CN108092773A - Automatic job distribution method and system based on intelligent terminal and history trouble ticket data - Google Patents
Automatic job distribution method and system based on intelligent terminal and history trouble ticket data Download PDFInfo
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- H—ELECTRICITY
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- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06311—Scheduling, planning or task assignment for a person or group
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Abstract
The invention discloses a kind of automatic job distribution method and systems based on intelligent terminal and history trouble ticket data.The present invention is periodically gathered personal identification and health and fitness information and vehicle location and status information by personal information acquisition module and collecting vehicle information module in real time, and transmits information to integrated information processing module；Personal and vehicle real time information is sent to work order united analysis processing module by the integrated information processing module by sending module；The work order united analysis processing module, with reference to the history trouble ticket data in history trouble ticket library module, with reference to personal and information of vehicles, issues work order information after the real-time work order data of real-time work order receiving module transmission are received；The work order information that the integrated information processing module is issued by receiving module reception work order united analysis processing module.The present invention can be ensured that repairing operation is precisely dispatched, and accelerates breakdown repair process, shortens fault correction time, realize that repairing work is rapidly and efficiently completed.
Description
Technical field
It is specifically a kind of automatic based on intelligent terminal and history trouble ticket data the present invention relates to data processing field
Work dispatching method and system.
Background technology
Traditional repairing work sends work mode to be whether class monitor and group leader currently has according to the location information of employee and employee
Unfinished work order task carries out artificially sending work, and unbonded work order, employee and information of vehicles carry out comprehensive analysis, fail to realize
The automatic job distribution of science, intelligence.
For current repairing work it is multi-point and wide-ranging the characteristics of and efficiently and accurately timely require, traditional's work mode is inadequate
Science, can not be directed to the content of work order and urgency level carries out the scientific and reasonable allotment sent work and repair strength.
The content of the invention
The technical problems to be solved by the invention are to overcome the problems of the above-mentioned prior art, are provided a kind of based on intelligence
The automatic job distribution method of terminal and history trouble ticket data by way of automatic job distribution, can realize the automatic of repairing work order
It distributes, improves the science of repairing resource allocation, improve the efficiency of repairing work.
For this purpose, the present invention adopts the following technical scheme that：Automatic job distribution side based on intelligent terminal and history trouble ticket data
Method, including：
Periodically personal identification and health and fitness information are gathered in real time by the personal information acquisition module of mobile terminal, and will
Information is transmitted to integrated information processing module；
Periodically vehicle location and status information are gathered in real time by the collecting vehicle information module of mobile terminal, and will
Information is transmitted to integrated information processing module；
After the integrated information processing module receives acquisition information, personal and vehicle real time information is sent out by sending module
It send to the work order united analysis processing module of server-side；
The work order united analysis processing module is after the real-time work order data of real-time work order receiving module transmission are received, with reference to history
With reference to personal and information of vehicles, automatic job distribution model is built based on random forest for history trouble ticket data in work order library module, under
Work order information is sent out, selects suitable professional come the task of fulfiling assignment；
The work order information that the integrated information processing module is issued by receiving module reception work order united analysis processing module.
The present invention can realize that the automatic of repairing work order distributes, improve repairing resource tune by way of automatic job distribution
The science matched somebody with somebody improves the efficiency of repairing work.
As the supplement of above-mentioned technical proposal, the work order united analysis processing module is decrypted including SM4 algorithm informations
Submodule, Mobile Access Network sub-module, secure data filter submodule, terminal identity authentication sub module, work order information structure
Beggar's module, automatic job distribution data model submodule and SM4 algorithm informations encryption submodule；
After personal and vehicle real time information is sent by the sending module of mobile terminal, submodule pair is decrypted by SM4 algorithm informations
Information is decrypted, and information is linked into mobile terminal by Mobile Access Network sub-module（That is client）, recognized by terminal identity
Card submodule is authenticated mobile terminal, and after authentication, the personal real time information with vehicle will access work order information knot
Structure module, handles information, the structure that generation can be analyzed and processed by automatic job distribution data model submodule, automatic to send
Work data model submodule by clustering algorithm global alignment history trouble ticket information, real-time work order information, individual and information of vehicles,
The optimal of real-time work order is selected to distribute object, transmits information to terminal identity authentication sub module, terminal identity authentication sub module
Inquiry distributes the authentication information of object, after filtering out power grid security classified information by secure data filter submodule, by information
Mobile Access Network sub-module is sent to, SM4 algorithm informations encryption submodule is sent to afterwards and is encrypted, and by encryption information
It is sent to the receiving module of mobile terminal.
Work order united analysis processing module can realize the certification to terminal identity, avoid unauthenticated terminal access service
End carries out illegal invasion；Service end data can be filtered, classified information is avoided to reveal；It can realize to real-time work order number
According to processing, realize automatic job distribution, and constantly train automatic job distribution data model so that send work more science accurate.
