JP2019159473A - Order management system, order management terminal and program - Google Patents

Abstract

To automatically control in a system, so that only a person who satisfies a condition of acceptance can register in turn waiting.SOLUTION: There is provided an order management system for managing turn waiting in a facility, comprising: a camera for acquiring an image of a user who registers in turn waiting in a facility; an acceptance condition determination part for determining whether or not, the user satisfies a condition by which the user is permitted to register in turn waiting in the facility, based on information acquired from the image; and an acceptance registration part for receiving registration of turn waiting in the facility if the condition is satisfied, and not performing acceptance if the condition is not satisfied.SELECTED DRAWING: Figure 3

Description

  The present invention relates to an order management system, an order management terminal, and a program.

  2. Description of the Related Art Conventionally, various order management systems have been employed in restaurants, stores, hospitals, banks, government offices, and the like in order to manage waiting for customers waiting for their services.

  For example, Patent Literature 1 describes a reservation management system that simultaneously provides a reservation management service for a plurality of facilities that can wait for a turn, and a user can access the congestion of facilities from the Web, a telephone, or a store terminal. It states that you can check the situation and apply for a waiting list. In addition, it is described that notification is made by telephone or e-mail when the order of guidance approaches.

JP 2005-50002 A

  Depending on the facility, there may be cases where the waiting list cannot be accepted unless the user satisfies certain conditions such as height and clothes. Conventionally, however, facilities employees have confirmed whether or not the conditions for acceptance are satisfied, and it has not been possible to automatically control only the users who satisfy the conditions in the system.

  The present invention has been made in view of the circumstances described above, and an object of the present invention is to automatically control the system so that only those who satisfy the conditions for acceptance can register the waiting order.

An order management system according to an embodiment of the present invention is an order management system that manages waiting for an order in a facility,
A camera for acquiring an image of a user who registers for waiting in the facility;
Based on information obtained from the image, a reception condition determination unit that determines whether or not the user satisfies a condition for permitting registration for waiting for a turn of the facility;
A registration unit that accepts registration waiting in the facility when the condition is satisfied, and does not accept registration when the condition is not satisfied.

  In addition, when the condition is not satisfied, the reception registration unit may display a message on the screen that the reception is not possible because the reception condition is not satisfied.

  In addition, the reception condition determination unit determines a reception item that can be received based on information obtained from the image, and the reception registration unit receives a waiting registration only for the reception item that can be received. Also good.

  The reception condition determination unit determines whether or not to raise the waiting order of the user based on information obtained from the image, and the reception registration unit determines that the waiting order is to be advanced. May move up the order of the users and perform waiting registration.

  According to the present invention, it is possible to automatically control the system so that only those who satisfy the reception condition can register the waiting order.

The figure which shows schematic structure of the order management system 1000 which concerns on embodiment of this invention. The block diagram which shows the main structures of the order management terminal 200 which concerns on embodiment of this invention. The sequence diagram of the reception registration process of waiting for the order in the order management system 1000 according to the embodiment of the present invention. The figure which illustrates the message screen when not satisfy | filling the conditions for reception displayed on the order management terminal 200 which concerns on embodiment of this invention. The figure which illustrates the acceptance registration screen displayed on order management terminal 200 concerning the embodiment of the present invention.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. In addition, the same code | symbol is attached | subjected to the same element and the overlapping description is abbreviate | omitted.

  In the present embodiment, an example of turn waiting management in the survival game facility A will be described, but other facilities use such as an amusement facility, shopping mall, food court, department store, hospital, government office, repair shop, bank, travel agency, etc. It can be applied to any facility that manages the waiting of a person.

  FIG. 1 is a diagram showing a schematic configuration of an order management system 1000 according to the present embodiment. As shown in FIG. 1, the order management system 1000 includes an order management server 100 installed in a management center or the like, and an order management terminal 200 installed in a facility. The order management server 100 is connected to the order management terminal 200 via the communication network N.

  The order management server 100 manages the waiting for the order registered via the order management terminal 200 for each facility. In the example of FIG. 1, only the order management terminal 200 of one facility is illustrated, but the order management server 100 is actually connected to the order management terminal 200 installed in a plurality of facilities through a communication network. We manage the waiting order of each facility. The order management server 100 is configured by a general-purpose computer, and a server function is realized by operating a predetermined server program on the computer. The number of computers constituting the order management server 100 is not necessarily one, and may be composed of a plurality of computers distributed on the communication network N.

  The order management server 100 includes a management database 110 for managing the order management terminal 200 for each facility, and a processor (reception condition determination unit, reception registration unit) 120. The management database 110 includes a client management table TA1, a status management table TA2, and a reception condition management table TA3.

