WO2002067175A2 - Extended web enabled multi-featured business to business computer system for rental vehicle services - Google Patents
Extended web enabled multi-featured business to business computer system for rental vehicle services Download PDFInfo
- Publication number
- WO2002067175A2 WO2002067175A2 PCT/US2001/051437 US0151437W WO02067175A2 WO 2002067175 A2 WO2002067175 A2 WO 2002067175A2 US 0151437 W US0151437 W US 0151437W WO 02067175 A2 WO02067175 A2 WO 02067175A2
- Authority
- WO
- WIPO (PCT)
- Prior art keywords
- rental vehicle
- software program
- rental
- authorized
- computer
- Prior art date
Links
- 238000000034 method Methods 0.000 claims abstract description 1169
- 230000008520 organization Effects 0.000 claims abstract description 109
- 230000008569 process Effects 0.000 claims description 837
- 238000013475 authorization Methods 0.000 claims description 446
- 230000006870 function Effects 0.000 claims description 370
- 230000009471 action Effects 0.000 claims description 317
- 230000000694 effects Effects 0.000 claims description 227
- 238000012546 transfer Methods 0.000 claims description 150
- 238000012545 processing Methods 0.000 claims description 146
- 230000006854 communication Effects 0.000 claims description 114
- 230000008439 repair process Effects 0.000 claims description 111
- 238000004891 communication Methods 0.000 claims description 106
- 230000004044 response Effects 0.000 claims description 32
- 238000012384 transportation and delivery Methods 0.000 claims description 16
- 230000003993 interaction Effects 0.000 claims description 13
- 230000000670 limiting effect Effects 0.000 claims description 7
- 238000012544 monitoring process Methods 0.000 claims description 4
- 238000004590 computer program Methods 0.000 claims 5
- 230000008859 change Effects 0.000 description 371
- 230000005540 biological transmission Effects 0.000 description 228
- 238000007726 management method Methods 0.000 description 216
- 230000002354 daily effect Effects 0.000 description 144
- 238000010586 diagram Methods 0.000 description 110
- 238000012423 maintenance Methods 0.000 description 108
- 238000012552 review Methods 0.000 description 100
- 238000012790 confirmation Methods 0.000 description 83
- 238000013461 design Methods 0.000 description 71
- PWPJGUXAGUPAHP-UHFFFAOYSA-N lufenuron Chemical class C1=C(Cl)C(OC(F)(F)C(C(F)(F)F)F)=CC(Cl)=C1NC(=O)NC(=O)C1=C(F)C=CC=C1F PWPJGUXAGUPAHP-UHFFFAOYSA-N 0.000 description 68
- 238000011019 functional design specification Methods 0.000 description 60
- 230000006872 improvement Effects 0.000 description 58
- 230000010354 integration Effects 0.000 description 54
- UGODCLHJOJPPHP-AZGWGOJFSA-J tetralithium;[(2r,3s,4r,5r)-5-(6-aminopurin-9-yl)-4-hydroxy-2-[[oxido(sulfonatooxy)phosphoryl]oxymethyl]oxolan-3-yl] phosphate;hydrate Chemical compound [Li+].[Li+].[Li+].[Li+].O.C1=NC=2C(N)=NC=NC=2N1[C@@H]1O[C@H](COP([O-])(=O)OS([O-])(=O)=O)[C@@H](OP([O-])([O-])=O)[C@H]1O UGODCLHJOJPPHP-AZGWGOJFSA-J 0.000 description 54
- 230000009850 completed effect Effects 0.000 description 52
- 239000000976 ink Substances 0.000 description 48
- 238000004519 manufacturing process Methods 0.000 description 42
- 238000012360 testing method Methods 0.000 description 42
- 238000012549 training Methods 0.000 description 35
- 230000008901 benefit Effects 0.000 description 31
- 238000010200 validation analysis Methods 0.000 description 31
- 238000009826 distribution Methods 0.000 description 24
- 238000005516 engineering process Methods 0.000 description 23
- 125000000524 functional group Chemical group 0.000 description 23
- 238000011161 development Methods 0.000 description 22
- 238000011160 research Methods 0.000 description 20
- 238000010923 batch production Methods 0.000 description 18
- 150000002500 ions Chemical class 0.000 description 17
- 238000010926 purge Methods 0.000 description 17
- 238000004364 calculation method Methods 0.000 description 15
- 238000011068 loading method Methods 0.000 description 14
- 238000007639 printing Methods 0.000 description 13
- 230000002860 competitive effect Effects 0.000 description 12
- 238000004806 packaging method and process Methods 0.000 description 12
- 230000029305 taxis Effects 0.000 description 12
- 230000015572 biosynthetic process Effects 0.000 description 11
- 101710129170 Extensin Proteins 0.000 description 10
- 238000012550 audit Methods 0.000 description 10
- 238000013519 translation Methods 0.000 description 10
- 230000001174 ascending effect Effects 0.000 description 9
- 239000000446 fuel Substances 0.000 description 9
- 238000013507 mapping Methods 0.000 description 9
- SUBDBMMJDZJVOS-UHFFFAOYSA-N 5-methoxy-2-{[(4-methoxy-3,5-dimethylpyridin-2-yl)methyl]sulfinyl}-1H-benzimidazole Chemical compound N=1C2=CC(OC)=CC=C2NC=1S(=O)CC1=NC=C(C)C(OC)=C1C SUBDBMMJDZJVOS-UHFFFAOYSA-N 0.000 description 8
- 150000001768 cations Chemical class 0.000 description 8
- 230000001960 triggered effect Effects 0.000 description 8
- 238000006243 chemical reaction Methods 0.000 description 7
- 230000001965 increasing effect Effects 0.000 description 7
- 101150085091 lat-2 gene Proteins 0.000 description 7
- 238000012986 modification Methods 0.000 description 7
- 230000004048 modification Effects 0.000 description 7
- 230000000717 retained effect Effects 0.000 description 7
- 238000013024 troubleshooting Methods 0.000 description 7
- 238000003491 array Methods 0.000 description 6
- 238000013497 data interchange Methods 0.000 description 6
- 238000005096 rolling process Methods 0.000 description 6
- 230000003442 weekly effect Effects 0.000 description 6
- 101150098958 CMD1 gene Proteins 0.000 description 5
- 101100382321 Caenorhabditis elegans cal-1 gene Proteins 0.000 description 5
- 239000008186 active pharmaceutical agent Substances 0.000 description 5
- 238000007792 addition Methods 0.000 description 5
- 238000012508 change request Methods 0.000 description 5
- 239000003795 chemical substances by application Substances 0.000 description 5
- 238000007596 consolidation process Methods 0.000 description 5
- 238000012937 correction Methods 0.000 description 5
- UFULAYFCSOUIOV-UHFFFAOYSA-N cysteamine Chemical compound NCCS UFULAYFCSOUIOV-UHFFFAOYSA-N 0.000 description 5
- 230000001934 delay Effects 0.000 description 5
- 102220059023 rs786201869 Human genes 0.000 description 5
- 238000000547 structure data Methods 0.000 description 5
- QIVBCDIJIAJPQS-UHFFFAOYSA-N tryptophan Chemical compound C1=CC=C2C(CC(N)C(O)=O)=CNC2=C1 QIVBCDIJIAJPQS-UHFFFAOYSA-N 0.000 description 5
- 230000002159 abnormal effect Effects 0.000 description 4
- 238000013459 approach Methods 0.000 description 4
- 230000001186 cumulative effect Effects 0.000 description 4
- 230000007423 decrease Effects 0.000 description 4
- 230000000763 evoking effect Effects 0.000 description 4
- 239000000945 filler Substances 0.000 description 4
- 230000002779 inactivation Effects 0.000 description 4
- 230000002452 interceptive effect Effects 0.000 description 4
- 238000003825 pressing Methods 0.000 description 4
- 241000370685 Arge Species 0.000 description 3
- 229930193823 Candol Natural products 0.000 description 3
- 238000013474 audit trail Methods 0.000 description 3
- 238000005352 clarification Methods 0.000 description 3
- 238000013479 data entry Methods 0.000 description 3
- 230000000750 progressive effect Effects 0.000 description 3
- 230000002829 reductive effect Effects 0.000 description 3
- 208000006379 syphilis Diseases 0.000 description 3
- 101000868045 Homo sapiens Uncharacterized protein C1orf87 Proteins 0.000 description 2
- 125000002059 L-arginyl group Chemical group O=C([*])[C@](N([H])[H])([H])C([H])([H])C([H])([H])C([H])([H])N([H])C(=N[H])N([H])[H] 0.000 description 2
- 101100310541 Mus musculus Snap23 gene Proteins 0.000 description 2
- 241001442654 Percnon planissimum Species 0.000 description 2
- 101100443631 Schizosaccharomyces pombe (strain 972 / ATCC 24843) dni2 gene Proteins 0.000 description 2
- 102100032994 Uncharacterized protein C1orf87 Human genes 0.000 description 2
- 206010047571 Visual impairment Diseases 0.000 description 2
- 230000003466 anti-cipated effect Effects 0.000 description 2
- ZPUCINDJVBIVPJ-LJISPDSOSA-N cocaine Chemical compound O([C@H]1C[C@@H]2CC[C@@H](N2C)[C@H]1C(=O)OC)C(=O)C1=CC=CC=C1 ZPUCINDJVBIVPJ-LJISPDSOSA-N 0.000 description 2
- 230000002950 deficient Effects 0.000 description 2
- 238000011143 downstream manufacturing Methods 0.000 description 2
- 230000003203 everyday effect Effects 0.000 description 2
- 230000037308 hair color Effects 0.000 description 2
- 239000003999 initiator Substances 0.000 description 2
- 238000003780 insertion Methods 0.000 description 2
- 230000037431 insertion Effects 0.000 description 2
- 238000011835 investigation Methods 0.000 description 2
- 230000003278 mimic effect Effects 0.000 description 2
- 238000002360 preparation method Methods 0.000 description 2
- 230000009467 reduction Effects 0.000 description 2
- 230000003252 repetitive effect Effects 0.000 description 2
- 230000002441 reversible effect Effects 0.000 description 2
- 102220317028 rs201111033 Human genes 0.000 description 2
- 238000004088 simulation Methods 0.000 description 2
- 238000012358 sourcing Methods 0.000 description 2
- 238000006467 substitution reaction Methods 0.000 description 2
- 230000000153 supplemental effect Effects 0.000 description 2
- 230000007704 transition Effects 0.000 description 2
- HRANPRDGABOKNQ-ORGXEYTDSA-N (1r,3r,3as,3br,7ar,8as,8bs,8cs,10as)-1-acetyl-5-chloro-3-hydroxy-8b,10a-dimethyl-7-oxo-1,2,3,3a,3b,7,7a,8,8a,8b,8c,9,10,10a-tetradecahydrocyclopenta[a]cyclopropa[g]phenanthren-1-yl acetate Chemical group C1=C(Cl)C2=CC(=O)[C@@H]3C[C@@H]3[C@]2(C)[C@@H]2[C@@H]1[C@@H]1[C@H](O)C[C@@](C(C)=O)(OC(=O)C)[C@@]1(C)CC2 HRANPRDGABOKNQ-ORGXEYTDSA-N 0.000 description 1
- ZPEZUAAEBBHXBT-WCCKRBBISA-N (2s)-2-amino-3-methylbutanoic acid;2-amino-3-methylbutanoic acid Chemical compound CC(C)C(N)C(O)=O.CC(C)[C@H](N)C(O)=O ZPEZUAAEBBHXBT-WCCKRBBISA-N 0.000 description 1
- RLLPVAHGXHCWKJ-IEBWSBKVSA-N (3-phenoxyphenyl)methyl (1s,3s)-3-(2,2-dichloroethenyl)-2,2-dimethylcyclopropane-1-carboxylate Chemical compound CC1(C)[C@H](C=C(Cl)Cl)[C@@H]1C(=O)OCC1=CC=CC(OC=2C=CC=CC=2)=C1 RLLPVAHGXHCWKJ-IEBWSBKVSA-N 0.000 description 1
- WFPZSXYXPSUOPY-ROYWQJLOSA-N ADP alpha-D-glucoside Chemical compound C([C@H]1O[C@H]([C@@H]([C@@H]1O)O)N1C=2N=CN=C(C=2N=C1)N)OP(O)(=O)OP(O)(=O)O[C@H]1O[C@H](CO)[C@@H](O)[C@H](O)[C@H]1O WFPZSXYXPSUOPY-ROYWQJLOSA-N 0.000 description 1
- RZVAJINKPMORJF-UHFFFAOYSA-N Acetaminophen Chemical compound CC(=O)NC1=CC=C(O)C=C1 RZVAJINKPMORJF-UHFFFAOYSA-N 0.000 description 1
- 244000105975 Antidesma platyphyllum Species 0.000 description 1
- 101001073212 Arabidopsis thaliana Peroxidase 33 Proteins 0.000 description 1
- MVVPIAAVGAWJNQ-DOFZRALJSA-N Arachidonoyl dopamine Chemical compound CCCCC\C=C/C\C=C/C\C=C/C\C=C/CCCC(=O)NCCC1=CC=C(O)C(O)=C1 MVVPIAAVGAWJNQ-DOFZRALJSA-N 0.000 description 1
- XUKUURHRXDUEBC-KAYWLYCHSA-N Atorvastatin Chemical compound C=1C=CC=CC=1C1=C(C=2C=CC(F)=CC=2)N(CC[C@@H](O)C[C@@H](O)CC(O)=O)C(C(C)C)=C1C(=O)NC1=CC=CC=C1 XUKUURHRXDUEBC-KAYWLYCHSA-N 0.000 description 1
- 241000237519 Bivalvia Species 0.000 description 1
- 241001086826 Branta bernicla Species 0.000 description 1
- OWNRRUFOJXFKCU-UHFFFAOYSA-N Bromadiolone Chemical compound C=1C=C(C=2C=CC(Br)=CC=2)C=CC=1C(O)CC(C=1C(OC2=CC=CC=C2C=1O)=O)C1=CC=CC=C1 OWNRRUFOJXFKCU-UHFFFAOYSA-N 0.000 description 1
- 101150075558 CHGA gene Proteins 0.000 description 1
- 241000592817 Caddo Species 0.000 description 1
- 101100189913 Caenorhabditis elegans pept-1 gene Proteins 0.000 description 1
- 101100243399 Caenorhabditis elegans pept-2 gene Proteins 0.000 description 1
- VTYYLEPIZMXCLO-UHFFFAOYSA-L Calcium carbonate Chemical compound [Ca+2].[O-]C([O-])=O VTYYLEPIZMXCLO-UHFFFAOYSA-L 0.000 description 1
- 241001167556 Catena Species 0.000 description 1
- 208000032544 Cicatrix Diseases 0.000 description 1
- 102100039128 DNA-3-methyladenine glycosylase Human genes 0.000 description 1
- 101710096830 DNA-3-methyladenine glycosylase Proteins 0.000 description 1
- KCXVZYZYPLLWCC-UHFFFAOYSA-N EDTA Chemical compound OC(=O)CN(CC(O)=O)CCN(CC(O)=O)CC(O)=O KCXVZYZYPLLWCC-UHFFFAOYSA-N 0.000 description 1
- 241000282326 Felis catus Species 0.000 description 1
- 244000228957 Ferula foetida Species 0.000 description 1
- GVGLGOZIDCSQPN-PVHGPHFFSA-N Heroin Chemical compound O([C@H]1[C@H](C=C[C@H]23)OC(C)=O)C4=C5[C@@]12CCN(C)[C@@H]3CC5=CC=C4OC(C)=O GVGLGOZIDCSQPN-PVHGPHFFSA-N 0.000 description 1
- 101000878602 Homo sapiens Immunoglobulin alpha Fc receptor Proteins 0.000 description 1
- 101001123325 Homo sapiens Peroxisome proliferator-activated receptor gamma coactivator 1-beta Proteins 0.000 description 1
- 101000998897 Homo sapiens Serine protease HTRA3 Proteins 0.000 description 1
- 241001176357 Imber Species 0.000 description 1
- 102100038005 Immunoglobulin alpha Fc receptor Human genes 0.000 description 1
- 101150042248 Mgmt gene Proteins 0.000 description 1
- QPCDCPDFJACHGM-UHFFFAOYSA-N N,N-bis{2-[bis(carboxymethyl)amino]ethyl}glycine Chemical compound OC(=O)CN(CC(O)=O)CCN(CC(=O)O)CCN(CC(O)=O)CC(O)=O QPCDCPDFJACHGM-UHFFFAOYSA-N 0.000 description 1
- KUGRPPRAQNPSQD-UHFFFAOYSA-N OOOOO Chemical compound OOOOO KUGRPPRAQNPSQD-UHFFFAOYSA-N 0.000 description 1
- 241000986339 Percis Species 0.000 description 1
- 102100040375 Peripherin-2 Human genes 0.000 description 1
- 102100028961 Peroxisome proliferator-activated receptor gamma coactivator 1-beta Human genes 0.000 description 1
- 241001417524 Pomacanthidae Species 0.000 description 1
- 241000350158 Prioria balsamifera Species 0.000 description 1
- AWJGUZSYVIVZGP-YUMQZZPRSA-N Pro-Val Chemical compound CC(C)[C@@H](C(O)=O)NC(=O)[C@@H]1CCCN1 AWJGUZSYVIVZGP-YUMQZZPRSA-N 0.000 description 1
- 241000923660 Rorippa sylvestris Species 0.000 description 1
- 101150073222 SSN8 gene Proteins 0.000 description 1
- 102100033197 Serine protease HTRA3 Human genes 0.000 description 1
- 241000030538 Thecla Species 0.000 description 1
- 244000152045 Themeda triandra Species 0.000 description 1
- 240000006365 Vitis vinifera Species 0.000 description 1
- 230000004308 accommodation Effects 0.000 description 1
- 238000009825 accumulation Methods 0.000 description 1
- 230000006978 adaptation Effects 0.000 description 1
- 230000002411 adverse Effects 0.000 description 1
- VREFGVBLTWBCJP-UHFFFAOYSA-N alprazolam Chemical compound C12=CC(Cl)=CC=C2N2C(C)=NN=C2CN=C1C1=CC=CC=C1 VREFGVBLTWBCJP-UHFFFAOYSA-N 0.000 description 1
- 230000004075 alteration Effects 0.000 description 1
- 235000013405 beer Nutrition 0.000 description 1
- 230000007175 bidirectional communication Effects 0.000 description 1
- 230000000903 blocking effect Effects 0.000 description 1
- 102220417896 c.33C>T Human genes 0.000 description 1
- 235000020639 clam Nutrition 0.000 description 1
- 230000001143 conditioned effect Effects 0.000 description 1
- 239000013078 crystal Substances 0.000 description 1
- 238000013523 data management Methods 0.000 description 1
- 238000013500 data storage Methods 0.000 description 1
- 230000007812 deficiency Effects 0.000 description 1
- 238000012217 deletion Methods 0.000 description 1
- 230000037430 deletion Effects 0.000 description 1
- 230000001419 dependent effect Effects 0.000 description 1
- 238000001514 detection method Methods 0.000 description 1
- 230000037213 diet Effects 0.000 description 1
- 235000005911 diet Nutrition 0.000 description 1
- 229960001484 edetic acid Drugs 0.000 description 1
- 230000002708 enhancing effect Effects 0.000 description 1
- 238000011156 evaluation Methods 0.000 description 1
- 230000001747 exhibiting effect Effects 0.000 description 1
- 238000004880 explosion Methods 0.000 description 1
- 238000000605 extraction Methods 0.000 description 1
- 238000011049 filling Methods 0.000 description 1
- 238000001914 filtration Methods 0.000 description 1
- 235000009424 haa Nutrition 0.000 description 1
- 230000009474 immediate action Effects 0.000 description 1
- 230000003116 impacting effect Effects 0.000 description 1
- 238000007689 inspection Methods 0.000 description 1
- 235000015250 liver sausages Nutrition 0.000 description 1
- 230000007246 mechanism Effects 0.000 description 1
- 239000000203 mixture Substances 0.000 description 1
- 239000003973 paint Substances 0.000 description 1
- 230000036961 partial effect Effects 0.000 description 1
- 230000037361 pathway Effects 0.000 description 1
- 230000008447 perception Effects 0.000 description 1
- 230000002093 peripheral effect Effects 0.000 description 1
- 230000002085 persistent effect Effects 0.000 description 1
- 238000013439 planning Methods 0.000 description 1
- 230000002035 prolonged effect Effects 0.000 description 1
- 108010053725 prolylvaline Proteins 0.000 description 1
- 210000004196 psta Anatomy 0.000 description 1
- 238000005316 response function Methods 0.000 description 1
- 102220257474 rs142991697 Human genes 0.000 description 1
- 102220300650 rs181048561 Human genes 0.000 description 1
- 102220024572 rs58403142 Human genes 0.000 description 1
- 102220093071 rs876657445 Human genes 0.000 description 1
- XYSQXZCMOLNHOI-UHFFFAOYSA-N s-[2-[[4-(acetylsulfamoyl)phenyl]carbamoyl]phenyl] 5-pyridin-1-ium-1-ylpentanethioate;bromide Chemical compound [Br-].C1=CC(S(=O)(=O)NC(=O)C)=CC=C1NC(=O)C1=CC=CC=C1SC(=O)CCCC[N+]1=CC=CC=C1 XYSQXZCMOLNHOI-UHFFFAOYSA-N 0.000 description 1
- 235000002020 sage Nutrition 0.000 description 1
- 231100000241 scar Toxicity 0.000 description 1
- 230000037387 scars Effects 0.000 description 1
- 230000011664 signaling Effects 0.000 description 1
- 239000002689 soil Substances 0.000 description 1
- 241000894007 species Species 0.000 description 1
- 238000010561 standard procedure Methods 0.000 description 1
- 230000003068 static effect Effects 0.000 description 1
- 238000003860 storage Methods 0.000 description 1
- 238000012876 topography Methods 0.000 description 1
- 229940056345 tums Drugs 0.000 description 1
- 210000003954 umbilical cord Anatomy 0.000 description 1
- 238000012795 verification Methods 0.000 description 1
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/20—Administration of product repair or maintenance
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/02—Reservations, e.g. for tickets, services or events
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/02—Reservations, e.g. for tickets, services or events
- G06Q10/025—Coordination of plural reservations, e.g. plural trip segments, transportation combined with accommodation
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
- G06Q40/08—Insurance
-
- G06Q50/40—
Definitions
- the invention disclosed and claimed in the first filed parent cross referenced above relates generally to the field of an Internet enabled business-to-business intelligent communication link allowing a first business organization to have intelligent interaction wit ⁇ i'-a second fully integrated business organization to facilitate the placing of orders or reservations for business services or goods, with the services or goods provider having a computer network linking multiple levels of its organization to provide for the smooth conduct of business between the two organizations.
