WO2003098507A1 - Dispositif tablette-ecran de menus sans fil et systeme de commande de service de clients - Google Patents

Dispositif tablette-ecran de menus sans fil et systeme de commande de service de clients Download PDF

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Publication number
WO2003098507A1
WO2003098507A1 PCT/JP2002/008605 JP0208605W WO03098507A1 WO 2003098507 A1 WO2003098507 A1 WO 2003098507A1 JP 0208605 W JP0208605 W JP 0208605W WO 03098507 A1 WO03098507 A1 WO 03098507A1
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WO
WIPO (PCT)
Prior art keywords
menu
card
tablet
panel device
wireless
Prior art date
Application number
PCT/JP2002/008605
Other languages
English (en)
Japanese (ja)
Inventor
Gaku Inuta
Original Assignee
Netron Inc.
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from JP2002148139A external-priority patent/JP3784347B2/ja
Application filed by Netron Inc. filed Critical Netron Inc.
Priority to AU2002332256A priority Critical patent/AU2002332256A1/en
Publication of WO2003098507A1 publication Critical patent/WO2003098507A1/fr

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Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions

Definitions

  • the present invention relates to an electronic tablet-type menu device that can save labor by directly specifying a customer order in the restaurant industry such as a restaurant. It relates to a business model in the customer service business using the Internet communication network, using the communication means installed on the tablet-type menu device. 2. Description of the Related Art
  • a method of inputting order information by a waitress or the like using a handy terminal has been frequently seen.
  • the input operation is performed by the staff employed by the store manager, and the customer is often asked to wait for the order to be determined, and the work efficiency of the worker is not good.
  • Delivery orders and lunch box orders are often made over the phone, and it is common practice to collect the orders and then contact them by phone. Therefore, it is desired that the process from order to payment be digitized and automated.
  • the present invention mounts a wireless transceiver having a packet communication function (for example, a wireless mobile phone, a PHS, a wireless LAN, or a combination thereof), and displays a dish photograph or menu table attached on a panel.
  • the purpose is to provide an appliance that can be used as an indicator to the kitchen by customer's order by touching with a finger.
  • the present invention also provides a food ordering process in a restaurant and other customer service services by using a wireless communication network to automate the production of food preparation instructions, serving instructions, and the creation of a billing slip by directly inputting orders by customers.
  • the aim is to realize labor saving in.
  • the wireless tablet type menu panel device of the present invention comprises:
  • a touch sensor sheet for detecting a contact portion a menu display sheet for displaying a menu to be used by being superimposed on the touch sensor seed, a detection unit for detecting a contact portion of the touch sensor sheet, and the detection unit. It is characterized by comprising: wireless communication means for transmitting a detected signal; and a power supply for operating the communication means and the touch sensor sheet.
  • the menu display sheet is a print sheet on which menu items displayed by images or characters are printed.
  • the menu display sheet is capable of displaying a menu item by an external input signal.
  • two touch sensors are provided, different menu items are displayed on the front and back of the sheet, and one surface of the sheet is overlapped with one of the touch sensors, and It is characterized in that the other surface is used by being superimposed on the other touch sensor.
  • a plurality of the menu display sheets are provided, and different menu items are displayed on the respective sheets.
  • a sheet discriminating means for discriminating the sheet to be used by being superimposed on the touch sensor from a plurality of the sheets.
  • an IC card socket means for reading information recorded on an IC card inserted into the IC card socket, and updating means for writing on the IC card are provided. It is characterized by:
  • the customer service ordering system of the present invention arranges a wireless tablet type menu panel device in which a customer can order menu items at each store, and receives a signal transmitted from the wireless tablet type menu panel device.
  • a service ordering system comprising: a receiving step of receiving a signal transmitted from a wireless tablet type menu panel device; the shop where an order is placed from the signal received in the receiving step; and the order placed.
  • a determination step of specifying a menu item; and the store determined in the determination step, That we have and providing said menu items statement is made viewable in the Japanese ⁇ insole.
  • the customer service order system includes a step of ordering food using a wireless tablet menu panel device, a step of transmitting order information by communication means mounted on the wireless tablet type menu panel device, and a server.
  • the wireless tablet-type menu device may include:
  • An IC card socket means for reading information recorded on the IC card inserted into the IC card socket, and updating means for writing to the IC card Identifying a user ID from a unique ID number previously assigned to the IC card, reading the remaining count recorded on the IC card, and subtracting and updating the count of the payment amount; and And a step of integrating and counting the number of times of subtraction for each time.
  • the ROM of the tablet control unit or additionally recorded from the personal deposit account was recorded. Transfers to the bank account number of the prepaid card operator stored in FROM, and performs frequency addition to the provisional frequency storage area on the IC prepaid card based on the input transfer amount and response information on the completion of the transfer procedure After confirming that the payment has been made to the account of the prepaid card operator, when the customer inserts the IC card into the tablet menu panel again, the provisional frequency is moved to the actual remaining frequency and added to the card to automatically add it to the card.
  • the private card operator accumulates and counts the frequency consumed by customers at stores, and subtracts the amount obtained by multiplying the fixed fee per order by the number of orders from the store total sales. It is characterized in that the server-side computer calculates the payment amount and the payment amount is automatically transferred to the store's deposit account using the computer.
  • FIG. 1 is a configuration diagram for explaining a wireless tablet type menu panel device according to one embodiment of the present invention.
  • P leak 2/08605
  • FIG. 2 is a configuration diagram for explaining a wireless tablet type menu panel device according to one embodiment of the present invention.
  • FIG. 3 is a configuration diagram for explaining a wireless tablet type menu panel device according to one embodiment of the present invention.
  • FIG. 4 is a configuration diagram of a charger of the wireless tablet type menu panel device according to one embodiment of the present invention.
  • FIG. 5 is a schematic diagram of a customer ordering system according to an embodiment of the present invention.
  • FIG. 6 is a configuration diagram of a row matrix wiring surface and a column matrix wiring surface according to one embodiment of the present invention.