  In the client management table TA1, a unique ID and a passcode (account) assigned to the order management terminal 200 are registered for each facility. For example, “ID: A1...”, “Passcode: AA2...”, Etc. are set as the record of “survival game facility A”. These pieces of information are set by, for example, an administrator (for example, the owner of a facility) who performs management waiting in each facility at the time of system introduction. When a plurality of order management terminals 200 are used in one facility, the same ID and passcode may be used. For example, a plurality of IDs and passwords may be used properly according to predetermined conditions. .

  In the status management table TA2, a waiting list for each facility is registered. The order waiting list includes a list of persons who are waiting for an order (order waiting group) and information (status information) indicating a waiting state of each order waiting group. One record of the waiting list includes information such as a reception number “1”, a reception time “13:03”, and a status “calling”. In addition, information such as name, contact e-mail address, and telephone number can be included.

  The status includes “waiting” which is the state before the order arrives, “calling” which is informed that the order has arrived, “guided” which is the state where the person who has arrived is actually guided, Furthermore, “cancelled” or the like in which the waiting for the order is canceled is included. What items are set as the status can be appropriately set and changed by the manager of each facility.

  Note that the information included in the waiting list can be appropriately set and changed by the manager of each facility. The contents of the records in the waiting list are updated based on new registration information in the waiting list transmitted from the order management terminal 200 or status update information (details will be described later).

  The acceptance condition management table TA3 holds conditions for permitting acceptance in waiting order, which is determined for each facility. For example, in the survival game facility A, “wearing goggles” is set as a reception condition. In addition to acceptability, the accepting condition may be used for determining accepting items (items waiting for the order), determining waiting order (presence / absence of priority), and the like.

  The processor 120 includes an arithmetic and logic unit (such as a CPU) that processes arithmetic operations, logic operations, bit operations, and the like and various registers, and manages the order by executing various programs stored in storage means such as a ROM. Each part of the server 100 is centrally controlled. In addition, the processor 120 also executes a computer program (order management application) for managing the wait for turn in cooperation with the order management terminal 200.

  The communication network N includes a communication network that can exchange information between the order management server 100 and the order management terminal 200. The communication network N is, for example, the Internet, a LAN, a dedicated line, a telephone line, a corporate network, a mobile communication network, Bluetooth (registered trademark), WiFi (Wireless Fidelity), other communication lines, or a combination thereof. It does not matter whether it is wired or wireless.

  The order management terminal 200 can exchange data with the order management server 100 via the communication network N, such as a tablet terminal, a personal computer (PC), a notebook PC, a smartphone, a mobile phone, and a personal digital assistant (PDA). A terminal device can be used. Note that a plurality of order management terminals 200 can be used in one facility.

  FIG. 2 is a block diagram showing the main configuration of the order management terminal 200. The order management terminal 200 includes a processor (acceptance registration unit, acceptability acquisition unit, image acquisition unit) 210, an input device 215, a display device 216, a communication interface 220, a storage resource 230, and a camera 240. The order management terminal 200 accepts inputs such as registration and update to the waiting list by the facility user or employee directly operating the input device 215 such as a touch panel. For example, the employee of the facility performs an input for newly registering the waiting list in the waiting list or an input for updating the status registered in the waiting list.

  The processor 210 includes an arithmetic logic unit (CPU or the like) that processes arithmetic operations, logic operations, bit operations, and the like and various registers, and executes various programs stored in the storage resource 230 to execute the order management terminal 200. Central control of each part. The various registers are, for example, a program counter, a data register, an instruction register, a general-purpose register, and the like.

  The input device 215 includes various operation buttons and a touch panel 215a for accepting an input such as acceptance to the waiting list or disappearance from the waiting list.

  The display device 216 is a device for displaying a waiting list, a reception screen, and a status management screen, and is configured by a liquid crystal display, for example.

  The communication interface 220 is a hardware module for connecting to the communication network N and communicating with other devices via the communication network N. The communication interface 220 is a modulation / demodulation device such as an ISDN modem, an ADSL modem, a cable modem, an optical modem, or a soft modem.

  The storage resource 230 is, for example, a logical device provided by a storage area of a physical device. The physical device is a computer-readable recording medium such as a disk drive or a semiconductor memory (ROM, RAM, etc.). The storage resource 230 may be constructed by mapping a plurality of physical devices to one logical device, or may be constructed by mapping one physical device to a plurality of logical devices.

