JP6279872B2 - 呼制御サーバ、呼制御方法及びコンピュータプログラム - Google Patents

呼制御サーバ、呼制御方法及びコンピュータプログラム Download PDF

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JP6279872B2
JP6279872B2 JP2013209651A JP2013209651A JP6279872B2 JP 6279872 B2 JP6279872 B2 JP 6279872B2 JP 2013209651 A JP2013209651 A JP 2013209651A JP 2013209651 A JP2013209651 A JP 2013209651A JP 6279872 B2 JP6279872 B2 JP 6279872B2
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JP2015076641A5 (enExample
JP2015076641A (ja
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幸次郎 三宅
幸次郎 三宅
欣也 栗山
欣也 栗山
圭介 長岡
圭介 長岡
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Nomura Research Institute Ltd
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JP2013209651A 2013-10-04 2013-10-04 呼制御サーバ、呼制御方法及びコンピュータプログラム Expired - Fee Related JP6279872B2 (ja)

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JP2015076641A JP2015076641A (ja) 2015-04-20
JP2015076641A5 JP2015076641A5 (enExample) 2016-11-24
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Families Citing this family (5)

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JP6500600B2 (ja) * 2015-05-27 2019-04-17 株式会社ナカヨ 特定着信待機機能を有する電話制御装置
JP6236510B1 (ja) * 2016-10-31 2017-11-22 Ｌｉｎｅ株式会社 情報処理システム、情報処理方法、および、プログラム
JP2019103139A (ja) * 2017-11-28 2019-06-24 芳樹 前澤 コールセンター業務システム
JP6852208B1 (ja) * 2020-05-28 2021-03-31 Kddi株式会社 通信管理装置、通信管理方法及び通信管理システム
JP7606892B2 (ja) * 2021-03-11 2024-12-26 株式会社日本総合研究所 情報処理装置、情報処理方法、及び、プログラム

Family Cites Families (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5185782A (en) * 1991-02-08 1993-02-09 A&T Bell Laboratories ACD arrangement for automatically returning a call at a time specified by the original caller
JP4003929B2 (ja) * 2001-08-01 2007-11-07 株式会社日立製作所 コールバック予約システムおよび方法
JP2004185261A (ja) * 2002-12-03 2004-07-02 Toshiba Corp テーマパークの予約サービスシステムおよびその予約方法
US7761323B2 (en) * 2003-10-08 2010-07-20 Aspect Software, Inc. Method and system for scheduling a customer service callback
US9635180B2 (en) * 2008-05-14 2017-04-25 International Business Machines Corporation System for managing wait queues in a high volume system
US8792632B2 (en) * 2009-08-13 2014-07-29 Genesys Telecommunications Laboratories, Inc. System and methods for scheduling and optimizing inbound call flow to a call center
JP2011109214A (ja) * 2009-11-13 2011-06-02 Hitachi Kokusai Electric Inc 回線混雑解消システム
JP2012028833A (ja) * 2010-07-20 2012-02-09 Chugoku Electric Power Co Inc:The コールセンタシステム

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