- this field relates to an Internet enabled automatic rental vehicle transaction system to facilitate the conduct of rental vehicle transactions between two multilevel business organizations, one of which provides such rental vehicle transaction services in an integrated manner through business enterprise software to a high volume user of such rental vehicle services
- an Internet web portal is defined by the rental vehicle service provider which interconnects the two business organizations at multiple levels, providing a graphical user interface (GUI) for the transaction of large amounts of rental vehicle services automatically and virtually without human intervention upon entry.
- GUI graphical user interface
- the user now has access to not just one integrated business but multiple businesses, some of which may but need not be, integrated businesses thereby extending the invention for use in a generic application to satisfy a user's needs for a good or service not just from one vendor but all vendors connected to the invention.
- the inventions disclosed in this application add to the functionality of the systems first disclosed in the two parent applications by providing features and advantages which increases its flexibility and adaptability to other business models as might be found in different countries for handling rental vehicle transactions .
- Computer technology has been embraced by many businesses in order to handle their ever increasing order flow as well as to mitigate the increasing blizzard of paper required to be produced to document this business.
- a significant benefit which often drives the implementation of technology is its further advantage in increasing productivity to thereby allow fewer people to handle greater volumes of business.
- One such good example demonstrating the efficiencies and value to be gained by implementing technology is the business model developed and followed by the assignee of the present invention.
- a rental car company at its heart the assignee transacts an ever increasing number of time sensitive, relatively low dollar volume, vehicle rentals which in many instances require authorizations to be made in advance, reservations of vehicles from available geographic and vehicle type selections, monitoring of the rental as it progresses including possibly extending the rental under certain circumstances, communications between the various parties involved in the transaction to ensure ultimate customer satisfaction, and financial accounting for the transaction including generating invoices and processing them for payment. While a significant portion of the vehicle rental business involves rental for leisure, business travel, etc., another significant business relationship has developed with insurance companies and the like in what has been termed as the replacement car rental service business.
- a vehicle insurance company may have many thousands of policyholders who are eligible to be involved in accidents, and other dislocations of use, requiring that a vehicle be rented for that customer' s use while his own vehicle be made ready again for use.
- a multi-tiered business organization such as a vehicle insurance company represents a significant customer for repetitive vehicle rental services.
- this insurance company has as its business partner a vehicle rental company which is itself multi-tiered, such as the assignee of the present invention. This is because the needs, both geographically and in volume, are significant which require the dedication of a significant amount of resources.
- This integrated business computer network and software generally includes a mainframe server at the heart of a wide area network (WAN) which facilitates the transfer of vehicle rental information and orders company-wide.
- WAN wide area network
- This system generally comprised a second mainframe computer linked to the first mainframe of the integrated business network, with dedicated access lines being provided from this second mainframe to various levels of the multilevel business organization comprising the insurance company.
- this additional mainframe and dedicated pipeline access various individuals at the insurance company were permitted to directly interact with the integrated business computer network of the vehicle rental company as well as other selected service providers such as body shops where wrecked vehicles were being repaired.
- the implementation of this system provided a great step forward over the people intensive business activity previously required in order to handle the large number of transactions encountered in this business relationship.
- the replacement car market engendered large numbers of telephone calls being placed between the insurance company, the rental company, and the body shop where vehicle repair was being performed in order to authorize the rental, select and secure the desired replacement vehicle to be provided, monitor the progress of the repair work so that scheduling of the rental vehicle could be controlled, extending the vehicle rental in the event of delays in repair, authorizing various activities involved in the rental process including upgrades of vehicles or other charges for services, and subsequent billing of the rental service and processing the billing to the insurance company for payment . While the implementation of this system was successful and represented a tremendous step forward in automating the business relationship between the insurance company and the vehicle rental company, it did have certain limitations .
- the inventors herein have previously succeeded in designing and developing a means for substantially enhancing the business to business communication link between these two businesses which provide significant advantages over its prior embodiment. More particularly, the inventors have succeeded in replacing the dedicated pipeline access of the existing system with a web portal allowing Internet access to the mainframe with a browser based graphical user interface (GUI) presentation. This also made the system more readily accessible to smaller business partners as the expense of the "pipeline" was eliminated.
- GUI graphical user interface
- a claims adjuster, body shop, or any other business employee authorized to have access to the system may gain access at any site offering Internet access.
- present day technology that includes many mobile devices and appliances which are Internet enabled. As technology advances, it is conceivable that this access will extend to permit "24/7" access by any authorized person at any geographic location. This is a marked improvement providing immediate benefit and advantage over the dedicated pipeline access of the prior art system.
- a stateful connection refers to a "persistent" conversation, meaning that the client side and server side software components establish a connection to one anther once and multiple data transfers may occur without severing that connection.
- Common examples of a stateful connection include on-line chat, on-line gaming, and for virtually all on-line conferencing. This is distinguishable from the normal operation of web pages which typically establish a connection, transfer the object on the page, and then sever that connection. These types of connections are generally referred to as “stateless” connections.
- a second major advantage of the first parent's invention is its graphical user interface.
- the inventors have taken full advantage of this browser based GUI to streamline and organize the presentation of information to a user to actually guide him as he interacts in doing his business.
- One such example is customized design of the menus such that the user is guided and directed to answer only those questions required to be answered in order to conduct the particular transaction being addressed, and further to present choices to the user for his selection to minimize the need for the user to rely on his own memory or to be familiar with complicated and specialized codes to enter data or request transaction activity.
- This familiarity paves the way for easier training and quicker orientation of a new user to the present invention.
- the first parent's invention provides an immediate increase in worker productivity, and makes that improved efficiency available to many more workers who are not particularly skilled otherwise in computer usage.
- Still another advantage provided by the first parent's invention is through the implementation of additional functionalities which are engendered by the browser/GUI interface.
- additional features that add value through providing management information as well as by speeding transaction activity over the system may be implemented. For example, several of these features include the ability of a user to create an on demand report for transaction activity including summaries of transactions handled by a particular user or group of users which might either be open or closed.
- Another example of additional functionality which improves the efficiency of a user is the ability to create a repair facility call back list which allows a user to sort existing open vehicle rental reservations by repair facility (body shop) and date such that a user is presented with the list of open reservations at a particular repair facility which can be readily handled in a single telephone call while at the same time having the system on line to implement any needed changes such as extensions of reservations, etc. Additional functionality has also been provided to speed the processing of invoicing which of course also speeds their payment and cash receipts. For example, it was found that even despite the built-in error checking and correction facilities provided to the users of the system, a repetitive pattern of mistakes involving incorrect claim numbers was discovered.
- invoice return which returns an invoice to a particular adjuster upon detection of an incorrect claim number for his human intervention and correction of the claim number.
- the first parent's invention also has as a significant advantage the ability to be further customized to meet the individual business partners' needs and desires as well as to provide additional functionality by offering additional features which become desirable upon accumulation of user data based on user experience. Furthermore, once implemented, they are immediately available system wide. While this allows for consistent usage, it is limited in the sense that all of the system users are forced to use the same menus, data definitions, etc. This is not seen as a limitation for the one-to-one business application intended to be primarily addressed by the first parent's invention.
- Still another advantage of the first parent's invention is that the graphical user interface incorporates point and click interaction, using buttons and tabs to present or conceal data for the user' s attention or inattention as the case may be, and provide a much more robust interaction capability through the creation of menu designs that allow for access to the most commonly needed features from any point in the menu architecture.
- This is to be contrasted with the prior system which consisted of a main frame character based interface while the first parent's invention with its GUI interface allows a user to point and click to navigate and to make selections by pull down selection, thereby reducing errors.
- the first parent's invention generally increases the interest of the user in using the system.
- the second parent's invention extends the first parent's invention and expands its capabilities and functionalities.
- a user may not only have access to its business partner, but also one or more competitors of its business partner through the same Internet portal. In this way, at least two needs are satisfied.
- the user can have access to a variety of providers to choose from where business needs or desires require. This allows the user to use a single portal and not have to sign on to a number of different portals, even should they be available. Furthermore, the user isn't troubled to learn how to access and use different portals even should they be available.
- providers are operating an Internet portal for offering their services, so by allowing business competitors to be accessible through the same portal, independent development of other portals is forestalled.
- the portal services might be offered for no additional cost to a competitor, eventually a fee might be charged which would at least partially offset the cost for owning and operating the portal.
- the design of the portal is elegant and offers great flexibility for customizing not only the menus for presentation to the user, but also in the design of the data base entries needed or desired by the user and/or the competitive provider. For example, some users might not know or care about the features of a vehicle rented and so those data entries may not be provided space on the menu for the user to fill in.
- the data base as handled by the networked computer system then need not keep track of that data for that customer. This feature is readily accommodated by the data base programming and is conveniently implemented.
- the web portal has the capability to accommodate the varying data requirements also of the various competitive providers, but also the level of their sophistication as evidenced in their respective computer systems and interface facilities.
- the web portal may be configured to communicate the user's order to the competitive provider via email, phone, or even through a connection directly to an integrated computer system having the same or substantially the same inter-operability as the integrated computer system of the assignee hereof.
- This capability extends to accommodating and matching the competing data requirements of the user and the competitive providers, and having the flexibility to design and implement menus that readily meet these competing needs .
- the second parent's invention allows for changes to be implemented by simple re-programming of the web portal which minimizes the effort and enhances the "user friendly" aspect to the present invention.
- one such improvement is the ability to "virtually" assign work groups within the user so that, for example, multiple adjusters might be made into a team with a shared work load so that all of the team members have access to the same pool of work, such as the placing of reservations for the same group of drivers.
- work groups may be readily re-assigned to match changing work loads without worrying about re-configuring hardware or internal network connections. This can be a very valuable feature to accommodate staffing issues over geographical distances that can be nationwide, with access through the web portal to reservation facilities which are themselves nationwide.
- Still another feature is the ability to customize an individual user's authorization limits.
- one of the mixed blessings of providing enhanced functionality to the individual users of any integrated computer system is that it places great power in the hands of the user which at the same time creates the potential for abuse.
- one feature is the ability to limit the financial commitments that a user may make during any pre-selected time period.
- the user's profile may limit his ability to make only a certain dollar limit of vehicle reservations over any certain number of work days.
- added safe guards may be conveniently provided, monitored by reporting capabilities, and changed as circumstances warrant, all with simple programming changes at the web portal .
- Examples include the ability to send confirmatory communications to the user that the reservation has been received and entered into the provider's system for fulfillment, custom report design including the capability to save and re-generate the custom report upon user command, increased flexibility to process and pay invoices, etc.
- Still other advantages and features have been developed and are newly disclosed and claimed more particularly herein. These advantages and features relate to usage of the present invention both domestically and abroad where there are idiosyncrasies in the business model that need to be accommodated. Still other features provide entirely new functionality.
- One such new feature involves adapting the present invention as a tool to market replacement vehicles for sale or lease to a customer who has had an accident significant enough that repair of his vehicle is not economically feasible. This is commonly referred to
- totaling a vehicle.
- the insurance industry totals about 3 million cars per year, of which approximately 17% are newer models (defined as within three years of current model year) . Once totaled, the owner needs to buy another car. Since car rental companies desire to sell more cars, any opportunity to tap into the total loss market will be bountiful.
- the present invention provides a window into the establishment of a total loss for a renter ' s/insured' s/claimant' s automobile. Any car that is deemed to be a total loss would be indicated as such in the present invention for reporting purposes. At this point the stored information could be used to help provide economic benefit to all parties, insurance company, rental car company, and automobile owner.
- the adjuster will try to ascertain the actual cash value (ACV) to be settled with the owner.
- the adjuster can use a third party tool, such as CCC's Pathways® product, to determine what ACV is.
- Today an adjuster must input this information manually into a separate application.
- the present invention contains much of the necessary information needed to determine ACV: name, car make, model series, year.
- the present invention need merely send the necessary information electronically to a total loss product and request an electronic response. Once the necessary information is generated, the present invention would in turn take the ACV and cross reference the car rental database of inventory.. Necessary information might include but not be limited to: ACV, year, make, model series, comparable cars, etc.
- the car rental inventory can be filtered by geography and "holding requirements". As a reseller of vehicles, the car rental inventory is generally contractually required to be within the fleet as a rental for a predetermined amount of time prior to being available for sale to third parties. Once a car is past the holding requirement it is generally within the discretion of the car rental company to sell. Thus, instead of X% of cars available to the car rental company for retail sale, a virtual inventory of cars is available for retail sale to the owner of the car.
- the present invention delivers a list of available vehicles for sale. At this point the adjuster and owner review the available cars, decide the cars considered to be attractive, and the owner then decides which one he wishes to purchase .
- the user selects one or more potential vehicles and sends the request to the appropriate car rental location.
- the car rental location can then contact the owner of the vehicle to buy one of the selected vehicles.
- the list of vehicles and ACV information can be sent to the owner for further review and discussion.
- the adjuster is notified of the conclusion and the transaction is consummated either through the present invention or off-line. Still other features are disclosed and claimed herein which extend the functionality of the present invention.
- One such feature is providing for automatic extensions of existing rental authorization, so that some limited extension authority is granted to. permit some flexibility to a particular user without burdening him with the need to obtain approval for the extension.
- Another feature could be referred to offline usage, and provides the ' functional advantage of permitting processing of reservation data in a computer not connected into the network, and then uploading/downloading between the offline computer as it is connected into the network, such as by dialing into the network over the internet, or through a portal.
- the type of data which could be processed includes virtually any related to the processing of vehicle rental transactions and other related data such as car repair scheduling, etc.
- This functionality provides an extension of the usability to the invention to mobile users who travel beyond the reach of the internet, which even further enhances its applicability to those places not covered by wireless coverage. Alternatively, it allows the invention to bypass special connectivity issues which are thought to be disadvantageous for any reason including cost, unavailability, inconvenience, etc.
- Still another feature includes further integration of the internal data bases kept by permitting a user to automatically update not just one but several data bases with a single command once that new data is entered into a single menu. For example, in what can be referred to as "power templates", a user may enter a multiple number of rental reservations on a single menu and then click a single "approved” icon which would then enter all of them into the system.
- Still another feature provides the added functionality of processing customer satisfaction feedback through the system. This feature provides the capability for a user to enter customer feedback information, both positive and negative but perhaps more importantly negative, so that immediate awareness of any problem can be obtained and corrective action taken to mitigate or eliminate the difficulty. This feature also allows a user to indicate a suggested supervisory level of interaction, or the system may allow for automatic escalation of involvement for succeeding levels of supervisory attention as the dissatisfaction continues or even escalates.
- This feature can be significant to a service provider as the ultimate success of a service provider is directly dependent on the perception of satisfaction by the end customer. And, it is well known that the sooner a problem is identified and solved, the more likely a customer will have a satisfactory experience. Furthermore, from a strict economic viewpoint, the sooner some problem is addressed and solved, generally the less expensive the solution. A small accommodation can change a frown to a smile, if promptly offered.
- Still other features are now disclosed that have applicability perhaps in the domestic business model, but certainly offer needed functionality in other business models found in other countries.
- One of these includes multiple party involvement/management of a rental transaction. While the flexibility of allowing multiple adjusters within a group to "work on" a rental transaction has been previously described, this particular feature is different in that not only may these multiple adjusters not be within the same group, they might not be employed by the same employer, might not be adjusters themselves, and might have different authority for action on the transaction as is commonly found in different countries. For example, in some countries one adjuster authorizes and manages the rental reservation for the car while another adjuster authorizes and manages the insurance coverage for the rental. Still another feature allows third party or "independent party" management of the rental.
- a third party other than an insurance company such as a "credit hire” or “assist companies” or “repair facility” or “lawyer” or “fleet management company”.
- Each of these third parties, or any other third party may be permitted access to the system and a user profile created for them that defines their authority to process rental transactions through an administrative profile set up in advance through agreement with the authorizing agent, such as an insurance company.
- various individualized features may also provide data indigenous to a particular country, such as electronic access to the Schwackliste book for an adjuster to conveniently view a "class” for a car to determine what replacement vehicle is legally authorized for rental.
- Still another example of a feature needed to accommodate international capability is a need for a tiered rate system, and an hourly rental charge instead of a daily charge which predominates the domestic market.
- Processing of electronic signatures to satisfy local custom or legal requirement is yet another example of a feature for which the present invention is uniquely suited to provide .
- Figure 1 is a schematic diagram of the computer systems comprising the first parent' s invention
- Figure 2 is a flow chart of the software programs which communicate over the computer systems of fig. 1 to implement- the first parent's invention.
- Figure 3 is a schematic diagram of the computer systems comprising the second parent's invention.
- FIG. 1 The overall system architecture for the first parent's invention 20 is best shown in Fig. 1.
- an insurance company computer system 22 which itself may be virtually any computer configuration or even a stand alone PC accesses the Internet 24 through any convenient access point 26 such as even including an ISP (Internet service provider) , as known in the art.
- ISP Internet service provider
- This web portal 28 may be appropriately configured as desired to suit any particular business relationship or arrangement, although preferably the inventors herein and assignee of this invention have determined that a 24/7 or full time connection to the Internet 24 is preferable, except for scheduled downtimes for maintenance, etc.
- the service provider 30 which for purposes of explaining the first parent's preferred embodiment is preferably a vehicle rental organization, has itself an Internet portal mainframe 32 connected by a bi-directional communication link 34 to a second computer network 36 which may itself preferably have a mainframe server 38.
- This second computer system 36 is preferably a network having a database 40 for communication with what may be thousands of branch offices each of which has its own computer interface 44 which communicates to this second mainframe server 38 to conduct the integrated business functions of a service provider organization.
- a reservation may be communicated to a centralized location for further processing, such as a call center, and then relayed on to an appropriate branch office.
- mainframe refers solely to a computer which can provide large scale processing of large numbers of transactions in a timely enough manner to suit the particular business application.
- an IBM AS/400 mainframe computer is used as each of computers 32, 38.
- mainframe is not used in a limiting sense but merely to indicate that it is descriptive of a computer suited to handle the processing needs for a large scale business application.
- communication link 46 extending between the server 42 and each of the branch offices 44 may have alternative configurations. For example, in some applications access over the Internet may itself be adequate, recognizing the vagaries of Internet service availability, reliability, and processing speed.
