CN111652467B - Table box repair whole process management method based on worksheet management - Google Patents
Table box repair whole process management method based on worksheet management Download PDFInfo
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Abstract
A meter box repair whole process management method based on work order management belongs to the field of electric variable metering. The method comprises the steps of constructing a mobile and intelligent table box repair management platform, wherein the mobile and intelligent table box repair management platform comprises a platform end, a WEB end, a mobile end and a WeChat end; task management is carried out at a platform end, field data acquisition, information recording and process management and control are carried out at a mobile end, and task dispatch, information inquiry and terminal user interaction are carried out at a WeChat end; task inquiry or summarization statistics is carried out at the WEB end; the method utilizes the mobile equipment and the Internet tool to manage the interactive flow and business data among power utilization clients, power supply enterprises and construction teams in the mobile installation work, realizes data sharing through a network, solves the problem of consistency of the data, ensures the accuracy and the integrity of provided information, utilizes a computer to carry out statistical analysis on the data, and provides necessary information support and decision support for management staff, thereby reducing the workload of the management staff and improving the working efficiency and the management level.
Description
Technical Field
The invention belongs to the field of metering of electric variables, and particularly relates to an information and data exchange method used in repair construction of an electric meter box.
Background
The power industry is basic industry and public utility for supporting national economy and social development, and along with the rapid development of national economy and continuous improvement of the living standard of people, the dependence on power is higher and higher. The power demand is closely related to national economy.
The development of electric power systems has been over the century, and the functions of the systems are the generation, transmission, distribution and application of electric energy, and the traditional concept is considered to be the construction of larger power stations, stronger electric networks, higher power generation efficiency and lower power transmission loss, and the application of these technologies is now becoming mature.
Along with the advanced development of internet technology, social demands are continuously evolving, and because traditional power mainly takes a manual operation mode as a main part, the problems of lagging management mode, low processing efficiency, disordered data, low user satisfaction and the like exist, and in the process of new technology being changed day by day, the traditional power system cannot keep pace with the age.
The meter box is a resident electricity metering box (metering box for short), which is a special box for metering resident electricity and is divided into two series of single metering box and centralized combined metering box.
Monomer batch meter: the metering box is used for the scattered setting of metering points, and only a single electric energy meter and related accessory equipment are installed.
Centralized combination batch meter: the metering box is used for the centralized setting of metering points and can be used for installing a plurality of electric energy meters and related accessory equipment.
The meter box repair management refers to the operation process of replacing and repairing the meter box of the electric energy meter by the user.
The meter box repair business comprises the links of creation of a meter box repair task, task dispatch, site construction, completion confirmation and the like, the meter box repair task is created by a power supply company, then the job is dispatched by a construction unit, the construction unit constructor works on site, and after construction end data is uploaded, the power supply company confirms the completion of the construction task.
At present, in the repair management of the related meter boxes in the power industry, a manual operation mode is still adopted, and the system is manually arranged, summarized and manually recorded. The information registered in the mode is irregular, nonstandard, unreliable, easy to lose, high in error rate in the artificial registration process, difficult in data archiving and low in utilization rate of a large amount of precious field basic data. Meanwhile, the document evidence searching process is complicated, the document evidence is not easy to find, the document is difficult to provide when facing user complaints, and the traditional user signing mode is not easy to manage and control, so that the document evidence is also the main reason for causing the user complaints.
The method is characterized in that a user-centered service process is integrated with a meter box maintenance service process by means of an Internet thinking idea, a worker management idea is integrated with meter box maintenance management, instant task real-time assignment is achieved, tasks are acquired anytime and anywhere, tasks are issued, acquired, maintained, signed and checked and accepted seamless connection, the current popular modes of common users such as mobile phones APP and WeChat applets are fully utilized, power requirements are combined with the common users in a mode of wide use and high popularity, operation is simple and convenient no matter in construction units and end users, various data (such as reading information, site evidence obtaining information, checking and accepting information and consumable information) generated in a mobile attachment process are uniformly managed and controlled, and the fact that various data can be traced is a problem to be solved in actual work.
