WO2010145365A1 - Procede, systeme et serveur pour la gestion d'erreurs dans un terminal mobile - Google Patents

Procede, systeme et serveur pour la gestion d'erreurs dans un terminal mobile Download PDF

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Publication number
WO2010145365A1
WO2010145365A1 PCT/CN2010/072699 CN2010072699W WO2010145365A1 WO 2010145365 A1 WO2010145365 A1 WO 2010145365A1 CN 2010072699 W CN2010072699 W CN 2010072699W WO 2010145365 A1 WO2010145365 A1 WO 2010145365A1
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WO
WIPO (PCT)
Prior art keywords
information
terminal
collected
software
package
Prior art date
Application number
PCT/CN2010/072699
Other languages
English (en)
Chinese (zh)
Inventor
周昊
李毅
王冲
Original Assignee
中兴通讯股份有限公司
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 中兴通讯股份有限公司 filed Critical 中兴通讯股份有限公司
Publication of WO2010145365A1 publication Critical patent/WO2010145365A1/fr

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W24/00—Supervisory, monitoring or testing arrangements
    • H04W24/08—Testing, supervising or monitoring using real traffic

Definitions

  • the various wooden domains involved in the field of communication are related to the terminal methods and systems.
  • Background Wood The current use of terminals is very large, especially because the platforms used are not mature or the new ones are required. The probability that the terminals of the system need to appear, and each is incompatible is relatively large.
  • the obstacles generated in the terminal are managed by a large number of tests or the information of the user's terminal. In the first mode, the user's information stays in the information of the full terminal, and thus the terminal is more terminal.
  • the main purpose of the book is to provide information about the terminal in the content or comprehensive information.
  • the terminal method and system are each explained at least.
  • the information terminal that is collected in the information transfer terminal of the information transfer terminal collects information to be collected.
  • the information will be generated into the format of each package in the wrong table.
  • the format of the description will be to each.
  • the terminal is in the predetermined mode of the terminal to the mobile terminal, and the predetermined mode package is matched with at least the software's emotional mode, added or learned in the program.
  • the other aspect of the purpose of the description of the terminal is to mention the terminal management packet terminal and each of the terminal package errors.
  • the information to be used in the information used by each device The collection of information that needs to be collected in the table is collected in the collection of information that needs to be collected.
  • the format of the package in the table generated in the information generation format will be wrong. Generated in. At least the software's emotional pattern matches, is added or learned in the program in the predetermined mode package.
  • the information to be placed in the predetermined medium is at least a multimedia message, a special medium, or a predetermined medium package.
  • the information collected in the terminal and received by the terminal is collected and received.
  • the information that the terminal appears to solve the information of the terminal or the information that is comprehensively available is not in use.
  • the comprehensive cost of the test improves the user's satisfaction.
  • the unexplained step of the understanding of the cost of the part of the description of this is not the case.
  • the middle 5 is the terminal processing method
  • the flow 2 is the current flow 3
  • the second is the collection flow 4
  • the third generation flow is 5
  • the present is the terminal management system.
  • 7 is the terminal system of the Ming Dynasty
  • the sleepy 8 is that the terminal system of the present Ming dynasty is that the 0 of the present Ming dynasty is the terminal system of the fifth embodiment.
  • the flow of the sub-system of the fifth is the sixth meson system of the fifth. In the way, the reference will be unclear. What is needed is in the middle of the matter.
  • the method of the terminal method is the flow method package of the terminal method of the present invention. Step 02
  • the terminal collects the information in step 04 of its own step S 06 to the information.
  • the information in the way of the management of the phase in the phase or the information of the terminal in the way the user is in the information is comprehensive.
  • the method of the present method is to collect the information collected by itself.
  • Step 04 The information of the terminal in the table that needs to be collected.
  • the terminal collects the information that needs to be collected as a force.
  • Methodological information collection The collection of information is the same as reducing the collection of information and increasing the speed of the system.
  • Step 06 The format of the packet in the table will be described in the format of the information to be described.
  • the god mode generates the parsing of the phase format.
  • Step 02 The terminal is in the predetermined manner, and the at least the software mode of the software is matched, and the program is added or learned in the program. In a way, comprehensive, and terminally. The description of the conclusion is given below.
