JP2018067101A - Turn administrative system, turn management device, and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a system unitarily managing a registration of a turn waiting from various site.SOLUTION: A turn administrative server comprises a recording section which stores a turn waiting list storing information on a turn waiting situation for a number of turn waiting groups in each facility, a turn waiting information providing section providing turn waiting information including the number of turn waiting groups in each facility and waiting time information based to the number of turn waiting groups to a server of an external turn waiting registration system, a registration information acquisition section acquiring registration information of the turn waiting on a facility via the server of the external turn waiting registration system, and a new registration processing section adding information of a new turn waiting group to a turn waiting list of a target facility on the basis of the registration information. The server of the external turn waiting registration system comprises a turn waiting information acquisition section acquiring turn waiting information for each facility from the turn administrative server, a registration reception section receiving registration information of a turn waiting of a facility, and a registration information providing section providing the received turn waiting registration information to the turn administrative server.SELECTED DRAWING: Figure 5

Description

  The present invention relates to an order management system, an order management apparatus, and a program.

  2. Description of the Related Art Conventionally, various order management systems have been employed in restaurants, stores, hospitals, banks, government offices, and the like in order to manage waiting for customers waiting for their services.

  For example, Patent Document 1 describes a reservation management system that simultaneously provides a reservation management service for a plurality of facilities that can wait for a turn, and a user can make a reservation for a turn from a Web, a telephone, or a storefront terminal. It is stated that you can apply.

JP 2005-50002 A

  For example, when a user makes a reservation for a restaurant, registration can be performed from various reservation sites on the web. However, since reservations from each site could not be managed centrally in the past, the reservations from each site were managed in the correct order of acceptance, and more accurate waiting time based on the total number of reservations received from each site Information could not be provided efficiently.

  The present invention has been made in view of the circumstances described above, and an object of the present invention is to centrally manage registrations waiting for orders from various sites.

  An order management system according to an embodiment of the present invention is an order management system that manages waiting for orders in a plurality of facilities, and includes an order management server and a server of an external waiting order registration system, and the order management system The server includes a storage unit that holds an order waiting list that holds information on the order waiting status of the order waiting group in each facility, and the number of order waiting groups and the number of order waiting groups for each facility in the server of the external order waiting registration system. An order waiting information providing unit for providing order waiting information including information on waiting time based on, a registration information acquiring unit for acquiring registration information waiting for order to a certain facility via a server of the external order waiting registration system; A new registration processing unit that adds information on a new waiting group to the waiting list of the target facility based on the registration information, The server of the recording system receives the waiting information acquisition unit for acquiring the waiting information for each facility from the order management server, the registration receiving unit for receiving the waiting information for the facility, and the order management server. And a registration information providing unit that provides registration information waiting for a turn.

  In addition, the order management server updates the order waiting status of the order waiting group whose order has arrived, and sends the order of the order waiting group to the server of the external order waiting registration system that has received registration of the order waiting group. It is desirable to further include an order wait status update unit for notifying that the wait status has been updated.

  In addition, the registration information providing unit sends the received registration information in waiting order to a predetermined e-mail address, and the registration information acquiring unit periodically performs the crawling of the e-mail, thereby The mail including the registration information transmitted to the mail address is acquired, and based on the registration information, the order management server adds the information for the new waiting queue to the waiting list, and then adds the predetermined waiting information. You may make it further provide the reception completion mail transmission part which transmits a reception completion mail to the mail address.

  In addition, the turn waiting information providing unit provides only the turn waiting information of facilities related to the type of business that can be turned on and off through the external turn waiting registration system to the server of the external turn waiting registration system. You may do it.

  Further, the turn waiting information providing unit may provide information on the shortest guideable time calculated backward from the waiting time as the waiting time information.

  According to the present invention, it is possible to centrally manage waiting-listed registrations from various sites.

The figure which shows schematic structure of the order management system 1000 which concerns on embodiment of this invention. The block diagram which shows the main structures of the order management terminal 200. FIG. The flowchart of the order waiting registration process from the order management terminal 200 in the order management system 1000 which concerns on embodiment of this invention. The figure which illustrated the reception screen in the order management system 1000 which concerns on embodiment of this invention. The flowchart of the turn waiting registration process from the external turn waiting registration system in the turn management system 1000 which concerns on embodiment of this invention. The flowchart of the other example of the order waiting registration process from the external order waiting registration system in the order management system 1000 which concerns on embodiment of this invention.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. In addition, the same code | symbol is attached | subjected to the same element and the overlapping description is abbreviate | omitted.