  • FIG. 7 is a main part configuration diagram when a pressurized conductive rubber sheet according to an embodiment of the present invention is bonded to a row matrix: wiring surface and a column matrix wiring surface of FIG.
  • FIG. 8 is a view showing a main configuration of a bent portion when the pressurized conductive rubber sheet of FIG. 7 according to one embodiment of the present invention is bonded to the row matrix wiring plane and the column matrix wiring plane of FIG. FIG.
  • FIG. 9 is a configuration diagram when a conductive wire is spirally wound around a rubber core rod according to one embodiment of the present invention.
  • FIG. 10 is a block diagram showing a control unit of a wireless tablet type menu panel device according to one embodiment of the present invention.
  • FIG. 11 is an enlarged view of the contact matrix shown in FIG. 10 according to one embodiment of the present invention.
  • FIG. 12 is a power system diagram of a wireless tablet-type menu panel device according to one embodiment of the present invention.
  • FIG. 13 is a configuration diagram of a printing sheet to be attached to the surface of a tablet according to one embodiment of the present invention.
  • FIG. 14 is a configuration diagram of a setting tablet sheet according to an embodiment of the present invention.
  • FIG. 15 is an operation item flow for setting the wireless tablet type menu panel device according to one embodiment of the present invention.
  • Fig. 16 shows the flow of an online automated process when a customer orders food using a wireless tablet menu panel device.
  • Fig. 17 is a flow chart showing the online automation process up to the instruction to cook food to the storefront and the issuance of an invoice.
  • FIG. 18 is a flowchart showing the detailed communication status between the wireless tablet type menu panel device and the server using the Internet WEB.
  • Fig. 19 is a flow chart showing the procedure for downloading the tablet control program and the store-specific URL from the line.
  • FIG. 20 is a flow chart showing the procedure for downloading the correspondence table between the product name and the pressed area coordinates.
  • Fig. 21 shows the procedure for downloading the program and downloading the download information such as the store-specific URL and the correspondence table between the dish name sense area and the pressed area coordinates to another wireless tablet-type menu panel device.
  • FIG. 22 is a flowchart showing a process of setting price setting information and consumption tax rate setting information in the control unit of the wireless tablet-type menu panel device.
  • Figure 23 is a flow chart showing the order and payment status using an IC prepaid card.
  • Fig. 24 is a flowchart showing the procedure for a card owner to make a bank transfer and deposit money into an IC card using a wireless tablet menu panel device.
  • FIG. 25 is a flow chart showing a procedure of a method for adjusting the residual count recorded on the IC prepaid card.
  • FIG. 26 is a flowchart showing a program (PowerOn) of a control section of the wireless tablet type menu panel device.
  • FIG. 27 is a flowchart showing a program (event processing) of the control unit of the wireless tablet type menu panel device.
  • Fig. 28 is a block diagram of the electronic payment system of this system.
  • FIG. 29 is a conceptual diagram showing the in-store order system of the present system.
  • FIG. 30 is a conceptual diagram showing a purchase system order system of the present system.
  • FIG. 31 is a block diagram showing the configuration of a menu panel according to one embodiment of the present invention.
  • Fig. 32 is a block diagram showing the detecting means for detecting the page number of the menu sheet. It is.
  • FIG. 33 is a configuration diagram for explaining a wireless tablet-type menu panel device according to another embodiment of the present invention.
  • FIG. 34 is a layer configuration diagram of the tablet shown in FIG. 33.
  • BEST MODE FOR CARRYING OUT THE INVENTION In a first embodiment of the present invention, a row (or system IJ) output line and a column (or row) input line are arranged in a matrix form by sandwiching a pressurized conductive rubber.
  • a contact sensor is used to form a touch sensor.
  • a sheet on which a dish photo or menu is printed is placed on the matrix area, and when a part to be ordered is touched and pressed with a finger, the X-Y of the detected part is detected.
  • a second aspect of the present invention is characterized in that menu information is wirelessly transmitted from a store computer to a tablet sheet, and menu information is displayed in a changeable manner there.
  • the touch sensor is installed on both sides of the single-sided tablet type menu panel in the first embodiment, and the touch is designated by opening both sides of one or more tablet sheets. It features a double-sided tablet type menu panel device that can be used.
  • a dish is designated by a tablet using the tablet type menu panel device according to the first or second embodiment, and the order information is transmitted to the device.
  • Connected to the Internet using the communication means installed in the Internet updates the homepage created for each store on the server connected to the Internet, and connects a PC connected to the Internet, which is installed separately, to the Internet.
  • Customer service service that can obtain order information using the order information, make cooking and serving instructions from the order information, print billing slips from the order information and price list, and automatically create payment statements. Is characterized by an electronic ordering system.
  • a means for reading information recorded on an IC card by additionally installing an IC card socket and a control electronic circuit unit for the tablet type menu apparatus according to the fourth embodiment and a means for updating the writing are provided.
  • the user ID can be identified from the unique ID number assigned to the IC card in advance, the remaining amount recorded on the IC card is read, and the payment amount is subtracted and updated.
  • the billing function is added by adding and subtracting the subtracted numbers of the bills, and using the function of the wireless mobile phone installed on the tablet, the ROM of the tablet control unit or additionally recorded from the personal deposit account is recorded.
  • Payment is made to the bank account number of the prepaid card operator stored in the FROM, and from the input transfer amount and the response information of the completion of the transfer procedure, a temporary transfer is made to the IC prepaid card.
  • the provisional count is changed to the actual remaining count
  • Adds a function to perform automatic addition to the card by performing transfer addition press the settlement button to display the settlement screen, select the bank name and branch office name, specify the personal deposit account number, enter the personal deposit account number, and click the execute button. If there is any remaining credit by pressing it, it is possible to electronically transfer the amount equivalent to the remaining credit to the account entered by the prepaid card operator, subtractive charging using a tablet type menu panel device and IC prepaid card, It features a deposit and settlement system.
  • the prepaid operating entity determines the number of times a customer has consumed a tablet-type menu panel device and an IC prepaid card frequency subtraction system equipped with an IC prepaid card according to the fifth aspect at a store.
  • the server-side computer automatically calculates the payment amount by subtracting the fixed commission per order multiplied by the number of orders from the sales total by store, and then calculating the payment amount automatically. It features an electronic payment system that automatically transfers the payment amount to.
