JP2007265153A - Delivery management system of glass plate product - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a delivery management system of glass plate products capable of quick responses to enquiries about delivery situations. <P>SOLUTION: The system is provided with: a GPS portable telephone set 32 with a camera function which is provided for a truck 20 and inputs delivery situations of glass plate products by the truck by a driver's operation; and a shipment situation management device 30 for forming shipment situation retrieval information retrievable at least with order numbers, creating a map displaying a position of the truck on the basis of the delivery situation information from the portable telephone set, and monitoring arrival delay of the truck at a place of delivery on the basis of the delivery schedule information fetched from the shipment management device and the delivery situation information transmitted by the portable telephone set. <P>COPYRIGHT: (C)2008,JPO&INPIT

Description

  The present invention can quickly respond to delivery claims such as breakage of glass plate products, delayed delivery, etc. when delivering glass plate products such as base plates and functional glass by truck, and also provides time to customers or dealers. The present invention relates to a delivery management system for glass plate products that can be easily handled.

  Conventionally, as shown in FIG. 1, orders for glass sheet products from customers or dealers (hereinafter referred to as business partners) 10 are collectively managed by the order receiving center 12, and a shipping department 14, a manufacturing department 16, a sales department 18 , The shipping company 22 is instructed. The order receiving center 12 is a window for various inquiries and complaints from the business partner 10.

  In such a system, the order receiving center 12 cannot grasp the situation at the time of ordering in a timely and accurate manner when the glass plate product is damaged during the delivery of the glass plate product by the truck 20.

  In addition, since late arrival of delivery is also grasped for the first time by an indication from a business partner, the response of the order receiving center 12 is delayed, which is a cause of lowering the trust of the business partner.

  In addition, when the customer receives an inquiry about the delivery status during the delivery of the glass plate product, the order receiving center 12 requests the shipping company 22 to confirm the arrival time, and the shipping company uses a radio telephone to track the truck. The driver reports the location and situation via wireless telephone. The shipping company responds to the order receiving center 12 in response to a report from the driver.

  Since such a stage is passed, it takes a considerable time for the order receiving center 12 to answer the inquiry about the delivery status from the business partner 10.

  The objective of this invention is providing the delivery management system of the glass plate product which solved such a conventional problem.

  The present invention is a management system in the case of delivering a glass plate product by a truck, and is equipped with a GPS mobile phone with a camera function, which is installed in the truck and into which the delivery status of the glass plate product by the truck is input by an operation by a driver; Connected to a mobile phone via a mobile phone network, and connected to at least an order center information terminal, a shipping department shipping management device, a supplier information terminal, and a map information provider server via the Internet Based on the delivery schedule information fetched from the shipping management device and the delivery status information transmitted from the mobile phone, the shipping status search information searchable at least by the order number is formed, and the delivery status information from the mobile phone is used as the delivery status information. Based on the delivery schedule information taken from the shipping management device, creating a map showing the location of the truck, On the basis of the delivery status information transmitted from the band phone, and a shipping status management device for monitoring the arrival delay of the track to the place of delivery.

  According to the present invention, the mobile phone has a function of transmitting time information and position information together with the selected business message when a standard business message on the menu screen is selected and a transmission key is pressed. It further has a function of transmitting current position information in response to a request for the latest position.

  The delivery schedule information preferably includes an order number assigned by the business partner.

  The shipment status management apparatus includes a delivery schedule information fetching unit that fetches delivery schedule information, a first table that stores the fetched delivery schedule information, a delivery status information fetching unit that fetches delivery status information, and a fetched delivery status information. Corresponding to the second table to be stored, the collation unit for collating the delivery status information stored in the second table with the delivery schedule information stored in the first table, and the collation result and the delivery schedule information And a third table for storing the delivery status information, and a delivery status list screen creation unit for creating a delivery status list image based on the delivery status information stored in the third table. A map creation unit that creates a map displaying the position of the truck from the map information captured from the server of the provider and the current position information transmitted from the mobile phone When the delivery status information stored in the second table is monitored and the delivery schedule information stored in the first table is referred to, the delivery location at the designated arrival time is not reached. And a delivery delay monitoring unit for notifying at least the information terminal of the order receiving center of the arrival delay.

  According to the present invention, for damage during delivery, the truck is equipped with a mobile phone with a camera, and when the damage occurs or when it arrives, the driver takes a picture with the mobile phone, and the image and / or the content of the damage Is sent to the order receiving center by mobile mail. The person in charge of quality at the order receiving center can grasp the situation and location of the damage in a timely manner based on the received photo and / or report of the damage, and can quickly process the damage.

  As for late arrival, if the arrival time designated truck has not arrived 10 minutes before the designated time, it will be sent by e-mail to the order receiving center so that the information can be grasped and dealt with before being pointed out by the business partner.

  In addition, according to the present invention, when a driver sends a business partner's comment by mobile mail, the order receiving center can grasp the business partner's comment in real time, and can quickly deploy it to related departments.

  In addition, according to the present invention, the customer himself / herself can place an order number. It is possible to eliminate the need for inquiries to the order receiving center by grasping the status of the truck in real time using the key.

