JP5683308B2 - Redelivery request device and redelivery request method - Google Patents

Description

  The present invention relates to a redelivery request apparatus and a redelivery request method.

  Conventionally, a parcel locker is installed in an apartment house such as a condominium so that a package delivered by a delivery company can be received even if a resident is absent.

  By the way, even if a parcel locker is installed, if the delivered parcel is registered by mail (if you need a seal for receipt), if the parcel delivered is cash on delivery, the parcel delivered will be delivered to the parcel locker. If the delivery locker is not entered or the delivery locker is full, the delivery locker cannot accept the package.

  In such a case, the absence notification slip on which a re-delivery request telephone number, an inquiry number, and the like are written is posted on a post box by a delivery company. After returning home, the resident confirms the absence notification slip, calls the redelivery request telephone number, transmits the inquiry number, and requests redelivery of the package.

  Here, for example, in Patent Document 1, non-delivery information is sent from a delivery person's delivery terminal so that a recipient who has not received a package due to the absence can request re-delivery without waiting for confirmation of the absence notification slip. Is transmitted to the delivery computer, the delivery computer sends the absence notification information to the information processing terminal of the recipient, and the recipient requests the re-delivery from the information processing terminal.

JP 2007-108807 A

  However, in the conventional technology as described above, in order to make a redelivery request, it is necessary to make a phone call to the delivery company and various inputs to the information processing terminal, and there is a problem that the redelivery request is troublesome.

  The present invention has been made in view of the above circumstances, and an object thereof is to provide a redelivery request apparatus and a redelivery request method that can reduce the troublesomeness associated with a redelivery request.

  In order to solve the above-described problems and achieve the object, the redelivery request device according to one aspect of the present invention stores a receiving condition in association with a receiving condition for each dwelling unit identification information for identifying a dwelling unit of a housing complex. Receiving the storage unit, redelivery package identification information that is package identification information of the package to be redelivered, and redelivery destination dwelling unit identification information that is dwelling unit identification information of the redelivery destination unit of the redelivery package, The absence notification registration unit stored in the absence notification storage unit and the dwelling unit identification information of the dwelling unit that the resident returned home as a return notification, and the redelivery destination dwell unit identification information that matches the received dwell unit identification information is stored in the absence notification storage unit When the determination unit for determining whether or not it is stored and the redelivery destination dwelling unit identification information that matches the received dwelling unit identification information are stored in the absence notification storage unit, the redelivery destination dwelling unit A redelivery condition determining unit for determining a redelivery condition of the package to be redelivered with reference to a receiving condition corresponding to the different information, and a redelivery request for the determined redelivery condition and the redelivery package identification information And a redelivery request notifying unit for notifying the delivery management device via a network.

  A re-delivery request method according to another aspect of the present invention is a re-delivery request method executed by a re-delivery request device, wherein the absence notification registering unit is a re-delivery request for re-delivery target package identification information. Absence notification registration step for accepting the redelivery destination dwelling unit identification information, which is the dwelling unit identification information of the redelivery destination dwelling unit and the redelivery destination dwelling unit as the absence notification, and storing it in the absence notification storage unit; A determination step for determining whether or not re-delivery destination dwelling unit identification information that matches the received dwelling unit identification information is stored in the absence notification storage unit; The redelivery condition determining unit identifies the dwelling unit of the apartment house when the redelivery destination dwelling unit identification information that matches the received dwelling unit identification information is stored in the absence notification storage unit. Redelivery condition determination for determining the redelivery condition of the package to be redelivered with reference to the receipt condition corresponding to the redelivery destination dwelling unit identification information from the receipt condition storage unit that stores the receipt condition in association with each information And a redelivery request notification unit for notifying the delivery management device via the network of the determined redelivery condition and the redelivery package identification information as a redelivery request. Features.

  According to the present invention, it is possible to reduce the troublesomeness associated with a re-delivery request.

FIG. 1 is a block diagram showing an example of the configuration of the re-delivery request system of this embodiment. FIG. 2 is a block diagram illustrating an example of the configuration of the delivery management apparatus according to the present embodiment. FIG. 3 is a diagram illustrating an example of delivery information according to the present embodiment. FIG. 4 is a block diagram illustrating an example of the configuration of the control device of the present embodiment. FIG. 5 is a diagram illustrating an example of receiving conditions according to the present embodiment. FIG. 6 is a block diagram illustrating an example of the configuration of the intercom dwelling unit master according to the present embodiment. FIG. 7 is a diagram illustrating an example of a reception condition setting screen according to the present embodiment. FIG. 8 is a diagram showing an example of the absence notification and redelivery request confirmation screen of the present embodiment. FIG. 9 is a diagram illustrating an example of an absence notification confirmation screen according to the present embodiment. FIG. 10 is a sequence diagram showing an example of a flow of a reception condition registration process performed in the re-delivery request system of this embodiment. FIG. 11 is a sequence diagram illustrating an example of a procedure of absence notification registration processing performed in the redelivery request system according to the present embodiment. FIG. 12 is a sequence diagram illustrating an example of a flow of a redelivery request process performed in the redelivery request system according to the present embodiment. FIG. 13 is a sequence diagram illustrating an example of a procedure of absence notification deletion processing performed in the re-delivery request system according to the present embodiment. FIG. 14 is a sequence diagram illustrating an example of a flow of a redelivery request cancellation process performed by the redelivery request system according to the present embodiment.

