JP6347880B1 - Order management system, order management apparatus, and program - Google Patents

Abstract

An object of the present invention is to make it possible to automatically change an order waiting state of an order waiting group according to an actual situation. An order management system for managing a waiting order in a facility, wherein the order management terminal accepts registration of the waiting order in the facility, and the waiting order situation for managing identification information of the registered waiting order group and the waiting order situation. The management unit, the facility designating unit that designates the facility that guides the waiting group that has arrived in order from among the plurality of facilities of the facility, and the identification information of the guided waiting group that is provided in each of the plurality of facilities Based on the photographing device to be photographed, an image photographed by the photographing device, a judgment unit for determining whether or not the waiting group guided to each facility has exited, and the waiting queue group guided to each facility has exited An order waiting status update unit that updates the order waiting status of the order waiting group when it is determined that the order waiting set has been determined. [Selection] Figure 4

Description

  The present invention relates to an order management system, an order management apparatus, and a program.

  2. Description of the Related Art Conventionally, various order management systems have been employed in restaurants, stores, hospitals, banks, government offices, and the like in order to manage waiting for customers waiting for their services.

  For example, Patent Document 1 describes a reservation management system that simultaneously provides a reservation management service for a plurality of facilities that can wait for a turn, and a user can make a reservation for a turn from a Web, a telephone, or a storefront terminal. It is stated that you can apply.

JP 2005-50002 A

  In the conventional order management system, there is no mechanism for automatically updating the record about the order waiting status (standby state) of the order waiting group according to the actual situation.

  The present invention has been made in view of the circumstances described above, and an object of the present invention is to automatically change the order waiting situation of the order waiting group according to the actual situation.

An order management system according to an embodiment of the present invention is an order management system that manages waiting for an order in a facility,
An order management terminal for accepting registration waiting in the facility;
The waiting information management unit for managing the identification information and the waiting status of the registered waiting queue;
Among a plurality of equipment of the facility, an equipment designating unit that designates equipment that guides the waiting group in which the order has arrived, and
An imaging device that is provided in each of the plurality of facilities and shoots the identification information of the guided waiting group,
A determination unit that determines whether or not the waiting group guided to each facility has exited based on an image captured by the imaging device;
And an order waiting status update unit that updates the order waiting status of the order waiting group when it is determined that the order waiting set guided to each facility has exited.

  In addition, if it is not determined that the turn waiting group guided to each facility has left even after a predetermined time has passed, a notification unit that notifies the turn management terminal of warning information that the stay time has exceeded You may make it provide.

  Further, the identification information is a vehicle number, and the determination unit determines whether or not the waiting group guided to each facility has exited based on the information acquired by analyzing the image. It can be.

  According to the present invention, it is possible to automatically change the order waiting situation of the order waiting group according to the actual situation.

The figure which shows schematic structure of the order management system 1000 which concerns on embodiment of this invention. The block diagram which shows the main structures of the order management terminal 200 which concerns on embodiment of this invention. The flowchart of the reception registration process of waiting in the order in the order management system 1000 which concerns on embodiment of this invention. The flowchart of the guidance process at the time of order arrival in the order management system 1000 which concerns on embodiment of this invention.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. In addition, the same code | symbol is attached | subjected to the same element and the overlapping description is abbreviate | omitted.

  In the present embodiment, an example of the management of waiting for the order of loads on trucks at a delivery center of a shipping company will be described. However, the present embodiment can be applied to any facility that manages waiting for facility users such as hospitals, banks, government offices, restaurants, department stores, amusement facilities, and event venues.

  FIG. 1 is a diagram showing a schematic configuration of an order management system 1000 according to the present embodiment. As shown in FIG. 1, the order management system 1000 includes an order management server 100 installed in a management center, an order management terminal 200 installed near the entrance of a facility (here, a delivery center), and a user terminal 300. And a camera system (photographing device) 400 installed in each loading lane (equipment) L1 to L4, which is a place for loading a load on the vehicle. The order management server 100 is connected to the order management terminal 200, the user terminal 300, and the camera system 400 via the communication network N.

  The facility user can operate the order management terminal 200 or the user terminal 300 to register the waiting for the facility, check the waiting time, and receive a call when the order comes. . Further, an employee of the facility, for example, operates the order management terminal 200 to register waiting for the user, or updates the status of the waiting group registered in the waiting list.