  In this embodiment, an example of waiting management in a restaurant will be described. However, the present invention is applicable to all facilities that manage waiting for a facility user, such as hospitals, pet salons, amusement facilities, shopping malls, department stores, and movie theaters. it can.

  FIG. 1 is a diagram showing a schematic configuration of an order management system 1000 according to the present embodiment. As shown in FIG. 1, the order management system 1000 includes an order management server 100, an order management terminal 200 for receiving an order waiting in cooperation with the order management server 100, and an external managing an external order waiting registration system. The system includes a system server 300, an external system terminal 400 that is a dedicated terminal for an external turn waiting registration system, and a user terminal 500 owned by a user. The order management server 100 is connected to the order management terminal 200, the external system server 300, and the user terminal 500 via the communication network N. The order management server 100 and the external system server 300 are installed in the management center of each system. The order management terminal 200 and the external system terminal 400 are installed in the restaurant A.

  The order management server 100 manages the order waiting registered for each facility through the order management terminal 200, the user terminal 500, and the external order waiting registration system. The order management server 100 is connected to the order management terminal 200 installed in a plurality of facilities, and manages the waiting for the order of each facility. The order management server 100 is configured by a general-purpose computer, and a server function is realized by operating a predetermined server program on the computer. The number of computers constituting the order management server 100 is not necessarily one, and may be composed of a plurality of computers distributed on the communication network N.

  The order management server 100 includes a management database (storage part) 110 for managing the order management terminal 200 for each facility, a processor (waiting information providing part, a registration information acquiring part, a new registration processing part, a waiting order status updating part) , Reception completion mail transmission unit) 120. The management database 110 includes a client management table TA1, a status management table TA2, and an external system management table T3.

  In the client management table TA1, a unique ID, a passcode (account), and a business type assigned to the order management terminal 200 are registered for each facility. For example, “ID: A1...”, “Passcode: AA2...”, “Restaurant”, etc. are set as the record of “Restaurant A”. These pieces of information are set by, for example, an administrator (for example, the owner of a facility) who performs management waiting in each facility at the time of system introduction. When a plurality of order management terminals 200 are used in one facility, the same ID and passcode may be used. For example, a plurality of IDs and passwords may be used properly according to predetermined conditions. .

  In the status management table TA2, a waiting list for each facility is registered. The order waiting list includes a list of persons who are waiting for an order (order waiting group) and information (status information) indicating a waiting state of each order waiting group. One record in the waiting list includes a reception number “1”, a reception time “13:03”, identification information “external site: X01” for identifying the system that has received the reception, “3”, and a desired seat type “table”. , Information such as status “Guided” is included.

  The status includes “waiting” which is the state before the turn has arrived, “calling” which is informing that the turn has come, “guidance completed” which is the state where the turn has come to the seat, Furthermore, “cancelled” or the like in which the waiting for the order is canceled is included. What items are set as the status can be appropriately set and changed by the manager of each facility.

  Information included in the waiting list can be set and changed as appropriate by the manager of each facility. The contents of the waiting list are updated based on new registration information to the waiting list transmitted from the order management terminal 200 or status update information (details will be described later).

  In the external system management table T3, information relating to an external turn waiting registration system is registered. Specifically, an identification code (for example, “X01”) that identifies an external queue registration system, an industry that can be queued via the external queue registration system (for example, “restaurant”), an external system The address information of the server 300 is included.

  The processor 120 includes an arithmetic and logic unit (such as a CPU) that processes arithmetic operations, logic operations, bit operations, and the like and various registers, and manages the order by executing various programs stored in storage means such as a ROM. Each part of the server 100 is centrally controlled. In addition, the processor 120 also executes a computer program (order management application) for managing the wait for turn in cooperation with the order management terminal 200.

  The communication network N includes a communication network that can transmit and receive information to and from each other, such as between the order management server 100 and the order management terminal 200. The communication network N is, for example, the Internet, a LAN, a dedicated line, a telephone line, a corporate network, a mobile communication network, Bluetooth (registered trademark), WiFi (Wireless Fidelity), other communication lines, or a combination thereof. It does not matter whether it is wired or wireless.

  The order management terminal 200 can exchange data with the order management server 100 via the communication network N, such as a tablet terminal, a personal computer (PC), a notebook PC, a smartphone, a mobile phone, and a personal digital assistant (PDA). A terminal device can be used. Note that a plurality of order management terminals 200 can be used in one facility.