As the supplement of above-mentioned technical proposal, after the integrated information processing module receives work order information, by personal, vehicle
And work order information be transmitted to integrated information display module and be shown.
As the supplement of above-mentioned technical proposal, the work order united analysis processing module is unified panorama by work order and is shown
Modules exhibit worksheet situation.
As the supplement of above-mentioned technical proposal, the history trouble ticket data in the history trouble ticket library module include work order class
Type, time complete people, performance.
As the supplement of above-mentioned technical proposal, the individual and information of vehicles include personnel, vehicle location, vehicle shape
State, personnel health's state.
The present invention also provides a kind of automatic job distribution system based on intelligent terminal and history trouble ticket data, including server-side and
Mobile terminal；
The mobile terminal includes personal information acquisition module, collecting vehicle information module, integrated information processing module, transmission mould
Block and receiving module；
The server-side includes real-time work order receiving module, work order united analysis processing module and history trouble ticket library module；
Periodically personal identification and health and fitness information are gathered in real time by personal information acquisition module, and information is transmitted
To integrated information processing module；Periodically vehicle location and status information are adopted in real time by collecting vehicle information module
Collection, and transmit information to integrated information processing module；
After the integrated information processing module receives acquisition information, personal and vehicle real time information is sent out by sending module
It send to work order united analysis processing module；
The work order united analysis processing module is after the real-time work order data of real-time work order receiving module transmission are received, with reference to history
With reference to personal and information of vehicles, automatic job distribution model is built based on random forest for history trouble ticket data in work order library module, under
Work order information is sent out, selects suitable professional come the task of fulfiling assignment；
The work order information that the integrated information processing module is issued by receiving module reception work order united analysis processing module.
As the supplement of above-mentioned automatic job distribution system, the mobile terminal further includes integrated information display module, for opening up
Show personal, vehicle and work order information.
As the supplement of above-mentioned automatic job distribution system, the server-side further includes work order and unifies panorama display module, uses
In the worksheet situation of displaying work order united analysis processing module.
The present invention is based on the personal essential information of single employee, real-time position information, history trouble ticket performance, real-time works
Single information etc. builds automatic job distribution model by random forest method, and science selects suitable professional to make to complete repairing
Industry task.
The present invention can be ensured that repairing operation science is precisely dispatched, and accelerates breakdown repair process, shortens fault correction time,
Realize that repairing work is rapidly and efficiently completed.The present invention can realize the certification to terminal identity, and unauthenticated terminal is avoided to access
Server-side carries out illegal invasion；Service end data can be filtered, classified information is avoided to reveal；It can realize to real-time work
The processing of forms data realizes automatic job distribution, and constantly trains automatic job distribution data model so that sends work more science accurate.
Description of the drawings
It in order to illustrate more clearly about the embodiment of the present invention or technical scheme of the prior art, below will be to embodiment or existing
There is attached drawing needed in technology description to be briefly described, it should be apparent that, the accompanying drawings in the following description is only this
The embodiment of invention, for those of ordinary skill in the art, without creative efforts, can also basis
The attached drawing of offer obtains other attached drawings.
Fig. 1 is the Organization Chart of automatic job distribution system of the present invention；
Fig. 2 is the structure diagram of work order united analysis processing module in automatic job distribution system of the present invention.
Specific embodiment
Below in conjunction with the attached drawing in the embodiment of the present invention, the technical solution in the embodiment of the present invention is carried out clear, complete
Site preparation describes, it is clear that described embodiment is only part of the embodiment of the present invention, instead of all the embodiments.It is based on
Embodiment in the present invention, those of ordinary skill in the art are obtained every other without making creative work
Embodiment belongs to the scope of protection of the invention.
Embodiment 1
The present embodiment provides a kind of automatic job distribution method based on intelligent terminal and history trouble ticket data, including：
Periodically personal identification and health and fitness information are gathered in real time by the personal information acquisition module of mobile terminal, and will
Information is transmitted to integrated information processing module.
Periodically vehicle location and status information are gathered in real time by the collecting vehicle information module of mobile terminal,
And transmit information to integrated information processing module；
After the integrated information processing module receives acquisition information, personal and vehicle real time information is sent out by sending module
It send to the work order united analysis processing module of server-side.
The work order united analysis processing module after the real-time work order data of real-time work order receiving module transmission are received, with reference to
With reference to personal and information of vehicles, automatic job distribution mould is built based on random forest for history trouble ticket data in history trouble ticket library module
Type issues work order information, selects suitable professional come the task of fulfiling assignment；Work order united analysis processing module passes through work order
Unified panorama display module displaying worksheet situation.