(Glass plate product delivery management system)
FIG. 2 is a diagram showing an outline of a delivery management system for glass sheet products according to the present invention.

  This delivery management system includes a shipping status management device 30 configured by a computer. The shipping status management device 30 can communicate with a mobile phone 32 mounted on the truck 20 via a mobile phone network 34.

  The mobile phone 32 has a GPS function for receiving position information from the GPS satellite 36 and confirming the position of the mobile phone. It also has a camera function that can take pictures. Furthermore, you can select a menu screen template (standard format for business messages) and enter the delivery status that can be sent by key operation along with time information and location information, such as completion of loading at the factory and arrival at the delivery location. It has a function. That is, when the driver selects a menu screen template of the mobile phone and presses the key, the business message, time information, and track position information are transmitted to the shipping status management apparatus 30.

  The shipping status management device 30 is connected to the order receiving center 12, the shipping department 14, the manufacturing department 16, the sales department 18, and the shipping company 22 through the Internet 38. The shipping status management device 30 is further connected to a map service server to the business partner 40 and the map information providing company 42. The shipping status management device 30 displays the current track position on the map provided by the map provider 38 based on the delivery status information input from the GPS mobile phone 32, and the delivery is completed or not completed. Is published on the shipment status list screen, and regular monitoring for delivery delay is performed.

  FIG. 3 is a block diagram illustrating functions of the shipping status management device 30. In the figure, 44 is a delivery schedule information fetching unit, 46 is a delivery status information fetching unit, 50 is a table storing received delivery schedule information, 56 is a table storing fetched delivery status information, and 52 is delivery. A collation unit that collates status information with delivery schedule information, 54 a table that stores collated delivery status information, 55 a map creation unit, 57 a delivery status list creation unit, and 59 a delivery delay monitoring unit Show.

  The processing flow in the delivery management system of the present invention will be described below with reference to the functional block diagram of FIG.

(Import delivery schedule information)
FIG. 4 shows a processing flow for fetching delivery schedule information.

  The shipping management device (comprised of a computer) 60 of the shipping department 14 periodically sends delivery schedule information including order information, packing list information, and dispatch list information to the shipping status management device 30 via the Internet 38. Send.

  In this delivery schedule information, the glass plate product to be delivered is the order number No. assigned by the supplier. Managed by. Therefore, order no. Is a search key for shipping status management.

  When the delivery schedule information fetching unit 44 of the shipping status management apparatus 30 fetches the delivery schedule information, it is registered in the table 50.

  If there is an error at the time of fetching, the delivery schedule information fetching unit 44 transmits an alarm (error warning) mail to the shipping management device 60 of the shipping department 14 via the Internet 38. The shipping management device 60 knows the error warning at the time of capture in a pop-up (POP UP) display, and confirms the content of the capture error by the received mail. Correct the error and resend all delivery schedule information.

(Delivery status information input)
A processing flow for inputting the delivery status information from the GPS mobile phone 32 is shown in FIG.

  When the loading of the glass plate product is completed at the factory, the driver of the truck 20 selects the template for the business message “loading complete” from the menu screen of the mobile phone and presses the transmission key. As a result, delivery status information indicating when and at which position loading is completed is sent.

  When the delivery status information fetching unit 46 of the shipping status management device 30 fetches the delivery status information, it registers it in the table 56.

  The collation unit 52 collates the delivery status information related to the loaded loading with the delivery schedule information related to the loading registered in the table 50 and registers the delivery status information corresponding to the delivery schedule information in the table 54.

  The same processing is performed for the delivery status information related to arrival at the delivery location, and information indicating arrival is registered in the table 54 together with the arrival time and arrival position.

  The delivery status list creation unit 57 creates a delivery status list screen based on the registered delivery status information.

(Response to delivery status inquiries from business partners)
FIG. 6 shows a processing flow corresponding to a delivery status inquiry from the business partner 40.

  When an inquiry regarding delivery (for example, regarding loading time, arrival time, truck position) is received from the business partner 40 in the order receiving center 12, the receiving center accepts the inquiry.

  When the person in charge at the order receiving center 12 receives an inquiry from the business partner 40, the business partner confirms items necessary for the delivery status inquiry. In this case, the order number of the business partner. Will be confirmed.

  For example, the corresponding order No. If the customer wants to know the completion time of loading the glass sheet product, the order status is accessed from the information terminal 64 of the order receiving center 12 via the Internet 38 to the shipping status management device 30 on the delivery status list screen. Vehicle allocation No. corresponding to You can search the delivery status of (truck) and know the loading completion time.

  When the inquiry from the supplier 40 is the latest position of the truck, the shipping status management device 30 requests the GPS mobile phone 32 for the latest position of the truck. In response to this request, the mobile phone 32 transmits information on the current position to the shipping status management device 30.

  When the map creation unit 55 captures the latest position information, a Web map displaying the latest track position is displayed on the map obtained from the map information provider.

  The person in charge at the order receiving center 12 returns the current status to the business partner by telephone or the like.

(Delivery delay alarm correspondence)
FIG. 7 is a diagram showing a flow of delivery delay alarm handling processing.

