HK1078358A1 - Method and system for automated technical support for computers - Google Patents

Method and system for automated technical support for computers

Info

Publication number
HK1078358A1
HK1078358A1 HK05110054.7A HK05110054A HK1078358A1 HK 1078358 A1 HK1078358 A1 HK 1078358A1 HK 05110054 A HK05110054 A HK 05110054A HK 1078358 A1 HK1078358 A1 HK 1078358A1
Authority
HK
Hong Kong
Prior art keywords
computers
technical support
automated technical
automated
support
Prior art date
Application number
HK05110054.7A
Other languages
English (en)
Original Assignee
Dell Products Lp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US09/377,726 external-priority patent/US6560726B1/en
Priority claimed from US09/413,422 external-priority patent/US6606716B1/en
Application filed by Dell Products Lp filed Critical Dell Products Lp
Publication of HK1078358A1 publication Critical patent/HK1078358A1/xx

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0751—Error or fault detection not based on redundancy
    • G06F11/0754—Error or fault detection not based on redundancy by exceeding limits
    • G06F11/0757—Error or fault detection not based on redundancy by exceeding limits by exceeding a time limit, i.e. time-out, e.g. watchdogs
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F9/00—Arrangements for program control, e.g. control units
    • G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
    • G06F9/22—Microcontrol or microprogram arrangements
    • G06F9/26—Address formation of the next micro-instruction ; Microprogram storage or retrieval arrangements
    • G06F9/262—Arrangements for next microinstruction selection
    • G06F9/268—Microinstruction selection not based on processing results, e.g. interrupt, patch, first cycle store, diagnostic programs
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F9/00—Arrangements for program control, e.g. control units
    • G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
    • G06F9/44—Arrangements for executing specific programs
    • G06F9/4401—Bootstrapping
    • G06F9/4406—Loading of operating system
HK05110054.7A 1999-08-19 2005-11-10 Method and system for automated technical support for computers HK1078358A1 (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US09/377,726 US6560726B1 (en) 1999-08-19 1999-08-19 Method and system for automated technical support for computers
US09/413,422 US6606716B1 (en) 1999-10-06 1999-10-06 Method and system for automated technical support for computers

Publications (1)

Publication Number Publication Date
HK1078358A1 true HK1078358A1 (en) 2006-03-10

Family

ID=27007937

Family Applications (1)

Application Number Title Priority Date Filing Date
HK05110054.7A HK1078358A1 (en) 1999-08-19 2005-11-10 Method and system for automated technical support for computers

Country Status (14)

Country Link
JP (1) JP2001092689A (xx)
KR (1) KR100831117B1 (xx)
CN (2) CN100587669C (xx)
AU (1) AU777613B2 (xx)
BR (1) BR0003641A (xx)
DE (1) DE10040421B4 (xx)
FR (1) FR2797697B1 (xx)
GB (1) GB2356271B (xx)
HK (1) HK1078358A1 (xx)
IE (1) IE20000602A1 (xx)
IT (1) IT1320595B1 (xx)
MY (1) MY121164A (xx)
SG (1) SG93253A1 (xx)
TW (1) TW475109B (xx)

Families Citing this family (17)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6560726B1 (en) 1999-08-19 2003-05-06 Dell Usa, L.P. Method and system for automated technical support for computers
US6606716B1 (en) 1999-10-06 2003-08-12 Dell Usa, L.P. Method and system for automated technical support for computers
US6760708B1 (en) 1999-08-19 2004-07-06 Dell Products L.P. Method and system for migrating stored data to a build-to-order computing system
US6598223B1 (en) 1999-10-06 2003-07-22 Dell Usa, L.P. Method and system for installing and testing build-to-order components in a defined configuration computer system
US6556431B1 (en) 1999-10-06 2003-04-29 Dell Usa, L.P. System and method for converting alternating current into direct current
US6539499B1 (en) 1999-10-06 2003-03-25 Dell Usa, L.P. Graphical interface, method, and system for the provision of diagnostic and support services in a computer system
US6563698B1 (en) 1999-10-06 2003-05-13 Dell Usa, L.P. System and method for providing a computer system with a detachable component
US6564220B1 (en) 1999-10-06 2003-05-13 Dell Usa, L.P. System and method for monitoring support activity
US6574615B1 (en) 1999-10-06 2003-06-03 Dell Usa, L.P. System and method for monitoring support activity
US6978307B2 (en) 2001-07-19 2005-12-20 Hewlett-Packard Development Company, L.P. Apparatus and method for providing customer service
US7627807B2 (en) 2005-04-26 2009-12-01 Arm Limited Monitoring a data processor to detect abnormal operation
CN100399266C (zh) * 2005-04-26 2008-07-02 乐金电子（昆山）电脑有限公司 计算机的故障排除系统及方法
CN100394392C (zh) * 2005-12-09 2008-06-11 英业达股份有限公司 计算机程序还原模式自动启动控制方法及系统
JP4682937B2 (ja) * 2006-07-05 2011-05-11 富士ゼロックス株式会社 起動制御回路
US20080046546A1 (en) * 2006-08-18 2008-02-21 Parmar Pankaj N EFI based mechanism to export platform management capabilities to the OS
US10825089B2 (en) 2007-03-15 2020-11-03 Bgc Partners, Inc. Error detection and recovery in an electronic trading system
JP6597417B2 (ja) 2016-03-09 2019-10-30 株式会社リコー 電子機器、復旧方法およびプログラム

