BRPI0806099A2 - método, sistema e dispositivo para processar informações por um centro de contatos de multimìdia - Google Patents

método, sistema e dispositivo para processar informações por um centro de contatos de multimìdia Download PDF

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Publication number
BRPI0806099A2
BRPI0806099A2 BRPI0806099-1A BRPI0806099A BRPI0806099A2 BR PI0806099 A2 BRPI0806099 A2 BR PI0806099A2 BR PI0806099 A BRPI0806099 A BR PI0806099A BR PI0806099 A2 BRPI0806099 A2 BR PI0806099A2
Authority
BR
Brazil
Prior art keywords
information
service
service rule
contact center
processing
Prior art date
Application number
BRPI0806099-1A
Other languages
English (en)
Portuguese (pt)
Inventor
Zhiyong Wu
Original Assignee
Huawei Tech Co Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Huawei Tech Co Ltd filed Critical Huawei Tech Co Ltd
Publication of BRPI0806099A2 publication Critical patent/BRPI0806099A2/pt

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/21—Monitoring or handling of messages
    • H04L51/214—Monitoring or handling of messages using selective forwarding
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5141—Details of processing calls and other types of contacts in an unified manner

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Telephonic Communication Services (AREA)
  • Computer And Data Communications (AREA)
  • Information Transfer Between Computers (AREA)
BRPI0806099-1A 2007-09-19 2008-09-05 método, sistema e dispositivo para processar informações por um centro de contatos de multimìdia BRPI0806099A2 (pt)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
CN2007101541480A CN101159730B (zh) 2007-09-19 2007-09-19 多媒体联络中心处理信息的方法、系统及装置
PCT/CN2008/070932 WO2009036661A1 (fr) 2007-09-19 2008-05-09 Procédé, système et appareil pour traiter des informations dans un centre de contact multimédia

Publications (1)

Publication Number Publication Date
BRPI0806099A2 true BRPI0806099A2 (pt) 2011-08-30

Family

ID=39307649

Family Applications (1)

Application Number Title Priority Date Filing Date
BRPI0806099-1A BRPI0806099A2 (pt) 2007-09-19 2008-09-05 método, sistema e dispositivo para processar informações por um centro de contatos de multimìdia

Country Status (4)

Country Link
CN (1) CN101159730B (zh)
BR (1) BRPI0806099A2 (zh)
WO (1) WO2009036661A1 (zh)
ZA (1) ZA200905479B (zh)

Families Citing this family (15)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN101159730B (zh) * 2007-09-19 2011-08-10 华为技术有限公司 多媒体联络中心处理信息的方法、系统及装置
JP5115746B2 (ja) * 2009-01-28 2013-01-09 Ｎｅｃビッグローブ株式会社 通信システム、サーバ装置、情報処理方法およびプログラム
CN102546989B (zh) * 2010-12-07 2016-08-03 中国电信股份有限公司 复杂话务快速转接方法及系统
WO2013192591A2 (en) 2012-06-22 2013-12-27 Google Inc. Ranking nearby destinations based on visit likelihoods and predicting future visits to places from location history
CN103440128B (zh) * 2013-08-21 2016-08-10 交通银行股份有限公司 数据处理方法和装置
CN105306349A (zh) * 2015-11-16 2016-02-03 中国建设银行股份有限公司 一种路由处理方法和系统
CN106453977A (zh) * 2016-09-14 2017-02-22 广东亿迅科技有限公司 一种多媒体综合坐席的综合排队方法
CN107679116A (zh) * 2017-09-18 2018-02-09 阿里巴巴集团控股有限公司 数据处理方法及装置和电子设备
US11399096B2 (en) * 2017-11-29 2022-07-26 Afiniti, Ltd. Techniques for data matching in a contact center system
CN108319689A (zh) * 2018-02-01 2018-07-24 泰康保险集团股份有限公司 回访数据的处理方法及装置
CN109829729A (zh) * 2019-01-18 2019-05-31 青牛智胜(深圳)科技有限公司 一种智能外呼系统及方法
CN111680086A (zh) * 2020-05-25 2020-09-18 泰康保险集团股份有限公司 数据处理方法及系统、计算机设备及计算机可读存储介质
CN111953696A (zh) * 2020-08-14 2020-11-17 广州云从博衍智能科技有限公司 一种业务数据交互方法、系统、设备和介质
CN114553666B (zh) * 2022-01-07 2024-01-19 广东万丈金数信息技术股份有限公司 渠道事件上报方法、系统、装置及存储介质
CN114584525B (zh) * 2022-01-28 2023-12-05 深圳市梦网科技发展有限公司 消息的处理方法、系统、终端设备以及存储介质

Family Cites Families (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6389132B1 (en) * 1999-10-13 2002-05-14 Avaya Technology Corp. Multi-tasking, web-based call center
WO2004082252A1 (en) * 2003-03-11 2004-09-23 Philips Intellectual Property & Standards Gmbh A method, a system, a script generator and a user interface arranged to enable a personalized communication with a customer
CN1304963C (zh) * 2003-05-15 2007-03-14 联想网御科技(北京)有限公司 安全信息处理请求转换系统
CN100556054C (zh) * 2006-01-19 2009-10-28 北京讯鸟软件有限公司 基于关键字搜索的呼叫中心服务系统及服务方法
CN101018259B (zh) * 2006-02-08 2010-12-01 中国电信股份有限公司 电信综合信息系统及方法
CN101159730B (zh) * 2007-09-19 2011-08-10 华为技术有限公司 多媒体联络中心处理信息的方法、系统及装置

Also Published As

Publication number Publication date
CN101159730A (zh) 2008-04-09
CN101159730B (zh) 2011-08-10
ZA200905479B (en) 2010-09-29
WO2009036661A1 (fr) 2009-03-26

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Legal Events

Date Code Title Description
B08F Application dismissed because of non-payment of annual fees [chapter 8.6 patent gazette]

Free format text: REFERENTE A 5A ANUIDADE.

B08K Patent lapsed as no evidence of payment of the annual fee has been furnished to inpi [chapter 8.11 patent gazette]

Free format text: REFERENTE AO DESPACHO 8.6 PUBLICADO NA RPI 2260 DE 29/04/2014.