WO2015151481A1 - 緊急通報システム及びサービスセンター並びに携帯電話 - Google Patents

緊急通報システム及びサービスセンター並びに携帯電話 Download PDF

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Publication number
WO2015151481A1
WO2015151481A1 PCT/JP2015/001755 JP2015001755W WO2015151481A1 WO 2015151481 A1 WO2015151481 A1 WO 2015151481A1 JP 2015001755 W JP2015001755 W JP 2015001755W WO 2015151481 A1 WO2015151481 A1 WO 2015151481A1
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WIPO (PCT)
Prior art keywords
vehicle
service center
emergency call
mobile phone
destination
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
PCT/JP2015/001755
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English (en)
French (fr)
Japanese (ja)
Inventor
良夫 鯉江
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Denso Corp
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Denso Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Denso Corp filed Critical Denso Corp
Priority to CN201580018381.9A priority Critical patent/CN106165385B/zh
Publication of WO2015151481A1 publication Critical patent/WO2015151481A1/ja
Anticipated expiration legal-status Critical
Ceased legal-status Critical Current

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    • G—PHYSICS
    • G08—SIGNALLING
    • G08B—SIGNALLING OR CALLING SYSTEMS; ORDER TELEGRAPHS; ALARM SYSTEMS
    • G08B25/00—Alarm systems in which the location of the alarm condition is signalled to a central station, e.g. fire or police telegraphic systems
    • G08B25/01—Alarm systems in which the location of the alarm condition is signalled to a central station, e.g. fire or police telegraphic systems characterised by the transmission medium
    • G08B25/10—Alarm systems in which the location of the alarm condition is signalled to a central station, e.g. fire or police telegraphic systems characterised by the transmission medium using wireless transmission systems
    • G—PHYSICS
    • G08—SIGNALLING
    • G08G—TRAFFIC CONTROL SYSTEMS
    • G08G1/00—Traffic control systems for road vehicles
    • G08G1/20—Monitoring the location of vehicles belonging to a group, e.g. fleet of vehicles, countable or determined number of vehicles
    • G08G1/205—Indicating the location of the monitored vehicles as destination, e.g. accidents, stolen, rental

Definitions

  • predetermined information is transmitted to the service center from the emergency call onboard device of the accident vehicle via a wireless line, and a call is made between the emergency call onboard device and the service center. It relates to possible emergency call systems and service centers and mobile phones.
  • the service center Upon receiving this emergency call signal, the service center transmits a signal indicating that the emergency call signal has been normally received to the emergency call in-vehicle device (that is, performs a normal response).
  • the emergency call on-board device and the service center can be switched to a mode for making a call, for example, by calling the emergency call on-vehicle device from the service center operator, between the service center operator and the driver, You can make a call.
  • JP H11-283178 A JP 3073960 B2
  • the driver or the like has to make a call in the vehicle or in the vicinity of the vehicle using the emergency call in-vehicle device installed in the vehicle. For example, when a fire has occurred in the vehicle In situations where it is necessary to leave the vehicle, there is a risk that the emergency call on-board device cannot make a call.
  • the purpose of the present disclosure is to provide an emergency call system capable of easily making a call with a service center using a mobile phone different from the emergency call on-board device even when it is difficult to use the emergency call on-board device due to a vehicle accident or the like. It is to provide a service center and a mobile phone.
  • an emergency call in-vehicle device that is mounted on a vehicle and transmits a predetermined signal via a wireless line when an accident occurs in the vehicle; And a service center that receives the predetermined signal transmitted from the emergency call vehicle-mounted device.
  • the service center is in a state in which a telephone call can be made with the emergency call vehicle-mounted device via a wireless line.
  • the emergency call system further includes a mobile phone that communicates with the service center via a wireless line.
  • the mobile phone transmits an incoming call destination change request signal for requesting the service center to change the incoming call destination when making a call from the service center from the emergency call in-vehicle device to the mobile phone.
  • the service center that has received the destination change request signal changes the destination of the call from the emergency call in-vehicle device to the mobile phone.
