GB2356271B - Method and system for automated technical support for computers - Google Patents
Method and system for automated technical support for computersInfo
- Publication number
- GB2356271B GB2356271B GB0019866A GB0019866A GB2356271B GB 2356271 B GB2356271 B GB 2356271B GB 0019866 A GB0019866 A GB 0019866A GB 0019866 A GB0019866 A GB 0019866A GB 2356271 B GB2356271 B GB 2356271B
- Authority
- GB
- United Kingdom
- Prior art keywords
- computers
- technical support
- automated technical
- automated
- support
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Expired - Lifetime
Links
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F11/00—Error detection; Error correction; Monitoring
- G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
- G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
- G06F11/0751—Error or fault detection not based on redundancy
- G06F11/0754—Error or fault detection not based on redundancy by exceeding limits
- G06F11/0757—Error or fault detection not based on redundancy by exceeding limits by exceeding a time limit, i.e. time-out, e.g. watchdogs
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F9/00—Arrangements for program control, e.g. control units
- G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
- G06F9/22—Microcontrol or microprogram arrangements
- G06F9/26—Address formation of the next micro-instruction ; Microprogram storage or retrieval arrangements
- G06F9/262—Arrangements for next microinstruction selection
- G06F9/268—Microinstruction selection not based on processing results, e.g. interrupt, patch, first cycle store, diagnostic programs
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F9/00—Arrangements for program control, e.g. control units
- G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
- G06F9/44—Arrangements for executing specific programs
- G06F9/4401—Bootstrapping
- G06F9/4406—Loading of operating system
Landscapes
- Engineering & Computer Science (AREA)
- Theoretical Computer Science (AREA)
- Software Systems (AREA)
- Physics & Mathematics (AREA)
- General Engineering & Computer Science (AREA)
- General Physics & Mathematics (AREA)
- Quality & Reliability (AREA)
- Computer Security & Cryptography (AREA)
- Debugging And Monitoring (AREA)
- Stored Programmes (AREA)
- Hardware Redundancy (AREA)
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US09/377,726 US6560726B1 (en) | 1999-08-19 | 1999-08-19 | Method and system for automated technical support for computers |
US09/413,422 US6606716B1 (en) | 1999-10-06 | 1999-10-06 | Method and system for automated technical support for computers |
Publications (3)
Publication Number | Publication Date |
---|---|
GB0019866D0 GB0019866D0 (en) | 2000-09-27 |
GB2356271A GB2356271A (en) | 2001-05-16 |
GB2356271B true GB2356271B (en) | 2002-09-04 |
Family
ID=27007937
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
GB0019866A Expired - Lifetime GB2356271B (en) | 1999-08-19 | 2000-08-11 | Method and system for automated technical support for computers |
Country Status (14)
Country | Link |
---|---|
JP (1) | JP2001092689A (en) |
KR (1) | KR100831117B1 (en) |
CN (2) | CN100587669C (en) |
AU (1) | AU777613B2 (en) |
BR (1) | BR0003641A (en) |
DE (1) | DE10040421B4 (en) |
FR (1) | FR2797697B1 (en) |
GB (1) | GB2356271B (en) |
HK (1) | HK1078358A1 (en) |
IE (1) | IE20000602A1 (en) |
IT (1) | IT1320595B1 (en) |
MY (1) | MY121164A (en) |
SG (1) | SG93253A1 (en) |
TW (1) | TW475109B (en) |
Cited By (9)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US6539499B1 (en) | 1999-10-06 | 2003-03-25 | Dell Usa, L.P. | Graphical interface, method, and system for the provision of diagnostic and support services in a computer system |
US6556431B1 (en) | 1999-10-06 | 2003-04-29 | Dell Usa, L.P. | System and method for converting alternating current into direct current |
US6560726B1 (en) | 1999-08-19 | 2003-05-06 | Dell Usa, L.P. | Method and system for automated technical support for computers |
US6564220B1 (en) | 1999-10-06 | 2003-05-13 | Dell Usa, L.P. | System and method for monitoring support activity |
US6563698B1 (en) | 1999-10-06 | 2003-05-13 | Dell Usa, L.P. | System and method for providing a computer system with a detachable component |
US6574615B1 (en) | 1999-10-06 | 2003-06-03 | Dell Usa, L.P. | System and method for monitoring support activity |
US6598223B1 (en) | 1999-10-06 | 2003-07-22 | Dell Usa, L.P. | Method and system for installing and testing build-to-order components in a defined configuration computer system |
