CN111652467A - Work order management-based meter box repairing overall process management method - Google Patents
Work order management-based meter box repairing overall process management method Download PDFInfo
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Abstract
A method for managing the whole process of meter box maintenance based on work order management belongs to the field of electric variable measurement. The method comprises the steps of constructing a mobile and intelligent meter box repairing management platform, wherein the platform comprises a platform end, a WEB end, a mobile end and a WeChat end; performing task management at a platform end, performing field data acquisition, information recording and process control at a mobile end, and performing task distribution, information inquiry and terminal user interaction at a WeChat end; performing task query or summary statistics on a WEB side; the method utilizes mobile equipment and an internet tool to manage interactive processes and business data among electricity customers, power supply enterprises and construction teams in mobile assembly and connection work, realizes data sharing through a network, solves the problem of data consistency, ensures the accuracy and integrity of provided information, and utilizes a computer to perform statistical analysis on the data to provide necessary information support and decision support for managers, thereby reducing the workload of the managers and improving the work efficiency and the management level.
Description
Technical Field
The invention belongs to the field of metering of electric variables, and particularly relates to an information and data exchange method for repairing an electric meter box.
Background
The electric power industry is a basic industry and a public utility which support the development of national economy and society, and the dependence degree on electric power is higher and higher along with the rapid development of national economy and the continuous improvement of the living standard of people in China. The power demand is closely related to national economy.
The development of electric power systems has been over a century, the functions of which are the generation, transmission, distribution and application of electric energy, and the traditional concept is that the electric power systems are oriented to build larger power stations, stronger power grids, higher power generation efficiency and lower power transmission loss, and the application of the technologies is mature day by day.
With the deep development of the internet technology, social needs are evolving continuously, and as the traditional power system mainly adopts a manual operation mode, the problems of backward management mode, low processing efficiency, disordered data, low user satisfaction degree and the like exist, and in the process of the new technology changing day by day, the traditional power system cannot keep pace with the times.
The meter box is a residential electricity metering box (short for metering box), which is a special box for metering residential electricity, and is divided into a single metering box and a centralized combined metering box.
Monomer batch meter: a batch meter for metering point dispersion sets up only installs single electric energy meter and relevant accessory equipment.
Centralized combination batch meter: a batch meter for the measurement point is concentrated and is set up can install a plurality of electric energy meters and relevant accessory equipment.
The meter box repairing management refers to an operation process of replacing and repairing the meter box of the electric energy meter for the electricity utilization user.
The meter box repairing business comprises the steps of meter box repairing task creation, task distribution, site construction, completion confirmation and the like, wherein a power supply company creates a meter box repairing task, a construction unit distributes the task, construction personnel of the construction unit performs site operation, and after construction end data are uploaded, the power supply company completes and confirms the construction task.
In the related meter box repairing management of the power industry, a manual operation mode is still adopted at present, and a manual sorting, summarizing and manual recording system is adopted. The information registered in the mode is not standard, standard and reliable, is easy to lose, has high error rate in the artificial registration process, is difficult to file data, and has low utilization rate of a large amount of precious field basic data. Meanwhile, the process of searching for the document certificate is complicated, the document certificate is not easy to search, the certificate is difficult to provide when the user complains, and the traditional user signing mode is not easy to control, so that the user appeal is also caused.
How to use the idea of 'user as the center' of internet thinking, the business process of meter box repair is combed, the work order management idea is integrated into meter box repair management, the real-time task is allocated immediately, the task is acquired at any time and any place, the task is issued, acquired, repaired, signed and checked, seamless connection is realized, the power demand is combined with the current popular mode that common users such as mobile phone APP, WeChat small programs and the like have wide use and high popularization rate, the operation is simple and convenient no matter construction units and terminal users, various data (such as reading information, on-site evidence obtaining information, check and acceptance information, consumable material information and the like) generated in the mobile assembly process are managed and controlled uniformly, the tracing source of various data can be realized, and the problem is to be solved urgently in actual work.
