WO2010097460A1 - Procédé et appareil de communication pour fournir des informations à des utilisateurs malvoyants - Google Patents

Procédé et appareil de communication pour fournir des informations à des utilisateurs malvoyants Download PDF

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Publication number
WO2010097460A1
WO2010097460A1 PCT/EP2010/052482 EP2010052482W WO2010097460A1 WO 2010097460 A1 WO2010097460 A1 WO 2010097460A1 EP 2010052482 W EP2010052482 W EP 2010052482W WO 2010097460 A1 WO2010097460 A1 WO 2010097460A1
Authority
WO
WIPO (PCT)
Prior art keywords
communication
dialer
communication channel
information
user
Prior art date
Application number
PCT/EP2010/052482
Other languages
German (de)
English (en)
Inventor
Raúl ROJAS-GONZALES
Original Assignee
Freie Universität Berlin
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Freie Universität Berlin filed Critical Freie Universität Berlin
Publication of WO2010097460A1 publication Critical patent/WO2010097460A1/fr

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/247—Telephone sets including user guidance or feature selection means facilitating their use
    • H04M1/2474—Telephone terminals specially adapted for disabled people
    • H04M1/2476—Telephone terminals specially adapted for disabled people for a visually impaired user
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F1/00—Details not covered by groups G06F3/00 - G06F13/00 and G06F21/00
    • G06F1/16—Constructional details or arrangements
    • G06F1/1613—Constructional details or arrangements for portable computers
    • G06F1/1633—Constructional details or arrangements of portable computers not specific to the type of enclosures covered by groups G06F1/1615 - G06F1/1626
    • G06F1/1662—Details related to the integrated keyboard
    • G06F1/1673—Arrangements for projecting a virtual keyboard
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
    • G06F3/03—Arrangements for converting the position or the displacement of a member into a coded form
    • G06F3/041—Digitisers, e.g. for touch screens or touch pads, characterised by the transducing means
    • G06F3/042—Digitisers, e.g. for touch screens or touch pads, characterised by the transducing means by opto-electronic means
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
    • G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
    • G06F3/0487—Interaction techniques based on graphical user interfaces [GUI] using specific features provided by the input device, e.g. functions controlled by the rotation of a mouse with dual sensing arrangements, or of the nature of the input device, e.g. tap gestures based on pressure sensed by a digitiser
    • G06F3/0488—Interaction techniques based on graphical user interfaces [GUI] using specific features provided by the input device, e.g. functions controlled by the rotation of a mouse with dual sensing arrangements, or of the nature of the input device, e.g. tap gestures based on pressure sensed by a digitiser using a touch-screen or digitiser, e.g. input of commands through traced gestures
    • G06F3/04886—Interaction techniques based on graphical user interfaces [GUI] using specific features provided by the input device, e.g. functions controlled by the rotation of a mouse with dual sensing arrangements, or of the nature of the input device, e.g. tap gestures based on pressure sensed by a digitiser using a touch-screen or digitiser, e.g. input of commands through traced gestures by partitioning the display area of the touch-screen or the surface of the digitising tablet into independently controllable areas, e.g. virtual keyboards or menus
    • G—PHYSICS
    • G09—EDUCATION; CRYPTOGRAPHY; DISPLAY; ADVERTISING; SEALS
    • G09B—EDUCATIONAL OR DEMONSTRATION APPLIANCES; APPLIANCES FOR TEACHING, OR COMMUNICATING WITH, THE BLIND, DEAF OR MUTE; MODELS; PLANETARIA; GLOBES; MAPS; DIAGRAMS
    • G09B21/00—Teaching, or communicating with, the blind, deaf or mute
    • G09B21/001—Teaching or communicating with blind persons
    • G09B21/008—Teaching or communicating with blind persons using visual presentation of the information for the partially sighted
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/02—Constructional features of telephone sets
    • H04M1/0202—Portable telephone sets, e.g. cordless phones, mobile phones or bar type handsets
    • H04M1/026—Details of the structure or mounting of specific components
    • H04M1/0272—Details of the structure or mounting of specific components for a projector or beamer module assembly
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2250/00—Details of telephonic subscriber devices
    • H04M2250/22—Details of telephonic subscriber devices including a touch pad, a touch sensor or a touch detector
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42391—Systems providing special services or facilities to subscribers where the subscribers are hearing-impaired persons, e.g. telephone devices for the deaf
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements

Definitions

  • the invention relates to a method for providing information, a communication dialer for performing such a method and a method for processing optical information for a user.
  • the invention serves to provide information for at least one user with a sensory impairment or sensory impairment, in particular a blind user or a user with poor eyesight, using a communication dialer.
  • the invention is based on the recognition that the selection of a communication channel from a plurality of selectable communication channels by a single or multiple actuation of exactly one element of the
  • "exactly one element of the actuating device” is precisely an operating element of this actuating device that can be operated independently of other operating elements of this actuating device which can be differentiated by this operating element.
  • each button is a different element of the actuating device.
  • each of the buttons and the scroll wheel are each a different element of the actuator.
  • the actuatable element to be operated or actuated can be a sensory (touch-sensitive) control field or a region thereof and / or a virtual and (for example optically) sampled element.
  • a sensory control field or a virtual element each have a defined, d. H. geometrically demarcated, on or in which certain movements or actions performed by a user are recognized as operations of the respective element.
  • a touch-sensitive control panel may be a so-called touchpad.
  • Touch such a control panel (in a certain area) by a user this is determined by the operator or the communication dialer as Actuation evaluated.
