WO2024038940A1 - Procédé de fourniture d'informations associées à la livraison et dispositif électronique associé - Google Patents

Procédé de fourniture d'informations associées à la livraison et dispositif électronique associé Download PDF

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Publication number
WO2024038940A1
WO2024038940A1 PCT/KR2022/012495 KR2022012495W WO2024038940A1 WO 2024038940 A1 WO2024038940 A1 WO 2024038940A1 KR 2022012495 W KR2022012495 W KR 2022012495W WO 2024038940 A1 WO2024038940 A1 WO 2024038940A1
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WIPO (PCT)
Prior art keywords
store
delivery
information
time
customer terminal
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PCT/KR2022/012495
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English (en)
Korean (ko)
Inventor
박혜진
강주은
김상범
딩리앙
홍상기
야오윤
류레밍
히샤오허
시옹센린
호우팅팅
우웬빙
가오윤
박지영
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쿠팡 주식회사
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Application filed by 쿠팡 주식회사 filed Critical 쿠팡 주식회사
Publication of WO2024038940A1 publication Critical patent/WO2024038940A1/fr

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/02—Reservations, e.g. for tickets, services or events
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G06Q10/083—Shipping
    • G06Q10/0832—Special goods or special handling procedures, e.g. handling of hazardous or fragile goods
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G06Q10/087—Inventory or stock management, e.g. order filling, procurement or balancing against orders
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G06Q10/109—Time management, e.g. calendars, reminders, meetings or time accounting
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services

Definitions

  • the present disclosure relates to a method of providing delivery-related information and an electronic device therefor.
  • a food ordering service is characterized by delivering food to customers, and some software provides a supermarket ordering service that can deliver a variety of products to customers, not limited to cooked food, in combination with a food ordering service. There are cases where it is done.
  • the purpose of this disclosure is to provide a method of providing delivery-related information for a reservation delivery service and an electronic device for the same.
  • a method of providing delivery-related information includes the steps of checking a store corresponding to a reference location of a customer terminal and the operating hours of the store, wherein the reference time associated with the request for the store by the customer terminal is that of the store. Checking whether the reference time corresponds to the operating hours, and if the reference time does not correspond to the operating hours of the store, providing a page containing time information related to reservation delivery to the customer terminal in response to a request for the store. may include.
  • the method may further include providing a page including expected delivery time information to the customer terminal in response to a request for the store.
  • the time information related to the reserved delivery may be determined based on the earliest time zone among the time zones into which the store's operating hours are divided.
  • the step of checking the store and the operating hours of the store includes checking first inventory quantity information managed in the store, and the first inventory quantity information is based on whether or not the product is picked up in the store. can be changed.
  • the first inventory quantity information may be determined based on the inventory quantity displayed in the store and the inventory quantity of an inventory replenishment center adjacent to the store.
  • the store's operating hours and the time zone may be determined based on at least one of the store's characteristic information and date information.
  • the method may further include updating a page including the available delivery time information based on the number of pre-order requests corresponding to one of the time zones.
  • the estimated delivery time information may be determined based on at least one of delivery preparation time information, distance information between the customer terminal and the store, and traffic condition information around each of the customer terminal and the store.
  • the method may further include allocating additional delivery people to the store.
  • the time may be determined based on the desired delivery time information, expected delivery time information, and expected inventory transfer time information.
  • the page containing time information related to the reservation delivery further includes information on the second inventory quantity available for sale to the customer, and the second inventory quantity information may be changed based on whether or not a reservation order is requested.
  • an electronic device that provides delivery-related information includes a memory that stores at least one command, and based on the at least one command, a store corresponding to a reference location of a customer terminal and an operating time of the store. Check and check whether the reference time related to the request for the store of the customer terminal corresponds to the operating hours of the store, and if the reference time does not correspond to the operating hours of the store, the request for the store In response, it may include a processor that provides a page containing time information related to scheduled delivery to the customer terminal.
  • FIG. 1 is a conceptual diagram illustrating devices for implementing a method for providing delivery-related information according to embodiments of the present disclosure.
  • Figure 2 is a schematic block diagram for explaining an electronic device and a customer terminal according to embodiments of the present disclosure.
  • 3 to 5 are flowcharts for explaining operations of an electronic device for a method of providing delivery-related information according to embodiments of the present disclosure.
  • FIGS. 10, 11A, 11B, 12, 13A, and 13B are diagrams illustrating pages provided to a customer terminal during store operating hours according to a method of providing delivery-related information according to embodiments of the present disclosure.
  • the “terminal” mentioned below may be implemented as a computer or portable terminal that can connect to a server or other terminal through a network.
  • the computer includes, for example, a laptop, desktop, laptop, etc. equipped with a web browser
  • the portable terminal is, for example, a wireless communication device that guarantees portability and mobility.
  • all types of communication-based terminals such as IMT (International Mobile Telecommunication), CDMA (Code Division Multiple Access), W-CDMA (W-Code Division Multiple Access), and LTE (Long Term Evolution), smartphones, tablet PCs, etc. It may include a handheld-based wireless communication device.