  In addition, the storage resource 230 stores an operating system program, a driver program, various data, and the like. Examples of the driver program include a communication interface driver program for controlling the communication interface 220. In addition to these various programs and various data, the storage resource 230 stores a computer program (order management application) AP1 for managing the waiting in cooperation with the order management server 100 by being executed by the processor 210. Has been.

  The camera 240 captures an image of a user standing in front of the order management terminal 200. The captured image is transmitted to the order management server 100 and used for determining whether or not the acceptance condition is satisfied.

(Registration waiting for waiting)
Next, the waiting-order reception registration process by the order management system 1000 will be described with reference to the sequence diagram of FIG. A user who visits the facility (here, survival game facility A) performs reception registration through the order management terminal 200 installed near the entrance of the facility.

  The order management terminal 200 receives information included in the order waiting list registered in the status management table TA2 from the order management server 100 via the communication interface 220 (step S101).

  The order management terminal 200 displays an acceptance screen for accepting waiting for an order on the display device 216 (step S102). On the reception screen, for example, a list in which the information of the waiting list (the reception number of the person waiting for the turn and the current status information) is arranged in time series in the order of reception is displayed. In addition, the number of waiting groups currently waiting for the order is displayed.

  When the user performs a predetermined operation input such as touching the displayed reception screen (step S103: YES), the order management terminal 200 captures an image (face) of the user with the camera 240. And transmitted to the order management server 100 (step S104).

  The order management server 100 analyzes the received face image, determines whether the user satisfies the acceptance condition, that is, whether the user is wearing goggles, and transmits the determination result to the order management terminal 200. (Step S105).

  If the user is wearing goggles (step S106: YES), the order management terminal 200 displays an acceptance registration screen on the order management terminal 200 (step S107). The user inputs information necessary for reception (e-mail address, telephone number, etc.) on the reception registration screen. When the input is completed, the order management terminal 200 displays a reception completion screen (step S108). On the reception completion screen, a reception number (waiting number), a waiting time at the present time, and the like are displayed. In addition, a message prompting to receive a turn ticket is displayed, and the user can receive a turn ticket printed from a printer connected to the turn management terminal 200.

  A two-dimensional code associated with the receipt number is printed on the turn ticket. By reading the two-dimensional code printed on the turn ticket using the mobile terminal that the user owns, the display device of the mobile terminal has the current turn waiting state (the current number of waiting groups, waiting time, etc.) Is displayed. In addition, users can receive a message when the order arrives, or receive a remind mail when the order approaches, by entering an email address according to the guidance displayed by reading the two-dimensional code. It may be possible to be able to.

  The confirmed new registration information is transmitted from the order management terminal 200 to the order management server 100 via the communication network N (step S109). When the order management server 100 receives new registration information from a certain facility, the order management server 100 performs a process of newly adding a set of waiting orders to the order waiting list of the facility, based on the received new registration information, and stores the status management table TA2. Update (step S110).

  On the other hand, when the user is not wearing goggles (step S106: NO), as shown in FIG. 4, the order management terminal 200 displays a message indicating that the user cannot accept because the goggles are not worn, The reception registration process is terminated (step S111).

(Update waiting list)
The contents of each record in the waiting list of each facility are updated when the facility employee performs operations such as “cancel”, “change”, “call”, “guidance” using the order management terminal 200. The “Cancel” means canceling the waiting order, and “change” means changing the contents of the waiting order once input. In addition, “call” means that the group that has been ordered is called verbally or informed by telephone or call mail. “Guidance” actually corresponds to the group that has been ordered. It means that it is in the state which started.

  The employee selects the waiting group to be updated from the waiting list displayed on the order management terminal 200, and any one of “call”, “cancel”, and “change” is selected for the selected waiting group. Perform the update operation. Information (for example, reception number “1”) for specifying the order waiting group to be updated and update operation information (for example, “call”) are uploaded from the order management terminal 200 to the order management server 100 via the communication network N. . The order management server 100 updates the waiting list for the facility based on the received information. For example, when the “calling” operation is performed on the reception number “1”, the status of the waiting group in the reception number “1” is updated to “calling”.

  As described above, according to the present embodiment, at the time of reception registration, the order management terminal 200 acquires an image of a user who intends to perform registration registration, and the order management server 100 analyzes the image and permits the reception. Judgment is made as to whether the condition is satisfied. If the order management terminal 200 does not satisfy the condition, the order management terminal 200 displays a message indicating that the request cannot be received and terminates the process, so that only those who satisfy the reception condition can register the waiting list. In addition, it can be controlled automatically by the system.

