WO2020036475A1

WO2020036475A1 - Wireless communication-based method and system for providing ordering service

Info

Publication number: WO2020036475A1
Application number: PCT/KR2019/010517
Authority: WO
Inventors: 김강민; 백인범; 양해륜; 이승오; 전상열
Original assignee: 주식회사 나우버스킹
Priority date: 2018-08-17
Filing date: 2019-08-19
Publication date: 2020-02-20
Also published as: KR20200020474A

Abstract

The present invention relates to a wireless communication-based method and system for providing an ordering service. More specifically, the present invention comprises: a customer terminal which transmits, to a service server, a store visit notification including customer information, and when store information is received as a reply to the store visit notification, enables a product order to be placed on the basis of the store information, and transmits order information to the service server; the service server which, when the store visit notification is received from the customer terminal, checks the store information on the basis of the store visit notification and transmits same to the customer terminal, and when the order information is received from the customer terminal, transmits the order information to a store terminal; and the store terminal which, when the order information is received from the service server, displays the order information, wherein the customer information may comprise at least one of biometric information, personal information, terminal information and location information of the customer.

Description

Method and system for providing order service based on wireless communication

The present invention relates to a method and system for providing an order-based service based on wireless communication. More specifically, before the customer visits a store, the present invention provides information about a desired store so that an order can be processed or a customer automatically visits a store. The present invention relates to a method and a system for providing a wireless communication-based ordering service for obtaining information on a corresponding store.

In general, customers who visit a store to purchase a product are seated at a counter or seat to contact an employee to place an order or through an kiosk installed in the store.

In this case, the customers are not only able to search through the event information, discount information, benefit information, etc. in the store or through the staff, but also has a problem in that it takes time to check the information.

Typically, discounts, events, benefits, etc. are a means of stimulating a customer's desire to purchase goods or services, i.e., promoting sales. This can provide a positive experience for customers to buy at the store, and also help to increase sales by promoting sales to the store.

Recently, with the shift to unmanned automated systems, various restaurants are gradually changing to order or purchase products through kiosks.

However, even in this case, a large number of customers use the kiosk in sequence, so there may be a waiting time. Also, when the order is in progress, the menu may be checked, selected, and paid through the kiosk, and thus, the order may take some time. .

Therefore, there is a need to develop a technology that allows the customer to receive information about the store before or after the store visits the customer terminal through the customer terminal, and immediately proceeds with the order.

Therefore, the present invention has been proposed to solve the above problems, before the customer visits the store to select the store through the customer terminal to obtain information about the store, based on the obtained information The present invention provides a method and system for providing a wireless communication-based ordering service for providing an ordering convenience to a customer.

In addition, the present invention automatically recognizes the information about the customer when the customer visits the store so that the customer can obtain information about the store visited to his terminal without the customer's request, the customer for the use of the store It is to provide a method and system for providing a wireless communication-based order service to enjoy a variety of benefits.

In addition, the present invention to provide a method and system for providing a wireless communication-based order service to improve the sales of the store by stimulating the purchase desire by allowing customers to conveniently check the various benefits information for a particular store. have.

The object of the present invention is not limited to those mentioned above, and other objects not mentioned will be clearly understood by those skilled in the art from the following description.

In order to achieve the above object, the wireless communication-based order service providing system according to the present invention transmits a store visit notification including customer information to a service server, and receives store information in response to the store visit notification. A customer terminal which performs a product order based on the store information and transmits order information to the service server; Receiving a store visit notification from the customer terminal checks the store information based on the store visit notification and transmits to the customer terminal, if receiving the order information from the customer terminal the service server for transmitting the order information to the store terminal ; Receiving order information from the service server, and includes the store terminal for displaying the order information, wherein the customer information passive or active at least one of biometric information, personal information, terminal information and location information for the customer By sensing.

In addition, the wireless communication-based order service providing system according to the present invention, the kiosk for checking the customer information entering the store through the sensing and transmits to the service server with a unique ID; A service server for transmitting the store information corresponding to the unique ID to the customer terminal identified by the customer information when receiving the customer information and the unique ID from the kiosk; And the customer terminal displaying and providing the store information when receiving store information from the service server, wherein the customer information passively or actively senses at least one of personal information, biometric information, and terminal information about the corresponding customer. The store information may include at least one of coupon information, event information, location information, menu information, structure information, facility information, and service information about the corresponding store.