  • Step 2 is the following steps of the package shown in the flow 2 Step 20 Terminal l / each.
  • Step 202 The method of measuring is manually detected by means of sequential coding or by means of physical and other methods.
  • Step 203 if the household is born, then step 204 otherwise step 202.
  • Step 204 The query will be wrong.
  • the description of the table collection terminal information 3 is the collection process of this 2, the package shown in the following steps, step 30, the received information, the information collected in the table 3, the need to collect the phase in the table The embarrassing information can be written without the feelings of 3.
  • Step 302 finds the information collected that needs to be collected.
  • Step 40 The received table is received.
  • the table gets the format template of the front type.
  • Step 402 adds the collected information to the format template to generate a complete process.
  • 4 describes that the management that will be wrong to the terminal is shown in the flow 5 of the fourth
  • the following steps are performed in step 50 to obtain whether or not in the form of step 505, otherwise step 502, step 502, saves the error to the outside.
  • Step 503 If the user uses the C software, if yes, step 505, otherwise step 504, step 504, is sent by the user terminal in the manner of the user step 505, and the user to the terminal submits the error. Step 505. Need to be clear is described in this article
  • the basic terminal system is described in the terminal method described in the method.
  • 6 is the terminal system of the Department of Beneficiary, 6 shows that the mobile terminal 6 and each of the terminals 6 are mislabeled 63 to collect 64 to 63 of the collected information 65 to collect the information in the 62 Information from 62 to 65 on.
  • the terminal 6 of the present invention 63 collects the information collected by the user 65 and the information collected by the terminal 6 to obtain the information of the terminal 6 to collect the information.
  • the comprehensive cost of the test improves the satisfaction of the terminal 6 and improves the user's satisfaction.
  • 7 is the terminal system of the Department of the Ming Dynasty
  • the information in the table that needs to be collected is collected 76 to 74 to collect information about the information that needs to be collected.
  • the collection of information collected 76 collects the information and increases the speed of the collection by reducing the amount of information collected.
  • Generate 84 to generate a phase format for each of the 62 parsing. Generate 84 to . Improve the integrity of user information.
  • the terminal In the predetermined mode, the terminal is in the predetermined mode package. At least the software's mental pattern matches, and the program is added or learned.
  • each device is used to describe the terminal method described in the method.
  • 9 is the information shown in each of the nine items of the present invention, which is received by the terminal 94 and received by the terminal.
  • the following is a description of the system. 5 Describes the capabilities of the various components of the terminal system.
  • 0 is the terminal of the 5 terminal system shown in Fig. 0.
  • the energy nucleus of the table in the sub-system is the senior terminal of the system.
  • the unfinished terminal will be in use, and each of the gods will see the most desired format, content, and special information. Information in the hierarchy, other sharing
  • the sensory system can be used in the middle of the system.
  • the monitoring system is resident in the memory.
  • the terminal user's "feeling the way of feeling is to use A. program to add or clarify the case to replace the word with the operation of the system to force the terminal to collect the mode.
  • the detection power is the matching of the force mode
  • the information collection subsystem can collect the nuclear sub-systems in the specific collection mode. It appears in the specific collection mode. It and other systems and the occurrence of the dysfunction are presented to the user in the form of self-discipline or other methods.
  • the way in which the collection system is collected is determined by the sub-system.
  • the information that needs to be collected from the sensory system the information needs to be collected, the information needs to be collected, the information is withdrawn, Equal to the normal call loss, the reason for the loss of the signaling process of the secondary call is collected. Collecting the sub-series only the husband and wife will be wrong, the same, the region, the special information, etc. together with the collection of the same sub-message. 4.
  • the generated energy system of the generated sub-system is the same as the information of the un-self-sensing sub-system and the collection sub-system.
  • the sub-system will generate the wrong sub-system from the format, content and formatting of the phase in the library.
  • the generation of the sub-system will incorrectly collect the sub-forms of the sub-systems with some of the wooden information necessary.
  • the user terminal subsystem and terminal used by the method will generate the wrong sub-system from the format, content and formatting of the phase in the library. The generation of the sub-system will incorrectly collect the sub-forms of the sub-systems with some of the wooden information necessary.
