WO2020036475A1 - Procédé et système basés sur une communication sans fil pour fournir un service de commande - Google Patents

Procédé et système basés sur une communication sans fil pour fournir un service de commande Download PDF

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Publication number
WO2020036475A1
WO2020036475A1 PCT/KR2019/010517 KR2019010517W WO2020036475A1 WO 2020036475 A1 WO2020036475 A1 WO 2020036475A1 KR 2019010517 W KR2019010517 W KR 2019010517W WO 2020036475 A1 WO2020036475 A1 WO 2020036475A1
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WO
WIPO (PCT)
Prior art keywords
information
store
customer
order
terminal
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PCT/KR2019/010517
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English (en)
Korean (ko)
Inventor
김강민
백인범
양해륜
이승오
전상열
Original Assignee
주식회사 나우버스킹
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Publication of WO2020036475A1 publication Critical patent/WO2020036475A1/fr

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G06Q30/0633—Lists, e.g. purchase orders, compilation or processing
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G06Q50/12—Hotels or restaurants
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/02—Services making use of location information

Definitions

  • the present invention relates to a method and system for providing an order-based service based on wireless communication. More specifically, before the customer visits a store, the present invention provides information about a desired store so that an order can be processed or a customer automatically visits a store. The present invention relates to a method and a system for providing a wireless communication-based ordering service for obtaining information on a corresponding store.
  • customers who visit a store to purchase a product are seated at a counter or seat to contact an employee to place an order or through an kiosk installed in the store.
  • the customers are not only able to search through the event information, discount information, benefit information, etc. in the store or through the staff, but also has a problem in that it takes time to check the information.
  • Discounted, events, benefits, etc. are a means of stimulating a customer's desire to purchase goods or services, i.e., promoting sales. This can provide a positive experience for customers to buy at the store, and also help to increase sales by promoting sales to the store.
  • the kiosk in sequence, so there may be a waiting time. Also, when the order is in progress, the menu may be checked, selected, and paid through the kiosk, and thus, the order may take some time. .
  • the present invention has been proposed to solve the above problems, before the customer visits the store to select the store through the customer terminal to obtain information about the store, based on the obtained information
  • the present invention provides a method and system for providing a wireless communication-based ordering service for providing an ordering convenience to a customer.
  • the present invention automatically recognizes the information about the customer when the customer visits the store so that the customer can obtain information about the store visited to his terminal without the customer's request, the customer for the use of the store It is to provide a method and system for providing a wireless communication-based order service to enjoy a variety of benefits.
  • the present invention to provide a method and system for providing a wireless communication-based order service to improve the sales of the store by stimulating the purchase desire by allowing customers to conveniently check the various benefits information for a particular store. have.
  • the wireless communication-based order service providing system transmits a store visit notification including customer information to a service server, and receives store information in response to the store visit notification.
  • a customer terminal which performs a product order based on the store information and transmits order information to the service server;
  • Receiving a store visit notification from the customer terminal checks the store information based on the store visit notification and transmits to the customer terminal, if receiving the order information from the customer terminal the service server for transmitting the order information to the store terminal ;
  • Receiving order information from the service server and includes the store terminal for displaying the order information, wherein the customer information passive or active at least one of biometric information, personal information, terminal information and location information for the customer By sensing.
  • the kiosk for checking the customer information entering the store through the sensing and transmits to the service server with a unique ID;
  • a service server for transmitting the store information corresponding to the unique ID to the customer terminal identified by the customer information when receiving the customer information and the unique ID from the kiosk;
  • the customer terminal displaying and providing the store information when receiving store information from the service server, wherein the customer information passively or actively senses at least one of personal information, biometric information, and terminal information about the corresponding customer.
  • the store information may include at least one of coupon information, event information, location information, menu information, structure information, facility information, and service information about the corresponding store.
  • the wireless communication-based order service providing method including the customer information; Confirming, by a confirming unit, store information and terminal information based on the store visit notification or customer entrance information; And transmitting and receiving the confirmed store information in response to the received store visit notification or customer entrance information, wherein the customer information includes biometric information, personal information, terminal information, and location information of the corresponding customer. It is confirmed by sensing at least one of passive or active, the store information is coupon information, event information, location information, menu information, structure information, facility information, service information and order status information for the store It may include at least one of.
  • the customer before the customer visits the store, the customer selects the store through the customer terminal to obtain information about the store, and proceeds an order based on the obtained information, thereby providing convenience to the customer.
  • the customer when a customer visits the store automatically recognizes the information about the customer so that the customer can obtain the information about the store visited to his terminal without the customer's request, the customer uses the store Allows you to enjoy a variety of benefits.
  • FIG. 1 is a diagram showing a network configuration of an order service providing system according to an embodiment of the present invention.
  • FIG. 2 is a flowchart illustrating an order service providing method of an order service providing system according to a first embodiment of the present invention.