  FIG. 2 is a block diagram showing the main configuration of the order management terminal 200. The order management terminal 200 includes a processor 210, an input device 215, a display device 216, a communication interface 220, and a storage resource 230. The order management terminal 200 accepts an input such as acceptance to a waiting list or dismissal by a facility user or employee directly operating an input device 215 such as a touch panel. For example, the facility user performs an input for newly registering the waiting list in the waiting list, and the employee performs an input for updating the status of the information registered in the waiting list.

  The processor 210 includes an arithmetic logic unit (CPU or the like) that processes arithmetic operations, logic operations, bit operations, and the like and various registers, and executes various programs stored in the storage resource 230 to execute the order management terminal 200. Central control of each part. The various registers are, for example, a program counter, a data register, an instruction register, a general-purpose register, and the like.

  The input device 215 includes various operation buttons and a touch panel 215a for accepting an input such as acceptance to the waiting list or disappearance from the waiting list.

  The display device 216 is a device for displaying a reception screen and a standby screen including a waiting list, a reception button, and the like, and is configured by a liquid crystal display, for example.

  The communication interface 220 is a hardware module for connecting to the communication network N and communicating with other terminals on the communication network N. The communication interface 220 is a modulation / demodulation device such as an ISDN modem, an ADSL modem, a cable modem, an optical modem, or a soft modem.

  The storage resource 230 is, for example, a logical device provided by a storage area of a physical device. The physical device is a computer-readable recording medium such as a disk drive or a semiconductor memory (ROM, RAM, etc.). The storage resource 230 may be constructed by mapping a plurality of physical devices to one logical device, or may be constructed by mapping one physical device to a plurality of logical devices.

  The storage resource 230 stores an operating system program, a driver program, various data, and the like. Examples of the driver program include a communication interface driver program for controlling the communication interface 220. In addition to these various programs and various data, the storage resource 230 stores a computer program (order management application) AP1 for managing the waiting in cooperation with the order management server 100 by being executed by the processor 210. Has been.

  The external system server 300 is a general-purpose computer installed in a management center or the like of an external turn waiting registration system. The external system server 300 includes a processor (waiting information acquisition unit, registration receiving unit, registration information providing unit) 310 and a storage resource 320. The external site server 300 need not be a single computer, and may be composed of a plurality of computers distributed on the communication network N. The storage resource 320 includes a computer for managing waiting in cooperation with the order management server 100 by being executed by the processor 310 in addition to various programs such as an operating system program, a communication interface driver program, and various data. A program (dedicated application) is stored.

  The external system terminal 400 is connected to the external system server 300 via a communication line, and is a dedicated terminal for performing the waiting registration in cooperation with the external system server 300. The external system terminal 400 is any terminal that can exchange data with the external system server 300 via a communication line, such as a tablet terminal, a personal computer (PC), a notebook PC, a smartphone, a mobile phone, and a personal digital assistant (PDA). The device can be used.

  The user terminal 500 is a terminal such as a smartphone, a mobile phone, a tablet terminal, or a wearable device owned by a service user. In the user terminal 500, a computer program for managing turn waiting in cooperation with the order management server 100 and the external system server 300 is installed. A user accesses a website provided by the order management server 100 or the external system server 300 via a web browser or other application installed in the user terminal 500, and registers waiting for each facility. Can do.

(Standby registration to the waiting list from the order management terminal 200)
Next, an order waiting registration process performed by a user who has visited a facility (for example, restaurant A) by operating the order management terminal 200 will be described with reference to the flowchart of FIG.

  The order management terminal 200 receives information included in the order waiting list registered in the status management table TA2 from the order management server 100 via the communication interface 220 (step S31).

  Next, the order management terminal 200 causes the display device 216 to display an acceptance screen for accepting an order waiting (step S32). As shown in FIG. 4, for example, the reception screen includes a list in which the information of the waiting list (reception number of the person waiting for the turn and current status information) is arranged in time series in the order of reception. Is displayed. In addition, the number of waiting groups currently waiting for the order, a rough indication of the waiting time, and the like are also displayed.

  When the user performs a predetermined operation input on the displayed reception screen and the input of information necessary for reception of the waiting order (number of people, seat preference, etc.) is completed (step S33: YES), the order management terminal 200. Displays a reception completion screen (step S34). On the reception completion screen, a reception number (waiting number), a waiting time at the present time, and the like are displayed. In addition, a message prompting to receive a turn ticket is displayed, and the user can receive a turn ticket printed from a printer connected to the turn management terminal 200.