  • the seventh embodiment of the present invention is directed to stores around the world that are connected to the Internet using the customer ordering means and the electronic payment means using an IC prepaid card, which can be ordered directly by the customer in the sixth form.
  • the system is characterized by a system from direct orders by customers to instructions for producing food to the kitchen, subtracting the frequency of IC cards, and electronic payment to stores.
  • a tablet-type menu panel device having a bucket communication function for example, a wireless transmitter / receiver such as a wireless portable telephone or a touch-sensitive tablet device equipped with a PHS communication means is prepared.
  • the tablet menu panel is single-sided or double-sided, and in the double-sided type, several bags are sandwiched between both panels. In the case of a two-page spread type, each bag is identified by a reflective photoelectric switch or a magnetic detection sensor installed on the base panel side.
  • ' ⁇ ⁇ -The wireless tablet type menu panel device is arranged for each tape holder, and the store and table numbers are identified by device-specific numbers. -:
  • the server notifies the server of the name of the ordered dish and the number of dishes, and the server updates the notified information on the home page of each store. This can be viewed on the client PC installed in the store to know the details of the order. From the order information obtained on the website, specify the specified dishes and quantity, specify the table number, add the order time, and display or print the instructions of the prepared dishes, and at the same time print the billing slip. Do.
  • the wireless tablet type menu panel device provided by the present invention is a device in which a customer himself touches and inputs an order with his / her finger, which eliminates the need for an employee to perform these operations. You can concentrate on cooking, serving and receiving payments. The customer can enter the order for the dishes themselves and use the information entered in subsequent steps to save labor. Menu changes can be easily made on the Internet website. Since the user can change the menu, the user can freely change and configure the menu sheets such as the food photos and menus to be inserted into the bag of the tablet, and the flexibility can be obtained. The same system can be used from large chain stores to small stores. In addition, by distributing the wireless tablet type menu panel device to customers outside the store, it is possible to order food and drink by using an electronic ordering system.
  • FIGS. 1, 2, and 3 are configuration diagrams illustrating a wireless tablet menu panel device according to an embodiment of the present invention. .
  • Figure 1 shows a case where a wireless mobile phone 1 is mounted on a menu tablet 2 with a built-in touch sensor using a commercially available wireless mobile phone 1 having a bucket communication function as a transceiver.
  • 2 shows a case where the wireless mobile phone 1 is attached to the double-sided tablet 12
  • FIG. 3 shows a case where the PHS is attached to the double-sided tablet 12.
  • the wireless tablet type menu panel device includes a rechargeable sheet-shaped secondary battery 5 or a rectangular secondary battery 10 installed on the back of the menu tablet 2.
  • a control unit 3 installed at the end of the menu tablet; a power supply contact terminal 4 from the outside; and a sensor 8 for identifying a page of a menu sheet on which a menu is displayed.
  • it has an IC card socket 6 which is an end of the menu tablet 2 and is formed in the control unit 3, and an IC card 7 is inserted into the IC card socket 6.
  • the apparatus shown in FIG. 1 is provided with transparent bags 9 and 9 in which a menu sheet having a menu printed on one side is exchangeably stored, and the menu sheet has menus in images and characters. Is displayed.
  • an order operation surface as shown in FIG. 13 is formed on the relatively hard board surface 5 of the menu tablet 2, and a touch sensor sheet is built in the back side of the order operation surface.
  • the order operation surface is operated with a finger and the bag 9 is attached to the board surface 5.
  • the desired menu is pressed with a finger by overlapping, and the touch sensor sheet in the board surface 5 is activated. At this time, the sensor 8 detects in which bag 9 the menu sheet is selected.
  • a sensor shown in FIGS. 32A and 32B is used as the detecting means.
  • a sensor shown in FIGS. 32A and 32B is used as the detecting means.
  • FIG. 32A different numbers of openings 600 to 603 are provided at the base of each bag 9 corresponding to the sensor 8, and an opened page is detected based on the number. In this case, two facing pages are detected as one page.
  • the sensor 8 detects a page by detecting the number of holes in the openings 600 to 602. That is, when the sensor 8 detects the two openings 600, 601, it indicates that the first page has been selected.
  • the first page is the back of the first bag 9 and the front of the second bag 9, and the second page is the second bag 9 and the third bag 9 (final It is the surface of the board surface 13) of the page.
  • the openings 600 to 602 may be tags or the like, as long as each page has some kind of mark (opening, tag) and the sensor 8 can detect the matching with the mark.
  • the sensor 8 is formed only on one side of the board surface 5 (left side in the figure).
  • magnetic portions 700 and 701 are formed at different positions on the first and second bag members 9 and the overlapping state of the bag members 9 is determined. You may make it detect by the number of.
  • the sensor 8 When the number of pages is detected by magnetism or the like, the sensor 8 is formed on one or both sides of the board surface 5. By arranging on both sides, the number of pages can be read by one of the sensors 8 even if one of the sensors 8 causes a sensor failure or the like. In addition, since the consistency is detected by both sensors 8, a detection failure hardly occurs.
  • FIG. 2 shows a double-sided menu tablet 12, which has a board surface 13 on the other side in addition to the board surface 5 on one side, and a board surface 5 on the board surface 13. Similarly, a sensor 18 is provided, and a menu sheet is attached on the board surface 13.
  • PC leakage 05
  • a menu sheet having a menu printed on both sides is stored, and the menu sheet is provided with means for detecting the bag 9 similar to that shown in FIG.
  • the sensor 8 When the bag 9 is placed on the board surface 5 on the left, the sensor 8 is activated, and when the bag 9 is placed on the port 5 on the right, the sensor 18 is activated. Is detected.
  • the control unit 3 is provided with an input button 500, and the menu is not selected unless the menu is pressed and the touch sensor is operated while the input button 500 is pressed. .
  • pressing the input button 500 in order to prevent the menu from being input at this time is an AND condition. Things.
  • a wireless LAN 15 can be added in place of the mobile phone 1, and a mobile phone 1 and a wireless LAN 15 can be used integrally. it can.
  • FIG. 4 is a configuration diagram of a charger of the wireless tablet-type menu panel device according to one embodiment of the present invention. As shown in the figure, the wireless tablet-type menu panel device is set in a charging adapter together with the device, and can be charged by a charger.
  • the charging contact 4 shown in Fig. 1, Fig. 2 and Fig. 3 should be installed with the power supply contact on the wedge side opposite to the controller 3.
  • the menu tablet 2 is of a touch panel type, and the touch sensor sheet may be of any type, such as one using pressurized conductive rubber, one using ultrasonic waves, and the like. At least one piece of the tablet 2 has a touch panel sensor sheet superimposed on a substrate.
