BR112014032622A2 - método e dispositivo para obtenção de serviço de voz - Google Patents
método e dispositivo para obtenção de serviço de vozInfo
- Publication number
- BR112014032622A2 BR112014032622A2 BR112014032622A BR112014032622A BR112014032622A2 BR 112014032622 A2 BR112014032622 A2 BR 112014032622A2 BR 112014032622 A BR112014032622 A BR 112014032622A BR 112014032622 A BR112014032622 A BR 112014032622A BR 112014032622 A2 BR112014032622 A2 BR 112014032622A2
- Authority
- BR
- Brazil
- Prior art keywords
- service
- user
- voice service
- obtaining
- warning information
- Prior art date
Links
Classifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
- H04M3/4938—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals comprising a voice browser which renders and interprets, e.g. VoiceXML
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/247—Telephone sets including user guidance or feature selection means facilitating their use
- H04M1/2477—Telephone sets including user guidance or feature selection means facilitating their use for selecting a function from a menu display
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
- H04M1/724—User interfaces specially adapted for cordless or mobile telephones
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5166—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with interactive voice response systems or voice portals, e.g. as front-ends
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/25—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service
- H04M2203/251—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service where a voice mode or a visual mode can be used interchangeably
- H04M2203/253—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service where a voice mode or a visual mode can be used interchangeably where a visual mode is used instead of a voice mode
- H04M2203/254—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service where a voice mode or a visual mode can be used interchangeably where a visual mode is used instead of a voice mode where the visual mode comprises menus
Landscapes
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Human Computer Interaction (AREA)
- Business, Economics & Management (AREA)
- Marketing (AREA)
- Computer Vision & Pattern Recognition (AREA)
- Computer Networks & Wireless Communication (AREA)
- Telephone Function (AREA)
- Telephonic Communication Services (AREA)
- User Interface Of Digital Computer (AREA)
Abstract
resumo patente de invenção: "método e dispositivo para obtenção de serviço de voz". a presente descrição descreve um método e um dispositivo para obtenção de um serviço de voz, que pertence ao campo de comunicação móvel. o método inclui: obter um processo de serviço correspondendo a um número de serviço de uma chamada atual, que inclui a informação de aviso registrada, a qual é utilizada para solicitar que um usuário registre a informação; depois que o número de serviço é passado, exibir a informação de aviso registrada no processo de serviço, e receber um sinal de teclado que é registrado pelo usuário para responder à informação de aviso registrada; e enviar o sinal de teclado para um sistema de serviço de voz automático, onde o sistema de serviço de voz automático é utilizado para fornecer um serviço de acordo com o sinal de teclado, o que evita os problemas da técnica anterior nos quais o usuário não sabe que tipo de sinal de resposta deve ser registrado para continuar a pesquisa até que ouça toda a informação de aviso de voz, o que consome muito tempo de espera do usuário e encurta a vida útil de bateria do terminal.