  • FIG. 3 is a flowchart illustrating an order service providing method of an order service providing system according to a second exemplary embodiment of the present invention.
  • FIG. 4 is a block diagram showing the configuration of a service server according to an embodiment of the present invention.
  • FIG. 5 is a flowchart illustrating a method of providing an order service of a service server according to a first embodiment of the present invention.
  • FIG. 6 is a flowchart illustrating a method of providing an order service of a service server according to a second embodiment of the present invention.
  • a component is said to be “on” or “contacted” by another component, it should be understood that another component may be present in the middle, although it may be directly in contact with or connected to the other component. something to do.
  • a component is described as being “on” or “directly” to another component, it may be understood that there is no other component in between.
  • Other expressions describing the relationship between the components, such as “between” and “directly between”, may also be interpreted as well.
  • first and second may be used to describe various components, but the components should not be limited by the terms. The terms may be used only for the purpose of distinguishing one component from another component.
  • first component may be referred to as the second component, and similarly, the second component may also be referred to as the first component.
  • FIG. 1 is a diagram showing a network configuration of an order service providing system according to an embodiment of the present invention.
  • the order service providing system 1 of the present invention includes a service server 10, a customer terminal 20, a store terminal 30, and a kiosk 40.
  • the service server 10 allows the order service to be smoothly provided based on the customer terminal 20 and the kiosk 40.
  • the service visit notification is based on the store visit notification.
  • the customer information and store information By confirming the customer information and store information, and by sending the confirmed store information to the customer terminal 20, so that the customer can check the information about the store through their terminal.
  • the store visit notification includes at least one of customer information and store selection information selected by the customer terminal 20, and the customer information includes at least one of biometric information, personal information, terminal information, and location information about the corresponding customer. do.
  • the store information corresponding to the store selection information is transmitted to the customer terminal 20. That is, the store information is confirmed based on the store selection information included in the store visit notification.
  • the visiting store notification does not include store selection information
  • at least one or more adjacent stores are searched based on the location information included in the customer information, and the customer terminal 20 searches for information on the found at least one or more stores.
  • the service server 10 When the service server 10 receives the order information from the customer terminal 20 or the kiosk 40, the service server 10 transmits the order information to the store terminal 30, so that the store terminal 30 transmits at least one of the order information. Display it in this way so that the order can be confirmed at the store.
  • the service server 10 when the service server 10 receives the customer entrance information from the kiosk 40, the service server 10 transmits the store use information to the corresponding customer based on the customer entrance information.
  • the customer entrance information includes customer information and unique ID information for the kiosk 40.
  • the store information and the store use information may be different for each store, and may be changed or updated by the manager or the entire manager of each store.
  • the store information may include, for example, at least one of coupon information, event information, location information, and menu information about the store, and store use information may include structure information, facility information, service information, and the like about the store. It may include at least one of the order status information. However, this is only an example, and the information included by the administrator may be changed.
  • the customer terminal 20 transmits a store visit notification to the service server 10 and receives store information in response to the store visit notification.
  • the customer terminal 20 transmits a store visit notification including store selection information
  • the customer terminal 20 receives store information corresponding to the store selection information from the service server 10. If the customer terminal 20 transmits a store visit notification including no store selection information, the customer terminal 20 receives store information about at least one store adjacent to the store server from the service server 10. However, if the customer terminal 20 receives the information on the plurality of stores, the customer terminal 20 confirms the information on the plurality of stores, and selects any one of them to proceed with the order.
  • the customer terminal 20 receives the response information indicating that the order has been received from the service server 10 when the order is completed, and receives the store usage information from the service server 10 when entering the actual store.
  • the store terminal 30 When the store terminal 30 receives the order information from the service server 10, the store terminal 30 displays the received order information and transmits the input response information to the service server 10.
  • the kiosk 40 detects that the customer has entered the store through sensing and informs the service server 10 that the customer has entered the store.
  • the present invention may have a first embodiment for the customer to receive the store information before the store visit and a second embodiment for the customer to automatically receive the store information after the store visit.
  • the order may be completed before the store visit using the received store information to complete the order.
  • FIG. 2 is a flowchart illustrating an order service providing method of an order service providing system according to a first embodiment of the present invention.
  • the customer terminal 20 transmits a store visit notification to the service server 10 (S201), and the service server 10 transmits a store visit notification to the customer terminal 20 among at least one store information previously stored based on the store visit notification information.
  • One store information selected by the user is confirmed (S203).
  • the store information includes at least one of coupon information, event information, location information, and menu information for the corresponding store.
  • the service server 10 transmits the confirmed store information to the customer terminal 20 (S205), and the customer terminal 20 performs a product order based on the store information (S207).