  A two-dimensional code associated with the receipt number is printed on the turn ticket. When the user reads the two-dimensional code printed on the turn ticket using the user terminal 500, the current waiting state (the current number of waiting groups, waiting time, etc.) is displayed on the display device of the user terminal 500. The In addition, users can receive a message when the order arrives, or receive a remind mail when the order approaches, by entering an email address according to the guidance displayed by reading the two-dimensional code. It may be possible to be able to.

  The confirmed new registration information is transmitted from the order management terminal 200 to the order management server 100 via the communication network N (step S35). When the order management server 100 receives new registration information from a certain facility, the order management server 100 performs a process of newly adding a set of waiting orders to the order waiting list of the facility, based on the received new registration information, and stores the status management table TA2. Update (step S36).

  In the above example, the user performs waiting registration using the order management terminal 200. However, the user can also perform waiting registration via the website using the user terminal 500 owned by the user. . In this case, the user first operates the user terminal 500 to access the website of the order management system 1000, and causes the display device to display the website acceptance screen for the facility that performs registration for waiting for the order. Thereafter, the same procedure as in the case of registering using the order management terminal 200 can be performed.

(Registering waiting in the waiting list from an external waiting queue registration system)
Next, the queue waiting registration process for a certain facility (for example, restaurant A) performed by the user via the external queue waiting registration system will be described with reference to the flowchart of FIG. Here, a case will be described as an example where the user operates the external system terminal 400 installed in the restaurant A to perform waiting registration.

  The external system server 300 acquires from the order management server 100 via the communication network N, the number of waiting groups for the restaurant A and waiting time information (order waiting information) based on the number of waiting groups (step S51).

  The turn waiting information is provided by the turn management server 100 based on information registered in the turn waiting list for each facility. The waiting time is, for example, a value obtained by multiplying the number of waiting groups by the waiting time per set. Instead of providing the waiting time, the shortest guideable time calculated backward from the waiting time may be provided. For example, if the current time is 12:00, the number of groups waiting for the turn is 3, and the waiting time per group is 20 minutes, the waiting time is 3 × 20 minutes = 60 minutes. Information) may be provided.

  In addition, for facilities that have information (for example, seat type) to be specified when waiting for a turn, information related to that (such as the types of seats that can be specified and the waiting time for each seat type) should also be provided. May be.

  Next, the external system server 300 causes the display device of the external system terminal 400 to display an acceptance screen for accepting waiting for a turn (step S52). On the reception screen, the number of waiting groups for restaurant A, information on waiting time (or information on the shortest acceptable time), and the like are displayed.

  When the user performs a predetermined operation input on the displayed reception screen and input of information (number of people, designation of seats, etc.) necessary for reception waiting in order is completed (step S53: YES), external system terminal 400 A message for notifying the completion of reception is displayed, and the confirmed new registration information is transmitted from the external system terminal 400 to the external system server 300 (step S54). When receiving the new registration information, the external system server 300 transmits the received new registration information to the order management server 100 (step S55).

  When the order management server 100 receives new registration information from the external system server 300, the order management server 100 performs a process of adding a new set of order waits to the order waiting list of the restaurant A based on the received new registration information. TA2 is updated (step S56). In the order waiting list, the records of the order waiting group registered from the order management terminal 200 and the records of the order waiting group registered through a plurality of external systems are arranged in the order of the reception time regardless of the system that received the order. Is centrally managed.

  The order management server 100 notifies the external system server 300 of the newly registered order waiting group reception number (step S57). The external system server 300 may manage the order waiting group received using the notified reception number, or manage the identification number uniquely assigned by the external system server 300 and the notified reception number. May be.

  In the above example, the user operates the external system terminal 400 to perform waiting registration, but the user terminal 500 that is owned by the user may perform waiting registration through the website. it can. In this case, the user first operates the user terminal 500 to access the website provided by the external system server 300, and causes the display device to display the website acceptance screen for the facility that performs registration waiting for the turn. Thereafter, the same procedure as in the case of registration using the external system terminal 400 can be performed.

  In the case of a website, unlike the external system terminal 400 installed in the store, one facility can be selected and registered from a plurality of facilities. The external system server 300 may acquire the turn waiting information of the facility from the turn management server 100 after the facility to register the turn waiting on the website is selected, or may obtain the turn waiting information for a plurality of facilities in advance. It may be acquired from the order management server 100. When obtaining the turn waiting information for a plurality of facilities, the turn management server 100 provides the information to the external system server 300 based on the business type of the external turn waiting registration system registered in the external system management table T3. You may make it narrow down the facilities to perform. For example, when the type of business of the system is “restaurant” (restaurant reservation site or the like), the client management table TA1 may be referred to provide only information on facilities whose type of business is “restaurant”. Similarly, if the business type is “pet salon”, only pet salon information can be provided, and if it is “hospital”, only hospital information can be provided.

