WO2001095183A1 - Systeme de reservation/controle en ligne pour estheticiens ou similaires - Google Patents

Systeme de reservation/controle en ligne pour estheticiens ou similaires Download PDF

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Publication number
WO2001095183A1
WO2001095183A1 PCT/JP2001/004680 JP0104680W WO0195183A1 WO 2001095183 A1 WO2001095183 A1 WO 2001095183A1 JP 0104680 W JP0104680 W JP 0104680W WO 0195183 A1 WO0195183 A1 WO 0195183A1
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WO
WIPO (PCT)
Prior art keywords
information
reservation
online
customer
staff
Prior art date
Application number
PCT/JP2001/004680
Other languages
English (en)
Japanese (ja)
Inventor
Osamu Nakazawa
Original Assignee
Yugen Kaisha Iruma Computer Support
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Yugen Kaisha Iruma Computer Support filed Critical Yugen Kaisha Iruma Computer Support
Priority to KR1020027015926A priority Critical patent/KR100818698B1/ko
Priority to AU2001262686A priority patent/AU2001262686A1/en
Publication of WO2001095183A1 publication Critical patent/WO2001095183A1/fr

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Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/02—Reservations, e.g. for tickets, services or events
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions

Definitions

  • a customer searches for a beauty salon or a hairdresser in charge from a list of information displayed online, and makes a reservation.
  • the present invention relates to an online reservation and management system for hairdressers and the like, which can transmit and receive information, and can view and manage customer personal information, history, and other information from a beauty salon or the like.
  • a computer for communication is arranged at a connection point that connects a computer of a reservation applicant connected to the Internet and a computer of a service provider connected to a packet network.
  • the service item, the allowable amount of service that can be reserved, and the record of reservation reception are stored in the service provider's computer, and when the reservation is received, the service amount and the reservation reception record are updated.
  • the service provider has a function that can change the information stored in the computer, and changes in the reservation status caused by changes in the information or the reception of the reservation can be applied at the time of the change. Can be notified.
  • the management device for hairdressing salons the reception booth and the clearing booth are individually or integrated, and customer information and reservation information are stored. It has a first computer PC for performing inputting and clearing operations separately or simultaneously, and a second computer for calling and writing customer's treatment history information and technical data in a set booth.
  • a hairdressing salon management device in which computers are connected online, share data, and are edited and processed so that information displayed at each booth is suitable for each booth.
  • the technology disclosed here is a system in a barber's shop, where customers search for a hair salon or hairdresser in charge from a list of information displayed online. It does not deal with making reservations, sending or receiving other information, or browsing and managing customer personal information, histories, or other information from beauty salons or the like.
  • Japanese Patent Application Laid-Open No. H10-78838 "Reservation Reception Device” discloses a technique for providing a reservation reception device that can easily and efficiently make reservations for services such as vehicle inspections. ing.
  • a function to display a calendar screen showing the reservation status on a daily basis and a function to display a timetable screen showing the reservation status in hour units on the date specified by the power render screen are provided in the reservation accepting device, and the reservation accepting device is configured to make a service reservation using the screens.
  • a customer searches for a beauty salon or a hairdresser in charge from a list of information displayed online, makes a reservation, and collects other information. It is possible to send and receive, and from a beauty salon, etc., it is possible to view and manage customer's personal information, history, and other information.
  • Still another object of the present invention is to provide a system capable of managing reservations for each store staff in addition to reservations for each store.
  • Another object is to provide a system that allows customers to make reservations from a list of fee information by store, staff, day of the week, time of day, and so on. Disclosure of the invention In the invention according to claim 1, in order to solve the above-mentioned problem, a system on a network to which a computer, a portable information terminal, and the like are connected, wherein a customer terminal connected online,
  • a terminal installed in a beauty salon or the like for viewing and managing information, and a display means for displaying information including the data via a browser on a customer terminal or a beauty salon terminal connected online.
  • a database that stores data including customer tables, store tables, staff tables, fee tables, and reservation tables;
  • a server system that includes an application key for extracting data by referring to the database based on the information input and transmitted, and for generating a file to be displayed online.
