MX358285B - Método y dispositivo para enviar información en servicio de voz. - Google Patents
Método y dispositivo para enviar información en servicio de voz.Info
- Publication number
- MX358285B MX358285B MX2014012751A MX2014012751A MX358285B MX 358285 B MX358285 B MX 358285B MX 2014012751 A MX2014012751 A MX 2014012751A MX 2014012751 A MX2014012751 A MX 2014012751A MX 358285 B MX358285 B MX 358285B
- Authority
- MX
- Mexico
- Prior art keywords
- personal information
- user personal
- voice service
- automatic voice
- service
- Prior art date
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
- H04M1/724—User interfaces specially adapted for cordless or mobile telephones
- H04M1/72469—User interfaces specially adapted for cordless or mobile telephones for operating the device by selecting functions from two or more displayed items, e.g. menus or icons
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/25—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service
- H04M2203/251—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service where a voice mode or a visual mode can be used interchangeably
- H04M2203/252—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service where a voice mode or a visual mode can be used interchangeably where a voice mode is enhanced with visual information
Landscapes
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Telephonic Communication Services (AREA)
Abstract
La presente descripción se relaciona a un método y a un dispositivo para enviar información en un servicio de voz, que pertenece al campo de las comunicaciones; el método incluye: detectar si un servicio adquirido en un sistema automático de servicio de voz requiere ingresar información personal de usuario; si el servicio requiere ingresar la información personal de usuario, adquirir la información personal de usuario requerida para el servicio de una base de datos pre-almacenada de la información personal de usuario; y enviar la información personal de usuario requerida para el servicio al sistema automático de servicio de voz, en donde el sistema automático de servicio de voz está configurado para proporcionar el servicio según la información personal de usuario; la presente descripción resuelve el problema en la técnica relacionada de que un servicio automático de voz debe consumir mucho tiempo y recursos mientras la información personal de usuario es ingresada, ahorrando así el tiempo tomado para ingresar manualmente la información personal de usuario por un usuario, evitando los errores que quizás ocurran cuando la información personal de usuario es ingresada manualmente por el usuario, aumentando la eficiencia para ingresar la información personal de usuario lo suficientemente, y ahorrando el tiempo y los recursos consumidos mientras el servicio automático de voz es adquirido.
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
CN201410183189.2A CN104010094A (zh) | 2014-04-30 | 2014-04-30 | 在语音服务中的信息发送方法和装置 |
PCT/CN2014/084452 WO2015165172A1 (zh) | 2014-04-30 | 2014-08-15 | 在语音服务中的信息发送方法和装置 |
Publications (2)
Publication Number | Publication Date |
---|---|
MX2014012751A MX2014012751A (es) | 2016-02-19 |
MX358285B true MX358285B (es) | 2018-08-10 |
Family
ID=51370582
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
MX2014012751A MX358285B (es) | 2014-04-30 | 2014-08-15 | Método y dispositivo para enviar información en servicio de voz. |
Country Status (8)
Country | Link |
---|---|
EP (1) | EP2940977B1 (es) |
JP (1) | JP6101863B2 (es) |
KR (1) | KR101639147B1 (es) |
CN (1) | CN104010094A (es) |
