WO2003091960A1 - Systeme de service de commande dans un restaurant ou analogue - Google Patents

Systeme de service de commande dans un restaurant ou analogue Download PDF

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Publication number
WO2003091960A1
WO2003091960A1 PCT/JP2003/005187 JP0305187W WO03091960A1 WO 2003091960 A1 WO2003091960 A1 WO 2003091960A1 JP 0305187 W JP0305187 W JP 0305187W WO 03091960 A1 WO03091960 A1 WO 03091960A1
Authority
WO
WIPO (PCT)
Prior art keywords
game
user
display
order
displayed
Prior art date
Application number
PCT/JP2003/005187
Other languages
English (en)
Japanese (ja)
Inventor
Toshinori Eguchi
Toshihiko Harada
Original Assignee
Aska T3 Corporation
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Aska T3 Corporation filed Critical Aska T3 Corporation
Priority to AU2003235104A priority Critical patent/AU2003235104A1/en
Publication of WO2003091960A1 publication Critical patent/WO2003091960A1/fr

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/02—Reservations, e.g. for tickets, services or events
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F7/00—Mechanisms actuated by objects other than coins to free or to actuate vending, hiring, coin or paper currency dispensing or refunding apparatus
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07G—REGISTERING THE RECEIPT OF CASH, VALUABLES, OR TOKENS
    • G07G1/00—Cash registers
    • G07G1/0036—Checkout procedures
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07G—REGISTERING THE RECEIPT OF CASH, VALUABLES, OR TOKENS
    • G07G1/00—Cash registers
    • G07G1/12—Cash registers electronically operated
    • G07G1/14—Systems including one or more distant stations co-operating with a central processing unit
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07G—REGISTERING THE RECEIPT OF CASH, VALUABLES, OR TOKENS
    • G07G5/00—Receipt-giving machines