Disclosure of Invention
The invention aims to provide a management method for the whole meter box repairing process based on work order management. According to the technical scheme, advanced tools such as mobile equipment and the Internet are fully utilized, interactive processes and service data transmission among power utilization customers, power supply enterprises, functional departments of the power supply enterprises and construction teams in meter box repairing work are managed, data sharing is achieved through the network, the problem of data consistency is solved, accuracy and completeness of provided information are guaranteed, statistical analysis can be conducted on the data through a computer, necessary information support and decision support are provided for managers, accordingly, workload of the managers is relieved, and work efficiency and management level are improved. Meanwhile, the modes of WeChat small programs and the like are utilized to provide information interaction and project participation interaction for the user, and the communication effect and the user satisfaction degree are improved.
The technical scheme of the invention is as follows: the utility model provides a work order management-based method for managing the whole process of meter box maintenance, which is characterized in that:
1) constructing a mobile and intelligent meter box repairing and managing platform which comprises a platform end, a WEB end, a mobile end and a WeChat end;
2) performing task management at a platform end, performing field data acquisition, information recording and process control at a mobile end, and performing task distribution, information inquiry and terminal user interaction at a WeChat end; performing task query and summary statistics at a WEB end;
the management method for the whole meter box repairing process utilizes mobile communication equipment and an internet tool to manage interactive flow and service data among electricity customers, power supply enterprises and construction teams in meter box repairing and assembling work, realizes data sharing through a network, solves the problem of data consistency, ensures accuracy and integrity of provided information, utilizes a computer to perform statistical analysis on the data, and provides necessary information support and decision support for managers, thereby reducing the workload of the managers and improving the work efficiency and the management level.
Specifically, the task management includes:
1) internal field management: at least including the control of time nodes of each flow of meter box maintenance management; task registration, assignment and management; inquiring information;
2) and (3) field management: at least including accurate grasp of the constructor information; the field construction is standardized and effectively implemented; and (4) completely reserving construction footprint evidences.
3) Supervision and management: at least comprising task issuing; monitoring a task; and (6) checking and accepting the task.
The management method of the whole meter box repairing process comprises the steps of ordering at a WeChat end of a management platform through power supply enterprise supervision, then carrying out installation and dispatching by field personnel in the power supply enterprise, receiving the order by a construction team, carrying out site construction, collecting equipment states, collecting opinion feedback of satisfaction of terminal users, feeding meter box repairing completion data back to the platform end, and recording relevant data of meter box repairing completion into a CMS system for worksheet closed loop by the field personnel in the power supply enterprise; or after the meter boxes are repaired, relevant data of the repaired meter boxes are exported to a safety U disk at the platform end, and then a CMS system is imported into an internal network of the power enterprise to update the relevant data.
Wherein, the related data of the repair and completion of the meter box at least comprises the work order completion state information.
Further, before the meter box repairing and assembling work, the mobile terminal is provided with pre-construction information acquisition and post-construction information acquisition functions, including meter box type, meter box material, installation environment, installation mode and meter position number content, and meter box data is electronized; simultaneously, collecting photos before installation and photos after installation, and leaving construction evidence to realize electronic evidence obtaining;
when a constructor executes repair work on site, the relevant pre-construction information data and post-construction information data are associated with corresponding user information, the relevant data are automatically returned to a repair management platform end, and after a task is completed, the platform end updates data and returns the data to a CMS service system;
after construction, constructors record consumable lists on line and return the consumable lists to the platform end for supervision and acceptance, and the consumables correspond to the work orders one by one;
the accurate assessment and repair cycle and time of each link are realized by data statistics of each link of the meter box repair work; the current state of each task is recorded, so that the link state of each task list is accurately and timely inquired;
establishing a supervision closed loop strategy, wherein the whole work order is initiated by supervision and the closed loop is accepted by supervision and inspection;
the method adopts a WeChat applet signature acceptance mode to interact with a terminal user, the user can inquire the meter box repairing information, submit the satisfaction degree and sign and confirm, and change the passive participation of the user into the active participation, so that the user participation degree is improved, the complaint is reduced, and the service level and the user satisfaction degree are improved;
and the construction units are seamlessly connected in the steps of dispatching orders, downloading orders on line, dispatching orders, acquiring tasks, repairing and returning in real time at the WeChat end.
