WO2021196708A1 - Procédé et appareil pour interaction en ligne, support d'informations et dispositif électronique - Google Patents

Procédé et appareil pour interaction en ligne, support d'informations et dispositif électronique Download PDF

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Publication number
WO2021196708A1
WO2021196708A1 PCT/CN2020/134773 CN2020134773W WO2021196708A1 WO 2021196708 A1 WO2021196708 A1 WO 2021196708A1 CN 2020134773 W CN2020134773 W CN 2020134773W WO 2021196708 A1 WO2021196708 A1 WO 2021196708A1
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data
service
user terminal
terminal
user
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PCT/CN2020/134773
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English (en)
Chinese (zh)
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张楠
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北京大米科技有限公司
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G06Q30/0201—Market modelling; Market analysis; Collecting market data
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/08—Payment architectures
    • G06Q20/12—Payment architectures specially adapted for electronic shopping systems
    • G06Q20/123—Shopping for digital content
    • G06Q20/1235—Shopping for digital content with control of digital rights management [DRM]
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G06Q30/0282—Rating or review of business operators or products
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G06Q30/0633—Lists, e.g. purchase orders, compilation or processing
    • G06Q30/0635—Processing of requisition or of purchase orders
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G06Q50/20—Education
    • G06Q50/205—Education administration or guidance

Definitions

  • This application relates to the field of online education, and in particular to an online interaction method, device, storage medium and electronic equipment.
  • the embodiments of the present application provide an online interaction method, device, storage medium, and electronic equipment, which can solve the problems of incomplete information exchange in communication through telephone return visits, and poor timeliness of communication, resulting in inconvenience for users to order courses.
  • the technical solution is as follows:
  • an embodiment of the present application provides an online interaction method, and the method includes:
  • the preset data includes at least one of a preset keyword and a preset text
  • the service information includes at least one of contract data, order data, and survey data.
  • an embodiment of the present application provides an online interaction device, and the online interaction device includes:
  • the acquisition module is used to acquire the voice data of at least one user terminal and at least one service terminal in the online classroom;
  • the analysis module is used to analyze the voice data to obtain first analysis data
  • the first sending module is configured to send service information to the at least one user terminal when it is determined that the first analysis data is identical and/or similar to preset data; wherein, the preset data includes preset keywords and At least one of the preset texts, the service information includes at least one of contract data, order data, and survey data;
  • the second sending module is configured to obtain service data generated in response to the processing of the service information, and send the service data to the at least one user terminal and/or the at least one service terminal.
  • an embodiment of the present application provides a computer storage medium that stores a plurality of instructions, and the instructions are suitable for being loaded by a processor and executing the above method steps.
  • an embodiment of the present application provides an electronic device, which may include a processor and a memory; wherein the memory stores a computer program, and the computer program is adapted to be loaded by the processor and execute the above method steps .
  • the server obtains the voice data of at least one user terminal and at least one service terminal in the network classroom, and analyzes the voice data to obtain the first analysis data.
  • the preset data includes at least one of preset keywords and preset text
  • the service information includes at least one of contract data, order data, and survey data
  • Figure 1 is a network architecture diagram provided by an embodiment of the present application.
  • FIG. 2 is a schematic flowchart of an online interaction method provided by an embodiment of the present application.
  • FIG. 3 is a schematic diagram of another flow of an online interaction method provided by an embodiment of the present application.
  • FIGS. 4-8 are schematic diagrams of user interfaces of terminal devices provided by embodiments of the present application.
  • FIG. 9 is a schematic structural diagram of a device provided by an embodiment of the present application.
  • Fig. 10 is a schematic structural diagram of a device provided by an embodiment of the present application.
  • FIG. 1 shows an exemplary system architecture 100 of an online interaction method or online interaction device that can be applied to the present application.
  • the system architecture 100 may include a user terminal device 100, a first network 101, a server 102, a second network 103, a teacher terminal device 104, a third network 105, and a service terminal device 106.
  • the first network 101 is used to provide the medium of the communication link between the user terminal device 100 and the server 102
  • the second network 103 is used to provide the medium of the communication link between the teacher terminal device 104 and the server 102
  • the third network 105 A medium used to provide a communication link between the service terminal device 106 and the server 102.
  • the first network 101, the second network 103, and the third network 105 may include various types of wired communication links or wireless communication links, for example: wired communication links including optical fiber, twisted pair or coaxial cable, wireless communication
  • the link includes a Bluetooth communication link, a wireless fidelity (Wi-Fi) communication link, or a microwave communication link.