The work order that the integrated information processing module is issued by receiving module reception work order united analysis processing module
Information,
After issuing work order information, personal, vehicle and work order information are transmitted to integrated information display module and be shown.
History trouble ticket data in the history trouble ticket library module include work order type, time, complete people, performance.
The individual and information of vehicles include personnel, vehicle location, vehicle-state, personnel health's state.
Embodiment 2
The present embodiment provides a kind of automatic job distribution system based on intelligent terminal and history trouble ticket data, as shown in Figs. 1-2, including
Server-side and mobile terminal.
The mobile terminal includes personal information acquisition module, collecting vehicle information module, integrated information processing module, comprehensive
Close information display module, sending module and receiving module；
The server-side includes real-time work order receiving module, work order united analysis processing module, work order and unifies panorama displaying mould
Block and history trouble ticket library module；
Periodically personal identification and health and fitness information are gathered in real time by personal information acquisition module, and information is transmitted
To integrated information processing module；Periodically vehicle location and status information are adopted in real time by collecting vehicle information module
Collection, and transmit information to integrated information processing module；
After the integrated information processing module receives acquisition information, personal and vehicle real time information is sent out by sending module
It send to work order united analysis processing module；
The work order united analysis processing module is after the real-time work order data of real-time work order receiving module transmission are received, with reference to history
With reference to personal and information of vehicles, automatic job distribution model is built based on random forest for history trouble ticket data in work order library module, under
Work order information is sent out, selects suitable professional come the task of fulfiling assignment；
The work order information that the integrated information processing module is issued by receiving module reception work order united analysis processing module.
The work order united analysis processing module includes SM4 algorithm informations decryption submodule, Mobile Access Gateway submodule
Block, secure data filter submodule, terminal identity authentication sub module, work order information structuring submodule, automatic job distribution data mould
Type submodule and SM4 algorithm informations encryption submodule；
After personal and vehicle real time information is sent by the sending module of mobile terminal, submodule pair is decrypted by SM4 algorithm informations
Information is decrypted, and information is linked into mobile terminal by Mobile Access Network sub-module, passes through terminal identity authentication sub module pair
Mobile terminal is authenticated, and is confirmed whether it is mobile terminal registered in systems, after authentication, the personal reality with vehicle
When information will access work order information structurized module, information is handled, generation can be by automatic job distribution data model submodule
Block analysis processing structure, automatic job distribution data model submodule by clustering algorithm global alignment history trouble ticket information, in real time
Work order information, individual and information of vehicles select the optimal of real-time work order to distribute object, transmit information to terminal identity certification
Module, terminal identity authentication sub module inquire about the authentication information for distributing object, and power down is filtered by secure data filter submodule
After netting safe classified information, Mobile Access Network sub-module is sent information to, is sent to SM4 algorithm informations encryption submodule afterwards
Block is encrypted, and encryption information is sent to the receiving module of mobile terminal.
The integrated information display module is used to show personal, vehicle and work order information.The work order unifies panorama
Display module is used to show the worksheet situation of work order united analysis processing module.
It should be pointed out that for those skilled in the art, without departing from the principle of the present invention,
Can also to the present invention some improvement and modification can also be carried out, these improvement and modification also fall into the protection domain of the claims in the present invention
It is interior.
Claims (10)
1. the automatic job distribution method based on intelligent terminal and history trouble ticket data, which is characterized in that including：
Periodically personal identification and health and fitness information are gathered in real time by the personal information acquisition module of mobile terminal, and will
Information is transmitted to integrated information processing module；
Periodically vehicle location and status information are gathered in real time by the collecting vehicle information module of mobile terminal, and will
Information is transmitted to integrated information processing module；
After the integrated information processing module receives acquisition information, personal and vehicle real time information is sent out by sending module
It send to the work order united analysis processing module of server-side；
The work order united analysis processing module is after the real-time work order data of real-time work order receiving module transmission are received, with reference to history
With reference to personal and information of vehicles, automatic job distribution model is built based on random forest for history trouble ticket data in work order library module, under
Work order information is sent out, selects suitable professional come the task of fulfiling assignment；
The work order information that the integrated information processing module is issued by receiving module reception work order united analysis processing module.
2. automatic job distribution method according to claim 1, which is characterized in that the work order united analysis processing module bag
Include SM4 algorithm informations decryption submodule, Mobile Access Network sub-module, secure data filter submodule, terminal identity certification
Module, work order information structuring submodule, automatic job distribution data model submodule and SM4 algorithm informations encryption submodule；
After personal and vehicle real time information is sent by the sending module of mobile terminal, submodule pair is decrypted by SM4 algorithm informations
Information is decrypted, and information is linked into mobile terminal by Mobile Access Network sub-module, passes through terminal identity authentication sub module pair
Mobile terminal is authenticated, and after authentication, the personal real time information with vehicle will access work order information structurized module, right
Information is handled, the structure that generation can be analyzed and processed by automatic job distribution data model submodule, automatic job distribution data model
Submodule selects real-time work by clustering algorithm global alignment history trouble ticket information, real-time work order information, individual and information of vehicles
It is single it is optimal distribute object, transmit information to terminal identity authentication sub module, the inquiry of terminal identity authentication sub module distributes pair
The authentication information of elephant after filtering out power grid security classified information by secure data filter submodule, sends information to movement
Access gateway submodule is sent to SM4 algorithm informations encryption submodule and is encrypted, and encryption information is sent to movement afterwards
The receiving module at end.