  • the customer terminal 20 transmits the order information to the service server 10 (S209), after the service server 10 stores the order information (S211), to the customer terminal 20
  • the order information is transmitted to the store terminal 30 installed in the selected store (S213).
  • the store terminal 30 When receiving the order information, the store terminal 30 checks the received order information, receives the response information indicating that the order information has been received (S215), and transmits the response information to the service server 10. (S217).
  • the service server 10 When the service server 10 receives the response information, the service server 10 transmits the received response information to the customer terminal 20 to notify that the order is completed (S219).
  • the customer entry information is transmitted to the service server 10 (S303).
  • the kiosk 40 passively or actively detects that the customer has entered the store through sensing.
  • the kiosk 40 senses biometric information based on body parts such as a face, an iris, and a fingerprint to obtain customer information. Or sensing information about the customer terminal based on at least one of a Radio Frequency IDentification (RFID) tag, Near Field Communication (NFC), Bluetooth Low Energy (Bluetooth Low Energy), Wireless Fidelity, and Ultrasound To check the customer information. That is, the kiosk 40 may check the customer information through the biometric information of the customer or the information on the customer terminal.
  • RFID Radio Frequency IDentification
  • NFC Near Field Communication
  • Bluetooth Low Energy Bluetooth Low Energy
  • Wireless Fidelity Wireless Fidelity
  • Ultrasound Ultrasound
  • the kiosk 40 may be manually verified as the user approaches the kiosk 40 and senses a body part or device, or inputs a phone number, ID, or other identification value, and the kiosk 40 is low power.
  • the kiosk 40 Based on Bluetooth Low Energy (BLE), Wi-Fi (Wi-Fi), Ultrasonic (Ultrasound), etc. may be actively verified as the user's body information or the device automatically senses. That is, the customer information can be confirmed not only passively or actively, but also by contact or contactlessly.
  • BLE Bluetooth Low Energy
  • Wi-Fi Wi-Fi
  • Ultrasonic Ultrasonic
  • the kiosk 40 has a unique ID and transmits the confirmed customer information and the customer entrance information including the unique ID information to the service server 10.
  • the service server 10 When the service server 10 receives the customer entrance information, after confirming the customer information and the store use information based on the received customer entrance information (S225), the service store information is transmitted to the customer terminal 10 (S225). S227).
  • the store use information includes at least one of the structure information, facility information, service information and order status information for the store
  • the customer can pick up the product ordered in step S207 through the store use information
  • a customer can use the store without wandering even if he is new to the store and does not know the internal structure or facilities.
  • steps S207 to S219 may be performed after step S227. That is, without receiving an order immediately after receiving the store information from the service server 10, the order may be performed after entering the store.
  • FIG. 2 illustrates a case where the order is performed through the customer terminal 20
  • the order may be processed through the kiosk 40. That is, steps S207 to S219 may be performed by the kiosk 40 and the service server 10.
  • the payment may proceed through the customer terminal 20.
  • the kiosk 40 transmits the payment selection information selected by the customer to the service server 10.
  • the service server 10 transmits a payment link to the customer terminal 20 so that the payment can be made through the customer terminal 20.
  • FIG. 3 is a flowchart illustrating an order service providing method of an order service providing system according to a second exemplary embodiment of the present invention.
  • the kiosk 40 installed in the specific store detects that the customer has entered the store (S301)
  • the detected customer entrance information is transmitted to the service server 10 (S303).
  • the kiosk 40 passively or actively detects that the customer has entered the store through sensing.
  • the kiosk 40 senses biometric information based on body parts such as a face, an iris, and a fingerprint to obtain customer information. Or sensing information about the customer terminal based on at least one of a Radio Frequency IDentification (RFID) tag, Near Field Communication (NFC), Bluetooth Low Energy (Bluetooth Low Energy), Wireless Fidelity, and Ultrasound To check the customer information. That is, the kiosk 40 may check the customer information through the biometric information of the customer or the information on the customer terminal.
  • RFID Radio Frequency IDentification
  • NFC Near Field Communication
  • Bluetooth Low Energy Bluetooth Low Energy
  • Wireless Fidelity Wireless Fidelity
  • Ultrasound Ultrasound
  • the kiosk 40 has a unique ID and transmits the confirmed customer information and the customer entrance information including the unique ID information to the service server 10.
  • the service server 10 When the service server 10 receives the customer entrance information, after checking the customer information and the store use information based on the received customer entrance information (S305), the service server 10 transmits the confirmed store information to the customer terminal 10 (S307). ).
  • the store information may include at least one of coupon information, event information, location information, menu information, structure information, facility information, and service information about the corresponding store.
  • coupon information event information
  • location information location information
  • menu information structure information
  • facility information service information about the corresponding store.
  • service information service information about the corresponding store.
  • the customer terminal 20 receives the store information from the service server 10, the customer terminal 20 performs a product order based on the store information (S309).
  • the customer terminal 20 transmits the order information to the service server 10 (S311), the service server 10 stores the order information (S313), and then to the customer terminal 20 The order information is transmitted to the store terminal 30 installed in the selected store (S315).
  • the store terminal 30 When receiving the order information, the store terminal 30 checks the received order information, receives the response information indicating that the order information has been received (S317), and transmits the response information to the service server 10. (S319).
  • the service server 10 transmits the received response information to the customer terminal 20 to notify that the order is completed (S321).
  • FIG. 4 is a block diagram showing the configuration of a service server according to an embodiment of the present invention.
  • the service server 10 includes a transceiver 11, a storage 13, a checker 15, and a controller 17.
