EP1230810A1 - Realisation de fonctions et de caracteristiques de puissance supplementaires d'un systeme de distribution d'appels - Google Patents
Realisation de fonctions et de caracteristiques de puissance supplementaires d'un systeme de distribution d'appelsInfo
- Publication number
- EP1230810A1 EP1230810A1 EP00988627A EP00988627A EP1230810A1 EP 1230810 A1 EP1230810 A1 EP 1230810A1 EP 00988627 A EP00988627 A EP 00988627A EP 00988627 A EP00988627 A EP 00988627A EP 1230810 A1 EP1230810 A1 EP 1230810A1
- Authority
- EP
- European Patent Office
- Prior art keywords
- group
- subscriber
- assigned
- nwcd
- switching device
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Withdrawn
Links
Classifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q3/00—Selecting arrangements
- H04Q3/0016—Arrangements providing connection between exchanges
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42314—Systems providing special services or facilities to subscribers in private branch exchanges
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/46—Arrangements for calling a number of substations in a predetermined sequence until an answer is obtained
- H04M3/465—Arrangements for simultaneously calling a number of substations until an answer is obtained
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q3/00—Selecting arrangements
- H04Q3/64—Distributing or queueing
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
- H04M2203/2044—Group features, e.g. closed user group
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2207/00—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place
- H04M2207/08—ISDN systems
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/4228—Systems providing special services or facilities to subscribers in networks
- H04M3/42297—Systems providing special services or facilities to subscribers in networks with number portability
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5125—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with remote located operators
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/009—Arrangements for interconnection between switching centres in systems involving PBX or KTS networks
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/06—Arrangements for interconnection between switching centres using auxiliary connections for control or supervision, e.g. where the auxiliary connection is a signalling system number 7 link
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13072—Sequence circuits for call signaling, ACD systems
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13097—Numbering, addressing
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13102—Common translator
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13103—Memory
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13104—Central control, computer control
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13107—Control equipment for a part of the connection, distributed control, co-processing
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13176—Common channel signaling, CCS7
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13209—ISDN
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/1322—PBX
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13222—PBX circuits in public exchange, centrex
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/1328—Call transfer, e.g. in PBX
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13282—Call forward, follow-me, call diversion
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13288—Closed user groups, CUG
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13345—Intelligent networks, SCP
Abstract
L'invention est caractérisée en ce qu'au moins une partie des raccordements d'abonnés (TA1...6) affectés à au moins deux installations de connexion (LE1...3) et présentant des caractéristiques de puissance configurées est affectée à au moins un groupe (NWCD), auquel peuvent être attribuées les caractéristiques de puissance et/ou propriétés (SDN, TskGrp1,2) d'un centre d'appels. Ledit groupe (NWCD) est géré à partir d'une des installations de connexion (LE1), les raccordements d'abonnés (TA1,3,4,6) non affectés physiquement à cette installation de connexion (LE1) y étant rattachés en tant que raccordements d'abonnés virtuels.
Applications Claiming Priority (5)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
DE19955761 | 1999-11-19 | ||
DE19955761 | 1999-11-19 | ||
DE10025437 | 2000-05-23 | ||
DE10025437A DE10025437A1 (de) | 1999-11-19 | 2000-05-23 | Verfahren und Kommunikationsanordnung zur Realisierung von Funktionen und Leistungsmerkmalen eines Anrufverteilsystems |
PCT/DE2000/004071 WO2001039521A1 (fr) | 1999-11-19 | 2000-11-16 | Realisation de fonctions et de caracteristiques de puissance supplementaires d'un systeme de distribution d'appels |
Publications (1)
Publication Number | Publication Date |