  In the example of FIG. 5, the new registration information is received by the external system server 300 and then transmitted from the external system server 300 to the order management server 100 via a dedicated application. As another method, new registration information is sent from the external system server 300 (or the external system terminal 400) to a predetermined mail address, and the order management server 100 periodically performs crawling to obtain a new registration mail. You may do it. This will be specifically described below with reference to the flowchart of FIG. Steps S61 to S62 are the same as steps S51 to S52 in FIG.

  The external system terminal 400 confirms when the user performs a predetermined operation input on the reception screen and completes the input of information (number of people, designation of seats, etc.) necessary for the reception of the waiting order (step S63: YES). The newly registered information is mailed to a predetermined mail address (X) (step S64).

  The order management server 100 periodically performs mail crawling and acquires a newly registered mail transmitted to the mail address (X) from the mailbox (step S65).

  Next, based on the new registration information included in the acquired new registration mail, the order management server 100 performs a process of newly adding one set of order waits to the facility wait list and updates the status management table TA2. (Step S66).

  Next, the order management server 100 transmits a reception completion mail addressed to the mail address (X) (step S67). Alternatively, the reception completion mail may be transmitted to the user terminal 500 by registering the mail address of the user terminal 500 at the time of reception.

  Further, the method by which the order management server 100 acquires new registration information from the external system server 300 is not limited to the examples of FIGS. For example, when the external system server 300 manages the waiting order received by the dedicated application, the order management server 100 periodically accesses the external system server 300 via the dedicated application, and the external system server 300 You may make it acquire the information of the waiting order which is managed. Further, the order management server 100 periodically crawls the waiting information (HTML information) published by the external system server 300 on the website, thereby waiting for the turn managed by the external system server 300. Information may be acquired. For example, on the basis of information on the number of waiting groups and the number of waiting groups disclosed on the website, information on waiting queues newly registered on the site may be obtained.

(Update waiting list)
The contents of each record in the waiting list of each facility are updated when the facility employee performs operations such as “cancel”, “change”, “call”, “guidance” using the order management terminal 200. The “Cancel” means canceling the waiting order, and “change” means changing the contents of the waiting order once input. “Call” means that the group that has come in the order is called verbally or informed by telephone or e-mail, etc. It means a state.

  The employee selects the waiting group to be updated from the waiting list displayed on the order management terminal 200, and any one of “call”, “cancel”, and “change” is selected for the selected waiting group. Perform the update operation. Information (for example, reception number “1”) for specifying the order waiting group to be updated and update operation information (for example, “call”) are uploaded from the order management terminal 200 to the order management server 100 via the communication network N. . The order management server 100 updates the waiting list for the facility based on the received information. For example, when the “calling” operation is performed on the reception number “1”, the status of the waiting group in the reception number “1” is updated to “calling”.

  Further, when the “identification code for identifying the accepted system” of the updated record indicates the external system, the order management server 100 sends the status update information (reception number, updated number) to the external system server 300. Status, etc.). The external system server 300 updates the status information of the corresponding turn waiting group based on the notified information.

  As described above, according to the present embodiment, the order management server 100 provides the facility order waiting information to the external system server 300 that manages the external order waiting registration system, and also uses the external order waiting registration system. New registration information waiting for the order was acquired, and a new order waiting group was added to the order waiting list of the target facility and updated. This makes it possible for the order management server 100 to centrally manage the order waiting registration to a certain facility via various external order waiting registration systems in the order of acceptance. In addition, it is possible to provide accurate waiting time information based on the number of all waiting groups registered from a plurality of waiting queue registration systems.

  In addition, when the status of the waiting list is updated, the order management server 100 notifies the external system server 300 that has received the registration of the waiting set to be updated that the status of the waiting list has been updated. Thus, in the external system server 300, it is possible to grasp in real time the waiting state of the user who has accepted registration.

  In addition, new registration information in the waiting order received via the external waiting order registration system is sent to a predetermined mail address, and the order management server 100 periodically performs mail crawling to perform new registration. When a mail including information is acquired and the waiting list is updated, a reception completion mail may be returned from the order management server 100. Thereby, the order management server 100 can centrally manage the order waits registered via the external order wait registration system without using the function of the dedicated application.