Definitions

  • a user in a restaurant or a restaurant, can select a dinner screen on a table on which he or she is seated, on which a cooking menu is displayed, or display the menu on a print menu.
  • symbols such as bar codes and numbers attached to the image of the dish
  • the touch screen can be used to play games or quizzes for the purpose of sales promotion, etc. Service system.
  • the above method is a reasonable system in that the contents of the user's order are simultaneously supplied to the cooking place and the cash register, but the user simply waits until the ordered items are served at the seated table. Wait There is no difference from the conventional hand-written slip-type order system in that it is only available, and there is no improvement in the fact that it is hand-held.
  • the above method is also a reasonable system for restaurants, but in terms of employees going to the table and listening to customer orders, it is no different from the conventional handwritten slip type order system, and the labor cost is lower. Problems related to store management such as reductions have not been improved at all.
  • the inventors of the present invention arrive at a table in which a user in a restaurant or the like arrives at a vacant table, and displays on the screen a plurality of dishes and the like that the user wants to eat and drink. Evening touch Touch the screen to enter your own, or have the barcode reader read barcodes and numbers attached to food images in the print menu, or operate the keyboard
  • the system is configured so that the user can place an order by inputting the information and inputting the food or the like until the ordered food is served to himself or after the meal. Waiting time for selecting and paying for paid content, or ordering service in a restaurant or the like that allows you to spend a meaningful time after meals
  • the system is proposed as Japanese Patent Application No. 2001-17189742.
  • a touch screen type order input means is provided in a user table such as a restaurant, and an order input executed by a user is input from the input means via an order server computer. Or, without any intervention, input the order contents, charges, table numbers and other order data to the management computer at least to the user.
  • the input means includes: (Mouth) Display seasonal product menu, (C) Free or paid content service using networks such as the Internet, or set up within a server computer The displayed content service is displayed, and the user selects one of the displays by clicking on the display screen.
  • the bar code attached to the dish image of the print menu or a symbol such as a number can be read by the bar code reader together with the input means by touch operation on the evening touch screen.
  • the system can be configured so that input can also be performed by operating the keyboard, so that those who cannot operate the evening touch screen or are unfamiliar with it. Also, it is possible to place an order with the same content as the evening switch input on the screen.
  • the above-mentioned evening touch screen is used when a user orders a dish or the like from a sunset screen of a terminal installed on his table until the dish is served. It can be appreciated that users can enjoy the contents such as videos and games that are supplied via the Internet, etc. using the Internet.
  • the present invention can further enhance the customer attraction by using this ordering system while maintaining the convenience in the above-mentioned ordering system. Specifically, the PR and sales increase of the store, or Great for sales promotion It is an object of the present invention to provide an ordering service system using a touch screen with a function that is considered to greatly contribute.
  • the configuration of the ordering service system of the present invention which has been made to solve the above-described problems, includes a menu displayed in a user table such as a restaurant and a display menu selected by a user.
  • a touch screen type order input means is provided for ordering by touching the button.
  • the order input to be executed by the user is input to the order server computer from this input means, and the order contents and charges are input.
  • the display menu or order data displayed on the evening screen Is displayed on the server computer as a game element in advance in the form of play, or in the form of a prize or a quiz. Have set up, the game display the user one is displayed on the data Tutsi screen evening Ri by the and this to Tutsi operation, the game is characterized in that you can run on the screen.
  • Fig. 1 is a block diagram for explaining an example of the ordering service system of the present invention.
  • Figs. 2 and 3 show a part of the display screen in the first example of the game applied to the ordering service system of the present invention.
  • the front views illustrated in FIGS. 4 and 5 show one example of the display screen in the second example of the game.
  • 6 and 7 are also front views illustrating a part of a display screen in a third example of a game
  • FIG. 8 is a diagram showing a game service in the ordering service system of the present invention. It is a block diagram for explaining an example.
  • reference numeral 1 denotes a seating table in a restaurant or the like, and usually a plurality of tables 1 are arranged in an appropriate layout according to the size of the room.
  • 2 is a display formed by a CRT (force source ray tube), a liquid crystal panel, or the like, and has a built-in terminal console for a user and formed as an example of an order input means.
  • a sunset panel is arranged on the surface of the screen 2 a, and at least one unit is arranged on each table 1.
  • the display unit 2 of the above-mentioned one user terminal displays details of the contents of the set item when a person touches the corresponding portion of each item in the plurality of index displays displayed on the screen 2a with a finger.
  • a menu such as food or beverage
  • “details”, “order”, and “sequence” attached to the food menu selected by the user are displayed.
  • Select the display of the selection button such as "cut” and set. For example, when “Details” is selected, a scene where the content of the dish is being cooked is displayed as a moving image, or displayed as a still image of a cooked item.