  • menus displayed with images and text etc. are printed, and when changing menus or changing prices, it is necessary to repeat printing, but instead, OLED, LCD If a thin display sheet using such as is superimposed on the touch panel sheet, the menu can be changed easily, Only one menu display surface is required, and various setting menus can be displayed wirelessly from outside. In this case, only one display surface is required.
  • one menu display sheet 300 (which displays menu images, numbers, and prices) can be folded in half. And a simple unit having a control unit 302 for performing various operations and a display unit.
  • the layer configuration of the sheet 300 includes a substrate 310, a printing layer 311, and a touch sensor layer 312. And a cover layer 3 13.
  • FIG. 5 is a schematic diagram of a customer service ordering system according to one embodiment of the present invention.
  • client PCs 22 and 22 installed in store A 21 and store B 21a, and a wireless tablet-type menu panel device installed on a table in the store 22a, 22 &, ..., 22a are connected to the Internet 23.
  • the store A 21 may be located in Japan and the store B 22 may be located in a foreign country, and the server 24 located in the country may have a homepage that can manage not only domestic stores but also overseas stores.
  • FIG. 6 is a configuration diagram of a row matrix wiring surface and a column matrix wiring surface according to an embodiment of the present invention.
  • FIG. 7 is a main part configuration diagram when the pressurized conductive rubber sheet according to one embodiment of the present invention is bonded to the row matrix wiring surface and the column matrix wiring surface of FIG.
  • the FPC board 25 is composed of a row matrix wiring surface 26 composed of a row matrix 26a and a column matrix wiring surface 27 composed of a column matrix 27a. Notches 28, 28,..., 28 are provided between the row matrix wiring surface 26 and the column matrix wiring surface 27 to facilitate bending.
  • a pressurized conductive rubber sheet 29 as a contact member between the matrix wiring surfaces 26 and 27 in the rows and columns, a contact at a place where the matrix crosses can be obtained.
  • the wireless tablet-type menu panel device 22a used in this system is realized by touching the menu with a finger to select an item in a food photograph or menu, so there is no need to make the matrix finer and the index finger can be used. May be as large as the eye area.
  • FIG. 8 is a view showing a main structure of a bent portion when the pressurized conductive rubber sheet of FIG. 7 according to one embodiment of the present invention is bonded to a row matrix wiring surface and a column matrix wiring surface of FIG.
  • FIG. 8 is a view showing a main structure
  • FIG. 9 is a configuration diagram when a conductive wire is spirally wound around a rubber core rod according to one embodiment of the present invention.
  • FIG. 10 is a configuration diagram showing a control unit of a wireless tablet-type menu panel device according to an embodiment of the present invention.
  • control unit 35 of the apparatus CPU 3 6, TI MER 3 7 P 103 8, 3 8 a N R_ ⁇ _M39, RAM40, FROM4 1, SI_rei_4 2, 42 a, but Connected via bus 43.
  • the PI 038 and 38a are connected to a photoelectric switch 44 for page detection, a magnetic sensor, etc., and a contact matrix 45.
  • SI # 42, 42a are connected to wireless telephone 46 and IC card 47. Note that the IC force is owned by the customer and is used by purchasing this device.
  • FIG. 11 is an enlarged view of the contact matrix shown in FIG. 10 according to one embodiment of the present invention.
  • a contact matrix 45 for detecting a touch portion touched by a finger includes a plurality of input lines 46, 46,... 46 and a plurality of output line control signal lines 47, 47,. , 47 intersect with each other to form a contact portion 48.
  • a collective resistor 49 is connected to each input line 46, and the position is detected by a change in the resistance value of the contact portion.
  • FIG. 12 is a power system diagram of a wireless tablet type menu panel device according to one embodiment of the present invention, and shows a circuit charged by an external charger.
  • the wireless telephone 46 is connected to a charger to supply power.
  • the wireless tablet type menu panel device is placed in a charger to perform charging.
  • the external connector 50 is used when the wireless tablet type menu panel device 22a is used while charging.
  • the wireless tablet menu panel device 22a used in this system is connected to the external charger except when the customer performs a touch operation on the table.
  • the wireless tablet-type menu panel device 22 a may include a tablet controller 51 and a sheet-shaped secondary battery 52.
  • FIG. 13 is a configuration diagram of a print sheet displaying an operation mode to be attached to a surface of a tablet according to one embodiment of the present invention. This print sheet is displayed on one side of the open state in FIG. 1, for example.
  • the print sheet 5'5 is composed of three areas unique to the present system, that is, area A to area C 56, 57, 58.
  • Area A56 is an area where an alphanumeric symbol key is installed.
  • Area B57 is a special function key such as a card ejection key 57a, card settlement key 57b, card deposit key 57c, and execution key 57d when an IC card reader / writer is mounted. Is the area where is installed.
  • An area C 58 is a key operation unit for operating while viewing the display of the wireless mobile phone 46.
  • the call key 58a is used for calling a waitress or the like
  • the cancel key 58b is a key for canceling the order displayed on the mobile phone display.
  • the order is made by inputting a tablet on the dish order sheet and then transmitting the order information by pressing the order key 58c.
  • the power key 58d is used to wake up the device. However, if an IC card reader / writer is installed, the IC card is woken up by inserting the IC card 47, and if the IC card 47 is not installed, the area B577 is used for other purposes.
  • FIG. 14 is a configuration diagram of a setting tablet sheet according to an embodiment of the present invention. This sheet may be provided next to the printed sheet of FIG. 13 or may be provided on one of the two-sided doors of FIG.
  • the setting tablet sheet 60 has an alphanumeric symbol key area 6 1, a price setting key 6 2 a, a coordinate setting complete key 6 2 b, a coordinate setting key 6 2 c, The first area 62 where the receiving key 6 2d, and the PRG receiving key 6 2e, etc. are set, the 0 £ key 6 3 &, the: 6 3 key 6 3 13, the cancel key 6 3 c, the Enter key 6 3 d, and a second area 63 where an arrow key 63 e for moving up, down, left and right is installed.
  • Figure 15 shows the operation item flow for setting the wireless tablet menu panel device. This setting is performed by the user for each store, and is applied to the setting of menus via the transmitter by the store's console, and cannot be set on print sheets.
  • the initial setting is to open a setting page and set a table for correspondence between a dish name, a price, the number of tables, a consumption tax rate, and a table number Z wireless tablet unique number (S 1).
  • the program is downloaded from the server of the homepage URL for the store (S2), the operation of associating and setting the tablet's dish name Z pressed area (S3), and the price, consumption tax rate, etc., to the menu tablet. Perform the download setting (S4) from the server.
  • the system When the above settings are completed, the system will be ready for operation. Thereafter, the user can order food by touching the food using the wireless tablet menu panel device (S6).