US6606716B1 (en) | 1999-10-06 | 2003-08-12 | Dell Usa, L.P. | Method and system for automated technical support for computers |
US6760708B1 (en) | 1999-08-19 | 2004-07-06 | Dell Products L.P. | Method and system for migrating stored data to a build-to-order computing system |
Families Citing this family (8)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US6978307B2 (en) | 2001-07-19 | 2005-12-20 | Hewlett-Packard Development Company, L.P. | Apparatus and method for providing customer service |
CN100399266C (en) * | 2005-04-26 | 2008-07-02 | 乐金电子(昆山)电脑有限公司 | System and method for clearing computer fault |
US7627807B2 (en) | 2005-04-26 | 2009-12-01 | Arm Limited | Monitoring a data processor to detect abnormal operation |
CN100394392C (en) * | 2005-12-09 | 2008-06-11 | 英业达股份有限公司 | Computer programe reduction-mode automatic starting control method and system |
JP4682937B2 (en) * | 2006-07-05 | 2011-05-11 | 富士ゼロックス株式会社 | Start control circuit |
US20080046546A1 (en) * | 2006-08-18 | 2008-02-21 | Parmar Pankaj N | EFI based mechanism to export platform management capabilities to the OS |
US10825089B2 (en) | 2007-03-15 | 2020-11-03 | Bgc Partners, Inc. | Error detection and recovery in an electronic trading system |
JP6597417B2 (en) | 2016-03-09 | 2019-10-30 | 株式会社リコー | Electronic device, recovery method and program |
Citations (8)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
GB2065939A (en) * | 1979-11-15 | 1981-07-01 | Wabco Fahrzeugbremsen Gmbh | Arrangement having a programmabel electrical circuit and monitoring menas |
US4754326A (en) * | 1983-10-25 | 1988-06-28 | Keycom Electronic Publishing | Method and apparatus for assisting user of information retrieval systems |
WO1993000628A1 (en) * | 1991-06-26 | 1993-01-07 | Ast Research, Inc. | Multiprocessor distributed initialization and self-test system |
WO1993007563A1 (en) * | 1991-10-04 | 1993-04-15 | Wang Laboratories, Inc. | Computer graphics system having a pause utility for interactive operations |
WO1994008289A1 (en) * | 1992-10-02 | 1994-04-14 | Compaq Computer Corporation | Computer failure recovery and alert system |
US5434963A (en) * | 1988-09-03 | 1995-07-18 | Hitachi, Ltd. | Method and system of help-information control method and system |
GB2329266A (en) * | 1997-09-10 | 1999-03-17 | Ibm | Automatic error recovery in data processing systems |
US6112320A (en) * | 1997-10-29 | 2000-08-29 | Dien; Ghing-Hsin | Computer watchdog timer |
Family Cites Families (11)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US4964077A (en) * | 1987-10-06 | 1990-10-16 | International Business Machines Corporation | Method for automatically adjusting help information displayed in an online interactive system |
US5086501A (en) * | 1989-04-17 | 1992-02-04 | Motorola, Inc. | Computing system with selective operating voltage and bus speed |
US5134580A (en) * | 1990-03-22 | 1992-07-28 | International Business Machines Corporation | Computer with capability to automatically initialize in a first operating system of choice and reinitialize in a second operating system without computer shutdown |
JPH05108394A (en) * | 1991-10-18 | 1993-04-30 | Fujitsu Ltd | Initializing diagnostic system for computer system |
JPH05257557A (en) * | 1992-03-16 | 1993-10-08 | Nec Corp | System automatic start method |
JP3684590B2 (en) * | 1994-04-25 | 2005-08-17 | カシオ計算機株式会社 | Reset control device and reset control method |
US5860002A (en) * | 1996-07-12 | 1999-01-12 | Digital Equipment Corporation | System for assigning boot strap processor in symmetric multiprocessor computer with watchdog reassignment |
US5978912A (en) * | 1997-03-20 | 1999-11-02 | Phoenix Technologies Limited | Network enhanced BIOS enabling remote management of a computer without a functioning operating system |
KR19990030951A (en) * | 1997-10-07 | 1999-05-06 | 윤종용 | How to diagnose hardware in SMM |
KR19990079203A (en) * | 1998-04-02 | 1999-11-05 | 윤종용 | Hangup notification device of computer system |
KR100283243B1 (en) * | 1998-05-11 | 2001-03-02 | 구자홍 | How to boot the operating system |
-
2000
- 2000-07-28 IE IE20000602A patent/IE20000602A1/en not_active IP Right Cessation
- 2000-08-07 SG SG200004380A patent/SG93253A1/en unknown
- 2000-08-10 MY MYPI20003649A patent/MY121164A/en unknown
- 2000-08-11 FR FR0010580A patent/FR2797697B1/en not_active Expired - Lifetime
- 2000-08-11 GB GB0019866A patent/GB2356271B/en not_active Expired - Lifetime
- 2000-08-17 IT IT2000TO000805A patent/IT1320595B1/en active