  • the operator or the communication dialer By dividing such a control panel of the actuator or the communication dialer into a plurality of distinguishable and spatially separated control areas, each of which is considered to be a single operable element, different control functionalities can be provided by means of a single control panel.
  • actuation only a movement made while maintaining a contact with the control area is evaluated as "actuation". This is particularly advantageous if on the movement a scheme such. B. at a volume should occur.
  • a volume is preferably controlled via a vertical movement of a user's finger in a (second) control area along a control field, while a speed of an acoustic signal output can be controlled and varied via a horizontal movement in another (third) control area.
  • a “virtual element” is to be seen in particular also in contrast to a “sensory element” under which, as above described basically a physical component of the actuator or the communication dialing device is understood, for. B. in the form of a touchpad (as a form of control panel), which determines a position of a finger on a surface of the touchpad based on the electrical capacitance.
  • a virtual element is not physically present on the communication dialer but is generated by the communication dialer.
  • a predetermined via the communication dialer virtual control area is monitored or scanned, so that certain in this control area performed by a user movements or actions as "operation" are detectable and evaluable. It can be z.
  • a comprehensive gesture recognition may be provided in which the communication dialer a gesture or more gestures of the user are evaluated as a one-time or repeated operation of a virtual element.
  • the communication selection device virtually defines a delimiting control field and monitors therein at least one virtual control area as an element to be actuated.
  • the communication dialer can be set up and provided, for example, to project a control field with at least one monitored control area onto a surface (visible). This area can thus z. B. be a footprint on or above the communication dialer is positioned.
  • an optical pickup device of the communication dialer By means of an optical pickup device of the communication dialer, the area provided with the projection or a part of the area intended as a control area is monitored. If the user now executes a specific, predetermined movement in this monitored control area, for example presses with a finger in this control area or moves a finger along a straight line in this control area, this is evaluated by the optical pickup as "actuation" and leads z. B. to select the communication channel.
  • the optical recording device is thus configured and provided to evaluate, in a specific section of the (virtual) control region, movements performed by a user as the operation of an exclusively virtually present element.
  • the inventive method is thus advantageous over conventional methods for providing information to users with sensory impairment or sensory impairment, inter alia, because the user does not have to make a choice among several different elements of the operating device of the communication dialer to select a communication channel from a plurality of selectable communication channels.
  • this is advantageous because you may have special difficulties due to the sensory impairment or sensory impairment in selecting an element from various elements of an actuator of a communication dialer. Therefore, the device according to the invention is particularly advantageous for blind users or users with poor eyesight.
  • the device is also z. B. suitable for the elderly with a different sensory impairment or sensory impairment than poor vision.
  • the element of the actuator by means of selecting a communication channel of several selectable communication channels characterized by the fact that the actuator generates a single operation of this element exactly one signal representing the operation of exactly this element. For example, the single actuation of a particular key on a keyboard as an actuator results in the generation of a specific signal representing the actuation of precisely that key.
  • sensory element for. B. in the form of a control panel, or an exclusively virtually defined element to be used to generate a corresponding (actuation) signal in an evaluable as an operation and caused by the user event.
  • activating the communication dialer or deactivating the communication channel after completion of the transmission by a single or multiple actuation of the identical element of Actuator causes via which the selection is made.
  • the activation can take place from a standby mode of the communication dialer.
  • one of the selectable communication channels is a communication channel between the
  • Telecommunications network encompasses any communication networks, including circuit-switched networks such as the telephone landline network and packet-switched networks such as the Internet or an intranet.
  • the communication channel is used for transmitting one or more of the following information contents: announcement of weather conditions, announcement of weather forecasts, announcement of messages, announcement of lottery numbers, time announcement, reading of contents of one or more printed products, in particular contents of one or more books Books or a newspaper or several newspapers, reading out contents of electronic picture or text products, in particular contents from an intranet or from the Internet, reading at least one message, in particular a letter, an e-mail or a chat text, dictation content of at least one message, in particular a letter, e-mail or chat text, by the user, broadcasting a radio program or internet radio program, transmitting music and / or sounds, announcing specific information to people with sensory disabilities or sensory impairments interference or transmission of audio data and / or optical signals.
  • a transmission of audio data in the file format takes place via the communication channel.
  • subsequent processing of the audio data z.
  • a speech recognition system and converting at least a portion of the audio data into text or data representing a text.
  • the speech recognition and conversion takes place automatically after activation of the communication channel and the beginning of the transmission of at least part of the dictation content.
  • the transmission of information content to a geographical region is automatic due to the automatic determination of the geographical region due to the Location of the communication dialer, without the user must initiate the transmission of information about the location of the communication dialer by operating an actuator.
  • a selection of information to be transmitted is selected from a database of information, and this selection from the database is part of the transmission of information over the communication channel.
  • the selection from the database takes place by actuating the identical element of the actuating device of the communication dialing device once or several times, via which the selection of the communication channel takes place.
  • the database is provided on the part of the call center and / or the call center operator and / or the electronic data processing unit and / or the information server and / or the network of information servers.
  • Service communication center that communicatively communicates z. B. via a telecommunications network, can be contacted by a user.
  • the call center z. B. with a preselected options menu and / or automatic speech recognition and / or one or more human call center agents with whom the user can communicate via the call center equipped.
  • a call center in the sense of the present invention can thus be realized in particular also by a single call center agent.
  • the z. B. is connected via a connection to the telecommunications network, realize such a call center without interaction with other call center agents.
  • Call center switching means a switching unit which organizes a transfer of a user to one or more call centers.