  • the wireless tablet menu panel device S6
  • the same is true even if the touched XY coordinates are transmitted from the wireless tablet menu panel device without transmitting the dish name and the dish name is specified on the server side. Function can be achieved.
  • Figure 16 shows a customer using a wireless tablet menu panel device to cook food. It is a flow of an online automation process when writing.
  • Fig. 17 is a flow chart showing the online automation process up to issuing a cooking instruction to the store and issuing an invoice.
  • the cooking instruction may be given by a display device or printed matter, and these methods are currently used.
  • the homepage for the store is opened (S21). Since update data of the order status of the table is transmitted from the server side (S22), the order status of each template is displayed and updated (S23). If the order is the same as the past order, a certain period of time is spent (S24). If the order is different, the name of the dish and the number of dishes are notified to the kitchen (S25).
  • the system After storing the history in the secondary storage device (S27), the system waits for a certain period of time and waits for another order to be instructed.
  • FIG. 18 is a flowchart showing the detailed communication status between the wireless tablet type menu panel device and the server using the Internet WEB.
  • the URL is transmitted by the wireless tablet menu panel device (S31).
  • the web display information is transmitted from the server side (S32)
  • the web is displayed on the menu panel device (S33).
  • the notification of the unique tablet number is notified (S34)
  • the server acquires the store and table number from the tablet number, and transmits the tablet table page display information in the home page of the designated store (S35).
  • the table page display information in the homepage of the own store is displayed (S36), and the order waits.
  • the number is accumulated and displayed internally for each same dish name (S37).
  • the order information is transmitted by pressing the order button (S38), and a response is waited for (S39).
  • the server receives the order information and updates the tablet table page on the homepage (S40). Move the information on the tablet table page to the store table page, clear the tablet table page information, and send the display information (.S41). Is displayed (S42). After that, it will be in the order waiting state again. .
  • FIG. 19 is a flowchart showing a procedure for downloading the tablet control program and the store-specific URL from the line. The operation shown in this figure is to download the program and URL to each wireless tablet type menu panel device before performing the touch area setting operation.
  • the power of the wireless tablet type menu panel device is turned on (S51), and a predetermined URL is accessed (S52). If the server asks for a password,
  • the download of the new program & store exclusive URL is selected (S56).
  • the server After preparing the transmission of the program and store URL, the server transmits the program and store URL (S57). Downloading is started, and the program and store URL are sent to the tablet (S58). The power of the wireless tablet type menu panel device is turned off, and the process ends (S59).
  • FIG. 20 is a flowchart showing a procedure for downloading the correspondence table between the product name and the pressed area coordinates.
  • the displayed touch area of the dish name is pressed, and the coordinates of the pressed number are transmitted (S72).
  • the coordinates received for the specified dish name are recorded, and the client-side setting page is represented graphically (S73).
  • the display on the panel is deleted by sending an ACK.
  • the received coordinates are also displayed graphically on the client PC (S74), and further, the next dish is specified (S74).
  • the server stores the touch area for the specified dish as a set of rectangular areas (S76). On the client PC, the touch area is displayed as a rectangular area, and is determined by the determination button (S77).
  • the process returns to the processing of S72, and if it is completed, the coordinate setting is performed.
  • the complete button is pressed and transmitted to the server (S79).
  • the wireless mobile phone receives the touch area setting information from the server side and transmits the information to the tablet control unit (S82).
  • the completion of the touch area setting information transmission is displayed (S84).
  • the client PC updates the display information and displays that touch is possible (S85).
  • FIG. 21 is a flowchart showing a procedure for downloading the program and downloading the download information such as the correspondence table between the store-specific URL, the dish name sense area and the pressed area coordinates to another wireless tablet type menu panel apparatus in a lump. .
  • the touch area setting information is received by the wireless tablet type menu panel device and transmitted to the tablet control unit (S95).
  • the setting is performed by executing the wireless tablet type menu panel device that has not been set.
  • FIG. 22 is a flowchart showing a process of setting price setting information and consumption tax rate setting information in the control unit of the wireless tablet type menu panel device.
  • the power of the wireless tablet type menu panel device is turned on (S91).
  • the server opens the price setting and consumption tax rate setting pages and sends the display information to the client PC (S102).
  • the client PC opens the setting page, displays the information (S103), and inputs the setting information (S104).
  • the price setting information and the consumption tax rate setting information received by the wireless tablet type menu panel device are transmitted to the control unit of the tablet type menu panel (S110).
  • the display shows that the price setting information and the consumption tax rate setting information have been transmitted (S112)>
  • the client PC also displays the completion (S113). 'Turn off the power of the wireless tablet type menu panel device and turn it off (S114)
  • Figure 23 shows the flow of orders and payments using an IC prepaid card. In the flow shown in the figure, operation is possible for both prepaid and postpaid cards.
  • the user touches the dish name or the dish photo, depresses the order button, subtracts the order price from the remaining number, records it on the IC card, and updates it. If the order value is larger than the remaining number, the shortage is calculated, and the remaining number is recorded as 0 on the IC card. The shortage, the prepaid frequency subtraction amount, and the user ID are added together with the order information and transmitted to the server side. If there is no order, it waits (S126). At this time, the server accumulates the debit amount for each store. The shortfall is recorded on the billing statement so that it can be settled at the cash register (to be served with the statement).
  • the card ejection signal is turned on (S128). If the card is not ejected, return to the step before S126.
  • FIG. 24 is a flowchart showing a procedure in which a card owner makes a bank transfer and deposits into an IC card using a wireless tablet menu panel device.
  • an IC card is inserted into the wireless tablet type menu panel device (S131), and the device is woken up (S132). After reading the user ID of the IC card (S133), the remaining number is read and the remaining number is displayed (S134). Connect to the server and send the unique tablet number (S135).
  • the deposit button is pressed, the screen is shifted to the transfer mode, and a transfer operation is performed.
