KR100831117B1 - 컴퓨터에 대한 자동기술지원 방법 및 시스템 - Google Patents

컴퓨터에 대한 자동기술지원 방법 및 시스템 Download PDF

Info

Publication number
KR100831117B1
KR100831117B1 KR1020000047905A KR20000047905A KR100831117B1 KR 100831117 B1 KR100831117 B1 KR 100831117B1 KR 1020000047905 A KR1020000047905 A KR 1020000047905A KR 20000047905 A KR20000047905 A KR 20000047905A KR 100831117 B1 KR100831117 B1 KR 100831117B1
Authority
KR
South Korea
Prior art keywords
computer system
service
operating system
timer
interrupt
Prior art date
Application number
KR1020000047905A
Other languages
English (en)
Korean (ko)
Other versions
KR20010050126A (ko
Inventor
브릴주니어토마스
후버주니어게리디
스테드맨로이더블유
아츠달렌제임스밴
벤카트라마니크리쉬나머쉬
Original Assignee
델 프로덕트 엘 피
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US09/377,726 external-priority patent/US6560726B1/en
Priority claimed from US09/413,422 external-priority patent/US6606716B1/en
Application filed by 델 프로덕트 엘 피 filed Critical 델 프로덕트 엘 피
Publication of KR20010050126A publication Critical patent/KR20010050126A/ko
Application granted granted Critical
Publication of KR100831117B1 publication Critical patent/KR100831117B1/ko

Links

Images

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0751—Error or fault detection not based on redundancy
    • G06F11/0754—Error or fault detection not based on redundancy by exceeding limits
    • G06F11/0757—Error or fault detection not based on redundancy by exceeding limits by exceeding a time limit, i.e. time-out, e.g. watchdogs
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F9/00—Arrangements for program control, e.g. control units
    • G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
    • G06F9/22—Microcontrol or microprogram arrangements
    • G06F9/26—Address formation of the next micro-instruction ; Microprogram storage or retrieval arrangements
    • G06F9/262—Arrangements for next microinstruction selection
    • G06F9/268—Microinstruction selection not based on processing results, e.g. interrupt, patch, first cycle store, diagnostic programs
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F9/00—Arrangements for program control, e.g. control units
    • G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
    • G06F9/44—Arrangements for executing specific programs
    • G06F9/4401—Bootstrapping
    • G06F9/4406—Loading of operating system
KR1020000047905A 1999-08-19 2000-08-18 컴퓨터에 대한 자동기술지원 방법 및 시스템 KR100831117B1 (ko)

Applications Claiming Priority (6)

Application Number Priority Date Filing Date Title
US09/377,726 US6560726B1 (en) 1999-08-19 1999-08-19 Method and system for automated technical support for computers
US09/377,726 1999-08-19
US9/377,726 1999-08-19
US09/413,422 US6606716B1 (en) 1999-10-06 1999-10-06 Method and system for automated technical support for computers
US9/413,422 1999-10-06
US09/413,422 1999-10-06

Publications (2)

Publication Number Publication Date
KR20010050126A KR20010050126A (ko) 2001-06-15
KR100831117B1 true KR100831117B1 (ko) 2008-05-20

Family

ID=27007937

Family Applications (1)

Application Number Title Priority Date Filing Date
KR1020000047905A KR100831117B1 (ko) 1999-08-19 2000-08-18 컴퓨터에 대한 자동기술지원 방법 및 시스템

Country Status (14)

Country Link
JP (1) JP2001092689A (fr)
KR (1) KR100831117B1 (fr)
CN (2) CN100587669C (fr)
AU (1) AU777613B2 (fr)
BR (1) BR0003641A (fr)
DE (1) DE10040421B4 (fr)
FR (1) FR2797697B1 (fr)
GB (1) GB2356271B (fr)
HK (1) HK1078358A1 (fr)
IE (1) IE20000602A1 (fr)
IT (1) IT1320595B1 (fr)
MY (1) MY121164A (fr)
SG (1) SG93253A1 (fr)
TW (1) TW475109B (fr)