  • An electronic data processing unit is z. B. be a computer or computer system or a computer subunit.
  • An information server is a device that aggregates and / or forwards data from one or several sources; a network of information servers consists of at least a plurality of interconnected information servers.
  • An example of an information server network is the World Wide Web.
  • the optical information eg. B. the reading or scanning (from the English word “scan” for "scanning") of a text
  • a transmission of an information content in that the user read the captured text e. B.
  • the optical recording device which is provided for receiving optical information, in particular using a color and / or image and / or text recognition system, can also be set up and provided in one embodiment to at least one virtual, user-operable element as the control area to define and in a particular section of the (virtual) control area of a user performed movements as actuation of the exclusively virtual element to evaluate.
  • the optical recording device can optically monitor or scan a control area in a designated area on the communication dialer or on any surface to be selected by the user, so that certain actions and / or movements performed by a user in this control area are detected as "actuation" , evaluated and processed.
  • the communication selection device emits an acoustic signal during its use in the method, which informs the user about a functional and / or operating status.
  • this output is done automatically depending on the functional and / or operating status.
  • Another aspect of the invention is a communication dialer for performing a method of providing information to a user with sensory impairment or sensory impairment, particularly a blind user or a low vision user having an actuator for selecting a communication channel from a plurality of selectable communication channels.
  • at least one of the selectable communication channels is a communication channel between the communication dialer and at least one call center or at least one call center agent and at least one of the selectable communication channels is a communication channel between the communication dialer and at least one electronic
  • the communication selection device has means for activating the selected communication channel as well as receiving and / or transmitting means for transmitting information via the communication channel.
  • the communication dialer is provided and adapted to perform the selection of the communication channel in a single or multiple operation of exactly one element of the actuator. In this case, the selection of the communication channel from each of the selectable communication channels is carried out by operating the identical element of the actuator and the communication dialer is provided and arranged to automatically initiate the activation of the communication channel after dialing.
  • the communication selection device has means for outputting acoustic signals, for. As speakers or headphones, on.
  • the communication dialer includes means for receiving optical information as a recording device, e.g. B. one or more video and / or camera and / or one or more scanner devices.
  • the communication selection device has means for outputting Braille, for. B. means for Braille output, on.
  • the communication selection device comprises means for receiving optical information as part of a recording device.
  • Such agents may, for. As a photo camera, a video camera, a scanner or systems of a plurality of these components.
  • the communication dialer is set up in a variant that the means for receiving optical information by pressing the identical element of the actuator takes place, which also serves to select the communication channel.
  • the communication dialer is designed as a mobile unit, in particular z. B. in the form of a so-called “smartphone” (English technical term for an electronic device that combines the functionality of a mobile phone and a PDA in itself, with “PDA” in English for "personal digital assistant” to German “personal digital assistant” stands)
  • Such a mobile communication dialer is preferably fixed in a holding device provided by means of which the communication dialer is held in a position above a tray to be scanned (area) that the tray (area) can be detected by an optical recording device of the communication dialer.
  • the shelf (area) can be a physical part of the holding device, z. B. a surface of a flat plate, above which a support arm or arm of the holding device extends. At this boom then the mobile communication dialer is determined, for example by the
  • the tray (surface), on the optically to be detected by the receiving device of the communication selection device, z. B. einzcannende objects can be arranged by a user through the
  • Communication dialing device is virtually defined and / or projected.
  • the communication dialer is detachably fixed to a holding device which places the communication dialer at a distance from a (setting) surface, and the tray (area) is defined by a virtual area within which objects can be detected by the receiving device, which is a user filed there.
  • such a mobile communication dialer is also set up and provided to project a virtual control panel and visually monitor or scan.
  • the selection of a communication channel is thus not directly on a physically present on the communication selection device operating or operating element, but mounted on the holder device communication selection device projects on a surface above which the communication selection device is positioned, at least one virtual, to be actuated element, eg. B. in the form of an outline or a graphic.
  • actuated element eg. B. in the form of an outline or a graphic.
  • the communication dialer may thus be in one embodiment, a detachable from the holding device assembly or mobile unit, in particular a mobile phone, PDA or smartphone, which allows the implementation of a method according to the invention via a software located thereon.
  • the communication dialer may be a fixed unit to be installed stationary.
  • a stand device can - as explained above - in particular form a physical filing or storage surface, on the objects to be detected by an optical recording device for the user, for. B. documents to be arranged.
  • Another aspect of the invention is a method for processing optical information for a user with a sensory impairment
  • a communication dialer comprising: receiving optical information on the user side by means of a recording device of the user
  • the processability is determined, in a variant, the further processing locally on the side of the communication dialer or in a remote from the communication dialer processing unit.
  • the step of inspecting the optical information for processability or non-processability in a color and / or image and / or text recognition system is automatically performed by an electronic data processing unit that is part of the communication dialer.
  • this data processing unit is remotely programmable, so that an update of the software that is the basis of the test, is vorappelbar.
  • the further processing of at least a portion of the optical information by an electronic color and / or image and / or text recognition system which consists in particular in a color and / or image and / or text recognition of at least a portion of the recorded optical information in a processing unit that is part of the communication dialer.
  • at least parts of the color and / or image and / or text recognition system are part of an external device with respect to the communication dialer, in particular a device which can be connected to the communication dialer via a communication channel.
  • This device may be, for example, an external data processing device or an information server or a composite of information servers.
  • the non-processability is determined after the transmission, at least one Part of the optical information on the information channel, a further processing of at least a portion of the recorded optical information on the part of the CaII center or the call center mediation made.