Specifically, the platform end is a system developed based on a B/S architecture and operated in an Internet network environment, visual modeling is carried out on a software system by using a UML unified modeling language, and explanation, visualization and documentation are carried out on the platform end part; the mobile terminal is APP software installed in a communication mobile phone; the WeChat end is an electric WeChat small program installed in the communication mobile phone; the WEB side is a WEB browser.
Furthermore, the users of the WeChat end comprise field personnel in supervision and construction units, and the functions relate to account binding, work order creation, work order dispatching and acceptance check; the user of the APP terminal is a field constructor, and the functions of the APP terminal relate to work order downloading, field sign-in, field construction, user signature, consumable item list and work order uploading; the users at the platform end comprise field personnel of supervision and construction units, the functions of statistics and report display are provided, and the supervision and field personnel can check task information and historical statistics information; the users at the WEB end are supervisors or field personnel, and the functions relate to task query and summary statistics.
Specifically, the system structure of the platform end is divided into three layers: a service layer, a business service layer, and a database service layer.
Further, the system structure of the platform end is subdivided into 6 logic layers, namely a presentation layer, a business context service layer, a business rule service layer, a data conversion service layer, a data access service layer and a database service layer, wherein each logic layer provides different services;
wherein, the expression layer: providing a user interface technology, providing a user interface technology;
business context service layer: providing data editing;
business rules service layer: one or more classes for processing data, including validation of data, computation and business logic, validation of rules;
the data conversion service layer: translating the request of the business layer into a data compatible language;
data access service layer: executing a request of a part of the API;
the database service layer: physical database technology.
The management method for the whole meter box repairing process at least comprises the following steps:
A) task creation: the meter box repairing task is created by a power supply company, is assigned to a construction unit according to a single task, explains the task requirements, comprises the required completion time and the task content information, and is automatically transferred to the corresponding construction unit;
B) task dispatching: the construction unit receives tasks assigned by the power supply company, and supplements user information, table numbers and construction requirement information according to the task list;
C) and (3) field construction: the constructor of the construction unit receives the task, carries on the site construction according to the task construction requirement, after the construction information is uploaded, it is transferred to the power supply company automatically;
D) and (3) completion confirmation: and after receiving the construction completion information of the construction unit, the power supply company compares the data before and after construction to complete and confirm the construction project.
Compared with the prior art, the invention has the advantages that:
1. the technical scheme is combined with an information technology means, so that the monitoring of real-time order dispatching at the WeChat end or the mobile end is realized, field personnel in a construction unit can dispatch tasks at the WeChat end or the mobile end in real time, the work order tasks can be downloaded, photographed before repair and data recorded after repair by using a mobile phone in the whole field operation process, a user can sign, check and accept on the field, a consumable material list is recorded, and direct data transmission is realized through the Internet, so that the operation of field personnel is facilitated, and the data management and maintenance are also facilitated; finally, the movable end is inspected in real time by supervision, so that closed-loop management of meter box repairing work is realized;
2. the paperless work of the meter box repairing work is realized, the worksheet starts from the supervision and creation task, after the onsite personnel assign the task, the onsite personnel paperless work, and the data is automatically transmitted back to the background, so that the working intensity of the workers is reduced, the error probability is reduced, and the working programming and management are standardized;
3. information input before meter box repair and photo acquisition before and after meter box repair are added in the meter box repair process, so that a complete evidence chain is formed, and the repair function is well documented;
4. the WeChat small program is used for real-time task distribution and information query, the operation is flexible and convenient, and the work order task and information can be checked at any time by one machine;
5. through satisfaction survey and sign-in the user field small program, the interaction speed with a terminal user is greatly improved, the mounting transparency is increased, and the user satisfaction is improved.
Drawings
FIG. 1 is a schematic structural diagram of a platform end system of the present invention;
FIG. 2 is a functional schematic of the WeChat end system of the present invention;
FIG. 3 is a functional schematic diagram of the APP system of the present invention;
FIG. 4 is a functional diagram of the WEB-end system according to the present invention.
Detailed Description
The invention is further described below with reference to the accompanying drawings.
