BR0003641A - Método e sistema para suporte técnico automático para computadores - Google Patents
Método e sistema para suporte técnico automático para computadoresInfo
- Publication number
- BR0003641A BR0003641A BR0003641-2A BR0003641A BR0003641A BR 0003641 A BR0003641 A BR 0003641A BR 0003641 A BR0003641 A BR 0003641A BR 0003641 A BR0003641 A BR 0003641A
- Authority
- BR
- Brazil
- Prior art keywords
- service
- computer
- operating system
- failure
- predetermined
- Prior art date
Links
- 238000000034 method Methods 0.000 title abstract 3
- 230000001419 dependent effect Effects 0.000 abstract 1
- 238000010921 in-depth analysis Methods 0.000 abstract 1
- 238000012544 monitoring process Methods 0.000 abstract 1
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F11/00—Error detection; Error correction; Monitoring
- G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
- G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
- G06F11/0751—Error or fault detection not based on redundancy
- G06F11/0754—Error or fault detection not based on redundancy by exceeding limits
- G06F11/0757—Error or fault detection not based on redundancy by exceeding limits by exceeding a time limit, i.e. time-out, e.g. watchdogs
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F9/00—Arrangements for program control, e.g. control units
- G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
- G06F9/22—Microcontrol or microprogram arrangements
- G06F9/26—Address formation of the next micro-instruction ; Microprogram storage or retrieval arrangements
- G06F9/262—Arrangements for next microinstruction selection
- G06F9/268—Microinstruction selection not based on processing results, e.g. interrupt, patch, first cycle store, diagnostic programs
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F9/00—Arrangements for program control, e.g. control units
- G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
- G06F9/44—Arrangements for executing specific programs
- G06F9/4401—Bootstrapping
- G06F9/4406—Loading of operating system
Landscapes
- Engineering & Computer Science (AREA)
- Theoretical Computer Science (AREA)
- Software Systems (AREA)
- Physics & Mathematics (AREA)
- General Engineering & Computer Science (AREA)
- General Physics & Mathematics (AREA)
- Quality & Reliability (AREA)
- Computer Security & Cryptography (AREA)
- Debugging And Monitoring (AREA)
- Stored Programmes (AREA)
- Hardware Redundancy (AREA)
Abstract
''MéTODO E SISTEMA PARA SUPORTE TéCNICO AUTOMáTICO PARA COMPUTADORES'' Trata-se de um método e sistema para suporte integrado para resolver problemas com sistemas de computador pessoal; que compreende monitorar a funcionalidade do sistema operacional para determinar se existe uma falha no sistema de computador, para identificar a falha o sistema de computador e para proporcionar uma solução da falha do sistema de computador. Temporizadores cão de guarda comparam o tempo da funcionalidade do hardware e do sistema operacional, tal como a operação de sequência de inicialização, com períodos de tempo predeterminados para determinar se existe ou não um falha no computador. Uma falha no sistema de computador é determinada se um temporizador cão de guarda expirar quando da conclusão de um período de tempo predeterminado sem ser limpo. Um problema de hardware é identificado na inicialização do sistema inicial se o temporizador cão de guarda não estiver limpo por uma rotina de serviço do sistema operacional. Uma parada do sistema operacional é determinada se um temporizador cão de guarda não estiver limpo por uma execução de aplicação em associação com o sistema operacional. Se uma falha do computador é detectada, um modo de serviço é iniciado com um sistema operacional em modo de serviço para permitir a análise à fundo e a resolução do problema. A operação em modo de serviço também é monitorada para detectar os problemas. Um botão de serviço também proporciona uma interface com o usuário para requisitar suporte. A pressão do botão de serviço causa que um bit seja estabelecido em um registro no conjunto de chips. O estabelecimento do bit gera um sinal de interrupção que é recebido e processador de uma maneira dependente de se o sistema de computador está em um estado de inicialização ou em um estado que não é de inicialização. Se o sistema de computador estiver em um estado de inicialização, um bit predeterminado no conjunto de chips é verificado em um ponto predeterminado na sequência de inicialização e se estabelecido, uma aplicação de serviço é iniciada nesta hora. Se o computador não estiver em estado de inicialização, uma segunda interrupção é gerada, causando que a aplicação de serviço seja iniciada. Um, temporizador é iniciado substancialmente com a pressão do botão de serviço e se a aplicação de serviço alcançar um ponto predeterminado antes de temporizador alcançar um valor predeterminado, ela irá limpar o temporizador. Se não, o sistema irá seguir um protocolo de reinicialização predeterminado.