  • the further processing on the part of the call center or the call center switching device comprises a color and / or image and / or text recognition of at least part of the recorded optical information.
  • an acoustic signal output takes place in connection with the recorded optical information by means of the communication dialer.
  • the communication selection device output means for acoustic signals, such.
  • the communication selection device output means for acoustic signals, such.
  • the acoustic signal output consists in one embodiment in the output of speech, in particular in the output of speech in connection with color, BiId or text contents, which are derived from the optical information.
  • the color is.
  • Image and text recognition system provided and arranged so that after color, image and text recognition in connection with at least a portion of the optical information voice information in the form of data transmitted to the communication dialer and the voice information is output acoustically.
  • speech is also output in the case where information is transmitted to a call center or call center provider.
  • the method for processing optical information is in one embodiment part of a method for providing information.
  • FIG. 1 shows the sequence of method steps of a method according to the invention for providing information in the form of a flow chart
  • FIG. 2a shows a communication selection device according to the invention for carrying out a method for providing information
  • FIG. 2b shows another communication dialer according to the invention for carrying out a method for providing information
  • FIG. 3 shows the sequence of method steps of a method according to the invention for providing information in the form of a flow chart
  • FIG. 4a is a schematic illustration of a component of a communication dialer according to the invention.
  • FIG. 4b shows a schematic illustration of a circuit board of the component of FIG. 4a
  • FIG. 5 shows a perspective view of a further embodiment of a communication dialing device according to the invention, in which a touch-sensitive control field with a plurality of mutually separate control areas is provided for the purpose of forming an actuating or operating element in each case;
  • FIG. 6 shows a perspective view of a further embodiment of a communication dialer according to the invention, in which a virtual control field is defined by projection by means of an optical pickup device of the communication dialer;
  • FIG. 7 shows an embodiment for a communication dialer which is fixed to a holding device and which defines a virtual control field for the user by means of an integrated optical pickup device.
  • the rectangular boxes in FIG. 1 each represent a method step.
  • Lines with arrows connect a plurality of the rectangular boxes to one another.
  • the direction in which the arrow points indicates that the method step to which the arrow assigns takes place after the method step away from the arrow.
  • the following process steps, which are usually later in time, are represented by boxes that are mapped below usually preceding method steps.
  • the method depicted in FIG. 1 has the following sequence: There is an activation 1 of a communication dialing device, for example by switching on the device.
  • the next step 2 is a selection of a communication channel as indicated by the arrow pointing from the activation step to the selection step.
  • selecting 2 a communication channel this is made of several selectable communication channels by means of an actuator of the Communication dialer by a user with a sensory impairment or sensory impairment, especially a blind user or a user with poor eyesight, selected.
  • at least one of the selectable communication channels is a communication channel between the communication dialer and at least one call center or at least one call center agent.
  • At least one of the selectable communication channels is a communication channel between the communication dialer and at least one electronic data processing unit or an information server or at least one composite of information servers.
  • the method step of selecting a communication channel from a plurality of selectable communication channels is carried out by means of an actuating device of the communication dialer.
  • the user selects the communication channel by a single or multiple actuation of exactly one element of the actuator, wherein the selection of each of the selectable communication channels is effected by actuation of the identical element of the actuator.
  • the selection 2 of the communication channel by one or more pressing and / or turning a single actuator of the actuator of the
  • the actuating element may be, for example, a pushbutton or a rotatable element. Also, a so-called trackball could be used.
  • activation 3 of the selected communication channel takes place.
  • the activation of the selected communication channel 3 is carried out automatically by the communication dialer after dialing the communication channel. 2
  • activation of the selected communication channel 3 establishes a connection via the selected communication channel and / or a request to establish a connection via the selected communication channel.
  • the transmission 4 of information about the communication channel takes place as the next method step.
  • a deactivation 5 of the communication channel After completion of the transmission 4 of information via the communication channel is a deactivation 5 of the communication channel.
  • FIG. 2a shows a communication selection device 1000 which is suitable and designed for carrying out the method explained with reference to FIG.
  • the main body of the housing 15 of the communication dialer 1000 has a rectangular base on which the device can be set up. This base has a longer and a shorter side, with the longer side one
  • Base surface which faces the viewer in Fig. 2a, connects along one of the longer sides of a rectangular front surface 14.
  • the front surface 114 forms a substantially right angle with the base.
  • Front surface 114 includes a rectangular button with one of its longer sides
  • Button 113 is for the arrangement of actuators on her, in particular for the arrangement of z. As switches or buttons, set up and provided.
  • On the second longer side of the base surface includes a rectangular surface 1 15 of the
  • Housing 105 so that the surface 1 15 extends to the base, on which the housing is erected, substantially parallel.
  • the communication dialer 1000 On the surface 115 of the communication dialer 1000 is an essentially consisting of two cuboids, L-shaped holder 1 1 1 mounted so that it protrudes perpendicularly from the surface 115 and a boom 1 16 which is dimensioned so that its one end protrudes over the base.
  • the communication dialer 1000 has a rotatable substantially circular-cylindrical actuator 101 with pressure point as an element of
  • This control knob is on the button 1 13 next to two further circular cylindrical rotary control knobs 102 and 103 mounted.
  • the communication dialer 1000 On a front surface 14 of the housing 105 adjacent to the button 113, the communication dialer 1000 has a headphone terminal 108 and a speaker 107.
  • a control knob 104 mounted in a corner of the surface. At the opposite corner is a switch 106.