  • the mobile phone requests the service center to change the destination of the call from the service center to the emergency call in-vehicle device (that is, the other party to call from the service center) to the mobile phone.
  • the service center can change the destination to a mobile phone. For example, when a predetermined destination change condition (for example, when the mobile phone is in the vicinity of the emergency call in-vehicle device or when it is a registered mobile phone) is satisfied, the destination is changed to a mobile phone. To do.
  • the driver and the like can make a conversation with the service center operator at a safe position away from the accident vehicle, so that the safety is further improved.
  • a mobile phone is a driver that can be carried, and can send data such as a destination change request to the service center by data communication.
  • Information communication devices for example, smart phones and feature phones) capable of making calls are also included.
  • Explanatory drawing which shows schematic structure of the emergency call system of 1st embodiment.
  • Explanatory drawing which shows the communication state (in the case of change permission) between the mobile phone, the emergency call in-vehicle device and the service center in the emergency call system of the first embodiment.
  • Explanatory drawing which shows the communication state (in the case of change refusal) between the mobile phone, the emergency call in-vehicle device and the service center in the emergency call system of the first embodiment.
  • the flowchart which shows the process in the emergency call vehicle-mounted apparatus of the emergency call system of 1st embodiment.
  • the flowchart which shows the process in the service center of the emergency call system of 1st embodiment.
  • the flowchart which shows the process in the mobile telephone of the emergency call system of 1st embodiment Explanatory drawing which shows the communication state between the mobile telephone in the emergency call system of 2nd embodiment, an emergency call vehicle-mounted apparatus, and a service center
  • the flowchart which shows the process in the emergency call vehicle-mounted apparatus of the emergency call system of 2nd embodiment The flowchart which shows the process in the service center of the emergency call system of 2nd embodiment.
  • the flowchart which shows the process in the mobile telephone of the emergency call system of 2nd embodiment It is explanatory drawing of a prior art.
  • an emergency call system 1 includes an emergency call on-board device (on-vehicle device) 3 mounted on a vehicle, and a service center (specifically, the center) that is an emergency response center on the infrastructure side.
  • the vehicle on which the emergency vehicle-mounted device 3 is mounted is also referred to as a host vehicle or a target vehicle.
  • the emergency call in-vehicle device 3 and the service center 5 are configured to be able to perform known data communication and a telephone call (also referred to as a conversation call), and the service center 5 and the mobile phone 7. Both are configured to allow data communication and a telephone call.
  • the emergency call in-vehicle device 3 is an in-vehicle device including a control circuit 11, a voice processing unit 13, a wireless communication unit 15, a memory unit 17, a LAN transmission / reception unit 19, and the like.
  • the emergency call onboard apparatus 3 is connected to the control circuit 11 with an input device 21, a display 23, and an airbag system 27.
  • the voice processing unit 13 is connected with a microphone 31 and a speaker 33, via an in-vehicle LAN.
  • a navigation system 25 is connected to a LAN interface unit (also referred to as a LAN transceiver unit) 19 that transmits and receives data.
  • control circuit 11 controls the overall operation of the emergency call on-vehicle device 3.
  • the control circuit 11 controls various processes of the emergency call onboard device 3.
  • the control circuit 11 is mainly composed of a microcomputer having a CPU, a RAM, and a ROM.
  • the control circuit 11 may execute a program recorded in the ROM and perform control using software. Some or all of the control may be performed using hardware by a plurality of hardware circuits.
  • the sound processing unit 13 is a circuit for digitally processing the sound input to the microphone 31 and inputting the sound to the control circuit 11 or outputting a digital signal from the control circuit 11 from the speaker 33. Therefore, a conversation can be made between the driver and the operator of the service center 5 via the voice processing unit 13.
  • the wireless communication unit 15 is a circuit that connects / disconnects communication lines (voice communication lines and data communication lines) to / from a communication infrastructure (such as a cellular phone network) based on connection / disconnection instructions from the control circuit 11. It is. That is, the wireless communication unit 15 connects and disconnects each communication line with the service center 5.
