JP6212189B1 - Order management system - Google Patents

Abstract

Opening and closing of an entrance is controlled so that only those who have arrived can pass through the entrance. An order management system for managing a waiting order in a facility, a registration receiving unit for receiving a waiting order registration of the facility, and a waiting order for managing a waiting state of the facility based on the waiting order registration It has a management unit and a control unit that controls the opening and closing of the entrance to restrict the passage of users in the facility, and the control unit actually completes the guidance for each turn waiting group after the order arrives Open the entrance only during the period until. [Selection] Figure 1

Description

  The present invention relates to an order management system.

  2. Description of the Related Art Conventionally, various order management systems have been employed in restaurants, stores, hospitals, banks, government offices, and the like in order to manage waiting for customers waiting for their services.

  For example, in a popular restaurant or the like, a customer-designated reservation form is prepared, and the customer's order is managed by writing the name and the number of the reservation person therein (for example, Patent Document 1 (particularly, paragraphs 0003 to 0003). 0007)).

JP 2004-94380 A

  In the conventional order management system, although management of waiting for a turn is performed, there is no function for restricting the entry of waiting customers. Therefore, since anyone can enter the store regardless of the waiting situation, there is a problem that the store is crowded.

  The present invention has been made in view of the circumstances described above, and an object thereof is to control the opening and closing of the entrance so that only those who have arrived in the order can pass through the entrance.

  The order management system according to an embodiment of the present invention is an order management system for managing waiting for a turn in a facility, based on a registration receiving unit that receives a waiting for a registration of the facility, and the waiting for a registration, A queue management unit that manages the waiting status of the facility, and a control unit that controls opening and closing of an entrance for restricting the passage of users in the facility. The entrance is opened only during the period from when the turn arrives to when the guidance is actually completed.

  In addition, when the control unit detects that a two-dimensional code issued at the time of registration for waiting for a turn waiting group corresponding to the period is read by a predetermined camera, the control unit opens the entrance. You may do it.

  Further, the turn waiting management unit gives a function of executing an instruction to open the entrance to a terminal device owned by the turn waiting group corresponding to the period, and the control unit is within a predetermined distance from the entrance. The opening may be opened when it is detected that the opening instruction operation has been executed by the terminal device located in the position.

  Further, the control unit may open the entrance when detecting a specific radio signal transmitted from a terminal device owned by the turn waiting group corresponding to the period.

  According to the present invention, the opening and closing of the entrance can be controlled so that only those who have arrived in the order can pass through the entrance.

The figure which shows schematic structure of the order management system 1000 which concerns on embodiment of this invention. The block diagram which shows the main structures of the order management terminal 200. FIG. The flowchart of the order waiting registration process in the order management system 1000 which concerns on embodiment of this invention. The figure which illustrated the reception screen in the order management system 1000 which concerns on embodiment of this invention. The figure which illustrated the status management screen in the order management system 1000 concerning embodiment of this invention. The flowchart of the opening / closing control process of the door D using the two-dimensional code in the order management system 1000 which concerns on embodiment of this invention. The flowchart of the opening / closing control process of the door D using the function button of the user terminal 300 in the order management system 1000 which concerns on embodiment of this invention. The figure which illustrated the function button displayed on user terminal 300 in order management system 1000 concerning an embodiment of the present invention. The flowchart of the opening / closing control process of the door D using the radio signal transmitted from the user terminal 300 in the order management system 1000 which concerns on embodiment of this invention.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. In addition, the same code | symbol is attached | subjected to the same element and the overlapping description is abbreviate | omitted.

  In the present embodiment, an example is described in which the waiting for customers is managed in any facility that manages waiting for the facility users, such as restaurants, hospitals, banks, government offices, amusement facilities, shopping malls, department stores, and movie theaters. To do.

  FIG. 1 is a diagram showing a schematic configuration of an order management system 1000 according to the present embodiment. As shown in FIG. 1, the order management system 1000 includes an order management server 100 installed in a management center, an order management terminal 200 installed outside the building of the facility A, and a user terminal 300 owned by the facility user. A door control device 400 that controls the opening and closing of the door D at the entrance to the facility, and a camera 500 are included. The order management server 100 is connected to the order management terminal 200, the user terminal 300, the door control device 400, and the camera 500 via the communication network N.