In addition, the wireless communication-based order service providing method according to the present invention, the step of receiving and receiving the store visit notification or customer entrance information including the customer information; Confirming, by a confirming unit, store information and terminal information based on the store visit notification or customer entrance information; And transmitting and receiving the confirmed store information in response to the received store visit notification or customer entrance information, wherein the customer information includes biometric information, personal information, terminal information, and location information of the corresponding customer. It is confirmed by sensing at least one of passive or active, the store information is coupon information, event information, location information, menu information, structure information, facility information, service information and order status information for the store It may include at least one of.

According to the present invention, before the customer visits the store, the customer selects the store through the customer terminal to obtain information about the store, and proceeds an order based on the obtained information, thereby providing convenience to the customer. Make sure

In addition, according to the present invention, when a customer visits the store automatically recognizes the information about the customer so that the customer can obtain the information about the store visited to his terminal without the customer's request, the customer uses the store Allows you to enjoy a variety of benefits.

In addition, according to the present invention, it is possible to improve the sales of the store by stimulating the desire to purchase by allowing the customer to conveniently check a variety of benefits information for a particular store.

The effects of the present invention are not limited to those mentioned above, and other effects not mentioned will be clearly understood by those skilled in the art from the following description.

1 is a diagram showing a network configuration of an order service providing system according to an embodiment of the present invention.

2 is a flowchart illustrating an order service providing method of an order service providing system according to a first embodiment of the present invention.

3 is a flowchart illustrating an order service providing method of an order service providing system according to a second exemplary embodiment of the present invention.

4 is a block diagram showing the configuration of a service server according to an embodiment of the present invention.

5 is a flowchart illustrating a method of providing an order service of a service server according to a first embodiment of the present invention.

6 is a flowchart illustrating a method of providing an order service of a service server according to a second embodiment of the present invention.

DETAILED DESCRIPTION In order to fully understand the constitution and effects of the present invention, preferred embodiments of the present invention will be described with reference to the accompanying drawings. However, the present invention is not limited to the embodiments disclosed below, but may be embodied in various forms and various changes may be made. However, the description of the embodiments is provided only to make the disclosure of the present invention complete, and to fully inform the scope of the invention to those skilled in the art. In the accompanying drawings, for convenience of description, the size of the components is shown to be larger than the actual size, and the ratio of each component may be exaggerated or reduced.

If a component is said to be "on" or "contacted" by another component, it should be understood that another component may be present in the middle, although it may be directly in contact with or connected to the other component. something to do. On the other hand, if a component is described as being "on" or "directly" to another component, it may be understood that there is no other component in between. Other expressions describing the relationship between the components, such as "between" and "directly between", may also be interpreted as well.

Terms such as first and second may be used to describe various components, but the components should not be limited by the terms. The terms may be used only for the purpose of distinguishing one component from another component. For example, without departing from the scope of the present invention, the first component may be referred to as the second component, and similarly, the second component may also be referred to as the first component.

Singular expressions include plural expressions unless the context clearly indicates otherwise. The terms "comprises" or "having" are intended to indicate that there is a feature, number, step, operation, component, part, or combination thereof described on the specification, one or more other features or numbers, It may be interpreted that steps, actions, components, parts or combinations thereof may be added.

Unless otherwise defined, terms used in the embodiments of the present invention may be interpreted as meanings commonly known to those skilled in the art.

Referring to FIG. 1, the order service providing system 1 of the present invention includes a service server 10, a customer terminal 20, a store terminal 30, and a kiosk 40.

The service server 10 allows the order service to be smoothly provided based on the customer terminal 20 and the kiosk 40. Upon receiving the store visit notification from the customer terminal 20, the service visit notification is based on the store visit notification. By confirming the customer information and store information, and by sending the confirmed store information to the customer terminal 20, so that the customer can check the information about the store through their terminal.

In this case, the store visit notification includes at least one of customer information and store selection information selected by the customer terminal 20, and the customer information includes at least one of biometric information, personal information, terminal information, and location information about the corresponding customer. do.