  • a digital camera 110 is provided on the boom 116 of the L-shaped holder 11, arranged to receive optical information from the direction of the plane to which the housing of the communication dialer is set.
  • a substantially rectangular tray 112 created on the level to which the communication dialer.
  • This tray is made in one embodiment, in particular made of plastic and / or connectable to the housing 115.
  • the digital camera 110 is set up and provided for, when activated, to be able to record optical information of one or more objects that can be arranged on the shelf 1 12. For example, a document may be placed on the tray 112.
  • a microphone 109 is arranged for receiving acoustic signals.
  • the switch 106 is used for activation or deactivation of the communication dialer.
  • the communication dialer 1000 is provided and arranged so that after activation of the communication dialer 1000 via actuation of the switch, a selection of a communication channel 2 from a plurality of selectable communication channels by means of the control knob 101 can be done as an element of the actuator by the user.
  • the user operates one or more times the control knob 101, wherein the selection of each of the selectable communication channels by pressing the identical element, that is, the control knob 101, the actuator is carried out.
  • the communication dialer 1000 is set up and provided such that at least one of the selectable communication channels is a communication channel between the communication dialer and at least one call center agent or at least one call center agent and at least one of the selectable communication channels is a communication channel between the communication dialer and at least one electronic
  • Data processing unit or an information server or at least a composite of information servers is a Data processing unit or an information server or at least a composite of information servers.
  • the communication dialer has at its front side 1 14 a headphone jack 108 and a speaker 107, which are adapted and intended to output acoustic signal or forward acoustic information to a connectable headphones.
  • an acoustic output of a name of the communication channel preselected accordingly by rotation takes place.
  • This can be z.
  • the selection of a communication channel 2 from each of the selectable communication channels by one or more times pressing the identical control knob 101 is done.
  • the number of selectable communication channels can be adjusted in a variant by a hardware and / or software update of the communication dialer, in particular new selectable communication channels can be added.
  • the communication dialer After the selection of the communication channel 2, the communication dialer causes the activation of the selected communication channel 3 automatically.
  • the communication dialer receiving and / or
  • Transmitting means for transmitting information over the communication channel In one embodiment of the communication dialer, the
  • a wireless transmitting and / or receiving unit wireless
  • the communication device in a
  • an acoustic output in particular a voice output, takes place, which is related to the transmission of information.
  • the user with impaired hearing hears this acoustic output via a headphone (not shown) via the headphone connection 108 or via the loudspeaker 107.
  • the volume control is performed by turning the control knob 102 about an imaginary axis of rotation through its center. Turning in one direction causes increased output volume, turning in the other direction decreases output volume.
  • a rotatable control knob 103 is provided, which is able to control the speed of the acoustic signal output within certain limits. Is the transmitted information to be pre-stored information, such. As the content of a book to be output acoustically, the voice output by turning the knob 103, for example accelerated compared to an average speech rate of a human being during reading aloud.
  • a selection of information to be transmitted is selected from a database of information, and this selection from the database is part of the transmission of information over the communication channel.
  • the selection is made from the database by single or multiple actuation of the control knob 101, which is the identical element of the actuating device of the communication dialer, via which the selection of the communication channel takes place.
  • the database is provided on the part of the call center and / or the call center operator and / or the electronic data processing unit and / or the information server and / or the combination of information servers.
  • the selection process is such that after activation of the communication channel, an announcement regarding a main menu of the database takes place via the loudspeaker 107 and / or via a headphone (not shown) which is connected to the headphone connection 108.
  • a main menu item from several selectable menu items is preselected.
  • This preselected main menu item is called acoustic and the acoustic label is output to the user via the speaker 107 or the headphones.
  • the button 101 the selection of the menu item takes place. Then the relevant information is transmitted directly and / or a submenu is called.
  • a submenu item is selectable from a plurality of selectable submenu items by turning the control knob 101.
  • This sub-menu item is called acoustic and output the acoustic designation via the speaker 107 or the headphones to the user.
  • This results in the submenu level selection method of a submenu item which is similar to the selection method of a main menu item at the level of the main menu. It is possible to subordinate and select further submenus of higher level in the same way to each submenu item.
  • communication dialer 1000 stores which main menus, submenus, and higher level submenus have been selected by the user.
  • the Everyknopfes104 allows the communication device in the state immediately after activation of the communication device to reset (so-called "reset") .It can be operated by pressing.
  • the digital camera 110 is a pickup device of the communication dialer 1000 for receiving optical information.
  • the digital camera 110 is provided and arranged to receive optical information from any objects positioned in the area of the tray 112.
  • the surface finish of the tray is such that it is rough.
  • a user with sensory impairment or sensory impairment, for example, by buttons determine where the tray 1 12 is located and thus from which area the digital camera at least receives information. If, for example, the user does not place an object from which optical information is to be recorded completely on the tray 112, he can do this, for example.
  • B. independently determine by sensing the shelf surface due to their surface properties and optionally adjust the position of the object.
  • the communication dialer 1000 may be adapted to both the needs of left-handed users and the needs of right-handed users.
  • the L-shaped holder 1 1 1 is attached to the boom 116, inter alia, the digital camera 1 15, set up and provided so that it can be staked on the surface 1 15 and 15 of this surface.
  • the tray 112 and the L-shaped holder 1 11 and its boom 1 16 are arranged so that the shelf along one of the longer base sides of the base of the housing 1 10 left of the housing 1 15 (see Fig. 2a) or right of the housing 1 15 (see Fig. 2b) is located.
