EP0687402A1 - Circuit permettant d'integrer des systemes informatiques dans le cadre de l'utilisation d'installations telephoniques - Google Patents

Circuit permettant d'integrer des systemes informatiques dans le cadre de l'utilisation d'installations telephoniques

Info

Publication number
EP0687402A1
EP0687402A1 EP94908280A EP94908280A EP0687402A1 EP 0687402 A1 EP0687402 A1 EP 0687402A1 EP 94908280 A EP94908280 A EP 94908280A EP 94908280 A EP94908280 A EP 94908280A EP 0687402 A1 EP0687402 A1 EP 0687402A1
Authority
EP
European Patent Office
Prior art keywords
isdn
telephone
line
competent
euro
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
EP94908280A
Other languages
German (de)
English (en)
Other versions
EP0687402B1 (fr
Inventor
Gottfried Thomas
Ulrich Mergemann
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Csb-System Software-Entwicklung & Unternehmensberatung GmbH
CSB System AG
Original Assignee
Csb-System Software-Entwicklung & Unternehmensberatung GmbH
CSB System AG
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Family has litigation
First worldwide family litigation filed litigation Critical https://patents.darts-ip.com/?family=6890216&utm_source=google_patent&utm_medium=platform_link&utm_campaign=public_patent_search&patent=EP0687402(A1) "Global patent litigation dataset” by Darts-ip is licensed under a Creative Commons Attribution 4.0 International License.
Application filed by Csb-System Software-Entwicklung & Unternehmensberatung GmbH, CSB System AG filed Critical Csb-System Software-Entwicklung & Unternehmensberatung GmbH
Publication of EP0687402A1 publication Critical patent/EP0687402A1/fr
Application granted granted Critical
Publication of EP0687402B1 publication Critical patent/EP0687402B1/fr
Anticipated expiration legal-status Critical
Revoked legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q11/00—Selecting arrangements for multiplex systems
    • H04Q11/04—Selecting arrangements for multiplex systems for time-division multiplexing
    • H04Q11/0428—Integrated services digital network, i.e. systems for transmission of different types of digitised signals, e.g. speech, data, telecentral, television signals
    • H04Q11/0435—Details
    • H04Q11/0471—Terminal access circuits
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42314—Systems providing special services or facilities to subscribers in private branch exchanges
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q11/00—Selecting arrangements for multiplex systems
    • H04Q11/04—Selecting arrangements for multiplex systems for time-division multiplexing
    • H04Q11/0428—Integrated services digital network, i.e. systems for transmission of different types of digitised signals, e.g. speech, data, telecentral, television signals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q11/00—Selecting arrangements for multiplex systems
    • H04Q11/04—Selecting arrangements for multiplex systems for time-division multiplexing
    • H04Q11/0428—Integrated services digital network, i.e. systems for transmission of different types of digitised signals, e.g. speech, data, telecentral, television signals
    • H04Q11/0435—Details
    • H04Q11/0464—Primary rate access circuits
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/57—Arrangements for indicating or recording the number of the calling subscriber at the called subscriber's set
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2207/00—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place
    • H04M2207/08—ISDN systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/2218—Call detail recording
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/36—Statistical metering, e.g. recording occasions when traffic exceeds capacity of trunks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42314—Systems providing special services or facilities to subscribers in private branch exchanges
    • H04M3/42323—PBX's with CTI arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/56—Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/58—Arrangements for transferring received calls from one subscriber to another; Arrangements affording interim conversations between either the calling or the called party and a third party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/093—Personal computer
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/107—Control equipment for part of the connection
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1305—Software aspects
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13072—Sequence circuits for call signaling, ACD systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13093—Personal computer, PC
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13103—Memory
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13106—Microprocessor, CPU
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13175—Graphical user interface [GUI], WWW interface, visual indication
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13209—ISDN
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1322—PBX
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1324—Conference call
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13389—LAN, internet
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/174—Data transmission
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/201—Change-over service
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/26—Call-back
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/298—Loop or ring system
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/38—Interexchange connections, e.g. connections of different kinds of networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/58—Arrangements providing connection between main exchange and sub-exchange or satellite
    • H04Q3/62—Arrangements providing connection between main exchange and sub-exchange or satellite for connecting to private branch exchanges
    • H04Q3/625—Arrangements in the private branch exchange