  • customers can search for beauty salons and hairdressers in charge, make reservations, and send and receive other information.
  • the online reservation / management system of a hairdresser or the like according to claim 1, wherein the reservation table of the database is capable of managing reservations for each store staff in addition to reservations for each store. It is characterized by.
  • the charge table of the database stores charge information such as store-specific, staff-specific, day-of-week, and time-of-day, 3.
  • An online reservation management system for a hairdresser or the like according to any one of claims 1 to 4, wherein the customer table of the database stores a customer's cut history, a designated hairstyle, and other information. I have.
  • the database further includes a system usage charge table and a system usage history table.
  • An online reservation / management system for a hairdresser or the like according to any one of claims 1 to 5, which is capable of managing billing to a beauty salon or the like according to the use status of the system of the present invention. And .
  • the application for extracting a data by referring to the database based on the input and transmitted information and generating a file to be displayed on-line is further provided by:
  • the server system further includes information transmitting and receiving means for transmitting and receiving information between a customer and a beauty salon, etc., and is capable of performing information, counseling, and other information exchange with the customer.
  • An online reservation and management system for a hairdresser or the like according to any one of claims 1 to 7. In the invention described in claim 9, in order to solve the above problems, in the invention described in claims:!
  • the database further stores individual customer images, hairstyle and pattern images, and the like.
  • the server system further includes a staff evaluation means for performing a rating such as a popularity vote for each staff member. It is characterized as a management system.
  • the customer and / or beauty salon terminal is a mobile phone, PHS or other wireless communication terminal, and is an online reservation / management system for a hairdresser etc. according to any one of claims 1 to 11 It is characterized by.
  • the terminal such as a beauty salon includes an apparel shop, a cosmetic shop, and an aesthetic other than a beauty salon. Installed in salons, fitness clubs, and other shops, etc., and can make reservations and management for each of these stores and staff.On-line reservation for hairdressers etc. listed in any of claims 1 to 12 ⁇ It is characterized by being a management system.
  • FIG. 1 is a system configuration diagram showing a basic configuration of a system according to the present invention.
  • FIG. 2 is a diagram showing an example of the basic functions of the database server and the application server in the system configuration diagram of FIG.
  • FIG. 3 is a simplified flowchart showing the basic processing flow of the application of the present invention when a customer browses a Web site and makes a reservation or the like.
  • FIG. 4 is a simplified flowchart showing a basic processing flow of the application of the present invention when browsing and managing a Web site at a company level such as a beauty salon.
  • FIG. 5 and FIG. 6 are simplified flowcharts showing the basic processing flow when browsing and managing a Web site at a store level such as a beauty salon of the application of the present invention.
  • FIG. 7 is a simplified flowchart showing the basic processing flow of the application of the present invention when browsing and managing Web sites at the level of a hairdresser such as a beauty salon.
  • FIG. 8 and FIG. 9 are simplified flowcharts showing the basic processing flow of the application of the present invention when the system administrator of the present invention browses and manages a Web site. . Explanation of reference numerals
  • FIG. 1 is a system configuration diagram showing a basic configuration of a system according to the present invention.
  • FIG. 2 is a diagram showing an example of the basic functions of the database server and the application server in the system configuration diagram of FIG.
  • the system of the present invention includes a customer terminal connected online.
  • the system of the present invention is installed in a beauty salon or the like, and includes a terminal such as a beauty salon for browsing and managing information.
  • customer terminals and beauty salon terminals for connecting to networks include terminals such as personal computers, wireless communication terminals such as mobile phones and PHS, and portable information terminals that incorporate these functions.
  • terminals such as personal computers, wireless communication terminals such as mobile phones and PHS, and portable information terminals that incorporate these functions.
  • portable information terminals such as mobile phones and PHS
  • portable information terminals such as mobile phones and PHS
  • portable information terminals such as mobile phones and PHS
  • it may be an electric device having a built-in computer, for example, a game device or a so-called information home appliance such as a Web TV.