  • the transceiver 11 receives a store visit notification indicating that the customer wants to visit the store from the customer terminal 20, or receives customer entrance information indicating that the customer has visited the store from the kiosk 40. In response, the customer information and the store information are transmitted to the customer terminal 20. In addition, the transceiver 11 receives the order information from the customer terminal 20 or the kiosk 40, and transmits the order information to the store terminal 30 in response.
  • the storage unit 13 stores customer information for each customer, as well as store information and store usage information for each store, and unique ID information for devices installed in each store. In addition, the storage unit 13 stores order history information for each customer. However, this is only an embodiment, and there is no limitation on the information to be stored, and other information may be added as needed, or information stored and deleted may be deleted and updated.
  • the confirmation unit 15 checks at least one of customer information, store information, store use information, and unique ID information based on various information received, such as a store visit notification, customer entrance information, or order information. That is, the confirmation unit 13 confirms necessary information among various information stored in the storage unit 15 as described above.
  • the confirmation unit 15 checks the customer information included in the store visit notification and stores information stored in the storage unit 13 as information corresponding to the store visit notification and / or Or check the store usage information.
  • the store visit notification does not include the store selection information
  • the location information is checked through the customer information included in the store visit notification, and the store information about at least one adjacent store is checked based on the location information.
  • the store visit notification includes store selection information
  • the store is checked based on the store selection information, and the store information about the store is checked.
  • the confirmation unit 15 checks the customer information and unique ID information included in the customer entrance information, based on the confirmed customer information and unique ID information, store use information of the store Check it.
  • the confirmation unit 15 checks the customer information, the store information and the order content included in the order information, so that the storage unit 13 stores it as order history information. Through this, the customer can check and request the store, order number, order contents, etc. used by the service server as needed.
  • the controller 17 When the controller 17 receives the store visit notification, the customer entrance information, the order information, or the like, the controller 17 checks and transmits information corresponding to the received information in response thereto.
  • FIG. 5 is a flowchart illustrating a method of providing an order service of a service server according to a first embodiment of the present invention.
  • the check unit 15 checks whether the store selection information is included in the store visit notification (S503). .
  • the checking unit 15 checks the store information on the store based on the store selection information (S505), and the store selection information is included in the store visit notification. If not included, the confirmation unit 15 checks store information on at least one adjacent store based on the location information included in the store visit notification (S507).
  • the confirmed store information is transmitted to the customer terminal 20 through the transceiver unit 11 (S509).
  • the controller 17 continuously checks whether or not the order information is received from the customer terminal 20 through the transceiver 11 (S511), and if the order information is received, stores the received order information, The transmission is sent to the store terminal 30 (S513).
  • the controller 17 continuously checks whether the response information is received from the store terminal 30 through the transceiver 11 (S515). In this case, the controller 17 checks whether the response information is received within a preset time, and the time may be counted after transmitting the order information in step S513.
  • step S511 If the response information is received within the preset time, the received response information is transmitted to the customer terminal 20 that has sent the order information in step S511 (S517). If the response information is not received within the preset time, step S511. The order information is once again transmitted to the store terminal 30.
  • the controller 17 continuously checks whether customer entrance information is received from the kiosk 40 through the transceiver 11 (S519), and when the customer entrance information is received, the confirmation unit 15 receives the received information. The customer information and the store use information are checked based on the customer entrance information (S521).
  • the confirmed store use information is transmitted to the kiosk 40 in which the transceiver 11 transmits the customer entrance information in step S519 (S523).
  • the order service providing method of the service server according to the first embodiment described above corresponds to an embodiment, and steps S511 to S517 may be performed after step S523.
  • FIG. 6 is a flowchart illustrating a method of providing an order service of a service server according to a second embodiment of the present invention.
  • the confirmation unit 15 checks the customer information and store information for the store based on the customer entrance information. (S603).
  • the confirmed store information is transmitted to the customer terminal 20 through the transceiver unit 11 (S605).
  • the controller 17 continuously checks whether or not the order information is received from the kiosk 40 through the transceiver 11 (S607), and stores the received order information when the order information is received, and then stores. It transmits to the terminal 30 (S609).
  • the controller 17 continuously checks whether the response information is received from the store terminal 30 through the transceiver 11 (S611). In this case, the controller 17 checks whether the response information is received within a preset time, and the time may be counted after transmitting the order information in step S609.
  • step S607 If the response information is received within the preset time, the received response information is transmitted to the customer terminal 20 that has sent the order information in step S607 (S613). If the response information is not received within the preset time, step S609. The order information is once again transmitted to the store terminal 30.
  • customers receive various benefits by requesting and receiving information about the store before visiting the store, and receive an ordering service or receive various information by automatically receiving information about the store after visiting the store. Can be provided. Therefore, the customer can easily and quickly receive the order service, as well as provide a positive consumption experience to the customer by proceeding the order by applying various benefits, and at the same time can provide a sales improvement to the store.

