WO2006085379A1 - 移動体診断を含む各種サービスを提供するサービス提供システム及び該システムに用いるカーa/v - Google Patents
移動体診断を含む各種サービスを提供するサービス提供システム及び該システムに用いるカーa/v Download PDFInfo
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- WO2006085379A1 WO2006085379A1 PCT/JP2005/002037 JP2005002037W WO2006085379A1 WO 2006085379 A1 WO2006085379 A1 WO 2006085379A1 JP 2005002037 W JP2005002037 W JP 2005002037W WO 2006085379 A1 WO2006085379 A1 WO 2006085379A1
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Classifications
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
Definitions
- the present invention relates to a service providing system that obtains information related to the operating status of a moving object such as an automobile or heavy equipment and provides various services including diagnosis.
- FIG. 1 is a diagram showing a conventional mopile information service system using a portable information device.
- the conventional mopile information service system shown in the following Patent Document 1 has the latest road / weather 'destination information by the information providing service company 50 on the vehicle 51 and is carried by the user.
- the information device (PDA) receives and analyzes the position information of the vehicle by the navigation system 52 and various sensor data mounted on the vehicle 51 by the self-diagnostic function installed in the vehicle 51, and the analysis information is the mobile information.
- the information is transmitted from the device to the information providing service company 50 and the car company 57 in real time.
- the car company 57 constantly monitors the operation status of the user's car 51 based on the analysis information, and the user provides appropriate information according to the situation.
- the major feature of this conventional technology is that data from various sensors installed in the automobile 51 are analyzed in advance by the self-diagnosis function installed in the automobile 51, and the analysis results are constantly analyzed by the information providing service company 50 and This means that the user's personal digital assistant (PDA) can always receive appropriate information sent to the car company 57.
- PDA personal digital assistant
- FIG. 2 is a diagram showing a conventional vehicle information management system in which a user terminal 66 and a vehicle information management company construct a system for exchanging vehicle data of the user vehicle 65 and follow up the vehicle maintenance inspection. is there.
- the conventional vehicle information management system disclosed in the following Patent Document 2 takes out vehicle data from the electronic control unit 67 and stores it in the memory card 68, and stores the vehicle data stored in the memory card 68. Is transferred to the hard disk of the user terminal PC 66, and the user terminal 66 provides a user-specific website provided by a vehicle information management company that manages the user's vehicle information via the Internet 64. Open 70 to obtain diagnostic information on the Web display screen.
- vehicle data is transferred from a data extraction means provided in the electronic control unit itself to a mobile phone via a short-distance wireless communication device, and instead of the Web screen on the PC of the user dedicated home page.
- a real-time diagnostic service that displays diagnostic information on the mobile phone's Web screen is disclosed.
- Patent Document 1 Japanese Patent Laid-Open No. 2002-230658
- Patent Document 2 Japanese Patent Laid-Open No. 2003-011747
- the mobile information device can transmit and receive at certain time intervals, and although the communication cost at the present time is lowered, it is combined with the contract fee and the annual membership fee. There is a problem that the communication cost burden is large!
- diagnostic information can be obtained in the user's mobile information device in real time, but data acquisition of diagnostic information is preset, and data acquisition conditions relating to information necessary for diagnosis are set. There is a problem that there is no function to do.
- the present invention acquires information on the operation status of the vehicle on-board sensor of the moving body and traveling environment information surrounding the moving body, stores the information in the portable information device,
- a service providing system that deploys on a user terminal via a portable information device, transmits the information to a service provider, and receives a service including diagnosis, and a function for freely setting data acquisition conditions related to the information
- the purpose is to provide a service providing system having a car and a car AZV used in the system.
- the present invention acquires information relating to the operation status from a moving body and travel environment information surrounding the moving body, stores the information in a storage medium of a user portable information device, and stores the portable information device as a user.
- a data setting unit for setting acquisition conditions and a data setting table for storing conditions set by the data setting unit are provided.
- the acquired information on the operating status and the traveling environment information are stored in the user portable information device, and the information on the diagnostic service is stored from the stored operating status information and the traveling environment information.
- FIG. 1 is a diagram showing a conventional mopile information service system using a portable information device.
- FIG. 2 is a diagram showing a conventional vehicle information management system using a user terminal.
- FIG. 3 is a configuration conceptual diagram of a service providing system including mobile object diagnosis according to an embodiment of the present invention.
- FIG. 4 is a diagram for explaining the details of the procedure in block A in FIG. 3 in more detail.
- FIG. 5 is a flowchart summarizing the procedure in the affiliated dealer indicated by block A in FIG.
- Fig. 6 is a diagram for explaining the main operation of the system in the automobile driving scene shown by block B in Fig. 3. [Fig. 6]
- FIG. 7 is a flowchart summarizing the system operation in the car driving scene shown by block B in FIG. 3.
- FIG. 8 is a diagram showing the operation status from the user's home PC shown in block C of FIG. 3 to the automobile manufacturer's diagnostic system.
- FIG. 9 is a flowchart summarizing the diagnosis service request operation on the home PC shown in FIG.
- FIG. 10 is a diagram showing a configuration of an automobile manufacturer diagnosis system according to an embodiment of the present invention.
- FIG. 11 is a block diagram showing processing of acquired data among a mobile phone, a car AZV (car navigation), and a car in the running of the car according to the embodiment of the present invention.
- FIG. 12 is a flowchart illustrating a recollection scene creation service as an example of service provision other than the diagnosis service according to the embodiment of the present invention.