  • Wi-Fi wireless fidelity
  • the communication process between the user terminal device 100 and the teacher terminal device 104 the user terminal device 100 communicates with the teacher terminal device 104 through the first network 101, the server 102, the second network 103, and the user terminal device 100 sends to the server 102
  • the server 102 forwards the message to the teacher terminal device 104
  • the teacher terminal device 104 sends the message to the server 102
  • the server 102 forwards the message to the user terminal device 100, thereby realizing the communication between the user terminal device 100 and the teacher terminal device 104
  • the message types interacted between the user terminal device 100 and the teacher terminal device 104 include control data and business data.
  • the communication process between the user terminal device 100 and the service terminal device 106 the user terminal device 100 communicates through the first network 101, the server 102, the third network 105 and the service terminal device 106, and the user terminal device 100 sends to the server 102
  • the server 102 forwards the message to the service terminal device 106
  • the service terminal device 106 sends the message to the server 102
  • the server 102 forwards the message to the user terminal device 100, thereby realizing the communication between the user terminal device 100 and the service terminal device 106
  • the message types interacted between the user terminal device 100 and the service terminal device 106 include control data and service data.
  • the class method of this application can be one-to-one or one-to-many, that is, one teacher corresponds to one user or one teacher corresponds to multiple users.
  • a terminal used for teachers’ classes and a terminal used for users’ classes are communicated; in the one-to-many teaching mode, one terminal for teachers’ classes and multiple Communication between terminals used for users in class.
  • the sales course of this application is one-to-one, that is, one salesperson corresponds to one user.
  • a service terminal used for selling courses and a user terminal used for users to attend classes communicate with each other.
  • Various communication client applications can be installed on the user terminal device 100, the teacher terminal device 104, and the service terminal device 106, such as: video recording application, video playback application, voice interactive application, search application, instant communication tool, email client , Social platform software, etc.
  • the user terminal device 100, the teacher terminal device 104, and the service terminal device 106 may be hardware or software.
  • the terminal devices 101 to 103 and 105 are hardware, they may be various electronic devices with display screens, including but not limited to smart phones, tablet computers, laptop portable computers, desktop computers, and so on.
  • the user terminal device 100, the teacher terminal device 104, and the service terminal device 106 are software, they may be installed in the electronic devices listed above. It can be implemented as multiple software or software modules (for example, used to provide distributed services), or can be implemented as a single software or software module, which is not specifically limited here.
  • the display device display can be a variety of devices that can realize display functions, and the camera is used to collect video streams.
  • the display device can be a cathode ray tube display (CR), a light-emitting diode display (LED), an electronic ink screen, a liquid crystal display (LCD), Plasma display panel (Plasma display panel, PDP for short), etc.
  • the user can use the display devices on the user terminal device 100, the teacher terminal device 104, and the service terminal device 106 to view the displayed text, picture, video and other information.
  • the online interaction method provided by the embodiment of the present application is generally executed by the server 102, and correspondingly, the online interaction device is generally set in the server 102.
  • the server 102 may be a server that provides various services, and the server 102 may be hardware or software.
  • the server 102 When the server 102 is hardware, it can be implemented as a distributed server cluster composed of multiple servers, or as a single server.
  • the server 102 When the server 102 is software, it can be implemented as multiple software or software modules (for example, to provide distributed services), or can be implemented as a single software or software module, which is not specifically limited herein.
  • terminal devices, networks, and servers in FIG. 1 are only illustrative. According to actual needs, it can be any number of terminal devices, networks, and servers.
  • FIG. 2 provides a schematic flowchart of an online interaction method according to an embodiment of this application.
  • the method of the embodiment of the present application may include the following steps:
  • S201 Acquire voice data of at least one user terminal and at least one service terminal in the online classroom.
  • the network classroom is a group, and the network classroom includes one or more terminals, which may include teacher terminals, service terminals, and user terminals. There may be one or more user terminals in the network classroom.
  • the teacher terminal is used for teachers.
  • Class terminal, service terminal refers to the terminal used by staff who set up online courses (such as sales staff or sales consultants) to communicate with users, and it can also be used to recommend corresponding courses to users.
  • User terminal refers to the terminal used to communicate with users.
  • the terminal where the user is in class each terminal can perform interactive operations such as video communication, voice communication, and text communication in the network classroom, and each terminal in the network classroom can receive and display the data generated by the interactive operation of other terminals, such as teaching videos, voice messages , Text messages, etc.
  • Voice data refers to the voice information generated by the staff when introducing courses to users, including the user's language information and staff's voice information, which can be obtained from the communication voice or the communication video.
  • the online classroom includes service terminals and user terminals.
  • the user terminal and the service terminal establish video communication
  • the user and the staff will generate voice data during the communication process.
  • Voice data, and analyzing the voice data can determine whether the communication between the user and the staff is over.
  • S202 Analyze the voice data to obtain first analysis data.