  • the digital camera 1 10 is set up on the holder and provided that they by staking, rotating and attaching the L-shaped holder 11 1 on the surface 1 15 after their activation optical information from one or more (not shown) objects that the left (see Fig. 2) or the right (see Fig. 2a) arranged from the housing 115 tray 1 12 can be arranged, receives.
  • FIG. 3 shows a flowchart of a method for processing optical information for a user with a sensory impairment or impaired senses, in particular blindness or poor vision, using a communication selection device.
  • the rectangular boxes in FIG. 3 each represent a method step.
  • Lines with arrows connect a plurality of the rectangular boxes to one another, the index being indicated Direction in which the arrow points, that the process step to which the arrow assigns, takes place after the method step from which the arrow points away.
  • the following process steps, which are usually later in time, are represented by boxes that are mapped below usually preceding method steps.
  • One box is shown rotated by 45 degrees with respect to the other boxes, and two different lines descend from it, at the end of which arrows are attached, which each assign to one of two other boxes. This symbol represents a branch point of the method. Depending on which of two cases exists, one or the other method step is carried out here.
  • the method depicted in FIG. 3 has the following procedure: activation of a communication dialing device 1 takes place, this activation can take place from a standby idle state of the device, and then as the next step a recording of optical information 201 on the part of the user by means of a recording device the communication dialer 1000 instead. This is indicated by the arrow pointing from the top to the next box.
  • a communication dialer as shown in FIG. 2 a can be used.
  • a digital camera 110 serves as a recording device.
  • the recording of optical information can be done in an embodiment of a template on which, the receiving device is directed. Such a template is z. B.
  • the template can be positioned by the user on the tray 112, so that the user also exchange the template or z. B. in a book as a template, pages of the book can turn.
  • the next step following the acquisition of optical information is to inspect the optical information 202 for processability 203 or non-processability 204 in a color and / or image and / or text recognition system.
  • This is a test that z. B. in a data processing system, whether the automatic color and / or image and / or text recognition system is expected to at least partially successful color and / or image and / or text recognition of at least a portion of the recorded optical information in another will be able to perform the test to be distinguished from the test.
  • a criterion in this test in an embodiment is whether at all writing and / or images are shown, so z. B. be recognized whether one-sided printed paper has been positioned by the user with the unprinted side in the direction of the recording device in one In such a case, for example, no text recognition is possible on the side facing away from the recording device.
  • the next processing step 205 is the further processing 205 of at least some of the optical information by the color and / or image and / or text recognition system.
  • this further processing of at least part of the optical information 205 comprises a color and / or image and / or text recognition of at least part of the recorded optical information.
  • Such a text recognition consists in one embodiment in that at least a part of the optical information is recognized as text and translated into acoustic information. This is done, for example, by a voice output of the recognized text, which takes place via speakers of the communication dialer.
  • the further processing 205 of at least part of the optical information can be carried out automatically in one embodiment, that is, after checking in the case of processability 203 at least a part of the optical information is further processed, without the user, for example, a further actuation of the communication dialer is necessary ,
  • the further processing of the optical information can take place in the communication dialer or in a device remote from the communication dialer.
  • the next step is an automatic activation of a communication channel 3 between the communication dialer and at least one call center or at least one call center switching and a transmission of at least one Part of the optical information over the communication channel.
  • the entire recorded optical information is transmitted via the communication channel.
  • information about the examination of the optical information 202 is also transmitted, this may, for. For example, it may be a test report that provides information about one or more intermediate steps of the test.
  • further processing 205 of at least part of the recorded optical information takes place on the part of the call center or call center.
  • the language of the call center agent is transmitted via the communication channel to output devices for acoustic signals of the communication dialer, for example a loudspeaker or headphone connection.
  • the call center gives an instruction to the user, so that z. B. after changing the position of a template, were taken from the optical information, a re-recording optical information on his pages by means of a recording device of the communication dialer can be made again.
  • the instruction of the call center preferably aims at the fact that after changing the position of the original in accordance with the instructions and re-recording optical information, it can be expected that a re-examination of the optical information on the processability or non-processability in a dyeing and / or image and / or text recognition system will presumably lead to the determination of processability.
  • An example of such an instruction is one-sided printed paper, the printed side facing away from the receiving device of the communication dialer to rotate so that the printed side comes to rest in the direction of the optical information recording device. After the change of the position by the user, the method steps of the method can be run through again beginning with the inclusion of optical information on the part of the user.
  • Figures 4a, 4b illustrate the transmitting and / or receiving devices of the communication dialer 1000.
  • Figure 4a shows the housing 105 of the communication dialer 1000 shown and discussed in Figures 2a and 2b in a schematic sectional view in a particular embodiment with a circuit board 1 17 as a component.
  • the substantially rectangular circuit board 117 is installed in the housing 105 parallel to the surface 1 15 and connected via a line 1 18 with a switch 106.
  • the switch 106 is used for activation or deactivation of the communication dialer.
  • Fig. 4b shows the circuit board in plan view. Here, three rectangular unconnected regions 119a, 119b, and 119c are depicted on the circuit board 117, which schematically represent three different data ports.
  • the area 1 19a in this case represents electronic components which are provided and set up to be able to establish a communication channel via radio between the communication dialing device and at least one data processing unit, an information server or at least one network of information servers.
  • the area 1 19b stands for electronic components that are provided and set up to be able to establish a communication channel between the communication dialer 1000 and a telecommunication network. In one embodiment, this is done via a mobile radio network, in particular a UMTS mobile radio network.
  • the area 1 19c represents an Ethernet port which is provided and arranged to be able to establish a communication channel between the communication dialer and at least one data processing unit, an information server, or at least a composite of information servers.