  • each block of the processing flow diagrams and combinations of the flow diagram diagrams can be performed by computer program instructions.
  • These computer program instructions can be mounted on a processor of a general-purpose computer, special-purpose computer, or other programmable data processing equipment, so that the instructions performed through the processor of the computer or other programmable data processing equipment are described in the flowchart block(s). It creates the means to perform functions.
  • These computer program instructions may also be stored in computer-usable or computer-readable memory that can be directed to a computer or other programmable data processing equipment to implement a function in a particular manner, so that the computer-usable or computer-readable memory It is also possible to produce manufactured items containing instruction means to perform the functions described in the flowchart block(s).
  • Computer program instructions can also be mounted on a computer or other programmable data processing equipment, so that a series of operational steps are performed on the computer or other programmable data processing equipment to generate a process that is executed by the computer and then processed by the computer or other programmable data processing equipment. Instructions for performing processing equipment may also provide steps for executing the functions described in the flowchart block(s).
  • each block may represent a module, segment, or portion of code containing one or more executable instructions for executing specified logical function(s).
  • each block may represent a module, segment, or portion of code containing one or more executable instructions for executing specified logical function(s).
  • FIG. 1 is a conceptual diagram illustrating devices for implementing a method for providing delivery-related information according to embodiments of the present disclosure.
  • the method for providing delivery-related information according to embodiments of the present disclosure may be implemented in various types of devices.
  • the method of providing delivery-related information according to embodiments of the present disclosure may be implemented through the electronic device 100 and the customer terminal 110 linked to the electronic device 100.
  • the electronic device 100 and the customer terminal 110 linked to the electronic device 100 may perform operations according to embodiments of the present disclosure based on the information provision method implemented in each.
  • the method of providing delivery-related information according to embodiments of the present disclosure is not limited to that shown in FIG. 1 and may be implemented in various electronic devices or servers.
  • the electronic device 100 may be a device that performs wired or wireless communication with a customer terminal 110 that is linked with the electronic device 100 and includes a memory with a large storage capacity.
  • the electronic device 100 may be a cloud device connected to the customer terminal 110.
  • the method for providing delivery-related information according to embodiments of the present disclosure may be implemented on a logical device of a cloud device.
  • the customer terminal 110 linked with the electronic device 100 may be a device that can be used by a service user, such as a desktop PC, tablet PC, or mobile terminal.
  • a service user such as a desktop PC, tablet PC, or mobile terminal.
  • other electronic devices that perform similar functions may be used as the customer terminal 110 that interworks with the electronic device 100.
  • the modules may be computer code or one or more instructions implemented so that a physical device (for example, the electronic device 100) on which the information provision method is implemented (or included in the physical device) can perform a specified operation.
  • the physical device in which the information provision method is implemented stores a plurality of modules in the memory in the form of computer code, and when the plurality of modules stored in the memory are executed, the plurality of modules are designated by the physical device corresponding to the plurality of modules. Actions can be performed.
  • Figure 2 is a schematic block diagram for explaining an electronic device and a customer terminal according to embodiments of the present disclosure.
  • the electronic device 100 and the customer terminal 110 linked to the electronic device 100 may each include a communication unit 210, a memory 220, and a processor 230.
  • each of the electronic device 100 and the customer terminal 110 linked to the electronic device 100 may further include an input unit and an output unit.
  • Each of the input unit and output unit may be various interfaces or connection ports that receive user input or output information to the user.
  • the input unit may include an input module, and the input module receives a user input from a user.
  • User input can take various forms, including key input, touch input, and voice input.
  • Examples of input modules that can receive such user input include traditional keypads, keyboards, and mice, as well as touch sensors that detect the user's touch, microphones that receive voice signals, cameras that recognize gestures through image recognition, etc.
  • a proximity sensor including at least one of an illumination sensor or an infrared sensor that detects user approach, a motion sensor that recognizes user movement through an acceleration sensor or gyro sensor, and various other types of sensors that detect or receive user input.
  • the input module may include at least one of the devices listed above.
  • the touch sensor may be implemented as a piezoelectric or capacitive touch sensor that detects touch through a touch panel or touch film attached to the display panel, or an optical touch sensor that detects touch by an optical method.
  • the input module may be implemented in the form of an input interface (USB port, PS/2 port, etc.) that connects an external input device that receives user input instead of a device that detects user input itself.
  • the output unit may include an output module, and the output module may output various types of information.
  • the output module may include at least one of a display that outputs an image, a speaker that outputs sound, a haptic device that generates vibration, and various other types of output means.
  • the output module may be implemented in the form of a port-type output interface that connects the individual output means described above.
  • a display-type output module can display text, still images, and moving images. Displays include liquid crystal display (LCD), light emitting diode (LED) display, organic light emitting diode (OLED) display, flat panel display (FPD), and transparent display.
  • This display may be in the form of a touch display integrated with the touch sensor of the input module.
  • the communication unit 210 can communicate with other devices. Accordingly, the electronic device 100 and the customer terminal 110 linked to the electronic device 100 can each transmit and receive information with other devices through the communication unit 210. For example, the electronic device 100 and the customer terminal 110 linked to the electronic device 100 may each communicate with each other or with other devices using the communication unit 210.