- FIG. 13 is a diagram showing a first business model that occurs when the service provider according to the embodiment of the present invention is the automobile manufacturer itself.
- FIG. 14 is a diagram showing a second business model in which a service providing support company according to an embodiment of the present invention is separately provided to include and further develop the first business model of FIG.
- FIG. 15 is a diagram for explaining a third business model in collaboration with a nonlife insurance company according to an embodiment of the present invention.
- FIG. 16 is a diagram showing a fourth business model in which a service providing support company according to an embodiment of the present invention is separately provided to include and further develop the third business model of FIG.
- FIG. 17 is a functional block diagram according to the first embodiment for realizing emergency contact in the service providing system of the present invention.
- FIG. 18 is a functional block diagram according to a second embodiment for realizing emergency contact in the service providing system of the present invention.
- FIG. 19 is a block diagram showing a configuration for causing a hard disk held by the navigation system of the car AZV to function as a diagnostic data storage medium in the service providing system of the present invention.
- FIG. 20 is a diagram showing an enlarged configuration of the node disk shown in FIG.
- FIG. 3 is a conceptual diagram of a configuration of a service providing system including diagnosis according to the embodiment of the present invention.
- a mobile phone is described as an example of the portable information device, but a PDA (Personal Data Adapter) or the like may be used.
- a mobile object that is a device to be diagnosed In this example, a vehicle such as an automobile will be described as an example.
- the invention is not limited to an automobile, and may be a heavy machine, a ship, a flying object, or the like. And it doesn't matter whether it is for home use or for business use.
- the service provider will be described by taking an automobile manufacturer that manufactures a vehicle as an example, and an example in which a service providing system introduction terminal is provided in a dealer who sells the vehicle of the automobile manufacturer will be described.
- Block A in FIG. 3 is a diagram showing a store scene of the affiliated dealer 1 where the customer user purchases the car 2.
- the user purchases the contract for purchasing the car 2, the mobile phone 3 and the car AZV (Audio / Video) (including navigation) 4)
- a service contract including a diagnosis related to the operation status of the moving body is made by associating the data obtained from 4 and then the service providing system installation terminal 5 installed at the store of affiliate dealer 1 is used by the user Install application software that enables the acquisition of data necessary for service implementation including diagnosis on the mobile phone 3 owned by.
- Block B in FIG. 3 shows a scene in which the user places the mobile phone 3 on a predetermined position of the vehicle (for example, a mobile phone connection box or holder placed on the dashboard) and travels in a car.
- FIG. The various sensors mounted on the car 2, that is, the raw data from the in-vehicle sensor 6 and the information such as latitude, longitude, place name, road number transmitted by the car AZV4 are transmitted to the mobile phone 3 together. In this case, the data and information are converted into a predetermined format and stored in the storage medium of the mobile phone 3. The configuration of the storage medium included in the mobile phone 3 will be described later.
- Block C in FIG. 3 is a diagram showing a diagnosis service request scene after the user leaves the car 2 and goes home with the mobile phone 3 at home.
- the user opens a web page that can access the diagnostic service of car manufacturer 8 via the Internet from home PC7, calls the diagnostic system, and stores the diagnostic data stored in the storage medium of mobile phone 3 on PC7. Expand and make a diagnostic service request to the diagnostic system of car manufacturer 8. Web functions provided by car manufacturer 8 will be described in detail later. Requests for diagnostic services are not limited to homes, but can also be made at the office if a PC can be used exclusively.
- FIG. 4 is a diagram for explaining the details of the procedure in block A of FIG. 3 in more detail.
- Automobile 2 is a means of transmitting in-vehicle sensor data to car AZV4 when the manufacturer manufactures the vehicle. Is equipped in advance.
- Car AZV4 is equipped with a means to convert data and navigation information (latitude and longitude) from various sensors installed in car 2 into a format that mobile phone 3 can receive. With these means equipped, the dealer will bring the vehicle 2 to the contract user.
- the mobile phone 3 and the service providing system introduction terminal 5 are used to receive various sensor data of the car 2 to the user's mobile phone 3 via a cable interface such as USB or RS-232C. Install the software.
- the user when registering a user for an automobile manufacturer, the user is assigned user identification information (for example, ID, password) for accessing the Web of the automobile manufacturer 8, and the user is assigned the ID in the assigned user identification information, Use the password to access the car manufacturer 8's Web on your PC and receive this service.
- the mobile phone 3 is equipped with a function for transmitting diagnostic information stored in the mobile phone 3 to the automobile manufacturer outside the dial.
- the service providing system introduction terminal 5 is equipped with a function of receiving a diagnosis result from the automobile manufacturer 8.
- FIG. 5 is a flowchart summarizing the procedure in the affiliated dealer indicated by block A in FIG.
- the user starts a contract procedure for receiving a service from a service providing system (sometimes referred to simply as a “system”) including a diagnosis provided by an automobile manufacturer when purchasing a new car (Sl l).
- a service providing system sometimes referred to simply as a “system”
- the specification of the mobile phone 3 owned by the user, the presence / absence of the home PC 7 and the specification, the credit card, etc. are checked (S12).
- the contract fee (introduction fee) and annual fee are explained, and the contract contents of this service are confirmed (S 13).
- Car AZV is selected (S14).
- the total cost of the purchased vehicle and this service contract is estimated (S15).
- the final contract is entered (S16).
- a window photograph or the like can be stored in a storage medium provided in the mobile phone 3 in accordance with a predetermined data format.
- the car manufacturer 8's entire system is confirmed to operate using the mobile phone 3 with application software installed, including Web access.