- this communication link 46 could well be a dedicated pipeline providing broadband service connection full time with back up connections to ensure continuous communication between a particular branch office or groups of branch offices and the service providers business operations computer system 36. Some branch offices might even be served through satellite links. Indeed, it is even possible that a mixture of these wide variations of service level be present within a single organization' s structure depending upon communication link cost and availability balanced against service needs. It should merely be noted for present purposes that this communication link 46 serves as the electronic umbilical cord through which branch offices 44 communicate with the business computer system 36 of the invention. Attached hereto as exhibits are functional descriptions of the software programs resident on the computers comprising the two computer systems 32, 38 which implement the first parent's invention.
- Exhibit A is a functional description of the software to implement the integrated business functions resident on the AS/400 or mainframe computer 38.
- Attached hereto as Exhibits B and C are related flow diagrams and explanatory text, respectively, for the software resident on the mainframe AS/400 computer 32.
- Attached hereto as Exhibit D is a functional description of the software resident on computer 32 but which also appears on the server 28 which creates the web portal for access to the mainframe 32 and its resident program.
- Server 28 may use a bi-directional GUI to character based interface translator program, well known to those skilled in the art, to present the displays and information obtained and transmitted between the user and the computer 32.
- Exhibit D could also be run on server 28, as would be appreciated by those of skill in the art. It is believed that these functional descriptions and accompanying text as exemplified in these exhibits are adequate to enable an ordinary programmer to implement corresponding software programs for executing the preferred embodiment of the first parent's invention using ordinary programming skills and without inventive effort.
- Fig. 2 As a further example of the flow of data and the functional advantages provided by the first parent's invention, reference is made to Fig. 2. As shown therein, a right hand column is identified as "ECARS" which represents the integrated business software implemented as part of the mainframe operation 38 in computer network 36. The center column headed "ARMS" is resident on mainframe computer 32 and coordinates the communication of data.
- ECARS the integrated business software implemented as part of the mainframe operation 38 in computer network 36.
- the center column headed "ARMS” is resident on mainframe computer 32 and coordinates the communication of data.
- the left column headed "ARMS/WEB” represents the software resident on computer but which is presented on server 28 and accessible by users through the Internet.
- Fig. 2 are designated three separate sections of operational activity. These are “reservation” followed by “open” and concluded by “close”.
- the functional descriptions are arranged in chronological order proceeding from the top of Fig. 2 to the bottom.
- some functional features are permitted throughout the entirety of one of the three periods designated at the left side of Fig. 2.
- One such example is the "message” function which allows messages to be sent between users at one business organization 22 and branch offices 44 and others connected to the other business organization 30. Proceeding with a description of the transaction, the first set of communications allow for the reservation of the services.
- requests for authorization or a rescind authorization request to be sent from the service provider to the service purchaser.
- authorizations and authorization cancels can be sent from the services purchaser to the services provider. Confirmations are communicated upon confirmation of an authorized reservation request.
- Authorization changes may be made and communicated from the services purchaser to the service provider.
- Corresponding rental transaction changes may be communicated from the services provider to the services purchaser. As indicated, through the entirety of this process messages may be sent between users and others connected or having access to the integrated business software, as desired.
- the consummation of this portion of the transaction is a reservation that has been placed, authorized, confirmed, and provision is made for changes as necessary.
- a reservation is opened and services intended to be provided are started.
- a start and end date are established in the reservation process.
- transactional changes may be made, such as for changing the type of vehicle provided, extensions may be requested and entered from either business partner, messages may be transmitted between the business partners, and the transaction may be terminated such as by voiding the contract by one business partner or terminating the authority by the other business partner.
- the term "reservation" has been used herein to refer not only to the act of placing the order but also to filling the order for services including providing the rental vehicle to the ultimate user and even invoicing for those services .
- the last phase of the process involves closing the transaction.
- the contract is indicated as being closed and invoiced, the services purchaser can approve invoices, reject invoices, and also remit invoices.
- Such invoice remittance may also include the actual transfer of funds through an electronic funds transfer medium, or otherwise as previously arranged between the business partners.
- the first parent's invention creates almost an illusion that the services purchaser, and the great number of users at various levels of the multi-tier purchaser users, are actually part of the services provider organization in that immediate online access is provided to significant data which enable the user to make reservations for services, monitor those services as they are being provided, communicate with those providing the services, obtain information relating to the status of services as they are being provided, and close transactions, all by interacting with the services provider business organization over that user's PC and without human interaction required by the business providers personnel.
- the first parent's invention has taken the preexisting solution of providing electronic communication between the business partners to another level by "web enabling" this system for improved connectivity, improved usability, reduced training, enhanced mobility, and other advantages as described herein.
- a schematic diagram of the second parent's invention is shown in Fig. 3 and includes three levels of architecture.
- a user 52 such as an insurance company or other user has access through the Internet 54 to the computer system comprising and incorporating the invention.
- An Internet provider provides a link 56 through which Internet connections may be made to communicate with the further described system.
- this Internet connection may be considered as an Internet site or portal in that a user enters a URL and arrives at this connection.
- a firewall 58 as is known in the art is used for security purposes and to prevent hackers and the like from unauthorized access to the system.
- a first set of servers 60 are interconnected in a network 62 and may preferably include an ancillary server 64 for running load balancing software or the like to balance the load and provide redundancy amongst what may be a plurality of web servers 60.
- These web servers 60 may preferably be Sun Microsystem servers running Apache web server software, or other such suitable software as would be well known to those of ordinary skill in the art.
- This first web server network of servers 60, 62 process the random and disorderly communications flowing to and from this system and the Internet before passing them through a firewall 66 as a further precautionary measure.
- This first layer of architecture identified as the Internet space/DMZ layer provides a secure interface and creates order out of the chaos of communications flowing between the system and others, as will be described.
- this embodiment eliminates the implementation difficulties encountered with the first parent' s embodiment on the client. These implementation difficulties include installing extra software on the client side computers, and eliminates the need for special configuration of the internet access method, such as proxy servers or routers. For example, many proxy server are configured to disallow stateful connections for security reasons, i.e. to prevent unauthorized programs from establishing such connections. Another example is that routers are customarily configured with most ports closed and thereby unable to support stateful connections.
- the next layer of architecture 68 is noted in the figure as the "Enterprise private network" and is comprised of a plurality of servers 70 network connected with a network connection 72.
- Sun Microsystem's server/work station hardware is preferably used to provide the platform for running the application software for processing the various rental vehicle transactions, as will now be explained.
- Attached hereto as Exhibit E are a series of functional design specifications for the ARMS/WEB application software resident on servers 70 and which provide the detailed description of the operational features of the software and system. With these functional design specifications for the individual modules, it would be readily apparent to those of ordinary skill in the art that programmers of ordinary skill would be able to write software to execute these functional specifications without using inventive effort.
- the ARMS/WEB application software permits a user to sign on and, when recognized, provides the series of menus presenting choices for the user to indicate the parameters for his reservation.
- a plethora of information is provided and accessible to the user through the various menus provided from which the user selects and enters data to process the reservation.
- An important feature of the ARMS/WEB application software is that it provides the user the opportunity to select to place his vehicle rental reservation not only with the integrated business computer system represented by the third level of architecture 74, described below, but also to route the reservation information back through the first architectural level 50 and into the Internet 54 for transmission to a competitive service provider 76.
- the network of servers 70 configured in accordance with the ARMS/WEB application software may utilize virtually any electronic means for transmitting the reservation information to a competitive services provider 76.
- competitive services provider 76 include email, automated telephone, facsimile, and other forms of electronic communication.
- the competitive services provider 76 may itself comprise an integrated business such that the level of interconnectivity provided to the user 52 may parallel that disclosed and described in connection with the integrated services provider system of the invention as well as the first parent's invention.
- This integrated business capability is represented as the third level 74 of the architectural topography shown in Fig. 3 which parallels portions of that shown in Fig. 1 in that a pair of network mainframe computers, such as AS/400's 78, 80 may process reservations to and from various branch offices 82 which are geographically diverse.
- the Internet portal provided by the ARMS/WEB network configured servers 70 provide an Internet portal for communication with not only the integrated computer enabled business system of the resident services provider, but also a portal for placing reservations to other competitive services providers 76.
- the user 52 enjoys the capability of accessing multiple service providers for competitive services through a single Internet connection using a single set of protocols, menus, etc. for the conduct of this business activity.
- the software configured network of servers 70 is readily configured in Web Logic to adapt to changing user requirements, data requirements, unique competitive service provider requirements, and other upgrades or modifications in a convenient manner by simply modifying the software resident therein.
- the invention is sufficiently flexible to accommodate changes which are intended to adapt it for use with other business models, and especially those encountered in other countries. Furthermore, some of these changes add features that are equally applicable domestically.
- One such example is an "automated extensions" feature.
- an extension would then need to be requested through the system, with authorization requested and provided.
- the system may provide for some form of automatic extension authority. Preferably, this could be provided in any one of three modalities, or some combination thereof.
- a first modality would be for the service provider to have automatic extension authority, upon- communication to the customer, within certain pre-determined limits.
- an initial authorization may be for 12 days of a vehicle rental.
- a request for an extension of 5 days may be made by the service provider and of that 5 days 3 days may be authorized automatically as being within 25% of the original rental term and a request for the additional 2 days requiring approval may be automatically generated.
- Still another variation would be for the insurance company to set a limit within the system of the total number of authorized days, which could be based on some other parameter such as labor hours or body shop hours or down time for the repairs to take place. Then, upon request for an extension, one may be automatically granted based on the total authority allowed or initially set into the system by the insurance company, and up to that limit.
- Still another variation would be for a third party service provider to be involved in the process, such as a body shop, to make direct input into the system of a need for an extension.
- a third party service provider to be involved in the process, such as a body shop, to make direct input into the system of a need for an extension.
- These authorized third party providers would preferably be pre-selected and their authority limited as described above. This feature may be implemented conveniently in a separate menu, for example as shown in the attached "screen shots" headed "Extend Rental".
- Another feature is an offline usage feature which allows a user, such as an adjuster, to work with a laptop having loaded thereon a software program that emulates the connected network software for local processing of data, such as claims data.
- an adjuster would preferably first connect to the system and download or "synch" his laptop data base with the claims data resident in the system. The adjuster would then disconnect and use his local program to work offline. Such work could include the generation of new reservations, authorization of direct billings, extension of rentals, approval of invoices, and setting of termination dates for ongoing rentals, among other tasks. The user would then reconnect to the system, such as over an internet connection, sign in, and "synch" his laptop to the system which then transmits or executes his commands/communications to the central processor.
- the central processor checks the users "synch” data against its data file, advises the user of any “synch” data that is older than the current data, and requests the user to specify which data should be processed. After the processor is instructed by the user, it will then act on the "synch” data.
- a first "screen shot” is provided that illustrates a sign in log for a user who wants to initiate a "synch”
- a second "screen shot” is provided to illustrate a listing of activity that could have been created offline and which is available to be input to the system upon “synching” .
- a preferences feature is provided to allow a user to establish defaults for automatic syncing of the data.
- a history feature will allow the user to display all of the syncing activity from his connection or portal including error messages and conflicts noted.
- Yet another feature allows for a user to enter, or execute, a full menu of transactions without individually opening them from a summary menu. This has been referred to as a "power template" feature. Instead, a hyperlink is provided to allow a user to jump into another menu of details for an individual item should it need to be changed and not entered as suggested, requested or listed on a user's action list.
- Still another feature allows for the collection of user satisfaction feedback, and alerts to be entered for the attention to complaints, by the user right at his terminal.
- This capability allows for a text message to be entered as well as the name and -contact information of the party making the feedback.
- customer satisfaction is important and the faster a complaint can be registered and communicated to the proper person for correction, and then corrected, the more likely that a customer will view his experience favorably.
- a pop up menu item capability a user may from any one of a number of menus immediately enter the description of the problem and send it to the proper person electronically with a minimal amount of effort and a high degree of reliability. A convenient record may then be made of these "feedback" issues and entered into the system database.
- This information stored electronically it may be conveniently searched and analyzed for any recurring patterns, thereby identifying any particular person, branch, facility, or type of problem that should be addressed for action beyond the solution of the immediate problem.
- a "screen shot” is provided to illustrate how the "pop up” menu may appear, although it could be varied to allow for entry of other or additional information such as "trouble codes” allowing for the type of problem to be user classified, etc.
- a flow diagram is also provided to illustrate the flow for complaints, a methodology for processing them including escalating their importance and level of attention as the matter remains unresolved over time.
- Still another feature that adds to the flexibility of the invention is a multiple adjuster feature, that can be extended to include an independent party control feature.
- an independent party control feature In some countries, and in some business models either domestically or abroad, it may be preferable to have more than one adjuster be empowered to interact with or authorize certain facets of a vehicle rental transaction. In those situations, the invention can provide the flexibility and control needed to separately empower and control the interaction of multiple adjusters.
- an "Administration" schedule is set up by an authorizing agent, such as someone at the supervisory level of either the insurance company or the service provider, which grants authority for performing certain work activities as well as possibly limiting the amount of monetary authority allowed that adjuster.
- a "screen shot” is attached which exemplifies such authorization, with work activities including creating/authorizing reservations, maintain/extend rentals, pay invoices, user maintenance, receive unassigned action items, and reporting.
- This capability could be used to separately authorize different adjusters acting on behalf of the insurance company and the individual. In other words, the individual may need the car for 5 days but the individual's insurance coverage may only apply for 3 days while the insurance may pay for five days rental. This capability may also be further extended to independent third parties.
- this capability further adapts the invention for use with agencies such as "credit hire”, “lawyer”, “fleet management companies”, or “repair facility”, or “assist companies”, all of which are found in other than domestic markets. Included herewith is an attachment which further explains the different types of independent parties routinely found at present, and examples of "screen shots" which provide the additional functionality of customizing authorizations for each of these independent parties for interacting with a rental transaction.
- Yet another feature provided by the invention is a facility for marketing cars for sale/lease to customers.
- a customer will occasionally be forced to replace his vehicle at the same time that he is renting a vehicle for temporary use.
- the value of the replacement vehicle, or the approved value that an insurance company will allow under coverage many times determines the available vehicles from which a customer will be allowed to select without personal expense.
- the invention is uniquely designed to provide a listing of available cars, and information about the cars, all from the existing rental car data base as is kept in routinely running the rental car company's main business of renting cars. It is a simple matter to provide a menu which allows a user to specify search through the car inventory with parameters such as zip code, vehicle category, make and model.
- a search inquiry will then produce a listing of available vehicles matching the parameters, along with additional information about the vehicle including mileage, selling price, and color as well as other accessories.
- a customer could then be advised of the search results and allowed to select a vehicle.
- the invention may, if agreed to by the insurance company, and possibly conditioned on the physical inspection of the car by the customer, then authorize the transfer of the vehicle to the customer as an outright settlement of his claim.
- a process preferably comprises the steps of an adjuster identifying the loss as a total loss which is preferably entered at the same time that a replacement vehicle rental is reserved, sending the vehicle data to a third party valuation tool for processing, determining the valuation of the vehicle by a suitable measure such as actual cash value (ACV) , sending the ACV to the system, using the search function to identify possible replacement vehicles available for the customer, finalizing the replacement process with the customer including executing transfer of title documentation if desired, and posting the results of the vehicle replacement in the system for access by the insurance adjuster so that he can confirm that the customer's claim has been satisfied.
- a flow chart describing this process is attached for further explanation.
- the ECARS Workbook and Training System - AARTOl - have been designed to teach the basic skills for working with ECARS - Ente ⁇ rise Computer Assisted Rental System. Don't be alarmed if what you read in this workbook and what you see on the screen is slightly different. ECARS is constantly being improved and enhanced to work more efficiently for you.
- the Rental Help Desk may be contacted at 1-800-416-8000. Specially trained ECARS personnel are available to answer questions and help with any problems you may encounter.
- Networic Services may be contacted at 1 -800-416-8000.
- a team ofNetwork Operators, who are RALPH experts, are available to correct any hardware problems experienced by the computer system.
- Names must be keyed in the correct format to help RALPH alphabetize names and distinguish between an individual or company name. Use these examples for keying names.
- numeric keypad located on the right side of the keyboard, to key mileage, rates, etc.
- the numeric keypad is designed in the same manner as a calculator; therefore, you may find it easier to work with.
- the ECARS Training Menu consists of the most used options in ECARS . Each of these options will have a corresponding exercise in this workbook.
- Option 1 Open a Ticket: This option is used to open the majority of rental tickets in the office.
- Option 2 Correct a Ticket: This option allows you to correct and/or add information such as an additional driver, claim number, etc
- Option 3 Switching Units/ This option is used to switch units and/or change rates Changing Rates:
- Option 5 Closing a Ticket: This option is used to close all rental tickets.
- Option 11 Reservations This option is used to create, view, update, transfer, or cancel Branch Rental Reservations.
- Option 12 Callbacks This option is used to authorize or extend rental tickets by the type of callback. (For example Body Shop, Service Department, Insurance Company Adjustor, or Customer.)
- Option 15 Cash Management: This option allows you to balance the cash summary and make deposits. Exit to Enter Request Prompt. Lease Cust. Information about renting to Lease Customers.
- Exercise 1 will guide you through Option 11 - Reservations - to create, view, update, transfer, or cancel Branch Rental Reservations This option is very helpful in providing the branch(s) with better customer service, pickups, and deliveries
- any information keyed may be changed by keying directly over that which is displayed. Information may also be added or deleted if necessary
- Page 1 -5 See example screen below
- Page 1 -7 Keys is presse ⁇ first Allows access to enter valuable credit information when the reservation is created. This is helpful to determine money deposits or rental approval. See example screen below
- Page 1 -9 F21 ID Rntr Allows you to to locate previous renter information without exiting the reservation. See example screen below
- Reminder! Scroll forward backward to view all Customer Reservations To make a revision to a reservation.
- Branch Your branch number will be displayed in the field. to move the cursor to the next field.
- CMD 8 I Lease Customer. Information about renting to Lease Customers.
- F2 Details again to view a detailed branch list.
- Pagc2 -5 Screen 2 is broken down into three sections
- Company Bill To This section requires a YES or NO answer Ifyes, the Customer Number to be billed, the ID # and other company information are required .
- Claim/Pol/PO# This section requiresthe Claim, Policy or Purchase Order Number along with information regarding the Damaged/Stolen Vehicle, Insurance Rate and Shop Information.
- Page 2 - 7 Screen 3 is broken down into four sections
- Callback Type A "Callback" is a service offered to all customers. The rental branch personnel places calls to Body Shops and Service Departments to check the status of the customer's vehicle. Calls are then made to adjusters for extensions and to customers to pass along information (the car is ready, last day the insurance company will pay is XXX, etc.). This section requires the Callback Type to be marked with an "X”. The Callback Type will. help RALPH distinguish the callback list to which this ticket should be assigned.
- Calendar 24 Hour/ Specials You can decide here whether billing will be on a Calendar day or 24- hour basis. You can also go to the "Specials" screen by placing an X next to Special .
- Taxes and Additional Changes This section will display tax information, fuel charges, and additional charges that have been customized by Group/Branch. You can choose what charges apply by simply placing an X in front of the charge. You can also note if a drop charge applies.
- Car Type Requested/Rate Quoted This information will be pulled forward from the Branch or National Reservation. If a Car Type was not requested, or a rate was not quoted, NONE will be displayed in this field.
- Date Out/Current and Customer Ext Today's Date and Time will be supplied by Ralph. Current Ext Date appears if you placed an "X" in B/S, Adj or Service Callback. Customer Ext date appears if you placed an"X" inCustomerCallback.
- Rate Thissection requires infonmationregardingthe daily rate, along with the milejLge limitations andc arges. Estimated Charges, Damage Waiver, PAl and SLP daily rates are also includedjinthis section. All rates are examples only. Please check with your Group for correct rates .
- each screen ed on the bottom portion of each screen are several Function (F) keys. Each one performs a function may be used while creating or viewing a Branch Reservation.
- F Function
- Cust List Displays a list of customer names and numbers that are to be used for sourcing. See example window below.
- F2 Details again to view a detailed branch list.
- the detailed list includes the customer name, Idress, and phone number. This is handy if you are trying to locate a specific customer who has multiple cations or if you need to contact the account in question.
- Page 1 -5 See example screen below
- OTE This screen is edited in blocks. For example, if the Driver's License Number is entered then the tate, Expiration Date, and birth Date are required. Under displayed ERROR MESSAGES to guide you > you go!