Family Cites Families (19)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
DE2946081C3 (de) * 1979-11-15 1995-09-21 Wabco Vermoegensverwaltung Schaltungsanordnung zur Überwachung der Funktion eines Mikroprozessors
US4754326A (en) * 1983-10-25 1988-06-28 Keycom Electronic Publishing Method and apparatus for assisting user of information retrieval systems
US4964077A (en) * 1987-10-06 1990-10-16 International Business Machines Corporation Method for automatically adjusting help information displayed in an online interactive system
US5434963A (en) * 1988-09-03 1995-07-18 Hitachi, Ltd. Method and system of help-information control method and system
US5086501A (en) * 1989-04-17 1992-02-04 Motorola, Inc. Computing system with selective operating voltage and bus speed
US5134580A (en) * 1990-03-22 1992-07-28 International Business Machines Corporation Computer with capability to automatically initialize in a first operating system of choice and reinitialize in a second operating system without computer shutdown
KR100303947B1 (ko) * 1991-06-26 2001-11-22 윤종용 다중프로세서시스템그리고그의초기화기능분산및자체진단시스템그리고그방법
DE69220956T2 (de) * 1991-10-04 1998-03-05 Wang Laboratories Graphisches rechnersystem mit pause-möglichkeit für interaktive operationen
JPH05108394A (ja) * 1991-10-18 1993-04-30 Fujitsu Ltd 計算機システムの初期化診断方式
JPH05257557A (ja) * 1992-03-16 1993-10-08 Nec Corp システム自動立上げ方式
US5390324A (en) * 1992-10-02 1995-02-14 Compaq Computer Corporation Computer failure recovery and alert system
JP3684590B2 (ja) * 1994-04-25 2005-08-17 カシオ計算機株式会社 リセット制御装置及びリセット制御方法
US5860002A (en) * 1996-07-12 1999-01-12 Digital Equipment Corporation System for assigning boot strap processor in symmetric multiprocessor computer with watchdog reassignment
US5978912A (en) * 1997-03-20 1999-11-02 Phoenix Technologies Limited Network enhanced BIOS enabling remote management of a computer without a functioning operating system
GB2329266A (en) * 1997-09-10 1999-03-17 Ibm Automatic error recovery in data processing systems
KR19990030951A (ko) * 1997-10-07 1999-05-06 윤종용 Ｓｍｍ에서의 하드웨어 진단 방법
US6112320A (en) * 1997-10-29 2000-08-29 Dien; Ghing-Hsin Computer watchdog timer
KR19990079203A (ko) * 1998-04-02 1999-11-05 윤종용 컴퓨터 시스템의 행업 알림장치
KR100283243B1 (ko) * 1998-05-11 2001-03-02 구자홍 운영체제의 부팅방법

Also Published As

Publication number Publication date
AU777613B2 (en) 2004-10-21
KR100831117B1 (ko) 2008-05-20
ITTO20000805A0 (it) 2000-08-17
AU5350400A (en) 2001-02-22
TW475109B (en) 2002-02-01
FR2797697B1 (fr) 2007-02-16
CN1619492A (zh) 2005-05-25
IT1320595B1 (it) 2003-12-10
JP2001092689A (ja) 2001-04-06
MY121164A (en) 2005-12-30
GB0019866D0 (en) 2000-09-27
DE10040421B4 (de) 2006-02-02
BR0003641A (pt) 2001-10-09
CN1208717C (zh) 2005-06-29
ITTO20000805A1 (it) 2002-02-18
KR20010050126A (ko) 2001-06-15
CN1297191A (zh) 2001-05-30
GB2356271A (en) 2001-05-16
CN100587669C (zh) 2010-02-03
GB2356271B (en) 2002-09-04
FR2797697A1 (fr) 2001-02-23
IE20000602A1 (en) 2001-04-18
SG93253A1 (en) 2002-12-17
DE10040421A1 (de) 2001-03-01

Similar Documents

Publication Publication Date Title
HK1078358A1 (en) Method and system for automated technical support for computers
IL147736A0 (en) Method and system for organizing data
HK1045777A1 (zh) 用於迷你向導實施的系統與方法
GB2351821B (en) Method and system for secure computer system transfer
GB2363040B (en) Method and system for automated data transmission
GB9906037D0 (en) Tagging system and method
GB2354620B (en) System and method for managing expiration-dated products
GB9918348D0 (en) Location finding system and method
SG120124A1 (en) System and method for dimensioning objects
AU4357000A (en) System and method for testing computer software
HK1046043A1 (zh) 傳遞訊息的方法及系統
AU8007100A (en) Method and apparatus for maintaining a computer system
AU3246700A (en) System and method for number portability
IL144571A0 (en) Method for carrying out cash-free payments and system for carrying out said method
AU6107600A (en) System and method for computer security
GB2354609B (en) Method and system for predicting transactions
GB0030685D0 (en) Method and system for providing build-to-order software applications
GB2352132B (en) An MSC-BS interface system and method for supporting an access state handoff
AU6610200A (en) Method and system for process design
GB2348027B (en) Computers and a method and system for securing computers in a corporate environment
IL149053A0 (en) Electronic technical support marketplace system and method
PL364889A1 (en) Internet-based process optimization system and method
AU6364400A (en) Method and system for computer aided embroidery
IL135955A0 (en) Information processing system and information processing method thereof
GB2357345B (en) Automated wafer production method and system and computer program therefor

Legal Events

Date Code Title Description
PE Patent expired

Effective date: 20200820