- the lower part of Fig. 5 shows a display example of the diagnosis result by the pseudo system, that is, a display example of the diagnosis result including the car navigation information, the in-vehicle sensor data, the car window photography situation, and the like.
- the data array is converted so that the diagnosis result represents the date and time at the time of measurement, the latitude and longitude, the position of the sensor mounted on the vehicle, and the relationship between the sensors by introducing the above application software. Is displayed.
- FIG. 6 is a diagram for explaining the main operation of the system in the vehicle running scene shown by block B in FIG.
- the in-vehicle sensor 6 monitors the reception status of the car AZV4 and transmits sensor data during driving to the car AZV4.
- Car AZV4 converts car navigation information (latitude, longitude, etc.) and in-vehicle sensor data into a format that mobile phone 3 can receive data, and monitors the reception status of mobile phone 3 while monitoring the data transmission interval set by the user. Send data to mobile phone 3.
- Car AZV4 also transmits the reception status of car AZV4 to the sensor control unit of the car.
- the mobile phone 3 transmits the reception status of the mobile phone 3 to the car AZV4 and converts the in-vehicle sensor data transmitted from the car AZV4 into a data array according to a predetermined format to a storage medium (not shown).
- a car window photograph taken with the mobile phone 3 is also stored in the storage medium of the mobile phone 3 together with car navigation information (latitude, longitude, etc.) and in-vehicle sensor data.
- FIG. 7 is a flowchart summarizing the system operation in the automobile running scene shown in block B of FIG.
- the car is delivered from dealer 1 to the customer user (S3 1).
- the mobile phone 3 is installed in a predetermined holder and the normal operation (running) is started (S33).
- the charging function for the mobile phone 3 works to increase the battery capacity.
- existing wireless communication means such as Blue-tooth
- Data can be sent to and from the car A ZV4.
- the mobile phone 3 is turned on (S34).
- the engine is started (S35), and the acquired setting data is confirmed (S36).
- Confirmation of acquisition setting data is an operation to confirm the setting state of the acquisition data required for diagnosis displayed on the LCD monitor (liquid crystal display device) of the car AZV4 as shown in the display example at the bottom of FIG.
- the LCD monitor display you can also check settings such as the sensor position in the car, the time interval for data acquisition, and the digital camera function S built-in to the mobile phone 3 S Standby state!
- S37 After automatically confirming the data transmission / reception state with the mobile phone 3 in (S37), it is confirmed whether the preset state of the acquired data required for diagnosis is retained (S38). If you want to change the settings, return to step S36 to enter the change procedure.
- the LCD monitor also functions as a setting operation panel on the display screen, and the acquired data can be changed by pressing a predetermined position to be changed on the operation panel. If the setting is not changed, the storage of the data after departure in the storage medium of the mobile phone 3 is automatically started (S39).
- a built-in camera captures the vehicle window in accordance with the acquisition of in-vehicle sensor data and combines it with the latitude and longitude obtained from the navigation system so that the driving environment at the time of data acquisition can be accurately grasped.
- the customer user stops the engine and leaves the vehicle 2 S40
- the user also removes the mobile phone 3 and carries it with the installation holder force (S41).
- the above is the flow when driving a car.
- FIG. 8 is a diagram showing an operation state from the user's home PC shown in block C of FIG. 3 to the automobile manufacturer's diagnostic system.
- the user connects the mobile phone 3 to the home PC with an interface cable such as USB.
- an interface cable such as USB.
- Once you have started up your home PC enter your ID and (initial) password, and access the Web of the service provision system that can receive the diagnostic service of car manufacturer 8.
- Install the application software that transfers the data stored in the mobile phone 3 to the PC 7, and if so, download it from the Web of the service providing system. After opening the application software on the PC, follow the instructions on the web Then, transfer the desired data to PC7 for display. Check the data to be sent to car manufacturer 8, and send the data (diagnostic data) using the send button.
- FIG. 9 is a flowchart summarizing the diagnosis service request operation on the home PC shown in FIG.
- the user carries the mobile phone 3 and gets off the car (S51). At home, connect the mobile phone 3 to the PC with a USB interface cable.
- the desired data stored in the mobile phone 3 is developed on the PC (S53). Users need to be careful not to send unnecessary data, such as privacy-related data such as latitude / longitude and car window photos.
- the automobile manufacturer 8 that has received the diagnostic data transmitted from the user notifies the user that the diagnostic data has been received and the number of days required until the diagnostic result is obtained via the web or electronic mail (S55). .
- the car manufacturer 8 notifies the user of the diagnosis result (S56). If you send the diagnostic results to the dealer's headquarters, which is the dealer from the car manufacturer 8, you can prepare the dealer's user support system in advance. The user notifies the automobile manufacturer 8 that the diagnosis result has been acquired (S57). The partner dealers that have introduced the system are introduced on the Web (S58). The user selects the nearest partner dealer with high convenience (S59). The reason why it is possible to select a partner dealer with high convenience is that it may be inconvenient to go to the purchasing dealer because of moving, etc. after a few years after contracting with the purchasing dealer. This is because it is necessary to construct a system considering user convenience.
- the user will contact the car manufacturer 8 (S60).
- the user adds a request (inspection item, visit date, etc.) to the selected dealer and sends the diagnosis result to the selected dealer (S61).
- the dealer who receives it confirms the user's request (S62). Notification may be made via the Web or e-mail.
- the user sends a confirmation message from the web (S63) and makes a formal request to the selected dealer.
