal device 10 can transmit the current location information indicating the current location of the vehicle when the occupant presses down the emergency call switch 19.
- the center 20 When the center 20 receives the current location information from the vehicle-mounted information terminal device 10, Reception information can be issued. Then, the center 20 can display the issued reception information and the current location information on the display device 24 in association with each other. In addition, the center 20 can transmit the issued reception information to the vehicle information terminal device 10. Then, the vehicle information terminal device 10 can display the received reception information on the display device 17.
- the occupant can easily report to the center 20 when an abnormality occurs in the vehicle or when the occupant suddenly becomes ill, and can also communicate with the operator of the center 20 to identify the abnormality Can be explained.
- the occupant can transmit the reception information displayed on the display device 17 to the operator using the handsfree phone 18.
- the operator checks the display screen of the display device 24 based on the reception information transmitted from the occupant, thereby making it extremely easy to associate the occupant who is currently talking with the current location of the vehicle on which the occupant is riding. be able to. Therefore, the operator can respond quickly and appropriately to the abnormality that has occurred.
- the emergency notification switch 19 when the emergency notification switch 19 is pressed down by the occupant of the vehicle, a telephone line between the hands-free phone 18 and the telephone 26 is established, and thereafter, the current location information is transmitted to the center. 20 was implemented. However, when the emergency call switch 19 is pressed down by the occupant of the vehicle, the current location information is transmitted to the center 20 and the communication line between the handsfree phone 18 and the telephone 26 is established. It is also possible to carry out.
- the operator of the center 20 can extremely easily associate the occupant who is currently talking and the current location of the vehicle on which the occupant is riding. Therefore, the operator can quickly and appropriately respond to the abnormality that has occurred.
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- Computer Security & Cryptography (AREA)
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- Physics & Mathematics (AREA)
- General Physics & Mathematics (AREA)
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Abstract
Description
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Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
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JP2003069534A JP2004282300A (ja) | 2003-03-14 | 2003-03-14 | 緊急通報方法、緊急通報システム、緊急通報装置およびセンター |
JP2003-69534 | 2003-03-14 |
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WO2004082256A1 true WO2004082256A1 (ja) | 2004-09-23 |
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PCT/JP2004/003129 WO2004082256A1 (ja) | 2003-03-14 | 2004-03-10 | 緊急通報方法、緊急通報システム、緊急通報装置およびセンター |
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JP (1) | JP2004282300A (ja) |
CN (1) | CN1762147A (ja) |
WO (1) | WO2004082256A1 (ja) |
Families Citing this family (4)
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US8989699B2 (en) * | 2010-07-27 | 2015-03-24 | Ford Global Technologies, Llc | Methods and apparatus for selective emergency alert notification and response |
JP6265076B2 (ja) * | 2014-07-23 | 2018-01-24 | トヨタ自動車株式会社 | 車両用緊急通報装置 |
GB2559139B (en) * | 2017-01-26 | 2020-07-29 | Jaguar Land Rover Ltd | Apparatus and method for incident response |
CN111355711B (zh) * | 2020-02-19 | 2022-04-29 | 深圳小马易行科技有限公司 | 自动驾驶车辆的交互方法及装置、存储介质、处理器 |
Citations (4)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
JPH11191192A (ja) * | 1997-12-26 | 1999-07-13 | Toyota Motor Corp | 通報情報確認装置、車両用通報情報確認装置、通報情報確認方法、及び通報情報確認プログラムを記録した記録媒体 |
JP2002117472A (ja) * | 2000-08-04 | 2002-04-19 | Matsushita Electric Ind Co Ltd | 緊急通報システム端末機器および緊急通報システム |
JP2002123652A (ja) * | 2000-10-13 | 2002-04-26 | Japan Convention Service Inc | 学会プログラム編成方法及びそのシステム |
JP2002133117A (ja) * | 2000-10-19 | 2002-05-10 | Hirofumi Kawahara | 自動車保険システム、自動車保険センターおよび自動車 |
-
2003
- 2003-03-14 JP JP2003069534A patent/JP2004282300A/ja active Pending
-
2004
- 2004-03-10 WO PCT/JP2004/003129 patent/WO2004082256A1/ja active Application Filing
- 2004-03-10 CN CN 200480006852 patent/CN1762147A/zh active Pending
Patent Citations (4)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
JPH11191192A (ja) * | 1997-12-26 | 1999-07-13 | Toyota Motor Corp | 通報情報確認装置、車両用通報情報確認装置、通報情報確認方法、及び通報情報確認プログラムを記録した記録媒体 |
JP2002117472A (ja) * | 2000-08-04 | 2002-04-19 | Matsushita Electric Ind Co Ltd | 緊急通報システム端末機器および緊急通報システム |
JP2002123652A (ja) * | 2000-10-13 | 2002-04-26 | Japan Convention Service Inc | 学会プログラム編成方法及びそのシステム |
JP2002133117A (ja) * | 2000-10-19 | 2002-05-10 | Hirofumi Kawahara | 自動車保険システム、自動車保険センターおよび自動車 |
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JP2004282300A (ja) | 2004-10-07 |
CN1762147A (zh) | 2006-04-19 |
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