  • the system of the present invention includes display means for displaying information including the data via a browser on a terminal such as a customer terminal or a beauty salon connected online.
  • a terminal such as a customer terminal or a beauty salon connected online.
  • information stored in the database is usually linked to an htm1 file displayed on a web site stored in a web server or the like, or stored in the database.
  • An htm1 file or the like that describes the data extracted by the search or the like from the information or the like is generated and displayed on the screen of the accessing customer terminal.
  • the information to be displayed is an image file such as a gif file
  • a link to the image file is described in the htm1 file on the Web site.
  • the user's computer terminal requests transmission of the web page file (html file), and at the same time, requests transmission of the image file in which the link is described in the file. .
  • the web page accessed by the user is displayed on the user's computer terminal screen via the browser software, and a part of the page is displayed.
  • the image file is displayed.
  • a frame to be transmitted is displayed in a part of a plurality of divided frames, such as a frame in which one screen is divided and a plurality of htm 1 files are displayed. There may be.
  • the system of the present invention is provided with customer input / transmission means for the customer to input, search, select, and transmit data online.
  • Customer input and transmission methods include, for example, a method of transmitting e-mail via browser software using a form provided on an online Web page, and a method of transmitting e-mail using e-mail software.
  • Some of these methods are performed, for example, by filling in an input form on a website. After inputting necessary information, clicking on a button for searching and displaying information, etc., sends the input information through a computer network, and activates the application described later. Further, the system of the present invention is provided with a beauty salon input / transmission means for online data input “search / selection” transmission from a beauty salon or the like.
  • a method of transmitting an email through a browser software using a form provided on an online web page or a method of transmitting an email using an email software, such as a beauty salon inputting means. can give.
  • Some of these methods are performed, for example, by inputting on an input form on the Web.
  • the system of the present invention refers to a database that stores data including a customer table, a store table, a staff table, a charge table, and a reservation table, and refers to the database based on the information input and transmitted. It has a server system that includes an application for extracting data and generating a file to be displayed online.
  • the server system of the present invention includes, for example, a web server for storing a web site for searching for and reserving a beauty salon or the like and displaying the web site on a user terminal; It generally consists of a mail server for sending notifications from the storage room, etc., an application server for storing programs to be described later, a database for storing data such as hairdressers and beauty salons, etc. It is a target.
  • FIG. 1 shows an example in which these servers and systems are installed in the same system.
  • an application server exists in a separate place, Or database support Even if one bar exists in a separate place, since these places can be specified and specified by a URL or the like, the system of the present invention can be realized even in such a system configuration.
  • the database is configured to store data including a customer table, a store table, a staff table, a charge table, and a reservation table. It is also possible to store other data. .
  • the customer table, the store table, the staff table, the charge table, and the reservation table are tentatively used, but similar data is stored, and data can be extracted by searching. If possible, the structure of the database can take various forms.
  • the customer table contains personal attributes such as the customer's name, address, age, gender, and e-mail address, as well as the history of browsing and booking on the website, the usage history of beauty salons, It can store specified hairstyles and other information. ;
  • the store table can store company name, store name, address, telephone number, e-mail address, and other various information. '
  • the charge table is for storing the charge for each store for each service content, and it is also possible to set and store the charge for each day of the week, time zone, and staff.
  • the reservation table is for storing information on the reservation status for each store and for each staff, for each date and time zone.
  • the server 'system' further includes an application for extracting a data by referring to the database based on the information transmitted by the 'input' and generating a file to be displayed online. .
  • the stage at which the customer extracts such data includes at least the following steps.
  • This flowchart shows the basic flow of the processing of the present invention, and may include other forms of flow as long as it includes the same steps.
  • the customer selects and enters information search conditions for reservation of a beauty salon etc. from a list of information such as menus displayed on the website (homepage).