  • the user selects items such as food and beverages that he or she wants to eat and drink. If you touch the “Order” button and then press the “OK” button, the menu will be deemed to have been ordered, and the order will be described later. Is processed.
  • Reference numeral 3 includes a recording device such as a hard disk or the like in which data of the display contents of the display unit 2 (index display items and data such as moving images or still images corresponding to the respective items) are stored.
  • the user receives the confirmed order information (order data, etc.) by operating the touch screen by the user, and transmits the data via the hub / router, such as a cash register 4 or a kitchen (not shown).
  • a server computer that transfers the data to the printer 17 via the terminal computer 6 of the pantry and the printer computer 7 of the cash register 4 .
  • the management computer is It is arranged as a dual purpose.
  • the management computer of the system of the present invention and the server computer 3 may be separately configured and arranged.
  • the contents of the order are printed on the printer 7 of the kitchen or pantry.
  • the server-computer 3 collects the determined order information (data such as date, dish name, table number, quantity, price, etc.) of the user in the specific table 1 as described above, and prepares the kitchen and the like.
  • the user in Table 1 can also receive an order receipt for confirming the contents of the confirmed order information (such as fee and date). Is printed out at a printer (not shown) provided in the display unit 2 and presented to the user. The presentation of the order receipt is optional. Also, confirm The order information thus obtained is also supplied from the server computer 3 to the checkout machine 5 of the cash register 4 from the server computer 3 as check data as described above.
  • the confirmed order information sent to the terminal computer 6 of the kitchen or pantry includes information such as the seat number and table number of the order, the name of the ordered dish, and the quantity. .
  • the order information for each user is supplied to the terminal computer 6 at the server computer 3 as required data for a kitchen or a pantry, for example, for each type of dish, and is arranged there. It will be printed out by the printing party 7 that has been done.
  • the terminal computer 6 and the printer 7 in the kitchen and the pantry form an existing order entry system connected to the server-computer 3 and the checkout machine 5 of the cash register 4 described above.
  • the server computer 3 is connected to a management terminal computer 8 and a printer 9 via a LAN.
  • a digital camera printer 11 with a hall terminal computer 10 and a server computer 11a is connected to the server computer 3 via LAN.
  • each user can enjoy a game using a display such as a menu displayed on the screen 2 a of the display unit 2 on the display unit 2. This is the system that was used.
  • a display such as a menu displayed on the screen 2 a of the display unit 2 on the display unit 2.
  • Fig. 2 shows a part of the menu display md of dishes and drinks of the restaurant displayed on the screen 2a of the display unit 2 equipped with the evening touch panel, which is an order terminal of the present invention system. It is a figure shown notionally for convenience of explanation.
  • the server computer 3 sets a product (menu) selected in advance by the store from menus such as dishes and beverages of this restaurant as a “hit” product.
  • a product selected in advance by the store from menus such as dishes and beverages of this restaurant as a “hit” product.
  • the “hit” items are set in advance at the server computer 3 so that at least one item from among all menu items, such as the restaurant's dishes and drinks, can be hit. Therefore, the user who came to the restaurant for eating and drinking does not know in advance what the “good” product is, but the product selected when ordering his favorite dishes or beverages is If it matches with the “hit” product set in advance on the computer 3, it will be indicated for the first time by the “hit” display G displayed on this screen 2 a that it is a hit product. You will know.
  • the store sets “Recommended” as the “appropriate” product in the server computer 3. It is assumed that “Drink A” and “Recommended B” in the menu display md shown in the figure are not set as corresponding products. Therefore, even if a user visits the store and places an order such as "Drink A” that is not set to "hit”, it does not become "hit” and is processed as a normal order. It is.
  • the order data is The computer 3 determines that there is a hit, and a display G indicating "hit” is displayed on the screen 2a.
  • the user selects the "recommended (:)” menu and places an order.
  • the store can enjoy services provided by the store, such as free and discount services, from the store.
  • FIG. 3 shows that the menu “Recommended C” is displayed by the user on the menu display md of the dishes and drinks of the restaurant displayed on the screen 2 a having the touch panel of the display unit 2.
  • FIG. 3 shows the example of "hit” display G displayed when it selects.
  • a signal to that effect is also sent to the terminal billing system such as the cash register 4 at the same time.
  • “Act” processing is performed, such as free or discounted orders for "Recommended (:)".
  • the “hit” product in order to prevent the same “hit” product from hitting the same user a plurality of times, for example, when the “hit” product is displayed once, the “hit” product is displayed. '' Or change the product to another product, or set the ⁇ hit '' for the same user to be limited to one time before the payment is completed.
  • the settings for “hit” can be changed by the store, such as changing the “hit” product depending on the band, or setting the “hit” product to appear only during a specific time zone. Thus, it can be set and changed arbitrarily.
  • users who come to the store can select and order menus such as restaurant dishes and beverages while enjoying the game-like experience, which is an effect not available with the conventional ordering service system. It will be a great motivation for the next visit.