---|---|
EP1230810A1 true EP1230810A1 (fr) | 2002-08-14 |
Family
ID=26005796
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
EP00988627A Withdrawn EP1230810A1 (fr) | 1999-11-19 | 2000-11-16 | Realisation de fonctions et de caracteristiques de puissance supplementaires d'un systeme de distribution d'appels |
Country Status (6)
Country | Link |
---|---|
EP (1) | EP1230810A1 (fr) |
JP (1) | JP2003515994A (fr) |
CN (1) | CN1203687C (fr) |
BR (1) | BR0015709A (fr) |
DE (1) | DE10025437A1 (fr) |
WO (1) | WO2001039521A1 (fr) |
Families Citing this family (6)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
DE10120072A1 (de) * | 2001-04-24 | 2002-11-07 | Siemens Ag | Vermittlungssystem und Verfahren zur Überwachung einer Gruppenrufnummer |
EP1345457A1 (fr) * | 2002-03-12 | 2003-09-17 | Tenovis GmbH & Co. KG | Mise en résau d'autocommutateur (PBX) |
CN100407745C (zh) * | 2003-09-07 | 2008-07-30 | 中兴通讯股份有限公司 | 一种呼叫中心实现数据检索控制的系统和控制方法 |
DE102004013330A1 (de) * | 2004-03-17 | 2005-10-27 | Tenovis Gmbh & Co. Kg | Telekommunikationsanlage, Verbund aus Telekommunikationsanlagen, Verfahren zur Konfiguration und zum Betrieb eines solchen Verbundes sowie Software zur Indentifizierung eines Kunden und einer Anlage darin |
DE102005050587A1 (de) | 2005-10-21 | 2007-05-03 | Siemens Ag | Verfahren zum Weiterleiten von Signalisierungsdaten in einer Netzübergangseinheit und in einer Steuereinheit sowie zugehörige Einheiten |
CN101945185B (zh) * | 2010-09-19 | 2012-10-10 | 广州广哈通信股份有限公司 | 调度组呼叫方法和系统 |
Family Cites Families (12)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
EP0670094A1 (fr) * | 1990-11-20 | 1995-09-06 | Teloquent Communications Corporation | Systeme de prise en charge d'appels telephoniques |
US5276312A (en) * | 1990-12-10 | 1994-01-04 | Gtech Corporation | Wagering system using smartcards for transfer of agent terminal data |
JP3024833B2 (ja) * | 1991-09-18 | 2000-03-27 | 富士通株式会社 | Isdn電子交換機の内線代表方式 |
US5247571A (en) * | 1992-02-28 | 1993-09-21 | Bell Atlantic Network Services, Inc. | Area wide centrex |
FI98687C (fi) * | 1993-09-20 | 1997-07-25 | Nokia Telecommunications Oy | Matkaviestinjärjestelmä ja menetelmä etätyöaseman kytkemiseksi matkaviestinverkon kautta dataverkkoon |
US5459780A (en) * | 1994-01-31 | 1995-10-17 | At&T Ipm Corp. | Work at home agent ACD call distribution |
DE19527806C1 (de) * | 1995-07-28 | 1997-01-02 | Siemens Ag | Netzwerkemulator für private Kommunikationsendeinrichtungen |
US5778060A (en) * | 1996-04-19 | 1998-07-07 | At&T Corp | Work at home ACD agent network with cooperative control |
US5987115A (en) * | 1996-12-03 | 1999-11-16 | Northern Telecom Limited | Systems and methods for servicing calls by service agents connected via standard telephone lines |
US5946387A (en) * | 1997-02-10 | 1999-08-31 | Genesys Telecommunications Laboratories, Inc, | Agent-level network call routing |
US6049602A (en) * | 1997-09-18 | 2000-04-11 | At&T Corp | Virtual call center |
DE19805686A1 (de) * | 1998-02-12 | 1999-08-19 | Cit Alcatel | Verfahren zur Übermittlung von Dienst-Signalisierungsnachrichten, Konvertierungsknoten und Dienststeuereinrichtung |
-
2000
- 2000-05-23 DE DE10025437A patent/DE10025437A1/de not_active Withdrawn
- 2000-11-16 JP JP2001540541A patent/JP2003515994A/ja active Pending
- 2000-11-16 WO PCT/DE2000/004071 patent/WO2001039521A1/fr not_active Application Discontinuation
- 2000-11-16 EP EP00988627A patent/EP1230810A1/fr not_active Withdrawn
- 2000-11-16 BR BR0015709-0A patent/BR0015709A/pt not_active IP Right Cessation
- 2000-11-16 CN CN 00818522 patent/CN1203687C/zh not_active Expired - Fee Related
Non-Patent Citations (1)
Title |
---|
See references of WO0139521A1 * |
Also Published As
Publication number | Publication date |
---|---|
CN1425255A (zh) | 2003-06-18 |
CN1203687C (zh) | 2005-05-25 |
JP2003515994A (ja) | 2003-05-07 |
WO2001039521A1 (fr) | 2001-05-31 |
BR0015709A (pt) | 2002-07-16 |
DE10025437A1 (de) | 2001-05-31 |
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Legal Events
Date | Code | Title | Description |
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PUAI | Public reference made under article 153(3) epc to a published international application that has entered the european phase |
Free format text: ORIGINAL CODE: 0009012 |
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17P | Request for examination filed |
Effective date: 20020502 |
|
AK | Designated contracting states |
Kind code of ref document: A1 Designated state(s): AT BE CH CY DE DK ES FI FR GB GR IE IT LI LU MC NL PT SE TR |
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RBV | Designated contracting states (corrected) |
Designated state(s): DE ES FR GB IT |
|
STAA | Information on the status of an ep patent application or granted ep patent |
Free format text: STATUS: THE APPLICATION IS DEEMED TO BE WITHDRAWN |
|
18D | Application deemed to be withdrawn |
Effective date: 20070601 |