  • the information to be input is through a condition input step of selecting at least one of the district, store name, hairdresser name, fee, date and time, and other information.
  • condition transmitting step of transmitting the condition selected or input by the customer to the server of the system of the present invention.
  • the server-side application starts and information is sent.
  • the search conditions selected by the user and information about the customer such as the ID, password, and e-mail address input by the customer are transmitted from the user terminal to the server / system of the present invention.
  • the application stored in the application server accesses the database server in accordance with the given search conditions, etc., and obtains data matching the search conditions, for example, in a file in the htm1 format.
  • the obtained character string is transmitted to the user terminal.
  • the server side of the system of the present invention can acquire the information about the customer and store it in the customer table of the database or, if already stored, refer to the authentication and perform the authentication.
  • the information about the customer is the ID and password, if any, for access.
  • the user can be authenticated, for example, by inputting an ID or password in the input form on the website and logging in. This is effective when only specific customers, such as registered customers, can search or reserve.
  • information about the customer includes the user's e-mail address, name, address, other attribute information, and card number for billing.
  • the information on the customer can include data indicating the model name and the terminal number of the user terminal to which the information is to be transmitted.
  • a customer terminal a mobile phone, a PHS, a facsimile machine, a portable information terminal capable of sending and receiving e-mail, and the like can be used.
  • system of the present invention may include condition information storage means for storing condition information transmitted by the customer.
  • the application performs a search by referring to the database.
  • the search results are displayed on the customer's terminal, for example, in an html1 file.
  • the customer can then change the search criteria and proceed to the step of searching again.
  • the reservation screen is, for example, a calendar-type screen for each hairdresser or for each hairdresser, and can take a form such as making a reservation by clicking the corresponding vacant date and time. It is.
  • Simple programs include CGI (Common It is realized by a bulletin board system (BBS) that uses a program such as a Gateway Interface) program.
  • CGI Common It is realized by a bulletin board system (BBS) that uses a program such as a Gateway Interface) program.
  • server software that generates the contents of HTML files is also being implemented.
  • Such software has a database query function for the server in advance, and by embedding the contents of the database query using SQL in an HTML file with its own extension, the server can retrieve the page. When sending back, replace the contents of the htm1 file with the contents of the query result. Because the contents of the database query and the appearance of the displayed page can be described in one file, service development is easier than with the CGI program.
  • a script environment operating on a server can be used.
  • Microsoft's Active Server Age (ASP) is a server-side script for executing scripts (described in VBS cript and JS cript) and Active X controls (including Java applets) on the server side.
  • Platform. I Called using SAP I.
  • ADO Active Object Object
  • COM Component Object Model 1
  • OLE DB provides an interface to access various data in the same way, such as text files, spreadsheets, e-mails, system directories, etc.
  • OLE DB provider which is a component located below OLE DB.
  • the spread of the WWW has increased the number of three-tier systems, and the conventional client-server model consists of two components, whereas the three-tier model has a third-tier system between the client and server. Put the component (application 'Sanoichi').
  • the application server queries the database, so that it only needs to have the function of displaying results from the server like a WWW browser.
  • Database * Servers are not required to run programs, so the load is not as great as before.
  • system of the present invention can be realized by a program having the following functions.
  • the program uses PHP and the like, and the database uses MySQL and the like.
  • PHP Hypertext Preprocessor
  • PHP is a scripting language of the type described in HTML files, can be used as a normal CGI, and can be compared with Per1 / CGI by incorporating the PHP module into the Apache server. As a result, the processing speed can be increased and the server load can be reduced.
  • My SQL is a small and lightweight database server dehaaru mo nono, not only supports standard SQL (ANS I), but also handles multiple platforms and provides powerful performance. Also equipped with multi-thread function on the server
  • PHP is a server-side scripting language that can embed code in HTML. Like ASP, PHP scripts are processed on a web server. The server processes the PHP code and then returns simple HTML to the browser. Such exchanges enable very complex operations. Also, PHP is an external CGI process or an independent script interpreter. It can also be run as an embedded Apache module.
