JP6715997B1 - Turn management system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To prevent a prohibited act by adding a restriction to a user who has performed a prohibited act at the time of registration of a waiting order. A turn management system for managing waiting in a facility, comprising a reception terminal for accepting registration of waiting by a user, and a order management server for managing information of waiting registration in a facility, The order management server acquires information about the user's status when registering at the reception terminal, and a user status determination unit that determines whether the user's status meets certain conditions, and a user status determination unit. When it is determined that the state satisfies a certain condition, a constraint assigning unit that performs a process of adding a constraint to the waiting order registered by the user is provided. [Selection diagram] Figure 2

Description

The present invention relates to a turn management system.

Conventionally, in restaurants, amusement facilities, hospitals, banks, public offices, etc., various order management systems have been adopted to manage the waiting of customers waiting for their services.

For example, Patent Document 1 describes a reservation management system that simultaneously provides a reservation management service to a plurality of facilities that can wait in line, and a user is congested from the Web, a telephone, or a store terminal. It states that you can check the status and apply for waiting reservations. Also, it is described that when the order of guidance is approaching, notification will be given by phone or email.

JP 2005-50002 A

At amusement facilities and the like, some users run to the reception terminal in order to register early, which poses a problem of danger. The facility side called out that running is prohibited by means of bulletin boards and voice calls from employees, but such warnings alone were not sufficient.

The present invention has been made in view of the above-described circumstances, and an object of the present invention is to prevent a prohibited act by adding a restriction to a user who has performed a prohibited act at the time of registration of a waiting order. One

A turn management system according to an embodiment of the present invention is a turn management system that manages waiting in a facility, including a reception terminal that accepts waiting registration by a user, and information on waiting registration in the facility. An order management server for managing, and the order management server acquires information about the state of the user when registering at the reception terminal, and determines whether the state of the user satisfies a certain condition. A user state determination unit that determines whether or not the state of the user satisfies a certain condition, and performs a process of adding a constraint to the waiting order registered by the user. And a constraint assigning unit to be implemented.

In addition, the reception terminal includes a vital sign measurement unit that measures the vital sign of the user, and the user status determination unit determines whether the vital sign acquired from the reception terminal satisfies a certain condition. If it is determined that the vital sign satisfies a certain condition, the constraint assigning unit may add a constraint to the waiting order registered by the user.

Further, the user status determination unit acquires the vital sign of the user measured by the user terminal carried by the user, and determines whether or not the acquired vital sign satisfies a certain condition. When it is determined that the vital sign satisfies a certain condition, the constraint giving unit may add a constraint to the waiting order registered by the user.

Further, the user state determination unit acquires information on a moving speed until the user arrives at the reception terminal from a user terminal carried by the user, and the acquired moving speed satisfies a certain condition. If it is determined that the moving speed satisfies a certain condition, the constraint applying unit applies a constraint to the waiting order registered by the user. You may

Further, when it is determined that the condition of the user satisfies a certain condition, the constraint giving unit notifies the management terminal browsed by the employee of the reception number and the alert of the user. You may

Further, when it is determined that the state of the user satisfies a certain condition, the constraint giving unit may move the waiting line registered by the user backward.

According to the present invention, it is possible to prevent a prohibited act by applying a restriction to the user who has performed the prohibited act at the time of registration of the waiting list.

The figure which shows the schematic structure of the order management system 1 which concerns on embodiment of this invention. 5 is a flowchart of waiting order reception registration processing in the order management system 1 according to the embodiment of the present invention. The figure which illustrates the acceptance screen in the order management system 1 which concerns on embodiment of this invention.

Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. The same elements will be denoted by the same reference symbols, without redundant description.

In the present embodiment, an example of waiting management in the amusement facility A will be described, but it is also applied to any facility that manages waiting for facility users such as restaurants, shopping malls, event venues, hospitals, banks, and government offices. it can.

FIG. 1 is a diagram showing a schematic configuration of an order management system 1 according to the present embodiment. As shown in FIG. 1, the turn management system 1 includes a turn management server 100 installed in a management center, a turn management terminal (reception terminal, management terminal) 200 installed near an entrance of a facility, and a user terminal. Contains 300. The turn management server 100 is connected to the turn management terminal 200 and the user terminal 300 via the communication network N. Although one turn management terminal 200 is shown in FIG. 1, a plurality of turn management terminals 200 may actually be used in one facility. Further, the plurality of order management terminals 200 may have different uses such as reception (for users) and management (for employees).