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US09/377,726 US6560726B1 (en) | 1999-08-19 | 1999-08-19 | Method and system for automated technical support for computers |
US09/413,422 US6606716B1 (en) | 1999-10-06 | 1999-10-06 | Method and system for automated technical support for computers |
Publications (1)
Publication Number | Publication Date |
---|---|
BR0003641A true BR0003641A (pt) | 2001-10-09 |
Family
ID=27007937
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
BR0003641-2A BR0003641A (pt) | 1999-08-19 | 2000-08-17 | Método e sistema para suporte técnico automático para computadores |
Country Status (14)
Country | Link |
---|---|
JP (1) | JP2001092689A (pt) |
KR (1) | KR100831117B1 (pt) |
CN (2) | CN100587669C (pt) |
AU (1) | AU777613B2 (pt) |
BR (1) | BR0003641A (pt) |
DE (1) | DE10040421B4 (pt) |
FR (1) | FR2797697B1 (pt) |
GB (1) | GB2356271B (pt) |
HK (1) | HK1078358A1 (pt) |
IE (1) | IE20000602A1 (pt) |
IT (1) | IT1320595B1 (pt) |
MY (1) | MY121164A (pt) |
SG (1) | SG93253A1 (pt) |
TW (1) | TW475109B (pt) |
Families Citing this family (17)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US6560726B1 (en) | 1999-08-19 | 2003-05-06 | Dell Usa, L.P. | Method and system for automated technical support for computers |
US6760708B1 (en) | 1999-08-19 | 2004-07-06 | Dell Products L.P. | Method and system for migrating stored data to a build-to-order computing system |
US6606716B1 (en) | 1999-10-06 | 2003-08-12 | Dell Usa, L.P. | Method and system for automated technical support for computers |
US6598223B1 (en) | 1999-10-06 | 2003-07-22 | Dell Usa, L.P. | Method and system for installing and testing build-to-order components in a defined configuration computer system |
US6556431B1 (en) | 1999-10-06 | 2003-04-29 | Dell Usa, L.P. | System and method for converting alternating current into direct current |
US6564220B1 (en) | 1999-10-06 | 2003-05-13 | Dell Usa, L.P. | System and method for monitoring support activity |
US6563698B1 (en) | 1999-10-06 | 2003-05-13 | Dell Usa, L.P. | System and method for providing a computer system with a detachable component |
US6574615B1 (en) | 1999-10-06 | 2003-06-03 | Dell Usa, L.P. | System and method for monitoring support activity |
US6539499B1 (en) | 1999-10-06 | 2003-03-25 | Dell Usa, L.P. | Graphical interface, method, and system for the provision of diagnostic and support services in a computer system |
US6978307B2 (en) | 2001-07-19 | 2005-12-20 | Hewlett-Packard Development Company, L.P. | Apparatus and method for providing customer service |
CN100399266C (zh) * | 2005-04-26 | 2008-07-02 | 乐金电子(昆山)电脑有限公司 | 计算机的故障排除系统及方法 |
US7627807B2 (en) | 2005-04-26 | 2009-12-01 | Arm Limited | Monitoring a data processor to detect abnormal operation |
CN100394392C (zh) * | 2005-12-09 | 2008-06-11 | 英业达股份有限公司 | 计算机程序还原模式自动启动控制方法及系统 |
JP4682937B2 (ja) * | 2006-07-05 | 2011-05-11 | 富士ゼロックス株式会社 | 起動制御回路 |
US20080046546A1 (en) * | 2006-08-18 | 2008-02-21 | Parmar Pankaj N | EFI based mechanism to export platform management capabilities to the OS |
US10825089B2 (en) | 2007-03-15 | 2020-11-03 | Bgc Partners, Inc. | Error detection and recovery in an electronic trading system |
JP6597417B2 (ja) | 2016-03-09 | 2019-10-30 | 株式会社リコー | 電子機器、復旧方法およびプログラム |
Family Cites Families (19)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
DE2946081C3 (de) * | 1979-11-15 | 1995-09-21 | Wabco Vermoegensverwaltung | Schaltungsanordnung zur Überwachung der Funktion eines Mikroprozessors |
US4754326A (en) * | 1983-10-25 | 1988-06-28 | Keycom Electronic Publishing | Method and apparatus for assisting user of information retrieval systems |
US4964077A (en) * | 1987-10-06 | 1990-10-16 | International Business Machines Corporation | Method for automatically adjusting help information displayed in an online interactive system |
US5434963A (en) * | 1988-09-03 | 1995-07-18 | Hitachi, Ltd. | Method and system of help-information control method and system |
US5086501A (en) * | 1989-04-17 | 1992-02-04 | Motorola, Inc. | Computing system with selective operating voltage and bus speed |
US5134580A (en) * | 1990-03-22 | 1992-07-28 | International Business Machines Corporation | Computer with capability to automatically initialize in a first operating system of choice and reinitialize in a second operating system without computer shutdown |