The technical scheme of the invention provides a management method for the whole process of meter box maintenance based on work order management, which is characterized by comprising the following steps:
1) constructing a mobile and intelligent meter box repairing and managing platform which comprises a platform end, a WEB end, a mobile end and a WeChat end;
2) performing task management at a platform end, performing field data acquisition, information recording and process control at a mobile end, and performing task distribution, information inquiry and terminal user interaction at a WeChat end; performing task query or summary statistics on a WEB side;
the management method for the whole meter box repairing process utilizes mobile equipment and Internet tools to manage interactive flow and service data among electricity customers, power supply enterprises and construction teams in meter box repairing work, realizes data sharing through a network, solves the problem of data consistency, ensures accuracy and completeness of provided information, utilizes a computer to perform statistical analysis on the data, and provides necessary information support and decision support for managers, thereby reducing the workload of the managers and improving the work efficiency and the management level.
According to the technical scheme, a meter box repairing management platform is constructed, interactive processes and business data among electricity customers, power supply enterprises, various functional departments of the power supply enterprises and construction teams in meter box repairing work are managed by using mobile equipment and internet tools, data sharing is achieved through a network, the problem of data consistency is solved, accuracy and integrity of provided information are guaranteed, statistical analysis is carried out on the data by using a computer, necessary information support and decision support are provided for managers, and therefore the workload of the managers is relieved, and the work efficiency and the management level are improved.
The implementation is divided into internal field management, external field management and supervision management according to requirements, a mobile and intelligent platform is constructed, task management is carried out at a platform end, field data acquisition, information recording and process management and control are carried out at a mobile end, and task distribution, information inquiry and terminal user interaction are carried out at a WeChat end.
The technical scheme of the invention concretely completes the following work contents:
internal field management: the meter box is repaired and managed to control time nodes of each process; task registration, assignment and management; and (5) information query.
And (3) field management: accurate grasping of constructor information; the field construction is standardized and effectively implemented; and (4) completely reserving construction footprint evidences.
Supervision and management: issuing a task; monitoring a task; and (6) checking and accepting the task.
1. A platform end:
the platform end is a system developed based on a B/S framework and operated under the Internet network environment, and an object-oriented development mode is adopted. And performing visual modeling on the software system by using a UML unified modeling language, and explaining, visualizing and documenting the end part of the platform.
The platform end system structure is divided into three layers: the presentation service layer, the business service layer and the database service layer, in order to make the system example easy to expand, the three-layer structure is further subdivided into 6 logic layers, and each logic layer provides different services. The platform end system structure is shown in fig. 1.
Wherein, the expression layer: a traditional user interface technology is provided, and a Web browser is selected in the technical scheme.
Business context service layer: and providing data editing, wherein a Web form is adopted in the technical scheme.
Business rules service layer: one or more classes for processing data. Such as verification of data, computation and business logic, and verification of rules.
The data conversion service layer: the request of the business layer is converted into a language compatible with data, and SQL is selected in the technical scheme.
Data access service layer: and executing a part of API requests, wherein JDBC is adopted in the technical scheme.
The database service layer: the technical scheme of the physical database technology adopts MySQL.
2. A mobile terminal:
for satisfying the demand that constructor field removal operation, consider that the android mobile phone is with low costs, performance index satisfies the requirement, remove the end and adopt the tall and erect APP mode of development ann.
App development refers to focusing on mobile phone application software development and service. App is an abbreviation of application, and generally refers to application software on a mobile phone, or a mobile phone client. Android APP refers to application software based on the android operating system.
The mobile internet era is a nationwide mobile internet era, an era of every person, and an era of every enterprise. APP makes people live conveniently, and APP development enables each enterprise to start a mobile information process. Electric power enterprise is no exception, and APP can solve the various requirements of electric power installer to portability, removal, swift etc.
In the technical scheme, the mobile terminal adopts an Eclipse + ADT + Android SDK development architecture mode.
3. A WeChat end:
in order to solve the user problem in the demand, the electric power user can carry out installation progress, installation task query, satisfaction evaluation and the like on the WeChat small program by operating the electric power WeChat small program.
Meanwhile, for some types of tasks, due to timeliness, such as emergency repair, a task dispatching function is performed on the WeChat end small program, and the management requirements of dispatching tasks, emergency tasks and instant response at any time and any place can be met.
