WO2020209454A1

WO2020209454A1 - Computing device and in-store ordering system comprising same

Info

Publication number: WO2020209454A1
Application number: PCT/KR2019/012191
Authority: WO
Inventors: 박재영; 이종석
Original assignee: 주식회사 블루포트
Priority date: 2019-04-10
Filing date: 2019-09-20
Publication date: 2020-10-15
Also published as: KR20200119571A; KR102237896B1

Abstract

Disclosed are a computing device and an in-store ordering system comprising same. An in-store ordering system according to a disclosed embodiment comprises: a user terminal which acquires, in association with a user's visit to a store, a list of options in a menu of the store, provides, to an employee of the store, a screen for confirming a received order when the user completes selecting an option in the menu, and registers the received order; and a store management terminal for transmitting a store service completion signal to the user terminal when a service corresponding to the option in the menu, selected by the user is provided to the user, wherein when receiving the store service completion signal, the user terminal allows the user to select either payment processing or order cancellation.

Description

Computing device and store ordering system including the same

Embodiments of the present invention relate to store ordering technology.

In general, in stores, payment is made for the product or service before the user receives the product or service. That is, only after payment is made for the product or service selected by the user, the user can receive the product or service. In this case, it becomes difficult to cancel the order when the product or service is not liked by the user. In addition, since payment has already been made in the store, there is a problem that the service must be provided unconditionally.

The disclosed embodiment is to provide a new technique related to store ordering technology.

The store ordering system according to the disclosed embodiment obtains a menu list of a corresponding store in connection with a user's store visit, and when the user's menu selection is completed, an order acceptance confirmation screen is provided to the store employee to place an order. A user terminal for applying for reception; And a store management terminal that transmits a store service completion signal to the user terminal when a service corresponding to the menu selected by the user is provided to the user, wherein the user terminal receives the store service completion signal, Let the user choose to process payment or cancel an order.

The user terminal obtains a unique number of the user terminal, checks whether the user is a member of the store based on the unique number of the user terminal, and if the user is not a member of the store, the user Membership registration can be performed with the unique number of the terminal.

The store ordering system is possessed by the store's staff or installed in the store, accesses the user terminal to receive the contents of the order acceptance confirmation screen from the user terminal, and the contents of the order acceptance confirmation screen It may further include an order receiving terminal for transmitting to the store management terminal.

In the user terminal, an application for store order service is installed, and the application displays an order acceptance confirmation button selected by the store employee for order acceptance on the order acceptance confirmation screen, and the store employee makes an order When selecting the confirmation button, the employee number of the employee is input, it is checked whether the input employee number and the previously stored employee number match, and if the input employee number and the previously stored employee number match, the above Provides a screen for inputting a store password set in the store to the employee, and when the store password input by the employee matches a preset store password, the information on the order acceptance confirmation screen is transmitted to the store management terminal. Can be provided.

When receiving an order cancellation signal from the user terminal, the store management terminal may transmit an order cancellation approval or order cancellation impossibility to the user terminal according to whether the user's order cancellation satisfies a preset order cancellation criterion. have.

The store management terminal checks the elapsed time from the user's order reception completion point to the store service completion signal transmission point, and when the elapsed time exceeds a reference time set in the menu selected by the user, the user's It can be determined that the order cancellation meets the preset order cancellation criteria.

The store management terminal compares the image of the object of the service provided to the user with the reference image of the service to check whether the service provided to the user is defective or defective, and the service provided to the user is defective or defective. In this case, it may be determined that the user's order cancellation meets a preset order cancellation criterion.

The store management terminal transmits the order cancellation impossibility to the user terminal, and when receiving an order cancellation enforcement signal from the user terminal, transmits an order cancellation approval to the user terminal, and cancels the user attributable to the user. You can count the number of times.

The store management terminal may limit the use of additional services provided by the store when the number of cancellations attributable to the user by the user exceeds a preset threshold number during a preset period.