  • FIG. 4 shows a menu md of menus such as dishes and beverages of this restaurant customized for game content displayed on the screen 2a provided with the evening touch panel of the display unit 2 in the ordering service system of the present invention. It is the schematic which shows a part.
  • operation displays gdl, gd2, and gd3 functioning as function switches for playing a game are displayed at the bottom of the screen.
  • a product (menu) selected by the shop from menus such as restaurant dishes and drinks is customized as a game prize, and the user terminal is customized.
  • the “prize” prize shown in 2 can be obtained.
  • the product selected as the “prize” prize of this game is such that if the game is paid, the “prize” prize will be higher than the price of this paid game.
  • the screen 2a displayed on the display unit 2 of the user will be described.
  • the screen 2a in Fig. 4 includes a menu display md for cooking and beverages of this restaurant, which is customized as a game prize, and a display for firing the game arrow gd3.
  • gd2 and the display gdl that controls the direction of the arrow are displayed.
  • the user playing the game operates the display gd1 and gd2 for operation from the screen 2a equipped with the touch panel and operates the touch switch to aim at the desired product (menu) display md and fires the arrow display gd3. It is a mechanism to do.
  • a program for controlling the strength at which the arrow display gd3 flies by, for example, timing of firing the arrow display gd3 is set in the server computer 3 in advance. Therefore, even if the arrow gd 3 hits the product (menu) selected by the user, it does not always mean “hit”. That is, if the arrow gd 3 hits one of the menu displays md, the product (menu) does not necessarily correspond to “hit”. For example, the arrow is set in the computer 3 in advance. It is possible to change the “hit” rate by the probability (for example, one hit per hit number that can be set arbitrarily, such as 3 to 7 hits of the arrow display gd3).
  • Figure 4 shows that the arrow gd 3 of the arrow fired by the user corresponds to the “recommended A” aimed at, and the “hit” section in which the firing timing and strength of the arrow are set.
  • This is a display example of a screen 2a showing that “recommended A” aimed at by this user corresponds to “hit” when the condition is satisfied.
  • the game format is not limited as long as it is a game that can be displayed as a digital image on the screen 2a of the display unit 2, such as a scratch game, a bingo game, and a Janken game.
  • the “prize” in the game is a dish or a beverage displayed in a restaurant menu, but the prize is not limited thereto.
  • discount coupons and coupons that can be used in this restaurant, or products that are effective in promoting sales at stores, such as campaign products, or products such as stuffed toys and toys Is also good.
  • FIG. 6 and FIG. 7 are diagrams for explaining a third example of the game applied in the ordering system of the present invention.
  • a third example of the game will be described with reference to FIGS.
  • FIG. 6 is a schematic diagram showing a display example of a screen 2a provided with a touch panel of the display unit 2, which is a user's order terminal according to the present invention. Part of the display md, the table number T n and the drinking The total amount of meals Sc is displayed.
  • FIG. 6 it is assumed that the table number Tn of this user is 8, and the current total amount of food and drink Sc is “26888 yen”.
  • the display G notifying that it is "hit” is displayed on screen 2a.
  • the user can get prizes, such as discounts for the price and awarding of goods as appropriate, by using the “win”.
  • FIG. 8 is a block diagram for explaining a game in the present invention system performed on the screen 2a described with reference to FIGS. 2 to 7 above.
  • reference numeral 31 denotes a data storage unit of the server computer 3.
  • a screen 2a such as a menu display or a charge display is displayed. Use some of the data displayed in the game as game elements.
  • the data acquisition unit 32 is required for the game by a command from the game setting unit 33.
  • the acquired data is set in the game setting section 33 for a predetermined game.
  • the game set in the game setting section 33 is displayed on the screen 2a as a game display section 34a and a game operation section 34b.
  • the work data is sent to the game processing unit 35 via the game setting unit 33, and it is determined whether or not the sent data is “hit” in the game.
  • the determined data of “hit” and “miss” is displayed on the game display section 34a via the game setting section 33, and the data processing section of the server 3 (Not shown) to perform data processing in the case of “hit” or data processing in the case of “out”.
  • necessary data is displayed on the screen 2a as the progress of the game and the result as described with reference to FIGS. 2 to 7 above.
  • the system of the present invention if a user decides on a menu such as a food or drink that the user wants to eat and drink while looking at the screen, and then touches the screen, the information of the order menu is sent to the computer, where the payment is made. Since the data is processed as cooking data, cooking data, etc., dedicated staff such as waiters and waitresses are not required, which contributes to the reduction of labor costs and education costs. In addition to the basic effects as a service system, the system of the present invention has the following unique effects.
  • a display menu or order data displayed on the screen provided with the evening touch panel is used as a game element, and a play format or a prize or
  • the game is set in the form of a quiz or the like, and when the user operates the game display on the screen in the evening, the setting game is started and the user can play the game.
  • Is a dish You can enjoy various games using the display on the display unit of your table while waiting for serving meals, eating and drinking, or after eating and drinking.
  • the “prize” prizes obtained from the game can strongly motivate returning customers, so the store can increase the PR and sales of the store, or have the effect of promoting sales. Can be obtained.