If the store visit notification includes store selection information, the store information corresponding to the store selection information is transmitted to the customer terminal 20. That is, the store information is confirmed based on the store selection information included in the store visit notification.

If the visiting store notification does not include store selection information, at least one or more adjacent stores are searched based on the location information included in the customer information, and the customer terminal 20 searches for information on the found at least one or more stores. Send to

When the service server 10 receives the order information from the customer terminal 20 or the kiosk 40, the service server 10 transmits the order information to the store terminal 30, so that the store terminal 30 transmits at least one of the order information. Display it in this way so that the order can be confirmed at the store.

In addition, when the service server 10 receives the customer entrance information from the kiosk 40, the service server 10 transmits the store use information to the corresponding customer based on the customer entrance information. At this time, the customer entrance information includes customer information and unique ID information for the kiosk 40.

Meanwhile, the store information and the store use information may be different for each store, and may be changed or updated by the manager or the entire manager of each store. The store information may include, for example, at least one of coupon information, event information, location information, and menu information about the store, and store use information may include structure information, facility information, service information, and the like about the store. It may include at least one of the order status information. However, this is only an example, and the information included by the administrator may be changed.

The customer terminal 20 transmits a store visit notification to the service server 10 and receives store information in response to the store visit notification.

If the customer terminal 20 transmits a store visit notification including store selection information, the customer terminal 20 receives store information corresponding to the store selection information from the service server 10. If the customer terminal 20 transmits a store visit notification including no store selection information, the customer terminal 20 receives store information about at least one store adjacent to the store server from the service server 10. However, if the customer terminal 20 receives the information on the plurality of stores, the customer terminal 20 confirms the information on the plurality of stores, and selects any one of them to proceed with the order.

In addition, the customer terminal 20 receives the response information indicating that the order has been received from the service server 10 when the order is completed, and receives the store usage information from the service server 10 when entering the actual store.

When the store terminal 30 receives the order information from the service server 10, the store terminal 30 displays the received order information and transmits the input response information to the service server 10.

The kiosk 40 detects that the customer has entered the store through sensing and informs the service server 10 that the customer has entered the store.

As described above, the present invention may have a first embodiment for the customer to receive the store information before the store visit and a second embodiment for the customer to automatically receive the store information after the store visit. In the first embodiment, the order may be completed before the store visit using the received store information to complete the order. Hereinafter, the first and second embodiments will be described in detail with reference to FIGS. 2 and 3.

The customer terminal 20 transmits a store visit notification to the service server 10 (S201), and the service server 10 transmits a store visit notification to the customer terminal 20 among at least one store information previously stored based on the store visit notification information. One store information selected by the user is confirmed (S203). In this case, the store information includes at least one of coupon information, event information, location information, and menu information for the corresponding store.

Thereafter, the service server 10 transmits the confirmed store information to the customer terminal 20 (S205), and the customer terminal 20 performs a product order based on the store information (S207).

When the product order is completed, the customer terminal 20 transmits the order information to the service server 10 (S209), after the service server 10 stores the order information (S211), to the customer terminal 20 The order information is transmitted to the store terminal 30 installed in the selected store (S213).

When receiving the order information, the store terminal 30 checks the received order information, receives the response information indicating that the order information has been received (S215), and transmits the response information to the service server 10. (S217).

When the service server 10 receives the response information, the service server 10 transmits the received response information to the customer terminal 20 to notify that the order is completed (S219).

Thereafter, when the kiosk 40 installed in the same store as the store terminal 30 detects that the customer has entered the store (S221), the customer entry information is transmitted to the service server 10 (S303).

Here, the kiosk 40 passively or actively detects that the customer has entered the store through sensing. In this case, the kiosk 40 senses biometric information based on body parts such as a face, an iris, and a fingerprint to obtain customer information. Or sensing information about the customer terminal based on at least one of a Radio Frequency IDentification (RFID) tag, Near Field Communication (NFC), Bluetooth Low Energy (Bluetooth Low Energy), Wireless Fidelity, and Ultrasound To check the customer information. That is, the kiosk 40 may check the customer information through the biometric information of the customer or the information on the customer terminal.