  • the memory unit 17 is a device (for example, a non-volatile memory) that stores various types of memory information such as a vehicle ID (accordingly, an in-vehicle device ID) that identifies the vehicle (accordingly, the emergency call in-vehicle device 3).
  • vehicle ID accordingingly, an in-vehicle device ID
  • vehicle ID identifies the vehicle
  • emergency call in-vehicle device 3 the emergency call in-vehicle device 3
  • the LAN transmission / reception unit 19 has an interface function with the in-vehicle LAN, and transmits and receives various types of information to and from the known navigation system 25 in the first embodiment.
  • the navigation system 25 makes an emergency call via the in-vehicle LAN such as vehicle position information indicating the current position of the vehicle, vehicle speed information indicating the speed of the host vehicle, distance information indicating the distance from the host vehicle to the destination, and the like. It transmits to the in-vehicle device 3.
  • the control circuit 11 sends an emergency call signal including, for example, the vehicle position information received by the LAN transmission / reception unit 19 from the navigation system 25 and the vehicle ID stored in the memory unit 17 from the wireless communication unit 15 to the service center 5.
  • “information” is used not only as a countable noun but also as a countable noun.
  • the airbag system 27 When the airbag is deployed, the airbag system 27 outputs an airbag deployment signal to the control circuit 11 as a collision detection signal.
  • an emergency notification operation for outputting an emergency notification signal is performed with an emergency notification trigger indicating that the airbag system 27 has output an airbag deployment signal (collision detection signal).
  • the input device 21 is an emergency call button operated by the user, and an operation detection signal indicating that the input device 21 has been operated is output to the control circuit 11.
  • the input device 21 can be omitted.
  • the display unit 23 displays display information corresponding to the display command.
  • the service center 5 is a known emergency response center device, and includes a storage device 35, a control circuit 36, and a wireless communication unit 37.
  • the control circuit 36 controls various processes of the service center 5.
  • the control circuit 36 is mainly composed of a microcomputer having a CPU, a RAM, and a ROM.
  • the control circuit 36 may execute a program recorded in the ROM and execute control using software. Some or all of the control may be performed using hardware by a plurality of hardware circuits.
  • data communication such as an emergency call signal or a call can be performed with the emergency call on-vehicle device 3 via the wireless communication unit 37, and data communication with the mobile phone 7 such as a driver can be performed. And can make phone calls.
  • the vehicle ID, the user ID, and the destination are stored in association with each other (that is, linked so that other information can be obtained from one information).
  • a telephone number assigned to the emergency call onboard apparatus 3 is stored so that a call can be made by calling the emergency call onboard apparatus 3 from the service center 5.
  • the mobile phone 7 includes a control circuit 41, a memory unit 42, an input unit 43 that accepts user operation input, and a wireless communication unit 44.
  • the control circuit 41 controls various processes of the mobile phone 7.
  • the control circuit 41 is mainly composed of a microcomputer including a CPU, a RAM, and a ROM, and may execute control using software by executing a program recorded in the ROM. Some or all of the control may be performed using hardware by a plurality of hardware circuits.
  • the mobile phone 7 is a portable communication device that can switch and execute well-known data communication and telephone calls.
  • the mobile phone 7 communicates with the service center 5 for data communication such as a destination change request, or for the service center 5. This is a device for making a call with the operator.
  • the destination change request (also referred to as a destination change request signal) is a request to change the other party to be called from the service center 5 from the emergency call onboard device 3 to the mobile phone 7, as will be described later. Is to communicate signals.
  • a touch panel type portable terminal including a so-called smartphone or feature phone having a function as a telephone can be adopted.
  • an application which is software set in advance to transmit predetermined data to the service center 5 in a smartphone, in the memory unit 42 and operating this application in an emergency, Data can be transmitted in a short time.
  • the destination change request to be transmitted in addition to information indicating the destination change request (destination change request information), the user ID (or vehicle ID) stored in the memory unit 42 and the mobile phone in advance are stored. 7 and the mobile location information indicating the location of the mobile phone 7 are transmitted as a data string included in accordance with the prescribed message format. Note that the location information of the mobile phone is detected when GPS is installed, or is detected using data from the base station when GPS is not installed.