  • FIG. 5 illustrates another embodiment of a communication dialing device 1000 * according to the invention, which, like the exemplary embodiments of FIGS. 2 a and 2 b , is designed as a stationary device to be installed stationary.
  • a communication dialing device 1000 * according to the invention, which, like the exemplary embodiments of FIGS. 2 a and 2 b , is designed as a stationary device to be installed stationary.
  • the communication dialer 1000 * shown in a perspective view in FIG. 5 has on its housing 105 * a button 1 * on which no actuating element 101 in the form of a control button for dialing 2 a communication channel or further control buttons 102 and 103 are provided.
  • touch-sensitive control panel is provided on the button 100 * 113th
  • the individual spatially separated, touch-sensitive control areas 101 * , 102 * and 103 * are used in the same way as the control buttons 101, 102 and 103 for selecting a communication channel (first control area 101 * ) or for volume control (second control area 102 * ) and for controlling the speed of the acoustic signal output (third control section 103 * ).
  • the three Control areas 101 * , 102 * , 103 * or the control field 100 * preferably work similarly to a so-called touchpad on the basis of a measurement of an electrical capacitance.
  • Control area 101 * detects an actuation, at the adjacent second and third control areas 102 * and 103 *, at least movements that are caused by a touching finger along the surface of the respective
  • Control range 102 * , 103 * are performed, evaluated to control the stored function.
  • the second control area 102 * evaluates a vertical component of the
  • a communication dialing device 1000 ' is again shown which does not form any actuation or operating elements physically present on the communication dialing device 1000' or its housing 105 'for carrying out a method according to the invention.
  • an optical recording device 110 'of the communication dialer 1000' which is also used for the detection of optical information, projects a virtual control field 100 'visible to the user next to the shelf (area) 12 once again integrated in the communication dialer 1000'.
  • the optical recording device 1 10 'detects - as the digital camera 110 of the preceding embodiments - of the tray 1 12 a defined surface area as a detection space 1 120 for optical information. Within this detection space 1120 can on the tray 1 12 arranged by a user objects or objects such. B. scanned documents through the optical pickup 110 'detected and corresponding optical information is detected.
  • the virtual control field 100 ' is generated on an activation of the communication dialer 1000' out on an optionally arbitrary for the user surface.
  • the optical pickup device 110 ' is designed to be at least partially movable, so that at least one part of the optical pickup device 110' projecting the control field 100 'is adjustably mounted on the extension arm 116.
  • an identical to the control panel 100 'control panel 100 ", which is offset and rotated by 90 degrees to the control panel 100' to the tray 112 illustrates that a virtual control panel 100 ', 100" almost arbitrary by the User is positionable.
  • the control panel 100 ', 100 "on the optical recording device 1 10' also be variably adjustable in size.
  • the generated virtual control field 100 ' in analogy to the physical control field 100 * of FIG. 5, separate, virtual control regions 101', 102 'and 103' are formed.
  • the individual control regions 101 ', 102', 103 ' are monitored by the optical recording device 1 10', ie in the present case, optically scanned so that a (specific) gesture carried out by a user in the respective control region 101 ', 102', 103 ' detected as an interaction with the control area 101 ', 102', 103 'and evaluated as an actuation of the thus defined actuating or operating element.
  • the communication dialer 1000 'thus has, in particular, means in the optical pickup device 1 10', which are set up and provided with the (first) control area 101 'to provide a virtual element for dialing 2 of the communication channel and an interaction of a user with this virtual element (101 ') as an actuation of the exclusively virtually present element (101').
  • gesture recognition is performed in which part of the virtual control field 100 'is permanently optically scanned by the optical pickup device 1 10' in response to a to initiate interaction of the user to be assessed as an actuation, in particular the selection 2 of the communication channel.
  • the two adjacently to the first control area 101 'and juxtaposed projected second (102') and third (103 ') control areas are each again the Lauthydroxynvention. Speed control.
  • the optical pickup 1 10 'equipped with means for gesture recognition so that a predetermined linear movement with a finger within the control areas 102', 103 'respectively causes a change in the volume or speed of an acoustic signal output.
  • FIG. 7 shows a further embodiment variant of a communication dialer 3000, via which all electronic components which were previously accommodated in or on the housings 105, 105 * , 105 'next to the shelf 1 12 in the preceding exemplary embodiments are integrated in a single component.
  • the communication dialer 3000 shown schematically in Figure 7 is designed as a mobile unit.
  • the communication dialer 3000 can hereby z.
  • Example be a commercial so-called smartphones or a commercially available mobile phone, which is set up and provided for carrying out a method according to the invention by being equipped with appropriate software.
  • the communication dialer together with a holding device 3001 to which it is attached and from the z. B. is only removable for repair purposes, form a standalone unit, so that such a communication dialer 3000 is not independently used without the holding device 3001.
  • the communication dialer 3000 is preferably set to perform a method according to the invention on a holding device 3001.
  • This holding device 3001 has a base part 3105 in the form of a plan view in the U-shaped foot on a footprint S, z. B. a table top, rests and rests flat on this footprint.
  • On the base part 3105 is a perpendicular to the footprint S extending rod-shaped holder 311 1 fixed to the transverse to the longitudinal direction of the holder 31 1 1 and thus substantially parallel to the footprint S extending a boom 3116 connects.
  • the holder 31 11 and the boom 3116 thus form substantially in side view an L-shape.