Families Citing this family (17)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6560726B1 (en) 1999-08-19 2003-05-06 Dell Usa, L.P. Method and system for automated technical support for computers
US6606716B1 (en) 1999-10-06 2003-08-12 Dell Usa, L.P. Method and system for automated technical support for computers
US6760708B1 (en) 1999-08-19 2004-07-06 Dell Products L.P. Method and system for migrating stored data to a build-to-order computing system
US6598223B1 (en) 1999-10-06 2003-07-22 Dell Usa, L.P. Method and system for installing and testing build-to-order components in a defined configuration computer system
US6556431B1 (en) 1999-10-06 2003-04-29 Dell Usa, L.P. System and method for converting alternating current into direct current
US6539499B1 (en) 1999-10-06 2003-03-25 Dell Usa, L.P. Graphical interface, method, and system for the provision of diagnostic and support services in a computer system
US6563698B1 (en) 1999-10-06 2003-05-13 Dell Usa, L.P. System and method for providing a computer system with a detachable component
US6564220B1 (en) 1999-10-06 2003-05-13 Dell Usa, L.P. System and method for monitoring support activity
US6574615B1 (en) 1999-10-06 2003-06-03 Dell Usa, L.P. System and method for monitoring support activity
US6978307B2 (en) 2001-07-19 2005-12-20 Hewlett-Packard Development Company, L.P. Apparatus and method for providing customer service
US7627807B2 (en) 2005-04-26 2009-12-01 Arm Limited Monitoring a data processor to detect abnormal operation
CN100399266C (zh) * 2005-04-26 2008-07-02 乐金电子（昆山）电脑有限公司 计算机的故障排除系统及方法
CN100394392C (zh) * 2005-12-09 2008-06-11 英业达股份有限公司 计算机程序还原模式自动启动控制方法及系统
JP4682937B2 (ja) * 2006-07-05 2011-05-11 富士ゼロックス株式会社 起動制御回路
US20080046546A1 (en) * 2006-08-18 2008-02-21 Parmar Pankaj N EFI based mechanism to export platform management capabilities to the OS
US10825089B2 (en) 2007-03-15 2020-11-03 Bgc Partners, Inc. Error detection and recovery in an electronic trading system
JP6597417B2 (ja) 2016-03-09 2019-10-30 株式会社リコー 電子機器、復旧方法およびプログラム

Citations (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4964077A (en) * 1987-10-06 1990-10-16 International Business Machines Corporation Method for automatically adjusting help information displayed in an online interactive system
US5086501A (en) * 1989-04-17 1992-02-04 Motorola, Inc. Computing system with selective operating voltage and bus speed
JPH05108394A (ja) * 1991-10-18 1993-04-30 Fujitsu Ltd 計算機システムの初期化診断方式
JPH05257557A (ja) * 1992-03-16 1993-10-08 Nec Corp システム自動立上げ方式
KR19990030951A (ko) * 1997-10-07 1999-05-06 윤종용 Ｓｍｍ에서의 하드웨어 진단 방법
KR19990079203A (ko) * 1998-04-02 1999-11-05 윤종용 컴퓨터 시스템의 행업 알림장치
KR19990085351A (ko) * 1998-05-11 1999-12-06 구자홍 운영체제의 부팅방법
US6009521A (en) * 1996-07-12 1999-12-28 Digital Equipment Corporation System for assigning boot strap processor in symmetric multiprocessor computer with watchdog reassignment

Family Cites Families (11)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
DE2946081C3 (de) * 1979-11-15 1995-09-21 Wabco Vermoegensverwaltung Schaltungsanordnung zur Überwachung der Funktion eines Mikroprozessors
US4754326A (en) * 1983-10-25 1988-06-28 Keycom Electronic Publishing Method and apparatus for assisting user of information retrieval systems
US5434963A (en) * 1988-09-03 1995-07-18 Hitachi, Ltd. Method and system of help-information control method and system
US5134580A (en) * 1990-03-22 1992-07-28 International Business Machines Corporation Computer with capability to automatically initialize in a first operating system of choice and reinitialize in a second operating system without computer shutdown
KR100303947B1 (ko) * 1991-06-26 2001-11-22 윤종용 다중프로세서시스템그리고그의초기화기능분산및자체진단시스템그리고그방법
DE69220956T2 (de) * 1991-10-04 1998-03-05 Wang Laboratories Graphisches rechnersystem mit pause-möglichkeit für interaktive operationen
US5390324A (en) * 1992-10-02 1995-02-14 Compaq Computer Corporation Computer failure recovery and alert system
JP3684590B2 (ja) * 1994-04-25 2005-08-17 カシオ計算機株式会社 リセット制御装置及びリセット制御方法
US5978912A (en) * 1997-03-20 1999-11-02 Phoenix Technologies Limited Network enhanced BIOS enabling remote management of a computer without a functioning operating system
GB2329266A (en) * 1997-09-10 1999-03-17 Ibm Automatic error recovery in data processing systems
US6112320A (en) * 1997-10-29 2000-08-29 Dien; Ghing-Hsin Computer watchdog timer