The store management terminal allows only partial use of the supplementary service provided by the store to all users who have a user attributable cancellation, and the supplementary service is provided to users whose user attributable cancellation count exceeds a preset threshold number. Use can be blocked.

In the user terminal, an application for a store order service is installed, and the store order system is installed in the store, and when the user terminal enters the store, a beacon device for transmitting entrance store information to the user terminal is provided. Further comprising, the application is provided to be executed when the user checks the entrance store information, obtains a unique number of the user terminal, and based on the unique number of the user terminal, the user Checks whether the user is a member, and if the user is not a member of the store, membership registration is performed with the unique number of the user terminal, and if the user is a member of the store, whether the user has a cancellation of the order attributable to the user. It may be arranged to check whether there is a cancellation of the order attributable to the user, and to output a service use proposal guidance message on the screen of the user terminal.

A store ordering system according to another disclosed embodiment, as a store ordering system, includes a user terminal on which an application for store ordering service is installed, and the application obtains a menu list of a corresponding store by interlocking with the user's store visit And, when the user's menu selection is complete, an order acceptance request is made to the staff of the store, and when a service corresponding to the menu selected by the user is provided to the user, a store service completion signal is received from the store management terminal. And, upon receiving the store service completion signal, the user selects payment processing or order cancellation.

A store ordering system according to another embodiment disclosed is a store ordering system, comprising a store management terminal that manages an order status of a store, and the store management terminal is a service corresponding to a menu selected by a user visiting the store When is provided to the user, when the store service completion signal is transmitted to the user terminal of the user, and when an order cancellation signal is received from the user terminal, it is determined whether the order cancellation of the user meets the preset order cancellation criteria. Accordingly, an order cancellation approval or an order cancellation impossibility is transmitted to the user terminal.

A computing device according to the disclosed embodiment includes: a storage unit for storing a computer program; And a transmission unit for transmitting the computer program to a distribution server, wherein the computer program comprises: causing a user terminal to obtain a menu list of a corresponding store in association with a user's store visit; When the user's menu selection is completed, submitting an order acceptance request to an employee of the store; Receiving a store service completion signal from a store management terminal when a service corresponding to the menu selected by the user is provided to the user; And when receiving the store service completion signal, allowing the user to select payment processing or order cancellation.

A computing device according to another disclosed embodiment includes: a storage unit for storing a computer program; And a transmission unit for transmitting the computer program to a distribution server, wherein the computer program causes the store management terminal to provide a service corresponding to a menu selected by a user visiting the store to the user, the Transmitting a store service completion signal to the user terminal of the user; And when receiving an order cancellation signal from the user terminal, transmitting an order cancellation approval or order cancellation impossibility to the user terminal according to whether the user's order cancellation satisfies a preset order cancellation criterion.

According to the disclosed embodiment, payment processing is performed after the user first receives the service, so that the user can view the service and cancel the order. However, when a user cancels an order without a reason attributable to the store side, by counting the number of cancellations attributable to the user and limiting service use accordingly, it is possible to prevent the order cancellation due to the user's simple change of mind.

In addition, when it is difficult to provide a service for reasons such as unwanted customers or internal circumstances from the standpoint of a store, disputes can be prevented in advance by inducing the user to cancel the order before payment.

1 is a view showing a store ordering system according to an embodiment of the present invention

2 to 4 are diagrams showing a method of performing a store order through an application installed in a user terminal according to an embodiment of the present invention

5 is a block diagram illustrating and describing a computing environment including a computing device suitable for use in example embodiments.

6 is a block diagram showing the configuration of a computer program transmission apparatus according to an embodiment of the present invention

Hereinafter, a specific embodiment of the present invention will be described with reference to the drawings. The following detailed description is provided to aid in a comprehensive understanding of the methods, devices, and/or systems described herein. However, this is only an example and the present invention is not limited thereto.