BR (1) | BR112014026102A2 (es) |
MX (1) | MX358285B (es) |
RU (1) | RU2636686C2 (es) |
WO (1) | WO2015165172A1 (es) |
Families Citing this family (8)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN104363347A (zh) * | 2014-11-21 | 2015-02-18 | 上海斐讯数据通信技术有限公司 | 一种电子终端及其在通话中的数据快速输入方法 |
CN104486491A (zh) * | 2014-12-08 | 2015-04-01 | 联想(北京)有限公司 | 一种信息处理方法及电子设备 |
CN105721677B (zh) * | 2016-01-20 | 2019-03-15 | 北京小米移动软件有限公司 | 信息的保护方法、装置和移动终端 |
CN107690040A (zh) * | 2017-05-25 | 2018-02-13 | 上海爱优威软件开发有限公司 | 自动拨号方法 |
KR102453161B1 (ko) | 2018-01-31 | 2022-10-12 | 삼성전자주식회사 | 자동 응답 시스템으로 개인 정보를 전송하기 위한 장치 및 방법 |
CN109325666B (zh) * | 2018-08-31 | 2021-11-23 | 深圳供电局有限公司 | 业务处理方法、装置、计算机设备和存储介质 |
CN111565251A (zh) * | 2020-04-25 | 2020-08-21 | 中信银行股份有限公司 | 信息的获取与处理方法、装置、电子设备及可读存储介质 |
CN112579751A (zh) * | 2020-12-10 | 2021-03-30 | 平安普惠企业管理有限公司 | 用户信息填入方法、装置以及计算机设备 |
Family Cites Families (13)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
KR100275522B1 (ko) * | 1998-11-24 | 2000-12-15 | 정선종 | 지능망을 이용한 콜센터로의 개인정보 제공방법 |
JP4340394B2 (ja) * | 2001-01-31 | 2009-10-07 | 株式会社豊田中央研究所 | 状態情報管理システム、状態情報管理装置、及び記録媒体 |
KR20070043506A (ko) * | 2005-10-21 | 2007-04-25 | 삼성전자주식회사 | 화상형성시스템 및 그 화상데이터저장방법 |
CN101005654A (zh) * | 2006-01-16 | 2007-07-25 | 严晓敏 | 分体式无线电话手机 |
US8271948B2 (en) * | 2006-03-03 | 2012-09-18 | Telefonaktiebolaget L M Ericsson (Publ) | Subscriber identity module (SIM) application toolkit test method and system |
CN100563161C (zh) * | 2006-10-23 | 2009-11-25 | 华为技术有限公司 | 一种业务分组认证的方法和系统 |
US8290125B2 (en) * | 2008-09-02 | 2012-10-16 | International Business Machines Corporation | Voice response unit shortcutting |
US8606232B2 (en) * | 2009-06-08 | 2013-12-10 | Qualcomm Incorporated | Method and system for performing multi-stage virtual SIM provisioning and setup on mobile devices |
CN101969610B (zh) * | 2009-07-28 | 2013-08-07 | 中兴通讯股份有限公司 | 信息播报方法、装置及系统 |
US8903073B2 (en) * | 2011-07-20 | 2014-12-02 | Zvi Or-Bach | Systems and methods for visual presentation and selection of IVR menu |
CN101895610B (zh) * | 2010-08-03 | 2014-05-07 | 杭州华三通信技术有限公司 | 基于语音识别的话机通话方法和装置 |
JP2013246477A (ja) * | 2012-05-23 | 2013-12-09 | Nec Casio Mobile Communications Ltd | 端末装置、情報処理方法およびプログラム |
US8983447B2 (en) * | 2012-08-14 | 2015-03-17 | Qualcomm Incorporated | Methods, systems and devices for dynamic HPLMN configuration |
-
2014
- 2014-04-30 CN CN201410183189.2A patent/CN104010094A/zh active Pending
- 2014-08-15 BR BR112014026102A patent/BR112014026102A2/pt not_active IP Right Cessation
- 2014-08-15 WO PCT/CN2014/084452 patent/WO2015165172A1/zh active Application Filing
- 2014-08-15 KR KR1020147028784A patent/KR101639147B1/ko active IP Right Grant
- 2014-08-15 MX MX2014012751A patent/MX358285B/es active IP Right Grant
- 2014-08-15 RU RU2015134092A patent/RU2636686C2/ru active
- 2014-08-15 JP JP2016515648A patent/JP6101863B2/ja active Active
-
2015
- 2015-03-05 EP EP15157897.8A patent/EP2940977B1/en active Active
Also Published As
Publication number | Publication date |
---|---|
JP2016521533A (ja) | 2016-07-21 |
EP2940977A1 (en) | 2015-11-04 |
RU2636686C2 (ru) | 2017-11-27 |
MX2014012751A (es) | 2016-02-19 |
EP2940977B1 (en) | 2018-08-29 |
RU2015134092A (ru) | 2017-02-17 |
KR101639147B1 (ko) | 2016-07-12 |
KR20150135742A (ko) | 2015-12-03 |
BR112014026102A2 (pt) | 2017-07-11 |
WO2015165172A1 (zh) | 2015-11-05 |
JP6101863B2 (ja) | 2017-03-22 |
CN104010094A (zh) | 2014-08-27 |
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Legal Events
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FG | Grant or registration |