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
CN201410286323.1A CN104125347A (zh) | 2014-06-24 | 2014-06-24 | 获取语音服务的方法和装置 |
PCT/CN2014/089329 WO2015196667A1 (zh) | 2014-06-24 | 2014-10-23 | 获取语音服务的方法和装置 |
Publications (1)
Publication Number | Publication Date |
---|---|
BR112014032622A2 true BR112014032622A2 (pt) | 2017-06-27 |
Family
ID=51770607
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
BR112014032622A BR112014032622A2 (pt) | 2014-06-24 | 2014-10-23 | método e dispositivo para obtenção de serviço de voz |
Country Status (8)
Country | Link |
---|---|
EP (1) | EP2961148B1 (pt) |
JP (1) | JP6062607B2 (pt) |
KR (1) | KR101653723B1 (pt) |
CN (1) | CN104125347A (pt) |
BR (1) | BR112014032622A2 (pt) |
MX (1) | MX350935B (pt) |
RU (1) | RU2609570C2 (pt) |
WO (1) | WO2015196667A1 (pt) |
Families Citing this family (10)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN105323391A (zh) * | 2015-10-12 | 2016-02-10 | 中国科学技术大学先进技术研究院 | 一种自动语音菜单播报方法和装置 |
US10772101B2 (en) | 2015-12-08 | 2020-09-08 | Huawei Technologies Co., Ltd. | Systems and methods for determining air interface configuration |
JP6629450B2 (ja) * | 2015-12-08 | 2020-01-15 | ホアウェイ・テクノロジーズ・カンパニー・リミテッド | 複数のサービスのためのユーザ機器状態構成のシステムおよび方法 |
US10536946B2 (en) | 2015-12-08 | 2020-01-14 | Huawei Technologies Co., Ltd. | Method and system for performing network slicing in a radio access network |
US10356608B2 (en) | 2016-02-18 | 2019-07-16 | Huawei Technologies Co., Ltd. | System and method of user equipment state configurations |
CN108447476A (zh) * | 2017-02-06 | 2018-08-24 | 北京嘀嘀无限科技发展有限公司 | 用于请求服务以及服务资源分配的方法及装置 |
CN107682523A (zh) * | 2017-08-22 | 2018-02-09 | 努比亚技术有限公司 | 一种移动终端的拨号处理方法和移动终端 |
CN109274839A (zh) * | 2018-09-05 | 2019-01-25 | 珠海格力电器股份有限公司 | 一种通话方法、装置及存储介质 |
CN112650438A (zh) * | 2020-12-31 | 2021-04-13 | 中国农业银行股份有限公司 | 一种终端交互方法和相关装置 |
CN114816211B (zh) * | 2022-06-22 | 2022-11-29 | 荣耀终端有限公司 | 信息交互方法及相关装置 |
Family Cites Families (21)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
AU2002314439A1 (en) * | 2002-07-02 | 2004-01-23 | Nokia Corporation | Method and communication device for handling data records by speech recognition |
US6788770B1 (en) * | 2003-03-27 | 2004-09-07 | Sprint Communications Company L.P. | Intelligent voice response system with navigator database |
JP2004356896A (ja) * | 2003-05-28 | 2004-12-16 | Neu & Computing Inc | 自動応答装置およびそれを用いた自動応答システム、テレフォンバンキングシステム |
GB0415928D0 (en) * | 2004-07-16 | 2004-08-18 | Koninkl Philips Electronics Nv | Communication method and system |
US7526073B2 (en) * | 2005-07-01 | 2009-04-28 | At&T Intellectual Property L.L.P. | IVR to SMS text messenger |
US20080220810A1 (en) * | 2007-03-07 | 2008-09-11 | Agere Systems, Inc. | Communications server for handling parallel voice and data connections and method of using the same |
US8175651B2 (en) * | 2007-12-17 | 2012-05-08 | Motorola Mobility, Inc. | Devices and methods for automating interactive voice response system interaction |
US20090209239A1 (en) * | 2008-02-18 | 2009-08-20 | Movidilo S.L. | Self-service application platform for wireless devices |
JP5366412B2 (ja) * | 2008-02-29 | 2013-12-11 | 株式会社Okiソフトウェア | コールフロー作成システム、方法及びプログラム |