  Hereinafter, embodiments of a redelivery request device and a redelivery request method according to the present invention will be described in detail with reference to the accompanying drawings. In the following embodiments, a redelivery request system including a redelivery request device will be described by taking a condominium as an example of an apartment house.

  First, the configuration of the redelivery request system of this embodiment will be described.

  FIG. 1 is a block diagram showing an example of the configuration of the redelivery request system 1 of the present embodiment. As shown in FIG. 1, the redelivery request system 1 includes a home delivery locker operation panel 10, an intercom collective entrance machine 20, a delivery management device 30, a delivery company portable terminal 40, a control device 50 (a redelivery request device). An example) and an intercom dwelling unit 60. The delivery management device 30, the delivery agent portable terminal 40, and the control device 50 are connected via the network 2. The network 2 can be realized by, for example, a public communication line.

  The home delivery locker operation panel 10, the intercom collective entrance machine 20, the control device 50, and the intercom dwelling unit master 60 are provided in the apartment. In detail, the home delivery locker operation panel 10 and the intercom collective entrance machine 20 are provided at the collective entrance of the apartment, and the interphone dwelling unit master 60 is provided at each dwelling unit of the apartment (only the dwelling unit A is shown in FIG. 1). The control device 50 is provided in a common part of the apartment. The delivery management device 30 is provided in, for example, a delivery company. The delivery company portable terminal 40 is owned by a delivery person of the delivery company.

  The home delivery locker operation panel 10 is an operation panel of a home delivery locker (not shown), and can be realized by, for example, a touch panel display, an operator, a reading device, and the like. The home delivery locker operation panel 10 is used for input of a depositing operation of a parcel to the home delivery locker by a delivery person of a delivery company or an operation for receiving a parcel from the home delivery locker by a resident.

  In the present embodiment, the home delivery locker operation panel 10 is also used to input the absence notice by the delivery person when the parcel cannot be received by the home delivery locker. For example, the home delivery locker operation panel 10 displays the invoice number (an example of redelivery package identification information) of the package to be redelivered from the delivery person, the redelivery destination dwell unit number of the redelivery destination unit of the package to be redelivered (redelivery destination) An example of dwelling unit identification information), a visit date and time, and a telephone number for redelivery request are accepted as an absence notification input, and the accepted absence notification is notified to the control device 50.

  If the delivery locker operation panel 10 is provided with a reading device such as a camera, the code information printed on the invoice of the package to be redelivered and the delivery company portable terminal 40 owned by the delivery person are used. The delivery locker operation panel 10 may receive an absence notification input by reading the displayed code information with a reading device. In this way, it is possible to reduce the work of inputting the absence notification by the delivery person. The code information is, for example, a barcode or a multidimensional code.

  The intercom collective entrance machine 20 establishes voice communication and video communication with the interphone dwelling unit 60 to realize an interphone function, and is used for input of an unlocking operation of the electronic lock of the collective entrance by a resident. The intercom collective entrance machine 20 can be realized by, for example, a camera, a microphone, a speaker, a touch panel display, an operator, a card reader, and the like.

  The intercom collective entrance machine 20 receives, for example, an input operation of unlocking the electronic lock of the collective entrance using a card key from a resident who has returned home, and uses the dwell unit number (an example of dwell unit identification information) read from the card key as a home notification. 50 is notified. The unlocking operation input also serves as a security release setting input for instructing switching from the security state of the security mode of the dwelling unit indicated by the dwelling unit number to the security release state. Details of the security mode will be described later.

  The delivery management device 30 is a device that manages packages for which a delivery company is responsible for delivery. FIG. 2 is a block diagram illustrating an example of the configuration of the delivery management apparatus 30 according to the present embodiment. As shown in FIG. 2, the delivery management device 30 includes a delivery information storage unit 32 and a delivery management server 34.

  The delivery information storage unit 32 stores delivery information that is information on the packages that the delivery company is responsible for delivery. For example, the delivery information storage unit 32 includes an HDD (Hard Disk Drive), an SSD (Solid State Drive), a memory card, an optical disk, and a RAM. It can be realized by at least one of various existing storage devices that can store magnetically, optically, or electrically such as (Random Access Memory).

  FIG. 3 is a diagram illustrating an example of delivery information according to the present embodiment. As shown in FIG. 3, the delivery information includes the invoice number of the package to be delivered, the name of the delivery company of the package to be delivered, the name of the sender of the package to be delivered, the sender address, the sender telephone number, the name of the destination of the package to be delivered, and the destination. Addresses, destination telephone numbers, and other information are associated with each other. In the example shown in FIG. 3, as other information, it is set that the package to be delivered is a broken object and that delivery is designated at night.

  The delivery management server 34 searches the delivery information storage unit 32 for the delivery information of the invoice number inquired from the control device 50 and notifies the control device 50 of the delivery information or the redelivery target package notified from the control device 50. The redelivery request is notified to the delivery company portable terminal 40 of the delivery person in charge of delivery.