Disclosure of Invention
The invention aims to provide a meter box repair whole process management method based on worksheet management. According to the technical scheme, advanced tools such as mobile equipment and the Internet are fully utilized, the interactive flow and business data transmission among power utilization clients, power supply enterprises, various functional departments of the power supply enterprises and construction teams are managed in the table box repairing work, the data sharing is realized through a network, the problem of data consistency is solved, the accuracy and the integrity of provided information are ensured, the computer is utilized to carry out statistical analysis on the data, necessary information support and decision support are provided for management staff, and therefore the work load of the management staff is reduced, and the work efficiency and the management level are improved. Meanwhile, information interaction and project participation interaction are provided for users by means of WeChat applets and the like, and communication success and user satisfaction are improved.
The technical scheme of the invention is as follows: the utility model provides a form box repair whole process management method based on work order management, which is characterized in that:
1) Constructing a mobile and intelligent table box repairing management platform, wherein the table box repairing management platform comprises a platform end, a WEB end, a mobile end and a WeChat end;
2) Task management is carried out at a platform end, field data acquisition, information recording and process management and control are carried out at a mobile end, and task dispatch, information inquiry and terminal user interaction are carried out at a WeChat end; task inquiry and summarization statistics are carried out at the WEB end;
according to the table box repairing whole process management method, the mobile communication equipment and the Internet tool are utilized to manage the interactive flow and business data among power utilization clients, power supply enterprises and construction teams in the table box repairing and connecting work, the data sharing is realized through a network, the problem of data consistency is solved, the accuracy and the integrity of provided information are ensured, the computer is utilized to carry out statistical analysis on the data, necessary information support and decision support are provided for management staff, and therefore the work load of the management staff is reduced, and the work efficiency and the management level are improved.
Specifically, the task management includes:
1) Infield management: at least comprising the table box repair management and the time node control of each flow; task registration, assignment and management; inquiring information;
2) And (3) outfield management: at least comprises accurate grasping of constructor information; the effective implementation of site construction specifications; and (5) complete reservation of construction footprint evidence.
3) And (3) supervision and management: at least including task issuing; task monitoring; and (5) task acceptance.
The meter box repair whole process management method comprises the steps of ordering at a management platform WeChat end through supervision of a power supply enterprise, then installing and dispatching by power supply enterprise staffs, receiving the dispatching by a construction team, performing site construction, collecting equipment states, collecting terminal user satisfaction degree opinion feedback, feeding meter box repair completion data back to the platform end, and inputting meter box repair completion related data to a CMS system by power supply enterprise staffs for work order closed loop; or after the table box is repaired, exporting the table box repair related data to the safe USB flash disk at the platform end, importing the CMS system in the power enterprise intranet, and updating the related data.
Wherein, the table box repair finish related data at least comprises work order finish state information.
Furthermore, before the repair and attachment work of the meter box, the mobile terminal is provided with information acquisition functions before construction and information acquisition after construction, wherein the functions comprise meter box type, meter box material, installation environment, installation mode and meter position number content, and meter box data are electronized; meanwhile, a photo before installation and a photo after installation are collected, construction evidence is left, and electronic evidence collection is realized;
when constructors execute repair work on site, related pre-construction information data and post-construction information data are related to corresponding user information, the related data are automatically transmitted back to a repair management platform end, and after tasks are completed, the platform end updates the data and returns the data to a CMS service system;
after construction, the constructor records a consumable list on line, and returns the consumable list to the platform end for inspection and acceptance, wherein the consumable corresponds to the work order;
the data statistics of each link of the table box repair work is adopted to realize accurate examination and repair period and time of each link; by recording the current state of each task, the link state of each task list can be accurately and timely inquired;
establishing a supervision closed-loop strategy, wherein the whole work order is initiated by supervision, and the supervision checks the closed-loop;
the method is characterized in that a WeChat applet signature acceptance mode is adopted to interact with a terminal user, the user can inquire table box repair information, submit satisfaction and sign and confirm, passive participation of the user is changed into active participation, user participation is improved, complaints are reduced, and service level and user satisfaction are improved;
the construction unit sends the order in real time at the WeChat end, downloads the order online, obtains the task, repairs and returns the step seamless connection.