  • the communication unit 210 includes a wired communication module that connects to the Internet, etc. through a LAN (Local Area Network), a mobile communication module that connects to a mobile communication network via a mobile communication base station and transmits and receives data, and a WLAN such as Wi-Fi.
  • a short-range communication module that uses a Wireless Local Area Network (Wireless Local Area Network) series communication method or a WPAN (Wireless Personal Area Network) series communication method such as Bluetooth or Zigbee, and a GNSS (Global Positioning System) such as GPS (Global Positioning System). It may be composed of a satellite communication module using a Navigation Satellite System or a combination thereof.
  • the memory 220 can store various types of information.
  • the memory 220 can store data temporarily or semi-permanently.
  • the memory 220 of the electronic device 100 contains an operating program (OS; Operating System) for driving the electronic device 100, a program for generating data or Braille for hosting a website, or an application (e.g. For example, data related to a web application) may be stored.
  • OS Operating Program
  • application e.g., data related to a web application
  • the memory 220 may store modules in the form of computer code as described above.
  • Examples of the memory 220 include hard disk (HDD), solid state drive (SSD), flash memory, read-only memory (ROM), random access memory (RAM), etc. This can be.
  • This memory 220 may be provided as a built-in type or a detachable type.
  • the processor 230 controls the overall operation of the electronic device 100 and the customer terminal 110 linked to the electronic device 100. To this end, the processor 230 can perform calculations and processing of various information and control the operation of components of the electronic device 100. For example, the processor 230 may execute a program or application to provide delivery-related information.
  • the processor 230 may be implemented as a computer or similar device using hardware, software, or a combination thereof. In hardware, the processor 230 may be implemented in the form of an electronic circuit that processes electrical signals to perform a control function, and in software, it may be implemented in the form of a program that drives the hardware processor 230.
  • the operations of the electronic device 100 and the customer terminal 110 linked with the electronic device 100 may be interpreted as being performed under the control of the processor 230. That is, when modules implemented in the method for providing delivery-related information according to embodiments of the present disclosure are executed, the modules are configured such that the processor 230 is the electronic device 100 and the customer terminal 110 linked to the electronic device 100 is It can be interpreted as controlling to perform the steps of the delivery-related information provision method.
  • various embodiments may be implemented through various means.
  • various embodiments may be implemented by hardware, firmware, software, or a combination thereof.
  • methods include one or more application specific integrated circuits (ASICs), digital signal processors (DSPs), digital signal processing devices (DSPDs), programmable logic devices (PLDs), and FPGAs ( It can be implemented by field programmable gate arrays, processors, controllers, microcontrollers, microprocessors, etc.
  • ASICs application specific integrated circuits
  • DSPs digital signal processors
  • DSPDs digital signal processing devices
  • PLDs programmable logic devices
  • FPGAs field programmable gate arrays, processors, controllers, microcontrollers, microprocessors, etc.
  • firmware or software methods according to various embodiments may be implemented in the form of modules, procedures, or functions that perform the functions or operations described below.
  • software code can be stored in memory and run by a processor.
  • the memory may be located inside or outside the processor, and may exchange data with the processor through various known means.
  • the electronic device 100 performs the steps of the method for providing delivery-related information.
  • the electronic device 100 may perform the steps of the method for providing delivery-related information.
  • Related information can be transmitted and received with the customer terminal 110 that is linked to the electronic device 100.
  • FIG. 3 is a flowchart illustrating operations of an electronic device for a method of providing delivery-related information according to embodiments of the present disclosure.
  • the electronic device can check the store corresponding to the reference location of the customer terminal and the store's operating hours.
  • the reference location of the customer terminal may be, for example, a real-time location of the customer terminal confirmed by a satellite communication module or a location corresponding to an address entered in advance by the customer terminal.
  • the store may be determined based on the reference location of the customer terminal.
  • the store may be a product storage location closest to the reference location of the customer terminal.
  • a product storage location refers to a place where products can be stored, delivery can be made immediately upon order request, and inventory information can be checked, and may be referred to as a mart or dark store.
  • the operating hours of the store may be determined based on at least one of store characteristic information and date information. For example, the store's operating hours may be determined based on at least one of the types of products handled by the store and the day of the week.
  • step S310 may include checking first inventory quantity information managed in the store.
  • the first inventory quantity information is information about the quantity of inventory managed in the store, and can be determined based on at least one of the inventory quantity displayed in the store and the inventory quantity of a replenishment center (RC) adjacent to the store.
  • An inventory replenishment center may correspond to a plurality of stores, and first inventory quantity information for each of the plurality of stores may be determined based on the inventory quantity of the inventory replenishment center.
  • the first inventory quantity information may be changed based on whether or not the product is picked up in the store.
  • the electronic device may check whether the reference time associated with the customer terminal's request for the store corresponds to the store's operating hours.
  • a request for a store from a customer terminal may be an input for executing a program or application for an order service on the customer terminal.