  • the transfer destination account number is stored internally, the registered account number of the same main bank and branch registered in the same bank is searched and automatically transmitted (S136). At this time, the transfer confirmation will take several days, so record it temporarily on the IC card.
  • the transfer amount entered in the transfer operation is added to the provisional amount of the IC prepaid card as a provisional payment amount (S137).
  • provisional deposit frequency When used again several days later, the provisional deposit frequency is moved to the usable frequency. Also, provisional frequency areas such as usable frequency areas are distinguished. If the available credit at the time of deposit is 0 yen, cash payment will be used.
  • FIG. 25 is a flowchart showing a procedure of a method for adjusting the remaining number recorded on the IC prepaid card.
  • an IC card is inserted into the wireless tablet type menu panel device (S141), and the device is woken up (S'142).
  • the user ID of the IC card is read (S143)
  • the remaining number is read and the remaining number is displayed (S144).
  • Connect to the server send the tablet unique number, and connect to the server (S145).
  • Initial screen display information is transmitted from the server side (S146).
  • the server side transmits the bank name selection screen display information (S150), the bank name of the personal deposit account is selected (S151).
  • the server stores the name of the selected bank (S152).
  • the main branch name selection screen display information is transmitted (S153), and the main branch name is selected (S154).
  • the server contains the name of the selected branch office Is stored, and the deposit account number input screen display information is transmitted (S155).
  • the user inputs the deposit account number and presses the execute button to transmit the data together with the remaining number read from the IC card (S156).
  • the server stores the deposit account number and the remaining balance to be settled, and transmits the display information of "Transfer procedure completed” (S157). “Transfer procedure completed” is displayed on the wireless tablet type menu panel device, and the remaining frequency of the IC card is rewritten to 0 (S159).
  • the IC card is ejected from the wireless tablet type menu panel device, and the process of accumulating the remaining count is completed (S160).
  • FIG. 26 is a flowchart showing a program (PowerOn) of the control section of the wireless tablet type menu panel device. . ' ⁇
  • FIG. 27 is a flowchart showing a program (event processing) of the control unit of the wireless tablet menu panel device.
  • Electronic payment means that the prepaid operator accumulates and subtracts the number of counts for each store and reduces it to a fixed fee for each order
  • the calculator automatically calculates the payment amount by subtracting the amount multiplied by the number of orders, Payments are automatically transferred to the store's savings account using this method, and payment is completed within a few days.
  • Thick arrows indicate that the amount data is transferred by digital communication via the Internet 70.
  • the operating entity server account 75 issues a billing instruction to each store (A, B) 76, 77, and has an operating entity account to automatically calculate the payment amount and perform the Internet transfer procedure to each store. Send the payment data 'to the operating bank 78.
  • each store is electronically transferred to the bank 798, which has a store account. ⁇
  • the IC prepaid card 71 is written in a predetermined format by the prepaid card operator, records the initial remaining number of 1,000 yen, and sells it at the store. Since the IC card is difficult to forge and can be rewritten many times, it is a medium that can be used for subtraction, credit, and settlement.
  • the other is the introduction by rental, which enables a global order system since payment can be made at different stores using a prepaid IC card.
  • the order system has the following six features.
  • customers can freely order food at customer service stores, such as restaurants, without having to wait for store employees to place orders.
  • instructions from the order to the kitchen, serving, billing, and payment can be consistently and automatically realized.
  • store operators can reduce labor costs.
  • payments can be made at other stores using a prepaid IC card (rental).
  • Prepaid IC cards can be automatically deposited, settled, and paid by order equipment through a card operator.
  • payment to stores can be realized by electronic payment (rentanore).
  • rental companies can develop their business from a global strategic perspective. The rental company can collect a commission per order as a rental fee.
  • FIG. 29 is a conceptual diagram showing the in-store order system of the present system.
  • Pads 86, 86,..., 86 are placed on each table in the store 85.
  • the customer can operate the PAD 86 to place an order.
  • the ordered information is transmitted from the PAD 86 and received by the computer 88 in the store via the repeater 87. As described above, the order information may be received by the in-store computer without passing through a communication network such as the Internet. .
  • the data may be transmitted to the server via the Internet or the like.
  • the computer installed in the store receives the order information via the Internet or via a repeater in the store.
  • the order information received in this way can be viewed on a computer display device, and can also be output on a kitchen display 89, an electronic register 90, a printer 91, or the like.
  • the information that can be output at this time includes settlement information in addition to order information.
  • FIG. 30 is a conceptual diagram showing a purchase system order system of the present system.
  • the menu panel in the figure has a system configuration that allows customers to order directly using the menu of this system in the customer service industry and to issue instructions (printed or displayed) to the kitchen.
  • the MODEM is used when downloading the system program, and is not used after the download is completed.
  • FIG. 31 is a block diagram showing the configuration of the menu panel.
  • the menu panel 100 consists of a control unit 101, a switch unit 102, a wireless LAN interface unit 103, an LCD display unit 104, an index recognition unit 105, a battery unit 106, and ⁇ ⁇ ⁇ ⁇ It is composed of the charger section 106a.
  • the switch section 102 functions as a touch panel configured in a simple matrix.
  • the wireless LAN interface section 103 is equipped with a wireless LAN card and performs wireless communication with the Air Station.
  • the LCD display section 104 displays the item name and quantity of the ordered food specified by the touch input, and displays ⁇ , V, add, delete, all It can be edited with six keystrokes, key and order.
  • the index recognition unit 105 is provided for recognizing a page number of a printed material inserted into a menu.
  • the control unit 101 controls the entire system and processes man and machine interfaces. It uses JAVA (registered trademark) as a control program and consists of a CPU and RAM.
  • the battery unit 106 accumulates enough electricity to operate for one day, and the electric system operates on this battery.
  • the charger section 106a is mounted for charging the battery after use. The input to the charger section is supplied from the DC power supply.
  • the switch section 102, the wireless LAN interface section 103, and the index recognition section 105 are connected to the control section 101, and the control sections 1 and 1 are connected to the wireless LAN interface section 103 and the LCD display section 104. I have. Further, the charger section 106 a is connected to the battery section 106.