  • the collection is shared with the same. Generate to handle the processing of the format's sub-system. 5.
  • the sub-system can be used to collect information from the sub-system.
  • the multi-god method and the daily waiting period are stored in the medium to the persistent storage.
  • the submission method is not in the following manner, and has a large capacity, a piece of content, etc., which is completely full of internal errors. Yes, it requires a household income.
  • W WAP ee medium
  • W or WAP ee medium
  • the method is that the cost of not needing a household and a pass is W or WAP is not a foregone conclusion.
  • the user submits the copy mode to the persistent storage submission terminal to submit each submission.
  • the method is to describe the uninformed information in a way that the households are more vocalized without any cost. It is not that the user operation is not annoying.
  • Sub-system
  • Each of the sub-systems can be managed by the sub-systems of the five sub-systems.
  • the nuclear sub-system receives the information from the terminal that is not from the user's specific terminal. Way to mercury.
  • Each sub-system receives the information that will be sent to the terminal in response to the information, such as the terminal, the software version, the date, and the usage information.
  • the solution is to use the window of the software and the software to solve the problem. 2 is the 6 meson system of this 5th.
  • the most resource consolidation is to propose a wrong phase analysis and repair.
  • the requirements of the terminal system are described in 6.
  • the proposed scheme requires the terminal requirements of the terminal in the terminal, each and/or terminal and each part of the collection and system.
  • the platform at the terminal needs to accompany the terminal's constant sense, collection and
  • terminal In the terminal system, the storage or the description of the system is required to be stored in the terminal to be misplaced to match the result of the lookup to the terminal. Terminal ups and downs
  • the monitoring of the rabbits in the way of the sensory system is present in an event manner. Aspects need to be deployed and self-administered in the various cases described in the terminal to mention the way.
  • the terminal needs to be deployed in each device to receive information information, storage and steps from the user. 7 describes the terminal system. Mr. A in 2009 3 in the new standard terminal software of the 00 piece of the book, Mr. 03 A in 2009 4 5 with the terminal in the coverage of the frequent friends, the outgoing call 3 did not.
  • it is a collection of sub-systems. Collecting sub-systems and collecting sub-systems requires collection of sub-systems.
  • the signal that has just been intercepted before the call is saved to the terminal, and the same information stored in the terminal, the same terminal, the terminal, and the other information are generated to obtain the information.
  • the ⁇ of the sub-system is used to collect the sub-systems of the sub-systems. When the child receives the call, the user is prompted to tell you in the terminal interface whether it is necessary to submit the wrong submission. Is the need for the child's living expenses canceled? "Mr. A fish is"
  • the way to the terminal is introduced.
  • Each of the departments that have lost the information in a certain place has reached the 00 terminal.
  • the signal received by the process is incompatible with the small configuration and the terminal.
  • the news that the news has been resolved by the new Mr. has been downloaded by the new Mercury Division or the energy of the hand-held book.” Mr. Shi reminded the second-lift operation that the news has come out again.
  • the scheme has a strong wholeness and some emotions.
  • the terminal, the generation, and the sub-system are in the form of software.
  • the most sensory system is the partial monitoring of the software embedded in the terminal itself, and the like.
  • the content is secretly secured and decrypted by the terminal. 3. Can provide information to the terminal.
  • the proposed scheme and the update method of the multi-mode and medium are updated in the new type to be updated to further determine the generation of the terminal and update the software version.
  • the proposed scheme or the management of the complete barrier software has strong operational versatility, and the step of the terminal improves the user satisfaction. What needs to be clear is the steps in the process
  • the order of the instructions in the process is the steps shown or described in a different order in some cases.
  • the various steps or steps of the present invention in the field are to be stored in the storage device by means of a general device without them being concentrated in the device of the sheep or distributed to the device by the device.
  • Device not or They are made into separate integrations or multiple or more of them are made into sheep integration. This is not a specific piece of software and software.
  • the use of the above-mentioned force is not used to make the wood in the field. What is done in the spirit and principles of this book, equivalent replacement, etc. are included in this warranty.