- Page 1 -7 Keys is pressed tirst. Allows access to e er vaiuame u cuu nu ⁇ iui ⁇ u ⁇ n when the reservation is created. This is helpful to determine money deposits or rental approval. See example screen below
- Key Renter ID information Name (Last Name*First Name* ), Current Address, Phone Number(s), Social Security Number, Date of birth, Age, and Length of Time lived at the above address (Years/ Months).
- Page 1 -9 ID Rntr Allows you to to locate previous renter information without exiting the reservation. See example screen below
- Today's date and your Group/Branch will already be pre-loaded To view a different date or up/Branch, key desired information over existing A list of reservations will appear in sequential order - ting with the earliest Reservation associated with the date you requested See example screen below
- Option#Field Key Option Number 01.
- Branch Your branch number will be displayed in the field to move the cursorto the next field.
- ENTER 1 to accept the information keyed and advanceto thenext screen. ou should see a listing of all reservations for customers whose last name begins with the same three letters iwerekeyed. Locate and "X" the reservation you created foryourself. This information will forward to te ticket.
- Page2- 1 E The information that you had keyed into the reservation should have torwarded to the Open ;al Ticket. For those fields that you left blank, please fill them in appropriately ion 2 - Renter Information
- Rhone ( 000 ) 000 - 0000 7 Description of other Rhone ( 000 ) 000 - 0000 7 Description
- Type options f press Enter
- F2 Details again to view a detailed branch list.
- Company Bill To This section requires a YES or NO answer. If yes, the Customer Number to be billed, i ID # and other company information are required .
- Claim/Pol/PO# This section requiresthe Claim, Policy or Purchase Order Number alongwith information »ardingthe Damaged/Stolen Vehicle, Insurance Rate and Shop Information. -
- OTE The function keys will be discussed in detail at the end of this exercise, page 2-14.
- Page 2 -7 :en 3 is broken down into four sections
- Callback Type A "Callback" is a service offered to all customers. The rental branch personnel places lls to Body Shops and Service Departments to check the status of the customer's vehicle Calls are then ide to adjustors for extensions and to customers to pass along information (the car is ready, last day the •urance company will pay is XXX, etc.). This section requires the Callback Type to be marked with an .” . The Callback Type will, help RALPH distinguish the callback list to which this ticket should be as-pie.
- Calendar/24 Hour/ Specials You can decide here whether billing will be on a Calendar day or 24- r basis. You can also go to the "Specials" screen by placing an X next to Special.
- Taxes and Additional Charges This section will display tax information, fuel charges, and additional larges that have been customized by Group/Branch You can choose what charges apply by simply lacing an X in front of the charge. You can also note if a drop charge applies.- , ' '
- Page 2 -9 en 4 is broken down into six sections.
- Car Type Requested/Rate Quoted This information will be pulled forward from the Branch or National servation. If a Car Type was not requested, or a rate was not quoted, NONE will be displayed in this field .
- Rate Thissection requires information regardingthedailyrate, along with themileageli ⁇ dtationsandcharges. stimated Charges, Damage Waiver, PAl and SLP daily rates are also includedjn this section. All rates are camplesonly. Please check with your Group forcorrect rates.
- Deposits This section requires information regarding the deposit to be taken at the time of the rental and DW it was received.
- iNTER I to accept the information keyed and advance to the next screen ocate and "X" your favorite celebrity's reservation you previously created. This information will forward to le ticket.
- CMD 8 I Lease Customer. Information about renting to Lease Customers.
- Page3 -7 rcise 4 will guide you through opening a ticket with a Weekend/Holiday special rate. You will be the er.
- Option 1 Open a Ticket and complete Screens 1,2 and 3.
- Option 1 Open a Ticket and complete Screens 1,2 and 3.
- Option 1 Daily Special.
- Option 2 Package Special (one price charged for a specific number of days and miles).
- TAB LEFT I topositionthecursorintheselectionfieldtotherightoftheOption dumber. See the box marked on the example.
- the customer's last name is keyed in Field A. If the ticket number is known, but not the customer name, key the ticket number in Field B . For this exercise, key your last name in Field A IENTER I . The bllowing screen will appear.
- reen2 includes the sections: •Current Rate Effective Date •Claim/Policy/PO#
- ly information may be changed by keying directly over what is displayed. Information may also be added deleted if necessary.
- ⁇ e screen is divided into 2 major sections.
- Switching Units The portion of the screen above the current date and time is used to switch units.
- Changing Rates The lower portion of the screen, below current date and time, is used to change rates.
- ither one or both options may be used.
- Damage Waiver and PAl may be added/deleted/changed
- Page7-3 5 Rate Displays current rental Rate History on top portion of screen, followed by previous rate history information: Date and Time charges started. Rate/per Day, Mileage (unlimited or charged), Damage Waiver orPAI purchased.
- Page7 -5 rcise 8 will guide you through Option 12 - Callbacks - to view or update Open Rental Tickets and ervations for your Branch or for another Branch on your machine. Also, the callback history will ain with the ticket after it has been closed. This is helpful if you have an adjustor or customer > has a question about a closed rental ticket.
- OTE It is very important that you pay attention to detail while keying or updating all callback formation. It will eliminate problems if you are careful at the start.
- Le Body Shop Screen lists all body shops alphabetically, including phone numbers and the number calls to be made to that shop.
- Leminder! Use your roll-up and roll-down keys to scroll backward or forward through Shop listings.
- BilUto Information Displays the Bill-to Customer Number, Company Name, Phone Number and Extension, ID Number, Attention Name, Claim/Policy/P.O. Number, and Max Amount Bill-to Customer Number will pay. Also, Repair Shop's Customer Number and Name, Phone Number, Contact Person's Nar at the Shop, Year Make Model of renter's vehicle, Loss Date, and Insured's Name is listed
- ⁇ — ⁇ to move cursor through the fields. To change ticket information, press F8 Update Tkt, then key new information over the existing information.
- New Information Displays all callback information to date. This is the most important and utilized part of the Callback System.
- RALPH automatically displays a record of all previous callback messages, date and time call was made, and employee number of the person who made the call. This record remains in the callback history of the closed ticket, for future reference. Use roll-up and roll-down keys to scroll backward and forward through the previous records, as needed.
- Adjustor Screen lists all insurance companies alphabetically, including customer numbers, phone ibers and number of calls to be made to that office
- Customer option can also provide a list of customers who are paying by cash/check ONLY To v this list from the customer calls, on the Callback Menu Screen, key X in both the "Customer" field
- An extension flag (*) indicates ticket has an extension date that is more than 2 days old. Hence make all extension flags a priority'
- Callback Status Adjustor - Displays adjustor callback status - LM (Left Message), DO (Make Call), OK (Call Made).
- An extension flag (*) indicates ticket has an extension date that is more than 2 days old Hence make all extension flags a priority 1
- Callback Type - Key X to select Callback Detail Record to display B/S (Body Shop), ADJ (Adjustor), SVC (Service), and CST (Customer).
- a "#" by a Callback Type indicates a message has been left at that Callback Source (Body Shop, Adjustor, etc.). Press 1 ENTER
- Rental Type - Displays rental category - 1 (Insurance), B (Body Shop), D (Dealership), R (Regular), C (Corporate), O (Other).
- Cust List Displays a list of customer names and numbers that are to be used for billing purposes.
- 'ID List Displays a list of ID numbers for individual adjustors, agents, etc. for each customer number.
- Closing Ticket # This section displays the DR Ticket Number, Renter Name and the Date and Time the arges end. The current date and time are provided by the computer, but can bechanged by keying over date awn.
- Mileage This section requires the Starting and Ending mileage for each unit, along with Fuel Charge, isc. Charges, etc.
- Billing Dates (If different): This section allows you to key billing dates if they are different from the rtual dates of the contract.
- the length of this rental is determined by the current extension date If necessary, adjust the date by eying directly over the information displayed.
- OTE You may see an error message requesting the mileage be confirmed Because this is a training ogram, you may key an "X" in the selection field for mileage confirmation without updating any files. >r everyday branch use - you must verify the mileage you keyed is correct before confirming that mileage.
- This information may be updated/changed/deleted if necessary.
- ENTER j to accept the information and close the ticket.
- RALPH will receipt the cash you accepted om the customer and bill the third party, Your Name, for their amount.
- Cash Management Option - Option 15 on the ECARS Training Menu - provides important rmation regarding Credit Card and Check approval procedures It also includes a cash summary ion that will allow you to balance the summary created while you opened and closed rental tickets in previous exercises.
- Page 10- 1 SH & CHECK SUMMARY - Selection 1, CASH/CHECK REVIEW
- Line # Key a line number in this field to automatically roll screen to that line
- ENTER The screen will display a message verifying the cash and checks balanced and a copy of the 3ash Summary will print from the Plainpaper Printer.
- Jditional Driver? The field for additional driver has been left blank. Key Y or N.
- Do Not Balance The payments that have been keyed do not balance to the amount due. Only Balance Due amount should be receipted. onfirm Date/Time Out: Date and Time keyed is not the current date and time. RALPH needs confirmation.
- Confirm Unit To Be Rented Unit rented on another ticket or may be owned by another Branch in your Group. Always has a message explaining the problem.
- lental Type Invalid Rental Type field has been left blank, or rental type keyed is not valid.
- Time Out Invalid Time out has been keyed incorrectly, or field left blank.
Priority Applications (9)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
CA 2416840 CA2416840A1 (en) | 2000-10-20 | 2001-10-19 | Extended web enabled multi-featured business to business computer system for rental vehicle services |
EP01273072A EP1327210A2 (en) | 2000-10-20 | 2001-10-19 | Extended web enabled multi-featured business to business computer system for rental vehicle services |
US10/343,576 US8374894B2 (en) | 2000-10-20 | 2001-10-19 | Extended web enabled multi-featured business to business computer system for rental vehicle services |
US10/865,116 US8600783B2 (en) | 2000-08-18 | 2004-06-10 | Business to business computer system for communicating and processing rental car reservations using web services |
US11/609,844 US20070174081A1 (en) | 2000-08-18 | 2006-12-12 | Computer System for Processing Rental Car Reservations with Automated Callback Reminders |
US13/673,713 US20140052478A1 (en) | 2000-10-20 | 2012-11-09 | Method and System for Marketing Vehicles for Sale or Lease to Replace Totaled Vehicles |
US13/761,819 US20130159033A1 (en) | 2000-08-18 | 2013-02-07 | Extended Web Enabled Multi-Featured Business To Business Computer System For Rental Vehicle Services |
US13/762,841 US20130246104A1 (en) | 2000-08-18 | 2013-02-08 | Extended Web Enabled Multi-Featured Business To Business Computer System For Rental Vehicle Services |
US14/057,490 US10929920B2 (en) | 2000-08-18 | 2013-10-18 | Business to business computer system for communicating and processing rental car reservations using web services |
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US09/694,050 US7899690B1 (en) | 2000-08-18 | 2000-10-20 | Extended web enabled business to business computer system for rental vehicle services |
US09/694,050 | 2000-10-20 |
Related Parent Applications (2)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
US09/694,050 Continuation-In-Part US7899690B1 (en) | 2000-08-18 | 2000-10-20 | Extended web enabled business to business computer system for rental vehicle services |
US13/025,617 Continuation-In-Part US8401881B2 (en) | 2000-08-18 | 2011-02-11 | Extended web enabled business to business computer system for rental vehicle services |
Related Child Applications (7)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
US10343576 A-371-Of-International | 2001-10-19 | ||
US10/343,576 A-371-Of-International US8374894B2 (en) | 2000-08-18 | 2001-10-19 | Extended web enabled multi-featured business to business computer system for rental vehicle services |
US10/028,073 Continuation-In-Part US20030125992A1 (en) | 2000-08-18 | 2001-12-26 | Web browser based computer network for processing vehicle rental transactions on a large scale |
US10/865,116 Continuation-In-Part US8600783B2 (en) | 2000-08-18 | 2004-06-10 | Business to business computer system for communicating and processing rental car reservations using web services |
US13/673,713 Division US20140052478A1 (en) | 2000-10-20 | 2012-11-09 | Method and System for Marketing Vehicles for Sale or Lease to Replace Totaled Vehicles |
US13/761,819 Continuation US20130159033A1 (en) | 2000-08-18 | 2013-02-07 | Extended Web Enabled Multi-Featured Business To Business Computer System For Rental Vehicle Services |
US13/762,841 Division US20130246104A1 (en) | 2000-08-18 | 2013-02-08 | Extended Web Enabled Multi-Featured Business To Business Computer System For Rental Vehicle Services |
Publications (2)
Publication Number | Publication Date |
---|---|
WO2002067175A2 true WO2002067175A2 (en) | 2002-08-29 |
WO2002067175A8 WO2002067175A8 (en) | 2002-11-14 |
Family
ID=24787204
Family Applications (2)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
PCT/US2001/051431 WO2002097700A2 (en) | 2000-10-20 | 2001-10-19 | Extended web enabled multi-featured business to business computer system for rental vehicle services |
PCT/US2001/051437 WO2002067175A2 (en) | 2000-08-18 | 2001-10-19 | Extended web enabled multi-featured business to business computer system for rental vehicle services |
Family Applications Before (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
PCT/US2001/051431 WO2002097700A2 (en) | 2000-10-20 | 2001-10-19 | Extended web enabled multi-featured business to business computer system for rental vehicle services |
Country Status (4)
Cited By (7)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US8160906B2 (en) | 2006-12-12 | 2012-04-17 | The Crawford Group, Inc. | System and method for improved rental vehicle reservation management |
US20120209637A1 (en) * | 2002-06-14 | 2012-08-16 | The Crawford Group, Inc. | Method and Apparatus for Improved Customer Direct On-Line Reservation of Rental Vehicles |
US20130018680A1 (en) * | 2006-03-16 | 2013-01-17 | The Crawford Group, Inc. | Method and System for Providing and Administering Online Rental Vehicle Reservation Booking Services |
US8412546B2 (en) | 2007-07-25 | 2013-04-02 | The Crawford Group, Inc. | Method and apparatus for tracking repair facility performance for repairs relating to replacement rental vehicle transactions |
US8600783B2 (en) | 2000-08-18 | 2013-12-03 | The Crawford Group, Inc. | Business to business computer system for communicating and processing rental car reservations using web services |
US10366352B2 (en) | 2006-10-06 | 2019-07-30 | The Crawford Group, Inc. | Method and system for communicating vehicle repair information to a business-to-business rental vehicle reservation management computer system |
CN111832778A (zh) * | 2020-07-17 | 2020-10-27 | 厦门金龙联合汽车工业有限公司 | 一种客车换电提醒预约系统及方法 |
Families Citing this family (84)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US10361802B1 (en) | 1999-02-01 | 2019-07-23 | Blanding Hovenweep, Llc | Adaptive pattern recognition based control system and method |
US7904187B2 (en) | 1999-02-01 | 2011-03-08 | Hoffberg Steven M | Internet appliance system and method |
US7275038B1 (en) * | 2000-08-18 | 2007-09-25 | The Crawford Group, Inc. | Web enabled business to business operating system for rental car services |
US7899690B1 (en) | 2000-08-18 | 2011-03-01 | The Crawford Group, Inc. | Extended web enabled business to business computer system for rental vehicle services |
US20050187833A1 (en) * | 2001-04-04 | 2005-08-25 | U-Haul International, Inc. | Automated equipment management and reservation system |
US8571901B2 (en) * | 2002-02-28 | 2013-10-29 | U-Haul International, Inc. | Automated self-storage reservation and management system |
US20040039612A1 (en) | 2002-06-14 | 2004-02-26 | Neil Fitzgerald | Method and apparatus for customer direct on-line reservation of rental vehicles |
CN1751319A (zh) * | 2003-02-03 | 2006-03-22 | 让宁·魏塔理·米伊尔罗维奇 | 商务活动主题信息处理系统 |
AU2004225099B2 (en) * | 2003-03-28 | 2009-10-29 | Dun & Bradstreet, Inc. | System and method for data cleansing |
US7827099B1 (en) * | 2003-11-25 | 2010-11-02 | Autoalert, Inc. | System and method for assessing and managing financial transactions |
US20060242089A1 (en) * | 2005-04-26 | 2006-10-26 | Shahram Vahidi | Web based repair cost estimating system |
US10410274B1 (en) * | 2006-03-06 | 2019-09-10 | Versata, Inc. | Invoicing portal with easy search and easy user communication |
US8005759B2 (en) | 2006-08-17 | 2011-08-23 | Experian Information Solutions, Inc. | System and method for providing a score for a used vehicle |
US20080097798A1 (en) * | 2006-10-18 | 2008-04-24 | The Crawford Group, Inc. | Method and System for Creating and Processing Rental Vehicle Reservations Using Vouchers |
WO2008060846A2 (en) * | 2006-10-27 | 2008-05-22 | Rtp, Llc | Systems and methods for non-traditional media activation |
US20090150193A1 (en) * | 2007-09-04 | 2009-06-11 | Jin Hong | Comprehensive Integrated Online Order and Reservation Platform with Instant Notifications and Interactive Communications |
US8819256B2 (en) * | 2008-01-16 | 2014-08-26 | Broadcom Corporation | Method and system for device property for specification of vendor specific protocol features |
US20100023352A1 (en) * | 2008-07-23 | 2010-01-28 | The Crawford Group, Inc. | System and Method for Improved Information Sharing by Repair Facilities for Managing Rental Vehicle Reservations |
US20110224954A1 (en) * | 2008-08-26 | 2011-09-15 | Cinergix Pty Ltd | Modelling of systems |
US8051110B2 (en) * | 2008-11-10 | 2011-11-01 | International Business Machines Corporation | Identifying screen flows to support multiple entities and their diverse rules with a single application instance |
US20100223158A1 (en) * | 2009-02-27 | 2010-09-02 | Plastech Holding Corp. | System and Method for Vehicle Retail Sales, Distribution, and Post-Sales Maintenance |
US8918388B1 (en) * | 2010-02-26 | 2014-12-23 | Turn Inc. | Custom data warehouse on top of mapreduce |
CA2733365C (en) * | 2010-03-05 | 2018-04-10 | Assetworks Inc. | Key control and related fleet management methods and systems |
US20110288891A1 (en) * | 2010-05-03 | 2011-11-24 | Gettaround, Inc. | On-demand third party asset rental platform |
US10977727B1 (en) | 2010-11-18 | 2021-04-13 | AUTO I.D., Inc. | Web-based system and method for providing comprehensive vehicle build information |
US11301922B2 (en) | 2010-11-18 | 2022-04-12 | AUTO I.D., Inc. | System and method for providing comprehensive vehicle information |