  • the first analysis data is the speech information obtained after the speech data is analyzed and processed based on the speech recognition algorithm, and then the keyword information corresponding to the speech data is extracted from the speech information; or the first analysis data is the speech recognition algorithm based on the semantic analysis algorithm. Semantic information obtained after data analysis and processing.
  • S203 When it is determined that the first analysis data is the same and/or similar to the preset data, send service information to at least one user terminal.
  • the preset data refers to the keyword information or semantic text information set in advance, including at least one of the preset keyword and the preset text.
  • the preset data is the preset keyword information, such as: After the algorithm analyzes and processes the voice data to obtain the keyword information, the obtained keyword information can be compared and analyzed with the preset keyword information; if the preset data is preset semantic information, such as: based on semantic analysis algorithm After the semantic information obtained by analyzing and processing the speech data, the obtained semantic information can be compared and analyzed with the preset semantic information.
  • Service information means that the server sends course service data to the user terminal according to the user's course learning situation and the communication between the user and the staff, including at least one of contract data, order data, and survey data.
  • the first analysis data is obtained by analyzing the voice data generated by the user terminal and the service terminal in the online classroom, and the semantic similarity between the first analysis data and the preset text is calculated. If the similarity meets the preset conditions, it can be judged as The first analysis data is "similar" to the preset data.
  • the server can send the contract data, including contract data, Course service data of at least one of order data and survey data helps users to smoothly complete the course contracting process and obtain effective user feedback information in a timely manner.
  • S204 Obtain service data generated in response to the processing of the service information, and send the service data to at least one user terminal and/or at least one service terminal.
  • the service data refers to the order transaction information containing the courses ordered by the user, which is generated after the server detects that the user has paid for the order data in the service information.
  • the server will first send the contract data to the user terminal. After the user selects the agreement content on the contract data, the server will generate the order data including payment information and ordered courses according to the user's selection. After the user completes the order data After payment, the server will further send survey data to the user terminal to collect the customer’s improvement opinions and suggestions on the courses learned, so that subsequent courses can be set up reasonably. After the server detects that the user terminal has completed the payment operation for the order data, it will According to the payment status of the course information selected by the user, the service data containing the order transaction information is generated, and the service data is sent to the service terminal and the user terminal, so that the staff and the user can see the completion of the order.
  • the server obtains at least one user terminal in the network classroom
  • the voice data of at least one service terminal and analyze the voice data to obtain the first analysis data.
  • the service information is sent to the at least one user terminal, and the preset The data includes at least one of a preset keyword and a preset text
  • the service information includes at least one of contract data, order data, and survey data
  • the service data generated in response to the processing of the service information is obtained, and the service data is sent to At least one user terminal and/or at least one service terminal, in this way, enables users to obtain more service information about courses in a timely manner, facilitates users to order courses, assists staff in completing course services, and improves the conversion rate of course fees on the day.
  • FIG. 3 provides a schematic flowchart of an online interaction method according to an embodiment of this application.
  • the online interaction method is applied to an electronic device as an example.
  • the electronic device may be a server or a terminal device.
  • the online interaction method may include the following steps:
  • the first instruction is used to indicate the end or stop of the course in the online classroom.
  • the first instruction can be sent by the teacher terminal or the user terminal to the server, or it can be preset by the server for the duration of the course.
  • the server The timer in generates a course end instruction, and sends a reminder of course end instruction to the processor of the server to indicate the end of the course.
  • a network classroom is a group.
  • the network classroom includes one or more terminals, including a teacher terminal and a user terminal. There can be one or more user terminals in the network classroom.
  • the teacher terminal refers to the terminal used by the teacher in class.
  • the user terminal It refers to the terminal used for users to attend classes.
  • Each terminal can conduct interactive operations such as class, voice chat, and text chat in the network classroom.
  • Each terminal in the network classroom can receive and display the data generated by the interactive operation of other terminals, such as teaching videos. , Voice messages, text messages, etc.
  • the server monitors the network classroom, and when the first instruction indicating the end or stop of the course is detected, the trial listening course in the network classroom is ended, and the recorded teaching video is saved in the server's memory.
  • the teaching interface is displayed on the teacher terminal, and the teaching interface includes the course end button.
  • the teacher terminal detects the click operation on the course end button, the course end instruction is generated; or the user terminal displays the teaching interface, and the teaching interface includes the course end button ,
  • the user terminal detects the click operation on the course end button, it generates the course end instruction; or the server preset course duration is 30 minutes, and when the course duration reaches the preset course duration of 30 minutes, it sends a reminder course to the server End the instruction.
  • the display interface 40 includes a timing box 41, a course display interface 42, a language level display box 44, an exit button 43, a teacher display box 45, a user display box 46, and a chat box 47.
  • the display interface 40 is also the above-mentioned teaching In the interface, the timing box 41 can time the total duration of the course, and the exit button 43 can be clicked by the teacher, user or staff member to end the course or communication session.