3.1, technical architecture of the applet:
the WeChat small program is a better choice for the repair business of the meter box as the current main cross-platform project operating environment. The items of the applet mainly comprise JS, WXSS and WXML.
1) JS is mainly used for logic;
2) WXSS is mainly used for the style of the interface;
3) WXML is mainly used for layout of UIs.
The project structure is also a common front-end project structure at present, and the technical scheme adds expansion on the basis of the project structure, so that the project structure is more consistent with the business development of meter box repair.
In the project framework, a WXSS (WeiXin Style sheets) program Style language specified by the applet is not applied to be used as the Style control of the page, but a novel program Style language LESS is adopted, which is a popular Style language of a WEB front-end project, and not only can the function of the existing applet WXSS be kept, but also the Style can be written in a hierarchical structure form, so that the code is more readable in the secondary development of the project, and the Style is written in a block area when the Style is written in the UI of the project, so that the reusability of the Style is higher.
The LESSs, as a UI style language not specified by the applet, cannot operate within the applet and requires a conversion. Converting the LESS into WXSS. Therefore, the technical scheme is provided with a program for converting the LESS into the WXSS, and is specially used for processing operations of converting styles, automatically creating default files when creating directories by PAGE PAGEs, assigning default data when creating COMPONENTS and the like.
The conversion program is written by using mainstream NODE.JS and GULP, NODE.JS as the current mainstream program development language does not lose the color of the mainstream JAVA language in the aspects of execution efficiency and occupied resources, and due to the fact that NODE.JS is simple and quick to use, the cost is not high in subsequent maintenance, and two benefits of high code quality and low-cost development can be kept by doing so.
The implementation process of the technical scheme is as follows:
(1) before the work of dress connects, add information acquisition before the construction and information acquisition function after the construction at the removal end, including contents such as table case type, table case material, installation environment, mounting means, table figure, electronize table case data, lay the basis for subsequent big data function. And meanwhile, the photo before installation and the photo after installation are collected, construction evidence is left, and electronic evidence obtaining is realized.
(2) When a constructor executes repair work on site, related data can be associated with corresponding user information, the data is automatically returned to a repair management background (background for short), and after a task is completely finished, the background improved data is returned to a main service system form, so that the working intensity of the constructor is reduced, the error probability is reduced, and the work programming and management are standardized.
(3) The consumable list is recorded on line after construction by constructors, and is transmitted back to the background to be inspected and accepted by the inspection, the consumables and the worksheet are in one-to-one correspondence, the data is clear, statistics is easy, and the consumable list is open and transparent.
(4) Through data statistics of each link of meter box repair work, accurate assessment and repair cycle and time of each link can be realized; by recording the current state of each task, the link state of each task list can be accurately and timely inquired.
(5) And (4) establishing a supervision closed loop strategy, initiating the whole work order by supervision, and checking and accepting the closed loop by supervision.
(6) The method adopts a small program signature acceptance mode to interact with a terminal user, the user can inquire the meter box repairing information, submit the satisfaction degree and sign and confirm, the passive participation of the user is changed into the active participation, the user participation degree is improved, the complaint is reduced, and the service level and the user satisfaction degree are improved. A good social image is established for the power service.
(7) The construction unit can send orders in real time at the WeChat end, download on line, send orders, obtain tasks, repair and return seamless connection.
Firstly, the WeChat applet in the technical scheme has the following functions:
as shown in fig. 2, the users of the wechat end include field personnel in the supervision and construction unit, and the functions relate to account binding, work order creation, work order dispatch, and work order acceptance.
1) Account binding:
and an account number binding function. The system has a strict authority management mechanism, and supervision with authority and field personnel in a construction unit can register and perform account binding.
2) Creating a work order:
a work order function is created. The supervision can create a task work order at the WeChat end, select a work order source, a construction team and a required completion period according to actual conditions, input description and upload photos, and then the task can be created.
3) Dispatching a work order:
work order functions are assigned. After the field staff uses the field account to log in the small meter box repairing program, the task information can be refined according to the information which is monitored and filled, and the task is distributed to the constructors.
