JP6539759B1 - Order management system, order management terminal, and program - Google Patents

Abstract

An automatic control is performed by a system so that only a person who satisfies the conditions of reception can register waiting for a turn. An order management system for managing an order waiting in a facility, which is based on a camera for acquiring an image of a user who registers an order waiting in the facility and information obtained from the image, The acceptance condition judgment unit determines whether the conditions for permitting registration in the waiting order are satisfied, and the registration for waiting for the order in the facility when the conditions are satisfied, and the reception when the conditions are not satisfied. And a reception registration unit that does not [Selected figure] Figure 3

Description

  The present invention relates to an order management system, an order management terminal, and a program.

  In the past, various order management systems have been employed in restaurants, stores, hospitals, banks, government offices, etc. in order to manage the waiting of customers waiting for their services.

  For example, Patent Literature 1 describes a reservation management system which provides reservation management services simultaneously to a plurality of facilities which can be queued, and the user is busy in the facilities from the Web, telephone, or a storefront terminal. It states that it is possible to check the situation and apply for waiting reservations. In addition, it is described that notification will be given by phone or email when the turn of guidance approaches.

JP 2005-50002 A

  Depending on the facility, the user may not be able to wait for the turn unless the user meets certain conditions such as height and clothes. However, conventionally, it has been confirmed by the employees of the facility whether or not the conditions of the reception have been met, and it has not been possible to automatically control the system to accept only the users who have met the conditions.

  The present invention has been made in view of the above-described circumstances, and an object of the present invention is to automatically control by the system so that only those who satisfy the reception condition can register the queue.

An order management system according to an embodiment of the present invention is an order management system that manages an order waiting in a facility,
A camera for acquiring an image of a user who registers for waiting in the facility;
A reception condition judging unit that judges whether the user satisfies the condition for permitting registration of the waiting for the turn of the facility based on the information obtained from the image;
And a reception registration unit that receives registration of waiting for the turn in the facility when the condition is satisfied, and does not perform reception when the condition is not satisfied.

  Further, when the condition is not satisfied, the reception registration unit may display on the screen a message indicating that the condition can not be received because the condition of reception is not satisfied.

  In addition, the acceptance condition determination unit determines the acceptable reception item based on the information obtained from the image, and the acceptance registration unit is configured to receive registration of waiting for only the acceptable reception item. It is also good.

  Further, the acceptance condition judging unit judges whether to advance the waiting order of the user based on the information obtained from the image, and the acceptance registration unit judges that the waiting order is to be advanced. Alternatively, the order of the user may be advanced to register for waiting.

  According to the present invention, the system can automatically control so that only the person who satisfies the condition of reception can register the queue.

FIG. 1 shows a schematic configuration of an order management system 1000 according to an embodiment of the present invention. FIG. 2 is a block diagram showing the main configuration of an order management terminal 200 according to an embodiment of the present invention. FIG. 10 is a sequence diagram of a waiting and waiting reception registration process in the order management system 1000 according to the embodiment of the present invention. The figure which illustrates the message screen in the case of not satisfy | filling the conditions of the reception displayed on order management terminal 200 which concerns on embodiment of this invention. The figure which illustrates the reception registration screen displayed on order management terminal 200 concerning an embodiment of the present invention.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. In addition, the same code | symbol is attached | subjected to the same element and the overlapping description is abbreviate | omitted.

  In this embodiment, an example of waiting management in the survival game facility A will be described, but in addition, amusement facilities, shopping malls, food courts, department stores, hospitals, government offices, repair specialty stores, banks, travel agencies, etc. It can be applied to any facility that manages people's waiting for their turn.

  FIG. 1 is a diagram showing a schematic configuration of an order management system 1000 according to the present embodiment. As shown in FIG. 1, the order management system 1000 includes an order management server 100 installed in a management center or the like, and an order management terminal 200 installed in a facility. The order management server 100 is connected to the order management terminal 200 via the communication network N.

  The order management server 100 manages, for each facility, the order waiting registered through the order management terminal 200. Although only the order management terminal 200 of one facility is illustrated in the example of FIG. 1, the order management server 100 is actually connected to the order management terminal 200 installed in a plurality of facilities by a communication network, It manages waiting for each facility. The order management server 100 is configured by a general-purpose computer, and realizes a server function by operating a predetermined server program in the computer. The computer configuring the order management server 100 does not necessarily have to be one, and may be configured from a plurality of computers distributed on the communication network N.

  The order management server 100 includes a management database 110 for managing the order management terminal 200 for each facility, and a processor (reception condition determination unit, reception registration unit) 120. The management database 110 includes a client management table TA1, a status management table TA2, and a reception condition management table TA3.