  • S302 Determine at least one candidate service terminal in an online state from a set of service terminals.
  • the service terminal set refers to a collection of N service terminals, where N is a positive integer greater than or equal to 1.
  • the online status of each service terminal in the service terminal set includes online status, busy green status, offline status, and do not Disturbance status, etc.
  • the service terminal refers to a terminal used by staff who set up online courses (such as sales staff or sales consultants) to communicate with users, and it can also be a terminal used to recommend corresponding courses to users.
  • a set of candidate service terminals in the online state can be determined from the set of service terminals.
  • the set of service terminals is composed of service terminals in different online states.
  • the set of candidate service terminals is composed of at least one service terminal in an online state, that is, at least one candidate. Service terminal composition.
  • service terminals there are 10 service terminals in the system, which together form a collection of service terminals.
  • 2 service terminals are in a busy state
  • 1 service terminal is offline
  • 7 service terminals are online.
  • the service terminals together form a set of candidate service terminals, and all the candidate service terminals in the set of candidate service terminals are online.
  • S303 Based on a preset rule, select at least one service terminal from candidate service terminals.
  • the preset rule refers to the rule set by the user to select the service terminal in advance, such as: selecting a service terminal with a sales task index less than the preset task threshold from the online service terminals, and the sales task index refers to the service terminal corresponding to the service terminal.
  • the course sales staff actually reach the corresponding course sales task volume, which varies according to the staff’s abilities.
  • the preset task threshold means that the course sales staff corresponding to the service terminal needs to reach the corresponding course sales task volume, which can be set manually Certainly.
  • S304 Add at least one service terminal to the network classroom, and establish a video communication connection between the at least one user terminal and the at least one service terminal.
  • a user terminal refers to a terminal used for users to attend classes
  • a service terminal refers to a terminal used by staff such as sales personnel or sales consultants to recommend corresponding courses to users.
  • the network classroom is a group.
  • the network classroom includes one or more terminals, which can include teacher terminals, user terminals and/or service terminals at the same time.
  • each terminal in the network classroom can receive and display data generated by other terminal interactive operations, such as teaching videos, voice messages, text messages, etc.
  • the server determines the type of each terminal according to the identity information of each terminal login. After identifying the identity information of the service terminal, it determines that at least one of the identified service terminals is online. After a candidate service terminal, select a service terminal that meets the preset rules from the candidate service terminals, add the service terminal to the network classroom, and enable each user terminal in the network classroom to establish a video communication connection with each service terminal. , And push the data generated in the online classroom to the service terminal.
  • the course sales staff corresponding to the service terminal will be displayed on the service terminal and user terminal in the online classroom as a "teacher", so that each user terminal corresponds to the user The staff corresponding to each service terminal can communicate and communicate in real time.
  • the display interface 40 includes a timing box 41, a course display interface 42, a language level display box 44, an exit button 43, a teacher display box 45, a user display box 46, and a chat box 47.
  • the teacher display box 45 is not limited to displaying the avatar or real-time video of the teacher in class
  • the user display box 46 is not limited to displaying the avatar or real-time video of the user in class.
  • the teacher display box 45 changes from the teacher’s
  • the real-time video of the avatar or teacher is switched to the real-time video of the staff corresponding to the service terminal, and the service terminal still displays the identity of "teacher" on the display interface 40.
  • the content displayed in the chat box 47 is not limited to text information or voice information.
  • a communication session can be established so that the user and the staff can communicate through the voice or text communication established in the chat box 47. It is also possible to establish a video communication between the user and the staff directly through the real-time recording of the teacher display box 45 and the user display box 46.
  • the network classroom includes the user terminal, the teacher terminal and the service terminal, and the service terminal corresponds to the course sales work
  • the personnel will communicate with the user corresponding to the user terminal as a "teacher”.
  • the communication connection between the user terminal and the teacher terminal can be closed. Remove from the classroom.
  • the teaching data refers to the teaching videos, teaching audios, teaching courseware, chat records, etc. generated by the teacher terminal and the user terminal in the network classroom during the course of the course they are listening to.
  • the second analysis data refers to the analysis data obtained by the server through the analysis of the teaching data, such as the user's degree of interest in such courses, the user's language level, and the relative difficulty of the course.
  • the degree of interest includes the user's learning How much you like the course and your willingness to continue studying the course.
  • the results of the analysis can be obtained by analyzing the user’s performance in the audition class through the teaching videos, teaching audios, and chat records in the acquired teaching data, and sending the analysis results to the service terminal and the user terminal to make the course sales work.
  • Both personnel and users can see the feedback results of the user’s interest in the trial course, their own language level, and the relative difficulty of the course on the corresponding service terminal and user terminal, so that the user can better understand their own language level and so on.
  • And is conducive to the course sales staff to recommend relevant courses to the user in a targeted manner.