  • PHP also supports the technical core of Internet development. For example, it supports authentication, XML, dynamic image generation, WDD X, shared memory support, and dynamic PDF creation. If that isn't enough, PHP can easily be extended so that you can create your own solution with only programming knowledge.
  • the transmission means is for interlocking with the application to perform online data input / search / selection / transmission from the beauty salon or the like. Has a function.
  • the functions can be divided into management at the headquarter level of a company such as a chain store that has rooms, management at the store level for each beauty salon store, and management at the beautician level for each hairdresser. .
  • Fig. 5 and Fig. 6 show the management menu of the website for managing company level, such as chain stores with multiple beauty salons.
  • the obtained information is stored in each table of the database.
  • Figure 7 shows the Web site management menu for managing individual beauty salons at the store level.
  • settings for each service 'menu, follow-up, change, setting of hourly and staff-specific rates, additions, changes, etc., and setting of availability of service (technical) menu for each staff, or Enter password changes for each staff, etc. Settings can be made, and the information is stored in each table of the database.
  • Fig. 8 and Fig. 9 show the management menu of the Web site for managing individual hair salons at the hairdresser level.
  • Set up, add, or change work schedules such as work days (holidays) or work time schedules; check staff-specific fee schedules, check the status of reservation reception by staff, set, add, change, etc. It is possible to input and set password changes and the like, and to store such information in respective tables of the database.
  • the information stored in the database can always be kept up-to-date, or can be confirmed by referring to the latest information.
  • means does not necessarily mean physical means, but also includes a case where the function of each means is realized by software.
  • the function of one means or step may be realized by two or more physical means, and the functions of two or more means or steps may be realized by one physical means.
  • the database further includes a system usage fee tape and a system usage history table, and the system according to the present invention.
  • Online reservation and management systems for hairdressers and others who can manage billing for beauty salons and the like according to the usage status of the service. According to this, the amount of data for which a beauty salon or the like has registered, added, or changed information, the period of use of the system, the amount of access, etc., and the number of customers and the amount of money obtained are counted.
  • the data is stored.
  • these unit prices and the like are also stored, and the amount to be charged to a beauty salon or the like when using the system of the present invention is calculated and managed by a method of multiplying the two and calculating. be able to.
  • the server 'system further includes an information transmitting / receiving means for transmitting / receiving information between a customer and a beauty salon or the like.
  • the means for exchanging information with customers include e-mail using e-mail software, sending and receiving e-mail from a Web site, electronic conference room (BBS), and other methods.
  • the database further stores an image of each customer, an image of a hairstyle / pattern, and the like, Online reservation / management systems for hairdressers, etc., which allow customers to perform their own hairstyle montage by means.
  • a transparent image file transparent gif, etc.
  • the customer can compare the selected hairstyle image with the registered own image. Montage and you can choose.
  • the server ′ system further includes a client performing an evaluation such as a popularity vote for each staff member.
  • the online reservation / management system of a hairdresser or the like according to any one of claims 1 to 9, which is characterized by being provided with:
  • the voting function can be realized on the Web site by a program using CGI or the like.
  • the degree of popularity of hairdressers, reservation status, charges, salary, etc., skills, etc. are stored in the database.
  • the information of the staff of each store stored in this way can be used for staff management, personnel evaluation 'management, etc. if it is configured to be viewed only by a specific person such as a certain beauty salon. .
  • the system of the present invention includes a case where the terminal such as a customer and / or a beauty salon is a mobile phone, a PHS or another wireless communication terminal, as in the invention described in claim 12.
  • the terminal such as a beauty salon is installed in an apparel shop, a cosmetic shop, an aesthetic salon, a fitness club, other shops, etc. other than a beauty salon.
  • the present invention can also be applied to reservation and management for each store and staff, and these are also configured to include the present invention.
  • a customer searches for a hair salon or a hairdresser in charge from a list of information displayed online, makes a reservation, and obtains other information. It is possible to transmit and receive, and it is possible to browse and manage the customer's personal information, history, and other information from a beauty salon or the like. '