  • the reference time associated with a request to the store may be the input time for executing a program or application.
  • step S330 if the reference time associated with the request to the store does not correspond to the operating hours of the store (i.e., is not the operating hours of the store), the electronic device provides time information related to the scheduled delivery in response to the request to the store.
  • a page containing can be provided to the customer terminal.
  • Time information related to scheduled delivery may be determined based on the earliest time slot among the time slots that divide the store's operating hours (i.e., the time slot of the operating hours that comes first after the reference time related to the request for the store). .
  • the page provided on the customer terminal will display 'The fastest delivery time is 08:00 AM to 09:00 PM: Time information related to scheduled delivery, such as '00', may be displayed.
  • a page including time information related to scheduled delivery may further include information on a second inventory quantity available for sale to a customer.
  • the second inventory quantity information is information about the sellable inventory quantity provided to customers through online services.
  • the second inventory quantity information may be changed based on whether the customer requests an order (eg, a reservation order request, which will be described later with reference to FIG. 5 ).
  • a page containing estimated delivery time information is displayed to the customer in response to the request to the store. It can be provided to the terminal.
  • the reference position of the customer terminal is in the first area, as described later with reference to FIG. 10
  • information about the expected delivery time such as 'estimated delivery time 10 to 15 minutes'
  • a page provided to the customer terminal has information such as 'Earliest delivery time 6:00 to 6:30 PM'.
  • Information about the estimated delivery time may be displayed.
  • the first area and the second area may be determined based on at least one of the store location and delivery history. For example, a point in the second area may have a greater distance from the store location than a point in the first area.
  • FIG. 4 is a flowchart illustrating operations of an electronic device for a method of providing delivery-related information according to embodiments of the present disclosure.
  • the electronic device may receive a request for at least one product in the store from a customer terminal.
  • a request for at least one product may be, for example, a request to add at least one product to a shopping cart.
  • the electronic device may provide a shopping cart page corresponding to a request for at least one product to the customer terminal.
  • the electronic device may provide the customer terminal with a page containing delivery time information including the time zone into which the store's operating hours are divided.
  • the time zone of the available delivery time may be determined based on at least one of store characteristic information and date information. For example, the delivery time zone may be determined differently depending on at least one of the types of products handled by the store and the day of the week.
  • the time zone of the available delivery time information may have regular intervals (for example, 30-minute intervals or 1-hour intervals), but this is only an example and the present disclosure is not limited thereto, and the time zone of the available delivery time information is not constant. There may be gaps. According to embodiments, a page including delivery time information may be provided on a portion of the shopping cart page.
  • the electronic device may obtain desired delivery time information according to an input from a customer terminal corresponding to one of the time zones.
  • the desired delivery time information may not match the time information related to reserved delivery on the page provided in step S330.
  • the time zone selected by the customer may not be the earliest time zone among the time zones that divide the store's operating hours.
  • FIG. 5 is a flowchart illustrating operations of an electronic device for a method of providing delivery-related information according to embodiments of the present disclosure.
  • the electronic device may receive a reservation order request including desired delivery time information from the customer terminal.
  • a pre-order request may be, for example, a payment request for at least one product contained in a shopping cart.
  • the electronic device may update a page including delivery time information based on the number of reservation order requests corresponding to one of the time zones. More specifically, the electronic device may prevent a time zone in which the number of pre-order requests is greater than or equal to a reference value from being displayed on a page including delivery time information. In other words, in step S420, the electronic device may provide the customer terminal with a page containing delivery time information including time zones in which the number of pre-order requests is greater than or equal to the standard value among the time zones into which the store's operating hours are divided.
  • the electronic device may provide a notification that the time zone cannot be selected based on an input corresponding to a time zone in which the number of pre-order requests is greater than or equal to a reference value on a page containing available delivery time information.
  • the reference value of the number of pre-order requests may be determined based on at least one of information about the first inventory quantity of the store and information about the number of delivery people assigned to the store.
  • information about the number of delivery workers assigned to a store may include information about the number of delivery workers that can be additionally assigned to the store.
  • the electronic device may transmit a reservation order request and delivery person information corresponding to the reservation order request to the store.
  • the time to transmit the pre-order request and delivery source information to the store may be determined based on desired delivery time information and expected delivery time information. For example, the electronic device is stored at a time (e.g., 10:25 a.m.) earlier than the expected delivery time (e.g., 35 minutes) before the start time of the desired delivery time (e.g., 11:00 a.m.). You can send a reservation order request and delivery information to .
  • the store can perform an order reception step of receiving a reservation order request and delivery person information, and a delivery preparation step of picking and packaging products so that they can be taken by the delivery person.
  • the expected delivery time information may be determined based on at least one of delivery preparation time information, distance information between the customer terminal and the store, and traffic condition information around each of the customer terminal and the store.
  • Delivery preparation time information may be determined based on the time it takes for the store to receive an order, pick and package the product, and make it ready for delivery by a delivery person.
  • the electronic device may allocate additional delivery workers to the store.
  • Information about the delivery person additionally assigned to the store may be transmitted to the store in step S530.