  • the user’s body language and interactive activity in the instructional video can be used to determine the user’s interest in the trial course, and the user’s language level can be obtained by analyzing the instructional audio, and then the trial course relative to the user’s language level can be learned In terms of relative difficulty.
  • the server obtains the spoken expression and spoken pronunciation of the user during the course of the user's learning course, and compares the analysis result with the preset language level evaluation standard to obtain the user's language level.
  • the default language level evaluation criteria are: 90-100 is A level, 80-89 is B level, 70-79 is C level, 60-69 is D level, if you analyze the user learning course data in the online classroom, you will get The user's language score is 85 points, and the user's language level is B level.
  • the language level can be displayed on the user terminal and the service terminal in the online classroom respectively. Please refer to the language level display box 44 in FIG. 4.
  • the user and the staff can see the user's language level through the user terminal and the service terminal respectively, which not only allows the user to know their true language level, but also facilitates the staff to recommend appropriate courses to the user based on the user's language level.
  • S307 Generate contract data based on the second analysis data.
  • the contract data is data containing recommended courses generated based on the second analysis data.
  • the server sends the contract data to the user terminal, the user can view the contract information of the recommended courses on the display interface of the user terminal.
  • a recommended course refers to a course suitable for pushing to the user, which can be one or more courses.
  • a recommended course means that the server determines the course and the user corresponding to the user’s own level by analyzing the teaching data of the trial course.
  • the courses of interest are not limited to the courses studied.
  • the server can correspondingly generate contract data containing recommended course products.
  • the user can select the required course products in the contract data, which can be directly generated after the user completes the course payment Order the contract agreement of the course product.
  • the user can also click the course image on the contract data to make the user terminal display interface jump to the introduction interface that introduces the course product in detail, so that the user can learn more about the course product and the course product.
  • the introduction interface can include the recommended courses, the main content of the recommended courses, the number of applicants for the recommended courses, the age range of the users recommended by the recommended courses, class time, total number of courses, basic information of the instructors, videos or PPT introducing the courses, and Basic information such as course prices.
  • S308 Acquire voice data of at least one user terminal and at least one service terminal in the online classroom.
  • the voice data refers to the voice information generated by the staff when introducing the course to the user, including the user's language information and the staff's voice information, which can be obtained from the communication voice or the communication video.
  • the voice text can be obtained by parsing the voice data.
  • Voice text is another form of voice data, and voice data records information in the form of audio. It records information in the form of text. If text communication is included in the communication process, the text communication information in the communication can also be directly obtained. Analyze the voice text corresponding to the voice data, extract the keywords in the voice text, and determine whether the keywords are the same as the preset keywords; or, use the semantic analysis algorithm to calculate the semantic similarity between the first analysis data and the preset text, if If the similarity meets the preset conditions, it can be judged that the first analysis data is "similar" to the preset data. Semantic analysis is a logical stage of the compilation process. The task of semantic analysis is to perform context-sensitive nature of the structurally correct source program. Review and type review to determine the current semantics.
  • the preset keywords are "Thank you” and “Goodbye”. If the voice text contains “Thank you for listening to my introduction for so long, I hope you will be satisfied, thank you, goodbye!, the keywords can be extracted There are “Thanks”, “Thank you” and “Goodbye”, etc. It can be seen that the extracted keywords are the same as the preset keywords.
  • the voice data contains preset keywords, and/or the semantics corresponding to the voice data is determined to be the same or similar to the preset text according to the semantic analysis algorithm
  • the terminal transmits contract data including recommended course products.
  • the server can generate contract data containing recommended course products and send the contract data to the user terminal.
  • the display interface of the terminal displays the contract data 51 containing recommended course information.
  • the user can select the course goods he needs in the contract data.
  • the user can click the course image 52 on the contract data to make the display interface of the user terminal jump to the detailed Introduce the introduction interface of the course product for users to further understand the course product.
  • the introduction interface of the course product can include recommended courses, the main content of the recommended courses, the number of applicants for the recommended courses, and the age group of users suitable for the recommended courses.
  • Basic information such as class time, total number of courses, basic situation of instructors, videos or PPT introducing courses, and course prices.
  • S311 In response to the first instruction for the contract data, send order data to at least one user terminal.
  • the first instruction refers to an instruction generated by the user after checking the selection box for agreeing to contract data on the display interface of the user terminal and clicking the virtual button of "next", which is used to instruct the server to send order data to the user terminal.
  • the order data contains the total cost information of the recommended course products selected by the user, and can be displayed in the form of a payment link, and the user can directly pay through the payment link.
  • the server will respond to the first instruction for the contract data and send the order data containing the total cost of the course goods selected by the user to the user terminal.