Specifically, the platform end is a system which operates in an Internet network environment and is developed based on a B/S architecture, a UML unified modeling language is used for carrying out visual modeling on a software system, and explanation, visualization and documentation are carried out on the platform end part; the mobile terminal is APP software installed in the communication mobile phone; the WeChat terminal is an electric WeChat applet installed in the communication mobile phone; the WEB terminal is a WEB browser.
Further, the users of the WeChat terminal comprise personnel in the monitoring and construction units, and the functions relate to account binding, work order creation, work order dispatching and work order acceptance; the user of the APP end is a site constructor, and the functions relate to work order downloading, site sign-in, site construction, user signing, consumable list and work order uploading; the user of the platform end comprises monitoring and construction unit stadium personnel, a statistics and report form display function is provided, and the monitoring and stadium personnel can check task information and historical statistics information; the users of the WEB terminal are monitoring or house personnel, and the functions relate to task inquiry and summarization statistics.
Specifically, the system structure of the platform end is divided into three layers: a services layer, a business services layer and a database services layer.
Further, the system structure of the platform end is subdivided into 6 logic layers of a presentation layer, a business context service layer, a business rule service layer, a data conversion service layer, a data access service layer and a database service layer, and each logic layer provides different services;
wherein, the presentation layer: providing a user interface technology, and providing a user interface technology;
business context service layer: providing data editing;
business rules service layer: one or more classes for processing data, including verification of data, operations and business logic, verification of rules;
data conversion service layer: converting the business layer request into a data compatible language;
data access service layer: executing a request of a partial API;
database service layer: physical database technology.
The table box repairing whole process management method at least comprises the following steps:
a) Task creation: the table box repair task is created by a power supply company, is distributed to a construction unit according to a single task, and describes task requirements, including required completion time, task content information and automatic flow of the task to the corresponding construction unit;
b) Task dispatch: the construction unit receives tasks allocated by the power supply company, and supplements user information, a table number and construction requirement information according to the task list;
c) And (3) site construction: the construction unit constructor receives the task, performs site construction according to the task construction requirement, and automatically flows to a power supply company after construction information is uploaded;
d) And (3) completion confirmation: after receiving the construction completion information of the construction unit, the power supply company confirms the completion of the construction project by comparing the data before and after the construction.
Compared with the prior art, the invention has the advantages that:
1. according to the technical scheme, by combining with an information technology means, the real-time dispatch of the work orders at the WeChat end or the mobile end is realized, the field personnel in the construction unit can dispatch tasks at the WeChat end or the mobile end in real time, the data recording after the work orders are photographed and repaired before the task downloading and the repair can be carried out by using the mobile phone in the whole process of the field operation, the user signs and checks the work orders on site, the consumable list is recorded, and the direct data transmission is realized through the Internet, so that the operation of the field personnel is facilitated, and the data management and the maintenance are also facilitated; finally, checking and accepting in real time at the mobile terminal by monitoring to realize closed-loop management of the table box repair work;
2. the paper-free operation of the table box repair work is realized, the work order starts from the supervision and creation task, after the on-site personnel distributes the task, the on-site personnel do not have the paper-free operation, and the data is automatically transmitted back to the background, so that the working intensity of the staff is reduced, the error probability is reduced, and the work is programmed and managed to be standardized;
3. the method has the advantages that the information input before the table box repair and the photo acquisition before and after the table box repair are added in the table box repair flow, so that a complete evidence chain is formed, and the repair function is well-known;
4. the WeChat applet is used for carrying out real-time task dispatch and information inquiry, so that the method is flexible and convenient, and the work order task and information can be checked at any time by one machine;
5. through satisfaction investigation and signing in the user field applet, the interaction speed with the terminal user is greatly improved, the attachment transparency is increased, and the user satisfaction is improved.
Drawings
FIG. 1 is a schematic diagram of a platform end system of the present invention;
FIG. 2 is a schematic diagram of the WeChat system of the present invention;
FIG. 3 is a functional schematic of the APP system of the present invention;
fig. 4 is a functional schematic diagram of the WEB-side system of the present invention.
Detailed Description
The invention is further described below with reference to the accompanying drawings.