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Abstract

L'invention concerne un système de réservation/contrôle en ligne pour esthéticiens ou similaires, permettant à des clients de sélectionner des salons de beauté, des esthéticiens ou similaires dans une liste d'informations affichée en ligne, d'effectuer des réservations auprès de ceux-ci, et d'envoyer/recevoir d'autres informations. Ledit système de réservation/contrôle permet par ailleurs aux salons de beauté ou similaires de lire et de contrôler des informations personnelles et des historiques concernant les clients, ainsi que d'autres informations.
PCT/JP2001/004680 2000-06-05 2001-06-01 Systeme de reservation/controle en ligne pour estheticiens ou similaires WO2001095183A1 (fr)

Priority Applications (2)

Application Number Priority Date Filing Date Title
KR1020027015926A KR100818698B1 (ko) 2000-06-05 2001-06-01 미용사의 온라인 예약ㆍ관리시스템
AU2001262686A AU2001262686A1 (en) 2000-06-05 2001-06-01 Online reservation/control system for beauticians or the like

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
JP2000207527A JP2001350998A (ja) 2000-06-05 2000-06-05 美容師等のオンライン予約・管理システム
JP2000-207527 2000-06-05

Publications (1)

Publication Number Publication Date
WO2001095183A1 true WO2001095183A1 (fr) 2001-12-13

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PCT/JP2001/004680 WO2001095183A1 (fr) 2000-06-05 2001-06-01 Systeme de reservation/controle en ligne pour estheticiens ou similaires

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JP (1) JP2001350998A (fr)
KR (1) KR100818698B1 (fr)
AU (1) AU2001262686A1 (fr)
WO (1) WO2001095183A1 (fr)

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CN106341531A (zh) * 2016-08-29 2017-01-18 惠州市英帝拉科技有限公司 理发信息的处理方法
CN106412235A (zh) * 2016-08-29 2017-02-15 惠州市英帝拉科技有限公司 理发信息的处理装置
CN111445049A (zh) * 2020-04-24 2020-07-24 易敏 一种基于小程序的美容智能预约、服务系统及方法

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US8583495B2 (en) * 2008-10-09 2013-11-12 Invenstar, Llc Method and system for crediting multiple merchant accounts on a single bill
WO2016098585A1 (fr) * 2014-12-17 2016-06-23 伸子 町田 Dispositif de gestion de rendez-vous pour salon d'esthétique
KR20160132591A (ko) * 2015-05-11 2016-11-21 (주) 군월드 미용서비스 제공 시스템, 서버 및 방법
JP6503003B2 (ja) * 2017-04-26 2019-04-17 株式会社ゴルトベルク サービス提供管理システム
JP7051306B2 (ja) * 2017-05-02 2022-04-11 ポーラ化成工業株式会社 情報出力システム、肌状態サポートプログラム及び肌状態サポート方法
JP7300018B2 (ja) * 2017-05-02 2023-06-28 ポーラ化成工業株式会社 情報出力システム、肌状態サポートプログラム及び肌状態サポート方法
KR102057586B1 (ko) * 2017-09-29 2019-12-18 지상훈 공유경제를 기반으로 한 미용서비스 제공 시스템
JP6840112B2 (ja) * 2018-08-17 2021-03-10 ヤフー株式会社 情報処理装置、情報処理方法、及び情報処理プログラム
WO2020084699A1 (fr) * 2018-10-24 2020-04-30 株式会社ウフル Système, procédé et programme de spécification de vendeur de stade
KR102395168B1 (ko) 2019-12-27 2022-05-09 이훈민 실시간 미용사 매칭 예약방법
JP7004365B1 (ja) 2020-11-17 2022-01-21 株式会社Isacc 予約支援システム、予約支援方法および予約支援プログラム
KR102245423B1 (ko) * 2020-11-19 2021-04-27 서연오 미용서비스 제공 시스템, 서버 및 방법
JP6964303B1 (ja) * 2021-04-06 2021-11-10 株式会社サインド 価格算出システム

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CN111445049B (zh) * 2020-04-24 2023-08-18 易敏 一种基于小程序的美容智能预约和服务方法

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