  • the server After receiving the payment request for the order data from the user terminal, the server will respond to the payment request and display the payment success interface on the user terminal and the service terminal in the online classroom respectively.
  • the contract data of the ordered course goods can be directly generated.
  • the payment request may be a request instruction generated after the user terminal detects the click operation on the payment button and detects that the payment is completed.
  • the server sends the order data to the user terminal, and the display interface of the user terminal will switch to the payment interface 61 in Figure 6.
  • the user can select a payment method suitable for him to complete the payment on the payment interface 61, such as WeChat payment, QQ payment, Alipay payment, bank card payment, and the like.
  • S312 In response to the second instruction for the order data, send survey data to at least one user terminal.
  • the second instruction refers to an instruction generated after the user completes the payment on the payment interface of the user terminal, and is used to instruct the server to send survey data to the user.
  • Survey data is used to collect questionnaires about course satisfaction from users, and to obtain user feedback information by sending questionnaires to users.
  • the display interface of the user terminal will display the questionnaire interface 81.
  • the user After the user completes the question on the questionnaire, click " Submit the virtual button 82, and the server will collect the survey result data corresponding to the user.
  • the server will obtain the order information including the course product information, payment information, and contract information ordered by the user. Based on the order information, the service data containing the order transaction information can be generated correspondingly.
  • S314 Generate service data based on the order information.
  • the service data refers to the order transaction information containing the course goods ordered by the user, which is generated after the server detects that the user has completed the payment for the order data in the service information.
  • S315 Send service data to the at least one user terminal and the at least one service terminal, and disconnect the video communication connection between the service terminal and the user terminal.
  • the server will first send the contract data to the user terminal. After the user selects the content of the agreement on the contract data, the server will generate the order data including payment information and ordering course products according to the user's selection. After the user completes the order data After the payment, the server will further send survey data to the user terminal to collect the customer’s improvement opinions and suggestions on the courses learned, so that subsequent courses can be set up reasonably. After the server detects that the user terminal has completed the payment operation for the order data, According to the payment status of the course information selected by the user, the service data containing the order transaction information will be generated, and the service data will be sent to the service terminal and the user terminal, so that the staff and the user can see the completion status of the order. At the same time, after the staff communicates with the user through the service terminal, the video communication connection between the service terminal and the user terminal can be disconnected, and the server will stop pushing the data in the network classroom to the service terminal, and remove the service terminal from the network classroom. Remove.
  • the server After the server detects that the user has completed the payment operation for order data on the user terminal, the server responds to the payment operation and displays the service data containing the order transaction information on the user terminal and the online classroom respectively. On the service terminal, users can see their course order status on the user terminal, and the staff can also understand the completion of the course sales at the service terminal. Please refer to the service data display interface 71 in FIG. 7.
  • S315 Obtain a survey result for the survey data.
  • the third analysis data refers to the survey result data obtained by the server after collecting the survey results of the user and analyzing the survey results, such as: the user's evaluation of the course, the user's evaluation of the teacher, the user pointed out the problem, etc. data.
  • the user can analyze the overall evaluation data of the course studied, including the evaluation of the course and the teacher, and the questionnaire collected on the server After the survey result data, it can provide a certain basis for the evaluation of the teacher's teaching level, and can also provide a reference basis for the direction and focus of subsequent courses.
  • the server monitors the first instruction in the online classroom, it determines at least one candidate service terminal that is online from the set of service terminals, and selects from the candidate service terminals based on preset rules At least one service terminal, adding at least one service terminal to the network classroom, establishing a video communication connection between at least one user terminal and at least one service terminal, acquiring teaching data in the network classroom, analyzing the teaching data to obtain second analysis data, Generate contract data based on the second analysis data, acquire voice data of at least one user terminal and at least one service terminal in the online classroom, analyze the voice data to acquire the first analysis data, and determine that the first analysis data is the same and/or similar to the preset data
  • sending contract data to at least one user terminal in response to the first instruction for contract data, sending order data to at least one user terminal, and in response to the second instruction for order data, sending survey data to at least one user terminal to obtain
  • service data is generated based on the
  • the staff can establish communication with the users in time, and the users can obtain more course service information in time for the users.
  • Provide better contract formation services help staff complete course services, increase the conversion rate of course fees on the day, and collect user survey data on courses to provide direction for subsequent courses.
  • FIG. 9 shows a schematic structural diagram of an online interaction device provided by an exemplary embodiment of the present application.
  • the device 9 can be implemented as all or a part of the terminal through software, hardware or a combination of the two.
  • the device 9 includes an acquisition module 901, an analysis module 902, a first sending module 903, and a second sending module 904.