Meanwhile, the kiosk 40 may be manually verified as the user approaches the kiosk 40 and senses a body part or device, or inputs a phone number, ID, or other identification value, and the kiosk 40 is low power. Based on Bluetooth Low Energy (BLE), Wi-Fi (Wi-Fi), Ultrasonic (Ultrasound), etc. may be actively verified as the user's body information or the device automatically senses. That is, the customer information can be confirmed not only passively or actively, but also by contact or contactlessly.

On the other hand, the kiosk 40 has a unique ID and transmits the confirmed customer information and the customer entrance information including the unique ID information to the service server 10.

When the service server 10 receives the customer entrance information, after confirming the customer information and the store use information based on the received customer entrance information (S225), the service store information is transmitted to the customer terminal 10 (S225). S227).

At this time, the store use information includes at least one of the structure information, facility information, service information and order status information for the store, the customer can pick up the product ordered in step S207 through the store use information, You can easily check the toilet information. Thus, a customer can use the store without wandering even if he is new to the store and does not know the internal structure or facilities.

However, this is only an example, and steps S207 to S219 may be performed after step S227. That is, without receiving an order immediately after receiving the store information from the service server 10, the order may be performed after entering the store.

In addition, although FIG. 2 illustrates a case where the order is performed through the customer terminal 20, the order may be processed through the kiosk 40. That is, steps S207 to S219 may be performed by the kiosk 40 and the service server 10.

In addition, even if the order proceeds through the kiosk 40, the payment may proceed through the customer terminal 20. For example, if the customer selects that the payment is made through his terminal when the customer proceeds with the kiosk 40, the kiosk 40 transmits the payment selection information selected by the customer to the service server 10. In addition, the service server 10 transmits a payment link to the customer terminal 20 so that the payment can be made through the customer terminal 20.

If the kiosk 40 installed in the specific store detects that the customer has entered the store (S301), the detected customer entrance information is transmitted to the service server 10 (S303).

When the service server 10 receives the customer entrance information, after checking the customer information and the store use information based on the received customer entrance information (S305), the service server 10 transmits the confirmed store information to the customer terminal 10 (S307). ).

In this case, the store information may include at least one of coupon information, event information, location information, menu information, structure information, facility information, and service information about the corresponding store. However, this is only an example, and the information included by the administrator may be changed.

After that, when the customer terminal 20 receives the store information from the service server 10, the customer terminal 20 performs a product order based on the store information (S309).

When the product order is completed, the customer terminal 20 transmits the order information to the service server 10 (S311), the service server 10 stores the order information (S313), and then to the customer terminal 20 The order information is transmitted to the store terminal 30 installed in the selected store (S315).

When receiving the order information, the store terminal 30 checks the received order information, receives the response information indicating that the order information has been received (S317), and transmits the response information to the service server 10. (S319).

Thereafter, when the service server 10 receives the response information from the store terminal 30, the service server 10 transmits the received response information to the customer terminal 20 to notify that the order is completed (S321).

Referring to FIG. 4, the service server 10 includes a transceiver 11, a storage 13, a checker 15, and a controller 17.

The transceiver 11 receives a store visit notification indicating that the customer wants to visit the store from the customer terminal 20, or receives customer entrance information indicating that the customer has visited the store from the kiosk 40. In response, the customer information and the store information are transmitted to the customer terminal 20. In addition, the transceiver 11 receives the order information from the customer terminal 20 or the kiosk 40, and transmits the order information to the store terminal 30 in response.

The storage unit 13 stores customer information for each customer, as well as store information and store usage information for each store, and unique ID information for devices installed in each store. In addition, the storage unit 13 stores order history information for each customer. However, this is only an embodiment, and there is no limitation on the information to be stored, and other information may be added as needed, or information stored and deleted may be deleted and updated.

The confirmation unit 15 checks at least one of customer information, store information, store use information, and unique ID information based on various information received, such as a store visit notification, customer entrance information, or order information. That is, the confirmation unit 13 confirms necessary information among various information stored in the storage unit 15 as described above.

For example, when the store visit notification is received, the confirmation unit 15 checks the customer information included in the store visit notification and stores information stored in the storage unit 13 as information corresponding to the store visit notification and / or Or check the store usage information. In this case, when the store visit notification does not include the store selection information, the location information is checked through the customer information included in the store visit notification, and the store information about at least one adjacent store is checked based on the location information. . Meanwhile, when the store visit notification includes store selection information, the store is checked based on the store selection information, and the store information about the store is checked.

