MX2015000203A - Metodo y dispositivo para obtener servicio de voz. - Google Patents

Metodo y dispositivo para obtener servicio de voz.

Info

Publication number
MX2015000203A
MX2015000203A MX2015000203A MX2015000203A MX2015000203A MX 2015000203 A MX2015000203 A MX 2015000203A MX 2015000203 A MX2015000203 A MX 2015000203A MX 2015000203 A MX2015000203 A MX 2015000203A MX 2015000203 A MX2015000203 A MX 2015000203A
Authority
MX
Mexico
Prior art keywords
service
input
prompt information
user
acquiring
Prior art date
Application number
MX2015000203A
Other languages
English (en)
Other versions
MX350935B (es
Inventor
Tao Peng
Zhenwei Wen
Ruijun Xu
Original Assignee
Xiaomi Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Xiaomi Inc filed Critical Xiaomi Inc
Publication of MX2015000203A publication Critical patent/MX2015000203A/es
Publication of MX350935B publication Critical patent/MX350935B/es

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4938—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals comprising a voice browser which renders and interprets, e.g. VoiceXML
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/247—Telephone sets including user guidance or feature selection means facilitating their use
    • H04M1/2477—Telephone sets including user guidance or feature selection means facilitating their use for selecting a function from a menu display
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
    • H04M1/724—User interfaces specially adapted for cordless or mobile telephones
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5166—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with interactive voice response systems or voice portals, e.g. as front-ends
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/25—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service
    • H04M2203/251—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service where a voice mode or a visual mode can be used interchangeably
    • H04M2203/253—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service where a voice mode or a visual mode can be used interchangeably where a visual mode is used instead of a voice mode
    • H04M2203/254—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service where a voice mode or a visual mode can be used interchangeably where a visual mode is used instead of a voice mode where the visual mode comprises menus

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Human Computer Interaction (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Computer Vision & Pattern Recognition (AREA)
  • Telephone Function (AREA)
  • Telephonic Communication Services (AREA)
  • User Interface Of Digital Computer (AREA)

Abstract

La presente descripción describe un método y un dispositivo para obtener un servicio de voz, que pertenece al campo de comunicación móvil; el método para obtener el servicio de voz incluye: obtener un proceso del servicio correspondiente a un número de servicio de una llamada actual, el donde el proceso de servicio incluye información de aviso de entrada correspondiente a etapas respectivas, y la información de aviso de entrada se utiliza para indicar a un usuario que ingresa información; después que se establece el servicio, presentar la información de servicio de entrada en el proceso de servicio, y recibir una señal de teclado que se ingresa por el usuario para responder a la información de aviso de entrada; y enviar la señal de teclado a un sistema de servicio de voz automático, en donde el sistema de servicio de voz automático se utiliza para proporcionar un servicio de conformidad con la señal de teclado, lo que evita los problemas en la técnica relacionada que el usuario no sabe qué clase de señal de respuesta debe ingresar para continuar la consulta hasta que él o ella escucha toda la información de avis de voz, que consume mucho del tiempo de espera del usuario y acorta la vida de servicio de batería de la terminal.
MX2015000203A 2014-06-24 2014-10-23 Método y dispositivo para obtener servicio de voz. MX350935B (es)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
CN201410286323.1A CN104125347A (zh) 2014-06-24 2014-06-24 获取语音服务的方法和装置
PCT/CN2014/089329 WO2015196667A1 (zh) 2014-06-24 2014-10-23 获取语音服务的方法和装置

Publications (2)

Publication Number Publication Date
MX2015000203A true MX2015000203A (es) 2016-04-26
MX350935B MX350935B (es) 2017-09-25

Family

ID=51770607

Family Applications (1)

Application Number Title Priority Date Filing Date
MX2015000203A MX350935B (es) 2014-06-24 2014-10-23 Método y dispositivo para obtener servicio de voz.

Country Status (8)

Country Link
EP (1) EP2961148B1 (es)
JP (1) JP6062607B2 (es)
KR (1) KR101653723B1 (es)
CN (1) CN104125347A (es)
BR (1) BR112014032622A2 (es)
MX (1) MX350935B (es)
RU (1) RU2609570C2 (es)
WO (1) WO2015196667A1 (es)

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CN105323391A (zh) * 2015-10-12 2016-02-10 中国科学技术大学先进技术研究院 一种自动语音菜单播报方法和装置
US10772101B2 (en) 2015-12-08 2020-09-08 Huawei Technologies Co., Ltd. Systems and methods for determining air interface configuration
US10536946B2 (en) 2015-12-08 2020-01-14 Huawei Technologies Co., Ltd. Method and system for performing network slicing in a radio access network
WO2017098442A1 (en) * 2015-12-08 2017-06-15 Huawei Technologies Co., Ltd. System and method of user equipment state configurations for multiple services
US10356608B2 (en) 2016-02-18 2019-07-16 Huawei Technologies Co., Ltd. System and method of user equipment state configurations
CN108447476A (zh) * 2017-02-06 2018-08-24 北京嘀嘀无限科技发展有限公司 用于请求服务以及服务资源分配的方法及装置
CN107682523A (zh) * 2017-08-22 2018-02-09 努比亚技术有限公司 一种移动终端的拨号处理方法和移动终端
CN109274839A (zh) * 2018-09-05 2019-01-25 珠海格力电器股份有限公司 一种通话方法、装置及存储介质
CN112650438A (zh) * 2020-12-31 2021-04-13 中国农业银行股份有限公司 一种终端交互方法和相关装置
CN114816211B (zh) * 2022-06-22 2022-11-29 荣耀终端有限公司 信息交互方法及相关装置

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US8175651B2 (en) * 2007-12-17 2012-05-08 Motorola Mobility, Inc. Devices and methods for automating interactive voice response system interaction
US20090209239A1 (en) * 2008-02-18 2009-08-20 Movidilo S.L. Self-service application platform for wireless devices
JP5366412B2 (ja) * 2008-02-29 2013-12-11 株式会社Ｏｋｉソフトウェア コールフロー作成システム、方法及びプログラム
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CN103428377A (zh) * 2013-08-08 2013-12-04 郑圣培 一种可视ivr实现方法及系统

Also Published As

Publication number Publication date
MX350935B (es) 2017-09-25
EP2961148A1 (en) 2015-12-30
CN104125347A (zh) 2014-10-29
EP2961148B1 (en) 2017-05-10
RU2609570C2 (ru) 2017-02-02
KR101653723B1 (ko) 2016-09-02
KR20160010284A (ko) 2016-01-27
BR112014032622A2 (pt) 2017-06-27
JP6062607B2 (ja) 2017-01-18
RU2014152900A (ru) 2016-09-10
JP2016524886A (ja) 2016-08-18
WO2015196667A1 (zh) 2015-12-30

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