  • the acquiring module 901 is configured to acquire voice data of at least one user terminal and at least one service terminal in the online classroom;
  • the analysis module 902 is configured to analyze the voice data to obtain first analysis data
  • the first sending module 903 is configured to send service information to the at least one user terminal when it is determined that the first analysis data is identical and/or similar to preset data; wherein, the preset data includes preset keywords And at least one of the preset text, the service information includes at least one of contract data, order data, and survey data;
  • the second sending module 904 is configured to obtain service data generated in response to the processing of the service information, and send the service data to the at least one user terminal and/or the at least one service terminal.
  • the device 9 further includes:
  • the first acquiring unit is configured to acquire teaching data in the network classroom; wherein the teaching data includes at least one of teaching audio data, teaching video data, courseware data, and teacher evaluation data;
  • the first analysis unit is used to analyze the teaching data to obtain second analysis data
  • the generating unit is configured to generate the contract data based on the second analysis data; wherein the contract data includes courses to be selected.
  • the device 9 further includes:
  • a monitoring unit configured to monitor a first instruction in the online classroom; wherein the first instruction indicates the end or stop of a course in the online classroom, and the online classroom includes at least one user terminal;
  • the connection unit is configured to add the at least one service terminal to the network classroom and establish a video communication connection between the at least one user terminal and the at least one service terminal.
  • the device 9 further includes:
  • a determining unit configured to determine at least one candidate service terminal in an online state from a set of service terminals
  • the selection unit is configured to select the at least one service terminal from the candidate service terminals based on a preset rule.
  • the first sending module 903 includes:
  • a first sending unit configured to send the contract data to the at least one user terminal when it is determined that the first analysis data is the same and/or similar to the preset data
  • the second sending unit is configured to send the order data to the at least one user terminal in response to the first instruction for the contract data; wherein, the first instruction is sent by the at least one user terminal for Selection of course goods at the at least one user terminal;
  • the third sending unit is configured to send the survey data to the at least one user terminal in response to a second instruction for the order data; wherein the second instruction is sent by the at least one user terminal.
  • the device 9 further includes:
  • the second acquiring unit is used to acquire the survey result for the survey data
  • the second analysis unit is used to analyze the survey results to obtain third analysis data.
  • the second sending module 904 includes:
  • the third obtaining unit is configured to obtain order information generated in response to the payment of the order data; wherein the order information includes at least one of contract formation data, order data, and survey result data;
  • a generating unit configured to generate the service data based on the order information
  • the processing unit is configured to send the service data to the at least one user terminal and the at least one service terminal, and to disconnect the video communication connection between the service terminal and the user terminal.
  • the device 9 provided in the above embodiment executes the online interaction method
  • only the division of the above functional modules is used as an example for illustration.
  • the above functions can be allocated by different functional modules as needed. That is, the internal structure of the device is divided into different functional modules to complete all or part of the functions described above.
  • the online interaction method embodiments provided in the foregoing embodiments belong to the same concept, and the implementation process of the embodiments is detailed in the method embodiments, and will not be repeated here.
  • the embodiment of the present application also provides a computer storage medium.
  • the computer storage medium may store a plurality of instructions, and the instructions are suitable for being loaded by a processor and executing the method steps of the embodiments shown in FIGS. 2 to 8 above.
  • the specific execution process please refer to the specific description of the embodiments shown in FIG. 2 to FIG. 8, which will not be repeated here.
  • the present application also provides a computer program product that stores at least one instruction, and the at least one instruction is loaded and executed by the processor to implement the online interaction method described in each of the above embodiments.
  • FIG. 10 is a schematic structural diagram of an online interaction device provided by an embodiment of the application, hereinafter referred to as the device 10, the device 10 may be integrated in the aforementioned server or terminal device, as shown in FIG. 10, the device includes: a memory 1002, a processor 1001 , Input device 1003, output device 1004 and communication interface.
  • the memory 1002 may be an independent physical unit, and may be connected to the processor 1001, the input device 1003, and the output device 1004 through a bus.
  • the memory 1002, the processor 1001, the input device 1003, and the output device 1004 may also be integrated together, implemented by hardware, and so on.
  • the memory 1002 is used to store a program that implements the above method embodiment or each module of the device embodiment, and the processor 1001 calls the program to execute the operation of the above method embodiment.
  • the input device 1002 includes but is not limited to a keyboard, a mouse, a touch panel, a camera, and a microphone; the output device includes but is limited to a display screen.
  • the communication interface is used to send and receive various types of messages, and the communication interface includes, but is not limited to, a wireless interface or a wired interface.
  • the apparatus may also only include a processor.
  • the memory for storing the program is located outside the device, and the processor is connected to the memory through a circuit/wire for reading and executing the program stored in the memory.
  • the processor may be a central processing unit (CPU), a network processor (NP), or a combination of CPU and NP.
  • CPU central processing unit
  • NP network processor
  • the processor may further include a hardware chip.
  • the above-mentioned hardware chip may be an application-specific integrated circuit (ASIC), a programmable logic device (PLD) or a combination thereof.