  The order management server 100 manages the waiting for the order registered via the order management terminal 200 or the user terminal 300 for each facility. In the example of FIG. 1, only the order management terminal 200 of one facility is illustrated, but the order management server 100 is actually connected to the order management terminal 200 installed in a plurality of facilities through the communication network N. , Manage the waiting for each facility. The order management server 100 is configured by a general-purpose computer, and a server function is realized by operating a predetermined server program on the computer. The number of computers constituting the order management server 100 is not necessarily one, and may be composed of a plurality of computers distributed on the communication network N.

  The order management server 100 includes a management database 110 for managing the order management terminal 200 for each facility, a processor (order waiting status management unit, equipment designation unit, determination unit, order waiting status update unit, notification unit) 120, It has. The management database 110 includes a client management table TA1, a status management table TA2, and a loading lane management table TA3.

  In the client management table TA1, a unique ID and a passcode (account) assigned to the order management terminal 200 are registered for each facility. In one record of the client management table TA1, “ID: A1...”, “Pass code: AA2. These pieces of information are set by, for example, an administrator (for example, the owner of a facility) who performs management waiting in each facility at the time of system introduction. When a plurality of order management terminals 200 are used in one facility, the same ID and passcode may be used. For example, a plurality of IDs and passwords may be used properly according to predetermined conditions. .

  In the status management table TA2, a waiting list for each facility is registered. The order waiting list includes a list of persons who are waiting for an order (order waiting group) and information (status information) indicating a waiting state of each order waiting group. One record in the waiting list includes information such as reception number “1”, reception time “13:03”, status “calling”, vehicle number “14-22”, cargo lane number “L1”, and the like. Yes. In addition, information such as the name of the user (driver), the contact e-mail address, and the telephone number can also be included.

  The status includes “waiting” which is the state before the order arrives, “calling” which is the state informing that the order has arrived, and “guidance” which is the state where the person who has arrived in the order is actually guided to the loading lane "Completed", and "cancelled", which is a state in which the waiting for the order is canceled, is included. What items are set as the status can be appropriately set and changed by the manager of each facility.

  The vehicle number (identification information) is a number written on the license plate of the truck on which the driver waiting for the loading order is on board. The vehicle number may be input by the driver operating the order management terminal 200 at the time of registration for registration, or registered in advance in association with the user's name, etc. Good.

  The loading lane number is the number of the lane in which the truck is guided (loading) when the order arrives. The loading lanes may be set in advance by the order management server 100 at the time of reception registration, or may be assigned vacant lane numbers in the order of reception.

  Information included in the waiting list can be set and changed as appropriate by the manager of each facility. The contents of the waiting list are updated based on new registration information to the waiting list transmitted from the order management terminal 200 or status update information (details will be described later).

  In the loading lane management table TA3, information on the number of vehicles guided to each loading lane (the vehicle number that should be currently stored) is registered. The vehicle number of each load lane is registered with the vehicle number of the turn waiting group when the turn waiting group that has reached the turn is guided. When the vehicle is not being guided, nothing is registered in the vehicle number. Specifically, “loading lane number: L1, vehicle number: 14-22”, “loading lane number: L2, vehicle number: 11-10”, “loading lane number: L3, vehicle number: 21-20”, Information such as “loading lane number: L4, vehicle number: − (the vehicle is not guided)” is registered.

  The processor 120 includes an arithmetic and logic unit (such as a CPU) that processes arithmetic operations, logic operations, bit operations, and the like and various registers, and manages the order by executing various programs stored in storage means such as a ROM. Each part of the server 100 is centrally controlled. In addition, the processor 120 also executes a computer program (order management application) for managing the wait for turn in cooperation with the order management terminal 200.

  The communication network N includes a communication network that can transmit and receive information to and from each other, such as between the order management server 100 and the order management terminal 200. The communication network N is, for example, the Internet, a LAN, a dedicated line, a telephone line, a corporate network, a mobile communication network, Bluetooth (registered trademark), WiFi (Wireless Fidelity), other communication lines, or a combination thereof. It does not matter whether it is wired or wireless.