US8726095B2 (en) * | 2010-12-02 | 2014-05-13 | Dell Products L.P. | System and method for proactive management of an information handling system with in-situ measurement of end user actions |
US8929859B2 (en) * | 2011-04-26 | 2015-01-06 | Openet Telecom Ltd. | Systems for enabling subscriber monitoring of telecommunications network usage and service plans |
EP2530633A1 (en) * | 2011-06-01 | 2012-12-05 | Amadeus S.A.S. | Method and system for dynamic user profile handling and management |
US9159053B2 (en) | 2011-07-25 | 2015-10-13 | Path, Inc. | System and method for abstract communication |
US8788297B2 (en) | 2011-08-10 | 2014-07-22 | Hartford Fire Insurance Company | Systems and methods for automobile total loss calculations |
US10460290B2 (en) | 2011-09-12 | 2019-10-29 | Path Mobile Inc Pte. Ltd. | System and method for establishing presence in a brokered chat system |
WO2013040037A1 (en) * | 2011-09-12 | 2013-03-21 | Talkto, Inc. | Multi-user communication system and method |
US9589242B2 (en) * | 2011-09-19 | 2017-03-07 | Microsoft Technology Licensing, Llc | Integrating custom policy rules with policy validation process |
KR101350692B1 (ko) * | 2012-04-25 | 2014-01-10 | 손용석 | 이동 단말기 및 그의 다이렉트 서비스 제공 방법 |
US8621074B2 (en) | 2012-04-27 | 2013-12-31 | Xerox Business Services, Llc | Intelligent work load manager |
US8930040B2 (en) * | 2012-06-07 | 2015-01-06 | Zoll Medical Corporation | Systems and methods for video capture, user feedback, reporting, adaptive parameters, and remote data access in vehicle safety monitoring |
US10127810B2 (en) * | 2012-06-07 | 2018-11-13 | Zoll Medical Corporation | Vehicle safety and driver condition monitoring, and geographic information based road safety systems |
US20140074512A1 (en) * | 2012-09-07 | 2014-03-13 | The Travelers Indemnity Company | Systems and methods for vehicle rental insurance |
US9665912B1 (en) | 2012-09-20 | 2017-05-30 | Allstate Insurance Company | Insurance claim capitation and predictive payment modeling |
US8924241B2 (en) * | 2012-11-19 | 2014-12-30 | Hartford Fire Insurance Company | System and method to determine an insurance policy benefit associated with an asset |
US8788301B1 (en) | 2013-03-13 | 2014-07-22 | Allstate Insurance Company | Parts valuation and use |
US9595019B1 (en) | 2013-03-13 | 2017-03-14 | Allstate Insurance Company | Parts inventory management |
US9499128B2 (en) | 2013-03-14 | 2016-11-22 | The Crawford Group, Inc. | Mobile device-enhanced user selection of specific rental vehicles for a rental vehicle reservation |
US11564002B2 (en) * | 2013-03-15 | 2023-01-24 | Sling TV L.L.C. | Automated replacement of video program content |
US11778257B2 (en) | 2013-03-15 | 2023-10-03 | Sling TV L.L.C. | Digital advertisement frequency correction |
WO2014182649A1 (en) | 2013-05-10 | 2014-11-13 | Zoll Medical Corporation | Scoring, evaluation, and feedback related to ems clinical and operational performance |
WO2015009281A1 (en) * | 2013-07-16 | 2015-01-22 | Interactive Intelligence, Inc. | System and method for predictive live interaction offering and hosting |
US9525743B2 (en) | 2013-07-16 | 2016-12-20 | Interactive Intelligence Group, Inc. | System and method for predictive live interaction offering and hosting |
US8935036B1 (en) * | 2013-09-06 | 2015-01-13 | State Farm Mutual Automobile Insurance Company | Systems and methods for updating a driving tip model using telematics data |
US9760951B2 (en) * | 2014-01-10 | 2017-09-12 | State Farm Mutual Automobile Insurance Company | Systems and methods for automatically updating data representative of insurance related information |
US20150213568A1 (en) * | 2014-01-29 | 2015-07-30 | Adobe Systems Incorporated | Location aware selection of electronic signatures |
US10126716B2 (en) * | 2014-02-11 | 2018-11-13 | Saudi Basic Industries Corporation | Electronic bypass system |
US9238450B1 (en) | 2014-09-09 | 2016-01-19 | Ford Global Technologies, Llc | Vehicle master reset |
US10580054B2 (en) | 2014-12-18 | 2020-03-03 | Experian Information Solutions, Inc. | System, method, apparatus and medium for simultaneously generating vehicle history reports and preapproved financing options |
CN105253330B (zh) * | 2015-10-30 | 2017-04-05 | 中国空间技术研究院 | 一种基于优化的信息融合geo卫星控制系统菜单式设计方法 |
US10412088B2 (en) | 2015-11-09 | 2019-09-10 | Silvercar, Inc. | Vehicle access systems and methods |
DE102015016856A1 (de) * | 2015-12-23 | 2017-06-29 | Liebherr-Werk Biberach Gmbh | Verfahren zur Kranmontage |
DE102016211352A1 (de) * | 2016-02-02 | 2017-08-03 | Volkswagen Aktiengesellschaft | Verfahren zum Konfigurieren von mobilen Online-Diensten |
US10409867B1 (en) * | 2016-06-16 | 2019-09-10 | Experian Information Solutions, Inc. | Systems and methods of managing a database of alphanumeric values |
DE102016218986B4 (de) * | 2016-09-30 | 2024-02-08 | Volkswagen Aktiengesellschaft | Verfahren zur Zugriffsverwaltung eines Fahrzeugs |
WO2018075561A1 (en) | 2016-10-18 | 2018-04-26 | Autoalert, Llc | Visual discovery tool for automotive manufacturers with network encryption, data conditioning, and prediction engine |
US10531227B2 (en) * | 2016-10-19 | 2020-01-07 | Google Llc | Time-delimited action suggestion system |
GB2559159A (en) * | 2017-01-27 | 2018-08-01 | Kbd Tech Limited | System and methods for data correlation between a telematics system and a fleet management system |
CN106991485A (zh) * | 2017-03-17 | 2017-07-28 | 上海岙洋船务服务有限公司 | 一种以船舶为核心的全球船舶服务平台 |
US11210276B1 (en) | 2017-07-14 | 2021-12-28 | Experian Information Solutions, Inc. | Database system for automated event analysis and detection |
US10963846B1 (en) * | 2017-10-31 | 2021-03-30 | Square, Inc. | Automated service determination |
JP6885300B2 (ja) * | 2017-11-06 | 2021-06-09 | トヨタ自動車株式会社 | 料金設定装置、料金設定方法、料金設定システム、料金設定プログラム |
KR102518540B1 (ko) * | 2017-11-27 | 2023-04-07 | 현대자동차주식회사 | 카풀 멤버의 매칭 장치 및 방법 |
US10740404B1 (en) | 2018-03-07 | 2020-08-11 | Experian Information Solutions, Inc. | Database system for dynamically generating customized models |
CN108668222B (zh) * | 2018-05-11 | 2020-06-30 | 京东方科技集团股份有限公司 | 一种约车方法和装置 |
US11710185B1 (en) * | 2018-05-14 | 2023-07-25 | State Farm Mutual Automobile Insurance Company | Smart estimatics methods and systems |
US11120497B1 (en) | 2018-07-03 | 2021-09-14 | State Farm Mutual Automobile Insurance Company | Systems and methods for reserving a replacement rental vehicle |
JP6592225B1 (ja) * | 2018-09-26 | 2019-10-16 | 楽天株式会社 | 受付システム、受付方法、及びプログラム |
US11631118B2 (en) | 2018-12-21 | 2023-04-18 | Soham Inc | Distributed demand generation platform |
US11157835B1 (en) | 2019-01-11 | 2021-10-26 | Experian Information Solutions, Inc. | Systems and methods for generating dynamic models based on trigger events |
US20200380582A1 (en) | 2019-05-29 | 2020-12-03 | Walmart Apollo, Llc | System and method for presenting tire-related information to customers |
CN110532394B (zh) * | 2019-09-11 | 2023-04-07 | 携程计算机技术(上海)有限公司 | 订单备注文本的处理方法及系统 |
JP7325908B2 (ja) * | 2019-09-25 | 2023-08-15 | 株式会社第一興商 | カラオケシステム |
US11316954B2 (en) * | 2020-02-07 | 2022-04-26 | Shopify Inc. | System and method for offloading application extension script execution from application hosting infrastructure |
CN111950768B (zh) * | 2020-07-15 | 2022-03-22 | 合肥工业大学 | 基于细菌觅食算法和蚁群算法的选址—配送方法和系统 |
US11809904B2 (en) * | 2021-04-29 | 2023-11-07 | Shopify Inc. | System and method for executing multiple scripts at a single extension point |
US20220358434A1 (en) * | 2021-05-06 | 2022-11-10 | Honeywell International Inc. | Foundation applications as an accelerator providing well defined extensibility and collection of seeded templates for enhanced user experience and quicker turnaround |
US20230143975A1 (en) * | 2021-11-11 | 2023-05-11 | ServiceTitan, Inc. | Systems and methods for dynamic pricing |
Family Cites Families (453)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US19821A (en) * | 1858-03-30 | Improvement in cotton-presses | ||
US16868A (en) * | 1857-03-24 | Improvement in casting railway-car wheels | ||
US198743A (en) * | 1878-01-01 | Improvement in crown-sheefs for steam-boilers | ||
US32113A (en) * | 1861-04-23 | Henry bailey | ||
US99575A (en) * | 1870-02-08 | Improved potato-digger | ||
US62262A (en) * | 1867-02-19 | freylinghousen | ||
US16825A (en) * | 1857-03-17 | coffin | ||
US9545A (en) * | 1853-01-18 | Harness-board for jacquabjd looms | ||
US46294A (en) * | 1865-02-07 | Improvement in picking-cylinders of machines for disintegrating fibrous materials | ||
US136381A (en) * | 1873-03-04 | Improvement in dining-tables | ||
US111876A (en) * | 1871-02-14 | Improvement in horse and cattle powders | ||
US188761A (en) * | 1877-03-27 | Improvement in punches for numbering checks | ||
US99613A (en) * | 1870-02-08 | To himself | ||
US27483A (en) * | 1860-03-13 | Improved self-adjusting reclining-chair | ||
US27420A (en) * | 1860-03-13 | Machine fob sawing veneers spirally fbom the log | ||
US99738A (en) * | 1870-02-08 | Improved artificial fuel | ||
US41180A (en) * | 1864-01-05 | Improvement in machines for inserting blind-staples | ||
US99735A (en) * | 1870-02-08 | Improvement in cleansing paper, when reduced to pulp, from coloring-matters | ||
US37331A (en) * | 1863-01-06 | Improvement in delineating-telegraphs | ||
US46301A (en) * | 1865-02-07 | Improved coffee-roaster and grain-dryefl | ||
US14270A (en) * | 1856-02-12 | Improvement in potato-planters | ||
US73236A (en) * | 1868-01-14 | Improvement in cart-harness | ||
US99562A (en) * | 1870-02-08 | Improved railway-car coupling | ||
US23450A (en) * | 1859-04-05 | Jacob a | ||
US10781A (en) * | 1854-04-18 | Matthias p | ||
US37298A (en) * | 1863-01-06 | Improvement in printing floor-cloths | ||
US557083A (en) * | 1896-03-24 | Bag-tie | ||
US76029A (en) * | 1868-03-24 | William zimmerman | ||
US3665397A (en) | 1970-06-08 | 1972-05-23 | Minicars Inc | Automobile rental system |
US4774663A (en) | 1980-07-29 | 1988-09-27 | Merrill Lynch, Pierce, Fenner & Smith Incorporated | Securities brokerage-cash management system with short term investment proceeds allotted among multiple accounts |
US4714989A (en) | 1982-02-19 | 1987-12-22 | Billings Roger E | Funtionally structured distributed data processing system |
US4788643A (en) | 1983-08-29 | 1988-11-29 | Trippe Kenneth A B | Cruise information and booking data processing system |
US5309355A (en) | 1984-05-24 | 1994-05-03 | Lockwood Lawrence B | Automated sales system |
US5270922A (en) | 1984-06-29 | 1993-12-14 | Merrill Lynch & Company, Inc. | System for distributing, processing and displaying financial information |
US4897867A (en) | 1985-09-30 | 1990-01-30 | American Telephone And Telegraph Company, At&T Bell Laboratories | Method of and an arrangement for forwarding a customer order |
US4831526A (en) | 1986-04-22 | 1989-05-16 | The Chubb Corporation | Computerized insurance premium quote request and policy issuance system |
US4799156A (en) | 1986-10-01 | 1989-01-17 | Strategic Processing Corporation | Interactive market management system |
US4858121A (en) | 1986-12-12 | 1989-08-15 | Medical Payment Systems, Incorporated | Medical payment system |
US4797818A (en) | 1987-03-26 | 1989-01-10 | Jeno F. Paulucci | Food order/delivery system |
US5210687A (en) | 1987-04-16 | 1993-05-11 | L & C Family Partnership | Business transaction and investment growth monitoring data processing system |
US4757267A (en) | 1987-06-17 | 1988-07-12 | Applied Telematics, Inc. | Telephone system for connecting a customer to a supplier of goods |
US4916611A (en) | 1987-06-30 | 1990-04-10 | Northern Group Services, Inc. | Insurance administration system with means to allow an employer to directly communicate employee status data to centralized data storage means |
US4931932A (en) | 1987-09-28 | 1990-06-05 | Travelsoft, Inc. | Computerized system with means to automatically clear and sell wait-listed customer reservations |
US4899292A (en) | 1988-03-02 | 1990-02-06 | Image Storage/Retrieval Systems, Inc. | System for storing and retrieving text and associated graphics |
US4951196A (en) | 1988-05-04 | 1990-08-21 | Supply Tech, Inc. | Method and apparatus for electronic data interchange |
US4891785A (en) | 1988-07-08 | 1990-01-02 | Donohoo Theodore J | Method for transferring data files between computers in a network response to generalized application program instructions |
CA1337132C (en) | 1988-07-15 | 1995-09-26 | Robert Filepp | Reception system for an interactive computer network and method of operation |
US4984155A (en) | 1988-08-29 | 1991-01-08 | Square D Company | Order entry system having catalog assistance |
US5124909A (en) | 1988-10-31 | 1992-06-23 | Hewlett-Packard Company | Software program for providing cooperative processing between personal computers and a host computer |
US5058044A (en) | 1989-03-30 | 1991-10-15 | Auto I.D. Inc. | Automated maintenance checking system |
US5557515A (en) | 1989-08-11 | 1996-09-17 | Hartford Fire Insurance Company, Inc. | Computerized system and method for work management |
US5182705A (en) * | 1989-08-11 | 1993-01-26 | Itt Corporation | Computer system and method for work management |
US5063506A (en) | 1989-10-23 | 1991-11-05 | International Business Machines Corp. | Cost optimization system for supplying parts |
EP0455825B1 (en) | 1989-11-28 | 2000-04-26 | Japan Airlines Company, Ltd. | Terminal of reserving system and method of operating terminal computer thereof |
US5253165A (en) | 1989-12-18 | 1993-10-12 | Eduardo Leiseca | Computerized reservations and scheduling system |
IL93567A (en) | 1990-02-27 | 1993-02-21 | Israel Hirshberg | Self renting car |
US5218697A (en) | 1990-04-18 | 1993-06-08 | Microsoft Corporation | Method and system for networking computers having varying file architectures |
US5361199A (en) | 1990-07-31 | 1994-11-01 | Texas Instruments Incorporated | Automated procurement system with multi-system data access |
US5319542A (en) | 1990-09-27 | 1994-06-07 | International Business Machines Corporation | System for ordering items using an electronic catalogue |
ES2156857T3 (es) | 1990-10-01 | 2001-08-01 | Thomas A Bush | Sistema de procesamiento transaccional. |
US5224034A (en) | 1990-12-21 | 1993-06-29 | Bell Communications Research, Inc. | Automated system for generating procurement lists |
US5432904A (en) | 1991-02-19 | 1995-07-11 | Ccc Information Services Inc. | Auto repair estimate, text and graphic system |
US5504674A (en) | 1991-02-19 | 1996-04-02 | Ccc Information Services, Inc. | Insurance claims estimate, text, and graphics network and method |
US5216592A (en) | 1991-04-25 | 1993-06-01 | International Business Machines Corporation | System and method for business process automation |
FR2680255B1 (fr) | 1991-08-09 | 1994-01-28 | Gerbaulet Jean Pierre | Dispositif pour une meilleure gestion des operations courantes d'achat de produits et de services. |
US5355474A (en) | 1991-09-27 | 1994-10-11 | Thuraisngham Bhavani M | System for multilevel secure database management using a knowledge base with release-based and other security constraints for query, response and update modification |
US5734823A (en) | 1991-11-04 | 1998-03-31 | Microtome, Inc. | Systems and apparatus for electronic communication and storage of information |
US5237499A (en) | 1991-11-12 | 1993-08-17 | Garback Brent J | Computer travel planning system |
US5369570A (en) | 1991-11-14 | 1994-11-29 | Parad; Harvey A. | Method and system for continuous integrated resource management |
US5557518A (en) | 1994-04-28 | 1996-09-17 | Citibank, N.A. | Trusted agents for open electronic commerce |
GB9126289D0 (en) | 1991-12-10 | 1992-02-12 | Int Computers Ltd | Computer system |
JPH05233570A (ja) | 1991-12-26 | 1993-09-10 | Internatl Business Mach Corp <Ibm> | 異オペレーティング・システム間分散データ処理システム |
US5528490A (en) | 1992-04-10 | 1996-06-18 | Charles E. Hill & Associates, Inc. | Electronic catalog system and method |
JPH05307556A (ja) | 1992-04-30 | 1993-11-19 | Olympus Optical Co Ltd | 統合データベースを用いた情報処理装置 |
CA2097564C (en) | 1992-06-16 | 2004-05-25 | David L. Phillips | Method of coupling open systems to a proprietary network |
US5805689A (en) | 1992-07-31 | 1998-09-08 | 800 Adept, Inc. | Geographically mapped telephone routing method and system |
US5588048A (en) | 1992-07-31 | 1996-12-24 | 800 Adept, Inc. | Geographically mapped telephone routing method and system |
JPH0696100A (ja) | 1992-09-09 | 1994-04-08 | Mitsubishi Electric Corp | 遠隔取引システム |
US5390314A (en) | 1992-10-09 | 1995-02-14 | American Airlines, Inc. | Method and apparatus for developing scripts that access mainframe resources that can be executed on various computer systems having different interface languages without modification |
US5864818A (en) | 1993-01-04 | 1999-01-26 | Feldman; Ron | Automated hotel reservation processing method and system |
US5544320A (en) | 1993-01-08 | 1996-08-06 | Konrad; Allan M. | Remote information service access system based on a client-server-service model |
US5581461A (en) | 1993-02-08 | 1996-12-03 | Itt Sheraton Corporation | Computerized system and method for storage, processing and transfer of inventory and other data among a central processor/database and a number of remote locations |
US5586313A (en) | 1993-02-12 | 1996-12-17 | L.I.D.P. Consulting Services, Inc. | Method for updating a file |
US6385312B1 (en) | 1993-02-22 | 2002-05-07 | Murex Securities, Ltd. | Automatic routing and information system for telephonic services |
US5506897C1 (en) | 1993-02-22 | 2001-12-11 | Murex Securities Ltd | Automatic routing system for telephonic services |
US5982868A (en) | 1993-02-22 | 1999-11-09 | Murex Securities, Ltd. | Automatic routing and information system for telephonic services |
US5848131A (en) | 1993-02-22 | 1998-12-08 | Murex Securities, Ltd. | Automatic information and routing system for telephonic services |
US5712989A (en) | 1993-04-02 | 1998-01-27 | Fisher Scientific Company | Just-in-time requisition and inventory management system |
US5977966A (en) | 1993-04-28 | 1999-11-02 | Microsoft Corporation | System-provided window elements having adjustable dimensions |
US5950169A (en) | 1993-05-19 | 1999-09-07 | Ccc Information Services, Inc. | System and method for managing insurance claim processing |
CN1110068A (zh) | 1993-05-20 | 1995-10-11 | 穆尔商务表格有限公司 | 将客户定单流通到各个供应商的计算机集成网络 |
US6282489B1 (en) | 1993-05-28 | 2001-08-28 | Mapquest.Com, Inc. | Methods and apparatus for displaying a travel route and generating a list of places of interest located near the travel route |
US5724520A (en) | 1993-06-08 | 1998-03-03 | Anthony V. Pugliese | Electronic ticketing and reservation system and method |
US20010016825A1 (en) | 1993-06-08 | 2001-08-23 | Pugliese, Anthony V. | Electronic ticketing and reservation system and method |
JPH08511889A (ja) | 1993-06-28 | 1996-12-10 | ダウ、ベネルクス、ナームロゼ、ベノートスハップ | 拡張プログラム間通信サーバ |
US5794207A (en) | 1996-09-04 | 1998-08-11 | Walker Asset Management Limited Partnership | Method and apparatus for a cryptographically assisted commercial network system designed to facilitate buyer-driven conditional purchase offers |
US5666493A (en) | 1993-08-24 | 1997-09-09 | Lykes Bros., Inc. | System for managing customer orders and method of implementation |
US5422809A (en) | 1993-08-25 | 1995-06-06 | Touch Screen Media, Inc. | Method and apparatus for providing travel destination information and making travel reservations |
US5465206B1 (en) | 1993-11-01 | 1998-04-21 | Visa Int Service Ass | Electronic bill pay system |
CA2137167C (en) | 1993-12-22 | 1999-09-21 | Tony J. Brice | Data management method and architecture |
US5550734A (en) | 1993-12-23 | 1996-08-27 | The Pharmacy Fund, Inc. | Computerized healthcare accounts receivable purchasing collections securitization and management system |
US5909570A (en) | 1993-12-28 | 1999-06-01 | Webber; David R. R. | Template mapping system for data translation |
US5592375A (en) | 1994-03-11 | 1997-01-07 | Eagleview, Inc. | Computer-assisted system for interactively brokering goods or services between buyers and sellers |
US6732358B1 (en) | 1994-03-24 | 2004-05-04 | Ncr Corporation | Automatic updating of computer software |