In describing the embodiments of the present invention, when it is determined that a detailed description of a known technology related to the present invention may unnecessarily obscure the subject matter of the present invention, a detailed description thereof will be omitted. In addition, terms to be described later are terms defined in consideration of functions in the present invention and may vary according to the intention or custom of users or operators. Therefore, the definition should be made based on the contents throughout this specification. The terms used in the detailed description are only for describing embodiments of the present invention, and should not be limiting. Unless explicitly used otherwise, expressions in the singular form include the meaning of the plural form. In this description, expressions such as "comprising" or "feature" are intended to refer to certain features, numbers, steps, actions, elements, some or combination thereof, and one or more other than those described. It should not be construed to exclude the presence or possibility of other features, numbers, steps, actions, elements, any part or combination thereof.

In the following description, "transmission", "communication", "transmission", "reception" of signals or information, and other terms having a similar meaning are not only directly transmitted signals or information from one component to another component. It includes what is passed through other components. In particular, "transmitting" or "transmitting" a signal or information to a component indicates the final destination of the signal or information and does not imply a direct destination. The same is true for "reception" of signals or information. In addition, in the present specification, when two or more pieces of data or information are "related", it means that when one data (or information) is obtained, at least a part of other data (or information) can be obtained based thereon.

In addition, terms such as first and second may be used to describe various components, but the components should not be limited by the terms. These terms may be used for the purpose of distinguishing one component from another component. For example, without departing from the scope of the present invention, a first component may be referred to as a second component, and similarly, a second component may be referred to as a first component.

1 is a diagram showing a store ordering system according to an embodiment of the present invention.

Referring to FIG. 1, the store ordering system 100 may include a beacon device 102, a user terminal 104, an order receiving terminal 106, and a store management terminal 108. The beacon device 102, the order receiving terminal 106, and the store management terminal 108 are communicatively connected with the user terminal 104 through the communication network 150.

In some embodiments, communication network 150 is the Internet, one or more local area networks, wide area networks, cellular networks, mobile networks, other types of networks, or such networks. It may contain a combination of.

The beacon device 102 may be installed in a store. The beacon device 102 may transmit the entrance store information to the user terminal 104 entering the store. Here, the entrance store information may include identification information (eg, store ID, etc.) of a store to which the user enters. The beacon device 102 may transmit the entrance store information to the user terminal 104 as a push message.

The user terminal 104 is a terminal possessed by a user using a store. The user terminal 104 may include, for example, a smart phone, a tablet PC, or a wearable device. An application for providing a store order service according to an embodiment of the present invention may be installed in the user terminal 104.

The application may be stored in a computer-readable storage medium of the user terminal 104. The application includes a predetermined set of instructions executable by the processor of the user terminal 104. The command may cause the processor of the user terminal 104 to perform an operation according to an exemplary embodiment. The computer-readable storage medium of the user terminal 104 includes components of an operating system for executing a set of instructions such as the application on the user terminal 104. For example, such an operating system may be iOS of Apple (Apple) or Android of Google (Google).

In an exemplary embodiment, when the beacon device 102 transmits entry store information to the user terminal 104 as a push message, the application may be executed when the user confirms the push message in the user terminal 104. The application may obtain a unique number of the user terminal 104 (eg, a phone number of the user terminal or a MAC number of the user terminal). The application may check whether the corresponding user is a member of the corresponding store based on the entrance store information and the unique number of the user terminal. If the user is not a member of the corresponding store, the application outputs a membership sign-up button on the screen of the user terminal 104, and when the user enters the membership sign-up, the user can register as a member with the unique number of the user terminal 104. have. The application may output a member sign-up message on the screen of the user terminal 104.

If the user is a member of the corresponding store, the application may check whether there is a cancellation of an order attributable to the user. Here, when the number of cancellations attributable to the user is greater than or equal to a preset threshold, the application may output a service usage restriction guide message on the screen of the user terminal 104.

When the corresponding user is a member of the corresponding store, the application may output a menu list of the corresponding store on the screen of the user terminal 104. The application may arrange a menu display order in a menu list based on one or more of a user's previous order history at the corresponding store and a recommended menu of the corresponding store.