On the other hand, when the customer entrance information is received, the confirmation unit 15 checks the customer information and unique ID information included in the customer entrance information, based on the confirmed customer information and unique ID information, store use information of the store Check it.

In addition, when the order information is received, the confirmation unit 15 checks the customer information, the store information and the order content included in the order information, so that the storage unit 13 stores it as order history information. Through this, the customer can check and request the store, order number, order contents, etc. used by the service server as needed.

When the controller 17 receives the store visit notification, the customer entrance information, the order information, or the like, the controller 17 checks and transmits information corresponding to the received information in response thereto.

First, when receiving a store visit notification from the customer terminal 20 through the transmission and reception unit 11 (S501), the check unit 15 checks whether the store selection information is included in the store visit notification (S503). .

As a result of the check, when the store visit notification includes the store selection information, the checking unit 15 checks the store information on the store based on the store selection information (S505), and the store selection information is included in the store visit notification. If not included, the confirmation unit 15 checks store information on at least one adjacent store based on the location information included in the store visit notification (S507).

When the store information is confirmed by the confirmation unit 15 as described above, the confirmed store information is transmitted to the customer terminal 20 through the transceiver unit 11 (S509).

Thereafter, the controller 17 continuously checks whether or not the order information is received from the customer terminal 20 through the transceiver 11 (S511), and if the order information is received, stores the received order information, The transmission is sent to the store terminal 30 (S513).

Thereafter, the controller 17 continuously checks whether the response information is received from the store terminal 30 through the transceiver 11 (S515). In this case, the controller 17 checks whether the response information is received within a preset time, and the time may be counted after transmitting the order information in step S513.

If the response information is received within the preset time, the received response information is transmitted to the customer terminal 20 that has sent the order information in step S511 (S517). If the response information is not received within the preset time, step S511. The order information is once again transmitted to the store terminal 30.

Thereafter, the controller 17 continuously checks whether customer entrance information is received from the kiosk 40 through the transceiver 11 (S519), and when the customer entrance information is received, the confirmation unit 15 receives the received information. The customer information and the store use information are checked based on the customer entrance information (S521).

The confirmed store use information is transmitted to the kiosk 40 in which the transceiver 11 transmits the customer entrance information in step S519 (S523).

The order service providing method of the service server according to the first embodiment described above corresponds to an embodiment, and steps S511 to S517 may be performed after step S523.

First, when receiving customer entrance information from the customer terminal 20 through the transmission and reception unit 11 (S601), the confirmation unit 15 checks the customer information and store information for the store based on the customer entrance information. (S603).

When the store information is confirmed by the confirmation unit 15 in this way, the confirmed store information is transmitted to the customer terminal 20 through the transceiver unit 11 (S605).

Subsequently, the controller 17 continuously checks whether or not the order information is received from the kiosk 40 through the transceiver 11 (S607), and stores the received order information when the order information is received, and then stores. It transmits to the terminal 30 (S609).

Thereafter, the controller 17 continuously checks whether the response information is received from the store terminal 30 through the transceiver 11 (S611). In this case, the controller 17 checks whether the response information is received within a preset time, and the time may be counted after transmitting the order information in step S609.

If the response information is received within the preset time, the received response information is transmitted to the customer terminal 20 that has sent the order information in step S607 (S613). If the response information is not received within the preset time, step S609. The order information is once again transmitted to the store terminal 30.

Through this, customers receive various benefits by requesting and receiving information about the store before visiting the store, and receive an ordering service or receive various information by automatically receiving information about the store after visiting the store. Can be provided. Therefore, the customer can easily and quickly receive the order service, as well as provide a positive consumption experience to the customer by proceeding the order by applying various benefits, and at the same time can provide a sales improvement to the store.

In the present specification and drawings, preferred embodiments of the present invention have been disclosed, and although specific terms are used, these are merely used in a general sense to easily explain the technical contents of the present invention and to help the understanding of the present invention. It is not intended to limit the scope. It will be apparent to those skilled in the art that other modifications based on the technical idea of the present invention can be carried out in addition to the embodiments disclosed herein.