Patent Citations (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4964077A (en) * 1987-10-06 1990-10-16 International Business Machines Corporation Method for automatically adjusting help information displayed in an online interactive system
US5086501A (en) * 1989-04-17 1992-02-04 Motorola, Inc. Computing system with selective operating voltage and bus speed
JPH05108394A (ja) * 1991-10-18 1993-04-30 Fujitsu Ltd 計算機システムの初期化診断方式
JPH05257557A (ja) * 1992-03-16 1993-10-08 Nec Corp システム自動立上げ方式
US6009521A (en) * 1996-07-12 1999-12-28 Digital Equipment Corporation System for assigning boot strap processor in symmetric multiprocessor computer with watchdog reassignment
KR19990030951A (ko) * 1997-10-07 1999-05-06 윤종용 Ｓｍｍ에서의 하드웨어 진단 방법
KR19990079203A (ko) * 1998-04-02 1999-11-05 윤종용 컴퓨터 시스템의 행업 알림장치
KR19990085351A (ko) * 1998-05-11 1999-12-06 구자홍 운영체제의 부팅방법

Also Published As

Publication number Publication date
AU777613B2 (en) 2004-10-21
ITTO20000805A0 (it) 2000-08-17
AU5350400A (en) 2001-02-22
TW475109B (en) 2002-02-01
FR2797697B1 (fr) 2007-02-16
CN1619492A (zh) 2005-05-25
IT1320595B1 (it) 2003-12-10
JP2001092689A (ja) 2001-04-06
MY121164A (en) 2005-12-30
GB0019866D0 (en) 2000-09-27
DE10040421B4 (de) 2006-02-02
BR0003641A (pt) 2001-10-09
CN1208717C (zh) 2005-06-29
ITTO20000805A1 (it) 2002-02-18
KR20010050126A (ko) 2001-06-15
CN1297191A (zh) 2001-05-30
GB2356271A (en) 2001-05-16
CN100587669C (zh) 2010-02-03
GB2356271B (en) 2002-09-04
FR2797697A1 (fr) 2001-02-23
IE20000602A1 (en) 2001-04-18
SG93253A1 (en) 2002-12-17
HK1078358A1 (en) 2006-03-10
DE10040421A1 (de) 2001-03-01

Similar Documents

Publication Publication Date Title
US6606716B1 (en) Method and system for automated technical support for computers
US6560726B1 (en) Method and system for automated technical support for computers
KR100831117B1 (ko) 컴퓨터에 대한 자동기술지원 방법 및 시스템
US6189114B1 (en) Data processing system diagnostics
WO2022160756A1 (fr) Procédé, appareil et système de localisation de défaillance de serveur, et support de stockage lisible par ordinateur
US8250412B2 (en) Method and apparatus for monitoring and resetting a co-processor
US7734945B1 (en) Automated recovery of unbootable systems
US6675324B2 (en) Rendezvous of processors with OS coordination
US6324644B1 (en) Network enhanced bios enabling remote management of a computer without a functioning operating system
US5951686A (en) Method and system for reboot recovery
US20040158702A1 (en) Redundancy architecture of computer system using a plurality of BIOS programs
TWI685735B (zh) 在電腦系統開機自我檢測的早期階段顯示bios訊息的方法
US6487464B1 (en) Power-on software for robust boot
US6725396B2 (en) Identifying field replaceable units responsible for faults detected with processor timeouts utilizing IPL boot progress indicator status
US20050033952A1 (en) Dynamic scheduling of diagnostic tests to be performed during a system boot process
TW201734779A (zh) 通知開機階段的方法及伺服器系統
US20030023900A1 (en) Method and system for testing hardware and software configurations in a computer system
CN107133130B (zh) 计算机运行监测方法和装置
CN115168146A (zh) 一种异常检测方法和装置
CA2607435A1 (fr) Surveillance de processus logiciel
KR101100894B1 (ko) 임베디드 장치의 오류검출 및 복구방법
KR20000020634A (ko) 이더넷과 모뎀의 자동 연결전환 장치 및 방법
JP7389877B2 (ja) ネットワークの最適なブートパスの方法及びシステム
CN113687998A (zh) 排除管理引擎运作异常的控制方法
JPS60107145A (ja) 計算機システムのテスト制御方式

Legal Events

Date Code Title Description
A201 Request for examination
E902 Notification of reason for refusal
E902 Notification of reason for refusal
E902 Notification of reason for refusal
E701 Decision to grant or registration of patent right
GRNT Written decision to grant
FPAY Annual fee payment

Payment date: 20130425

Year of fee payment: 6

FPAY Annual fee payment

Payment date: 20140425

Year of fee payment: 7

FPAY Annual fee payment

Payment date: 20150428

Year of fee payment: 8

FPAY Annual fee payment

Payment date: 20160427

Year of fee payment: 9

FPAY Annual fee payment

Payment date: 20180510

Year of fee payment: 11

FPAY Annual fee payment

Payment date: 20190430

Year of fee payment: 12