The application displays a screen for selecting a payment method (e.g., cash payment, credit card payment, online payment, simple payment, etc.) when the user's menu selection from the menu list of the corresponding store is completed. Can be marked on.

When the user's selection of a payment method is completed, the application may configure an order acceptance confirmation screen displaying a menu selected by the user and a payment method selected by the user. The application may display an order acceptance confirmation button on the screen of the user terminal 104. At this time, when the store employee touches the order acceptance confirmation button displayed on the screen of the user terminal 104, the application may display the order acceptance confirmation screen on the screen of the user terminal 104. However, the present invention is not limited thereto, and the application may configure an order acceptance confirmation screen upon completion of the user's selection of a payment method and display it on the screen of the user terminal 104.

In addition, the application may receive a store service completion signal from the store management terminal 108. When the store manager is provided with a service such as a product or food selected by the user (here, the service includes an intangible service by human labor), the store manager sends the user a store service completion signal through the store management terminal 108 It can be transmitted to the terminal 104. In this case, the application may display a payment processing menu on the screen of the user terminal 104. When a payment processing command is input from a user, the application may perform payment processing with a payment method selected by the user for a menu selected by the user. That is, the user can complete the payment process after receiving the product or service. When the payment process is completed, the application may transmit a payment completion notification to the store management terminal 108.

In addition, when the user inputs an order cancellation command, the application may transmit an order cancellation signal to the store management terminal 108. For example, when the user inputs an order cancellation command other than a payment processing command in the payment processing menu, the application may transmit an order cancellation signal to the store management terminal 108. The order cancellation signal may include the user's reason for canceling the order.

In addition, the application may allow a user to input a user review of a corresponding store. The application may transmit a user review of the corresponding store to the store management terminal 108.

The order receiving terminal 106 may be a terminal possessed by an employee of the store or a terminal installed in the store. The order receiving terminal 106 may be a terminal having an NFC tag function. For example, when the user completes the selection of the menu and payment method and is displayed on the order acceptance confirmation screen on the screen of the user terminal 104, the store employee transfers the order receiving terminal 106 he or she possesses to the user terminal 104. Approaching (or when the user approaches the user terminal 104 to the order receiving terminal 106 installed in the store), the contents of the order acceptance confirmation screen are transmitted to the order receiving terminal 106, and the order is accepted. The order reception terminal 106 may transmit order reception confirmation information (information including the contents of the order reception confirmation screen) to the store management terminal 108.

On the other hand, if a separate order receiving terminal 106 is not provided in the store, the store employee may complete the order acceptance by inputting the employee number to the user terminal 104. In this case, the application of the user terminal 104 may check whether the input employee number matches a pre-stored employee number, and if they do match, it may transmit order receipt confirmation information to the store management terminal 108.

The store management terminal 108 may manage the order status of the store. The store management terminal 108 may be installed in a corresponding store, but is not limited thereto. In an exemplary embodiment, when the store management terminal 108 is installed in a store, the order receiving terminal 106 may be physically integrated with the store management terminal 108 to be implemented. In addition, the store management terminal 108 may be provided to manage the order status of a plurality of stores.

When receiving order receipt confirmation information, the store management terminal 108 may store order details for a corresponding user. The store management terminal 108 may transmit a store service completion signal to the user terminal 104 according to an input of the store manager.

When receiving the order cancellation signal from the user terminal 104, the store management terminal 108 may generate an order cancellation alarm through sound or the like. When receiving the order cancellation signal, the store management terminal 108 may check whether the corresponding order cancellation is attributable to the store side. In an exemplary embodiment, the store management terminal 108 may check whether the corresponding order cancellation is attributable to the store side through whether the user's order cancellation meets a preset order cancellation criterion.

For example, the store management terminal 108 checks the time from the user's order reception completion point to the store service completion signal transmission point (ie, the service provision completion time), and the service provision completion time is the reference time set in the corresponding menu. If exceeded, it may be determined that the user's order cancellation meets the preset order cancellation criteria.