  In the client management table TA1, a unique ID and a pass code (account) assigned to the order management terminal 200 are registered for each facility. For example, as a record of "survival game facility A", "ID: A1 ...", "pass code: AA2 ..." and the like are set. These pieces of information are set by, for example, a manager (for example, the owner of the facility) who manages waiting for the turn at each facility when the system is introduced. In the case where a plurality of order management terminals 200 are used in one facility, the same ID and pass code may be used, but for example, a plurality of IDs and passwords may be used properly in accordance with predetermined conditions. .

  In the status management table TA2, a waiting list for each facility is registered. The waiting list includes a list of people (waiting groups) waiting for a turn and information (status information) indicating the waiting status of each waiting set. One record of the waiting list includes information such as the reception number "1", the reception time "13:03", and the status "calling". In addition, information such as name, contact e-mail address, and telephone number can be included.

  In the status, "waiting", which is the status before the arrival of the order, "ringing", which indicates that the order has arrived, and "guided", which indicates the person who has come to the order actually Furthermore, “cancelled” or the like, which is in a state of canceling the waiting for the order, is included. The administrator of each facility appropriately sets which item is to be set as the status, and can be changed.

  The information to be included in the waiting list is appropriately set by the administrator of each facility, and can be changed. The contents of the record of the waiting list are updated based on the new registration information to the waiting list transmitted from the order management terminal 200 or the update information of the status (details will be described later).

  The acceptance condition management table TA3 holds the condition for permitting acceptance of waiting for the turn, which is determined for each facility. For example, in the survival game facility A, “wear of goggles” is set as the reception condition. The acceptance condition may be used to determine acceptance items (items to be queued) in addition to acceptance or rejection, or to determine whether to raise the queue order (presence or absence of priority).

  The processor 120 is composed of an arithmetic logic operation unit (such as a CPU) that processes arithmetic operations, logic operations, bit operations, and the like, and various registers, and executes order management by executing various programs stored in storage means such as a ROM. It centrally controls each part of the server 100. The processor 120 also executes a computer program (order management application) for managing the waiting of the order in cooperation with the order management terminal 200.

  The communication network N includes a communication network capable of mutually transmitting and receiving information between the order management server 100 and the order management terminal 200. The communication network N may be, for example, the Internet, a LAN, a dedicated line, a telephone line, an in-house network, a mobile communication network, Bluetooth (registered trademark), WiFi (Wireless Fidelity), any other communication line, or a combination thereof. It may be either wired or wireless.

  The order management terminal 200 can transmit and receive data to and from the order management server 100 via the communication network N, such as a tablet terminal, a personal computer (PC), a notebook PC, a smartphone, a mobile phone, a personal digital assistant (PDA), etc. Terminal devices can be used. A plurality of order management terminals 200 can be used in one facility.

  FIG. 2 is a block diagram showing the main configuration of order management terminal 200. As shown in FIG. The order management terminal 200 includes a processor (acceptance registration unit, acceptability acquisition unit, image acquisition unit) 210, an input device 215, a display device 216, a communication interface 220, a storage resource 230, and a camera 240. The order management terminal 200 receives an input such as registration or update on the waiting list by the facility user or employee directly operating the input device 215 such as a touch panel. For example, an employee of the facility performs an input for registering a new queue on the queue list or an input for updating the status registered in the queue list.

  The processor 210 is composed of an arithmetic logic operation unit (such as a CPU) that processes arithmetic operations, logical operations, bit operations, and the like, and various registers, and executes various programs stored in the storage resource 230 to manage the order management terminal 200. Centrally control each part of The various registers are, for example, a program counter, a data register, an instruction register, a general purpose register, and the like.

  The input device 215 includes various operation buttons and a touch panel 215a for receiving an input such as acceptance to the queue list or deletion from the queue list.

  The display device 216 is a device for displaying an order waiting list, an acceptance screen, and a status management screen, and is configured of, for example, a liquid crystal display.

  The communication interface 220 is a hardware module for connecting to the communication network N and communicating with other devices via the communication network N. The communication interface 220 is, for example, a modulation and demodulation device such as an ISDN modem, an ADSL modem, a cable modem, an optical modem, and a soft modem.

  The storage resource 230 is, for example, a logical device provided by a storage area of a physical device. The physical device is, for example, a computer readable recording medium such as a disk drive or a semiconductor memory (ROM, RAM, etc.). The storage resource 230 may be constructed by mapping a plurality of physical devices to one logical device, or may be constructed by mapping one physical device to a plurality of logical devices.