The technical scheme of the invention provides a meter box repair whole process management method based on worksheet management, which is characterized in that:
1) Constructing a mobile and intelligent table box repairing management platform, wherein the table box repairing management platform comprises a platform end, a WEB end, a mobile end and a WeChat end;
2) Task management is carried out at a platform end, field data acquisition, information recording and process management and control are carried out at a mobile end, and task dispatch, information inquiry and terminal user interaction are carried out at a WeChat end; task inquiry or summarization statistics is carried out at the WEB end;
according to the table box repairing whole process management method, the mobile equipment and the Internet tool are utilized to manage the interactive flow and business data among electricity clients, power supply enterprises and construction teams in the table box repairing work, data sharing is achieved through a network, the problem of data consistency is solved, the accuracy and the integrity of provided information are guaranteed, a computer is utilized to carry out statistical analysis on the data, necessary information support and decision support are provided for management staff, and therefore the workload of the management staff is reduced, and the working efficiency and the management level are improved.
According to the technical scheme, the table box maintenance management platform is constructed, the mobile equipment and the Internet tool are utilized to manage the interactive flow and business data among the power consumer, the power supply enterprise, each functional department of the power supply enterprise and the construction team in the table box maintenance work, the data sharing is realized through the network, the problem of data consistency is solved, the accuracy and the integrity of information are ensured to be provided, the computer is utilized to carry out statistical analysis on the data, and necessary information support and decision support are provided for management staff, so that the workload of the management staff is reduced, and the working efficiency and the management level are improved.
The implementation is divided into internal field management, external field management and monitoring management according to requirements, a mobile and intelligent platform is constructed, task management is carried out at a platform end, field data acquisition, information recording and process management and control are carried out at a mobile end, and task dispatch, information inquiry and terminal user interaction are carried out at a WeChat end.
The technical scheme of the invention specifically completes the following working contents:
infield management: the table box is repaired and managed to control each flow time node; task registration, assignment and management; and (5) inquiring information.
And (3) outfield management: accurate grasping of constructor information; the effective implementation of site construction specifications; and (5) complete reservation of construction footprint evidence.
And (3) supervision and management: issuing a task; task monitoring; and (5) task acceptance.
1. Platform end:
the platform end is a system which operates in the Internet network environment and is developed based on a B/S architecture, and adopts an object-oriented development mode. And carrying out visual modeling on the software system by using UML unified modeling language, and explaining, visualizing and documenting the platform end part.
The platform end system structure is divided into three layers: the service layer, business service layer and database service layer are represented, and in order to make the system example easy to expand, the three-layer structure is further subdivided into 6 logic layers, each logic layer providing different services. The platform end system structure is shown in fig. 1.
Wherein, the presentation layer: a traditional user interface technology is provided, and a Web browser is selected to be used in the technical scheme.
Business context service layer: data editing is provided, and a Web form is adopted in the technical scheme.
Business rules service layer: one or more classes for processing data. Such as verification of data, operations and business logic, verification of rules.
Data conversion service layer: the business layer request is converted into a data compatible language, and SQL is selected in the technical scheme.
Data access service layer: executing the request of part of the API, and adopting JDBC in the technical scheme.
Database service layer: the technology of the physical database adopts MySQL in the technical scheme.
2. And (3) a mobile terminal:
in order to meet the requirements of construction personnel on-site mobile operation, the mobile terminal adopts a development android APP mode in consideration of low cost of the android mobile phone and satisfactory performance indexes.
App development refers to focusing on mobile phone application software development and services. App is an abbreviation for application, often referred to as application software on a cell phone, or cell phone client. Android APP refers to application software based on the android operating system.
The mobile internet era is the mobile internet era of the whole people, is the era of everyone, and is the era of every enterprise. APP has convenient everyone's life, and APP development lets every enterprise all start the removal informatization process. The APP can solve the requirements of power installation personnel on portability, mobility, rapidness and the like.
In the technical scheme, the mobile terminal adopts eclipse+ADT+android SDK development architecture mode.
3. WeChat end:
the technical scheme is to solve the user problem in the demand, and by running an electric power WeChat applet, the electric power user can carry out the installation progress, the installation task inquiry, the satisfaction evaluation and the like on the WeChat applet.