In addition, the store management terminal 108 checks for defects or defects in services such as goods or food provided to the user, and if there is a defect or defect in the service, the user's order cancellation meets the preset order cancellation criteria. It can be judged by doing. In an exemplary embodiment, whether there is a defect or a defect in a corresponding service may be determined by comparing and analyzing an image photographed of an object of the corresponding service with a reference image of the corresponding service.

In this way, when the user's order cancellation meets the preset order cancellation criteria, the store management terminal 108 may transmit an order cancellation approval to the user terminal 104 so that the user's order is canceled.

On the other hand, if the user's order cancellation does not meet the preset order cancellation criteria (e.g., when the service completion time is within the reference time set in the menu or there is no defect or defect in the service, etc.), store management The terminal 108 may determine that the user's order cancellation does not meet the preset order cancellation criteria. In this case, the store management terminal 108 may transmit a notification that the order cannot be canceled to the user terminal 104. That is, in this case, there is no reason attributable to the store side for canceling the order, and since it is simply the cancellation of the order due to the change of mind of the user, it is possible to notify that order cancellation is impossible.

The store management terminal 108 may receive an order cancellation enforcement signal from the user terminal 104. That is, if the user wants to cancel the order even though he or she is notified that the order cannot be canceled, the order cancellation enforcement signal may be transmitted to the store management terminal 108 through the user terminal 104.

When receiving the order cancellation enforcement signal, the store management terminal 108 may transmit an order cancellation approval to the user terminal 104 so that the user's order is canceled. In addition, the store management terminal 108 may count the number of cancellations attributable to the user for the corresponding user.

When the number of cancellations attributable to the user by a predetermined user exceeds a predetermined threshold number during a predetermined period, the store management terminal 108 sends a warning message to the user terminal 104 of the user indicating that the order for goods or services may be rejected later. Can send.

The store management terminal 108 may restrict the use of additional services (eg, events such as prizes, coupons, etc.) provided by the corresponding store for a user who has a cancellation attributable to the user.

In an exemplary embodiment, the store management terminal 108 may allow only partial use of the supplementary service for all users with cancellation attributable to the user. For example, a coupon given when using a store once can be given when using a store twice. In addition, the store management terminal 108 may block additional services from being provided to users whose number of cancellations attributable to the user exceeds a preset threshold number.

2 to 4 are diagrams illustrating a method of performing a store order through an application installed in a user terminal according to an embodiment of the present invention. FIG. 2 shows a process until a user visits a store and selects a product, FIG. 3 shows a process until an order reception is completed after the user selects a product, and FIG. 4 shows an order after the user's order is completed. It shows the process of cancellation.

First, referring to FIG. 2, when a user visits a store, a QR code is provided to the user terminal 104 to download an application for store order service (hereinafter, referred to as “order app”) from the app store. It can be made to receive (Fig. 2 (a)).

Next, the beacon device 102 may transmit the entrance store information to the user terminal 104. Then, the user terminal 104 may allow the user to run the order app while displaying the entrance store information on the screen (FIG. 2(b)).

When the ordering app is executed on the user terminal 104, the ordering app checks whether the user is a member of the corresponding store, and if the user is not a member of the corresponding store, a member sign-up button is displayed on the screen of the user terminal 104. It can be output (Fig. 2(c)). When the user clicks (or touches) the member signup button, the ordering app may register as a member with a unique number of the user terminal 104 and output a member sign-up message on the screen of the user terminal 104 (Fig. 2 of (d)).

If the user is a member of the store, the ordering app can check whether there is an order cancellation attributable to the user. Here, when there is a cancellation of an order attributable to the user by the corresponding user, the order app may output a guide message on the screen of the user terminal 104 indicating that the use of the service may be restricted as the user attributable order cancellation is accumulated (Fig. 2). (e)).

If the user is a member of the corresponding store and there is no cancellation of the order attributable to the user, the ordering app may output the menu list of the corresponding store on the screen of the user terminal 104 (FIG. 2(f)). Here, the ordering app may arrange the menu display order according to the priority set by the user among the user's previous order history and recommended menus of the corresponding store.