  The delivery company portable terminal 40 displays the re-delivery request notified from the delivery management server 34 on a display (not shown). Thereby, the delivery person who owns the delivery company portable terminal 40 grasps the redelivery request of the package to be redelivered, and performs the redelivery according to the redelivery request.

  The control device 50 is a control device that performs control of a home delivery locker, control of an intercom, control of a security system, and the like. FIG. 4 is a block diagram illustrating an example of the configuration of the control device 50 of the present embodiment. As illustrated in FIG. 4, the control device 50 includes a communication unit 110, a storage unit 120, and a control unit 130.

  The communication unit 110 communicates with the home delivery locker operation panel 10, the intercom collective entrance machine 20, the delivery management device 30, the interphone dwelling unit master 60, and the like, and can be realized by an existing communication device such as a communication interface.

  The storage unit 120 stores various programs executed by the control device 50, data used for various processes performed by the control device 50, and the like. The storage unit 120 can be realized by at least one of existing various storage devices that can store magnetically, optically, or electrically, such as an HDD, an SSD, a memory card, an optical disk, and a RAM. The storage unit 120 includes a reception condition storage unit 122 and an absence notification storage unit 124.

  The receipt condition storage unit 122 stores the receipt condition of the package to be redelivered in association with each apartment number of the apartment. FIG. 5 is a diagram illustrating an example of receiving conditions according to the present embodiment. As shown in FIG. 5, the receiving conditions are associated with a dwelling unit number, a redelivery request type, a designated date and time type, a designated date and time, a designated period type, a designated period, and a redelivery date determination rule.

  The re-delivery request type indicates whether the re-delivery request is “automatic” or “re-delivery request” is manually performed. The designated date / time type indicates whether the designated date / time is “receivable” which is a receivable date / time or whether the designated date / time is “unreceivable” which is a non-receivable date / time. The designated date and time is a designated time on a designated day of the week. The designated period type indicates whether the designated period is “going out”, which is a non-receivable period, or “at home”, where the designated period is a receivable period. The specified period is a period that spans days. The redelivery date and time determination rule is a rule for determining the date and time of redelivery. In the example shown in FIG. 5, if the resident returns home after 15:00, it is determined in the dwelling unit A that the next day will be redelivered. .

  The absence notification storage unit 124 stores an absence notification notified from the home delivery locker operation panel 10.

  The control unit 130 controls each unit of the control device 50 and can be realized by a CPU (Central Processing Unit) or the like. The control unit 130 includes a reception condition registration unit 132, an absence notification registration unit 134, a switching unit 135, a determination unit 136, a redelivery condition determination unit 138, a redelivery request notification unit 140, and a display instruction unit 142. And an outing notification unit 146.

  The receiving condition registration unit 132 receives the receiving condition registration notification from the intercom dwelling unit parent 60, and registers the dwelling unit number and the receiving condition notified as the receiving condition registration notification in the receiving condition storage unit 122 in association with each other.

  The absence notification registration unit 134 receives an absence notification from the home delivery locker operation panel 10 and registers it in the absence notification storage unit 124. Specifically, the absence notification registration unit 134 notifies the delivery management device 30 of the invoice number included in the received absence notification. The absence notification registration unit 134 acquires delivery information including the notified invoice number from the delivery management device 30, and includes at least the delivery company name, sender name, sender address, sender telephone number, and other information in the absence notification. Register in the absence notification storage unit 124.

  The absence notification registration unit 134 receives the absence notification deletion notification from the intercom dwelling unit 60 and deletes the absence notification including the invoice number of the package to be redelivered notified as the absence notification deletion notification from the absence notification storage unit 124. .

  The switching unit 135 receives a home return notification from the intercom collective entrance machine 20, and switches the security mode of the dwelling unit indicated by the dwelling unit number notified as the home return notification from the security state to the security release state. In addition, the switching unit 135 receives a security setting notification from the intercom dwelling unit master 60, and switches the security mode of the dwelling indicated by the dwelling unit number notified as the security setting notification from the security release letter to the security state.

  Here, the security mode indicates the state of the control device 50, and in this embodiment, has a security state and a security release state. When the security mode is in the security state, there is usually no resident, and the control device 50 transmits an alarm to a monitoring center (not shown) when an abnormality is detected. When the security mode is the security release state, there is a normal resident, and the control device 50 does not send an alarm to the monitoring center even if an abnormality is detected. Therefore, in this embodiment, when the security mode is switched from the security release state to the security state, it is estimated that the resident has gone out.

  The determination unit 136 receives a return home notification from the intercom collective entrance machine 20 and determines whether or not a re-delivery destination residential unit number that matches the home unit number notified as the return home notification is stored in the absence notification storage unit 124. When the redelivery destination dwelling unit number that matches the dwelling unit number notified as the return home notification is stored in the absence notification storage unit 124, the determination unit 136 further determines whether the redelivery request type of the receiving condition is automatic. It is determined whether it is.

  Further, the determination unit 136 determines whether or not the re-delivery destination dwelling unit number that matches the dwelling unit number of the dwelling unit whose security mode has been switched from the security release letter to the security state by the switching unit 135 is stored in the absence notification storage unit 124. To do.