Meanwhile, for part of types of tasks, due to timeliness, such as emergency repair, a task dispatch function is performed on the WeChat end applet, so that the management requirements of task dispatch, emergency task and instant response at any time and any place can be met.
3.1, the technical architecture of the small program:
WeChat applet is a non-two option for table and box repair service as a currently mainstream cross-platform project operating environment. The items of the applet consist mainly of JS, WXSS, WXML.
1) JS is mainly used for logic;
2) WXSS is mainly used for the style of the interface;
3) WXML is mainly used for layout of UIs.
The project structure is also a common front-end project structure, and the technical scheme increases expansion on the basis of the project structure, so that the project structure is more in line with the business development of table box repair.
The technical scheme does not apply the WXSS (WeiXin Style Sheets) program style language appointed by the applet as the style control of the page on the project framework, but adopts a novel program style language LESS which is a style language popular in the WEB front-end project, can keep the function of the current applet WXSS, and can write the style in a hierarchical structure, so that the code is more readable in secondary development of the project, and the style is written in a block area when the style is written in the UI of the project, so that the style reusability is higher.
The les, as a non-applet-specified UI style language, is not functional within the applet and requires a conversion. Transform les into WXSS. Therefore, the technical scheme sets a program for converting LESS into WXSS, and is specially used for processing operations such as automatically creating default files when PAGE creates a catalog, assigning default data when component is created, and the like.
The conversion program is written by using the NODE.JS+GULP of the main stream, and the NODE.JS is used as the current main stream program development language and is not out of color with the JAVA language of the main stream in terms of execution efficiency and occupied resources.
The implementation process of the technical scheme comprises the following steps:
(1) Before the assembly work, adding information acquisition before construction and information acquisition after construction functions at the mobile terminal, wherein the information acquisition comprises contents such as a meter box type, a meter box material, an installation environment, an installation mode, a meter number and the like, and the meter box data is electronized, so that a foundation is laid for the subsequent big data function. And meanwhile, a photo before installation and a photo after installation are collected, so that construction evidence is left, and electronic evidence collection is realized.
(2) When constructors execute repair work on site, related data can be related to corresponding user information, the data is automatically transmitted back to a repair management background (background for short), after tasks are completed, the background improves the form that the data is returned to a main service system, so that the working intensity of the constructors is reduced, the error probability is reduced, and the work is programmed and managed to be standardized.
(3) The construction personnel on-line record consumable list after construction to pass back the backstage and check and accept by the supervision, the consumable corresponds with the work order one, and the data is clear, easily statistics, and is disclosed transparent.
(4) The data statistics of each link of the table box repair work can be used for realizing accurate examination and repair period and time of each link; by recording the current state of each task, the link state of each task list can be accurately and timely inquired.
(5) And establishing a supervision closed-loop strategy, wherein the whole work order is initiated by supervision, and the closed-loop is checked and accepted by the supervision.
(6) The method adopts the small program signature acceptance mode to interact with the terminal user, the user can inquire the table box to repair information, submit satisfaction and sign and confirm, the passive participation of the user is changed into active participation, the user participation is improved, complaints are reduced, and the service level and the user satisfaction are improved. And a good social image is built for the electric power service.
(7) The construction unit can send the form in real time at the WeChat end, download the form online, send the form, acquire the task, repair, and pass back seamless connection.
1. The WeChat applet function in the technical scheme is embodied as follows:
as shown in fig. 2, the user of the WeChat terminal includes personnel in the monitoring and construction unit, and functions relate to account binding, creating work orders, distributing work orders and checking work orders.
1) Account binding:
an account binding function. The system has a strict authority management mechanism, and personnel in a supervision and construction unit with authority can register and bind account numbers.
2) Creating a work order:
creating a worksheet function. The supervision can create a task work order at the WeChat end, select a work order source, a construction team and a required completion period according to actual conditions, input description and upload photos, and then create the task.
3) Dispatch worksheet:
and (5) distributing a work order function. After the infield personnel uses the infield account number to log in the table box to repair the applet, the task information can be refined according to the information filled in by supervision, and the task can be distributed to constructors.