4) And (4) checking and accepting the work order:
and (5) monitoring and accepting functions. After the constructor finishes the construction and returns, the monitoring can check and accept the task completion condition and the consumable bill, and the closed loop of the work order can be realized after the check and acceptance.
Secondly, the APP function in the technical scheme is embodied as follows:
as shown in fig. 3, the user at the APP end is a site constructor, and the functions relate to work order downloading, site sign-in, site construction, user signature, consumable list, and work order uploading.
1) Downloading the work order:
after the interior field personnel assign the tasks, the constructors can download the tasks assigned to the constructors at any time and any place.
2) Field check-in:
when the constructor arrives at the site, the constructor can sign in on the site, and the system records GPS information and leaves a footprint on the site.
3) And (3) field construction:
the constructor can record the site information before construction and take pictures before and after construction to leave construction traces during site construction.
4) Signing by the user:
and the constructor completes construction, and the user can fill in construction satisfaction degree and sign in the small program.
5) Consumable item list:
and filling in a consumable list, and after the user signs, filling in the consumable list by constructors according to the actual construction condition.
6) Uploading a work order:
and (4) finishing the repair worksheet of all the meter boxes, returning the worksheets by constructors, and waiting for follow-up supervision and acceptance.
Thirdly, WEB terminal functions:
as shown in fig. 4, the users at the platform end include field personnel in the supervision and construction unit, which mainly provide the functions of statistics and report display, and the supervision and field personnel can view task information and historical statistics information.
The users at the WEB end are supervisors or field personnel, and the functions relate to task query and summary statistics.
1) And (3) task query:
and inquiring the detail of the tasks for repairing the meter box by selecting the inquiry conditions such as construction units, task distribution time, supervision, inspection and acceptance results, sources, task states, addresses, contact numbers and the like.
2) Summarizing and counting:
and summarizing the tasks of the work order condition of the construction unit, and summarizing the materials of the large class, the small class and the quantity of the materials.
By adopting the technical scheme, the improved meter box repairing business comprises the steps of meter box repairing task creation, task distribution, site construction, completion confirmation and the like, wherein a power supply company creates a meter box repairing task, a construction unit distributes the task, a construction unit constructor works on site, and after construction end data are uploaded, the power supply company completes and confirms the construction task.
A) Task creation: the meter box repairing task is created by a power supply company, is assigned to a construction unit according to a single task, explains the task requirement, comprises the information of the required completion time, the task content and the like, and is automatically transferred to the corresponding construction unit.
B) Task dispatching: and the construction unit receives the tasks assigned by the power supply company and supplements information such as user information, table numbers, construction requirements and the like according to the task list.
C) And (3) field construction: and the constructors of the construction units receive the tasks, carry out site construction according to task construction requirements, and automatically transfer the construction information to the power supply company after uploading.
D) And (3) completion confirmation: and after receiving the construction completion information of the construction unit, the power supply company confirms the completion of the construction by comparing the data before and after the construction.
Fourthly, the specific implementation process is as follows:
1. field operation:
in the implementation process, constructor uses to remove end APP to construct preceding and construction back information acquisition, including table case type, table case material, installation environment, mounting means, table number class content, gather photo before the installation and installation back photo simultaneously, the photo is clear, leaves the construction evidence, realizes that the electron is forensics.
Constructors use materials for site operation, consumable materials are in one-to-one correspondence with work orders through online recording of consumable material lists, and data are clear.
After the construction of the constructor on site is completed, the job task list should obtain the user signature confirmation.
2. Data information acquisition and archiving standard:
data acquisition: before and after the on-site repair, the working terminal is required to be used for recording on-site data information.
Data archiving: after the repairing work task of each meter box is completed, the data is automatically filed after the completion confirmation of the power supply company.
3. Construction quality assessment standard:
the data and photos of each link provide a useful basis for the power supply company to check the construction quality of a construction unit.
4. Various document template standards:
4.1, a project summary statistics template: according to the data export requirement, defining a user export excel format, wherein the fields comprise: construction units, total work orders, accepted, not accepted, in-transit, qualified, unqualified, pull-in period and in-transit pull-in period.