Definitions

  • the invention relates to a circuit arrangement for integrating EDP systems when using telephone systems which are connected to the public telephone network ISDN or Euro ISDN.
  • the competent call participant determines the data and information requested by the caller via his computer or stores additional data and information about the caller in it. If, in addition, data and information are required that are not available from the competent participant, the responsible processor is to be involved as a further competent participant in this voice and data communication in the same way as described above. The disadvantage of this voice and data communication
  • a telephone data service relating to controls of digital telephone sets with the data input via a telecommunication and information system and identification of the caller via ISDN or Euro-ISDN in the current ITR6 protocol or in the future EDSS1 protocol cannot be secured. Further disadvantages are that data and information, some of which are present in large numbers, cannot be transmitted to one another in this voice and data communication. Such a transmission then takes place subsequently by mail or by fax transmission. This in turn means loss of time and delay in urgent decisions
  • REPLACEMENT LEAF finding inventions Furthermore, solutions are known which allow a partially rational voice and data communication by using high-quality (special) telephones. Each telephone set is only connected to one computer via an expensive plug-in card that works with specially developed software. In addition to the high financial outlay, such a solution is associated with further disadvantages.
  • the disadvantages are that conference calls cannot be carried out with the involvement of several participants, especially when it comes to data transmission. Direct data transmission from the competent subscriber to the caller or vice versa, as well as the control of * digital telephones with data entry via a telecommunications and information system and the identification of the caller via ISDN or Euro ISDN in today's ITR6 protocol or in future EDSSl protocol is only possible with a telephone and the connected computer.
  • a telecommunications system in particular a telephone system, which has a switching system with terminals and is connected to a computer for facilitating or additional processing of computer-supported communication services. It is characterized in that the computer is an integral component of the telecommunication system and has an interface which is not available for telecommunication services but for external computer services.
  • This solution has the disadvantages that it cannot use and operate all the functions of the PABX from every computer in the network, so that not every type of communication can be generated by every computer in the network (voice and data communication and Image transmission).
  • a telephone system can be connected to a computer system in such a way that all functions of the computer system can be used while the telephone system is in use.
  • FIG. 1 The circuit arrangement shown in FIG. 1 for the integration of EDP systems when using telephone systems is shown for clarification on an intelligent telephone system which is connected to the public telephone network ISDN or Euro-ISDN externally and internally via the LAN is connected to three personal computers as well as three telephones.
  • this circuit arrangement can also be used with specially designed software for analog telephone systems.
  • the connection is made directly to the telephone set 2 via an intelligent telephone system 3 and via a line a.
  • the personal computer 4 which is assigned to the telephone set 2, connects to the intelligent telephone system 3 via a line b, an integration element 5, which consists of a computer system 6, software 7 and SDLC. or ISDN connection element 8 with internal software, a line c, a LAN 9 including the LAN server 10 by means of line d and a line e.
  • REPLACEMENT LEAF Telephone set 2 is immediately transferred from the intelligent telephone system 3 to the integration element 5 via the line b, which the integration element 5 transfers in a data set, with corresponding information, via the LAN 9 to the associated personal computer 4.
  • the integration element 5 transfers in a data set, with corresponding information, via the LAN 9 to the associated personal computer 4.
  • the subscriber selected by the caller with the telephone set 2 is not the competent subscriber, he can initiate the LAN 9 via the line c to the integration element 5 by operating the keyboard of his personal computer 4 and by transmitting a data record via line e that that generated by the integration element 5 signal that the line b to the intelligent telephone system 3 and from there via line a of the competent subscriber z.
  • B. Telephone 11 is called.
  • the inclusion of a further competent subscriber or several competent subscribers to clarify questions and data of the caller he can by using the keyboard of his own personal computer 12 and by transmitting a data record in the same manner as set out above , include these competent participants in the conference via the intelligent telephone system 3 by establishing the connection, so that all telephone sets 2; 11; 13 and personal computer 4; 12; 14 are connected. And then of all those involved in the conference and
  • REPLACEMENT LEAF Information about the caller and the caller can be transmitted to the participants in the conference.
  • a transmission of data between the competent subscribers is also possible, regardless of whether a caller is involved in the voice and data communication or not.