  The redelivery condition determination unit 138 corresponds to the redelivery destination dwelling unit number from the reception condition storage unit 122 when the redelivery destination dwelling unit number that matches the dwelling unit number notified as the return home notification is stored in the absence notification storage unit 124. The re-delivery condition of the package to be re-delivered is determined with reference to the receiving conditions to be performed. More specifically, the redelivery condition determination unit 138 stores the redelivery destination dwelling unit number that matches the dwelling unit number notified as the return home notification in the absence notification storage unit 124, and the redelivery request type of the receiving condition is automatically set. In some cases, the re-delivery condition of the package to be re-delivered is determined with reference to the reception condition corresponding to the re-delivery destination house number from the reception condition storage unit 122.

  Here, when the specified date and time type of the receiving condition is receivable, the redelivery condition determining unit 138 is the shortest from the date and time when the return notification is accepted among the specified date and time satisfying the redelivery date and time determination rule of the receiving condition. The date and time are determined as the redelivery date and time. Further, the redelivery condition determining unit 138, when the specified date type of the receiving condition is receivable and the specified period type is at home, among the specified date and specified period satisfying the redelivery date determining rule of the receiving condition, The shortest date and time is determined as the redelivery date and time from the date and time when the return notification is accepted. Further, the redelivery condition determining unit 138 satisfies the redelivery date determination rule of the receiving condition at a date other than the specified period when the specified date type of the receiving condition is receivable and the specified period type is out. Of the designated date and time, the shortest date and time is determined as the re-delivery date and time from the date and time when the return notification is accepted. If the redelivery date determination rule is not set in the receiving condition, the designated date does not need to satisfy the redelivery date determination rule.

  In addition, when the specified date and time type of the receiving condition is unreceivable, the redelivery condition determining unit 138 is the date and time when the return notification is accepted among the dates and times other than the specified date and time and satisfying the redelivery date and time determination rule The shortest date and time is determined as the redelivery date and time. Further, the redelivery condition determination unit 138 satisfies the redelivery date determination rule that is a date other than the specified date and the specified period when the specified date type of the receiving condition is not receivable and the specified period type is out. Of the date and time, the shortest date and time is determined as the re-delivery date and time from the date and time when the return notification is accepted. Further, the redelivery condition determination unit 138 satisfies the redelivery date determination rule that is a date other than the specified period and the specified date when the specified date type of the receiving condition cannot be received and the specified period type is at home. Of the date and time, the shortest date and time is determined as the re-delivery date and time from the date and time when the return notification is accepted.

  When the redelivery request type of the receipt condition is automatic, the redelivery request notifying unit 140 manages the delivery of the invoice number of the package to be redelivered and the redelivery conditions determined by the redelivery condition determining unit 138 as a redelivery request. Notify device 30. However, when the re-delivery request is reset by the intercom unit base unit 60 of the re-delivery destination unit, the delivery management device 30 is notified of the re-delivery request update. Further, when the redelivery request type of the receiving condition is manual, the redelivery request notifying unit 140 accepts a redelivery request from the interphone dwelling unit parent unit 60 and notifies the delivery management device 30 of it.

  When the redelivery request type of the receiving condition is automatic, the display instruction unit 142 instructs the interphone dwelling unit master 60 of the redelivery destination unit to display the absence notification and the redelivery request. The display instructing unit 142 stores the redelivery destination dwelling number that matches the dwelling unit number notified as the return home notification in the absence notification storage unit 124, and the redelivery destination dwelling unit when the redelivery request type of the receiving condition is manual. The intercom dwelling unit 60 is instructed to display the absence notification.

  The outing notification unit 146 determines whether the redelivery destination dwelling unit number that matches the dwelling unit number of the dwelling unit whose security mode is switched from the security release letter to the security state is stored in the absence notification storage unit 124. Is notified to the delivery management device 30 as a notification of going out of the re-delivery destination dwelling unit.

  Interphone dwelling unit 60 establishes voice communication and video communication with intercom collective entrance machine 20 to realize the intercom function, receiving condition setting input, absence notification and redelivery request display, security setting input, etc. Used for. FIG. 6 is a block diagram showing an example of the configuration of the intercom dwelling unit 60 according to the present embodiment. As shown in FIG. 6, the intercom dwelling unit 60 includes a communication unit 62, a display unit 64, an input unit 66, and a control unit 68. In addition, although illustration is abbreviate | omitted, the intercom dwelling unit master 60 is also provided with a camera, a microphone, a speaker, etc.

  The communication unit 62 communicates with the intercom collective entrance 20 and the control device 50, and can be realized by an existing communication device such as a communication interface.

  The display unit 64 displays various screens, and can be realized by, for example, a touch panel display or a liquid crystal display.

  The input unit 66 performs various operation inputs, and can be realized by, for example, a touch panel display, a card reader, and an operator. Note that the display unit 64 and the input unit 66 may be integrally realized by a touch panel display.

  The control unit 68 controls each unit of the interphone dwelling unit 60 and can be realized by a CPU (Central Processing Unit) or the like. The control unit 68 displays a reception condition setting screen on the display unit 64. FIG. 7 is a diagram illustrating an example of the reception condition setting screen 210 according to the present embodiment. The receiving condition setting screen 210 shown in FIG. 7 is a screen for setting the receiving conditions shown in FIG. The control unit 68 accepts input of receiving condition setting for the receiving condition setting screen 210 by the resident from the input unit 66, and receives the setting input contents of the received receiving condition and the dwelling unit number of the dwelling unit where the interphone dwelling unit 60 is installed. The control device 50 is notified as a registration notification.