Next, referring to FIG. 3, when the user completes the menu selection from the menu list of the corresponding store (FIG. 3(g)), the order app displays a screen for selecting a payment method on the user terminal 104. It can be (Fig. 3 (h)).

When the user's selection of a payment method is completed, the ordering app may configure an order acceptance confirmation screen including at least one of a menu selected by the user and a payment method selected by the user, and display an order acceptance confirmation button on the order acceptance confirmation screen ( 3(i)).

When the screen of the user terminal 104 on which the order acceptance confirmation button is displayed is presented to the store employee, the store employee tags the order receiving terminal 106 to the user terminal 104 to receive order acceptance confirmation information (( j)). The order reception terminal 106 may receive order reception confirmation information from the user terminal 104 through an NFC tag function. In this case, the store employee may input the seat number of the store to be used by the user.

On the other hand, if the store does not have an order receiving terminal 106 equipped with an NFC function or the NFC function of the order receiving terminal 106 is not operated, the store employee may input the employee number to the user terminal 104. Can be (Fig. 3 (k)). Here, the employee number is a number for identifying an employee who works at the store. The ordering app can check whether the entered employee number matches a previously stored employee number.

When the entered employee number matches the previously stored employee number, the ordering app may allow the store password (eg, password or secret pattern, etc.) set in the store to be entered (FIG. 3(l)). As a result, only employees registered in the store can receive orders, and it is possible to confirm which employees have received orders.

When the order reception is completed through the order reception terminal 106 or the order reception is completed through direct input of the store staff, the order app may output an order reception completion message to the user terminal 104 ((m )).

Next, referring to FIG. 4, when the order app receives a store service completion signal from the store management terminal 108, the user terminal 104 sets a payment processing button and an order cancel button so that the user selects payment processing or order cancellation. Can be displayed on the screen of (Fig. 4(n)). Here, when the user selects the payment processing button, the ordering app may perform payment processing for the product selected by the user (FIG. 4(o)).

On the other hand, when the user selects the order cancellation button, the order app may receive an order cancellation reason from the user and transmit an order cancellation signal to the store management terminal 108 (Fig. 4(p)). Then, when the user's order cancellation meets the preset order cancellation criteria, the store management terminal 108 may transmit an order cancellation approval to the user terminal 104 so that the order cancellation is made ((q. )).

On the other hand, when the user's order cancellation does not meet the preset order cancellation criteria, the store management terminal 108 may transmit an order cancellation impossible message to the user terminal 104 (Fig. 4(r)).

Even so, if the user wants to cancel the order and enforces order cancellation, the store management terminal 108 allows the user's order to be canceled, but increases the number of cancellations attributable to the user by one, and the number of cancellations attributable to the user is increased. If the number of times exceeds the preset threshold during a preset period, a warning message indicating that an order for a product or service may be rejected in the future may be transmitted to the user terminal 104 of the corresponding user (FIG. 4(s)).

5 is a block diagram illustrating and describing a computing environment 10 including a computing device suitable for use in example embodiments. In the illustrated embodiment, each component may have different functions and capabilities in addition to those described below, and may include additional components in addition to those described below.

The illustrated computing environment 10 includes a computing device 12. In one embodiment, computing device 12 may be a user terminal 104. In addition, the computing device 12 may be an order receiving terminal 106. In addition, the computing device 12 may be a store management terminal 108.

The computing device 12 includes at least one processor 14, a computer-readable storage medium 16 and a communication bus 18. The processor 14 may cause the computing device 12 to operate according to the exemplary embodiments mentioned above. For example, the processor 14 may execute one or more programs stored in the computer-readable storage medium 16. The one or more programs may include one or more computer-executable instructions, and the computer-executable instructions are configured to cause the computing device 12 to perform operations according to an exemplary embodiment when executed by the processor 14 Can be.