Landscapes

  • Engineering & Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Telephonic Communication Services (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)

Abstract

L'invention concerne un circuit permettant d'intégrer des systèmes informatiques dans le cadre de l'utilisation d'installations téléphoniques raccordées au réseau téléphonique public RNIS ou Euro RNIS. L'invention vise à ce qu'une installation téléphonique puisse être raccordée à une installation informatique de manière à ce que toutes les fonctions du système informatiques puissent être exploitées pendant l'utilisation de l'installation téléphonique. A cet effet, on utilise un circuit comprenant: les appareils téléphoniques (2; 11; 13) reliés directement au réseau téléphonique public RNIS ou Euro RNIS (1) par l'intermédiaire d'une ligne (a) et d'une installation téléphonique intelligente (3), et un élément d'intégration (5) disposé entre l'installation téléphonique intelligente (3) et les ordinateurs individuels (4; 12; 14), qui reçoit d'une part des signaux par l'intermédiaire de l'élément de jonction SDLC ou RNIS (8) au moyen d'une ligne (b) provenant du réseau téléphonique public RNIS ou Euro RNIS (1) en passant parl'installation téléphonique intelligente (3) et renvoie des signaux au réseau téléphonique public RNIS Ou Euro RNIS (1). Cet élément d'intégration (5) transmet par ailleurs aux ordinateurs individuels (4; 12; 14) un jeu de données comportant les informations appropriées, par l'intermédiaire de la ligne (c), d'un réseau local (9), connecté au serveur du réseau local par l'intermédiaire de la ligne (d), ainsi que par l'intermédiaire de la ligne (e). L'élément d'intégration reçoit également en retour le jeu de données des ordinateurs individuels (4; 12; 14). La conversion des signaux en jeu de données et inversement est opérée par l'élément d'intégration (5) par l'intermédiaire d'un système de traitement informatique (6), d'une couche logicielle (7) et par l'intermédiaire d'un élément de raccordement SDLC ou RNIS (8) comportant un logiciel interne.
EP94908280A 1993-03-05 1994-02-26 Circuit permettant d'integrer des systemes informatiques dans le cadre de l'utilisation d'installations telephoniques Revoked EP0687402B1 (fr)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
DE9303214U DE9303214U1 (de) 1993-03-05 1993-03-05 Schaltungsanordnung zur Integration von EDV-Systemen bei der Benutzung von Telefonanlagen
DE9303214U 1993-03-05
PCT/DE1994/000229 WO1994021091A1 (fr) 1993-03-05 1994-02-26 Circuit permettant d'integrer des systemes informatiques dans le cadre de l'utilisation d'installations telephoniques

Publications (2)

Publication Number Publication Date
EP0687402A1 true EP0687402A1 (fr) 1995-12-20
EP0687402B1 EP0687402B1 (fr) 1998-04-08

Family

ID=6890216

Family Applications (1)

Application Number Title Priority Date Filing Date
EP94908280A Revoked EP0687402B1 (fr) 1993-03-05 1994-02-26 Circuit permettant d'integrer des systemes informatiques dans le cadre de l'utilisation d'installations telephoniques

Country Status (6)

Country Link
US (1) US5631953A (fr)
EP (1) EP0687402B1 (fr)
DE (4) DE9303214U1 (fr)
ES (1) ES2089986T3 (fr)
PL (1) PL172815B1 (fr)
WO (1) WO1994021091A1 (fr)

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* Cited by examiner, † Cited by third party
Title
See references of WO9421091A1 *

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Publication number Publication date
DE4330031C2 (de) 1996-03-14
WO1994021091A1 (fr) 1994-09-15
PL172815B1 (pl) 1997-11-28
DE9303214U1 (de) 1993-04-22
DE4406354C2 (de) 1996-07-18
DE4330031A1 (de) 1994-09-08
DE4406354A1 (de) 1994-09-08
DE59405648D1 (de) 1998-05-14
PL310477A1 (en) 1995-12-11
EP0687402B1 (fr) 1998-04-08
US5631953A (en) 1997-05-20
ES2089986T3 (es) 1998-06-01
ES2089986T1 (es) 1996-10-16

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