US5818715A (en) | 1994-04-18 | 1998-10-06 | International Business Machines Corporation | Method and system for efficiently modifying a project model in response to an update to the project model |
US5721913A (en) | 1994-05-05 | 1998-02-24 | Lucent Technologies Inc. | Integrated activity management system |
DE4416507C5 (de) | 1994-05-10 | 2006-10-19 | Volkswagen Ag | Verfahren zur Erkennung einer Benutzungsberechtigung für ein Fahrzeug |
US5948040A (en) | 1994-06-24 | 1999-09-07 | Delorme Publishing Co. | Travel reservation information and planning system |
US5592378A (en) | 1994-08-19 | 1997-01-07 | Andersen Consulting Llp | Computerized order entry system and method |
DE4429852A1 (de) | 1994-08-23 | 1996-02-29 | Daimler Benz Ag | Mietfahrzeugverkehrssystem |
US5640505A (en) | 1994-09-07 | 1997-06-17 | British Telecommunications Public Limited Company | Operational support structure for a telecommunications network |
US6023679A (en) | 1994-10-04 | 2000-02-08 | Amadeus Global Travel Distribution Llc | Pre- and post-ticketed travel reservation information management system |
US5586312A (en) | 1994-10-11 | 1996-12-17 | Unisys Corporation | Method and apparatus for using an independent transaction processing application as a service routine |
US5808894A (en) | 1994-10-26 | 1998-09-15 | Optipat, Inc. | Automated ordering method |
US5696965A (en) | 1994-11-03 | 1997-12-09 | Intel Corporation | Electronic information appraisal agent |
US5570283A (en) | 1994-11-18 | 1996-10-29 | Travelnet, Inc. | Corporate travel controller |
FR2728088A1 (fr) | 1994-12-13 | 1996-06-14 | Inst Nat Rech Inf Automat | Procede d'echange d'informations en mode client/serveur, entre stations reliees par un reseau de communication |
US5799157A (en) | 1994-12-13 | 1998-08-25 | Elcom Systems, Inc. | System and method for creating interactive electronic systems to present information and execute transactions |
US5664207A (en) | 1994-12-16 | 1997-09-02 | Xcellenet, Inc. | Systems and methods for automatically sharing information among remote/mobile nodes |
US6275843B1 (en) | 1994-12-22 | 2001-08-14 | Unisys Corporation | Method and apparatus for processing multiple service requests within a global transaction by a single server application program instance |
US5839112A (en) | 1994-12-28 | 1998-11-17 | Automatic Data Processing | Method and apparatus for displaying and selecting vehicle parts |
US5758341A (en) | 1995-01-17 | 1998-05-26 | Anthem Healthcare Solutions, Inc. | Automated transaction processing system and process with emulation of human error resolution |
US6058378A (en) | 1995-02-22 | 2000-05-02 | Citibank, N.A. | Electronic delivery system and method for integrating global financial services |
US5978577A (en) | 1995-03-17 | 1999-11-02 | Csg Systems, Inc. | Method and apparatus for transaction processing in a distributed database system |
US5793966A (en) | 1995-12-01 | 1998-08-11 | Vermeer Technologies, Inc. | Computer system and computer-implemented process for creation and maintenance of online services |
JPH08292987A (ja) | 1995-04-24 | 1996-11-05 | Fujitsu Ltd | 予約の重要度に基づく調整を行う予約管理装置および方法 |
US6230202B1 (en) | 1995-05-01 | 2001-05-08 | Donald A Lewine | Method for performing transactions on the world-wide web computer network |
US5721832A (en) | 1995-05-12 | 1998-02-24 | Regal Greetings & Gifts Inc. | Method and apparatus for an interactive computerized catalog system |
US6044382A (en) | 1995-05-19 | 2000-03-28 | Cyber Fone Technologies, Inc. | Data transaction assembly server |
US5875110A (en) | 1995-06-07 | 1999-02-23 | American Greetings Corporation | Method and system for vending products |
US5978817A (en) | 1995-08-15 | 1999-11-02 | Netscape Communications Corp. | Browser having automatic URL generation |
US5956509A (en) | 1995-08-18 | 1999-09-21 | Microsoft Corporation | System and method for performing remote requests with an on-line service network |
US5710887A (en) | 1995-08-29 | 1998-01-20 | Broadvision | Computer system and method for electronic commerce |
US5644721A (en) | 1995-08-30 | 1997-07-01 | System One Information Management, L.L.C. | Multiple currency travel reservation information management system and method |
JPH0973480A (ja) | 1995-09-01 | 1997-03-18 | Fujitsu Ltd | コンテンツ販売価格課金システム及び課金方法 |
US7050986B1 (en) | 1995-09-06 | 2006-05-23 | The Sabre Group, Inc. | System for corporate traveler planning and travel management |
US5877765A (en) | 1995-09-11 | 1999-03-02 | Microsoft Corporation | Method and system for displaying internet shortcut icons on the desktop |
US5768511A (en) | 1995-09-18 | 1998-06-16 | International Business Machines Corporation | Method and system for managing objects in networked computer system with action performed in the server and object updated in the client |
US6009464A (en) | 1995-09-20 | 1999-12-28 | Sun Microsystems, Inc. | Method and apparatus for enabling application programs to communicate with network clients and servers |
JP3490555B2 (ja) | 1995-10-02 | 2004-01-26 | 株式会社リコー | 発注管理システム |
US5832454A (en) | 1995-10-24 | 1998-11-03 | Docunet, Inc. | Reservation software employing multiple virtual agents |
US6029175A (en) * | 1995-10-26 | 2000-02-22 | Teknowledge Corporation | Automatic retrieval of changed files by a network software agent |
US5732398A (en) | 1995-11-09 | 1998-03-24 | Keyosk Corp. | Self-service system for selling travel-related services or products |
US5842176A (en) | 1995-11-13 | 1998-11-24 | Electronic Data Systems Corporation | Method and apparatus for interacting with a computer reservation system |
US5781892A (en) | 1995-11-13 | 1998-07-14 | Electronic Data Systems Corporation | Method and apparatus for interacting with a computer reservation system |
US5778178A (en) | 1995-11-13 | 1998-07-07 | Arunachalam; Lakshmi | Method and apparatus for enabling real-time bi-directional transactions on a network |
US6122642A (en) | 1996-01-18 | 2000-09-19 | Sabre Inc. | System for propagating, retrieving and using transaction processing facility airline computerized reservation system data on a relational database processing platform |
US5845077A (en) | 1995-11-27 | 1998-12-01 | Microsoft Corporation | Method and system for identifying and obtaining computer software from a remote computer |
US5809478A (en) | 1995-12-08 | 1998-09-15 | Allstate Insurance Company | Method for accessing and evaluating information for processing an application for insurance |
KR100286008B1 (ko) | 1995-12-30 | 2001-04-16 | 윤종용 | 소프트웨어 프로그램 자동 갱신방법 |
US5848241A (en) | 1996-01-11 | 1998-12-08 | Openframe Corporation Ltd. | Resource sharing facility functions as a controller for secondary storage device and is accessible to all computers via inter system links |
US5832451A (en) | 1996-01-23 | 1998-11-03 | Electronic Data Systems Corporation | Automated travel service management information system |
US5832452A (en) | 1996-01-31 | 1998-11-03 | Electronic Data Systems Corporation | Hotel database inquiry system |
US5930474A (en) | 1996-01-31 | 1999-07-27 | Z Land Llc | Internet organizer for accessing geographically and topically based information |
US5797126A (en) | 1996-02-16 | 1998-08-18 | Helbling; Edward | Automatic theater ticket concierge |
US5963915A (en) | 1996-02-21 | 1999-10-05 | Infoseek Corporation | Secure, convenient and efficient system and method of performing trans-internet purchase transactions |
US6097802A (en) | 1996-02-28 | 2000-08-01 | Sbc Technology Resources, Inc. | Advanced intelligent single telephone number routing |
US5839114A (en) | 1996-02-29 | 1998-11-17 | Electronic Data Systems Corporation | Automated system for selecting an initial computer reservation system |
US5838910A (en) | 1996-03-14 | 1998-11-17 | Domenikos; Steven D. | Systems and methods for executing application programs from a memory device linked to a server at an internet site |
US5754772A (en) | 1996-03-26 | 1998-05-19 | Unisys Corporation | Transaction service independent HTTP server-to-transaction gateway |
US6003007A (en) | 1996-03-28 | 1999-12-14 | Dirienzo; Andrew L. | Attachment integrated claims system and operating method therefor |
US5774873A (en) | 1996-03-29 | 1998-06-30 | Adt Automotive, Inc. | Electronic on-line motor vehicle auction and information system |
US5754830A (en) | 1996-04-01 | 1998-05-19 | Openconnect Systems, Incorporated | Server and web browser terminal emulator for persistent connection to a legacy host system and method of operation |
US6049671A (en) | 1996-04-18 | 2000-04-11 | Microsoft Corporation | Method for identifying and obtaining computer software from a network computer |
US6148289A (en) | 1996-05-10 | 2000-11-14 | Localeyes Corporation | System and method for geographically organizing and classifying businesses on the world-wide web |
EP0807896A3 (en) | 1996-05-15 | 2000-08-30 | Hitachi, Ltd. | Business processing system employing a notice board business system database and method of processing the same |
US5903873A (en) | 1996-05-31 | 1999-05-11 | American General Life And Accident Insurance Company | System for registering insurance transactions and communicating with a home office |
US5918013A (en) | 1996-06-03 | 1999-06-29 | Webtv Networks, Inc. | Method of transcoding documents in a network environment using a proxy server |
US5901214A (en) | 1996-06-10 | 1999-05-04 | Murex Securities, Ltd. | One number intelligent call processing system |
US5893904A (en) | 1996-06-14 | 1999-04-13 | Electronic Data Systems Corporation | System and method for brokering the allocation of an item of business property |
US5870733A (en) | 1996-06-14 | 1999-02-09 | Electronic Data Systems Corporation | Automated system and method for providing access data concerning an item of business property |
US6072870A (en) | 1996-06-17 | 2000-06-06 | Verifone Inc. | System, method and article of manufacture for a gateway payment architecture utilizing a multichannel, extensible, flexible architecture |
US6026379A (en) | 1996-06-17 | 2000-02-15 | Verifone, Inc. | System, method and article of manufacture for managing transactions in a high availability system |
US5889863A (en) | 1996-06-17 | 1999-03-30 | Verifone, Inc. | System, method and article of manufacture for remote virtual point of sale processing utilizing a multichannel, extensible, flexible architecture |
US5850446A (en) | 1996-06-17 | 1998-12-15 | Verifone, Inc. | System, method and article of manufacture for virtual point of sale processing utilizing an extensible, flexible architecture |
US6178409B1 (en) | 1996-06-17 | 2001-01-23 | Verifone, Inc. | System, method and article of manufacture for multiple-entry point virtual point of sale architecture |
US5983208A (en) | 1996-06-17 | 1999-11-09 | Verifone, Inc. | System, method and article of manufacture for handling transaction results in a gateway payment architecture utilizing a multichannel, extensible, flexible architecture |
US6002767A (en) | 1996-06-17 | 1999-12-14 | Verifone, Inc. | System, method and article of manufacture for a modular gateway server architecture |
US5812668A (en) | 1996-06-17 | 1998-09-22 | Verifone, Inc. | System, method and article of manufacture for verifying the operation of a remote transaction clearance system utilizing a multichannel, extensible, flexible architecture |
US6119105A (en) | 1996-06-17 | 2000-09-12 | Verifone, Inc. | System, method and article of manufacture for initiation of software distribution from a point of certificate creation utilizing an extensible, flexible architecture |
US5881230A (en) | 1996-06-24 | 1999-03-09 | Microsoft Corporation | Method and system for remote automation of object oriented applications |
US5862346A (en) | 1996-06-28 | 1999-01-19 | Metadigm | Distributed group activity data network system and corresponding method |
US5802530A (en) | 1996-07-01 | 1998-09-01 | Sun Microsystems, Inc. | Web document based graphical user interface |
US5768510A (en) | 1996-07-01 | 1998-06-16 | Sun Microsystems, Inc. | Object-oriented system, method and article of manufacture for a client-server application enabler system |
US6031533A (en) | 1996-07-03 | 2000-02-29 | Sun Microsystems, Inc. | Graphical user interface for use in a de-centralized network environment |
US5870719A (en) | 1996-07-03 | 1999-02-09 | Sun Microsystems, Inc. | Platform-independent, usage-independent, and access-independent distributed quote configuraton system |
US5835724A (en) | 1996-07-03 | 1998-11-10 | Electronic Data Systems Corporation | System and method for communication information using the internet that receives and maintains information concerning the client and generates and conveys the session data to the client |
US5857191A (en) | 1996-07-08 | 1999-01-05 | Gradient Technologies, Inc. | Web application server with secure common gateway interface |
US6049774A (en) | 1996-07-08 | 2000-04-11 | At&T Corp. | Machine, method and medium for dynamic optimization for resource allocation |
US5757925A (en) | 1996-07-23 | 1998-05-26 | Faybishenko; Yaroslav | Secure platform independent cross-platform remote execution computer system and method |
US5931878A (en) | 1996-08-09 | 1999-08-03 | Mindersoft, Inc. | Computerized prompting systems |
US5898835A (en) | 1996-08-16 | 1999-04-27 | Electronic Data Systems Corporation | System and method for remotely executing a command |
US5897620A (en) | 1997-07-08 | 1999-04-27 | Priceline.Com Inc. | Method and apparatus for the sale of airline-specified flight tickets |
US5926793A (en) | 1996-09-10 | 1999-07-20 | De Rafael; Carey A. | Digital-timeshare-exchange |
US5915241A (en) | 1996-09-13 | 1999-06-22 | Giannini; Jo Melinna | Method and system encoding and processing alternative healthcare provider billing |
US6253188B1 (en) | 1996-09-20 | 2001-06-26 | Thomson Newspapers, Inc. | Automated interactive classified ad system for the internet |
US6012083A (en) | 1996-09-24 | 2000-01-04 | Ricoh Company Ltd. | Method and apparatus for document processing using agents to process transactions created based on document content |
US5931917A (en) | 1996-09-26 | 1999-08-03 | Verifone, Inc. | System, method and article of manufacture for a gateway system architecture with system administration information accessible from a browser |
US5978840A (en) | 1996-09-26 | 1999-11-02 | Verifone, Inc. | System, method and article of manufacture for a payment gateway system architecture for processing encrypted payment transactions utilizing a multichannel, extensible, flexible architecture |
US5805829A (en) | 1996-10-01 | 1998-09-08 | International Business Machines Corp | Process for running applets over non-IP networks |
US5983200A (en) | 1996-10-09 | 1999-11-09 | Slotznick; Benjamin | Intelligent agent for executing delegated tasks |
AU4823697A (en) | 1996-10-15 | 1998-05-11 | Cymedix Corp. | Automated networked service request and fulfillment system and method |
AU5000697A (en) | 1996-10-21 | 1998-05-15 | Orissa, Inc. | Transportation network system |
US5956487A (en) | 1996-10-25 | 1999-09-21 | Hewlett-Packard Company | Embedding web access mechanism in an appliance for user interface functions including a web server and web browser |
US6049832A (en) | 1996-11-15 | 2000-04-11 | Wall Data Incorporated | Method for accessing information on a host computer from a client computer through an intelligent virtual host component |
US5909542A (en) | 1996-11-20 | 1999-06-01 | Cfi Proservices, Inc. | Distributed computing system for executing intercommunicating applications programs |
US5982867A (en) | 1996-11-27 | 1999-11-09 | Ameritech Corporation | Method and system for providing the name of the state of a calling party |
JPH10162065A (ja) | 1996-11-28 | 1998-06-19 | Hitachi Ltd | 配送管理システム |
GB2319862A (en) | 1996-11-28 | 1998-06-03 | Ibm | Performing computer-based on-line commerce using an intelligent agent |
US6014673A (en) | 1996-12-05 | 2000-01-11 | Hewlett-Packard Company | Simultaneous use of database and durable store in work flow and process flow systems |
US6347398B1 (en) | 1996-12-12 | 2002-02-12 | Microsoft Corporation | Automatic software downloading from a computer network |
US6802061B1 (en) | 1996-12-12 | 2004-10-05 | Microsoft Corporation | Automatic software downloading from a computer network |
US5889942A (en) | 1996-12-18 | 1999-03-30 | Orenshteyn; Alexander S. | Secured system for accessing application services from a remote station |
US5892905A (en) | 1996-12-23 | 1999-04-06 | International Business Machines Corporation | Computer apparatus and method for providing a common user interface for software applications accessed via the world-wide web |
US6144990A (en) | 1996-12-23 | 2000-11-07 | International Business Machines Corporation | Computer apparatus and method for communicating between software applications and computers on the world-wide web using universal variable handling |
US6125384A (en) * | 1996-12-23 | 2000-09-26 | International Business Machines Corporation | Computer apparatus and method for communicating between software applications and computers on the world-wide web |
US5923552A (en) | 1996-12-31 | 1999-07-13 | Buildnet, Inc. | Systems and methods for facilitating the exchange of information between separate business entities |
US5946660A (en) | 1997-01-08 | 1999-08-31 | Chas-Tech, Inc. | Automated storage system |
US6240365B1 (en) * | 1997-01-21 | 2001-05-29 | Frank E. Bunn | Automated vehicle tracking and service provision system |
JPH10214284A (ja) | 1997-01-30 | 1998-08-11 | Victor Co Of Japan Ltd | オンラインショッピングシステム及びそのサーバー |
US6058418A (en) | 1997-02-18 | 2000-05-02 | E-Parcel, Llc | Marketing data delivery system |
US5966451A (en) | 1997-02-20 | 1999-10-12 | Kabushiki Kaisha Toshiba | Distributed network computing system, and data exchange apparatus and method and storage medium used in this system |
AUPO525497A0 (en) | 1997-02-21 | 1997-03-20 | Mills, Dudley John | Network-based classified information systems |
US5920696A (en) | 1997-02-25 | 1999-07-06 | International Business Machines Corporation | Dynamic windowing system in a transaction base network for a client to request transactions of transient programs at a server |
CA2201254C (en) | 1997-03-27 | 2002-08-20 | John Wright Stephenson | A system for automated interface generation for computer programs operating in different environments |
US5987423A (en) | 1997-03-28 | 1999-11-16 | International Business Machines Corporation | Object oriented technology framework for order processing |
US5961572A (en) | 1997-04-01 | 1999-10-05 | Bellsouth Intellectual Property Corporation | System and method for identifying the geographic region of a geographic area which contains a geographic point associated with a location |
US5961569A (en) | 1997-04-01 | 1999-10-05 | Bellsouth Corporation | System and method for identifying a geographic point within a geographic section |
US5796634A (en) | 1997-04-01 | 1998-08-18 | Bellsouth Corporation | System and method for identifying the geographic region of a geographic area which contains a geographic zone associated with a location |
US6144944A (en) | 1997-04-24 | 2000-11-07 | Imgis, Inc. | Computer system for efficiently selecting and providing information |
US5956706A (en) | 1997-05-09 | 1999-09-21 | International Business Machines Corporation | Method and system for limiting the cardinality of an SQL query result |
US5890129A (en) | 1997-05-30 | 1999-03-30 | Spurgeon; Loren J. | System for exchanging health care insurance information |
US6014702A (en) | 1997-06-04 | 2000-01-11 | International Business Machines Corporation | Host information access via distributed programmed objects |
US6006148A (en) | 1997-06-06 | 1999-12-21 | Telxon Corporation | Automated vehicle return system |
US6061665A (en) | 1997-06-06 | 2000-05-09 | Verifone, Inc. | System, method and article of manufacture for dynamic negotiation of a network payment framework |
US5973619A (en) | 1997-06-10 | 1999-10-26 | Paredes; Alexis | Automated vehicle dispatch and payment honoring system |
US6073163A (en) | 1997-06-10 | 2000-06-06 | Oracle Corporation | Method and apparatus for enabling web-based execution of an application |
JPH1115666A (ja) | 1997-06-10 | 1999-01-22 | Internatl Business Mach Corp <Ibm> | コンピュータ・システム、メッセージ・モニター方法、及び関連メッセージ送信方法 |