- FIG. 10 is a block diagram showing a configuration of a diagnosis system of an automobile manufacturer as a service provider according to the embodiment of the present invention. Diagnostic data sent from the user via the Internet is searched by the customer management control unit 9 in the customer management database 9 to check if the user registration has been made! /, And the latest access of the user The situation etc. customer management database
- the automatic diagnosis control unit 12 automatically grasps the altitude at the time of travel from the map database (not shown) in the automatic diagnosis control unit 12 from the position (latitude, longitude) data to which the user force is also transmitted.
- the atmospheric pressure can also be estimated.
- the diagnosis result by the automatic diagnosis control unit 12 is stored in the customer-specific diagnosis result storage unit 13 for each user.
- the diagnosis results are compared with cases accumulated in the past via the automatic diagnosis control unit 12, and the result of the diagnosis is compared with the case of the applicable model in the vehicle type diagnosis result database 15 in the validity verification unit 14. Verify the validity of.
- the vehicle type statistical processing unit 16 based on the vehicle type diagnosis result database 15, the vehicle type statistical processing unit 16
- the user's diagnostic data can be saved on the hard disk of the user PC 7 by the application software downloaded by the contract user, it receives notification of diagnostic results and other services, such as a recollection scene creation service described later.
- the system is configured so that it can be expanded on the Web page of the customer PC 7 only when accessing the Web of the car manufacturer 8 with the ID and password.
- FIG. 11 is a block diagram showing processing of acquired data between the mobile phone, the car AZV (power navigation), and the car in the running of the car according to the embodiment of the present invention.
- the main controller 17 of the car AZV (car navigation) 4 performs transmission / reception control with the automobile 2 and transmission / reception control with the mobile phone 3.
- the main controller 17 may have a form held by the power vehicle 2 that is held by the car AZV (car navigation) 4.
- Various sensor data from the in-vehicle sensor 6 mounted on the automobile 2 is AZD converted by the sensor data main processing device 20, and the array of various sensor data is controlled as digital data, and each element of the array data is subjected to a sensor.
- An identification code such as an identifier (not shown) is added, and the clock function held by the power AZV (car navigation) 4 or mobile phone 3 is used, via the controller A26 or controller C25, and the main controller 17,
- the time at which the data is acquired at the set time interval is added to the end of at least the beginning of the array data and stored in the memory unit (not shown) of the sensor data main processing device 20 by the controller B18.
- the controller B18 calls the data array stored in the memory unit (not shown) of the sensor data main processing device 20 to which the acquisition time and the sensor identifier are added,
- the data is transmitted to the main controller 17 and stored in the first memory A (not shown) in the main controller 17.
- data acquisition such as car navigation data setting, in-vehicle sensor setting, car window photo setting, data acquisition time interval setting, etc. in advance in the acquisition data setting unit 24 of the car AZV (car navigation) 4 Acquisition conditions are set.
- the list of acquired data items is shown on the left side of Fig. 11 corresponding to the data acquisition destination.
- the conditions set by the acquired data setting unit 24 are stored in a nonvolatile memory (not shown) of the data setting table 23 and automatically called by the main controller 17 when the engine is started.
- the navigation data transmission unit 22 controls the arrangement of the navigation data, adds an identifier (not shown) of each data to each element of the arrangement data, and further controls the car AZV (car navigation) 4 or the mobile phone 3 by the controller C25. With the clock function held by, the data acquisition time at the set time interval is added to at least the beginning or end of the array data via the required controller and stored in the memory unit (not shown) of the navigation data transmission unit 22 To do.
- the controller C25 calls the data array to which the acquisition time and the identifier stored in the memory unit (not shown) of the navigation data transmission unit 22 are added, and the main controller 17 And temporarily stored in the second memory B (not shown) in the main controller 17.
- the car window AZV (car navigation system) 4 or car window photograph data sequentially photographed in conjunction with the clock function held by the mobile phone 3 is controlled by the controller A 26 according to the data setting table 23. Is added to the main controller 17, and is stored in a third memory C (not shown) in the main controller 17.
- the converted data block is transmitted to the controller A26 of the mobile phone 3 by the main controller 17.
- the transmitted data block is converted in accordance with the format of the application software that controls the display and data arrangement stored in advance in the large-capacity storage unit 27 by the controller A26 so as to correspond to the operation on the user's home PC. Then, it is sequentially stored in the large-capacity storage unit 27 held by the mobile phone 3.
- the large-capacity storage unit 27 is a small hard disk (HDD) or non-volatile semiconductor memory.
- the storage unit 27 provided in the mobile phone 3 used in the present embodiment stores the storage unit 27 when the user makes a service provision contract including diagnosis and installs application software on the mobile phone 3. Since the root directory for diagnosis is created, the web page power of the automobile manufacturer is provided on the mobile phone 3. When accessing the stored data in the storage unit 27, the diagnostic directory is automatically referred to, and only the diagnostic accumulated data can be expanded on the user PC.
- a storage area for diagnostic data is always secured in the storage section 27 provided in the mobile phone 3 by adding a mechanism for automatically deleting stored data or directories from the storage section 27 provided in the telephone 3 This makes it possible to obtain diagnostic data with peace of mind.
- the memory provided in the mobile phone 3 is separate from the area for storing data when using a normal mobile phone.
- a certain diagnostic data area can always be secured.
- the application software of the service providing system including diagnosis is stored in advance, and it is possible to install the OS dedicated to the service providing system including diagnosis.
- This area setting is performed when the service providing system introduction terminal 5 connects the mobile phone 3 via a cable interface such as USB or RS-232C when the user enters into this contract.