A user of the facility (here, the amusement facility A) can operate the turn management terminal 200 to register waiting for the turn at the facility. In addition, the waiting time can be confirmed via the user terminal 300, and a call can be received when the turn comes. In addition, the employee of the facility operates the turn management terminal 200 to register the waiting on behalf of the user or update the status of the waiting group registered in the waiting list.

At the amusement facility A, in order to prevent accidents, a user who is trying to register a waiting order at the turn management terminal 200 is prohibited from running to the place of the turn management terminal 200 after entering the facility. In the present embodiment, the running user is devised so as to prevent a user from performing a prohibited act by giving a penalty at the time of registration for waiting.

The turn management server 100 manages the waiting order registered via the turn management terminal 200 for each facility. In the present embodiment, the management of the waiting of one facility will be described as an example, but the order management server 100 is actually connected to the order management terminals 200 installed in a plurality of facilities, and the waiting of each facility waits. Is managing. The order management server 100 is configured by a general-purpose computer, and the server program is implemented in the computer to realize the server function. The computer forming the order management server 100 does not necessarily have to be one, and may be composed of a plurality of computers distributed on the communication network N.

The order management server 100 includes a management database 110 for managing the order management terminal 200 for each facility, and a processor (user state determination unit, constraint giving unit) 120. The management database 110 includes a client management table TA1 and a status management table TA2.

In the client management table TA1, a unique ID and passcode (account) assigned to the order management terminal 200 are registered for each facility. In one record of the client management table TA1, for example, “ID: A1... ”, “Passcode: AA2... ”, etc. are set as records of “amusement facility A”. These pieces of information are set by, for example, an administrator (for example, an owner of the facility) who manages waiting in each facility when the system is introduced. When using a plurality of order management terminals 200 in one facility, the same ID and passcode may be used, but, for example, a plurality of IDs and passwords may be selectively used according to certain conditions. ..

The waiting list for each facility is registered in the status management table TA2. This waiting list includes a list of persons waiting in order (waiting group) and information (status information) showing the waiting status of each waiting group. One record of the waiting list includes information such as the reception number "1", the reception time "13:03", the reception item "Attraction X", the status "Calling", and the presence/absence of penalty "Yes". In addition, information such as the number of users, name, email address of contact, and telephone number can be included.

The status is "waiting", which is the state before the turn comes, "calling" which is the state that the turn has come, and "guidance" where the person who has come the turn is actually guided to the venue “Done”, and “cancelled”, which is a state in which waiting has been canceled, are included. The administrator of each facility can appropriately set and change what item is set as the status. The acceptance item here is the type of attraction waiting for the turn.

The presence/absence of penalty is information on whether to impose a penalty (restriction) on the user due to a prohibited act at the time of registration for reception. As for the presence/absence of a penalty, “Yes” is registered when it is determined that the user has performed a prohibited act (here, running to the turn management terminal 200). Specifically, for example, the determination is made based on the user's vital signs (heart rate, respiratory rate, body temperature, complexion, etc.) and the moving speed of the user to the turn management terminal 200. Information on the user's vital signs and moving speed can be acquired via the turn management terminal 200 or the user terminal 300 carried by the user.

The information included in the waiting list can be appropriately set and changed by the manager of each facility. The contents of the waiting list are updated based on new registration information to the waiting list transmitted from the order management terminal 200 or status update information (details will be described later).

The processor 120 is composed of an arithmetic logic operation unit (CPU etc.) for processing arithmetic operations, logical operations, bit operations and the like and various registers, and executes various programs stored in a storage means such as a ROM to manage the order. Centrally controls each part of the server 100. Further, the processor 120 also executes a computer program (order management application) for managing the waiting in cooperation with the order management terminal 200.

The communication network N includes a communication network capable of mutually transmitting and receiving information between the order management server 100, the order management terminal 200, the user terminal 300, and the like. The communication network N is, for example, the Internet, a LAN, a dedicated line, a telephone line, a corporate network, a mobile communication network, Bluetooth (registered trademark), WiFi (Wireless Fidelity), another communication line, or a combination thereof. It can be either wired or wireless.

The order management terminal 200 is a tablet terminal, a personal computer (PC), a notebook PC, a smartphone, a mobile phone, a personal digital assistant (PDA), or any other device capable of exchanging data with the order management server 100 via the communication network N. A terminal device can be used. A plurality of the order management terminals 200 can be used in one facility. The turn management terminal 200 is a terminal (reception terminal) used by a user for registration of a waiting order, and a terminal used by an employee to check the contents of a waiting list and update the status of each waiting group. It can be used as a (management terminal).