  In the above embodiment, the reception condition is confirmed at the timing when the user touches the reception screen. However, the timing at which the confirmation is performed is not limited to this. For example, the image may be acquired and the determination process may be performed while the reception item is being input on the reception registration screen, or may be performed at the timing when the input is completed.

  If the conditions for acceptance are not satisfied, a message notifying that the acceptance is not possible is displayed as described above, and the screen operation of the order management terminal 200 may be prohibited.

  Further, in the above embodiment, whether or not to accept is determined based on the image acquired by the order management terminal 200, but the reception items may be limited based on the acquired image. For example, for users who are not wearing goggles, as shown in FIG. 5, on the reception registration screen, only the attractions that can be used without wearing goggles (attractions X and Y) can be selected. The selection button may be controlled.

  Further, based on the images acquired by the order management terminal 200, the waiting order may be advanced (interrupted). Specifically, based on the information obtained from the image, it is determined whether or not to raise the waiting order of the user, and when it is determined to raise the waiting order, the order of the user is raised ( For example, registration is performed at the head of the waiting list.) Waiting registration may be performed.

  In addition, after selecting a reception item (attraction) on the reception registration screen, confirmation of a reception condition corresponding to the selected reception may be performed. Specifically, for example, image confirmation is performed only when an attraction that requires goggles is selected, and if no goggles are worn, a message that the selected attraction cannot be used is displayed. Good.

  The conditions to be determined based on the image may be anything that can be determined by image analysis, such as height and sex, in addition to the presence or absence of equipment. Further, an infrared camera may be used as the camera 240, and the user's body temperature may be acquired from the image of the infrared camera. For example, the user's body temperature may be acquired at the time of reception in a pool, and may not be received when the body temperature is equal to or higher than a certain value. Alternatively, body temperature may be acquired at the time of reception at a hospital, and a process in which a patient whose body temperature is equal to or higher than a certain value is moved up in waiting order may be performed.

  In the above-described embodiment, the image acquired by the order management terminal 200 is transmitted to the order management server 100, and the process of determining whether the order management server 100 satisfies the condition is performed. Processing may be performed in the order management terminal 200.

  The present invention is not limited to the above-described embodiment, and can be implemented in various other forms without departing from the gist of the present invention. For this reason, the said embodiment is only a mere illustration in all points, and is not interpreted limitedly. For example, the above-described processing steps can be arbitrarily changed in order as long as the processing contents do not contradict each other, or can be executed in parallel.

1000 ... Order management system 100 ... Order management server 110 ... Management database 120 ... Processor 200 ... Order management terminal 210 ... Processor 215 ... Input device 215a ... Touch panel 216 ... Display device 220 ... Communication interface 230 ... Storage resource 240 ... Camera TA1 ... Client Management table TA2 ... Status management table TA3 ... Acceptance condition management table N ... Communication network AP1 ... Order management application

Claims (6)

An order management system for managing waiting in a facility,
A camera for acquiring an image of a user who registers for waiting in the facility;
Based on information obtained from the image, a reception condition determination unit that determines whether or not the user satisfies a condition for permitting registration for waiting for a turn of the facility;
An order management system comprising: an acceptance registration unit that accepts registration waiting in the facility when the condition is satisfied and does not accept when the condition is not satisfied. The reception registration unit
The order management system according to claim 1, wherein when the condition is not satisfied, a message indicating that the reception is not possible because the reception condition is not satisfied is displayed on the screen. The reception condition determination unit
Based on information obtained from the image, determine accepting items that can be accepted,
The reception registration unit
The order management system according to claim 1, wherein registration for waiting for a turn is accepted only for a reception item that can be accepted. The reception condition determination unit
Based on the information obtained from the image, determine whether to advance the waiting order of the user,
The reception registration unit
The order management system according to any one of claims 1 to 3, wherein when it is determined that the waiting order is to be advanced, the order of the user is advanced and registration of the waiting order is performed. An order management terminal that accepts a waiting registration in the facility,
A camera for acquiring an image of a user who registers for waiting in the facility;
An acceptability obtaining unit that obtains information as to whether or not the user satisfies a condition for permitting registration for waiting for a turn of the facility, which is determined based on the image;
An order management terminal comprising: an acceptance registration unit that accepts registration waiting for an order in the facility when the condition is satisfied, and does not accept when the condition is not satisfied. Computer
An image acquisition unit for acquiring an image of a user who performs registration waiting in the facility;
An acceptability obtaining unit that obtains information as to whether or not the user satisfies a condition for permitting registration for waiting for a turn of the facility, which is determined based on the image;
A program that accepts registration waiting in the facility when the condition is satisfied, and functions as an acceptance registration unit that does not accept when the condition is not satisfied.

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