4.2 materials summary statistics template: according to the data export requirement, defining a user export excel format, wherein the fields comprise: lockset, meter box cover, shaping material, internal fittings, meter box door, BV line, hardware fittings, meter box and other auxiliary materials.
4.3, material summary statistics template: according to the data export requirement, defining a user export excel format, wherein the fields comprise: the construction unit, the work order number, the creator, the creation time, the work order address, the contact person, the contact phone, the required completion time, the expiration, the state, whether the acceptance is qualified, the constructor and the actual completion time.
According to the technical scheme, a mobile and intelligent meter box repairing management platform is constructed, task management is carried out at a meter box repairing management platform end, field data acquisition, information recording and process control are carried out at a mobile end, and task distribution, information inquiry and terminal user interaction are carried out at a WeChat end.
The technical scheme of the invention standardizes the meter box repairing management, improves the service level, improves the efficiency benefit and improves the user satisfaction degree, and the invention has the advantages that:
firstly, paperless operation is realized, a work order starts from a supervision and creation task, field personnel perform paperless operation after assigning tasks by field personnel, and data are automatically transmitted back to a background, so that the working intensity of the working personnel is reduced, the error probability is reduced, and the working procedure and the management are standardized;
secondly, a work order management function, a field sign-in function and a consumable bill filling function enhance the management and monitoring of construction teams;
thirdly, information input before the meter box is repaired and photo acquisition before and after the meter box is repaired are added to form a complete evidence chain, and the repairing function is well documented;
and fourthly, the WeChat applet is used for real-time task dispatching and information query, so that the method is very flexible and convenient, and the work order task and information can be checked by one machine.
Fifthly, the satisfaction survey and the sign-in the on-site small program of the user are realized, the interaction with the terminal user is greatly improved, the mounting transparency is increased, and the satisfaction of the user is improved.
The method can be widely applied to the field of repair construction management of the electricity meter boxes for power supply companies.
Claims (10)
1. A meter box repairing overall process management method based on work order management is characterized in that:
1) constructing a mobile and intelligent meter box repairing and managing platform which comprises a platform end, a WEB end, a mobile end and a WeChat end;
2) performing task management at a platform end, performing field data acquisition, information recording and process control at a mobile end, and performing task distribution, information inquiry and terminal user interaction at a WeChat end; performing task query and summary statistics at a WEB end;
the management method for the whole meter box repairing process utilizes mobile communication equipment and an internet tool to manage interactive flow and service data among electricity customers, power supply enterprises and construction teams in meter box repairing and assembling work, realizes data sharing through a network, solves the problem of data consistency, ensures accuracy and integrity of provided information, utilizes a computer to perform statistical analysis on the data, and provides necessary information support and decision support for managers, thereby reducing the workload of the managers and improving the work efficiency and the management level.
2. The work order management-based meter box repair overall process management method as set forth in claim 1, wherein said task management comprises:
1) internal field management:
at least including the control of time nodes of each flow of meter box maintenance management; task registration, assignment and management; inquiring information;
2) and (3) field management:
at least including accurate grasp of the constructor information; the field construction is standardized and effectively implemented; and (4) completely reserving construction footprint evidences.
3) Supervision and management:
at least comprising task issuing; monitoring a task; and (6) checking and accepting the task.
3. The method for managing the whole process of meter box repair based on work order management as claimed in claim 1, wherein the method for managing the whole process of meter box repair is implemented by the steps of placing an order at the WeChat end of the management platform through the supervision of a power supply enterprise, then carrying out installation and dispatching by field personnel in the power supply enterprise, receiving the order by a construction team, carrying out field construction, collecting the state of equipment, collecting the feedback of the satisfaction degree of an end user, feeding the data of the repair completion of the meter box back to the platform end, and recording the data of the repair completion of the meter box into a CMS system by the field personnel in the power supply enterprise to carry out work order closed loop; or after the meter boxes are repaired, relevant data of the repaired meter boxes are exported to a safety U disk at the platform end, and then a CMS system is imported into an internal network of the power enterprise to update the relevant data.
4. The method for managing the whole process of repairing a meter box based on work order management as claimed in claim 3, wherein said data relating to repair completion of a meter box at least includes information on the completion status of a work order.