  • the homepage of the service center 5 is accessed from a smartphone, and predetermined data required for the destination change request (for example, user ID, mobile phone number, etc.) is entered from the input field of the predetermined destination change request set on the homepage, for example. ) May be entered.
  • predetermined data required for the destination change request for example, user ID, mobile phone number, etc.
  • the destination change request may be transmitted to the service center 5 by SMS.
  • the transmission destination of the service center 5 is stored in advance in the smartphone.
  • the content to be transmitted for example, a user ID
  • SMS the information of the caller (information such as the mobile phone number) is transmitted at the same time as transmission.
  • an emergency call signal is transmitted from the emergency call onboard device 3 to the service center 5 as in the conventional case.
  • the emergency call signal includes information indicating that an emergency such as a vehicle accident has occurred, a vehicle ID, and vehicle position information.
  • the service center 5 transmits a signal indicating that the emergency call signal has been normally received to the emergency call onboard apparatus 3 as in the past. Yes (perform normal response).
  • the service center 5 searches the data stored in the storage device 35 (that is, the vehicle ID, the user ID, and the destination data) based on the vehicle ID included in the emergency call signal, and sets the destination data as the destination data. Based on this, it is set (switched) to a state in which a call with the emergency call on-vehicle device 3 is possible.
  • a call is automatically made from the emergency call in-vehicle device 3 from the service center 5 to enable a call between the operator and the driver.
  • the emergency call onboard device 3 is automatically switched to a state in which a call can be made, for example.
  • the display on the service center 5 side displays that the call has been switched to a state where the call can be made, or the fact that an emergency call signal has been received from a specific vehicle, etc., and starts the call by the operator's operation. You may do it.
  • the service center 5 is notified of the destination change request information.
  • the user ID or vehicle ID
  • the destination change request also includes data on the destination (mobile phone 7) when transmitting data of a change permission response and a change rejection response, which will be described later, that is, information on the destination of data communication. .
  • the service center 5 when receiving the destination change request, the service center 5 performs a destination change determination for determining whether to permit or reject the destination change, as will be described in detail later.
  • This information is displayed on, for example, the display of the mobile phone 7 or transmitted by vibration or the like, so that the driver can recognize that the destination change request is permitted.
  • the service center 5 changes the destination of the call from the service center 5 from the emergency call onboard device 3 to the mobile phone 7 in response to the destination change request.
  • a call can be made between the operator of the service center 5 and the driver having the mobile phone 7.
  • This information is displayed on the display of the mobile phone 7 or transmitted by vibration or the like, for example, as in the case of the permission, so that the driver can recognize that the destination change request has been rejected.
  • each section is expressed as, for example, S100. Further, each section can be divided into a plurality of subsections, while a plurality of sections can be combined into one section. Further, each section can be referred to as a device, a module.
  • each of the above sections or a combination thereof includes not only (i) a section of software combined with a hardware unit (eg, a computer), but also (ii) hardware (eg, an integrated circuit, As a section of (wiring logic circuit), it can be realized with or without the function of related devices.
  • the hardware section can be included inside the microcomputer.
  • an emergency call signal is transmitted to the service center 5. That is, information indicating that an emergency has occurred, vehicle ID, and vehicle position information are transmitted as an emergency call signal.
  • the emergency call vehicle-mounted device 3 and the service center 5, that is, the driver and the operator of the service center 5, are switched to a state in which a call can be made, and the present process is temporarily terminated.
  • a call can be made between the emergency call onboard device 3 and the service center 5 after receiving the normal response. You may switch to a state.
  • S200 it is determined whether or not an emergency call signal transmitted from the emergency call onboard apparatus 3 has been received. If received, the process proceeds to S210. If not received, the process is temporarily terminated.
  • the emergency call vehicle-mounted device 3 and the service center 5 are switched to a state in which a call can be made.