  Further, the control unit 68 receives an instruction to display absence notification and redelivery conditions from the control device 50, and displays an absence notification and redelivery request confirmation screen on the display unit 64. FIG. 8 is a diagram illustrating an example of the absence notification and redelivery request confirmation screen 220 according to the present embodiment. In the example shown in FIG. 8, absence notification content, redelivery request content, redelivery request reset button 222, and confirmation button 224 are displayed on the absence notification and redelivery request confirmation screen 220. When the control unit 68 receives an input of the confirmation button 224 by the resident from the input unit 66, the control unit 68 ends the display of the absence notification and the redelivery request confirmation screen 220. On the other hand, when the control unit 68 receives an input of the redelivery request reset button 222 by the resident from the input unit 66, the control unit 68 receives a reset input of the redelivery request from the input unit 66 and updates the redelivery request to the control device 50. Notice.

  In addition, the control unit 68 receives an instruction to display the absence notification from the control device 50 and displays an absence notification confirmation screen on the display unit 64. FIG. 9 is a diagram illustrating an example of the absence notification confirmation screen 230 according to the present embodiment. In the example shown in FIG. 9, the absence notification content, redelivery request setting button 232, and confirmation button 234 are displayed on the absence notification confirmation screen 230. When receiving the confirmation button 234 input by the resident from the input unit 66, the control unit 68 ends the display of the absence notification confirmation screen 230. On the other hand, when accepting the input of the redelivery request setting button 232 by the resident from the input unit 66, the control unit 68 accepts the redelivery request setting input from the input unit 66 and notifies the control device 50 of the redelivery request.

  Moreover, the control part 68 receives the security setting input by a resident from the input part 66, and notifies the control apparatus 50 as a security setting notification of the dwelling unit number of the dwelling unit in which the intercom dwelling unit parent device 60 is installed.

  Further, the control unit 68 accepts the input of the invoice number of the package to be redelivered by the resident as the absence notification deletion input from the input unit 66 and notifies the control device 50 of the accepted invoice number as the absence notification deletion notification.

  Next, the operation of the redelivery request system of this embodiment will be described.

  FIG. 10 is a sequence diagram illustrating an example of a flow of a reception condition registration process performed in the re-delivery request system 1 of the present embodiment.

  First, the control unit 68 of the intercom dwelling unit 60 receives an input of setting conditions for receiving a package to be redelivered by the resident from the input unit 66 (step S100).

  Subsequently, the control unit 68 notifies the control device 50 of the received receiving condition setting input contents and the dwelling unit number of the dwelling unit in which the interphone dwelling unit 60 is installed as a receiving condition registration notification (step S102).

  Subsequently, the receiving condition registration unit 132 of the control device 50 registers the dwelling unit number notified as the receiving condition registration notification and the receiving condition (reception condition setting input content) in association with each other in the receiving condition storage unit 122 (step S104). ).

  FIG. 11 is a sequence diagram illustrating an example of a flow of the absence notification registration process performed in the redelivery request system 1 of the present embodiment.

  First, the home delivery locker operation panel 10 accepts an invoice number, a redelivery destination dwelling unit number, a visit date and time, and a redelivery request telephone number from the deliveryman of the delivery company as an input of absence notification (step S200). ).

  Subsequently, the home delivery locker operation panel 10 notifies the controller 50 of the received absence notification (step S202).

  Subsequently, the absence notification registration unit 134 of the control device 50 notifies the delivery management device 30 of the invoice number included in the notified absence notification (step S204).

  Subsequently, the delivery management server 34 of the delivery management device 30 acquires delivery information including the notified invoice number from the delivery information storage unit 32 and notifies the control device 50 (step S206).

  Subsequently, the absence notification registration unit 134 of the control device 50 includes at least the delivery company name, sender name, sender address, sender telephone number, and other information of the notified delivery information in the absence notification storage. Register in the unit 124 (step S208).

  FIG. 12 is a sequence diagram illustrating an example of a flow of redelivery request processing performed in the redelivery request system 1 according to the present embodiment.

  First, the intercom collective entrance machine 20 receives an unlocking operation input of the electronic lock of the collective entrance from the resident who has returned home (step S300).

  Subsequently, the intercom collective entrance machine 20 identifies the dwelling unit number of the resident who has performed the unlocking operation input from the received unlocking operation input, and notifies the control unit 50 of the identified dwelling unit number as a return home notification (step S302). .

  Subsequently, the switching unit 135 of the control device 50 switches the security mode of the dwelling unit indicated by the dwelling unit number notified as the return home notification from the security state to the security release state (step S304).

  Subsequently, the determination unit 136 of the control device 50 determines whether or not the redelivery destination dwelling unit number that matches the dwelling unit number notified as the return home notification is stored in the absence notification storage unit 124 (step S306).

  Here, when the re-delivery destination dwelling unit number that matches the dwelling unit number notified as the return home notification is not stored in the absence notification storage unit 124 (No in step S306), the process ends.