- a partition partition on the hard disk (HDD) it is preferable to provide it on the outer periphery from the viewpoint of transfer rate.
- the service provision system introduction terminal 5 once stores the data in the storage unit 27 of the user's mobile phone 3 in the service provision system introduction terminal 5 Set the partition after saving to the storage unit (not shown), install the application software, then save and relocate the user data to the storage area outside the set partition Has function.
- user data once saved in the storage unit (not shown) of the service providing system introduction terminal 5 is automatically stored in the storage unit (not shown) of the service providing system introduction terminal 5 at the time when the setting process is completed. Will be erased automatically.
- FIG. 12 is a flowchart illustrating a recollection scene (eg, album) creation service as an example of service provision other than the diagnosis service according to the embodiment of the present invention.
- This service allows users to use data stored in the mobile phone 3 to create recollection scenes (eg albums) on their home PCs.
- the user accesses the car manufacturer's Web by entering the ID and password on the home PC (S71).
- Transfer the travel route data latitude and longitude
- a peripheral road is automatically created (S74).
- the surrounding roads are prepared by tools.
- a mark indicating a car window picture is displayed on the travel route (S77). You can then click the mark to display the car window photo, or delete the car window photo individually and attach another photo.
- a recollection scene (album) is created in which the driving thought (travel destination) and the travel route are integrated. Created like this
- the recalled scene data is saved on the hard disk of the PC and the process is terminated (S78).
- the Web tool is opened using the home PC (S81).
- the data stored on the hard disk of the PC that is, the travel route and incidental data so far are expanded on the Web page (S82).
- the latest data stored in the mobile phone is transferred to the tool (S83).
- it is determined whether to automatically attach a vehicle window photograph to the travel route and the surrounding route S84. If automatic attachment is not performed, a favorite photograph taken with a digital camera or a favorite vehicle window photograph is attached by editing (S85).
- a mark indicating a window picture is displayed on the travel route (S86).
- a new recollection scene (album) is created in which the memories of traveling by car (travel destination) and the travel route are integrated.
- the new recollection scene data created in this way is added to the hard disk of the PC and finished (S87).
- S87 the hard disk of the PC and finished
- local information (local area tourist information, advertisement information) is stored in the storage medium of the portable information device via the car AZV and then the home page of the car manufacturer's web page.
- the local information stored in the storage medium of the portable information device can be referred to on the Web page (hereinafter referred to as the local information browsing service). That is, the local information provided via the Web is stored in the portable information device used in the service providing system including the diagnosis described above together with the diagnostic data in the storage medium of the portable information device, and the user returns to the home PC after returning home.
- the local information stored in the storage medium of the portable information device can be referenced on the Web page.
- local information is transmitted to the user's mobile phone along with the diagnostic data acquired through the car AZV4 when the vehicle is running. Store it in Story 3, and after the user gets off, access the Web page of car manufacturer 2 on home PC 7 and refer to the local information stored in mobile phone 3 on the Web page.
- users should watch, listen and use the local information provided while driving a car. Has not been.
- the local information browsing service of the present invention stores local information acquired by driving a car in a storage medium of a portable information device, and the user returns home and then the car manufacturer's Web page on his home PC. You can access the local information stored in the portable information device's storage medium and browse the local information on the web page, so you can browse, listen and use the local information provided while driving the car. can do. Providing such a service in combination with the user's diagnostic service will help automaker 2 to acquire valuable vehicle driving data.
- FIG. 13 is a diagram showing a first business model that occurs when the service provider according to the embodiment of the present invention is the automobile manufacturer itself.
- the automobile manufacturer 200 concludes a service provision contract including vehicle diagnosis with the customer (user) 100, and the card dealer 300 performs a contract procedure with the user 100.
- the car manufacturer 200 installs the equipment and software necessary for system use in the car dealer 300, and pays a part of the usage fee collected from the user 100 as a contribution fee according to the contribution of the car dealer 300.
- Indicators of contribution fees can include, for example, monetary merits at automaker 200, construction of a database based on revenue from service contracts and diagnostic data collected from users 100, improvement of development efficiency and utilization of diagnostic data, and improvement of design costs. . These items can be expressed as numerical values in the financial statements of automaker 200, etc., and can be indicators with high accuracy.
- monetary merits at automaker 200 can be expressed as numerical values in the financial statements of automaker 200, etc., and can be indicators with high accuracy.
- As a merit other than money it is possible to understand customer satisfaction by conducting questionnaires to 100 customers and contribute to their improvement.
- Card dealer 300 financial benefits include contract revenue dividends and repair requests The expansion of users can be expected to improve repair and parts replacement revenue.
- a non-monetary merit there is an effect that the direct contact with the user 100 is increased and the trust of the user 100 is increased.
- the benefits for the user 100 are the financial merit of preventing major repairs and the fact that the vehicle can always be operated with peace of mind! It is possible to give a non-monetary merit that you can.
- online diagnostic services have been proposed, but real-time services for users are not effective due to the increased user burden due to the high risk of excessive mobile phone communication costs in addition to contract and annual fees. If you do, the churn rate may increase.
- the user's anxiety increases when trouble diagnosis occurs while driving, and a message that the trouble is reduced after a certain amount of time has passed since the trouble diagnosis while driving is repeated. This could lead to a situation where the user is not reliable in the diagnostic service.
- the automobile manufacturer provides an essential diagnostic service, while the automobile manufacturer is required for development and improvement. As a result, it is possible to continue good quality diagnostic services.
- FIG. 14 is a diagram showing a second business model in which a service providing support company according to the embodiment of the present invention is separately provided to include and further develop the first business model of FIG. It is.