  • subsequent S230 it is determined whether or not the destination change request transmitted from the mobile phone 7 has been received. That is, a signal requesting that the other party (destination) to call from the service center 5 is changed from the initial emergency call in-vehicle device 3 to the mobile phone 7 that transmitted the destination change request (destination change request). Is received within a predetermined time.
  • the process proceeds to S240. On the other hand, if it is determined that it has not been received, this process is once terminated.
  • S240 since there is an incoming call destination change request, it is determined whether or not to change the incoming call destination. Here, if it is determined to be permitted, the process proceeds to S250, whereas if it is determined not to be permitted (rejected), the process proceeds to S260.
  • the control circuit 36 functions as an incoming call destination change determination unit in S240, S250, and S260.
  • the destination change request transmitted from the mobile phone 7 includes the user ID (or vehicle ID), the phone number of the mobile phone 7, the location information of the mobile phone, and the like.
  • the service center 5 first determines whether or not the transmitted user ID (or vehicle ID) matches the user ID (or vehicle ID) stored in the storage device 35. Then, it is determined that this is an appropriate destination change request from the mobile phone 7.
  • the positional relationship (distance) between the vehicle and the mobile phone 7 is obtained from the vehicle position information and the portable position information, and the distance is within a predetermined range (communication from the driver who was on the vehicle when the accident occurred) It is determined whether it is within a range considered to be present (for example, within 100 m), and if it is within the predetermined range, the change of the destination is permitted, and if it is outside the predetermined range, the destination is changed. To refuse.
  • the connection may be temporarily interrupted.
  • subsequent S280 the mobile phone 7 and the service center 5 are switched to a state in which a call can be made, and the process is temporarily terminated. For example, processing such as making a call from the service center 5 to the mobile phone 7 is performed.
  • an application is started on a smartphone and an operation of transmission of a destination change request is performed.
  • the destination change request is transmitted from the mobile phone 7 to the service center 5.
  • the control circuit 41 functions as an incoming call destination change request unit in S310.
  • the destination when a vehicle collision accident occurs, the destination (when calling the emergency call onboard device 3 from the service center 5 to the service center 5 from the mobile phone 7 is called ( In other words, when a destination change request for changing the call partner from the service center 5 to the mobile phone 7 is transmitted, the service center 5 sends a predetermined destination change condition (for example, a mobile phone). 7 is satisfied near the emergency call in-vehicle device 3), the destination is changed to the mobile phone 7.
  • a predetermined destination change condition for example, a mobile phone
  • the driver or the like has to make a call with the operator of the service center 5 in the vehicle or in the vicinity of the vehicle using the emergency call onboard device 3, so that a fire occurs in the vehicle.
  • the service center 5 may be used from the mobile phone 7 carried by the driver or the like.
  • the destination of incoming calls from the service center 5 can be set in the mobile phone 7 by transmitting the destination change request.
  • the driver and the like can make a call with the operator of the service center 5 at a safe position away from the accident vehicle, so that the safety is further improved.
  • the destination change request includes related information (for example, user ID) that associates the mobile phone 7 with the vehicle ID, the phone number of the mobile phone 7, and the mobile location measured by the mobile phone 7. Since the information is included, the service center 5 can accurately determine whether to permit or reject the destination change based on the destination change request. Also, the mobile phone 7 can be called based on the transmitted mobile phone number.
  • related information for example, user ID
  • the emergency call onboard apparatus 3 transmits the vehicle position information (by the emergency call signal) and the mobile position information (by the destination change request) to the service center 5. Therefore, the service center 5 obtains the distance between the emergency call in-vehicle device 3 and the mobile phone 7 based on the vehicle position information and the portable position information, and if the distance is more than a predetermined distance, the destination change request Is rejected, that is, when the distance is within a predetermined range, the destination change request is permitted, so that the destination can be set appropriately.
  • the second embodiment is similar to the first embodiment. Since the communication processing procedure is different, different points will be described. [Communication throughout the emergency call system] First, an overall communication procedure among the service center 5, the emergency call on-vehicle device 3, and the mobile phone 7 will be described in time series.