  The delivery delay monitoring unit 59 of the shipping status management apparatus 30 monitors the shipping status information in the table 56, and refers to the delivery schedule information in the table 50, so that the truck can be delivered even if 10 minutes before the designated arrival time. If the arrival status information is not received even after 10 minutes before the arrival time, an alarm mail is transmitted and a pop-up is displayed on the information terminal 64 of the order receiving center 12. To do.

  The information terminal 64 confirms the contents of the alarm, accesses the shipping status management device 30, and displays the order number No. on the delivery status list screen. Using the as a search key, confirm the relevant delivery and mobile phone number. The person in charge at the order receiving center contacts the mobile phone of the driver of the corresponding truck to confirm the situation and give an appropriate instruction. Then, report the current situation to the supplier.

(Delivery damage / claim report)
FIG. 8 shows a processing flow of the delivery damage / complaint report. When a logistics damage accident, a complaint, or the like occurs, the truck driver transmits a photograph of the accident and the content of the complaint from the mobile phone 32 to the information terminal 64 of the order receiving center 12 by mobile mail.

  When the information terminal 64 of the order receiving center 12 receives the mobile mail, the person in charge at the order receiving center takes measures for the accident / complaint.

  In the above example, the delivery breakage / complaint is reported to the order receiving center 12, but it is effective to report not only to the order receiving center 12 but also to the shipping department 14.

  Further, the shipping status management device 30 is accessed from the information terminal 62 of the business partner 40, and the order number of the customer is received without going through the order receiving center. It is also possible to know the delivery status by searching the delivery status list screen using as a key.

It is a figure which shows the conventional system. It is a figure which shows the outline | summary of the delivery management system of the glass plate product of this invention. It is a block diagram which shows the function of a shipping condition management apparatus. It is a figure which shows the processing flow of taking in delivery schedule information. It is a figure which shows the processing flow of the delivery status information input from a GPS mobile telephone. It is a figure which shows the processing flow of a response | compatibility with respect to the inquiry of the delivery condition from a business partner. It is a figure which shows the flow of a delivery delay alarm response process. It is a figure which shows the processing flow of a delivery damage and a claim report.

Explanation of symbols

12 Order Center 14 Shipping Department 16 Manufacturing Department 18 Sales Department 20 Truck 22 Shipping Company 30 Shipping Status Management Device 32 Mobile Phone 34 Mobile Phone Network 38 Internet 40 Clients 42 Map Information Provider 44 Delivery Schedule Information Capture Unit 46 Delivery Status Information Capture 46 Section 50 Table for storing received delivery schedule information 52 Collation section 54 Table for storing collated delivery status information 55 Map creation section 56 Table for storing fetched delivery status information 57 Delivery status list creation section 59 Delivery delay monitoring section

Claims (7)

A management system for delivering glass sheet products by truck,
A GPS mobile phone with a camera function, which is mounted on the truck, and the delivery status of the glass sheet product by the truck is input by an operation by a driver;
Connected to the mobile phone via a mobile phone network, and connected to at least an order center information terminal, a shipping department shipping management device, a supplier information terminal, and a map information provider server via the Internet Based on the delivery schedule information fetched from the shipping management device and the delivery status information transmitted from the mobile phone, the shipping status search information searchable by at least the order number is formed. Based on the delivery status information, a map showing the position of the truck is created, and based on the delivery schedule information fetched from the shipping management device and the delivery status information transmitted from the mobile phone, the map is sent to the delivery location. A shipment status management device for monitoring the arrival delay of the truck,
A glass plate product delivery management system.   The mobile phone has a function of transmitting time information and position information together with the selected business message when a standard business message on a menu screen is selected and a transmission key is pressed. Glass plate product delivery management system.   The said mobile telephone is a delivery management system of the glass plate product of Claim 1 which has a function which transmits the information of a present position in response to the request | requirement of the newest position.   The delivery management system for glass sheet products according to claim 1, wherein the delivery schedule information includes an order number assigned by the business partner. The shipping status management device is:
A delivery schedule information capturing unit that captures the delivery schedule information;
A first table for storing the fetched delivery schedule information;
A delivery status information capturing unit for capturing the delivery status information;
A second table for storing the fetched delivery status information;
A collation unit for collating the delivery status information stored in the second table with the delivery schedule information stored in the first table;
As a result of the collation, a third table for storing the delivery status information corresponding to the delivery schedule information;
The glass sheet product delivery management system according to claim 1, further comprising: a delivery status list screen creation unit that creates a delivery status list image based on the delivery status information stored in the third table.   The shipping status management device further includes a map creation unit that creates a map displaying the position of the truck from the map information acquired from the server of the map information provider and the current position information transmitted from the mobile phone. The delivery management system of the glass plate product of Claim 3 which has. The shipment status management apparatus monitors the delivery status information stored in the second table, and refers to the delivery schedule information stored in the first table, so that the arrival time designation time is set. The glass sheet product delivery management system according to claim 6, further comprising a delivery delay monitoring unit for notifying an arrival delay to at least an information terminal of the order receiving center when the delivery location has not been reached.

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