4) Work order acceptance:
and (5) monitoring and checking acceptance functions. After construction is completed and returned, constructors can check and accept the task completion situation and the consumable list, and work order closed loop is realized after checking and accepting.
2. APP functions in the technical scheme are embodied as follows:
as shown in fig. 3, the user at the APP end is a field constructor, and the functions relate to work order downloading, field check-in, field construction, user signature, consumable list and work order uploading.
1) And (5) downloading a work order:
after the stadium allocates the tasks, the constructors can download the tasks allocated to themselves anytime and anywhere.
2) On-site sign-in:
the constructor can check in on site, and the system records GPS information to leave a site footprint.
3) And (3) site construction:
the construction personnel can perform site construction, record site information before construction and photograph before and after construction, and leave construction marks.
4) User signature:
the constructor completes the construction, and the user can fill in the construction satisfaction and sign in the applet.
5) A consumable list:
filling a consumable list, and filling the consumable list by constructors according to actual construction conditions after signing by users.
6) And (5) uploading a work order:
and (3) finishing the repair of all the meter boxes, returning the work order by constructors, and waiting for subsequent supervision and acceptance.
3. WEB end function:
as shown in fig. 4, the user at the platform end comprises monitoring and construction unit stadium personnel, mainly provides statistics and report display functions, and the monitoring and stadium personnel can view task information and historical statistics.
The users of the WEB terminal are monitoring or house personnel, and the functions relate to task inquiry and summarizing statistics.
1) Task query:
the task details of the table box repair are inquired by selecting inquiry conditions such as a construction unit, task dispatch time, supervision, acceptance result, source, task state, address, contact person number and the like.
2) Summarizing and counting:
and (3) task summarizing the work order conditions of the construction unit, and material summarizing the major class, the minor class and the quantity of materials.
By adopting the technical scheme, the improved table box repair service comprises links of table box repair task creation, task dispatch, site construction, completion confirmation and the like, the table box repair task is created by a power supply company, then the task is dispatched by a construction unit, the construction unit constructor works on site, and after construction end data are uploaded, the power supply company confirms the completion of the construction task.
A) Task creation: the table box repair task is created by a power supply company, is allocated to a construction unit according to a single task, and describes task requirements including information such as required completion time, task content and the like, and the task automatically flows to the corresponding construction unit.
B) Task dispatch: the construction unit receives tasks assigned by the power supply company, and supplements user information, table numbers, construction requirements and other information according to the task list.
C) And (3) site construction: and the construction unit constructors receive the tasks, perform site construction according to the task construction requirements, and automatically transfer construction information to a power supply company after uploading the construction information.
D) And (3) completion confirmation: after receiving the construction completion information of the construction unit, the power supply company confirms the construction completion by comparing the data before and after construction.
4. The specific implementation process comprises the following steps:
1. and (3) field operation:
in the implementation process, constructors use the mobile terminal APP to collect information before construction and after construction, and the information comprises contents such as a meter box type, meter box materials, an installation environment, an installation mode, meter digits and the like, and meanwhile, photos before installation and photos after installation are collected, so that the photos are clear, construction evidence is left, and electronic evidence collection is realized.
The constructor uses materials for the site construction operation, and through online recording of a consumable list, the consumable corresponds to the work order one, and the data are clear.
After the construction personnel completes the site construction, the job task list should acquire the user signature confirmation.
2. Data information acquisition and archiving criteria:
and (3) data acquisition: before and after field repair, the field data information must be recorded by the work terminal.
Data archiving: after the repair work task of each meter box is finished, the data is automatically filed after the work confirmation of a power supply company.
3. Construction quality assessment standard:
the method is characterized in that the method comprises the steps of enabling service links to circulate standard, site operation standard and trace left by data information collection and archiving to provide useful basis for construction quality assessment of construction units for power supply companies.
4. Various document template standards:
4.1, project summarizing and counting templates: according to the data export requirement, defining a user export excel format, wherein the fields comprise: construction units, total number of work orders, checked and accepted, not checked and accepted, on-road, qualified, unqualified, tugging and on-road tugging.
4.2 material summary statistical templates: according to the data export requirement, defining a user export excel format, wherein the fields comprise: lockset, meter box cover, integer material, internal fittings, meter box door, BV wire, hardware fittings, meter box and other auxiliary materials.