  • the electronic device may transmit an inventory transfer request to an inventory replenishment center adjacent to the store.
  • the time to transmit the inventory transfer request to the inventory replenishment center may be determined based on desired delivery time information, expected delivery time information, and expected inventory transfer time information. For example, the electronic device may be shipped earlier than the expected delivery time (e.g., 11 a.m.) by the expected delivery time (e.g., 35 minutes) and the estimated inventory transfer time (e.g., 25 minutes). (For example, at 10 a.m.), an inventory transfer request may be sent to the inventory replenishment center.
  • the first page 600 when it is not the store's operating hours, the first page 600 provided to the customer terminal according to an input (i.e., a request to the store) for executing a program or application for an order service on the customer terminal. It is shown.
  • the first page 600 may be a page containing time information related to reserved delivery provided in step S330 when the reference time in step S320 described with reference to FIG. 3 does not correspond to the operating hours of the store.
  • the first page 600 includes a first area 610 including time information 611 related to scheduled delivery (e.g., 'earliest delivery time 08:00-09:00 AM'), a search bar, and a search function. It may include a second area 620 containing an icon, a third area 630 containing a plurality of category icons 631, and a fourth area 640 containing a plurality of product images 641. there is.
  • the first page 600 may further include a banner area containing text or images for service promotion.
  • a banner area may be provided, for example, between the second area 620 and the third area 630, but this is only an example and the present disclosure is not limited thereto.
  • Time information 611 related to reserved delivery may be determined based on the earliest time zone among the time zones into which the store's operating hours are divided. The customer can check the fastest time to receive the product when using the reservation delivery service through the time information 611 related to reservation delivery in the first area 610.
  • the plurality of category icons 631 in the third area 630 may be classified into product categories (e.g., 'fruit, vegetable, salad', 'meal kit', 'meat, fish, eggs', etc.). ) may be related to. At least some of the plurality of category icons 631 may appear in the third area 630 according to the customer's input while scrolling the third area 630. According to embodiments, the plurality of category icons 631 in the third area 630 may indicate a delivery type of a product (e.g., fresh delivery, fast delivery) or another type of service (e.g., OTT service, food It may be related to ordering/delivery service).
  • product categories e.g., 'fruit, vegetable, salad', 'meal kit', 'meat, fish, eggs', etc.
  • OTT service e.g., OTT service, food It may be related to ordering/delivery service.
  • the plurality of product images 641 in the fourth area 640 may be related to new products. At least some of the plurality of product images 641 may appear in the fourth area 640 according to the customer's input of scrolling the fourth area 640. According to embodiments, the plurality of product images 641 in the fourth area 640 may be related to best products, seasonal special products, or freshly delivered products.
  • a second page 700 provided to a customer terminal in response to a request for at least one product of the store outside of the store's operating hours is shown.
  • the second page 700 may be, for example, a shopping cart page corresponding to a request for at least one product.
  • the second page 700 includes delivery location information 711 (e.g., ‘Delivery to Tower A, XX, OO-gu, Seoul’), product quantity information 712 A first area 710 including (e.g., 'Mille-feuille Nabe 1.2kg 1 set, 1 piece') and price information 713 (e.g., 'Order amount 14,410 won, delivery fee +3,000 won') , a second area 720 configured to select and confirm the reserved delivery time, a third area 730 containing delivery request information (e.g., 'Press the doorbell and go to the door'), and 'Pay' at the bottom. It may include an icon 740.
  • delivery location information 711 e.g., ‘Delivery to Tower A, XX, OO-gu, Seoul’
  • product quantity information 712 A first area 710 including (e.g., 'Mille-feuille Nabe 1.2kg 1 set, 1 piece') and price information 713 (e.g., 'Order amount
  • the second area 720 of the second page 700 has a 'time selection' icon 721 containing link information connected to a page containing delivery time information provided according to step S420 described with reference to FIG. 4. may include.
  • a page containing available delivery time information may be provided according to the input corresponding to the 'time selection' icon 721 in the second area 720.
  • a GUI Graphic User Interface 750 in the form of a snack bar includes a phrase such as 'Please select a reservation delivery time' at the bottom of the second page 700. ) can be provided.
  • a fourth area 760 including delivery time information may be provided on the second page 700.
  • the fourth area 760 may be a GUI in the form of a bottom sheet that is overlaid on at least a portion of the second page 700.
  • the fourth area 760 of the second page 700 includes, for example, a 'today' icon 761, It may include a 'tomorrow' icon (762) and delivery time information (763). Delivery time information 763 is divided into time zones that divide the store's operating hours (e.g., '08:00 ⁇ 09:00', '09:00 ⁇ 10:00', '10:00 ⁇ 11:00') , '11:00 ⁇ 12:00', '12:00 ⁇ 13:00', etc.). At least some of the time zones may appear in the fourth area 760 according to the customer's input while scrolling the fourth area 760.
  • the delivery time information 763 includes, for example, a time zone dividing the store's operating hours of the base date (e.g., 'today') and the day following the base date (e.g., 'tomorrow'). ') may include the time zone into which the store's operating hours are divided.