  • the storage unit 35 of the service center 5 refers to the vehicle ID, the original destination (emergency call in-vehicle device 3), and the mobile phone number (of the vehicle user) (related mobile phone number). Are stored in association with each other. Further, a user ID or the like may be associated and stored.
  • an emergency call signal is transmitted from the emergency call onboard device 3 to the service center 5.
  • the service center 5 receives the emergency call signal from the emergency call onboard apparatus 3, the service center 5 transmits a signal indicating that the emergency call signal has been normally received to the emergency call onboard apparatus 3 (a normal response is sent). Do).
  • the service center 5 searches the data stored in the storage device 35 based on the vehicle ID included in the emergency call signal, and makes a call with the emergency call on-vehicle apparatus 3 based on the original destination data. Set to a possible state (switch).
  • the service center 5 since the service center 5 knows the number of the mobile phone 7 (that is, because it is a registered mobile phone number), the service center 5 sends the change request destination to the mobile phone 7 by data communication (for example, SMS).
  • Information that is, information on the destination of the service center 5: for example, a telephone number or a change request reception URL) is transmitted.
  • the mobile phone 7 when the mobile phone 7 receives this change request destination and wants to change the destination to the mobile phone 7, it sends a destination change request to the transmitted change request destination by data communication.
  • the destination change request is transmitted to the service center 5 using an SMS reply or an input field on the homepage.
  • the service center 5 when receiving the destination change request, performs a destination change determination for determining whether to permit or reject the change of the destination, and the determination result Is transmitted to the mobile phone 7.
  • the destination change request of the first embodiment is thereafter performed.
  • the destination can be changed by performing the same processing as the subsequent processing.
  • the mobile phone 7 is notified of the change request destination, and the contact that is the destination of the incoming call change request (data transmission destination: transmission when data is transmitted to the service center 5) Destination: For example, a telephone number or change request reception URL) is transmitted.
  • a signal indicating permission is transmitted to the cellular phone 7 by data communication (for example, SMS) (an incoming permission response is transmitted).
  • the mobile phone 7 and the service center 5 are switched to a state in which a call can be made, and this process is temporarily terminated. For example, processing such as making a call from the service center 5 to the mobile phone 7 is performed.
  • Step 650 in order to notify that the change of the destination has failed, “Destination change failure” is displayed on the display of the mobile phone 7, and this processing is once ended.
  • the first embodiment basically has the same effects as the first embodiment.
  • the service center 5 stores data (vehicle ID) for specifying the emergency call in-vehicle device 3 and data (mobile phone number) for specifying the mobile phone 7 in association with each other.
  • data vehicle ID
  • mobile phone number data for specifying the mobile phone 7 in association with each other.
  • the destination data to be changed (data of the mobile phone 7) is stored in advance on the service center 5 side. Therefore, there is an advantage that the operation of transmitting from the emergency call in-vehicle device 3 to the service center 5 and the processing of the transmission data can be simplified.
  • the determination process can be simplified and the mobile location information is not transmitted. There is also an advantage that it can be applied to the mobile phone 7.
  • the positional relationship (distance) between the vehicle and the mobile phone 7 may be determined as in the first embodiment. In this case, there is an advantage that the determination can be performed with higher accuracy.

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  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Engineering & Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Business, Economics & Management (AREA)
  • Emergency Management (AREA)
  • Traffic Control Systems (AREA)
  • Telephonic Communication Services (AREA)
  • Alarm Systems (AREA)
  • Mobile Radio Communication Systems (AREA)
PCT/JP2015/001755 2014-04-02 2015-03-26 緊急通報システム及びサービスセンター並びに携帯電話 Ceased WO2015151481A1 (ja)

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WO2022073535A1 (de) * 2020-10-07 2022-04-14 Bayerische Motoren Werke Aktiengesellschaft Verfahren und system für eine anrufübergabe von einem fortbewegungsmittel an ein mobiles endgerät

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CN106165385A (zh) 2016-11-23
JP2015198393A (ja) 2015-11-09
JP6398268B2 (ja) 2018-10-03
CN106165385B (zh) 2019-04-09

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