The computer-readable storage medium 16 is configured to store computer-executable instructions or program code, program data, and/or other suitable form of information. The program 20 stored in the computer-readable storage medium 16 includes a set of instructions executable by the processor 14. In one embodiment, the computer-readable storage medium 16 includes memory (volatile memory such as random access memory, nonvolatile memory, or a suitable combination thereof), one or more magnetic disk storage devices, optical disk storage devices, flash It may be memory devices, other types of storage media that can be accessed by computing device 12 and store desired information, or a suitable combination thereof.

The communication bus 18 interconnects the various other components of the computing device 12, including the processor 14 and computer-readable storage medium 16.

Computing device 12 may also include one or more input/output interfaces 22 and one or more network communication interfaces 26 that provide interfaces for one or more input/output devices 24. The input/output interface 22 and the network communication interface 26 are connected to the communication bus 18. The input/output device 24 may be connected to other components of the computing device 12 through the input/output interface 22. The exemplary input/output device 24 includes a pointing device (such as a mouse or trackpad), a keyboard, a touch input device (such as a touch pad or a touch screen), a voice or sound input device, and various types of sensor devices and/or a photographing device. Input devices and/or output devices such as display devices, printers, speakers, and/or network cards. The exemplary input/output device 24 may be included in the computing device 12 as a component constituting the computing device 12, and may be connected to the computing device 12 as a separate device distinct from the computing device 12. May be.

6 is a block diagram showing the configuration of a computer program transmission apparatus according to an embodiment of the present invention.

The computer program transmission device 30 is for transmitting a computer program to the user terminal 104 or the store management terminal 108, and may be implemented as a configuration included in a server that distributes the computer program.

Referring to FIG. 6, a computer program transmission device 30 according to an embodiment of the present invention includes a computer program storage unit 32 and a computer program providing unit 34. The computer program storage unit 32 stores the computer program.

The computer program providing unit 34 transmits the computer program to the user terminal 104 or the store management terminal 108. For example, when the computer program providing unit 34 is requested to transmit a computer program from the user terminal 104 or the store management terminal 108, the computer program is sent to the user terminal 104 or the store management terminal 108. Can be transmitted. The request and transmission may be made through a market or a play store application installed on a mobile device, and may be made through the Internet installed on a personal PC or the like.

Although the exemplary embodiments of the present invention have been described in detail above, those of ordinary skill in the art to which the present invention pertains will understand that various modifications may be made to the above-described embodiments without departing from the scope of the present invention. . Therefore, the scope of the present invention is limited to the described embodiments and should not be determined, and should not be determined by the claims to be described later, but also by those equivalents to the claims.

Claims

A user terminal for acquiring a menu list of a corresponding store in connection with a user's visit to the store, and providing an order acceptance confirmation screen to an employee of the store when the user's menu selection is completed to apply for order acceptance; And

A store management terminal for transmitting a store service completion signal to the user terminal when a service corresponding to the menu selected by the user is provided to the user,

The user terminal, upon receiving the store service completion signal, allows the user to select payment processing or order cancellation.
The method according to claim 1,

The user terminal,

Obtain the unique number of the user terminal, check whether the user is a member of the store based on the unique number of the user terminal, and if the user is not a member of the store, the unique number of the user terminal In-store ordering system to perform membership registration.
The method according to claim 1,

The store ordering system,

The store staff possesses or is installed in the store, accesses the user terminal, receives the contents of the order acceptance confirmation screen from the user terminal, and transmits the contents of the order acceptance confirmation screen to the store management terminal Store order system further comprising an order receiving terminal to.
The method according to claim 1,

In the user terminal, an application for store order service is installed,

The above application,

On the order receipt confirmation screen, an order acceptance confirmation button selected by the store staff for order acceptance is displayed,

When an employee of the store selects the confirmation button for order receipt, the employee number of the employee is input, and it is checked whether the entered employee number and the previously stored employee number match,

If the entered employee number and the previously stored employee number match, a screen for receiving the store password set in the store is provided to the employee,

If the store password input by the employee matches the preset store password, the store order system is arranged to transmit the contents of the order acceptance confirmation screen to the store management terminal.
The method according to claim 1,