  • the fourth area 760 displays a time zone dividing the operating hours of the store on the reference date, the 'today' icon 761 of the fourth area 760 may be activated, and the 'today' icon 761 of the fourth area 760 may be activated, and the 'today' icon 761 may be activated in the fourth area 760.
  • the 'tomorrow' icon 762 in the fourth area 760 may be activated.
  • the time zone in which the store's operating hours on the base date are divided according to the input corresponding to the 'today' icon 761 and the 'tomorrow' icon 762, and the store's operating hours on the day following the base date are divided into time zones. Each may be displayed in the fourth area 760.
  • the fourth area 760 of the second page 700 displays, for example, delivery time information of 'tomorrow'. It can only contain (763).
  • an alert window 770 may be provided including a notification that cannot be selected.
  • the second of the second page 700 Area 720 is a page containing desired delivery time information 722 (e.g., 'today 11:00 to 12:00') and delivery time information provided according to step S420 described with reference to FIG. It may include a 'reselect' icon 723 containing connected link information. That is, the 'time selection' icon 721 described with reference to FIGS. 7A and 7B may be replaced with the 'reselection' icon 723.
  • a third page 800 provided to the customer terminal in response to a reservation order request including desired delivery time information when it is not the store's operating hours is shown. More specifically, the third page 800 may be provided to the customer terminal according to the input corresponding to the 'pay' icon 740 described with reference to FIG. 7F.
  • the third page 800 includes a first area 810 including an order receipt notification phrase 811 (e.g., 'Order has been received.') and a 'Cancel Order' icon 812. ) and delivery location information (821) (e.g., ‘To XX, OO-gu, Seoul’), product quantity information (822) (e.g., ‘1, millefeuille nabe 1.2kg 1 set’), price information (823) ) (eg, '14,410 won') and delivery request information 824 (eg, 'Press the doorbell and go to the door').
  • the first area 810 of the third page 800 may be provided until the pre-order request transmitted in step S530 described with reference to FIG. 5 and the delivery source information corresponding to the pre-order request are confirmed in the store. Until the reservation order request and corresponding delivery person information are confirmed in the store, the order can be canceled by inputting the corresponding 'order cancellation' icon (812).
  • the third page 800 includes a second area 820, estimated arrival time information 831 (e.g., 'estimated arrival time 11:00 AM to 12:00 PM'), and delivery status. It may include a third area 830 including information 832 and delivery source information 833.
  • the time zone of the estimated arrival time information 831 of the third area 830 may be the same as the time zone of the desired delivery time information 722 described with reference to FIG. 7F.
  • the time zone of the estimated arrival time information 831 may be changed based on the delivery status information 832. For example, if a delay occurs in at least one of the steps of the delivery status information 832, the time zone of the estimated arrival time information 831 may be changed. At this time, according to embodiments, when a delay occurs in at least one of the steps of the delivery status information 832, one side of the time zone of the estimated arrival time information 831 is changed instead of the time zone of the estimated arrival time information 831. A phrase such as 'delayed' may be displayed.
  • Delivery status information 832 in the third area 830 includes, for example, information about a stage in which progress has been completed (e.g., 'order received'), information about a stage in progress (e.g., 'product 'Preparing'), information about the steps to be performed (e.g., 'Delivery' or 'Delivery complete'), and information about the time each step started (e.g., '10:25 AM'). It can be included.
  • the 'product being prepared' stage may start simultaneously with the 'order reception' stage. In other words, the time when the ‘product being prepared’ phase starts may be the same as the time when the ‘order receipt’ phase begins.
  • the 'order reception' step may be a step of checking the pre-order request transmitted in step S530 described with reference to FIG. 5 and the delivery source information corresponding to the pre-order request at the store.
  • the store places a pre-order at a time (e.g., 10:25 a.m.) earlier than the expected delivery time (e.g., 35 minutes) before the start time of the desired delivery time (e.g., 11 a.m.). You can check request and delivery information.
  • Delivery person information 833 in the third area 830 includes, for example, delivery person identification information (e.g., 'delivery partner a') and information on the delivery person's means of transportation (e.g., 'motorcycle'). and may include at least one of the 'Call' icon. At this time, a call with the delivery person may be connected according to the input corresponding to the 'Call' icon.
  • delivery person identification information e.g., 'delivery partner a'
  • information on the delivery person's means of transportation e.g., 'motorcycle'
  • a call with the delivery person may be connected according to the input corresponding to the 'Call' icon.
  • the fourth page 900 provided to the customer terminal in response to a reservation order request including desired delivery time information when it is not the store's operating hours is shown. More specifically, the fourth page 900 may be provided to the customer terminal according to an input corresponding to the 'order details' icon of the first page 600 described with reference to FIG. 6. At this time, the 'order details' icon on the first page 600 may be, for example, part of a GUI in the form of a navigation bar provided at the bottom of the first page 600.