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  • Business, Economics & Management (AREA)
  • Accounting & Taxation (AREA)
  • Finance (AREA)
  • Development Economics (AREA)
  • Economics (AREA)
  • Marketing (AREA)
  • Strategic Management (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • Cash Registers Or Receiving Machines (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

La présente invention a trait à un dispositif comportant un émetteur/récepteur présentant une fonction de communication par paquets et utilisé en tant que dispositif de commande pour la transmission directe d'une commande d'un client à la cuisine d'un restaurant en touchant du doigt une photo d'un plat ou un menu fixé à un panneau. Le dispositif est constitué à tablette-écran de menus sans fil comportant un capteur tactile présentant une matrice de composants de contact, un feuille superposée sur le capteur tactile, des moyens de détection permettant la détection d'un composant de contact enfoncé du capteur tactile, des moyens de communication permettant la transmission d'un signal produit par les moyens de détection, et une cellule secondaire destiné au fonctionnement des moyens de communication et ainsi de suite. Divers menus sont indiqués avec une image et de caractères sur la feuille. La correspondance entre les divers menus et les composants de contact du capteur tactile est prédéterminée. Lorsqu'on appuie sur l'un parmi les divers menus, le signal en provenance du composant de contact est détecté par les moyens de détection et est transmise aux moyens de communication.
PCT/JP2002/008605 2002-05-22 2002-08-27 Dispositif tablette-ecran de menus sans fil et systeme de commande de service de clients WO2003098507A1 (fr)