  The order management terminal 200 can exchange data with the order management server 100 via the communication network N, such as a tablet terminal, a personal computer (PC), a notebook PC, a smartphone, a mobile phone, and a personal digital assistant (PDA). A terminal device can be used. Note that a plurality of order management terminals 200 can be used in one facility.

  FIG. 2 is a block diagram showing the main configuration of the order management terminal 200. The order management terminal 200 includes a processor 210, an input device 215, a display device 216, a communication interface 220, and a storage resource 230. The order management terminal 200 accepts inputs such as registration and update to the waiting list by a user who has come to the facility or an employee of the facility operating the input device 215 such as a touch panel.

  The processor 210 includes an arithmetic logic unit (CPU or the like) that processes arithmetic operations, logic operations, bit operations, and the like and various registers, and executes various programs stored in the storage resource 230 to execute the order management terminal 200. Central control of each part. The various registers are, for example, a program counter, a data register, an instruction register, a general-purpose register, and the like.

  The input device 215 includes various operation buttons and a touch panel 215a for accepting an input such as acceptance to the waiting list or disappearance from the waiting list.

  The display device 216 is a device for displaying a waiting list, a reception screen, and a status management screen, and is configured by a liquid crystal display, for example.

  The communication interface 220 is a hardware module for connecting to the communication network N and communicating with other devices via the communication network N. The communication interface 220 is a modulation / demodulation device such as an ISDN modem, an ADSL modem, a cable modem, an optical modem, or a soft modem.

  The storage resource 230 is, for example, a logical device provided by a storage area of a physical device. The physical device is a computer-readable recording medium such as a disk drive or a semiconductor memory (ROM, RAM, etc.). The storage resource 230 may be constructed by mapping a plurality of physical devices to one logical device, or may be constructed by mapping one physical device to a plurality of logical devices.

  The storage resource 230 stores an operating system program, a driver program, various data, and the like. Examples of the driver program include a communication interface driver program for controlling the communication interface 220. In addition to these various programs and various data, the storage resource 230 stores a computer program (order management application) AP1 for managing the waiting in cooperation with the order management server 100 by being executed by the processor 210. Has been.

  The user terminal 300 is a terminal, such as a smartphone, a mobile phone, a tablet terminal, a personal computer (PC), a notebook PC, or a wearable device, owned by a facility user. The user terminal 300 includes a processor 310, an input device 320 such as various operation buttons and a touch panel, a display device 330 such as a liquid crystal display, a communication interface 340 for connecting to the communication network N, a disk drive or a semiconductor memory (ROM, RAM, etc.). The storage resource 350 is provided. In addition to these various programs and various data, the storage resource 350 stores a computer program (dedicated application) for managing turn waiting in cooperation with the order management server 100. The user can register the waiting order for each facility or check the waiting state via a dedicated application or web browser installed in the user terminal 300.

  The camera system 400 of the loading lanes L1 to L4 is installed so that a license plate of a vehicle that enters each loading lane can be photographed. The camera system 400 of each cargo lane periodically transmits captured images to the order management server 100. In addition, you may make it transmit the information of the number acquired by image analysis instead of the image of a license plate. The order management server 100 registers the vehicle number of each cargo lane in the cargo lane management table TA3 based on the acquired information.

(Registration waiting for waiting)
First, the waiting-order reception registration process by the order management server 100 will be described with reference to the flowchart of FIG. An example will be described in which a user (driver) who visits a facility (here, a delivery center) performs reception registration by operating the order management terminal 200 installed in the facility.

  First, the order management terminal 200 receives information included in the waiting list registered in the status management table TA2 from the order management server 100 via the communication interface 220 (step S31).

  Next, the order management terminal 200 causes the display device 216 to display an acceptance screen for accepting an order waiting (step S32). On the reception screen, for example, a list in which the information of the waiting list (the reception number of the person waiting for the turn and the current status information) is arranged in time series in the order of reception is displayed. In addition, the number of waiting groups currently waiting for the order is displayed.

  When a user performs a predetermined operation input on the displayed reception screen, and input of information necessary for reception waiting in order (vehicle number, telephone number or e-mail address of the contact at the time of calling) is completed ( Step S33: YES), the order management terminal 200 displays a reception completion screen (Step S34). On the reception completion screen, the reception number (waiting number), the expected waiting time at the present time, and the like are displayed. In addition, a message prompting to receive a turn ticket is displayed, and the user can receive a turn ticket printed from a printer connected to the turn management terminal 200.