US5847957A (en) | 1997-06-16 | 1998-12-08 | Base Ten Systems, Inc. | Web access for a manufacturing execution system |
US6192415B1 (en) | 1997-06-19 | 2001-02-20 | International Business Machines Corporation | Web server with ability to process URL requests for non-markup language objects and perform actions on the objects using executable instructions contained in the URL |
US5864827A (en) | 1997-06-27 | 1999-01-26 | Belzberg Financial Markets & News International Inc. | System and method for providing an information gateway |
US6112185A (en) | 1997-06-30 | 2000-08-29 | Walker Digital, Llc | Automated service upgrade offer acceptance system |
EP0895173A3 (en) | 1997-08-02 | 2003-02-12 | Fujitsu Services Limited | Computer system for delivery of financial services |
US6018627A (en) * | 1997-09-22 | 2000-01-25 | Unisys Corp. | Tool-independent system for application building in an object oriented development environment with data stored in repository in OMG compliant UML representation |
US6054983A (en) | 1997-09-30 | 2000-04-25 | The United States Of America As Represented By The Secretary Of The Navy | Methods for operating a universal client device permitting interoperation between any two computers |
US6078321A (en) | 1997-09-30 | 2000-06-20 | The United States Of America As Represented By The Secretary Of The Navy | Universal client device for interconnecting and operating any two computers |
US6078322A (en) | 1997-09-30 | 2000-06-20 | The United States Of America As Represented By The Secretary Of The Navy | Methods permitting rapid generation of platform independent software applications executed on a universal client device |
US5944784A (en) | 1997-09-30 | 1999-08-31 | The United States Of America As Represented By The Secretary Of The Navy | Operating methods for a universal client device permittting a computer to receive and display information from several special applications simultaneously |
US6005568A (en) | 1997-09-30 | 1999-12-21 | The United States Of America As Represented By The Secretary Of The Navy | Computer system providing platform independent universal client device |
US6043815A (en) | 1997-09-30 | 2000-03-28 | The United States Of America As Represented By The Secretary Of The Navy | Method for using guiscript and providing a universal client device |
US6091412A (en) | 1997-09-30 | 2000-07-18 | The United States Of America As Represented By The Secretary Of The Navy | Universal client device permitting a computer to receive and display information from several special applications |
US5978834A (en) | 1997-09-30 | 1999-11-02 | The United States Of America As Represented By The Secretary Of The Navy | Platform independent computer interface software responsive to scripted commands |
US5970475A (en) | 1997-10-10 | 1999-10-19 | Intelisys Electronic Commerce, Llc | Electronic procurement system and method for trading partners |
US5946687A (en) | 1997-10-10 | 1999-08-31 | Lucent Technologies Inc. | Geo-enabled personal information manager |
US6535913B2 (en) | 1997-10-31 | 2003-03-18 | Selectica, Inc. | Method and apparatus for use of an application state storage system in interacting with on-line services |
US6233609B1 (en) | 1997-10-31 | 2001-05-15 | Selectica, Inc | Method and apparatus for remote interaction with and configuration of a wan-based knowledge base |
US6076067A (en) | 1997-11-05 | 2000-06-13 | Sabre Inc. | System and method for incorporating origination and destination effects into a vehicle assignment process |
US6021406A (en) | 1997-11-14 | 2000-02-01 | Etak, Inc. | Method for storing map data in a database using space filling curves and a method of searching the database to find objects in a given area and to find objects nearest to a location |
US6016496A (en) | 1997-11-20 | 2000-01-18 | International Business Machines Corporation | Method and apparatus for an object-oriented object for retrieving information from local and remote databases |
US5991739A (en) | 1997-11-24 | 1999-11-23 | Food.Com | Internet online order method and apparatus |
US6084585A (en) | 1998-07-29 | 2000-07-04 | International Business Machines Corp. | System for directly accessing fields on electronic forms |
US6418400B1 (en) | 1997-12-31 | 2002-07-09 | Xml-Global Technologies, Inc. | Representation and processing of EDI mapping templates |
US6094679A (en) | 1998-01-16 | 2000-07-25 | Microsoft Corporation | Distribution of software in a computer network environment |
US6205482B1 (en) | 1998-02-19 | 2001-03-20 | Ameritech Corporation | System and method for executing a request from a client application |
US6229534B1 (en) | 1998-02-27 | 2001-05-08 | Sabre Inc. | Methods and apparatus for accessing information from multiple remote sources |
US6370523B1 (en) | 1998-03-27 | 2002-04-09 | Bellsouth Intellectual Property Corporation | System and methods for determining a desired listing using an intersection of coverage areas and a search region |
US6154172A (en) | 1998-03-31 | 2000-11-28 | Piccionelli; Gregory A. | System and process for limiting distribution of information on a communication network based on geographic location |
US6070142A (en) | 1998-04-17 | 2000-05-30 | Andersen Consulting Llp | Virtual customer sales and service center and method |
US6064973A (en) | 1998-04-17 | 2000-05-16 | Andersen Consulting Llp | Context manager and method for a virtual sales and service center |
US6292185B1 (en) | 1998-04-27 | 2001-09-18 | C.C.R., Inc. | Method and apparatus for tailoring the appearance of a graphical user interface |
US7069228B1 (en) | 1998-04-30 | 2006-06-27 | Rose James W | Apparatus and method for an internet based computer reservation booking system |
US6167567A (en) | 1998-05-05 | 2000-12-26 | 3Com Corporation | Technique for automatically updating software stored on a client computer in a networked client-server environment |
US6175832B1 (en) | 1998-05-11 | 2001-01-16 | International Business Machines Corporation | Method, system and program product for establishing a data reporting and display communication over a network |
US6334146B1 (en) | 1998-06-05 | 2001-12-25 | I2 Technologies Us, Inc. | System and method for remotely accessing data |
US6567783B1 (en) | 1998-06-05 | 2003-05-20 | I2 Technologies Us, Inc. | Communication across one or more enterprise boundaries regarding the occurrence of a workflow event |
US6397191B1 (en) | 1998-06-05 | 2002-05-28 | I2 Technologies Us, Inc. | Object-oriented workflow for multi-enterprise collaboration |
US6119149A (en) | 1998-06-05 | 2000-09-12 | I2 Technologies, Inc. | System and process allowing collaboration within and between enterprises for optimal decision making |
US6101496A (en) | 1998-06-08 | 2000-08-08 | Mapinfo Corporation | Ordered information geocoding method and apparatus |
US6263322B1 (en) | 1998-07-07 | 2001-07-17 | Hunter Engineering Company | Integrated automotive service system and method |
US6327574B1 (en) | 1998-07-07 | 2001-12-04 | Encirq Corporation | Hierarchical models of consumer attributes for targeting content in a privacy-preserving manner |
US8095391B2 (en) | 1998-08-05 | 2012-01-10 | Ccc Information Services, Inc. | System and method for performing reinspection in insurance claim processing |
US7194436B2 (en) | 1998-08-10 | 2007-03-20 | Ford Motor Company | Method and system for internet based financial auto credit application |
US6108650A (en) | 1998-08-21 | 2000-08-22 | Myway.Com Corporation | Method and apparatus for an accelerated radius search |
US6223094B1 (en) | 1998-08-21 | 2001-04-24 | Sap Aktiengesellschaft | Multi-tiered structure for storing and displaying product and process variants |
US6061691A (en) | 1998-08-31 | 2000-05-09 | Maxagrid International, Inc. | Method and system for inventory management |
US6148290A (en) | 1998-09-04 | 2000-11-14 | International Business Machines Corporation | Service contract for managing service systems |
US6418554B1 (en) | 1998-09-21 | 2002-07-09 | Microsoft Corporation | Software implementation installer mechanism |
US6272675B1 (en) | 1998-10-01 | 2001-08-07 | Unisys Corporation | Development system for automatically enabling a server application to execute with an XATMI-compliant transaction manager managing transactions within multiple environments |
US6226675B1 (en) | 1998-10-16 | 2001-05-01 | Commerce One, Inc. | Participant server which process documents for commerce in trading partner networks |
US8006177B1 (en) | 1998-10-16 | 2011-08-23 | Open Invention Network, Llc | Documents for commerce in trading partner networks and interface definitions based on the documents |
US6125391A (en) | 1998-10-16 | 2000-09-26 | Commerce One, Inc. | Market makers using documents for commerce in trading partner networks |
US6189003B1 (en) | 1998-10-23 | 2001-02-13 | Wynwyn.Com Inc. | Online business directory with predefined search template for facilitating the matching of buyers to qualified sellers |
US6311213B2 (en) | 1998-10-27 | 2001-10-30 | International Business Machines Corporation | System and method for server-to-server data storage in a network environment |
US6360205B1 (en) | 1998-10-30 | 2002-03-19 | Trip.Com, Inc. | Obtaining and utilizing commercial information |
US6185555B1 (en) | 1998-10-31 | 2001-02-06 | M/A/R/C Inc. | Method and apparatus for data management using an event transition network |
US6304892B1 (en) | 1998-11-02 | 2001-10-16 | Hewlett-Packard Company | Management system for selective data exchanges across federated environments |
US6286028B1 (en) | 1998-12-01 | 2001-09-04 | International Business Machines Corporation | Method and apparatus for conducting electronic commerce |
US6282568B1 (en) | 1998-12-04 | 2001-08-28 | Sun Microsystems, Inc. | Platform independent distributed management system for manipulating managed objects in a network |
US20010011222A1 (en) | 1998-12-24 | 2001-08-02 | Andrew W. Mclauchlin | Integrated procurement management system using public computer network |
US6445309B1 (en) * | 1998-12-31 | 2002-09-03 | Walker Digital, Llc | Method and apparatus for distributing products to vehicle occupants |
US6282517B1 (en) | 1999-01-14 | 2001-08-28 | Autobytel.Com, Inc. | Real time communication of purchase requests |
US6397208B1 (en) | 1999-01-19 | 2002-05-28 | Microsoft Corporation | System and method for locating real estate in the context of points-of-interest |
US7328166B1 (en) | 1999-01-20 | 2008-02-05 | Sabre, Inc. | Global reservations transaction management system and method |
US6418413B2 (en) | 1999-02-04 | 2002-07-09 | Ita Software, Inc. | Method and apparatus for providing availability of airline seats |
US6381603B1 (en) | 1999-02-22 | 2002-04-30 | Position Iq, Inc. | System and method for accessing local information by using referencing position system |
AU3388600A (en) | 1999-03-02 | 2000-09-21 | Global Reservation Systems, Inc. | A method and system for providing travel reservation and related services |
NO991371L (no) | 1999-03-22 | 2000-09-25 | Fileflow As | FremgangsmÕte ved overføring av filer i et datakommunikasjonsnett |
US6393415B1 (en) | 1999-03-31 | 2002-05-21 | Verizon Laboratories Inc. | Adaptive partitioning techniques in performing query requests and request routing |
US6757698B2 (en) | 1999-04-14 | 2004-06-29 | Iomega Corporation | Method and apparatus for automatically synchronizing data from a host computer to two or more backup data storage locations |
WO2000070530A1 (en) | 1999-05-19 | 2000-11-23 | I.D. Systems, Inc. | Fully automated vehicle rental system |
US6351738B1 (en) | 1999-05-24 | 2002-02-26 | Douglas W. Clark | Collective business system |
US7062765B1 (en) | 1999-05-25 | 2006-06-13 | Realnetworks, Inc. | System and method for updating information via a network |
US6401094B1 (en) | 1999-05-27 | 2002-06-04 | Ma'at | System and method for presenting information in accordance with user preference |
US6594633B1 (en) | 1999-07-07 | 2003-07-15 | Vincent S. Broerman | Real estate computer network |
US20010027439A1 (en) | 1999-07-16 | 2001-10-04 | Holtzman Henry N. | Method and system for computerized form completion |
US6950801B2 (en) | 1999-07-28 | 2005-09-27 | Ppg Industries Ohio, Inc. | Method and apparatus for coordinating services |
US6389431B1 (en) | 1999-08-25 | 2002-05-14 | Hewlett-Packard Company | Message-efficient client transparency system and method therefor |
US6381617B1 (en) | 1999-08-25 | 2002-04-30 | Hewlett-Packard Company | Multiple database client transparency system and method therefor |
US6332163B1 (en) | 1999-09-01 | 2001-12-18 | Accenture, Llp | Method for providing communication services over a computer network system |
US6339773B1 (en) | 1999-10-12 | 2002-01-15 | Naphtali Rishe | Data extractor |
AU1104601A (en) | 1999-10-29 | 2001-05-14 | Singleshop.Com | System and method of aggregate electronic transactions with multiple sources |
US6308160B1 (en) | 1999-11-10 | 2001-10-23 | Rex Entertainment, Inc. | System and method for integrating operation of an indoor golf facility into operation of an airport concourse |
US6324568B1 (en) | 1999-11-30 | 2001-11-27 | Siebel Systems, Inc. | Method and system for distributing objects over a network |
IL133546A0 (en) | 1999-12-16 | 2001-04-30 | Lewin Asaf | A system for providing services through the internet |
WO2001045016A1 (en) | 1999-12-17 | 2001-06-21 | Technology, Patents And Licensing, Inc. | Electronic asset registration method |
US20020019821A1 (en) | 1999-12-17 | 2002-02-14 | Lee Rosenbluth | Apparatus, systems and methods for presenting comparative information |
US20010027420A1 (en) | 1999-12-21 | 2001-10-04 | Miroslav Boublik | Method and apparatus for capturing transaction data |
US6343290B1 (en) | 1999-12-22 | 2002-01-29 | Celeritas Technologies, L.L.C. | Geographic network management system |
US20020032706A1 (en) | 1999-12-23 | 2002-03-14 | Jesse Perla | Method and system for building internet-based applications |
US20020010781A1 (en) | 1999-12-30 | 2002-01-24 | Tuatini Jeffrey Taihana | Shared service messaging models |
US6643652B2 (en) | 2000-01-14 | 2003-11-04 | Saba Software, Inc. | Method and apparatus for managing data exchange among systems in a network |
WO2001052054A2 (en) | 2000-01-14 | 2001-07-19 | Saba Software, Inc. | Method and apparatus for a business applications server |
US20020099575A1 (en) | 2001-01-19 | 2002-07-25 | Hubbard Donald Bruce | System and method for managing rentals from a rental service provider |
US7089588B2 (en) | 2000-01-19 | 2006-08-08 | Reynolds And Reynolds Holdings, Inc. | Performance path method and apparatus for exchanging data among systems using different data formats |
US6609050B2 (en) | 2000-01-20 | 2003-08-19 | Daimlerchrysler Corporation | Vehicle warranty and repair computer-networked system |
EP1118949A1 (en) | 2000-01-21 | 2001-07-25 | Hewlett-Packard Company, A Delaware Corporation | Process and apparatus for allowing transaction between a user and a remote server |
JP2001216713A (ja) | 2000-01-28 | 2001-08-10 | Sony Corp | 予約登録装置及び予約登録方法並びにプログラム格納媒体 |
AU2001232995A1 (en) | 2000-01-28 | 2001-08-07 | Educational Travel Alliance, Inc. | Method and system for creating one or more customized travel web pages over a computer network |
US20010037224A1 (en) | 2000-01-31 | 2001-11-01 | Eldridge James A. | Method and system for submitting and tracking insurance claims via the internet |
US7143186B2 (en) | 2000-02-16 | 2006-11-28 | Bea Systems, Inc. | Pluggable hub system for enterprise wide electronic collaboration |
US7111079B2 (en) | 2000-02-23 | 2006-09-19 | Koninklijke Philips Electronics, N.V. | Architecture of a bridge between a non-IP network and the web |
US7114147B2 (en) | 2000-03-09 | 2006-09-26 | Electronic Data Systems Corporation | Method and system for reporting XML data based on precomputed context and a document object model |
AU2001249180A1 (en) | 2000-03-14 | 2001-09-24 | Eastman Chemical Company | Systems and methods for providing products and services to an industry market |
US7953615B2 (en) | 2000-04-03 | 2011-05-31 | Mitchell International, Inc. | System and method of administering, tracking and managing of claims processing |
JP3636026B2 (ja) | 2000-04-10 | 2005-04-06 | トヨタ自動車株式会社 | 旅行情報提供サーバ |
WO2001080033A2 (en) | 2000-04-17 | 2001-10-25 | Circadence Corporation | System and method for implementing application -independent functionality within a network infrastructure |
US7136821B1 (en) | 2000-04-18 | 2006-11-14 | Neat Group Corporation | Method and apparatus for the composition and sale of travel-oriented packages |
US20030149600A1 (en) | 2000-04-21 | 2003-08-07 | Eckert Seamans Cherin And Mellott Llc | Reservation entry method and system |
US6460041B2 (en) | 2000-04-26 | 2002-10-01 | Inshift Technologies, Inc. | Browser-based database-access engine apparatus and method |
US7295989B2 (en) | 2000-04-28 | 2007-11-13 | Alan Rudnick | Method and system for providing direct and indirect sales channels for goods or services from a single point of purchase |
US20020116205A1 (en) | 2000-05-19 | 2002-08-22 | Ankireddipally Lakshmi Narasimha | Distributed transaction processing system |
US7496637B2 (en) | 2000-05-31 | 2009-02-24 | Oracle International Corp. | Web service syndication system |
US7136913B2 (en) | 2000-05-31 | 2006-11-14 | Lab 7 Networks, Inc. | Object oriented communication among platform independent systems across a firewall over the internet using HTTP-SOAP |
JP2001344490A (ja) | 2000-06-02 | 2001-12-14 | Toyota Motor Corp | 代車依頼管理システム |
US20020010604A1 (en) | 2000-06-09 | 2002-01-24 | David Block | Automated internet based interactive travel planning and reservation system |
US20020099613A1 (en) | 2000-06-14 | 2002-07-25 | Garret Swart | Method for forming and expressing reservables and engagements in a database for a transaction service |
US20020107918A1 (en) | 2000-06-15 | 2002-08-08 | Shaffer James D. | System and method for capturing, matching and linking information in a global communications network |
US6748426B1 (en) | 2000-06-15 | 2004-06-08 | Murex Securities, Ltd. | System and method for linking information in a global computer network |
AU783416B2 (en) | 2000-06-20 | 2005-10-27 | Carlson Wagonlit Travel, Inc. | Traveler service system with a graphical user interface for accessing multiple travel suppliers |
AU2001270032A1 (en) | 2000-06-20 | 2002-01-02 | United Air Lines, Inc. | Travel fares packaging system and method |
JP2002007915A (ja) | 2000-06-21 | 2002-01-11 | Nec Corp | レンタカー貸出システム |
WO2002001508A1 (en) | 2000-06-23 | 2002-01-03 | Automated Car Rental, L.L.C. | System and method for the automated release of vehicles from a moter pool |
US7020620B1 (en) | 2000-06-23 | 2006-03-28 | Basf Corporation | Computer-implemented vehicle repair analysis system |
US20020013767A1 (en) | 2000-06-26 | 2002-01-31 | Norman Katz | Electronic funds transfer system for financial transactions |
AU2001271665A1 (en) | 2000-06-29 | 2002-01-14 | Dynamic Networks, Inc. | Method and system for producing an electronic business network |
US6308120B1 (en) | 2000-06-29 | 2001-10-23 | U-Haul International, Inc. | Vehicle service status tracking system and method |
US20020007289A1 (en) | 2000-07-11 | 2002-01-17 | Malin Mark Elliott | Method and apparatus for processing automobile repair data and statistics |
US20040054600A1 (en) | 2000-08-01 | 2004-03-18 | Chikashi Shike | Rental system |
US7559066B2 (en) | 2000-08-08 | 2009-07-07 | International Business Machines Corporation | CICS BMS (basic message service) meta model |
US7275079B2 (en) | 2000-08-08 | 2007-09-25 | International Business Machines Corporation | Common application metamodel including C/C++ metamodel |
EP1308016A2 (en) | 2000-08-11 | 2003-05-07 | Manugistics, Inc. | System and method for integrating disparate networks for use in electronic communication and commerce |
US8600783B2 (en) | 2000-08-18 | 2013-12-03 | The Crawford Group, Inc. | Business to business computer system for communicating and processing rental car reservations using web services |
US7899690B1 (en) | 2000-08-18 | 2011-03-01 | The Crawford Group, Inc. | Extended web enabled business to business computer system for rental vehicle services |