- the service providing support company 400 develops a system related to this business model for the automobile manufacturer 200, while the automobile manufacturer 200 receives a user linked to the number of diagnostic service contracts, diagnosis results, and a user's 100 dealer visit. Have the contract fee distributed.
- the service providing support company 400 performs the installation “maintenance management” update of the system related to this business model for the card dealer 300 and also plays an interface role between the user 100 and the card dealer 300.
- the management of the web page where the user 100 searches for the optimal service contract dealer (in terms of time and location) on the web page of the car manufacturer 200 For example, the latest information on the service provided by the card dealer 300 itself is updated, and the link between the user 100 and the car dealer 300 is linked to the web page of the car manufacturer 200 to introduce the dealer.
- a dealer that meets the conditions is automatically notified, and a request for a system related to this business model is processed. Even if this service is provided, the management load of the car manufacturer 200 can be reduced without violating the confidentiality of the car manufacturer 200.
- the second business model is a manifestation of the service provision support company 400 that should have been hidden by the first business model and should not be seen.
- Service provision support company 400 collects contribution fees from automaker 200 based on indicators such as the contract volume of 100 customers, growth in the number of contracts, development of automaker 200 'improving efficiency, and improving profitability of car dealer 300 Will do.
- Advantages of the second business model shown in Fig. 14 include the financial benefits of the service providing support companies that have appeared in this business model: You can collect contribution fees by introducing them to dealers, and measure the satisfaction of automakers, car dealers, and users as a non-monetary merit. Can be achieved. The monetary merits and non-monetary merits of users, dealers, and automakers are the same as those in the first business model shown in Fig. 13, and will not be described here.
- FIG. 15 is a diagram for explaining a third business model that is intended to collaborate with a non-life insurance company according to an embodiment of the present invention.
- Automaker 200 has partnered with non-life insurance company 500 who agrees with the total benefits of the service provision system including diagnosis, and user 100 selects affiliated non-life insurance company 500 from the automaker's 200 web page and joins it.
- the non-life insurance company 500 notifies the automobile major 200 of the establishment of a new insurance policy according to the contents of the subscription application from the user 100, and from the car manufacturer 200, the information on the diagnosis result of the user 100 is obtained from time to time. You can get it.
- the non-life insurance company 500 notifies the automobile manufacturer 200 of the code number of the non-life insurance company 500 and the control number of the contractor when the new insurance policy for the user 100 is established. It is stored as an incidental condition for user 100 in the customer management database 10 held by the system.
- Non-life insurance company 500 is assigned a special code from car manufacturer 200 that can only be accessed by the car manufacturer 200 for the diagnosis results of the contracted user, and uses the system of the non-life insurance company 500 (not shown) to access the system of the car manufacturer 200. And automatically It becomes possible to monitor the diagnosis results of insurance contract users.
- customer management database is assigned a special code from car manufacturer 200 that can only be accessed by the car manufacturer 200 for the diagnosis results of the contracted user, and uses the system of the non-life insurance company 500 (not shown) to access the system of the car manufacturer 200. And automatically It becomes possible to monitor the diagnosis results of insurance contract users.
- the diagnosis results included in 10 are the status of the diagnosis request and the safety action results related to maintenance including repairs in the card dealer 300 of the user 100 based on the result.
- the non-life insurance company 500 can determine the amount of premiums allocated to the user 100 at the end of the insurance contract, and the contract is terminated by linking with the system of the non-life insurance company 500 (not shown).
- the allocation of insurance premiums to user 100 can be automatically transferred to user 100's account at the time of new contract.
- the non-life insurance company 500 has a low diagnosis result from the standpoint of promoting the possibility of insurance premium allocation. Being able to contact the user 100 gives advice from a serious standpoint, creating a virtuous cycle as a business system.
- this business model is expected as a service to improve the contract rate, and at the same time, it can be expected to reduce the total amount of insurance claims paid.
- the user 100 can actively ask the automobile manufacturer 200 to make a diagnosis, and the automobile manufacturer 200 can build a more abundant database of vehicle driving conditions.
- the automaker 200 which is not self-reported by the user 100, it is possible to have a fair insurance premium allocation index, so troubles with insurance contract users can be avoided.
- the virtuous cycle of these cycles is expected to reduce the number of accidents due to poor maintenance as a social effect.
- the non-life insurance company 500 directly receives the user 100 from the car manufacturer 200.
- the discount rate can be allocated to each user 100, and the user 100 can make up for the annual fee of the service providing system.
- FIG. 16 is a diagram showing a fourth business model in which a service providing support company according to the embodiment of the present invention is separately provided to include and further develop the third business model of FIG. It is.
- service provider 600 develops a system related to this business model for non-life insurance company 500 and automobile manufacturer 200, while The insurance company 500 is allocated based on the insurance contract fee, and the automobile manufacturer 200 is allocated the user contract fee linked to the number of diagnostic service contracts, diagnosis results, and the user's 100 dealer visit.
- the service providing support company 600 installs / maintains / updates the system related to this business model for the card dealer 300 and plays an interface role between the user 100 and the card dealer 300.
- the content of the interface role is the same as that described in FIG.
- the insurance company subscribes to automobile insurance with a non-life insurance company.
- the non-life insurance company allocates insurance premiums to contracted users by encouraging users to use the diagnostic system while confirming the risk, thereby reducing the burden on the user and making the database of automobile manufacturers more efficient. Construction becomes possible.