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Abstract

La présente invention concerne un procédé et un système basés sur une communication sans fil pour fournir un service de commande. Plus particulièrement, la présente invention comprend : un terminal de client qui transmet, à un serveur de service, une notification de visite de magasin comprenant des informations de client, et lorsque des informations de magasin sont reçues en réponse à la notification de visite de magasin, permet de passer commande d'un produit sur la base des informations de magasin, et transmet des informations de commande au serveur de service; le serveur de service qui, lorsque la notification de visite de magasin est reçue en provenance du terminal de client, vérifie les informations de magasin sur la base de la notification de visite de magasin et les transmet au terminal de client, et lorsque les informations de commande sont reçues en provenance du terminal de client, transmet les informations de commande à un terminal de magasin; et le terminal de magasin qui, lorsque les informations de commande sont reçues en provenance du serveur de service, affiche les informations de commande, les informations de client pouvant comprendre des informations biométriques et/ou des informations personnelles et/ou des informations de terminal et/ou des informations de localisation du client.
PCT/KR2019/010517 2018-08-17 2019-08-19 Procédé et système basés sur une communication sans fil pour fournir un service de commande WO2020036475A1 (fr)

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KR10-2018-0096226 2018-08-17
KR1020180096226A KR20200020474A (ko) 2018-08-17 2018-08-17 무선 통신 기반의 주문 서비스 제공 방법 및 시스템

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KR102426477B1 (ko) * 2022-01-12 2022-07-28 주식회사 루리소프트 비대면 통합 결제 시스템

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