EP0591437B1 (en) * | 1991-06-26 | 1997-10-01 | AST RESEARCH, Inc. | Multiprocessor distributed initialization and self-test system |
EP0606214B1 (en) * | 1991-10-04 | 1997-07-16 | Wang Laboratories, Inc. | Computer graphics system having a pause utility for interactive operations |
JPH05108394A (ja) * | 1991-10-18 | 1993-04-30 | Fujitsu Ltd | 計算機システムの初期化診断方式 |
JPH05257557A (ja) * | 1992-03-16 | 1993-10-08 | Nec Corp | システム自動立上げ方式 |
US5390324A (en) * | 1992-10-02 | 1995-02-14 | Compaq Computer Corporation | Computer failure recovery and alert system |
JP3684590B2 (ja) * | 1994-04-25 | 2005-08-17 | カシオ計算機株式会社 | リセット制御装置及びリセット制御方法 |
US5860002A (en) * | 1996-07-12 | 1999-01-12 | Digital Equipment Corporation | System for assigning boot strap processor in symmetric multiprocessor computer with watchdog reassignment |
US5978912A (en) * | 1997-03-20 | 1999-11-02 | Phoenix Technologies Limited | Network enhanced BIOS enabling remote management of a computer without a functioning operating system |
GB2329266A (en) * | 1997-09-10 | 1999-03-17 | Ibm | Automatic error recovery in data processing systems |
KR19990030951A (ko) * | 1997-10-07 | 1999-05-06 | 윤종용 | Smm에서의 하드웨어 진단 방법 |
US6112320A (en) * | 1997-10-29 | 2000-08-29 | Dien; Ghing-Hsin | Computer watchdog timer |
KR19990079203A (ko) * | 1998-04-02 | 1999-11-05 | 윤종용 | 컴퓨터 시스템의 행업 알림장치 |
KR100283243B1 (ko) * | 1998-05-11 | 2001-03-02 | 구자홍 | 운영체제의 부팅방법 |
-
2000
- 2000-07-28 IE IE20000602A patent/IE20000602A1/en not_active IP Right Cessation
- 2000-08-07 SG SG200004380A patent/SG93253A1/en unknown
- 2000-08-10 MY MYPI20003649A patent/MY121164A/en unknown
- 2000-08-11 FR FR0010580A patent/FR2797697B1/fr not_active Expired - Lifetime
- 2000-08-11 GB GB0019866A patent/GB2356271B/en not_active Expired - Lifetime
- 2000-08-17 IT IT2000TO000805A patent/IT1320595B1/it active
- 2000-08-17 BR BR0003641-2A patent/BR0003641A/pt not_active Application Discontinuation
- 2000-08-18 DE DE10040421A patent/DE10040421B4/de not_active Expired - Lifetime
- 2000-08-18 KR KR1020000047905A patent/KR100831117B1/ko active IP Right Grant
- 2000-08-18 AU AU53504/00A patent/AU777613B2/en not_active Expired
- 2000-08-21 CN CN200410079832A patent/CN100587669C/zh not_active Expired - Lifetime
- 2000-08-21 JP JP2000249737A patent/JP2001092689A/ja not_active Withdrawn
- 2000-08-21 CN CN00131722.9A patent/CN1208717C/zh not_active Expired - Lifetime
- 2000-10-24 TW TW089116884A patent/TW475109B/zh not_active IP Right Cessation
-
2005
- 2005-11-10 HK HK05110054.7A patent/HK1078358A1/xx not_active IP Right Cessation
Also Published As
Publication number | Publication date |
---|---|
IE20000602A1 (en) | 2001-04-18 |
SG93253A1 (en) | 2002-12-17 |
IT1320595B1 (it) | 2003-12-10 |
CN1208717C (zh) | 2005-06-29 |
FR2797697A1 (fr) | 2001-02-23 |
GB2356271A (en) | 2001-05-16 |
KR100831117B1 (ko) | 2008-05-20 |
DE10040421A1 (de) | 2001-03-01 |
CN100587669C (zh) | 2010-02-03 |
TW475109B (en) | 2002-02-01 |
GB0019866D0 (en) | 2000-09-27 |
ITTO20000805A0 (it) | 2000-08-17 |
DE10040421B4 (de) | 2006-02-02 |
MY121164A (en) | 2005-12-30 |
KR20010050126A (ko) | 2001-06-15 |
GB2356271B (en) | 2002-09-04 |
ITTO20000805A1 (it) | 2002-02-18 |
HK1078358A1 (en) | 2006-03-10 |
AU777613B2 (en) | 2004-10-21 |
CN1619492A (zh) | 2005-05-25 |
AU5350400A (en) | 2001-02-22 |
FR2797697B1 (fr) | 2007-02-16 |
CN1297191A (zh) | 2001-05-30 |
JP2001092689A (ja) | 2001-04-06 |
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Legal Events
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B08E | Application fees: payment of additional fee required [chapter 8.5 patent gazette] |
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B08G | Application fees: restoration [chapter 8.7 patent gazette] | ||
B07A | Application suspended after technical examination (opinion) [chapter 7.1 patent gazette] | ||
B09B | Patent application refused [chapter 9.2 patent gazette] |
Free format text: INDEFIRO O PEDIDO DE ACORDO COM O ARTIGO 8O COMBINADO COM ARTIGO 13 DA LPI. |
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B09B | Patent application refused [chapter 9.2 patent gazette] |
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