Claims

In the wireless communication-based order service providing system,

Sending a store visit notification including customer information to the service server, and when receiving the store information in response to the store visit notification, the customer terminal proceeds with the product order based on the store information to send the order information to the service server ;

Receiving the store visit notification from the customer terminal checks the store information based on the store visit notification and transmits to the customer terminal, if receiving the order information from the customer terminal the service server for transmitting the order information to the store terminal ;

Receiving the order information from the service server, includes the store terminal for displaying the order information,

And the customer information is confirmed by passively or actively sensing at least one of biometric information, personal information, terminal information, and location information about the corresponding customer.
The method of claim 1,

The store visit notification includes store selection information selected by the customer terminal,

The store information is ordered service providing system, characterized in that confirmed based on the store selection information.
The method of claim 1,

The store information,

Order service providing system comprising at least one of coupon information, event information, location information and menu information for the store.
The method of claim 1,

The order service providing system,

It includes a kiosk that checks the customer information entered into the store through sensing and sends it to the service server with a unique ID,

The kiosk senses the customer information by sensing at least one biometric information among a face, an iris, and a fingerprint, or a radio frequency identification (RFID) tag, a near field communication (NFC), a low power Bluetooth (Bluetooth Low Energy), and a WiFi (Wireless). System for checking the customer information by sensing information on the customer terminal based on at least one of Fidelity and Ultrasound.
The method of claim 4, wherein

When the service server receives the customer information from the kiosk, the service server transmits the store use information for the store corresponding to the unique ID of the kiosk to the customer terminal,

The store use information includes at least one of structure information, facility information, service information, and order status information about the corresponding store.
The method of claim 1,

The service server identifies the adjacent stores based on the location information, and transmits the at least one confirmed store information to the customer terminal,

When the plurality of store information is received, the customer terminal selects any one of the plurality of store information and performs a product order.
In the wireless communication-based order service providing system,

A kiosk that checks the customer information entered into the store through sensing and transmits the information to the service server along with the unique ID;

A service server for transmitting the store information corresponding to the unique ID to the customer terminal identified by the customer information when receiving the customer information and the unique ID from the kiosk; And

Receiving store information from the service server includes the customer terminal to display and provide the store information,

The customer information is confirmed by passively or actively sensing at least one of personal information, biometric information and terminal information about the customer,

The store information includes at least one of coupon information, event information, location information, menu information, structure information, facility information and service information for the store.
The method of claim 7, wherein

The kiosk transmits the order information to the service server when order information is input from a corresponding customer, and the service server transmits the order information to a store terminal when receiving the order information from the kiosk, and the store terminal transmits the order. And upon receiving the information, displays the order information.
The method of claim 8,

The service server,

If the order information received from the kiosk includes payment request information, the payment link is requested to the customer terminal by sending a payment request, and when the payment is completed, the order information providing, characterized in that for transmitting to the store terminal system.
The method of claim 7, wherein

The customer terminal,

When the store information is received, the order service providing system, characterized in that to proceed with the order based on the store information and to send the order information to the service server.
The method of claim 7, wherein

The kiosk,

Sensing the biometric information of at least one of a face, an iris, and a fingerprint to confirm the customer information, or a radio frequency identification (RFID) tag, a near field communication (NFC), a low power Bluetooth (Bluetooth Low Energy), a WiFi (Wireless Fidelity) and Ordering service providing system, characterized in that for checking the customer information by sensing the information on the customer terminal based on at least one of the ultrasonic (Ultrasound).
In the order service providing method in the service server of the order service providing system,

Receiving, by the transceiver, store visit notification or customer entrance information including customer information;

Confirming, by a confirming unit, store information and terminal information based on the store visit notification or customer entrance information; And

And transmitting and receiving the confirmed store information in response to the received store visit notification or customer entrance information.

The customer information is confirmed by passively or actively sensing at least one of biometric information, personal information, terminal information and location information about the customer,

The store information may include at least one of coupon information, event information, location information, menu information, structure information, facility information, service information, and order status information about the corresponding store. .
The method of claim 12,

After transmitting the confirmed store information, if the order information is received,

And the transmitting and receiving unit transmitting the received order information to a store terminal.
The method of claim 12,

The store visit notification includes store selection information selected by the customer terminal,

And the store information is confirmed based on the store selection information.