SG93253A1 - Method and system for automated technical support for cumputers - Google Patents

Method and system for automated technical support for cumputers

Info

Publication number
SG93253A1
SG93253A1 SG200004380A SG200004380A SG93253A1 SG 93253 A1 SG93253 A1 SG 93253A1 SG 200004380 A SG200004380 A SG 200004380A SG 200004380 A SG200004380 A SG 200004380A SG 93253 A1 SG93253 A1 SG 93253A1
Authority
SG
Singapore
Prior art keywords
cumputers
technical support
automated technical
automated
support
Prior art date
Application number
SG200004380A
Other languages
English (en)
Inventor
D Huber Gary
W Stedman Roy
Van Artsdalen James
Venkat Ramani Krishnamurthy
Original Assignee
Dell Usa Lp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US09/377,726 external-priority patent/US6560726B1/en
Priority claimed from US09/413,422 external-priority patent/US6606716B1/en
Application filed by Dell Usa Lp filed Critical Dell Usa Lp
Publication of SG93253A1 publication Critical patent/SG93253A1/en

Links

Classifications

    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00Error detection; Error correction; Monitoring
    • G06F11/07Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0751Error or fault detection not based on redundancy
    • G06F11/0754Error or fault detection not based on redundancy by exceeding limits
    • G06F11/0757Error or fault detection not based on redundancy by exceeding limits by exceeding a time limit, i.e. time-out, e.g. watchdogs
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F9/00Arrangements for program control, e.g. control units
    • G06F9/06Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
    • G06F9/22Microcontrol or microprogram arrangements
    • G06F9/26Address formation of the next micro-instruction ; Microprogram storage or retrieval arrangements
    • G06F9/262Arrangements for next microinstruction selection
    • G06F9/268Microinstruction selection not based on processing results, e.g. interrupt, patch, first cycle store, diagnostic programs
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F9/00Arrangements for program control, e.g. control units
    • G06F9/06Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
    • G06F9/44Arrangements for executing specific programs
    • G06F9/4401Bootstrapping
    • G06F9/4406Loading of operating system

Landscapes

  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • Software Systems (AREA)
  • Physics & Mathematics (AREA)
  • General Engineering & Computer Science (AREA)
  • General Physics & Mathematics (AREA)
  • Quality & Reliability (AREA)
  • Computer Security & Cryptography (AREA)
  • Debugging And Monitoring (AREA)
  • Stored Programmes (AREA)
  • Hardware Redundancy (AREA)
SG200004380A 1999-08-19 2000-08-07 Method and system for automated technical support for cumputers SG93253A1 (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US09/377,726 US6560726B1 (en) 1999-08-19 1999-08-19 Method and system for automated technical support for computers
US09/413,422 US6606716B1 (en) 1999-10-06 1999-10-06 Method and system for automated technical support for computers

Publications (1)

Publication Number Publication Date
SG93253A1 true SG93253A1 (en) 2002-12-17

Family

ID=27007937

Family Applications (1)

Application Number Title Priority Date Filing Date
SG200004380A SG93253A1 (en) 1999-08-19 2000-08-07 Method and system for automated technical support for cumputers

Country Status (14)

Country Link
JP (1) JP2001092689A (zh)
KR (1) KR100831117B1 (zh)
CN (2) CN100587669C (zh)
AU (1) AU777613B2 (zh)
BR (1) BR0003641A (zh)
DE (1) DE10040421B4 (zh)
FR (1) FR2797697B1 (zh)
GB (1) GB2356271B (zh)
HK (1) HK1078358A1 (zh)
IE (1) IE20000602A1 (zh)
IT (1) IT1320595B1 (zh)
MY (1) MY121164A (zh)
SG (1) SG93253A1 (zh)
TW (1) TW475109B (zh)

Families Citing this family (18)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6560726B1 (en) 1999-08-19 2003-05-06 Dell Usa, L.P. Method and system for automated technical support for computers
US6606716B1 (en) 1999-10-06 2003-08-12 Dell Usa, L.P. Method and system for automated technical support for computers
US6760708B1 (en) 1999-08-19 2004-07-06 Dell Products L.P. Method and system for migrating stored data to a build-to-order computing system
US6574615B1 (en) 1999-10-06 2003-06-03 Dell Usa, L.P. System and method for monitoring support activity
US6563698B1 (en) 1999-10-06 2003-05-13 Dell Usa, L.P. System and method for providing a computer system with a detachable component
US6598223B1 (en) 1999-10-06 2003-07-22 Dell Usa, L.P. Method and system for installing and testing build-to-order components in a defined configuration computer system
US6539499B1 (en) 1999-10-06 2003-03-25 Dell Usa, L.P. Graphical interface, method, and system for the provision of diagnostic and support services in a computer system
US6564220B1 (en) 1999-10-06 2003-05-13 Dell Usa, L.P. System and method for monitoring support activity
US6556431B1 (en) 1999-10-06 2003-04-29 Dell Usa, L.P. System and method for converting alternating current into direct current
US6978307B2 (en) 2001-07-19 2005-12-20 Hewlett-Packard Development Company, L.P. Apparatus and method for providing customer service
US7627807B2 (en) 2005-04-26 2009-12-01 Arm Limited Monitoring a data processor to detect abnormal operation
CN100399266C (zh) * 2005-04-26 2008-07-02 乐金电子(昆山)电脑有限公司 计算机的故障排除系统及方法
CN100394392C (zh) * 2005-12-09 2008-06-11 英业达股份有限公司 计算机程序还原模式自动启动控制方法及系统
JP4682937B2 (ja) * 2006-07-05 2011-05-11 富士ゼロックス株式会社 起動制御回路
US20080046546A1 (en) * 2006-08-18 2008-02-21 Parmar Pankaj N EFI based mechanism to export platform management capabilities to the OS
US10825089B2 (en) 2007-03-15 2020-11-03 Bgc Partners, Inc. Error detection and recovery in an electronic trading system
JP6597417B2 (ja) 2016-03-09 2019-10-30 株式会社リコー 電子機器、復旧方法およびプログラム
TWI838264B (zh) * 2023-06-01 2024-04-01 和碩聯合科技股份有限公司 電腦系統及其電腦系統除錯資訊處理之方法

Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
GB2065939A (en) * 1979-11-15 1981-07-01 Wabco Fahrzeugbremsen Gmbh Arrangement having a programmabel electrical circuit and monitoring menas
WO1994008289A1 (en) * 1992-10-02 1994-04-14 Compaq Computer Corporation Computer failure recovery and alert system
GB2329266A (en) * 1997-09-10 1999-03-17 Ibm Automatic error recovery in data processing systems

Family Cites Families (16)

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Publication number Priority date Publication date Assignee Title
US4754326A (en) * 1983-10-25 1988-06-28 Keycom Electronic Publishing Method and apparatus for assisting user of information retrieval systems
US4964077A (en) * 1987-10-06 1990-10-16 International Business Machines Corporation Method for automatically adjusting help information displayed in an online interactive system
US5434963A (en) * 1988-09-03 1995-07-18 Hitachi, Ltd. Method and system of help-information control method and system
US5086501A (en) * 1989-04-17 1992-02-04 Motorola, Inc. Computing system with selective operating voltage and bus speed
US5134580A (en) * 1990-03-22 1992-07-28 International Business Machines Corporation Computer with capability to automatically initialize in a first operating system of choice and reinitialize in a second operating system without computer shutdown
EP0591437B1 (en) * 1991-06-26 1997-10-01 AST RESEARCH, Inc. Multiprocessor distributed initialization and self-test system
AU663877B2 (en) * 1991-10-04 1995-10-26 Wang Laboratories, Inc. Computer graphics system having a pause utility for interactive operations
JPH05108394A (ja) * 1991-10-18 1993-04-30 Fujitsu Ltd 計算機システムの初期化診断方式
JPH05257557A (ja) * 1992-03-16 1993-10-08 Nec Corp システム自動立上げ方式
JP3684590B2 (ja) * 1994-04-25 2005-08-17 カシオ計算機株式会社 リセット制御装置及びリセット制御方法
US5860002A (en) * 1996-07-12 1999-01-12 Digital Equipment Corporation System for assigning boot strap processor in symmetric multiprocessor computer with watchdog reassignment
US5978912A (en) * 1997-03-20 1999-11-02 Phoenix Technologies Limited Network enhanced BIOS enabling remote management of a computer without a functioning operating system
KR19990030951A (ko) * 1997-10-07 1999-05-06 윤종용 Smm에서의 하드웨어 진단 방법
US6112320A (en) * 1997-10-29 2000-08-29 Dien; Ghing-Hsin Computer watchdog timer
KR19990079203A (ko) * 1998-04-02 1999-11-05 윤종용 컴퓨터 시스템의 행업 알림장치
KR100283243B1 (ko) * 1998-05-11 2001-03-02 구자홍 운영체제의 부팅방법

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
GB2065939A (en) * 1979-11-15 1981-07-01 Wabco Fahrzeugbremsen Gmbh Arrangement having a programmabel electrical circuit and monitoring menas
WO1994008289A1 (en) * 1992-10-02 1994-04-14 Compaq Computer Corporation Computer failure recovery and alert system
GB2329266A (en) * 1997-09-10 1999-03-17 Ibm Automatic error recovery in data processing systems

Also Published As

Publication number Publication date
IT1320595B1 (it) 2003-12-10
TW475109B (en) 2002-02-01
CN1619492A (zh) 2005-05-25
ITTO20000805A0 (it) 2000-08-17
DE10040421A1 (de) 2001-03-01
DE10040421B4 (de) 2006-02-02
GB2356271B (en) 2002-09-04
KR20010050126A (ko) 2001-06-15
CN100587669C (zh) 2010-02-03
AU777613B2 (en) 2004-10-21
FR2797697A1 (fr) 2001-02-23
CN1208717C (zh) 2005-06-29
IE20000602A1 (en) 2001-04-18
FR2797697B1 (fr) 2007-02-16
ITTO20000805A1 (it) 2002-02-18
HK1078358A1 (en) 2006-03-10
MY121164A (en) 2005-12-30
GB0019866D0 (en) 2000-09-27
GB2356271A (en) 2001-05-16
AU5350400A (en) 2001-02-22
BR0003641A (pt) 2001-10-09
KR100831117B1 (ko) 2008-05-20
CN1297191A (zh) 2001-05-30
JP2001092689A (ja) 2001-04-06

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