  In addition, the storage resource 230 stores an operating system program, a driver program, various data, and the like. Examples of the driver program include a communication interface driver program for controlling the communication interface 220. In addition to these various programs and various data, the storage resource 230 stores a computer program (order management application) AP1 for managing the waiting of the order in cooperation with the order management server 100 by being executed by the processor 210. It is done.

  The camera 240 captures an image of a user who stands in front of the order management terminal 200. The captured image is transmitted to the order management server 100, and is used to determine whether the acceptance condition is satisfied.

(Registration of waiting for order)
Next, the acceptance registration process of the order waiting by the order management system 1000 will be described using the sequence diagram of FIG. The user who visited the facility (here, the survival game facility A) performs reception registration via the order management terminal 200 installed near the entrance of the facility.

  The order management terminal 200 receives, from the order management server 100, the information included in the order waiting list registered in the status management table TA2 via the communication interface 220 (step S101).

  The order management terminal 200 displays an acceptance screen for accepting waiting for the order on the display device 216 (step S102). On the reception screen, for example, a list is displayed in which information of the waiting list (reception number of the person waiting for the turn and current status information) is arranged in chronological order in the order of reception. Furthermore, the number of waiting groups currently waiting for the order is also displayed.

  When the user performs a predetermined operation input such as a touch on the screen on the displayed reception screen (step S103: YES), the order management terminal 200 captures an image (face) of the user with the camera 240. And transmit to the order management server 100 (step S104).

  The order management server 100 analyzes the received face image, determines whether the user satisfies the reception condition, that is, determines whether the user wears goggles, and transmits the determination result to the order management terminal 200. (Step S105).

  When the user wears the goggles (step S106: YES), the order management terminal 200 displays a reception registration screen on the order management terminal 200 (step S107). The user inputs information (e-mail address of contact information, telephone number, etc.) necessary for reception on the reception registration screen. When the input is completed, the order management terminal 200 displays a reception completion screen (step S108). On the reception completion screen, a reception number (waiting number), a waiting time at the present time, and the like are displayed. In addition, a message prompting to receive the turn ticket is displayed, and the user can receive the turn ticket to be printed from the printer connected to the turn management terminal 200.

  The two-dimensional code associated with the reception number is printed on the turn ticket. By reading the two-dimensional code printed on the order ticket using the portable terminal owned by the user, the display device of the portable terminal has the current waiting status (the number of waiting groups, the waiting time, etc.) Is displayed. In addition, the user inputs a mail address according to a guidance displayed by reading a two-dimensional code, thereby receiving a message when the turn comes or receives a remind mail when the turn approaches. It may be possible to

  The determined new registration information is transmitted from the order management terminal 200 to the order management server 100 via the communication network N (step S109). When the order management server 100 receives new registration information from a certain facility, it performs a process of newly adding a pair of waiting orders to the waiting list of the facility based on the received new registration information, and the status management table TA2 It updates (step S110).

  On the other hand, when the user does not wear the goggles (step S106: NO), as shown in FIG. 4, the order management terminal 200 displays a message indicating that it can not be accepted because the goggles are not worn. The process of acceptance registration is ended (step S111).

(Updating the waiting list)
The contents of each record in the queue list for each facility are updated when the employee of the facility performs operations such as “cancel”, “change”, “call”, and “guidance” using the queue management terminal 200. Ru. "Cancel" means to cancel the queue, and "change" means to change the content of the queue once it has been input. Also, "calling" means that the set whose order has arrived is verbally called or notified by telephone or call mail, and "information" actually corresponds to the set whose order has come. Means that it has started.

  The employee selects an update target queue from the queue list displayed on the queue management terminal 200, and selects one of "call", "cancel", and "change" for the selected queue group. Perform an update operation. Information specifying the queue to be updated (for example, the reception number "1") and information for the update operation (for example, "call") are uploaded from the order management terminal 200 to the order management server 100 via the communication network N. . The order management server 100 updates the order waiting list of the facility based on the received information. For example, when the “call” operation is performed on the reception number “1”, the status of the waiting group of the reception number “1” is updated to “calling”.

  As described above, according to the present embodiment, at the time of reception registration, the image of the user who is about to receive registration is acquired by the order management terminal 200, and the order management server 100 analyzes the image and permits the reception. It was determined whether the conditions were satisfied. When the order management terminal 200 does not satisfy the condition, the process is terminated by displaying a message indicating that the acceptance is not possible, so that only the person who satisfies the acceptance condition can register the waiting for the order Can be controlled automatically by the system.

  In the above embodiment, the confirmation of the reception condition is performed at the timing when the user touches the reception screen, but the timing of the confirmation is not limited to this. For example, while the input of the reception item is performed on the reception registration screen, the image may be acquired and the determination processing may be performed, or the input may be performed at the timing when the input is completed.

