BR0015709A - Realização de funções adicionais e caracterìsticas de capacidade de um sistema de distribuição de chamadas - Google Patents

Realização de funções adicionais e caracterìsticas de capacidade de um sistema de distribuição de chamadas

Info

Publication number
BR0015709A
BR0015709A BR0015709-0A BR0015709A BR0015709A BR 0015709 A BR0015709 A BR 0015709A BR 0015709 A BR0015709 A BR 0015709A BR 0015709 A BR0015709 A BR 0015709A
Authority
BR
Brazil
Prior art keywords
capacity characteristics
distribution system
additional functions
realization
call distribution
Prior art date
Application number
BR0015709-0A
Other languages
English (en)
Inventor
Juergen Lantermann
Thomas Grewing
Frank Erfurt
Norbert Baumert
Rainer Supplie
Original Assignee
Siemens Ag
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Siemens Ag filed Critical Siemens Ag
Publication of BR0015709A publication Critical patent/BR0015709A/pt

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/0016—Arrangements providing connection between exchanges
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42314—Systems providing special services or facilities to subscribers in private branch exchanges
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/46—Arrangements for calling a number of substations in a predetermined sequence until an answer is obtained
    • H04M3/465—Arrangements for simultaneously calling a number of substations until an answer is obtained
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/64—Distributing or queueing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2044—Group features, e.g. closed user group
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2207/00—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place
    • H04M2207/08—ISDN systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/4228—Systems providing special services or facilities to subscribers in networks
    • H04M3/42297—Systems providing special services or facilities to subscribers in networks with number portability
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5125—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with remote located operators
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/009—Arrangements for interconnection between switching centres in systems involving PBX or KTS networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/06—Arrangements for interconnection between switching centres using auxiliary connections for control or supervision, e.g. where the auxiliary connection is a signalling system number 7 link
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13072—Sequence circuits for call signaling, ACD systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13097—Numbering, addressing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13102—Common translator
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13103—Memory
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13104—Central control, computer control
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13107—Control equipment for a part of the connection, distributed control, co-processing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13176—Common channel signaling, CCS7
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13209—ISDN
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1322—PBX
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13222—PBX circuits in public exchange, centrex
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1328—Call transfer, e.g. in PBX
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13282—Call forward, follow-me, call diversion
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13288—Closed user groups, CUG
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13345—Intelligent networks, SCP

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Mobile Radio Communication Systems (AREA)
  • Telephonic Communication Services (AREA)
  • Sub-Exchange Stations And Push- Button Telephones (AREA)
  • Exchange Systems With Centralized Control (AREA)

Abstract

"REALIZAçãO DE FUNçõES ADICIONAIS E CARACTERìSTICAS DE CAPACIDADE DE UM SISTEMA DE DISTRIBUIçãO DE CHAMADAS". Pelo menos uma parte de conexões de assinante (TA1...6), associadas a pelo menos dois dispositivos de encaminhamento (LE1...3), que apresentam características de capacidade configuradas, é associada a pelo menos um grupo (NWCD), ao qual são associáveis características de capacidade e/ou propriedades (SDN, TskGrp1,2) de um Call Center. O grupo (NWCD) é controlado por um dos dispositivos de encaminhamento (LE1), sendo que conexões de assinante (TA1,3,4,6), fisicamente não associadas a esse dispositivo de encaminhamento(LE1), são associadas ao mesmo como conexões de assinante virtuais.
BR0015709-0A 1999-11-19 2000-11-16 Realização de funções adicionais e caracterìsticas de capacidade de um sistema de distribuição de chamadas BR0015709A (pt)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
DE19955761 1999-11-19
DE10025437A DE10025437A1 (de) 1999-11-19 2000-05-23 Verfahren und Kommunikationsanordnung zur Realisierung von Funktionen und Leistungsmerkmalen eines Anrufverteilsystems
PCT/DE2000/004071 WO2001039521A1 (de) 1999-11-19 2000-11-16 Realisierung von zusätzlichen funktionen und leistungsmerkmalen eines anrufverteilsystems

Publications (1)

Publication Number Publication Date
BR0015709A true BR0015709A (pt) 2002-07-16

Family

ID=26005796

Family Applications (1)