As illustrated in FIG. 1, the turn management terminal 200 includes a processor 210, an input device 220, a display device 230, a communication interface 240, a storage resource 250, a camera 260, a vital sensor (vital sign measurement unit) 270. Is equipped with. The turn management terminal 200 accepts inputs such as registration and update to the waiting list by a guest who has come to the facility or an employee of the facility operating the input device 220 such as a touch panel.

The processor 210 is composed of an arithmetic logic operation unit (such as a CPU) that processes arithmetic operations, logical operations, bit operations and the like and various registers, and executes various programs stored in the storage resource 250 to execute the order management terminal 200. Control each part of. The various registers are, for example, a program counter, a data register, an instruction register, a general-purpose register, and the like.

The input device 220 is provided with various operation buttons and a touch panel for accepting inputs such as registration to the waiting list and deletion from the waiting list.

The display device 230 is a device for displaying a waiting list, a reception screen, and a status management screen, and is composed of, for example, a liquid crystal display.

The communication interface 240 is a hardware module for connecting to the communication network N and communicating with other devices via the communication network N. The communication interface 240 is, for example, a modulation/demodulation device such as an ISDN modem, an ADSL modem, a cable modem, an optical modem, and a soft modem.

The storage resource 250 is, for example, a logical device provided by a storage area of a physical device. The physical device is, for example, a computer-readable recording medium such as a disk drive or a semiconductor memory (ROM, RAM, etc.).

The storage resource 250 stores an operating system program, a driver program, various data, and the like. The driver program includes, for example, a communication interface driver program for controlling the communication interface 240. In addition to these various programs and various data, the storage resource 250 also stores a computer program (application) for managing the waiting in cooperation with the order management server 100 by being executed by the processor 210. ..

The camera 260 automatically captures the face of the user standing in front of the turn management terminal 200. The captured image data is transmitted to the order management server 100.

The vital sensor 270 is a sensor that measures a heart rate and a respiration rate in a contactless manner by using, for example, electromagnetic waves. Further, the temperature of the user may be measured by a temperature sensor such as an infrared sensor. The measured information is transmitted to the order management server 100.

The user terminal 300 is a terminal such as a smartphone, a mobile phone, a tablet terminal, a wearable device, and a notebook PC (personal computer) carried by a user of the facility. The user terminal 300 includes a processor 310, an input device 320 such as various operation buttons and a touch panel, a display device 330 such as a liquid crystal display, a communication interface 340 for connecting to the communication network N, a disk drive or a semiconductor memory (ROM, RAM, etc.). Storage resources 350 such as In addition to these various programs and various data, the storage resource 350 stores a computer program (dedicated application) for using the services of the order management system 1. The user terminal 300 also includes an acceleration sensor, a GPS receiver, a heart rate sensor, and the like.

(Waiting reception registration)
Next, the queued reception registration processing by the turn management system 1 will be described with reference to the flowchart of FIG. The user who performs reception registration operates the order management terminal 200 installed in the facility to perform reception registration.

First, the turn management terminal 200 receives information on the waiting list registered in the status management table TA2 from the turn management server 100 via the communication interface 240 (step S101).

The turn management terminal 200 displays a reception guidance screen on the display device 230 based on the received information of the waiting list (step S102). On the reception guidance screen, for example, the current number of waiting groups and expected waiting time for each attraction are displayed. Further, a button to be touched when registering for reception, a message for prompting a touch operation, and the like are displayed.

When the user touches the button displayed on the display device 230, the reception registration screen is displayed (step S103). On the reception registration screen, a message prompting selection and input of items required for reception registration, a selection button for attractions, a button for designating the number of users, and the like are displayed. Further, when the turn comes, a user who desires to call by telephone or e-mail can register the telephone number or e-mail address of the contact on the reception registration screen.

When the user performs an operation input on the displayed reception registration screen and completes the input of information (type of attraction, number of users, contact information, etc.) necessary for reception registration waiting for a turn, the order management terminal 200 The new registration information is transmitted to the order management server 100 (step S104).

The order management terminal 200 also acquires the vital signs (heart rate and respiratory rate) of the user via the vital sensor 270 and transmits the acquired information to the order management server 100 (step S105). The heart rate and the respiration rate of the user are measured, for example, between the time the user operates the reception guidance screen and the time when the input of the reception registration item is completed.

When the turn management server 100 receives the new registration information and the vital sign from the turn management terminal 200, the turn management server 100 performs a process of newly adding one set of waiting to the waiting list of the facility based on the received new registration information, The status management table TA2 is updated (step S106).