  In addition, when the condition for acceptance is not satisfied, as described above, in addition to displaying a message notifying that acceptance is not possible, screen operation of the order management terminal 200 may not be performed.

  Further, in the above-described embodiment, although the acceptance of the order is determined based on the image acquired by the order management terminal 200, the acceptance items may be limited based on the acquired image. For example, for a user who is not wearing goggles, as shown in FIG. 5, only the available attractions (attractions X and Y) can be selected on the reception registration screen, even without wearing goggles, The selection button may be controlled.

  In addition, based on the image acquired by the order management terminal 200, the waiting order may be advanced (interrupted). Specifically, based on the information obtained from the image, it is judged whether or not the waiting order of the user is to be advanced, and if it is judged that the waiting order is to be advanced, the order of the user is raised For example, it may be registered at the top of the waiting list).

  Further, after the reception item (attraction) is selected on the reception registration screen, the reception conditions may be confirmed according to the selected reception. Specifically, for example, the image confirmation is performed only when an attraction requiring goggle wear is selected, and if the goggle is not worn, a message indicating that the selected attraction can not be used is displayed. Good.

  The condition to be determined based on the image may be any condition that can be determined by image analysis, such as height and gender, in addition to the presence or absence of equipment. Further, an infrared camera may be used as the camera 240, and the body temperature of the user may be acquired from the image of the infrared camera. For example, the user's body temperature may be acquired at the time of reception in the pool, and reception may not be possible if the body temperature is above a certain value. In addition, body temperature may be acquired at the time of reception at a hospital, and a patient whose body temperature is equal to or higher than a predetermined value may be processed to, for example, increase the waiting order.

  In the above embodiment, the image acquired by the order management terminal 200 is transmitted to the order management server 100, and the process of determining whether the order management server 100 satisfies the condition is performed. The process may be performed in the order management terminal 200.

  The present invention is not limited to the embodiments described above, and can be implemented in other various forms without departing from the scope of the present invention. For this reason, the said embodiment is only a mere illustration in all the points, and is not interpreted restrictively. For example, the processing steps described above can be arbitrarily changed in order or performed in parallel as long as no contradiction occurs in the processing content.

1000 ... order management system 100 ... order management server 110 ... management database 120 ... processor 200 ... order management terminal 210 ... processor 215 ... input device 215 a ... touch panel 216 ... display device 220 ... communication interface 230 ... storage resource 240 ... camera TA1 ... client Management table TA2 Status management table TA3 Reception condition management table N Communication network AP1 Order management application

Claims (5)

An order management system that manages order waiting in a facility,
A camera for acquiring an image of a user who registers for waiting in the facility;
A reception condition judging unit that judges whether the user satisfies the condition for permitting registration of the waiting for the turn of the facility based on the information obtained from the image;
If you meet the conditions accepts the registration of waiting in the facility, Bei to give a, a reception registration unit that does not perform the reception if you do not meet the above conditions,
The acceptance condition judging unit
Based on the information obtained from the image, the acceptable reception item is determined;
The reception registration unit
Order management system that accepts registration of waiting for order only for acceptable reception items . The reception registration unit
The order management system according to claim 1, wherein when the condition is not satisfied, a message indicating that the condition can not be received because the condition is not satisfied is displayed on the screen. The acceptance condition judging unit
Based on the information obtained from the image, it is determined whether or not the waiting order of the user is to be advanced,
The reception registration unit
The order management system according to claim 1 or 2 , wherein when it is determined that the waiting order is to be advanced, the order of the user is advanced to register for waiting. An order management terminal that accepts the registration of waiting in the facility,
A camera for acquiring an image of a user who registers for waiting in the facility;
An acceptability acquiring unit that acquires information on whether the user satisfies a condition for permitting registration of the facility for waiting for an order, which is determined based on the image;
If you meet the conditions accepts the registration of waiting in the facility, Bei to give a, a reception registration unit that does not perform the reception if you do not meet the above conditions,
The acceptance unit is
Obtain information on acceptable reception items determined based on the image,
The reception registration unit
Order management terminal that accepts registration for waiting for the order only for acceptable reception items . Computer,
An image acquisition unit for acquiring an image of the user who registers the waiting in facilities,
An acceptability acquiring unit that acquires information on whether the user satisfies a condition for permitting registration of the facility for waiting for an order, which is determined based on the image;
When the condition is satisfied, the registration of waiting for the order in the facility is received, and when the condition is not satisfied, the function is performed as a reception registration unit which does not perform the reception .
The acceptance unit is
Obtain information on acceptable reception items determined based on the image,
The reception registration unit
A program that accepts queued registration only for acceptable reception items .

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