  • a receptacle 3161 is formed on or in which the communication dialer 3000 is permanently or (in the case of a trained as a mobile unit communication dialer 3000) releasably fixed. If the communication dialer 3000 is mounted on the boom 3116, it is hereby positioned in one above the footprint S and at a distance from the footprint S, which corresponds substantially to the length of the holder 311 1. As a result of this positioning above the footprint S, an area of the footprint S which can be predetermined via the communication dialer 3000 can be detected optically by means of an optical recording device 3110 provided on the communication dialer 3000. Optical information of objects arranged within this depositing surface 3112 can thus be detected by the optical recording device 31 10. For this purpose, the optical recording device 31 10 is at least partially, for. In the form of a lens visible on the communication dialer 3000, on a side of the communication dialer 3000 facing in the state of the footprint S mounted on the holder 3001.
  • the communication dialer 3000 shown in the receptacle 3161 can of course also a determination of the communication dialer 3000 on the boom 3116 by means of additional fastening means (not shown) z. B. in the form of a clamping screw may be provided.
  • the communication dialer 3000 also does not provide physical elements for activation and control while performing a method of the invention, as illustrated in FIGS. 1 and 3 ,
  • a virtual control panel 3100 is defined and monitored by the optical pickup 31 10 of the communication dialer 3000, so that an action of a user performed therein can be judged by the pickup optical apparatus 3110 to be an operation.
  • the control panel 3100 is preferably projected visibly onto the footprint S for the user, e.g. B. with a built-in optical recording device projector component.
  • the control panel 3100 is further divided into a plurality of (currently four) virtual control areas 3101, 3102, 3103, 3104 in which user-performed (identical) actions are judged to be operation and / or operation of different functions of the communication dialer 3000.
  • the individual virtual control areas 3101, 3102, 3103, 3104 define individual virtual operating and / or operating elements that can be used by a user for the control of the communication dialer 3000.
  • the optical recording device 31 10 having a scanning or monitoring sensor system by means of which the control section 3101 (or 3102, 3103, 3104) virtually generated by the optical recording device 31 is optically scanned and by means of which an action of a user is recognized, this can Action automatically (eg, based on an image analysis) to be evaluated to determine whether you with a stored, ie in the optical communication dialer 3000 stored or retrievable, match, which is to be evaluated as actuation of the corresponding control area 3101.
  • the communication dialer 3000 or its optical recording device 3110 can be set up and provided for locally touching the footprint S with a finger F of a hand H of the user in the virtual Control area 3101 as "pressing", ie to evaluate as operating the control area 3101. It can be z. B. such a touch or "pressing" are relatively easily recognized by the fact that the user with his finger F a part of the projection generated by the optical pickup 31 10 or the previously predetermined exclusively by the footprint S projection surface measurably influenced.
  • a voice control may be provided to implement a method according to the invention.
  • gesture recognition can also be provided in the exemplary embodiments of FIGS. 2 a, 2 b and 5 in order to control a communication dialer.

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  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • General Engineering & Computer Science (AREA)
  • Human Computer Interaction (AREA)
  • General Physics & Mathematics (AREA)
  • Physics & Mathematics (AREA)
  • Computer Hardware Design (AREA)
  • Signal Processing (AREA)
  • Computer Vision & Pattern Recognition (AREA)
  • Health & Medical Sciences (AREA)
  • Audiology, Speech & Language Pathology (AREA)
  • General Health & Medical Sciences (AREA)
  • Business, Economics & Management (AREA)
  • Educational Administration (AREA)
  • Educational Technology (AREA)
  • Telephonic Communication Services (AREA)

Abstract

La présente invention concerne un procédé pour fournir des informations à au moins un utilisateur présentant un handicap sensoriel ou une défaillance sensorielle, en particulier à un utilisateur non voyant ou à un utilisateur ayant une mauvaise acuité visuelle, par utilisation d'un appareil de sélection de communication. Le procédé de l'invention comprenant les étapes suivantes : sélection par l'utilisateur d'un canal de communication parmi plusieurs canaux de communication disponibles pour la sélection, au moyen d'un dispositif d'actionnement de l'appareil de sélection de communication, au moins l'un des canaux de communication disponibles pour la sélection étant un canal de communication entre l'appareil de sélection de communication et au moins un centre d'appel ou au moins un central d'appel, et au moins un autre des canaux de communication disponibles pour la sélection étant un canal de communication entre l'appareil de sélection de communication et au moins une unité de traitement de données électronique ou un serveur d'informations ou au moins une combinaison de serveurs d'informations; activation du canal de communication sélectionné par l'appareil de sélection de communication; et transmission d'informations par le canal de communication, la sélection du canal de communication s'effectuant par un actionnement unique ou multiple d'un élément précis du dispositif d'actionnement, la sélection de chacun des canaux de communication disponibles pour la sélection s'effectuant par actionnement du même élément du dispositif d'actionnement et l'activation du canal de communication sélectionné se déroulant automatiquement après la sélection.
PCT/EP2010/052482 2009-02-26 2010-02-26 Procédé et appareil de communication pour fournir des informations à des utilisateurs malvoyants WO2010097460A1 (fr)

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DE102009010449.6 2009-02-26
DE102009010449A DE102009010449B4 (de) 2009-02-26 2009-02-26 Verfahren zur Bereitstellung von Informationen und Kommunikationswahlgerät zur Durchführung eines Verfahrens zur Bereitstellung von Informationen

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DE102009061035A1 (de) 2011-02-03
DE102009010449A1 (de) 2010-09-09
DE102009010449B4 (de) 2011-04-28
DE102009061035B4 (de) 2011-05-19

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