  • the fourth page 900 includes estimated arrival time information 910 (e.g., ‘estimated arrival time today 11:00 to 12:00 p.m.’), delivery status information 920 (e.g., ‘order received’) or 'product being prepared'), product quantity information (930) (e.g., '1, mille-feuille nabe 1.2kg 1 set'), price information (940) (e.g., 'Total: 14,410 won'), ' It may include a ‘View delivery status’ icon (950) and a ‘View order details’ icon (960).
  • a page including the third area 830 described with reference to FIGS. 8A and 8B may be provided to the customer terminal.
  • a page including the second area 820 described with reference to FIGS. 8A and 8B may be provided to the customer terminal.
  • the time zone of the estimated arrival time information 910 on the fourth page 900 is the time zone of the desired delivery time information 722 described with reference to FIG. 7F and the estimated arrival time information 831 described with reference to FIGS. 8A and 8B. It may be the same as the time zone. According to embodiments, the time zone of the estimated arrival time information 910 may be changed based on the delivery status information 920. For example, if a delay occurs in at least one of the steps of the delivery status information 920, the time zone of the estimated arrival time information 910 may be changed.
  • one side of the time zone of the estimated arrival time information 910 is changed instead of the time zone of the estimated arrival time information 910.
  • a phrase such as 'delayed' may be displayed.
  • FIGS. 10, 11A, 11B, 12, 13A, and 13B are diagrams illustrating pages provided to a customer terminal during store operating hours according to a method of providing delivery-related information according to embodiments of the present disclosure.
  • a fifth page 1000 provided to the customer terminal according to an input i.e., a request to the store
  • the fifth page 1000 may be a page containing expected delivery time information provided when the reference time in step S320 described with reference to FIG. 3 corresponds to the operating hours of the store.
  • the reference time in step S320 described with reference to FIG. 3 corresponds to the operating hours of the store.
  • the fifth page 1000 may include a first area 1010 including expected delivery time information 1011 (for example, 'estimated delivery time 10 to 15 minutes').
  • the estimated delivery time information 1011 may be determined based on at least one of delivery preparation time information, distance information between the customer terminal and the store, and traffic condition information around each of the customer terminal and the store.
  • Delivery preparation time information may be determined based on the time it takes for the store to receive an order, pick and package the product, and make it ready for delivery by a delivery person.
  • a sixth page 1100 provided to a customer terminal according to a request for at least one product of the store during store operating hours is shown.
  • the sixth page 1100 may be, for example, a shopping cart page corresponding to a request for at least one product.
  • description of matters substantially the same as those described with reference to FIGS. 7A to 7F will be omitted and differences will be described in detail.
  • the sixth page 1100 may include a second area 1120 configured to select and confirm the delivery time.
  • the second area 1120 of the sixth page 1100 may include a ‘delivery now’ icon 1121, a ‘scheduled delivery’ icon 1122, and a ‘time selection’ icon 1123.
  • expected delivery time information 1011 (e.g., 'arrival in 10 to 15 minutes') of the first area 1010 described with reference to FIG. 10 may be provided. there is. That is, a delivery service that performs delivery within the expected delivery time may be selected according to the input corresponding to the 'Delivery Now' icon 1121.
  • a page containing delivery time information provided according to step S420 described with reference to FIG. 4 will be provided. You can. On the page provided according to the input corresponding to at least one of the 'reservation delivery' icon 1122 and the 'time selection' icon 1123, desired delivery time information according to the input corresponding to any one of the time zones of the available delivery time information If is obtained (see step S430 of FIG.
  • the second area 1120 of the sixth page 1100 displays desired delivery time information (e.g., '7:00-7:30 PM') and delivery possible It may include a 'reselect' icon 1124 containing link information connected to a page containing time information. That is, the 'time selection' icon 1123 described with reference to FIG. 11A may be replaced with the 'reselection' icon 1124.
  • a seventh page 1200 provided to the customer terminal according to an input i.e., a request to the store
  • the seventh page 1200 may be a page containing expected delivery time information provided when the reference time in step S320 described with reference to FIG. 3 corresponds to the operating hours of the store.
  • the reference time in step S320 described with reference to FIG. 3 corresponds to the operating hours of the store.
  • the seventh page 1200 may include a first area 1210 including expected delivery time information 1211 (for example, 'earliest delivery time 6:00-6:30 PM').
  • the estimated delivery time information 1211 may be determined based on at least one of delivery preparation time information, distance information between the customer terminal and the store, and traffic condition information around each of the customer terminal and the store.
  • the reference position of the customer terminal for checking the seventh page 1200 and the eighth page 1300 is, for example, the fifth page 1000 described with reference to FIG. 10 and FIGS. 11A and 11B.
  • the distance from the store location may be greater than the reference location of the customer terminal checking the sixth page 1100 described with reference.
  • an eighth page 1300 provided to a customer terminal according to a request for at least one product of the store during store operating hours is shown.
  • the eighth page 1300 may be, for example, a shopping cart page corresponding to a request for at least one product.
  • description of matters substantially the same as those described with reference to FIGS. 7A to 7F will be omitted and differences will be described in detail.
  • the eighth page 1300 may include a second area 1320 configured to select and confirm the delivery time.