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  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Business, Economics & Management (AREA)
  • Engineering & Computer Science (AREA)
  • Development Economics (AREA)
  • Strategic Management (AREA)
  • Accounting & Taxation (AREA)
  • Theoretical Computer Science (AREA)
  • Finance (AREA)
  • Tourism & Hospitality (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Economics (AREA)
  • Marketing (AREA)
  • General Business, Economics & Management (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Game Theory and Decision Science (AREA)
  • Human Resources & Organizations (AREA)
  • Operations Research (AREA)
  • Quality & Reliability (AREA)
  • Cash Registers Or Receiving Machines (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

Le système de service de commande de l'invention est mis en oeuvre grâce à un panneau tactile dont la fonction contribue de façon importante à la publicité du commerce ainsi qu'à l'augmentation ou à la promotion des ventes. Le système de service de commande comprend un moyen de saisie de commande (2) disposé sur une table d'utilisateur (1) d'un restaurant ou analogue. Le moyen de saisie de commande (2) comporte un panneau tactile (2a) affichant un contenu de menu qu'un utilisateur peut sélectionner tactilement. La saisie de commande réalisée par l'utilisateur, grâce à ce moyen de saisie (2), est envoyée vers un ordinateur de gestion fonctionnant en tant qu'ordinateur serveur de commande (3) de façon que des données de commande, notamment un contenu de commande, un tarif, et un numéro de table soient rendus disponibles sous forme imprimée ou analogue à l'utilisateur, à la caisse et à la cuisine. Au moyen de l'affichage, notamment du menu d'affichage et des données de commande affichées sur le panneau tactile (2a), en tant qu'élément de jeu, un jeu est établi, dans l'ordinateur de gestion (3), sous une forme de jeu ou de prix avec questionnaire, de façon que l'utilisateur puisse réaliser le jeu sur le panneau tactile par contact tactile avec l'affichage de jeu présenté sur le panneau tactile (2a).
PCT/JP2003/005187 2002-04-23 2003-04-23 Systeme de service de commande dans un restaurant ou analogue WO2003091960A1 (fr)

Priority Applications (1)

Application Number Priority Date Filing Date Title
AU2003235104A AU2003235104A1 (en) 2002-04-23 2003-04-23 Ordering service system in restaurant or the like

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
JP2002-120350 2002-04-23
JP2002120350A JP2003317155A (ja) 2002-04-23 2002-04-23 レストラン等におけるオーダリングサービスシステム

Publications (1)

Publication Number Publication Date
WO2003091960A1 true WO2003091960A1 (fr) 2003-11-06

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Application Number Title Priority Date Filing Date
PCT/JP2003/005187 WO2003091960A1 (fr) 2002-04-23 2003-04-23 Systeme de service de commande dans un restaurant ou analogue

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JP (1) JP2003317155A (fr)
AU (1) AU2003235104A1 (fr)
WO (1) WO2003091960A1 (fr)

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Publication number Priority date Publication date Assignee Title
JP5144905B2 (ja) * 2006-07-14 2013-02-13 アスカティースリー株式会社 タッチパネルを用いたオーダリングシステムにおける表示方法
JP5171894B2 (ja) * 2010-02-05 2013-03-27 東芝テック株式会社 情報処理システムおよびシミュレーション装置
JP5774620B2 (ja) * 2013-02-19 2015-09-09 東芝テック株式会社 注文受付装置およびそのプログラム
WO2017143251A1 (fr) * 2016-02-18 2017-08-24 John Cronin Appareil portable de préparation de boissons frappées à base de dosettes
US10641547B2 (en) 2016-02-18 2020-05-05 Vejo Ip Ag Pod-based smoothie maker
JP6317514B1 (ja) * 2017-08-29 2018-04-25 株式会社アビックシステム 注文管理装置
JP2021015529A (ja) * 2019-07-16 2021-02-12 くら寿司株式会社 情報処理装置、端末装置、及び第二端末装置

Citations (2)

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Publication number Priority date Publication date Assignee Title
JP2001134673A (ja) * 1999-08-20 2001-05-18 Waitekku:Kk 接客管理装置
JP2001338035A (ja) * 2000-05-30 2001-12-07 Takuo Yoshizuka 飲食店のサービスネットワークシステム

Family Cites Families (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPH09212750A (ja) * 1996-02-02 1997-08-15 Sun Tec:Kk 通信機能付オーダ管理システム

Patent Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2001134673A (ja) * 1999-08-20 2001-05-18 Waitekku:Kk 接客管理装置
JP2001338035A (ja) * 2000-05-30 2001-12-07 Takuo Yoshizuka 飲食店のサービスネットワークシステム

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JP2003317155A (ja) 2003-11-07

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