- receiving insurance premiums from non-life insurance companies it is possible to make the annual membership fee for this service contract virtually zero, and in consideration of payments for other services, It can be an attractive service providing system for the user.
- FIG. 17 is a functional block diagram according to the first embodiment for realizing emergency contact in the service providing system of the present invention.
- a shock sensor that is one of the in-vehicle sensors 6 installed in the car 2 when an accident occurs while only the user is on board and the user loses consciousness, or in the case of a single accident that is conscious but cannot move 28
- the controller B18 detects a level signal that exceeds a certain level, the controller B18 interrupts the processing of the main controller 17 of the car A ZV4 and transmits an emergency code.
- the main controller 17 that has received the emergency code stores at least one emergency contact telephone number and / or e-mail address registered in advance with the controller A26 of the mobile phone 3 in the emergency contact table.
- the navigation system power of the car AZV4 is the location information (latitude and longitude) stored in the large-capacity storage unit 27 provided in the mobile phone 3. Instruct to send the location information by converting the latest location information into voice and / or text.
- the emergency contact information if it is a personal contact information of each user other than the so-called car manufacturer or the emergency support center operated by this service provider, the car manufacturer can be contacted.
- the service provider does not need to pay for the personnel and equipment to deal with it, minimizing the impact on the total service cost, and the user is responsible for the annual membership fee for this emergency contact service. Flower!/,.
- the car AZV4 itself mounted on the car 2 may break down first, and an emergency contact transmission instruction may not be possible.
- FIG. 18 is a functional block diagram according to the second embodiment for realizing emergency communication in the service providing system of the present invention.
- the present embodiment incorporates a shock sensor 28 into the mobile phone 3 as shown in FIG.
- the mobile phone 3 can be used to make emergency contact without relying on the main controller 17 installed in the car AZV navigation 4.
- the controller A26 of the mobile phone 3 detects the signal from the shock sensor 28 at all times or at certain time intervals, and when detecting a level signal of a certain level or higher, the controller A26 executes an emergency contact instruction.
- the large-capacity storage unit 27 is a hard disk, there is a concern that it may break down when subjected to a large impact. Therefore, the latest location information is a semiconductor memory (not shown) provided in the controller A26 of the mobile phone 3. ) Once stored and stored until the next new location information is transmitted, it is possible to improve the execution accuracy of emergency contact. A nonvolatile memory is convenient.
- the mobile phone 3 automatically sends a special tone for emergency contact when making an emergency contact, but the user makes an emergency contact. If it is determined that it is not necessary, the emergency communication can be canceled by the user pressing a cancel button (not shown) within a preset time.
- the power provided by the service providing system of the present invention is described by taking a general user vehicle as an example.
- the present invention is also applied to, for example, a heavy machine (bulldozer, crane, construction machine, etc.) connected to a general user vehicle.
- This service provision system is useful for building important databases or managing maintenance schedules.
- a navigation system is not required, so the in-vehicle sensor power installed in the heavy equipment is also transmitted to the mobile phone and stored in the storage medium of the mobile phone, providing a diagnostic service via the PC
- a service provider is a service useful for database construction or maintenance schedule management. It will be a service provision system that can provide
- the service providing system of the present invention described in the first embodiment stores diagnostic data in a portable information device, and the user PC has a certain level (based on time and travel distance) via broadband. It is a diagnostic service system with high accuracy by making a diagnosis based on sufficiently abundant data, and the user's portable information device is used directly for communication with manufacturers, dealers, non-life insurance companies, and service provider companies.
- the overall system is extremely simple, and it is a great advantage for users that there is no monetary burden on communication costs. Especially, annual fees can be kept to a very low level. Manufacturers can acquire a lot of information that can be used in the aftermarket, enabling device development from the customer's perspective.
- a mobile phone owned by an individual can be used and the communication cost is not required. There is no need to prepare the equipment, and it is completely free from complicated paperwork such as the adjustment of operating costs (communication costs).
- the storage unit 27 provided in the mobile phone 3 is configured to store sensor data and other driving environment information (position information, car window photos, local information) during driving.
- a navigation system with a built-in hard disk is used.
- System (HDD navigation) built-in car AZV which is configured to store sensor data and other driving environment information (location information, car window photos, local information) during driving.
- sensor data and other driving environment information during driving are stored in the hard disk of the HDD navigation, the user can drive without carrying a mobile phone.
- the user can receive a service equivalent to that of the first embodiment just by sucking up diagnostic data from the hard disk of the HDD navigator into the storage unit provided in the mobile phone.
- FIG. 19 is a block diagram showing a configuration for causing a hard disk held by the navigation system of the car AZV to function as a diagnostic data storage medium in a service providing system including diagnosis according to the present invention.
- the hard disk 30 held by the navigation system of the car AZV4 can store data regardless of whether the mobile phone 3 is placed at a predetermined position on the vehicle.
- the in-vehicle sensor data stored in the first memory A of the main controller 17 of the car A / V4 the navigation data stored in the second memory B, and the third memory C are stored.
- the window image data is converted into data blocks for each time identifier that matches each other.
- the converted data block is stored in the car A by the main controller 17 of the car AZV4. Sent to / V4 controller C25.
- the transmitted data block is sequentially stored in the hard disk 30 for each data block by the controller C25. Therefore, if the mobile phone 3 travels without being connected, the mobile phone 3 will be connected to the car AZV4 at a later date, and the diagnostic data stored in the hard disk 30 will be carried by following the navigation operation screen of the car AZV4. Transfer to storage unit 27 provided on phone 3. Here, the transfer to the storage unit 27 provided in the mobile phone 3 will be described.