  • the second area 1320 of the eighth page 1300 may include a ‘delivery now’ icon 1321, a ‘scheduled delivery’ icon 1322, and a ‘time selection’ icon 1323.
  • expected delivery time information 1211 of the first area 1210 described with reference to FIG. 12 e.g., 'Earliest delivery time 6:00 to 6:30 p.m. '
  • a delivery service that performs delivery within the expected delivery time may be selected according to the input corresponding to the 'Delivery Now' icon 1321.
  • a page containing delivery time information provided according to step S420 described with reference to FIG. 4 will be provided. You can. On the page provided according to the input corresponding to at least one of the 'reservation delivery' icon 1322 and the 'time selection' icon 1323, desired delivery time information according to the input corresponding to any one of the time zones of the available delivery time information When obtained (see step S430 of FIG. 4), the second area 1320 of the eighth page 1300 displays desired delivery time information (for example, '7:00-7:30 PM') and delivery possible.
  • It may include a 'reselect' icon 1324 containing link information connected to a page containing time information. That is, the 'time selection' icon 1323 described with reference to FIG. 13A can be replaced with a 'reselection' icon 1324.
  • the electronic device or terminal includes a processor, memory for storing and executing program data, permanent storage such as a disk drive, a communication port for communicating with an external device, a touch panel, and a key. , and may include user interface devices such as buttons.
  • Methods implemented as software modules or algorithms may be stored on a computer-readable recording medium as computer-readable codes or program instructions executable on a processor.
  • computer-readable recording media include magnetic storage media (e.g., ROM (read-only memory), RAM (random-access memory), floppy disk, hard disk, etc.) and optical read media (e.g., CD-ROM). ), DVD (Digital Versatile Disc), etc.
  • the computer-readable recording medium is distributed among computer systems connected to a network, so that computer-readable code can be stored and executed in a distributed manner.
  • the media may be readable by a computer, stored in memory, and executed by a processor.
  • This embodiment can be represented by functional block configurations and various processing steps. These functional blocks may be implemented in various numbers of hardware or/and software configurations that execute specific functions. For example, embodiments include integrated circuit configurations such as memory, processing, logic, look-up tables, etc. that can execute various functions under the control of one or more microprocessors or other control devices. can be hired. Similar to how the components can be implemented as software programming or software elements, the present embodiments include various algorithms implemented as combinations of data structures, processes, routines or other programming constructs, such as C, C++, Java ( It can be implemented in a programming or scripting language such as Java, assembler, Python, etc. Functional aspects may be implemented as algorithms running on one or more processors.
  • this embodiment may employ conventional technologies for electronic environment settings, signal processing, and/or data processing.
  • Terms such as “mechanism,” “element,” “means,” and “composition” can be used broadly and are not limited to mechanical and physical components. The above-mentioned term may include the meaning of a series of software routines in connection with a processor, etc.

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Abstract

La présente invention concerne un procédé de fourniture d'informations relatives à la livraison et un dispositif électronique associé, le procédé comprenant les étapes consistant à : vérifier un magasin correspondant à un emplacement de référence d'un terminal de client et des heures d'ouverture du magasin ; identifier si un temps de référence associé à une demande au magasin en provenance du terminal de client correspond aux heures d'ouverture du magasin ; et lorsque le temps de référence ne correspond pas aux heures d'ouverture du magasin, fournir au terminal de client une page comprenant des informations de temps relatives à une distribution réservée en réponse à la demande au magasin.
PCT/KR2022/012495 2022-08-17 2022-08-22 Procédé de fourniture d'informations associées à la livraison et dispositif électronique associé WO2024038940A1 (fr)

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Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2007172166A (ja) * 2005-12-20 2007-07-05 Noritsu Koki Co Ltd 配達システム、及びこれを利用した写真プリントシステム
JP2007304633A (ja) * 2006-05-08 2007-11-22 Nagatoshi Kihoin デリバリシステム
JP2009205301A (ja) * 2008-02-26 2009-09-10 Oki Electric Ind Co Ltd 宅配配送システムおよび宅配配送処理プログラム
KR101624900B1 (ko) * 2014-12-29 2016-05-30 오석환 배달 예약 방법, 배달 예약을 위한 상품 주문 관리 서버 및 배달 예약 시스템
KR20210105049A (ko) * 2020-02-18 2021-08-26 이정문 상점 정보제공 서비스 시스템

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2007172166A (ja) * 2005-12-20 2007-07-05 Noritsu Koki Co Ltd 配達システム、及びこれを利用した写真プリントシステム
JP2007304633A (ja) * 2006-05-08 2007-11-22 Nagatoshi Kihoin デリバリシステム
JP2009205301A (ja) * 2008-02-26 2009-09-10 Oki Electric Ind Co Ltd 宅配配送システムおよび宅配配送処理プログラム
KR101624900B1 (ko) * 2014-12-29 2016-05-30 오석환 배달 예약 방법, 배달 예약을 위한 상품 주문 관리 서버 및 배달 예약 시스템
KR20210105049A (ko) * 2020-02-18 2021-08-26 이정문 상점 정보제공 서비스 시스템

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