4.3, material summarizing and counting templates: according to the data export requirement, defining a user export excel format, wherein the fields comprise: the method comprises the steps of a construction unit, a work order number, a creator, creation time, a work order address, a contact person, a contact phone, required completion time, whether the construction unit exceeds the period of time, the state, whether acceptance is qualified, constructors and actual completion time.
According to the technical scheme, a mobile and intelligent table box repair management platform is constructed, task management is carried out at a table box repair management platform end, field data acquisition, information recording and process management and control are carried out at a mobile end, and task distribution, information inquiry and terminal user interaction are carried out at a WeChat end.
The technical scheme of the invention standardizes the table box repair management, improves the service level, improves the efficiency benefit and the user satisfaction, and has the advantages that the table box repair management method mainly comprises the following steps:
firstly, paper-free operation is realized, a work order starts from a supervision and creation task, after a field person assigns a task, the field person automatically transmits the paper-free operation and data back to a background, so that the working strength of the staff is reduced, the error probability is reduced, and the work is programmed and managed to be standardized;
secondly, the job management function, the on-site sign-in function and the consumable list filling function strengthen the management and monitoring of a construction team;
thirdly, information input before the repair of the meter box is added, photos before and after the repair of the meter box are acquired, a complete evidence chain is formed, and the repair function is well known;
fourthly, the WeChat applet is used for real-time task dispatch and information inquiry, so that the method is flexible and convenient, and the work order task and information can be checked by one machine.
Fifth, the satisfaction survey and signing in the user field applet are realized, the function greatly improves the interaction with the terminal user, the attachment transparency is increased, and the user satisfaction is improved.
The invention can be widely applied to the field of repair construction management of electricity meter boxes for power supply companies.
Claims (7)
1. A meter box repair whole process management method based on work order management is characterized in that:
1) Constructing a mobile and intelligent table box repairing management platform, wherein the table box repairing management platform comprises a platform end, a WEB end, a mobile end and a WeChat end;
2) Task management is carried out at a platform end, field data acquisition, information recording and process management and control are carried out at a mobile end, and task dispatch, information inquiry and terminal user interaction are carried out at a WeChat end; task inquiry and summarization statistics are carried out at the WEB end;
wherein the task management comprises:
2.1 Intra-field management):
at least comprising the table box repair management and the time node control of each flow; task registration, assignment and management; inquiring information;
2.2 Outfield management):
at least comprises accurate grasping of constructor information; the effective implementation of site construction specifications; complete reservation of construction footprint evidence;
2.3 Monitoring management:
at least including task issuing; task monitoring; task acceptance;
the whole process management method for the table box repair constructs a mobile and intelligent table box repair management platform, performs task management at a table box repair management platform end, performs field data acquisition, information recording and process management and control at a mobile end, and performs task dispatch, information inquiry and terminal user interaction at a WeChat end;
before the meter box repair and attachment work, the mobile terminal is provided with information acquisition functions before construction and after construction, including meter box type, meter box material, installation environment, installation mode and meter position number content, and the meter box data is electronized; meanwhile, a photo before installation and a photo after installation are collected, construction evidence is left, and electronic evidence collection is realized;
when constructors execute repair work on site, related pre-construction information data and post-construction information data are related to corresponding user information, the related data are automatically transmitted back to a repair management platform end, and after tasks are completed, the platform end updates the data and returns the data to a CMS service system;
after construction, the constructor records a consumable list on line, and returns the consumable list to the platform end for inspection and acceptance, wherein the consumable corresponds to the work order;
the data statistics of each link of the table box repair work is adopted to realize accurate examination and repair period and time of each link; by recording the current state of each task, the link state of each task list can be accurately and timely inquired;
establishing a supervision closed-loop strategy, wherein the whole work order is initiated by supervision, and the supervision checks the closed-loop;
the method is characterized in that a WeChat applet signature acceptance mode is adopted to interact with a terminal user, the user can inquire table box repair information, submit satisfaction and sign and confirm, passive participation of the user is changed into active participation, user participation is improved, complaints are reduced, and service level and user satisfaction are improved;
the construction unit sends a sheet at the WeChat end in real time, downloads the sheet on line, acquires tasks, repairs and returns the steps to be connected seamlessly;