  On the other hand, when the re-delivery destination residence unit number that matches the residence unit number notified as the return home notification is stored in the absence notification storage unit 124 (Yes in step S306), the determination unit 136 further performs a re-delivery request for the receiving condition. It is determined whether the type is automatic (step S308).

  When the re-delivery request type is automatic (Yes in step S308), the re-delivery condition determining unit 138 refers to the receiving condition corresponding to the re-delivery destination residence number from the receiving condition storage unit 122, and the package to be re-delivered. The re-delivery conditions are determined (step S310).

  Subsequently, the redelivery request notification unit 140 notifies the delivery management device 30 of the redelivery conditions and invoice number of the package to be redelivered as a redelivery request (step S312), and the display instruction unit 142 displays the redelivery destination. The intercom dwelling unit master 60 of the dwelling unit is instructed to display the absence notification and the redelivery request (step S314).

  Subsequently, the delivery management server 34 of the delivery management device 30 notifies the redelivery request notified to the delivery company portable terminal 40 of the delivery person delivering the package to be redelivered (step S316).

  Subsequently, the delivery company portable terminal 40 displays the notified redelivery request on a display (not shown) (step S318).

  Subsequently, the control unit 68 of the intercom dwelling unit 60 accepts the absence notification and the redelivery request display instruction, and displays the absence notification and redelivery request confirmation screen on the display unit 64 (step S320).

  Here, when the control unit 68 of the interphone dwelling unit 60 receives a re-delivery request resetting input from the input unit 66, the control unit 50 notifies the control device 50 of the re-delivery request update, and the control device 50 performs the delivery management. The delivery management device 30 notifies the delivery device portable terminal 40 of the delivery person who delivers the package to be redelivered.

  If the redelivery request type is manual in step S308 (No in step S308), the display instruction unit 142 instructs the interphone dwelling unit parent 60 of the redelivery destination unit to display the absence notification (step S322). .

  Subsequently, the control unit 68 of the intercom dwelling unit 60 receives an absence notification display instruction, and displays an absence notification confirmation screen on the display unit 64 (step S324).

  Subsequently, the control unit 68 accepts a setting input of a redelivery condition for the redelivery target package by the resident from the input unit 66 (step S326).

  Subsequently, the control unit 68 notifies the control device 50 of the received re-delivery condition setting input content and the invoice number of the re-delivery target package as a re-delivery request (step S328).

  Subsequently, the redelivery request notifying unit 140 of the control device 50 notifies the delivery management device 30 of the notified redelivery request (step S330).

  Subsequently, the delivery management server 34 of the delivery management device 30 notifies the redelivery request notified to the delivery company portable terminal 40 of the delivery person delivering the package to be redelivered (step S332).

  Subsequently, the delivery company portable terminal 40 displays the notified redelivery request on a display (not shown) (step S334).

  FIG. 13 is a sequence diagram illustrating an example of a procedure of absence notification deletion processing performed in the redelivery request system 1 of the present embodiment.

  First, the control unit 68 of the intercom dwelling unit 60 accepts the input of the invoice number of the package to be redelivered by the resident from the input unit 66 as the absence notification deletion input (step S400).

  Subsequently, the control unit 68 notifies the control device 50 of the invoice number received as the absence notification deletion input as the absence notification deletion notification (step S402).

  Subsequently, the absence notification registration unit 134 of the control device 50 deletes the absence notification including the invoice number notified as the absence notification deletion notification from the absence notification storage unit 124 (step S404).

  FIG. 14 is a sequence diagram illustrating an example of a flow of a redelivery request cancellation process performed in the redelivery request system 1 of the present embodiment.

  First, the control unit 68 of the intercom dwelling unit 60 receives a security setting input by a resident who goes out from the input unit 66 (step S500).

  Subsequently, when receiving the security setting input, the control unit 68 notifies the control device 50 of the dwelling unit number of the dwelling unit in which the interphone dwelling unit 60 is installed as a security setting notification (step S502).

  Subsequently, the switching unit 135 of the control device 50 switches the security mode of the dwelling unit indicated by the dwelling unit number notified as the security setting notification from the security release state to the security state (step S504).

  Subsequently, the determination unit 136 of the control device 50 determines whether or not the re-delivery destination dwelling unit number that matches the dwelling unit number of the dwelling unit whose security mode is switched from the security release state to the security state is stored in the absence notification storage unit 124. Is determined (step S506).

  Here, when the re-delivery destination dwelling unit number that matches the dwelling unit number notified as the security setting notification is not stored in the absence notification storage unit 124 (No in step S506), the process ends.

  On the other hand, when the redelivery destination dwelling unit number that matches the dwelling unit number notified as the security setting notification is stored in the absence notification storage unit 124 (Yes in step S506), the outing notification unit 146 displays the redelivery target package number. The invoice number is notified to the delivery management device 30 as a notification of going out of the resident of the redelivery destination dwelling unit (step S508).

  Subsequently, the delivery management server 34 of the delivery management device 30 notifies the notified outing notice to the delivery company portable terminal 40 of the delivery person delivering the package to be redelivered (step S510).

  Subsequently, the delivery company portable terminal 40 displays on the display (not shown) the cancellation of the redelivery request including the invoice number notified as the outing notification (step S512).