Priority Applications (1)

Application Number Priority Date Filing Date Title
AU2002332256A AU2002332256A1 (en) 2002-05-22 2002-08-27 Wireless tablet menu panel device and cutomer service ordering system

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
JP2002148139A JP3784347B2 (ja) 2001-05-22 2002-05-22 料理の注文装置
JP2002-148139 2002-05-22

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WO2003098507A1 true WO2003098507A1 (fr) 2003-11-27

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PCT/JP2002/008605 WO2003098507A1 (fr) 2002-05-22 2002-08-27 Dispositif tablette-ecran de menus sans fil et systeme de commande de service de clients

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AU (1) AU2002332256A1 (fr)
WO (1) WO2003098507A1 (fr)

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2006034622A1 (fr) * 2004-09-29 2006-04-06 Yingfu Zhang Equipement electronique sans fil de menu et systeme incluant cet equipement pour commander des plats
GB2499234A (en) * 2012-02-09 2013-08-14 Novalia Ltd Interactive printed article with touch sensitive switches and wireless interface.

Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPH09325849A (ja) * 1996-04-05 1997-12-16 Seiko Denshi Kiki Kk 座標読取装置またはシステム並びにそのインタフェース装置及びそのメニュ並びにマーカ
GB2341704A (en) * 1998-05-26 2000-03-22 Fujitsu Ltd Ordering system
JP2001297378A (ja) * 2000-04-17 2001-10-26 Fujitsu Kiden Ltd 電子オーダシステム、電子決済方法、データ処理装置、及び記録媒体
JP2002133532A (ja) * 2000-10-23 2002-05-10 Toppan Printing Co Ltd 飲食物の注文システムおよび注文方法

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPH09325849A (ja) * 1996-04-05 1997-12-16 Seiko Denshi Kiki Kk 座標読取装置またはシステム並びにそのインタフェース装置及びそのメニュ並びにマーカ
GB2341704A (en) * 1998-05-26 2000-03-22 Fujitsu Ltd Ordering system
JP2001297378A (ja) * 2000-04-17 2001-10-26 Fujitsu Kiden Ltd 電子オーダシステム、電子決済方法、データ処理装置、及び記録媒体
JP2002133532A (ja) * 2000-10-23 2002-05-10 Toppan Printing Co Ltd 飲食物の注文システムおよび注文方法

Cited By (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2006034622A1 (fr) * 2004-09-29 2006-04-06 Yingfu Zhang Equipement electronique sans fil de menu et systeme incluant cet equipement pour commander des plats
CN1332299C (zh) * 2004-09-29 2007-08-15 张应富 无线电子式菜单装置和包含该装置的点菜系统
GB2499234A (en) * 2012-02-09 2013-08-14 Novalia Ltd Interactive printed article with touch sensitive switches and wireless interface.
EP2812892B1 (fr) * 2012-02-09 2020-03-25 Novalia Ltd Produit imprimé pour une communication par voie aérienne avec un appareil mobile et procédé

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