ZA200905479B - Method, system and apparatus for processing information in a multimedia contact center - Google Patents

Method, system and apparatus for processing information in a multimedia contact center

Info

Publication number
ZA200905479B
ZA200905479B ZA200905479A ZA200905479A ZA200905479B ZA 200905479 B ZA200905479 B ZA 200905479B ZA 200905479 A ZA200905479 A ZA 200905479A ZA 200905479 A ZA200905479 A ZA 200905479A ZA 200905479 B ZA200905479 B ZA 200905479B
Authority
ZA
South Africa
Prior art keywords
processing information
contact center
multimedia contact
multimedia
center
Prior art date
Application number
ZA200905479A
Other languages
English (en)
Inventor
Zhiyong Wu
Original Assignee
Huawei Tech Co Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Huawei Tech Co Ltd filed Critical Huawei Tech Co Ltd
Publication of ZA200905479B publication Critical patent/ZA200905479B/xx

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/21—Monitoring or handling of messages
    • H04L51/214—Monitoring or handling of messages using selective forwarding
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5141—Details of processing calls and other types of contacts in an unified manner

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Telephonic Communication Services (AREA)
  • Computer And Data Communications (AREA)
  • Information Transfer Between Computers (AREA)
ZA200905479A 2007-09-19 2009-08-05 Method, system and apparatus for processing information in a multimedia contact center ZA200905479B (en)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
CN2007101541480A CN101159730B (zh) 2007-09-19 2007-09-19 多媒体联络中心处理信息的方法、系统及装置

Publications (1)

Publication Number Publication Date
ZA200905479B true ZA200905479B (en) 2010-09-29

Family

ID=39307649

Family Applications (1)

Application Number Title Priority Date Filing Date
ZA200905479A ZA200905479B (en) 2007-09-19 2009-08-05 Method, system and apparatus for processing information in a multimedia contact center

Country Status (4)

Country Link
CN (1) CN101159730B (zh)
BR (1) BRPI0806099A2 (zh)
WO (1) WO2009036661A1 (zh)
ZA (1) ZA200905479B (zh)

Families Citing this family (15)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN101159730B (zh) * 2007-09-19 2011-08-10 华为技术有限公司 多媒体联络中心处理信息的方法、系统及装置
JP5115746B2 (ja) * 2009-01-28 2013-01-09 Ｎｅｃビッグローブ株式会社 通信システム、サーバ装置、情報処理方法およびプログラム
CN102546989B (zh) * 2010-12-07 2016-08-03 中国电信股份有限公司 复杂话务快速转接方法及系统
WO2013192591A2 (en) 2012-06-22 2013-12-27 Google Inc. Ranking nearby destinations based on visit likelihoods and predicting future visits to places from location history
CN103440128B (zh) * 2013-08-21 2016-08-10 交通银行股份有限公司 数据处理方法和装置
CN105306349A (zh) * 2015-11-16 2016-02-03 中国建设银行股份有限公司 一种路由处理方法和系统
CN106453977A (zh) * 2016-09-14 2017-02-22 广东亿迅科技有限公司 一种多媒体综合坐席的综合排队方法
CN107679116A (zh) * 2017-09-18 2018-02-09 阿里巴巴集团控股有限公司 数据处理方法及装置和电子设备
US11399096B2 (en) * 2017-11-29 2022-07-26 Afiniti, Ltd. Techniques for data matching in a contact center system
CN108319689A (zh) * 2018-02-01 2018-07-24 泰康保险集团股份有限公司 回访数据的处理方法及装置
CN109829729A (zh) * 2019-01-18 2019-05-31 青牛智胜(深圳)科技有限公司 一种智能外呼系统及方法
CN111680086A (zh) * 2020-05-25 2020-09-18 泰康保险集团股份有限公司 数据处理方法及系统、计算机设备及计算机可读存储介质
CN111953696A (zh) * 2020-08-14 2020-11-17 广州云从博衍智能科技有限公司 一种业务数据交互方法、系统、设备和介质
CN114553666B (zh) * 2022-01-07 2024-01-19 广东万丈金数信息技术股份有限公司 渠道事件上报方法、系统、装置及存储介质
CN114584525B (zh) * 2022-01-28 2023-12-05 深圳市梦网科技发展有限公司 消息的处理方法、系统、终端设备以及存储介质