Further, the turn management server 100 determines, based on the received vital sign, whether or not the user is considered to have performed a prohibited act (running to the turn management terminal 200) (step S107). Specifically, when the heart rate and the respiration rate exceed a certain threshold value (breathing state) (step S107: YES), it is determined that the user has run, and the waiting list “Yes” is registered in the presence/absence of penalty (step S108). On the other hand, if either the heart rate or the respiratory rate does not exceed the threshold value (step S107: NO), the penalty "none" is registered (step S109). Note that the determination method is not limited to the above, and if at least one of the heart rate and the respiratory rate exceeds a certain threshold value, the penalty may be “present”.

The information on the waiting list is displayed on the order management terminal 200 that is viewed by the employee of each facility. FIG. 3 is a diagram exemplifying a management screen displayed on the turn management terminal 200 viewed by an employee. As shown in FIG. 3, a list of waiting groups registered in the waiting list is displayed on the management screen of the order management terminal 200. Furthermore, an alert is notified for a group with a “presence” of the presence or absence of a penalty (in the example of FIG. 3, a group with the reception number “3”). Specifically, for example, an icon P indicating that there is a penalty is displayed in the corresponding line of the list, or a message M (there is a penalty: receipt number "3") is displayed on the screen. Good.

The employee may give a penalty to the waiting group who has been notified of the alert, such as delaying the guidance time to put the order later, or canceling the registration for reception. Further, when registering a new waiting list in the waiting list, the order management server 100 may register a record with a penalty presence/absence at the end of the list.

Further, in the above example, it is determined whether or not the user has performed the prohibited action based on the heart rate and the respiration rate measured by the vital sensor 270 of the turn management terminal 200, but the determination method is as described above. Not limited to For example, instead of a sensor that measures heart rate or respiration rate, an infrared sensor or the like is used to measure the user's body temperature, and if the body temperature is above a certain value, it is determined that the user has run. Good. In addition, a face image of the user may be taken by the camera 260, and whether or not the user has run may be determined based on the complexion (whether or not it is flushed) by image analysis.

Furthermore, the order management server 100 may determine whether or not the user has performed a prohibited act based on the information acquired from the user terminal 300 carried by the user. For example, first, the order management server 100 identifies the user terminal 300 carried by the user who is performing the acceptance operation on the order management terminal 200 based on the position information (for example, a terminal within 1 m from the order management terminal 200). ). Furthermore, the order management server 100 may acquire the heart rate measured by the heart rate sensor mounted on the specified user terminal 300 via a dedicated application. In addition, the dedicated application of the user terminal 300 measures the moving speed from entering the facility to reaching the front of the turn management terminal 200. If the moving speed is equal to or higher than a threshold value, the user has run. It may be determined. The moving speed may be calculated based on, for example, the time required for the position information of the user terminal 300 to change from the gate position to the position of the turn management terminal 200. Further, the acceleration sensor mounted on the user terminal 300 may be used for measurement.

In addition, the order management server 100 may determine whether or not the user has performed a prohibited act by combining the measurement results of the above-described plurality of measuring means.

In addition, based on the image data of the surveillance camera installed in the facility, it is determined whether or not the user has been running from the time he/she enters the facility to the point before the turn management terminal 200. May be. Specifically, for example, it took time to move to the order management terminal 200 from the time when a certain user imaged on the surveillance camera near the entrance of the facility and the time when the user imaged on the surveillance camera near the order management terminal 200. The time may be calculated, and it may be determined that the vehicle is running if the traveling time is less than or equal to the threshold value.

(Update the waiting list)
The content of each record in the waiting list is updated when an employee of the facility operates the order management terminal 200 to perform status update processing. The status update processing includes “cancel”, “change”, “call”, and “guidance”. “Cancel” means canceling the waiting order, and “change” means changing the contents of the waiting order once input. In addition, "call" means that the group in turn has been called orally, or has been notified by telephone or calling mail, and "guidance" actually guided the group in turn. It means a state.

When the employee operates the turn management terminal 200 to perform status update processing, from the wait list displayed on the turn management terminal 200, the wait group to be updated is selected and the selected wait group is selected. On the other hand, either update processing is performed. Information (for example, reception number “1”) for specifying the waiting group to be updated and information for update processing (for example, “guidance”) are uploaded from the order management terminal 200 to the order management server 100 via the communication network N. .. The turn management server 100 updates the waiting list of the facility based on the received information. For example, when the "guidance" operation is performed on the reception number "1", the status of the waiting group of the reception number "1" is updated to "guided".