Abstract

La présente invention concerne un procédé, un système et un serveur pour la gestion d'erreurs dans un terminal mobile. Le procédé comprend les étapes suivantes : le terminal mobile détecte qu'une erreur interne s'est produite (S102) ; le terminal mobile recueille l'information concernant l'erreur (S104) ; et transmet ensuite l'information concernant l'erreur au serveur pour traitement S106). Le procédé améliore la qualité de développement et d'entretien du terminal mobile et accroît la satisfaction des clients.
PCT/CN2010/072699 2009-10-29 2010-05-12 Procede, systeme et serveur pour la gestion d'erreurs dans un terminal mobile WO2010145365A1 (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
CN2009102066873A CN102056202A (zh) 2009-10-29 2009-10-29 移动终端错误处理方法及系统
CN200910206687.3 2009-10-29

Publications (1)

Publication Number Publication Date
WO2010145365A1 true WO2010145365A1 (fr) 2010-12-23

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CN (1) CN102056202A (fr)
WO (1) WO2010145365A1 (fr)

Cited By (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN102123207A (zh) * 2011-03-15 2011-07-13 广州市动景计算机科技有限公司 基于移动终端的信息处理方法和系统
CN104731683A (zh) * 2015-03-10 2015-06-24 惠州Tcl移动通信有限公司 一种手机内存监控的方法及系统
CN107947996A (zh) * 2017-12-14 2018-04-20 广州讯联通信科技股份有限公司 一种移动网络安全路由无线网络运维系统

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CN102223445A (zh) * 2011-06-21 2011-10-19 中兴通讯股份有限公司 定位移动终端死机问题的方法及系统
CN103188652B (zh) * 2011-12-31 2017-03-22 中国移动通信集团广东有限公司 机卡故障处理方法、装置及系统
CN103389916A (zh) * 2012-05-11 2013-11-13 宇龙计算机通信科技(深圳)有限公司 应用程序异常的处理方法及移动终端
CN103428333B (zh) * 2012-05-15 2015-12-16 宇龙计算机通信科技(深圳)有限公司 移动终端、服务器和错误修复方法
CN103530199B (zh) 2012-07-02 2015-12-02 腾讯科技（深圳）有限公司 一种修复软件运行错误的方法、装置及系统
CN103793283A (zh) * 2012-11-05 2014-05-14 重庆重邮信科通信技术有限公司 一种终端故障处理方法及相关装置
CN103442292A (zh) * 2013-08-15 2013-12-11 四川长虹电器股份有限公司 用于处理智能电视软件错误的方法
CN104426944B (zh) * 2013-08-27 2019-03-05 腾讯科技（深圳）有限公司 信息反馈方法、装置及终端
CN103838637A (zh) * 2014-03-03 2014-06-04 江苏智联天地科技有限公司 基于数据挖掘的终端自主故障诊断与恢复方法
CN105376282A (zh) * 2014-08-28 2016-03-02 中兴通讯股份有限公司 一种获取移动终端售后故障信息的方法及装置
CN111835691B (zh) * 2019-04-22 2022-09-27 中国移动通信有限公司研究院 一种认证信息处理方法、终端和网络设备
CN111858113B (zh) * 2019-04-30 2024-03-12 北京达佳互联信息技术有限公司 应用程序的修复方法、装置、业务系统及存储介质
CN111160925B (zh) * 2019-09-04 2023-06-30 广东小天才科技有限公司 一种问题反馈方法及电子设备
CN112446011B (zh) * 2020-12-02 2023-06-02 视若飞信息科技(上海)有限公司 一种水印识别及错误码版权判断方法
CN115562913B (zh) * 2022-04-21 2023-11-14 荣耀终端有限公司 一种硬件状态分析方法、装置及系统
CN115934940A (zh) * 2022-11-30 2023-04-07 南京晓庄学院 一种基于互联网信息技术的管理软件安全维护系统

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Publication number Priority date Publication date Assignee Title
CN102123207A (zh) * 2011-03-15 2011-07-13 广州市动景计算机科技有限公司 基于移动终端的信息处理方法和系统
CN104731683A (zh) * 2015-03-10 2015-06-24 惠州Tcl移动通信有限公司 一种手机内存监控的方法及系统
CN107947996A (zh) * 2017-12-14 2018-04-20 广州讯联通信科技股份有限公司 一种移动网络安全路由无线网络运维系统

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