ZA200905479B - Method, system and apparatus for processing information in a multimedia contact center - Google Patents

Method, system and apparatus for processing information in a multimedia contact center

Info

Publication number
ZA200905479B
ZA200905479B ZA200905479A ZA200905479A ZA200905479B ZA 200905479 B ZA200905479 B ZA 200905479B ZA 200905479 A ZA200905479 A ZA 200905479A ZA 200905479 A ZA200905479 A ZA 200905479A ZA 200905479 B ZA200905479 B ZA 200905479B
Authority
ZA
South Africa
Prior art keywords
processing information
contact center
multimedia contact
multimedia
center
Prior art date
Application number
ZA200905479A
Inventor
Zhiyong Wu
Original Assignee
Huawei Tech Co Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Huawei Tech Co Ltd filed Critical Huawei Tech Co Ltd
Publication of ZA200905479B publication Critical patent/ZA200905479B/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/21—Monitoring or handling of messages
    • H04L51/214—Monitoring or handling of messages using selective forwarding
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5141—Details of processing calls and other types of contacts in an unified manner

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Telephonic Communication Services (AREA)
  • Computer And Data Communications (AREA)
  • Information Transfer Between Computers (AREA)
ZA200905479A 2007-09-19 2009-08-05 Method, system and apparatus for processing information in a multimedia contact center ZA200905479B (en)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
CN2007101541480A CN101159730B (en) 2007-09-19 2007-09-19 Information processing method, system and device of multimedia affiliation center

Publications (1)

Publication Number Publication Date
ZA200905479B true ZA200905479B (en) 2010-09-29

Family

ID=39307649

Family Applications (1)

Application Number Title Priority Date Filing Date
ZA200905479A ZA200905479B (en) 2007-09-19 2009-08-05 Method, system and apparatus for processing information in a multimedia contact center

Country Status (4)

Country Link
CN (1) CN101159730B (en)
BR (1) BRPI0806099A2 (en)
WO (1) WO2009036661A1 (en)
ZA (1) ZA200905479B (en)

Families Citing this family (15)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN101159730B (en) * 2007-09-19 2011-08-10 华为技术有限公司 Information processing method, system and device of multimedia affiliation center
JP5115746B2 (en) * 2009-01-28 2013-01-09 Ｎｅｃビッグローブ株式会社 COMMUNICATION SYSTEM, SERVER DEVICE, INFORMATION PROCESSING METHOD, AND PROGRAM
CN102546989B (en) * 2010-12-07 2016-08-03 中国电信股份有限公司 The quick forwarding method of complex telephone traffic and system
WO2013192591A2 (en) 2012-06-22 2013-12-27 Google Inc. Ranking nearby destinations based on visit likelihoods and predicting future visits to places from location history
CN103440128B (en) * 2013-08-21 2016-08-10 交通银行股份有限公司 Data processing method and device
CN105306349A (en) * 2015-11-16 2016-02-03 中国建设银行股份有限公司 Routing processing method and routing processing system
CN106453977A (en) * 2016-09-14 2017-02-22 广东亿迅科技有限公司 Comprehensive queuing method for multimedia comprehensive customer service representatives
CN107679116A (en) * 2017-09-18 2018-02-09 阿里巴巴集团控股有限公司 Data processing method and device and electronic equipment
US11399096B2 (en) * 2017-11-29 2022-07-26 Afiniti, Ltd. Techniques for data matching in a contact center system
CN108319689A (en) * 2018-02-01 2018-07-24 泰康保险集团股份有限公司 Pay a return visit the processing method and processing device of data
CN109829729A (en) * 2019-01-18 2019-05-31 青牛智胜(深圳)科技有限公司 A kind of intelligence outgoing call system and method
CN111680086A (en) * 2020-05-25 2020-09-18 泰康保险集团股份有限公司 Data processing method and system, computer device and computer readable storage medium
CN111953696A (en) * 2020-08-14 2020-11-17 广州云从博衍智能科技有限公司 Service data interaction method, system, device and medium
CN114553666B (en) * 2022-01-07 2024-01-19 广东万丈金数信息技术股份有限公司 Channel event reporting method, system, device and storage medium
CN114584525B (en) * 2022-01-28 2023-12-05 深圳市梦网科技发展有限公司 Message processing method, system, terminal equipment and storage medium

Family Cites Families (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6389132B1 (en) * 1999-10-13 2002-05-14 Avaya Technology Corp. Multi-tasking, web-based call center
WO2004082252A1 (en) * 2003-03-11 2004-09-23 Philips Intellectual Property & Standards Gmbh A method, a system, a script generator and a user interface arranged to enable a personalized communication with a customer
CN1304963C (en) * 2003-05-15 2007-03-14 联想网御科技(北京)有限公司 Safety information processing request switching system
CN100556054C (en) * 2006-01-19 2009-10-28 北京讯鸟软件有限公司 Call center services system and method for servicing based on keyword search
CN101018259B (en) * 2006-02-08 2010-12-01 中国电信股份有限公司 Telecom integrated information system and method
CN101159730B (en) * 2007-09-19 2011-08-10 华为技术有限公司 Information processing method, system and device of multimedia affiliation center

Also Published As

Publication number Publication date
CN101159730A (en) 2008-04-09
CN101159730B (en) 2011-08-10
WO2009036661A1 (en) 2009-03-26
BRPI0806099A2 (en) 2011-08-30

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