5. The method for managing the whole process of meter box renovation based on work order management as claimed in claim 1, wherein before the work of meter box renovation and assembly, the mobile terminal is provided with pre-construction information acquisition and post-construction information acquisition functions, including meter box type, meter box material, installation environment, installation mode and meter position number content, and meter box data is electronized; simultaneously, collecting photos before installation and photos after installation, and leaving construction evidence to realize electronic evidence obtaining;
when a constructor executes repair work on site, the relevant pre-construction information data and post-construction information data are associated with corresponding user information, the relevant data are automatically returned to a repair management platform end, and after a task is completed, the platform end updates data and returns the data to a CMS service system;
after construction, constructors record consumable lists on line and return the consumable lists to the platform end for supervision and acceptance, and the consumables correspond to the work orders one by one;
the accurate assessment and repair cycle and time of each link are realized by data statistics of each link of the meter box repair work; the current state of each task is recorded, so that the link state of each task list is accurately and timely inquired;
establishing a supervision closed loop strategy, wherein the whole work order is initiated by supervision and the closed loop is accepted by supervision and inspection;
the method adopts a WeChat applet signature acceptance mode to interact with a terminal user, the user can inquire the meter box repairing information, submit the satisfaction degree and sign and confirm, and change the passive participation of the user into the active participation, so that the user participation degree is improved, the complaint is reduced, and the service level and the user satisfaction degree are improved;
and the construction units are seamlessly connected in the steps of dispatching orders, downloading orders on line, dispatching orders, acquiring tasks, repairing and returning in real time at the WeChat end.
6. The work order management-based meter box repair overall process management method as claimed in claim 1, wherein the platform side is a B/S architecture development-based system operating in an Internet network environment, and the UML unified modeling language is used for visually modeling a software system to explain, visualize and document the platform side part;
the mobile terminal is APP software installed in a communication mobile phone;
the WeChat end is an electric WeChat small program installed in the communication mobile phone;
the WEB side is a WEB browser.
7. The work order management-based meter box repairing overall process management method as claimed in claim 1, wherein the users of the WeChat end comprise field personnel in supervision and construction units, and the functions relate to account binding, work order creation, work order distribution and work order acceptance;
the user of the APP terminal is a field constructor, and the functions of the APP terminal relate to work order downloading, field sign-in, field construction, user signature, consumable item list and work order uploading;
the users at the platform end comprise field personnel of supervision and construction units, the functions of statistics and report display are provided, and the supervision and field personnel can check task information and historical statistics information;
the users at the WEB end are supervisors or field personnel, and the functions relate to task query and summary statistics.
8. The work order management-based meter box repair overall process management method as claimed in claim 1, wherein the system structure of the platform side is divided into three layers: a service layer, a business service layer, and a database service layer.
9. The work order management-based meter box repair overall process management method as claimed in claim 8, wherein said platform-side system structure is further subdivided into 6 logical layers, each logical layer providing a different service;
wherein, the expression layer: providing a user interface technology, providing a user interface technology;
business context service layer: providing data editing;
business rules service layer: one or more classes for processing data, including validation of data, computation and business logic, validation of rules;
the data conversion service layer: translating the request of the business layer into a data compatible language;
data access service layer: executing a request of a part of the API;
the database service layer: physical database technology.
10. The method for managing the whole process of meter box renovation based on work order management as claimed in claim 1, wherein the method for managing the whole process of meter box renovation at least comprises the following steps:
A) task creation: the meter box repairing task is created by a power supply company, is assigned to a construction unit according to a single task, explains the task requirements, comprises the required completion time and the task content information, and is automatically transferred to the corresponding construction unit;
B) task dispatching: the construction unit receives tasks assigned by the power supply company, and supplements user information, table numbers and construction requirement information according to the task list;
C) and (3) field construction: the constructor of the construction unit receives the task, carries on the site construction according to the task construction requirement, after the construction information is uploaded, it is transferred to the power supply company automatically;
D) and (3) completion confirmation: and after receiving the construction completion information of the construction unit, the power supply company compares the data before and after construction to complete and confirm the construction project.
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