As described above, according to the present embodiment, when the order management terminal 200 acquires information about the user's status when registering, and it is determined that the user's status satisfies a certain condition, Has added a restriction to the waiting order registered by the user. As a result, it is possible to impose restrictions on the user who is considered to have performed the prohibited act from the state at the time of registration for reception, and thus it is possible to effectively prevent the prohibited act.

In addition, since the vital signs (heart rate, respiration rate) measured by the vital sensor 270 of the turn management terminal 200 are used as the state of the user, it is possible to efficiently determine whether the user has run to the turn management terminal 200. It can be judged well.

Further, since the vital sign measured by the heartbeat sensor mounted on the user terminal 300 is used as the user's state, the user's state is acquired even when the order management terminal 200 is not mounted with the vital sensor. can do.

Further, since the moving speed measured by using the acceleration sensor or the GPS receiver mounted on the user terminal 300 is used as the state of the user, whether the user has run based on the moving speed of the user. You can judge accurately.

Further, when it is determined that the user's state satisfies a certain condition, the employee is informed of the order management terminal 200 together with the receipt number that the user is subject to the penalty. Therefore, the employee can take measures such as adding restrictions on the guide order of the user.

Further, when it is determined that the user's condition satisfies a certain condition, the penalty can be automatically given by moving the user's turn to the end of the waiting list.

The present invention is not limited to the above-described embodiment, and can be implemented in various other forms without departing from the scope of the present invention. Therefore, the above embodiments are merely examples in all respects, and should not be construed as limited. For example, the processing steps described above can be arbitrarily changed in order or executed in parallel as long as the processing content does not conflict.

1... turn management system 100... turn management server 110... management database 120... processor 200... turn management terminal 210... processor 220... input device 230... display device 240... communication interface 250... storage resource 260... camera 270... vital sensor 300... User terminal 310... Processor 320... Input device 330... Display device 340... Communication interface 350... Storage resource TA1... Client management table TA2... Status management table N... Communication network

Claims (5)

A turn management system for managing waiting in a facility,
A reception terminal that accepts waiting registration by the user,
And a turn management server that manages information about waiting registration in the facility,
The order management server,
A user status determination unit that acquires information about the status of the user when performing registration at the reception terminal, and determines whether the status of the user satisfies a certain condition,
If the state of the user is determined to meet certain conditions, to the waiting registered by the user, Bei example a constraint applying unit which carries out a process of adding a constraint, a,
The reception terminal is
A vital sign measuring unit for measuring the vital sign of the user,
The user status determination unit,
Determine whether the vital signs obtained from the reception terminal meet certain conditions,
The constraint giving unit,
An order management system which, when it is determined that the vital signs satisfy a certain condition, adds a constraint to the waiting order registered by the user . A turn management system for managing waiting in a facility,
A reception terminal that accepts waiting registration by the user,
And a turn management server that manages information about waiting registration in the facility,
The order management server,
A user status determination unit that acquires information about the status of the user when performing registration at the reception terminal, and determines whether the status of the user satisfies a certain condition,
When it is determined that the state of the user satisfies a certain condition, for the waiting order registered by the user, a constraint assigning unit that performs a process of adding a constraint ,
The user status determination unit,
The user's vital sign measured by the user terminal carried by the user is acquired, and it is determined whether or not the acquired vital sign satisfies certain conditions,
The constraint giving unit,
An order management system which, when it is determined that the vital signs satisfy a certain condition, adds a restriction to the waiting order registered by the user . A turn management system for managing waiting in a facility,
A reception terminal that accepts waiting registration by the user,
And a turn management server that manages information about waiting registration in the facility,
The order management server,
A user status determination unit that acquires information about the status of the user when performing registration at the reception terminal, and determines whether the status of the user satisfies a certain condition,
If the state of the user is determined to meet certain conditions, to the waiting registered by the user, Bei example a constraint applying unit which carries out a process of adding a constraint, a,
The user status determination unit,
From the user terminal carried by the user, to obtain information on the moving speed until the user arrives at the reception terminal, it is determined whether the acquired moving speed satisfies a certain condition,
The constraint giving unit,
An order management system which, when it is determined that the moving speed satisfies a certain condition, adds a restriction to the waiting order registered by the user . The constraint giving unit,
If the state of the user is determined to meet certain conditions, the management terminal to browse the employees, and notifies the reception number and alerts the user, any one of claims 1 to 3 The order management system according to item 1. The constraint giving unit,
The order according to any one of claims 1 to 3 , wherein when it is determined that the state of the user satisfies a certain condition, the order waiting registered by the user is moved backward. Management system.