the meter box repair whole process management method comprises the steps of ordering at a management platform WeChat end through supervision of a power supply enterprise, then installing and dispatching by power supply enterprise staffs, receiving the dispatching by a construction team, performing site construction, collecting equipment states, collecting terminal user satisfaction degree opinion feedback, feeding meter box repair completion data back to the platform end, and inputting meter box repair completion related data to a CMS system by power supply enterprise staffs for work order closed loop; or after the table box is repaired, exporting table box repair related data to a safe U disk at a platform end, importing a CMS system in an electric power enterprise intranet, and updating the related data;
the method for managing the whole table box repairing process adopts a small program signature acceptance mode to interact with a terminal user, the user can inquire table box repairing information, submit satisfaction and sign and confirm, passive participation of the user is changed into active participation, user participation is improved, complaints are reduced, service level and user satisfaction are improved, and good social image is built for electric power service; according to the table box repairing whole process management method, the mobile communication equipment and the Internet tool are utilized to manage the interactive flow and business data among power utilization clients, power supply enterprises and construction teams in the table box repairing and connecting work, the data sharing is realized through a network, the problem of data consistency is solved, the accuracy and the integrity of provided information are ensured, the computer is utilized to carry out statistical analysis on the data, necessary information support and decision support are provided for management staff, and therefore the work load of the management staff is reduced, and the work efficiency and the management level are improved.
2. The method for managing the whole process of repairing a meter box based on the management of a work order according to claim 1, wherein the data related to the repair of the meter box at least comprises the information of the completion state of the work order.
3. The method for managing the whole process of table box repair based on work order management according to claim 1, wherein the platform end is a system developed based on a B/S architecture and operated in an Internet network environment, the software system is subjected to visual modeling by using UML unified modeling language, and the platform end is partially described, visualized and documented;
the mobile terminal is APP software installed in the communication mobile phone;
the WeChat terminal is an electric WeChat applet installed in the communication mobile phone;
the WEB terminal is a WEB browser.
4. The method for managing the whole process of table box repair based on work order management according to claim 1, wherein the users of the WeChat terminal comprise monitoring and construction unit staffs, and the functions relate to account binding, work order creation, work order dispatching and work order acceptance;
the user at the APP end is a site constructor, and the functions relate to work order downloading, site signing, site construction, user signing, consumable list and work order uploading;
the user of the platform end comprises monitoring and construction unit stadium personnel, a statistics and report form display function is provided, and the monitoring and stadium personnel can check task information and historical statistics information;
the users of the WEB terminal are monitoring or house personnel, and the functions relate to task inquiry and summarization statistics.
5. The method for managing the whole process of table box repair based on work order management according to claim 1, wherein the system structure of the platform end is divided into three layers: a services layer, a business services layer and a database services layer.
6. The worksheet management-based table box repair whole process management method according to claim 5, wherein the system structure of the platform end is further subdivided into 6 logic layers, each logic layer providing different services;
wherein, the presentation layer: providing a user interface technology, and providing a user interface technology;
business context service layer: providing data editing;
business rules service layer: one or more classes for processing data, including verification of data, operations and business logic, verification of rules;
data conversion service layer: converting the business layer request into a data compatible language;
data access service layer: executing a request of a partial API;
database service layer: physical database technology.
7. The meter box repair whole process management method based on worksheet management according to claim 1, wherein the meter box repair whole process management method at least comprises the following steps:
a) Task creation: the table box repair task is created by a power supply company, is distributed to a construction unit according to a single task, and describes task requirements, including required completion time, task content information and automatic flow of the task to the corresponding construction unit;
b) Task dispatch: the construction unit receives tasks allocated by the power supply company, and supplements user information, a table number and construction requirement information according to the task list;
c) And (3) site construction: the construction unit constructor receives the task, performs site construction according to the task construction requirement, and automatically flows to a power supply company after construction information is uploaded;
d) And (3) completion confirmation: after receiving the construction completion information of the construction unit, the power supply company confirms the completion of the construction project by comparing the data before and after the construction.
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