Application Number Title Priority Date Filing Date
BR0015709-0A BR0015709A (pt) 1999-11-19 2000-11-16 Realização de funções adicionais e caracterìsticas de capacidade de um sistema de distribuição de chamadas

Country Status (6)

Country Link
EP (1) EP1230810A1 (pt)
JP (1) JP2003515994A (pt)
CN (1) CN1203687C (pt)
BR (1) BR0015709A (pt)
DE (1) DE10025437A1 (pt)
WO (1) WO2001039521A1 (pt)

Families Citing this family (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
DE10120072A1 (de) * 2001-04-24 2002-11-07 Siemens Ag Vermittlungssystem und Verfahren zur Überwachung einer Gruppenrufnummer
EP1345457A1 (de) * 2002-03-12 2003-09-17 Tenovis GmbH & Co. KG Vernetzung von Telefonanlagen
CN100407745C (zh) * 2003-09-07 2008-07-30 中兴通讯股份有限公司 一种呼叫中心实现数据检索控制的系统和控制方法
DE102004013330A1 (de) * 2004-03-17 2005-10-27 Tenovis Gmbh & Co. Kg Telekommunikationsanlage, Verbund aus Telekommunikationsanlagen, Verfahren zur Konfiguration und zum Betrieb eines solchen Verbundes sowie Software zur Indentifizierung eines Kunden und einer Anlage darin
DE102005050587A1 (de) 2005-10-21 2007-05-03 Siemens Ag Verfahren zum Weiterleiten von Signalisierungsdaten in einer Netzübergangseinheit und in einer Steuereinheit sowie zugehörige Einheiten
CN101945185B (zh) * 2010-09-19 2012-10-10 广州广哈通信股份有限公司 调度组呼叫方法和系统

Family Cites Families (12)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO1992009164A1 (en) * 1990-11-20 1992-05-29 Unifi Communications Corporation Telephone call handling system
US5276312A (en) * 1990-12-10 1994-01-04 Gtech Corporation Wagering system using smartcards for transfer of agent terminal data
JP3024833B2 (ja) * 1991-09-18 2000-03-27 富士通株式会社 Ｉｓｄｎ電子交換機の内線代表方式
US5247571A (en) * 1992-02-28 1993-09-21 Bell Atlantic Network Services, Inc. Area wide centrex
FI98687C (fi) * 1993-09-20 1997-07-25 Nokia Telecommunications Oy Matkaviestinjärjestelmä ja menetelmä etätyöaseman kytkemiseksi matkaviestinverkon kautta dataverkkoon
US5459780A (en) * 1994-01-31 1995-10-17 At&T Ipm Corp. Work at home agent ACD call distribution
DE19527806C1 (de) * 1995-07-28 1997-01-02 Siemens Ag Netzwerkemulator für private Kommunikationsendeinrichtungen
US5778060A (en) * 1996-04-19 1998-07-07 At&T Corp Work at home ACD agent network with cooperative control
US5987115A (en) * 1996-12-03 1999-11-16 Northern Telecom Limited Systems and methods for servicing calls by service agents connected via standard telephone lines
US5946387A (en) * 1997-02-10 1999-08-31 Genesys Telecommunications Laboratories, Inc, Agent-level network call routing
US6049602A (en) * 1997-09-18 2000-04-11 At&T Corp Virtual call center
DE19805686A1 (de) * 1998-02-12 1999-08-19 Cit Alcatel Verfahren zur Übermittlung von Dienst-Signalisierungsnachrichten, Konvertierungsknoten und Dienststeuereinrichtung

Also Published As

Publication number Publication date
CN1203687C (zh) 2005-05-25
CN1425255A (zh) 2003-06-18
WO2001039521A1 (de) 2001-05-31
JP2003515994A (ja) 2003-05-07
EP1230810A1 (de) 2002-08-14
DE10025437A1 (de) 2001-05-31

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Legal Events

Date Code Title Description
B08F Application dismissed because of non-payment of annual fees [chapter 8.6 patent gazette]

Free format text: REFERENTE A 6A,7A ANUIDADE.

B08K Patent lapsed as no evidence of payment of the annual fee has been furnished to inpi [chapter 8.11 patent gazette]

Free format text: REFERENTE AO DESPACHO PUBLICADO NA RPI 1962 DE 12/08/2008.