  • the above-mentioned PLD may be a complex programmable logic device (CPLD), a field-programmable gate array (FPGA), a generic array logic (GAL), or any combination thereof.
  • the memory may include volatile memory (volatile memory), such as random-access memory (RAM); the memory may also include non-volatile memory (non-volatile memory), such as flash memory (flash memory), Hard disk drive (HDD) or solid-state drive (SSD); the storage may also include a combination of the above types of storage.
  • volatile memory volatile memory
  • non-volatile memory non-volatile memory
  • flash memory flash memory
  • HDD Hard disk drive
  • SSD solid-state drive
  • the storage may also include a combination of the above types of storage.
  • the processor 1001 calls the program code in the memory 1002 to execute the following steps:
  • the preset data includes at least one of a preset keyword and a preset text
  • the service information includes at least one of contract data, order data, and survey data
  • the processor 1001 is further configured to:
  • teaching data includes at least one of teaching audio data, teaching video data, courseware data, and teacher evaluation data;
  • the contract data is generated based on the second analysis data; wherein the contract data includes course goods to be selected.
  • the processor 1001 is further configured to:
  • the first instruction in the online classroom is monitored; wherein, the first instruction indicates the end or stop of a course in the online classroom, and the online classroom includes at least one user terminal;
  • the at least one service terminal is added to the network classroom, and a video communication connection between the at least one user terminal and the at least one service terminal is established.
  • the processor 1001 is further configured to:
  • the at least one service terminal is selected from the candidate service terminals.
  • the processor 1001 is further configured to:
  • the survey data is sent to the at least one user terminal; wherein the second instruction is sent by the at least one user terminal.
  • the processor 1001 is further configured to:
  • the survey results are analyzed to obtain third analysis data.
  • the processor 1001 is further configured to:
  • Acquiring order information generated in response to the payment of the order data includes at least one of contract formation data, order data, and survey result data;
  • the embodiment of the present application also provides a computer storage medium storing a computer program, and the computer program is used to execute the online interaction method provided in the foregoing embodiment.
  • the embodiments of the present application also provide a computer program product containing instructions, which when running on a computer, cause the computer to execute the online interaction method provided by the above-mentioned embodiments.
  • this application can be provided as methods, systems, or computer program products. Therefore, this application may adopt the form of a complete hardware embodiment, a complete software embodiment, or an embodiment combining software and hardware. Moreover, this application may adopt the form of a computer program product implemented on one or more computer-usable storage media (including but not limited to disk storage, CD-ROM, optical storage, etc.) containing computer-usable program codes.
  • computer-usable storage media including but not limited to disk storage, CD-ROM, optical storage, etc.
  • These computer program instructions can also be stored in a computer-readable memory that can guide a computer or other programmable data processing equipment to work in a specific manner, so that the instructions stored in the computer-readable memory produce an article of manufacture including the instruction device.
  • the device implements the functions specified in one process or multiple processes in the flowchart and/or one block or multiple blocks in the block diagram.
  • These computer program instructions can also be loaded on a computer or other programmable data processing equipment, so that a series of operation steps are executed on the computer or other programmable equipment to produce computer-implemented processing, so as to execute on the computer or other programmable equipment.
  • the instructions provide steps for implementing the functions specified in one process or multiple processes in the flowchart and/or one block or multiple blocks in the block diagram.

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Abstract

Procédé et appareil pour une interaction en ligne, support d'informations et dispositif électronique qui se rapportent au domaine de l'enseignement en ligne. Le procédé consiste : à obtenir des données vocales d'au moins un terminal utilisateur et d'au moins un terminal de service dans une salle de classe en ligne (S201) ; à analyser les données vocales pour obtenir des premières données d'analyse (S202) ; lorsqu'il est déterminé que les premières données d'analyse sont identiques et/ou similaires à des données prédéfinies, à envoyer des informations de service à au moins un terminal d'utilisateur (S203), les données prédéfinies comprenant des mots-clés prédéfinis et/ou un texte prédéfini, et les informations de service comprenant des données de contrat et/ou des données de commande et/ou des données d'enquête ; à obtenir des données de service générées par une réponse de traitement pour les informations de service et à envoyer les données de service à au moins un terminal utilisateur et/ou au moins un terminal de service (S204). Ainsi, des utilisateurs peuvent obtenir davantage d'informations de service concernant des cours d'une manière opportune, ce qui aide les utilisateurs à s'inscrire à des cours, aide le personnel à assurer les cours et améliore le taux de conversion d'un jour donné de paiements des frais de scolarité.
PCT/CN2020/134773 2020-03-31 2020-12-09 Procédé et appareil pour interaction en ligne, support d'informations et dispositif électronique WO2021196708A1 (fr)

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