  When the re-delivery request is canceled, the re-delivery request process shown in FIG. 12 is performed again when the resident returns.

  As described above, according to the present embodiment, since the re-delivery request to the delivery company is automatically performed when the resident returns home, the troublesomeness associated with the re-delivery request can be reduced. As a result, it is possible to reduce situations such as delays in communication and re-delivery requests from residents, and delays in receiving packages and receiving packages due to missing or lost notifications by residents. It is possible to reduce the situation such as not. As described above, according to the present embodiment, since the re-delivery request to the delivery company is automatically performed when the resident returns home, the burden of the re-delivery work of the delivery company can be reduced, and further, the re-delivery request Since delay and forgetting can be reduced, the delivery company can efficiently redeliver undelivered packages. For example, the delivery company can redeliver after confirming the resident's return home, so it is possible to reduce the situation of redelivery before the resident's return home and reduce the burden of redelivery work. can do.

  The control device 50 according to the present embodiment includes a control device such as a CPU, a storage device such as a ROM (Read Only Memory) and a RAM, an external storage device such as an HDD, a communication device such as a communication interface, and an input / output device. It has a hardware configuration using a normal computer.

(Modification)
In addition, this invention is not limited to the said embodiment, A various deformation | transformation is possible.

  For example, in the above-described embodiment, the example in which the control device 50 controls the home delivery locker, the intercom, and the security system has been described. For example, instead of the control device 50, the control device that controls the home delivery locker A control device that controls the intercom and a control device that controls the security system may be provided.

  In the above-described embodiment, an example in which the receiving condition is registered from the interphone dwelling unit 60 has been described. However, the receiving condition may be registered from a resident's PC (Personal Computer), for example.

  Moreover, although the example which deletes an absence notification from the intercom dwelling unit 60 was demonstrated in the said embodiment, you may make it delete from the delivery management apparatus 30 after completion of the redelivery of the package of redelivery object, for example.

  Further, the delivery management device 30 may notify the redelivery request from the control device 50 that the redelivery request has been approved.

  Further, the camera provided in the intercom collective entrance machine 20 or the home delivery locker 10 operation panel may accept the input of the absence notification by reading the barcode described in the package invoice.

DESCRIPTION OF SYMBOLS 1 Redelivery request system 2 Network 10 Home delivery locker operation panel 20 Intercom entrance door machine 30 Delivery management apparatus 32 Delivery information storage part 34 Delivery management server 40 Delivery company portable terminal 50 Control apparatus 60 Intercom dwelling unit parent machine 62 Communication part 64 Display part 66 Input unit 68 Control unit 110 Communication unit 120 Storage unit 122 Reception condition storage unit 124 Absence notification storage unit 130 Control unit 132 Reception condition registration unit 134 Absence notification registration unit 135 Switching unit 136 Judgment unit 138 Redelivery condition determination unit 140 Redelivery request Notification unit 142 Display instruction unit 146 Outing notification unit 210 Receipt condition setting screen 220 Redelivery request confirmation screen 222 Redelivery request reset button 224 Confirmation button 230 Absence notification confirmation screen 232 Redelivery request setting button 234 Confirmation button

Claims (12)