US20070174081A1 (en) | 2000-08-18 | 2007-07-26 | The Crawford Group, Inc. | Computer System for Processing Rental Car Reservations with Automated Callback Reminders |
US7275038B1 (en) | 2000-08-18 | 2007-09-25 | The Crawford Group, Inc. | Web enabled business to business operating system for rental car services |
US20030125992A1 (en) | 2001-12-26 | 2003-07-03 | The Crawford Group, Inc. | Web browser based computer network for processing vehicle rental transactions on a large scale |
US20020072938A1 (en) | 2000-08-23 | 2002-06-13 | Black Christopher M. | Ground transportation internet reservation system |
JP2002063513A (ja) | 2000-08-23 | 2002-02-28 | Nec Corp | レンタカー予約方法、レンタカー予約システムおよびレンタカー予約プログラムを記録した記録媒体 |
JP2002074126A (ja) | 2000-09-01 | 2002-03-15 | Sakura K C S:Kk | 予約管理システム |
AU2001288827A1 (en) | 2000-09-08 | 2002-03-22 | Asera, Inc. | Integrated design environment for a commerce server system |
US20020059345A1 (en) | 2000-09-12 | 2002-05-16 | Wang Wayne W. | Method for generating transform rules for web-based markup languages |
US9742614B2 (en) | 2000-09-28 | 2017-08-22 | Wellogix Technology Licensing, Llc | Data-type definition driven dynamic business component instantiation and execution framework |
US7987116B2 (en) | 2000-10-02 | 2011-07-26 | Covisint, LLC. | Industry-wide business to business exchange |
US7243075B1 (en) | 2000-10-03 | 2007-07-10 | Shaffer James D | Real-time process for defining, processing and delivering a highly customized contact list over a network |
US6694234B2 (en) | 2000-10-06 | 2004-02-17 | Gmac Insurance Company | Customer service automation systems and methods |
IT1319041B1 (it) | 2000-10-17 | 2003-09-23 | Gestweb Spa | Procedimento di gestione di affitti di beni mobili e immobili su unarete telematica |
AU2001297775A1 (en) | 2000-10-27 | 2002-10-21 | Anc Rental Corporation | Method for completing a rental agreement online |
US20020099738A1 (en) | 2000-11-22 | 2002-07-25 | Grant Hugh Alexander | Automated web access for back-end enterprise systems |
US20020069123A1 (en) | 2000-12-01 | 2002-06-06 | Mats Soderlind | Electronic commerce system |
WO2002048866A2 (en) | 2000-12-11 | 2002-06-20 | Microsoft Corporation | Method and system for management of multiple network resources |
US20020073012A1 (en) | 2000-12-13 | 2002-06-13 | Lowell Michael J. | Vehicle service repair network |
US20020083095A1 (en) | 2000-12-13 | 2002-06-27 | Wu Jackie Zhanhong | System and methods for integration of a Web site with a repository server |
US20020116454A1 (en) | 2000-12-21 | 2002-08-22 | William Dyla | System and method for providing communication among legacy systems using web objects for legacy functions |
US20020082912A1 (en) | 2000-12-22 | 2002-06-27 | Leon Batachia | Transactions between vendors and customers using push/pull model |
US6928487B2 (en) | 2000-12-23 | 2005-08-09 | International Business Machines Corporation | Computer system, method, and business method for automating business-to-business communications |
US20020133359A1 (en) | 2000-12-26 | 2002-09-19 | Appareon | System, method and article of manufacture for country and regional treatment in a supply chain system |
US20020129021A1 (en) | 2000-12-26 | 2002-09-12 | Appareon | System, method and article of manufacture for handling global data in a supply chain system |
US20020120459A1 (en) | 2000-12-26 | 2002-08-29 | Appareon | System, method and article of manufacture for manipulating the sequence of work item execution in a supply chain system |
US7043687B2 (en) | 2000-12-27 | 2006-05-09 | G. E. Information Services, Inc. | Document/message management |
US20020087374A1 (en) | 2001-01-03 | 2002-07-04 | International Business Machines Corporation | Apparatus and method for verifying categorization of services using canonical service description tests |
US7634726B2 (en) | 2001-01-05 | 2009-12-15 | International Business Machines Corporation | Technique for automated e-business services |
US20020099735A1 (en) | 2001-01-19 | 2002-07-25 | Schroeder Jonathan E. | System and method for conducting electronic commerce |
US20020111876A1 (en) | 2001-02-09 | 2002-08-15 | Rudraraju Panduranga R. | Transaction aggregation system and method |
US20020111846A1 (en) | 2001-02-13 | 2002-08-15 | Singer Joel L. | System and method for automatic maintenance reminders |
US7302634B2 (en) | 2001-03-14 | 2007-11-27 | Microsoft Corporation | Schema-based services for identity-based data access |
US20030101190A1 (en) | 2001-03-14 | 2003-05-29 | Microsoft Corporation | Schema-based notification service |
US20020133517A1 (en) | 2001-03-15 | 2002-09-19 | International Business Machines Corporation | Method and apparatus for processing of internet forms |
US20060265475A9 (en) | 2001-03-19 | 2006-11-23 | Thomas Mayberry | Testing web services as components |
CA2438435A1 (en) | 2001-03-30 | 2002-10-10 | E.I. Du Pont De Nemours And Company | Automotive collision repair claims management method and system |
US7143190B2 (en) | 2001-04-02 | 2006-11-28 | Irving S. Rappaport | Method and system for remotely facilitating the integration of a plurality of dissimilar systems |
US20020143644A1 (en) | 2001-04-03 | 2002-10-03 | Cafer Tosun | Connection tool for connecting analytical applications to electronic document sources |
US20050187833A1 (en) | 2001-04-04 | 2005-08-25 | U-Haul International, Inc. | Automated equipment management and reservation system |
US7493261B2 (en) | 2001-04-12 | 2009-02-17 | Getthere L.P. | Travel management system utilizing multiple computer reservation systems (CRSS) |
US20030023463A1 (en) | 2001-04-16 | 2003-01-30 | Frank Dombroski | Method and system for automatically planning, booking, and calendaring travel arrangements |
CA2344074A1 (en) | 2001-04-17 | 2002-10-17 | George Wesley Bradley | Method and system for cross-platform form creation and deployment |
US20030004746A1 (en) | 2001-04-24 | 2003-01-02 | Ali Kheirolomoom | Scenario based creation and device agnostic deployment of discrete and networked business services using process-centric assembly and visual configuration of web service components |
WO2002086679A2 (en) | 2001-04-25 | 2002-10-31 | Metallect Corporation | Service provision system and method |
US20020184054A1 (en) | 2001-04-26 | 2002-12-05 | Robert Cox | Two-way practice management data integration |
US20030028404A1 (en) | 2001-04-30 | 2003-02-06 | Robert Herron | System and method for processing insurance claims |
US8543484B2 (en) | 2001-04-30 | 2013-09-24 | Goldman Sachs & Co. | Universal interface to a financial trading system |
CA2345857A1 (en) | 2001-05-01 | 2002-11-01 | Eric Meunier | System and method for automating a vehicle rental process |
US20020178087A1 (en) | 2001-05-25 | 2002-11-28 | Henderson Greg S. | Internet-based instant messaging hybrid peer-to-peer distributed electronic commerce system and method |
US7146399B2 (en) | 2001-05-25 | 2006-12-05 | 2006 Trident Company | Run-time architecture for enterprise integration with transformation generation |
US6976251B2 (en) | 2001-05-30 | 2005-12-13 | International Business Machines Corporation | Intelligent update agent |
US6882996B2 (en) | 2001-05-31 | 2005-04-19 | International Business Machines Corporation | System, method, and computer program product for reformatting non-XML data for use with internet based systems |
US7171418B2 (en) | 2001-05-31 | 2007-01-30 | Caterpillar Inc | Universal file format for products that allows both parametric and textual searching |
US7324951B2 (en) | 2001-06-05 | 2008-01-29 | Renwick Glenn M | Method of processing vehicle damage claims |
US7272626B2 (en) | 2001-06-19 | 2007-09-18 | Hewlett-Packard Development Company, L.P. | E-service management through distributed correlation |
US20020198743A1 (en) | 2001-06-20 | 2002-12-26 | Ariathurai Arjuna A. | Network architecture and management system for conducting insurance activities on a network |
US20030004822A1 (en) | 2001-06-29 | 2003-01-02 | Internatioanl Business Machines Corporation | Method and apparatus for integrated multi-channel retailing |
US7356803B2 (en) | 2001-07-02 | 2008-04-08 | Bea Systems, Inc. | Annotation based development platform for asynchronous web services |
US7437710B2 (en) | 2001-07-02 | 2008-10-14 | Bea Systems, Inc. | Annotation based development platform for stateful web services |
US7055143B2 (en) | 2001-07-10 | 2006-05-30 | Microsoft Corporation | System and methods for providing a declarative syntax for specifying SOAP-based web services |
US20030014270A1 (en) | 2001-07-16 | 2003-01-16 | Qureshi Latiq J. | Supply chain management system, computer product and method with data exchange means |
US20030014442A1 (en) | 2001-07-16 | 2003-01-16 | Shiigi Clyde K. | Web site application development method using object model for managing web-based content |
US7305614B2 (en) | 2001-07-17 | 2007-12-04 | International Business Machines Corporation | Interoperable retrieval and deposit using annotated schema to interface between industrial document specification languages |
US7222334B2 (en) | 2001-07-24 | 2007-05-22 | Hewlett-Packard Development Comapny, L.P. | Modeling tool for electronic services and associated methods and businesses |
US6684214B2 (en) | 2001-07-30 | 2004-01-27 | Quovadx, Inc. | System and method heterogeneous data source integration |
US20030036966A1 (en) | 2001-08-16 | 2003-02-20 | International Business Machines Corporation | Computer system, method, and business method for integrating an e-commerce application with a back-end business processing application |
US20030036930A1 (en) | 2001-08-17 | 2003-02-20 | Expedia, Inc. | Method and system for creating travel packages |
US6928640B2 (en) | 2001-08-23 | 2005-08-09 | Qbt Systems, Inc. | System and method for building source code for connecting to systems |
US7647561B2 (en) | 2001-08-28 | 2010-01-12 | Nvidia International, Inc. | System, method and computer program product for application development using a visual paradigm to combine existing data and applications |
US6985939B2 (en) | 2001-09-19 | 2006-01-10 | International Business Machines Corporation | Building distributed software services as aggregations of other services |
US7831655B2 (en) | 2001-10-18 | 2010-11-09 | Bea Systems, Inc. | System and method for implementing a service adapter |
US20030097286A1 (en) | 2001-10-18 | 2003-05-22 | Vitria Technologies, Inc. | Model driven collaborative business application development environment and collaborative applications developed therewith |
US8494910B2 (en) | 2002-12-02 | 2013-07-23 | International Business Machines Corporation | Method, system and program product for supporting a transaction between electronic device users |
US20070271128A1 (en) | 2006-05-19 | 2007-11-22 | Raynard Terrence Bolling | Web based management information system |
US10366352B2 (en) | 2006-10-06 | 2019-07-30 | The Crawford Group, Inc. | Method and system for communicating vehicle repair information to a business-to-business rental vehicle reservation management computer system |
US20080097798A1 (en) | 2006-10-18 | 2008-04-24 | The Crawford Group, Inc. | Method and System for Creating and Processing Rental Vehicle Reservations Using Vouchers |
US20080133281A1 (en) | 2006-11-30 | 2008-06-05 | The Crawford Group, Inc. | Method and System for Creating Rental Vehicle Reservations from Facsimile Communications |
US8160906B2 (en) | 2006-12-12 | 2012-04-17 | The Crawford Group, Inc. | System and method for improved rental vehicle reservation management |
CA2695131A1 (en) | 2007-07-25 | 2009-01-29 | The Crawford Group, Inc. | System and method for allocating replacement vehicle rental costs using a virtual bank of repair facility credits |
US20100023352A1 (en) | 2008-07-23 | 2010-01-28 | The Crawford Group, Inc. | System and Method for Improved Information Sharing by Repair Facilities for Managing Rental Vehicle Reservations |
-
2000
- 2000-10-20 US US09/694,050 patent/US7899690B1/en active Active
-
2001
- 2001-10-19 CA CA 2416840 patent/CA2416840A1/en not_active Abandoned
- 2001-10-19 EP EP01273072A patent/EP1327210A2/en not_active Ceased
- 2001-10-19 US US10/343,576 patent/US8374894B2/en active Active
- 2001-10-19 WO PCT/US2001/051431 patent/WO2002097700A2/en active Search and Examination
- 2001-10-19 WO PCT/US2001/051437 patent/WO2002067175A2/en active Search and Examination
-
2011
- 2011-02-11 US US13/025,617 patent/US8401881B2/en not_active Expired - Fee Related
- 2011-02-11 US US13/025,546 patent/US8340989B2/en not_active Expired - Fee Related
-
2012
- 2012-11-09 US US13/673,713 patent/US20140052478A1/en not_active Abandoned
-
2013
- 2013-02-07 US US13/761,819 patent/US20130159033A1/en not_active Abandoned
- 2013-02-08 US US13/762,841 patent/US20130246104A1/en not_active Abandoned
- 2013-03-18 US US13/845,746 patent/US20130218614A1/en not_active Abandoned
Non-Patent Citations (2)
Title |
---|
No Search * |
See also references of EP1327210A2 * |
Cited By (13)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US10929920B2 (en) | 2000-08-18 | 2021-02-23 | The Crawford Group, Inc. | Business to business computer system for communicating and processing rental car reservations using web services |
US8600783B2 (en) | 2000-08-18 | 2013-12-03 | The Crawford Group, Inc. | Business to business computer system for communicating and processing rental car reservations using web services |
US20130290042A1 (en) * | 2002-06-14 | 2013-10-31 | The Crawford Group, Inc. | Method and Apparatus for Improved Customer Direct On-Line Reservation of Rental Vehicles |
US20120209637A1 (en) * | 2002-06-14 | 2012-08-16 | The Crawford Group, Inc. | Method and Apparatus for Improved Customer Direct On-Line Reservation of Rental Vehicles |
US8862487B2 (en) * | 2006-03-16 | 2014-10-14 | The Crawford Group, Inc. | Method and system for providing and administering online rental vehicle reservation booking services |
US20130268447A1 (en) * | 2006-03-16 | 2013-10-10 | The Crawford Group, Inc. | Method and System for Providing and Administering Online Rental Vehicle Reservation Booking Services |
US8862488B2 (en) * | 2006-03-16 | 2014-10-14 | The Crawford Group, Inc. | Method and system for providing and administering online rental vehicle reservation booking services |
US20130018680A1 (en) * | 2006-03-16 | 2013-01-17 | The Crawford Group, Inc. | Method and System for Providing and Administering Online Rental Vehicle Reservation Booking Services |
US10366352B2 (en) | 2006-10-06 | 2019-07-30 | The Crawford Group, Inc. | Method and system for communicating vehicle repair information to a business-to-business rental vehicle reservation management computer system |
US8775222B2 (en) | 2006-12-12 | 2014-07-08 | The Crawford Group, Inc. | System and method for improved rental vehicle reservation management |
US8160906B2 (en) | 2006-12-12 | 2012-04-17 | The Crawford Group, Inc. | System and method for improved rental vehicle reservation management |
US8412546B2 (en) | 2007-07-25 | 2013-04-02 | The Crawford Group, Inc. | Method and apparatus for tracking repair facility performance for repairs relating to replacement rental vehicle transactions |
CN111832778A (zh) * | 2020-07-17 | 2020-10-27 | 厦门金龙联合汽车工业有限公司 | 一种客车换电提醒预约系统及方法 |
Also Published As
Publication number | Publication date |
---|---|
US7899690B1 (en) | 2011-03-01 |
US20050021378A1 (en) | 2005-01-27 |
WO2002097700A2 (en) | 2002-12-05 |
US8401881B2 (en) | 2013-03-19 |
US20130159033A1 (en) | 2013-06-20 |
US8340989B2 (en) | 2012-12-25 |
US8374894B2 (en) | 2013-02-12 |
EP1327210A2 (en) | 2003-07-16 |
US20130246104A1 (en) | 2013-09-19 |
WO2002097700A8 (en) | 2003-02-20 |
CA2416840A1 (en) | 2002-08-29 |
US20140052478A1 (en) | 2014-02-20 |
US20110153372A1 (en) | 2011-06-23 |
WO2002067175A8 (en) | 2002-11-14 |
US20130218614A1 (en) | 2013-08-22 |
US20110153375A1 (en) | 2011-06-23 |
Similar Documents
Publication | Publication Date | Title |
---|---|---|
EP1327210A2 (en) | Extended web enabled multi-featured business to business computer system for rental vehicle services | |
US11263700B1 (en) | Communication of insurance claim data | |
US6985922B1 (en) | Method, apparatus and system for processing compliance actions over a wide area network | |
US20150221041A1 (en) | Communication of Insurance Claim Data | |
US20060224478A1 (en) | Personnel absence management and monitoring system | |
US20120271664A1 (en) | Account level participation for underwriting components | |
MXPA04008643A (es) | Sistema, metodo y producto de programa de computadora para la administracion en linea de viajes y gastos. | |
WO2002039358A2 (en) | Automated insurance policy application | |
US10803459B2 (en) | Online transaction processing system for multi-product transactions | |
US20070225998A1 (en) | Systems and Methods for Providing, Marketing, and Supporting Integrated Web-Based Software | |
US20200134727A1 (en) | Document creation system and method utilizing optional component documents | |
US20190012743A1 (en) | System to support supplemental risk relationship requests via agency management system computer server | |
US20120123807A1 (en) | Systems, methods, and apparatus for enterprise billing and accounts receivable | |
US20060265254A1 (en) | Agency service center | |
US20170278019A1 (en) | Online transaction processing system for multi-product transactions | |
US11694274B2 (en) | Processing system to facilitate multi-region risk relationships | |
US20240127357A1 (en) | Communication of insurance claim data | |
US20170278163A1 (en) | Online transaction processing system for multi-product transactions | |
US20170278158A1 (en) | Online transaction processing system for multi-product transactions | |
US20200320637A1 (en) | Automated potential risk relationship initial review and finalization via partner platform | |
US10402877B2 (en) | Online transaction processing system for multi-product transactions | |
No | Request for Proposal (RFP) | |
CN108876272A (zh) | 保险单的增值开发人员分配方法、设备及存储介质 | |
WO2005081147A2 (en) | System and data structure for account management |
Legal Events
Date | Code | Title | Description |
---|---|---|---|
AK | Designated states |
Kind code of ref document: A2 Designated state(s): AE AG AL AM AT AU AZ BA BB BG BR BY BZ CA CH CN CO CR CU CZ DE DK DM DZ EC EE ES FI GB GD GE GH GM HR HU ID IL IN IS JP KE KG KP KR KZ LC LK LR LS LT LU LV MA MD MG MK MN MW MX MZ NO NZ PH PL PT RO RU SD SE SG SI SK SL TJ TM TR TT TZ UA UG US UZ VN YU ZA ZW |
|
AL | Designated countries for regional patents |
Kind code of ref document: A2 Designated state(s): GH GM KE LS MW MZ SD SL SZ TZ UG ZW AM AZ BY KG KZ MD RU TJ TM AT BE CH CY DE DK ES FI FR GB GR IE IT LU MC NL PT SE TR BF BJ CF CG CI CM GA GN GQ GW ML MR NE SN TD TG |
|
121 | Ep: the epo has been informed by wipo that ep was designated in this application | ||
AK | Designated states |
Kind code of ref document: C1 Designated state(s): AE AG AL AM AT AU AZ BA BB BG BR BY BZ CA CH CN CO CR CU CZ DE DK DM DZ EC EE ES FI GB GD GE GH GM HR HU ID IL IN IS JP KE KG KP KR KZ LC LK LR LS LT LU LV MA MD MG MK MN MW MX MZ NO NZ PH PL PT RO RU SD SE SG SI SK SL TJ TM TR TT TZ UA UG US UZ VN YU ZA ZW |
|
AL | Designated countries for regional patents |
Kind code of ref document: C1 Designated state(s): GH GM KE LS MW MZ SD SL SZ TZ UG ZW AM AZ BY KG KZ MD RU TJ TM AT BE CH CY DE DK ES FI FR GB GR IE IT LU MC NL PT SE TR BF BJ CF CG CI CM GA GN GQ GW ML MR NE SN TD TG |
|
D17 | Declaration under article 17(2)a | ||
WWE | Wipo information: entry into national phase |
Ref document number: 2416840 Country of ref document: CA |
|
WWE | Wipo information: entry into national phase |
Ref document number: 10343576 Country of ref document: US |
|
WWE | Wipo information: entry into national phase |
Ref document number: 2001273072 Country of ref document: EP |
|
DFPE | Request for preliminary examination filed prior to expiration of 19th month from priority date (pct application filed before 20040101) | ||
WWP | Wipo information: published in national office |
Ref document number: 2001273072 Country of ref document: EP |
|
REG | Reference to national code |
Ref country code: DE Ref legal event code: 8642 |
|
NENP | Non-entry into the national phase |
Ref country code: JP |