- the car AZV4 main controller 17 instructs the car.
- the controller C25 of A / V4 sucks up the block data with time identifier stored in the hard disk 30 and sends it to the controller A26 of the mobile phone 3 according to the transmission / reception control of the main controller 17.
- the transmitted data block is stored in advance in the large-capacity storage unit 27 by the controller A26 so as to correspond to the operation on the user's home PC. It is converted in accordance with the format of the application software that controls the stored display and data arrangement, and is sequentially stored in the mass storage unit 27 of the mobile phone 3.
- the hard disk 30 stores diagnostic data in a partition area dedicated to the diagnostic system, like the storage unit 27 of the mobile phone 3 as shown in FIG. The remaining area is a data area outside the diagnostic system, and navigation map data or the like is stored in the area in advance.
- the hard disk held by the navigation system is made to function as a diagnostic data storage medium in place of the portable information device held by the user.
- the mobile information device owned by the user is used, and the communication cost of the mobile information device itself is unnecessary.
- Device information can be acquired from the customer's perspective.
- a service providing system including the diagnosis of the present invention for business use a mobile phone owned by an individual can be used and the communication cost is unnecessary, so the business operator needs to prepare a special mobile information device. It is completely freed from complicated paperwork such as the settlement of Hanagu operation costs (communication costs).
- the present invention provides a method for acquiring information related to the operating status of a mobile unit and information obtained by the navigation system, and a service for diagnosing the operating status of the mobile unit based on the information acquired by the method.
- it can be applied to the construction of a mobile manufacturer's database and a service provision system that provides useful services among other alliances (partner companies). It is also applicable to users who use not only private mobile units but also lease companies and taxi companies.
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- General Health & Medical Sciences (AREA)
- Human Resources & Organizations (AREA)
- Marketing (AREA)
- Primary Health Care (AREA)
- Strategic Management (AREA)
- Physics & Mathematics (AREA)
- General Business, Economics & Management (AREA)
- General Physics & Mathematics (AREA)
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Abstract
Description
Claims
Priority Applications (4)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
PCT/JP2005/002037 WO2006085379A1 (ja) | 2005-02-10 | 2005-02-10 | 移動体診断を含む各種サービスを提供するサービス提供システム及び該システムに用いるカーa/v |
DE112005003453T DE112005003453T5 (de) | 2005-02-10 | 2005-02-10 | Dienstleistungssystem zum Bereitstellen von verschiedenartigen Diensten, einschliesslich der Diagnose eines mobilen Körpers, und Auto-Audio/Video-Vorrichtung, die für das System verwendet wird |
JP2007502522A JPWO2006085379A1 (ja) | 2005-02-10 | 2005-02-10 | 移動体診断を含む各種サービスを提供するサービス提供システム及び該システムに用いるカーa/v |
US11/890,336 US20080010560A1 (en) | 2005-02-10 | 2007-08-06 | Service provision system for providing various services including diagnosis of a mobile body and car audio/video apparatus used for the system |
Applications Claiming Priority (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
PCT/JP2005/002037 WO2006085379A1 (ja) | 2005-02-10 | 2005-02-10 | 移動体診断を含む各種サービスを提供するサービス提供システム及び該システムに用いるカーa/v |
Related Child Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
US11/890,336 Continuation US20080010560A1 (en) | 2005-02-10 | 2007-08-06 | Service provision system for providing various services including diagnosis of a mobile body and car audio/video apparatus used for the system |
Publications (1)
Publication Number | Publication Date |
---|---|
WO2006085379A1 true WO2006085379A1 (ja) | 2006-08-17 |
Family
ID=36792955
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
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PCT/JP2005/002037 WO2006085379A1 (ja) | 2005-02-10 | 2005-02-10 | 移動体診断を含む各種サービスを提供するサービス提供システム及び該システムに用いるカーa/v |
Country Status (4)
Country | Link |
---|---|
US (1) | US20080010560A1 (ja) |
JP (1) | JPWO2006085379A1 (ja) |
DE (1) | DE112005003453T5 (ja) |
WO (1) | WO2006085379A1 (ja) |
Cited By (2)
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JP2013232793A (ja) * | 2012-04-27 | 2013-11-14 | Kyocera Corp | 携帯電子機器、通信方法、及び通信プログラム |
JP2018055191A (ja) * | 2016-09-26 | 2018-04-05 | 株式会社日立製作所 | データ収集システム |
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WO2009114940A1 (en) * | 2008-03-17 | 2009-09-24 | Intelligent Mechatronic Systems Inc. | Roadside and emergency assistance system |
US9167520B2 (en) * | 2012-03-20 | 2015-10-20 | Qualcomm Incorporated | Controlling applications in a mobile device based on environmental context |
DE102012011538A1 (de) | 2012-06-08 | 2013-01-17 | Daimler Ag | Verfahren und System zur Telediagnose von Fahrzeugen |
DE112017001823B4 (de) * | 2017-01-25 | 2024-02-22 | Kyocera Corporation | Drahtloskommunikationsvorrichtung, verfahren zum steuern einer drahtloskommunikationsvorrichtung und drahtloskommunikationssystem |
CN113536056A (zh) * | 2021-07-21 | 2021-10-22 | 中国第一汽车股份有限公司 | 一种整车电量管理方法、装置、设备及存储介质 |
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Also Published As
Publication number | Publication date |
---|---|
JPWO2006085379A1 (ja) | 2008-06-26 |
DE112005003453T5 (de) | 2008-01-03 |
US20080010560A1 (en) | 2008-01-10 |
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