JP2009213027A (ja) * | 2008-03-06 | 2009-09-17 | Oki Electric Ind Co Ltd | コールセンタシステム及びガイダンス音声再生方法 |
CN101355610B (zh) * | 2008-09-10 | 2011-03-30 | 魏中华 | 客服信息提供方法、自助客服模块和客服系统 |
RU95206U1 (ru) * | 2009-06-30 | 2010-06-10 | Стрелецкий Сергей Николаевич | Система предоставления услуг в телекоммуникационной сети |
US8406388B2 (en) * | 2011-07-18 | 2013-03-26 | Zvi Or-Bach | Systems and methods for visual presentation and selection of IVR menu |
CN101847406B (zh) * | 2010-05-18 | 2012-01-11 | 中国农业大学 | 语音识别查询方法及系统 |
KR101169045B1 (ko) * | 2010-08-24 | 2012-07-26 | (주) 콜게이트 | 음성-화면 ars 서비스 시스템 및 그 제공방법과 컴퓨터 판독 가능한 기록매체 |
CN103002166B (zh) * | 2011-09-09 | 2016-04-27 | 中国移动通信集团公司 | 一种交互式语音应答方法、系统和设备 |
KR20130059278A (ko) * | 2011-11-28 | 2013-06-05 | (주)수풀콜매니저 | 인터액티브 ars 음성 메뉴 접속 시스템 및 이를 이용한 접속 방법 |
CN103188407B (zh) * | 2011-12-31 | 2016-08-10 | 中国移动通信集团广东有限公司 | 交互式语音应答ivr的处理方法、终端、拨测服务器和系统 |
US9894462B2 (en) * | 2012-11-14 | 2018-02-13 | Apple Inc. | Integrated approach for visual dialing |
CN103118206B (zh) * | 2013-01-25 | 2015-10-28 | 西安电子科技大学 | 基于网络生成交互式语音响应信息显示菜单的系统和方法 |
CN103428377A (zh) * | 2013-08-08 | 2013-12-04 | 郑圣培 | 一种可视ivr实现方法及系统 |
-
2014
- 2014-06-24 CN CN201410286323.1A patent/CN104125347A/zh active Pending
- 2014-10-23 MX MX2015000203A patent/MX350935B/es active IP Right Grant
- 2014-10-23 RU RU2014152900A patent/RU2609570C2/ru active
- 2014-10-23 BR BR112014032622A patent/BR112014032622A2/pt not_active IP Right Cessation
- 2014-10-23 JP JP2016528345A patent/JP6062607B2/ja active Active
- 2014-10-23 KR KR1020147035962A patent/KR101653723B1/ko active IP Right Grant
- 2014-10-23 WO PCT/CN2014/089329 patent/WO2015196667A1/zh active Application Filing
-
2015
- 2015-05-21 EP EP15168635.9A patent/EP2961148B1/en active Active
Also Published As
Publication number | Publication date |
---|---|
MX2015000203A (es) | 2016-04-26 |
RU2609570C2 (ru) | 2017-02-02 |
RU2014152900A (ru) | 2016-09-10 |
KR101653723B1 (ko) | 2016-09-02 |
WO2015196667A1 (zh) | 2015-12-30 |
JP2016524886A (ja) | 2016-08-18 |
MX350935B (es) | 2017-09-25 |
JP6062607B2 (ja) | 2017-01-18 |
EP2961148B1 (en) | 2017-05-10 |
CN104125347A (zh) | 2014-10-29 |
EP2961148A1 (en) | 2015-12-30 |
KR20160010284A (ko) | 2016-01-27 |
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Legal Events
Date | Code | Title | Description |
---|---|---|---|
B06F | Objections, documents and/or translations needed after an examination request according [chapter 6.6 patent gazette] | ||
B06U | Preliminary requirement: requests with searches performed by other patent offices: procedure suspended [chapter 6.21 patent gazette] | ||
B08F | Application dismissed because of non-payment of annual fees [chapter 8.6 patent gazette] |
Free format text: REFERENTE A 8A ANUIDADE. |
|
B08K | Patent lapsed as no evidence of payment of the annual fee has been furnished to inpi [chapter 8.11 patent gazette] |
Free format text: EM VIRTUDE DO ARQUIVAMENTO PUBLICADO NA RPI 2693 DE 16-08-2022 E CONSIDERANDO AUSENCIA DE MANIFESTACAO DENTRO DOS PRAZOS LEGAIS, INFORMO QUE CABE SER MANTIDO O ARQUIVAMENTO DO PEDIDO DE PATENTE, CONFORME O DISPOSTO NO ARTIGO 12, DA RESOLUCAO 113/2013. |