  A two-dimensional code associated with the receipt number is printed on the turn ticket. When the user reads the two-dimensional code printed on the turn ticket using his / her own user terminal 300, the user's current waiting state (the current number of waiting groups and predictions) is displayed on the display device of the user terminal 300. Wait time etc.) is displayed. In addition, users can receive telephone or e-mail messages when the order arrives, or the order approaches when the order arrives by entering the phone number or e-mail address according to the guidance displayed by reading the two-dimensional code. Sometimes you can receive remind messages.

  The confirmed new registration information is transmitted from the order management terminal 200 to the order management server 100 via the communication network N (step S35). When the order management server 100 receives new registration information from a certain facility, the order management server 100 performs a process of newly adding a set of waiting orders to the order waiting list of the facility, based on the received new registration information, and stores the status management table TA2. Update (step S36).

  Note that the user can also perform reception registration from his user terminal 300. In this case, the user terminal 300 selects a facility that the user terminal 300 wants to use via a dedicated application or website, and displays a reception screen for the facility. Thereafter, the same procedure as in the case of registering using the order management terminal 200 can be performed. If the user terminal 300 is used, reception registration can be performed remotely before actually arriving at the facility.

(Update waiting list)
The contents of each record in the waiting list of each facility is updated when the facility employees perform operations such as “cancel”, “change”, “call”, “guidance” using the order management terminal 200 Is done. “Cancel” means canceling the waiting order, and “change” means changing the contents of the waiting order once input. In addition, “call” means that the group that has been ordered is called verbally or informed by telephone or call mail. “Guidance” actually corresponds to the group that has been ordered. It means that it is in the state which started.

  The employee selects the waiting group to be updated from the waiting list displayed on the order management terminal 200, and any one of “call”, “cancel”, and “change” is selected for the selected waiting group. Perform the update operation. Information (for example, reception number “1”) for specifying the order waiting group to be updated and update operation information (for example, “call”) are uploaded from the order management terminal 200 to the order management server 100 via the communication network N. . The order management server 100 updates the waiting list for the facility based on the received information. For example, when the “calling” operation is performed on the reception number “1”, the status of the waiting group in the reception number “1” is updated to “calling”.

(Guidance processing when order arrives)
Next, the guidance process when the turn arrives will be described using the flowchart of FIG. In this embodiment, after the guidance, when it is confirmed that the vehicle has finished loading and has left the loading lane, the record of the waiting group is deleted from the waiting list. The luggage loaded on each vehicle is managed in association with the vehicle number and the like, and is prepared in the corresponding loading lane in accordance with the timing of guidance of each vehicle.

  The order management server 100 provides guidance by designating the loading lane for the order waiting group that has received the call when the order has arrived (step S401). The loading lanes may be assigned by the order management server 100 at the time of reception registration, or vacant lane numbers may be assigned in the order of reception registration. In the former case, the order arrives at the timing when the cargo lane set at the time of registration is vacant, and a call is made. In the latter case, the order arrives at the timing when any of the cargo lanes is allocated, and a call is made. The assigned cargo lane number is registered in the waiting list. Notification of the assigned cargo lane number may be made at the time of calling. For example, when calling, a message such as “The order has come. Please move to the first lane.” May be notified. In addition, the order management server 100 registers the vehicle number of the guided order waiting group in the vehicle number of the cargo lane in the cargo lane management table TA3 simultaneously with the guidance.

  The order management server 100 periodically acquires license plate images or number information acquired by image analysis from the camera systems 400 installed in the loading lanes L1 to L4. Based on the information acquired from the camera system 400, the order management server 100 determines whether or not the vehicle guided to each loading lane has finished loading and left (step S402). Specifically, it is determined whether the number of the vehicle guided to each loading lane (the vehicle number of each loading lane registered in the loading lane management table TA3) is reflected in the image of the camera system 400. If the number is not shown, it is judged that the user has left, while if the number is shown, it is judged that the user has not left yet.

  When the order management server 100 confirms that the guided vehicle has left for each cargo lane in step S402 (step S402: YES), the order management server 100 deletes the corresponding record in the order waiting list (step S402: YES). Step S403). Furthermore, the order management server 100 deletes the vehicle number registered for the corresponding load lane in the load lane management table TA3.