  Further, the order management server 100 narrows down the facilities that provide the waiting information to the external system server 300 based on the types of business that can be registered in the waiting order via the external waiting order registration system. Only information can be transmitted and received between servers, the amount of data communication can be suppressed, and the load on the communication network N can be reduced. In addition, the amount of data managed by the external system server 300 is reduced, and data processing can be performed efficiently.

  In addition, the order management server 100 may provide the external system server 300 with information on the shortest guideable time calculated backward from the waiting time as the waiting time information. Thereby, it is possible to deal with a business type that is more convenient for the user by presenting a time when guidance is possible than waiting time.

  The present invention is not limited to the above-described embodiment, and can be implemented in various other forms without departing from the gist of the present invention. For this reason, the said embodiment is only a mere illustration in all points, and is not interpreted limitedly. For example, the above-described processing steps can be arbitrarily changed in order as long as the processing contents do not contradict each other, or can be executed in parallel.

1000 ... Order management system 100 ... Order management server 110 ... Management database 120 ... Processor 200 ... Order management terminal 210 ... Processor 215 ... Input device 215a ... Touch panel 216 ... Display device 220 ... Communication interface 230 ... Storage resource 300 ... External system server 310 ... Processor 320 ... Storage resource 400 ... External system terminal 500 ... User terminal TA1 ... Client management table TA2 ... Status management table TA3 ... External system management table N ... Communication network AP1 ... Order management application

Claims (7)

An order management system for managing waiting in a plurality of facilities,
An order management server;
An external queue registration system server, and
The order management server
A storage unit that holds a waiting list that holds information on the waiting status of the waiting group in each facility;
An order waiting information providing unit for providing order waiting information including information on waiting time based on the number of waiting groups for each facility and the number of waiting groups to the server of the external waiting list registration system;
A registration information acquisition unit that acquires registration information waiting for a certain facility through a server of the external waiting order registration system;
A new registration processing unit for adding information on a new waiting group to the waiting list of the target facility based on the registration information;
The external queue registration system server is:
A turn waiting information acquisition unit for acquiring turn waiting information for each facility from the turn management server;
A registration acceptance unit that accepts registration information waiting for a certain facility,
The order management system comprising: a registration information providing unit that provides the order management server with registration information waiting for the accepted order. The order management server
Update the turn waiting status of the turn waiting group that has arrived, and inform the server of the external turn waiting registration system that has received registration of the turn waiting group that the turn waiting status of the turn waiting set has been updated. The order management system according to claim 1, further comprising an order waiting status update unit for notifying. The registration information providing unit
The registration information waiting for the received order is sent by e-mail to a predetermined e-mail address.
The registration information acquisition unit
By periodically performing e-mail crawling, an e-mail including the registration information transmitted to the predetermined e-mail address is acquired,
The order management server
The system further comprises: a reception completion mail transmission unit that transmits a reception completion mail to the predetermined mail address when information on a new turn waiting group is added to the waiting list based on the registration information. The order management system according to 1 or 2. The waiting information providing unit
Any one of the items 1 to 3, wherein only the waiting information of the facilities related to the type of business that can be registered in the waiting order via the external waiting order registration system is provided to the server of the external waiting order registration system. The order management system described. The waiting information providing unit
The order management system according to any one of claims 1 to 4, wherein information on the shortest guideable time calculated backward from the waiting time is provided as the waiting time information. An order management device for managing waiting in a facility,
A storage unit that holds a waiting list that holds information on the waiting status of the waiting group in each facility;
An order waiting information providing unit for providing order waiting information including information on waiting time based on the number of waiting groups for each facility and the number of waiting groups to the server of the external waiting list registration system;
A registration information acquisition unit that acquires registration information waiting for a certain facility through a server of the external waiting order registration system;
An order management apparatus comprising: a new registration processing unit that adds information on a new order waiting group to the order waiting list of a target facility based on the registration information. A computer that manages the waiting time at the facility,
A storage unit that holds a waiting list that holds information on the waiting status of the waiting group in each facility;
An order waiting information providing unit for providing order waiting information including information on waiting time based on the number of waiting groups for each facility and the number of waiting groups to the server of the external waiting list registration system;
A registration information acquisition unit that acquires registration information waiting for a certain facility through a server of the external waiting order registration system;
A program that functions as a new registration processing unit that adds information on a new waiting group to the waiting list of a target facility based on the registration information.