3. automatic job distribution method according to claim 1 or 2, which is characterized in that the integrated information processing module connects
After receiving work order information, personal, vehicle and work order information are transmitted to integrated information display module and be shown.
4. automatic job distribution method according to claim 1 or 2, which is characterized in that the work order united analysis processing mould
Block unifies panorama display module by work order and shows worksheet situation.
5. automatic job distribution method according to claim 1 or 2, which is characterized in that going through in the history trouble ticket library module
History work order data include work order type, time, complete people, performance.
6. automatic job distribution method according to claim 1 or 2, which is characterized in that the individual and information of vehicles includes
Personnel, vehicle location, vehicle-state, personnel health's state.
7. the automatic job distribution system based on intelligent terminal and history trouble ticket data, which is characterized in that including server-side and mobile terminal；
The mobile terminal includes personal information acquisition module, collecting vehicle information module, integrated information processing module, transmission mould
Block and receiving module；
The server-side includes real-time work order receiving module, work order united analysis processing module and history trouble ticket library module；
Periodically personal identification and health and fitness information are gathered in real time by personal information acquisition module, and information is transmitted
To integrated information processing module；Periodically vehicle location and status information are adopted in real time by collecting vehicle information module
Collection, and transmit information to integrated information processing module；
After the integrated information processing module receives acquisition information, personal and vehicle real time information is sent out by sending module
It send to work order united analysis processing module；
The work order united analysis processing module is after the real-time work order data of real-time work order receiving module transmission are received, with reference to history
With reference to personal and information of vehicles, automatic job distribution model is built based on random forest for history trouble ticket data in work order library module, under
Work order information is sent out, selects suitable professional come the task of fulfiling assignment；
The work order information that the integrated information processing module is issued by receiving module reception work order united analysis processing module.
8. automatic job distribution system according to claim 7, which is characterized in that the work order united analysis processing module bag
Include SM4 algorithm informations decryption submodule, Mobile Access Network sub-module, secure data filter submodule, terminal identity certification
Module, work order information structuring submodule, automatic job distribution data model submodule and SM4 algorithm informations encryption submodule；
After personal and vehicle real time information is sent by the sending module of mobile terminal, submodule pair is decrypted by SM4 algorithm informations
Information is decrypted, and information is linked into mobile terminal by Mobile Access Network sub-module, passes through terminal identity authentication sub module pair
Mobile terminal is authenticated, and is confirmed whether it is mobile terminal registered in systems, after authentication, the personal reality with vehicle
When information will access work order information structurized module, information is handled, generation can be by automatic job distribution data model submodule
Block analysis processing structure, automatic job distribution data model submodule by clustering algorithm global alignment history trouble ticket information, in real time
Work order information, individual and information of vehicles select the optimal of real-time work order to distribute object, transmit information to terminal identity certification
Module, terminal identity authentication sub module inquire about the authentication information for distributing object, and power down is filtered by secure data filter submodule
After netting safe classified information, Mobile Access Network sub-module is sent information to, is sent to SM4 algorithm informations encryption submodule afterwards
Block is encrypted, and encryption information is sent to the receiving module of mobile terminal.
9. the automatic job distribution system according to claim 7 or 8, which is characterized in that the mobile terminal further includes comprehensive letter
Display module is ceased, for showing personal, vehicle and work order information.
10. the automatic job distribution system according to claim 7 or 8, which is characterized in that the server-side further includes work order system
One panorama display module, for showing the worksheet situation of work order united analysis processing module.
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| CN111340256A (en) * | 2020-03-06 | 2020-06-26 | 广东美的制冷设备有限公司 | Household appliance fault maintenance method, household appliance fault maintenance terminal and storage medium |
| CN111652467A (en) * | 2020-04-23 | 2020-09-11 | 国网上海市电力公司 | Work order management-based meter box repairing overall process management method |
| CN111652467B (en) * | 2020-04-23 | 2024-04-12 | 国网上海市电力公司 | Table box repair whole process management method based on worksheet management |
| CN114693182A (en) * | 2022-05-30 | 2022-07-01 | 国网浙江省电力有限公司杭州供电公司 | Service work order data processing method based on cloud fusion technology |
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