- 2000-08-17 BR BR0003641-2A patent/BR0003641A/en not_active Application Discontinuation
- 2000-08-18 KR KR1020000047905A patent/KR100831117B1/en active IP Right Grant
- 2000-08-18 AU AU53504/00A patent/AU777613B2/en not_active Expired
- 2000-08-18 DE DE10040421A patent/DE10040421B4/en not_active Expired - Lifetime
- 2000-08-21 CN CN200410079832A patent/CN100587669C/en not_active Expired - Lifetime
- 2000-08-21 CN CN00131722.9A patent/CN1208717C/en not_active Expired - Lifetime
- 2000-08-21 JP JP2000249737A patent/JP2001092689A/en not_active Withdrawn
- 2000-10-24 TW TW089116884A patent/TW475109B/en not_active IP Right Cessation
-
2005
- 2005-11-10 HK HK05110054.7A patent/HK1078358A1/en not_active IP Right Cessation
Patent Citations (8)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
GB2065939A (en) * | 1979-11-15 | 1981-07-01 | Wabco Fahrzeugbremsen Gmbh | Arrangement having a programmabel electrical circuit and monitoring menas |
US4754326A (en) * | 1983-10-25 | 1988-06-28 | Keycom Electronic Publishing | Method and apparatus for assisting user of information retrieval systems |
US5434963A (en) * | 1988-09-03 | 1995-07-18 | Hitachi, Ltd. | Method and system of help-information control method and system |
WO1993000628A1 (en) * | 1991-06-26 | 1993-01-07 | Ast Research, Inc. | Multiprocessor distributed initialization and self-test system |
WO1993007563A1 (en) * | 1991-10-04 | 1993-04-15 | Wang Laboratories, Inc. | Computer graphics system having a pause utility for interactive operations |
WO1994008289A1 (en) * | 1992-10-02 | 1994-04-14 | Compaq Computer Corporation | Computer failure recovery and alert system |
GB2329266A (en) * | 1997-09-10 | 1999-03-17 | Ibm | Automatic error recovery in data processing systems |
US6112320A (en) * | 1997-10-29 | 2000-08-29 | Dien; Ghing-Hsin | Computer watchdog timer |
Non-Patent Citations (1)
Title |
---|
http://docs.us.dell.com/docs/software/50192/optiprec/4760Rtb0.pdf, 19/05/1999, "Dell-Installed..." * |
Cited By (10)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US6560726B1 (en) | 1999-08-19 | 2003-05-06 | Dell Usa, L.P. | Method and system for automated technical support for computers |
US6760708B1 (en) | 1999-08-19 | 2004-07-06 | Dell Products L.P. | Method and system for migrating stored data to a build-to-order computing system |
US7831638B2 (en) | 1999-08-19 | 2010-11-09 | Dell Products L.P. | Method and system for image management in a computing system |
US6539499B1 (en) | 1999-10-06 | 2003-03-25 | Dell Usa, L.P. | Graphical interface, method, and system for the provision of diagnostic and support services in a computer system |
US6556431B1 (en) | 1999-10-06 | 2003-04-29 | Dell Usa, L.P. | System and method for converting alternating current into direct current |
US6564220B1 (en) | 1999-10-06 | 2003-05-13 | Dell Usa, L.P. | System and method for monitoring support activity |
US6563698B1 (en) | 1999-10-06 | 2003-05-13 | Dell Usa, L.P. | System and method for providing a computer system with a detachable component |
US6574615B1 (en) | 1999-10-06 | 2003-06-03 | Dell Usa, L.P. | System and method for monitoring support activity |
US6598223B1 (en) | 1999-10-06 | 2003-07-22 | Dell Usa, L.P. | Method and system for installing and testing build-to-order components in a defined configuration computer system |
US6606716B1 (en) | 1999-10-06 | 2003-08-12 | Dell Usa, L.P. | Method and system for automated technical support for computers |
Also Published As
Publication number | Publication date |
---|---|
CN1297191A (en) | 2001-05-30 |
GB2356271A (en) | 2001-05-16 |
IT1320595B1 (en) | 2003-12-10 |
DE10040421A1 (en) | 2001-03-01 |
CN1208717C (en) | 2005-06-29 |
CN1619492A (en) | 2005-05-25 |
CN100587669C (en) | 2010-02-03 |
BR0003641A (en) | 2001-10-09 |
SG93253A1 (en) | 2002-12-17 |
AU777613B2 (en) | 2004-10-21 |
DE10040421B4 (en) | 2006-02-02 |
ITTO20000805A0 (en) | 2000-08-17 |
JP2001092689A (en) | 2001-04-06 |
FR2797697B1 (en) | 2007-02-16 |
HK1078358A1 (en) | 2006-03-10 |
IE20000602A1 (en) | 2001-04-18 |
ITTO20000805A1 (en) | 2002-02-18 |
AU5350400A (en) | 2001-02-22 |
GB0019866D0 (en) | 2000-09-27 |
KR20010050126A (en) | 2001-06-15 |
FR2797697A1 (en) | 2001-02-23 |
TW475109B (en) | 2002-02-01 |
MY121164A (en) | 2005-12-30 |
KR100831117B1 (en) | 2008-05-20 |
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Legal Events
Date | Code | Title | Description |
---|---|---|---|
PE20 | Patent expired after termination of 20 years |
Expiry date: 20200810 |