For each dwelling unit identification information that identifies a dwelling unit of a housing complex, a receiving condition storage unit that stores a receiving condition in association with each other,
Re-delivery baggage identification information which is baggage identification information of the redelivery target baggage and redelivery destination dwelling unit identification information which is dwell unit identification information of the redelivery destination dwelling unit of the redelivery target baggage are received as absence notifications, and the absence notification storage unit The absence notification registration unit stored in
A determination unit that receives the dwelling unit identification information of the dwelling unit that the resident has come home as a return home notification, and determines whether or not the redelivery destination dwelling unit identification information that matches the received dwelling unit identification information is stored in the absence notification storage unit;
When re-delivery destination dwell unit identification information that matches the accepted dwell unit identification information is stored in the absence notification storage unit, the re-delivery target is referred to with reference to the receiving conditions corresponding to the re-delivery destination dwell unit identification information A redelivery condition determination unit for determining redelivery conditions
A redelivery request notifying unit for notifying the delivery management device via the network of the determined redelivery condition and the redelivery package identification information as a redelivery request;
A re-delivery request device comprising: The receipt condition includes a date and time when the package to be redelivered can be received,
The redelivery condition is a redelivery date and time,
The re-delivery request determining device according to claim 1, wherein the re-delivery condition determining unit determines the shortest receivable date and time from the date and time when the return notification is received as the re-delivery date and time. The receipt condition further includes a period during which the package to be redelivered can be received,
The receivable date and time is a receivable time on a receivable day,
The re-delivery condition determination unit determines the shortest date and time from the date and time when the return notification is accepted, among the receivable period and the receivable date and time, as the re-delivery date and time. Re-delivery request device. The receipt condition further includes a period during which the package to be redelivered cannot be received,
The receivable date and time is a receivable time on a receivable day,
The re-delivery condition determining unit determines the shortest date and time from the date and time when the return notification is accepted among the receivable dates and times other than the non-receivable period. The re-delivery request device described. The receipt condition further includes a redelivery date determination rule,
The redelivery condition determining unit determines the shortest date and time from the date and time when the return notification is accepted among the receivable dates and times satisfying the redelivery date and time determination rule, as the redelivery date and time. The re-delivery request apparatus according to any one of 2 to 4. The receipt conditions include a date and time when the package to be redelivered cannot be received and a redelivery date determination rule,
The redelivery condition is a redelivery date and time,
The redelivery condition determining unit sets the shortest date and time from the date and time when the return notification is accepted among the dates and times other than the unacceptable date and time and satisfying the redelivery date determination rule to the redelivery date and time. The redelivery request apparatus according to claim 1, wherein the redelivery request apparatus is determined. The receipt condition further includes a period during which the package to be redelivered cannot be received,
The non-receivable date and time is a non-receivable time on a non-receivable day,
The re-delivery condition determining unit is a date / time other than the unacceptable date / time and the non-receivable period and satisfying the re-delivery date / time determination rule, the shortest date / time from the date / time when the return notification is accepted The redelivery request apparatus according to claim 6, wherein the redelivery date and time is determined. The receipt condition further includes a period during which the package to be redelivered can be received,
The non-receivable date and time is a non-receivable time on a non-receivable day,
The re-delivery condition determining unit determines the shortest date and time from the date and time when the return notification is accepted among the date and time other than the unacceptable date and time and the receivable period and satisfies the re-delivery date and time determination rule. The redelivery request apparatus according to claim 6, wherein the redelivery date and time is determined. The receiving condition includes a redelivery request type indicating whether the redelivery request is performed automatically or manually,
The determination unit further determines whether the redelivery request type is automatic or manual,
The re-delivery condition determination unit stores the re-delivery when the re-delivery destination dwell unit identification information that matches the accepted dwell unit identification information is stored in the absence notification storage unit and the re-delivery request type is automatic. The redelivery request apparatus according to any one of claims 1 to 8, wherein redelivery conditions for the redelivery target package are determined with reference to a receiving condition corresponding to the indwelling unit identification information. The absence notification registration unit notifies the delivery management device of the redelivery package identification information to acquire delivery information of the package to be redelivered, and stores it in the absence notification storage unit in the absence notification,
When the re-delivery destination dwell unit identification information that matches the accepted dwell unit identification information is stored in the absence notification storage unit and the re-delivery request type is automatic, the dwell unit identification information indicated by the re-delivery destination dwell unit identification information Instructing display of the absence notice and the redelivery request on the display unit, redelivery destination dwelling unit identification information matching the accepted dwelling unit identification information is stored in the absence notification storage unit, and the redelivery request type A display instructing unit for instructing display of the absence notification on the display unit of the dwelling unit indicated by the redelivery destination dwelling unit identification information,
When the redelivery request notification type is automatic, and the redelivery request notification type is redelivery request and the redelivery package identification information is received as a redelivery request, the redelivery request type is automatic. When a redelivery request update is notified to the delivery management device and the redelivery request type is manual, the redelivery condition of the package to be redelivered and the redelivery package identification information are accepted as a redelivery request, and the network is The redelivery requesting apparatus according to claim 9, wherein the redelivery requesting apparatus is notified to the delivery management apparatus. When the dwell unit identification information is accepted as the return home notification, the security mode of the dwell unit indicated by the dwell unit identification information is switched to a security release state, and when the dwell unit identification information is accepted as a security setting notification, the security mode is set to the security state. A switching unit for switching to
When the absence notification registration unit receives the redelivery package identification information as an absence notification deletion notification, the absence notification registration unit deletes the absence notification including the received redelivery package identification information from the absence notification storage unit,
The determination unit further determines whether or not re-delivery destination dwelling unit identification information that matches the dwelling unit identification information of the dwelling unit whose security mode is switched to the security state is stored in the absence notification storage unit,
When the redelivery destination dwelling unit identification information that matches the dwelling unit identification information of the dwelling unit whose security mode is switched to the security state is stored in the absence notification storage unit, the redelivery package identification information is redelivered. The redelivery request device according to any one of claims 1 to 10, further comprising an outing notification unit that notifies the delivery management device via the network as a notification of going out of a native unit. A re-delivery request method executed by a re-delivery request device,
The absence notification registration unit uses the redelivery package identification information that is the package identification information of the package to be redelivered and the redelivery destination unit identification information that is the dwelling unit identification information of the redelivery destination unit of the package to be redelivered as an absence notification. The absence notification registration step of receiving and storing in the absence notification storage unit;
The determination unit receives the dwelling unit identification information of the dwelling unit where the resident has come home as a return home notification, and determines whether the redelivery destination dwelling unit identification information that matches the received dwelling unit identification information is stored in the absence notification storage unit A determination step;
When the redelivery condition determination unit stores the redelivery destination dwelling unit identification information that matches the accepted dwelling unit identification information in the absence notification storage unit, the receiving condition for each dwell unit identification information that identifies the dwelling unit of the apartment house A redelivery condition determining step for determining a redelivery condition of the package to be redelivered with reference to a receipt condition corresponding to the redelivery destination dwelling unit identification information from a receipt condition storage unit that associates and stores
A redelivery request notifying unit for notifying the delivery management device via the network of the determined redelivery conditions and the redelivery package identification information as a redelivery request;
A re-delivery request method characterized by including:

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