  On the other hand, if it is determined in step S402 that the guided vehicle has not yet exited for each cargo lane (step S402: NO), it is determined whether or not a predetermined time has elapsed after the guidance. (Step S404). When the predetermined time has elapsed (step S404: YES), the order management terminal 200 is notified of a warning that the stay time has exceeded (step S405).

  As described above, according to the present embodiment, the vehicle number is also registered in association with the waiting reception registration, and when the turn comes, it is guided to the designated loading lane. After the guidance, information on the number of the vehicle staying in each loading lane is obtained from the camera system 400, whether or not the vehicle guided to the loading lane has finished loading and exited is confirmed. Then, the waiting group is deleted from the waiting list. Thereby, the exit of the vehicle from the loading lane can be detected, and the waiting list can be automatically updated.

  Further, when the vehicle does not leave even after the predetermined time has elapsed, a warning is notified to the order management terminal 200, so that the use efficiency of the loading lane can be improved. In addition, the stay time from guidance to leaving in each loading lane may be recorded and used for analysis of work time.

  The present invention is not limited to the above-described embodiment, and can be implemented in various other forms without departing from the gist of the present invention. For this reason, the said embodiment is only a mere illustration in all points, and is not interpreted limitedly. For example, the above-described processing steps can be arbitrarily changed in order as long as the processing contents do not contradict each other, or can be executed in parallel.

1000 ... Order management system 100 ... Order management server 110 ... Management database 120 ... Processor 200 ... Order management terminal 210 ... Processor 215 ... Input device 215a ... Touch panel 216 ... Display device 220 ... Communication interface 230 ... Storage resource 300 ... User terminal 310 ... Processor 320 ... Input device 330 ... Display device 340 ... Communication interface 350 ... Storage resource 400 ... Camera system L1-L4 ... Loading lane TA1 ... Client management table TA2 ... Status management table TA3 ... Loading lane management table N ... Communication network AP1 ... Order Management application

Claims (5)

An order management system for managing waiting in a facility,
An order management terminal for accepting registration waiting in the facility;
The waiting information management unit for managing the identification information and the waiting status of the registered waiting queue;
Among a plurality of equipment of the facility, an equipment designating unit that designates equipment that guides the waiting group in which the order has arrived, and
An imaging device that is provided in each of the plurality of facilities and shoots the identification information of the guided waiting group,
A determination unit that determines whether or not the waiting group guided to each facility has exited based on an image captured by the imaging device;
An order management system comprising: an order waiting status update unit that updates an order waiting status of an order waiting group when it is determined that the order waiting set guided to each facility has exited.   If it is not determined that the turn waiting group guided to each facility has exited even after a predetermined time has elapsed, a notification unit for notifying the turn management terminal of warning information indicating that the stay time has exceeded is provided. The order management system according to claim 1. The identification information is a vehicle number,
3. The order management system according to claim 1, wherein the determination unit determines whether or not an order waiting group guided to each facility has exited based on information acquired by analyzing the image. An order management device for managing waiting in a facility,
The waiting information management unit for managing the identification information and the waiting status of the registered waiting queue;
Among a plurality of equipment of the facility, an equipment designating unit that designates equipment that guides the waiting group in which the order has arrived, and
It is determined whether or not the turn waiting group guided to each facility has exited based on images taken by the photographing device that shoots the identification information of the guided turn waiting groups provided in each of the plurality of facilities. A determination unit to
An order management apparatus comprising: an order waiting status update unit that updates an order waiting status of an order waiting group when it is determined that the order waiting set guided to each facility has exited. A computer that manages the waiting time at the facility,
The waiting information management unit for managing the identification information and the waiting status of the registered waiting queue;
Among a plurality of equipment of the facility, an equipment designating unit that designates equipment that guides the waiting group in which the order has arrived, and
It is determined whether or not the turn waiting group guided to each facility has exited based on images taken by the photographing device that shoots the identification information of the guided turn waiting groups provided in each of the plurality of facilities. A determination unit to
A program that functions as an order waiting status update unit that updates the order waiting status of the order waiting group when it is determined that the order waiting group guided to each facility has left.

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