Family Cites Families (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6389132B1 (en) * 1999-10-13 2002-05-14 Avaya Technology Corp. Multi-tasking, web-based call center
WO2004082252A1 (en) * 2003-03-11 2004-09-23 Philips Intellectual Property & Standards Gmbh A method, a system, a script generator and a user interface arranged to enable a personalized communication with a customer
CN1304963C (zh) * 2003-05-15 2007-03-14 联想网御科技(北京)有限公司 安全信息处理请求转换系统
CN100556054C (zh) * 2006-01-19 2009-10-28 北京讯鸟软件有限公司 基于关键字搜索的呼叫中心服务系统及服务方法
CN101018259B (zh) * 2006-02-08 2010-12-01 中国电信股份有限公司 电信综合信息系统及方法
CN101159730B (zh) * 2007-09-19 2011-08-10 华为技术有限公司 多媒体联络中心处理信息的方法、系统及装置

Also Published As

Publication number Publication date
CN101159730A (zh) 2008-04-09
CN101159730B (zh) 2011-08-10
WO2009036661A1 (fr) 2009-03-26
BRPI0806099A2 (pt) 2011-08-30

Similar Documents

Publication Publication Date Title
ZA200905479B (en) Method, system and apparatus for processing information in a multimedia contact center
EP1908303A4 (en) METHOD, DEVICE AND SYSTEM FOR USE IN MULTIMEDIA SIGNAL CODING
GB2452815B (en) Information delivery apparatus, information receiving apparatus, information delivery method,information receiving method and information delivery system
GB0718259D0 (en) Apparatus and method for information processing
GB2454319C (en) Data processing apparatus and method.
HK1101460A1 (en) System, apparatus and method for processing information
HK1111250A1 (en) System, device, and method for communication, apparatus and method for processing information
EP2128751A4 (en) INFORMATION PROCESSING APPARATUS, INFORMATION PROCESSING PROGRAM, AND INFORMATION PROCESSING METHOD
EP2104917A4 (en) SYSTEM AND METHOD FOR INFORMATION PROCESSING
HK1124978A1 (en) Method and system for data processing in communication system
EP2134092A4 (en) APPARATUS AND METHOD FOR PROCESSING INFORMATION, AND PROGRAM
EP1999709A4 (en) SYSTEM, METHOD, AND APPARATUS FOR TRADE NEGOTIATION IN A DECENTRALIZED MARKET
TWI370966B (en) Apparatus, method and computer program for processing information
EP1999995A4 (en) METHOD AND APPARATUS FOR IDENTIFICATION IN AN AUDIO SYSTEM
HK1112762A1 (en) Method and system for data processing in data warehouse
EP2106156A4 (en) METHOD, DEVICE AND SYSTEM FOR TRANSFERRING TERMINAL INFORMATION IN A MULTIMEDIA SUBSYSTEM
EP2352103A4 (en) INFORMATION PROCESSING APPARATUS, DOCUMENT EXTRACTING SYSTEM AND METHOD, AND PROGRAM
IL190759A0 (en) A method and apparatus for bootstraping information in a communication system
EP2165311A4 (en) INFORMATION PROCESSING AND DEVICE, PROGRAM AND STORAGE MEDIUM
HK1094113A1 (en) Management system, management method, information processing apparatus, and information processing method
EP2169595A4 (en) INFORMATION PROCESSING APPARATUS, INFORMATION PROCESSING METHOD, AND INFORMATION PROCESSING PROGRAM
EP2182692A4 (en) METHOD, DEVICE AND SYSTEM FOR PROCESSING THE CONTINUITY OF THE MULTIMEDIA STREAM IN A SESSION
TWI341481B (en) Apparatus, method, and system for representing a multimedia display
HK1125243A1 (en) A method and system for processing data
EP2109325A4 (en) A MESSAGE PROCESSING SYSTEM, DEVICE AND METHOD