The store management terminal,

When receiving an order cancellation signal from the user terminal, the store order system transmits an order cancellation approval or an order cancellation impossible to the user terminal according to whether the user's order cancellation meets a preset order cancellation criterion.
The method of claim 5,

The store management terminal,

Check the elapsed time from the user's order receipt completion to the store service completion signal transmission, and if the elapsed time exceeds the reference time set in the menu selected by the user, the user's order cancellation is a preset order Store ordering system that determines that the cancellation criteria have been met.
The method of claim 5,

The store management terminal,

The image of the object of the service provided to the user is compared with the reference image of the service to check whether there is a defect or defect in the service provided to the user, and if there is a defect or defect in the service provided to the user, the user Store order system that determines that the order cancellation of the order meets the preset order cancellation criteria
The method of claim 5,

The store management terminal,

After transmitting the order cancellation impossibility to the user terminal, when receiving an order cancellation enforcement signal from the user terminal, transmits an order cancellation approval to the user terminal, and counts the number of cancellations attributable to the user for the user. Order system.
The method of claim 8,

The store management terminal,

When the number of cancellations attributable to the user by the user exceeds a preset threshold number during a preset period, the store order system restricts the use of additional services provided by the store.
The method of claim 8,

The store management terminal,

Stores that allow only partial use of the supplementary service provided by the store to all users with cancellation attributable to the user, and block the use of the supplementary service to users whose number of cancellations attributable to the user exceeds a preset threshold number. Order system.
The method according to claim 1,

In the user terminal, an application for store order service is installed,

The store ordering system,

It is installed in the store, further comprising a beacon device for transmitting the entry store information to the user terminal when the user terminal enters the store,

The above application,

It is provided to be executed when the user checks the entrance store information,

Obtain the unique number of the user terminal, check whether the user is a member of the store based on the unique number of the user terminal, and if the user is not a member of the store, the unique number of the user terminal Membership registration,

If the user is a member of the store, it is provided to check whether or not there is a cancellation of the order attributable to the user to the user, and if there is a cancellation of the order attributable to the user, a service use proposal guide message is output on the screen of the user terminal Store ordering system.
As a store ordering system,

Including a user terminal on which an application for store order service is installed,

The above application,

In conjunction with the user's store visit, the menu list of the store is obtained,

When the user's menu selection is complete, an order acceptance request is made to the store staff,

When a service corresponding to the menu selected by the user is provided to the user, a store service completion signal is received from the store management terminal,

In case of receiving the store service completion signal, the store order system allows the user to select payment processing or order cancellation.
As a store ordering system,

Including a store management terminal for managing the order status of the store,

The store management terminal,

When a service corresponding to a menu selected by a user visiting a store is provided to the user, a store service completion signal is transmitted to the user terminal of the user,

When receiving an order cancellation signal from the user terminal, the store order system transmits an order cancellation approval or an order cancellation impossible to the user terminal according to whether the user's order cancellation meets a preset order cancellation criterion.
A storage unit for storing a computer program; And

An upload terminal including a transmission unit for transmitting the computer program to a distribution server,

The computer program,

The user terminal,

Acquiring a menu list of a corresponding store by interlocking with the user's visit to the store;

When the user's menu selection is completed, submitting an order acceptance request to an employee of the store;

Receiving a store service completion signal from a store management terminal when a service corresponding to the menu selected by the user is provided to the user; And

A computer program that allows the user to select payment processing or order cancellation when receiving the store service completion signal.
A storage unit for storing a computer program; And

An upload terminal including a transmission unit for transmitting the computer program to a distribution server,

The computer program,

The store management terminal,

When a service corresponding to a menu selected by a user visiting a store is provided to the user, transmitting a store service completion signal to the user terminal of the user; And

When receiving an order cancellation signal from the user terminal, a computer program for performing the step of transmitting an order cancellation approval or order cancellation impossibility to the user terminal according to whether the user's order cancellation meets a preset order cancellation criterion Phosphorus, computing device.