  As shown in FIG. 1, in this embodiment, the order management terminal 200 is installed so as to be fitted into the outer wall of the building of the facility A. The order management terminal 200 is connected to a printer P for outputting a turntable described later. A camera 500 is installed near the door D at the entrance to the facility A. In addition, a display S for displaying a waiting state or the like is installed on the outer wall.

  The order management server 100 manages the waiting for the order registered via the order management terminal 200 for each facility. In the example of FIG. 1, only the order management terminal 200 of one facility is illustrated, but the order management server 100 is actually connected to the order management terminal 200 installed in a plurality of facilities through a communication network. We manage the waiting order of each facility. The order management server 100 is configured by a general-purpose computer, and a server function is realized by operating a predetermined server program on the computer. The number of computers constituting the order management server 100 is not necessarily one, and may be composed of a plurality of computers distributed on the communication network N.

  The order management server 100 includes a management database 110 for managing the order management terminal 200 for each facility, and a processor (order waiting management unit, control unit) 120. The management database 110 includes a client management table TA1 and a status management table TA2.

  In the client management table TA1, a unique ID and a passcode (account) assigned to the order management terminal 200 are registered for each facility. For example, “ID: A1...”, “Pass code: AA2. These pieces of information are set by, for example, an administrator (for example, the owner of a facility) who performs management waiting in each facility at the time of system introduction. When a plurality of order management terminals 200 are used in one facility, the same ID and passcode may be used. For example, a plurality of IDs and passwords may be used properly according to predetermined conditions. .

  In the status management table TA2, a waiting list for each facility is registered. The order waiting list includes a list of persons who are waiting for an order (order waiting group) and information (status information) indicating a waiting state of each order waiting group. One record in the waiting list includes information such as a reception number “1”, a reception time “13:03”, and “status”.

  The status includes “waiting” which is the state before the turn arrives, “calling” which is informed that the turn has arrived, “guidance complete” which is the state where the turn has come to the seat, Furthermore, “cancelled” or the like in which the waiting for the order is canceled is included. What items are set as the status can be appropriately set and changed by the manager of each facility.

  Information included in the waiting list can be set and changed as appropriate by the manager of each facility. The contents of the waiting list are updated based on new registration information to the waiting list transmitted from the order management terminal 200 or status update information (details will be described later).

  The processor 120 includes an arithmetic and logic unit (such as a CPU) that processes arithmetic operations, logic operations, bit operations, and the like and various registers, and manages the order by executing various programs stored in storage means such as a ROM. Each part of the server 100 is centrally controlled. In addition, the processor 120 also executes a computer program (order management application) for managing the wait for turn in cooperation with the order management terminal 200.

  The communication network N includes communication networks that can transmit and receive information between the order management server 100 and the order management terminal 200 and between the order management terminal 200 and the user terminal 300, respectively. The communication network N is, for example, the Internet, a LAN, a dedicated line, a telephone line, a corporate network, a mobile communication network, Bluetooth (registered trademark), WiFi (Wireless Fidelity), other communication lines, or a combination thereof. It does not matter whether it is wired or wireless.

  The order management terminal 200 can exchange data with the order management server 100 via the communication network N, such as a tablet terminal, a personal computer (PC), a notebook PC, a smartphone, a mobile phone, and a personal digital assistant (PDA). A terminal device can be used. Note that a plurality of order management terminals 200 can be used in one facility. For example, the order management terminal 200 installed outside a building of a facility as shown in FIG. 1 is mainly used for registration reception waiting for a turn by a facility user (visitor). On the other hand, the order management terminal 200 installed in the facility and the order management terminal 200 implemented by the tablet terminal carried by the employee (sales clerk) confirm the order waiting status by the employee in addition to the registration acceptance waiting for the order. Also used for update operations.

  FIG. 2 is a block diagram showing the main configuration of the order management terminal 200. The order management terminal 200 includes a processor (registration reception unit) 210, an input device 215, a display device 216, a communication interface 220, and a storage resource 230. The order management terminal 200 accepts an input such as acceptance to a waiting list or dismissal by a facility user or employee directly operating an input device 215 such as a touch panel. For example, the facility user performs an input for newly registering the waiting list in the waiting list, and the employee performs an input for updating the status of the information registered in the waiting list.

  The processor 210 includes an arithmetic logic unit (CPU or the like) that processes arithmetic operations, logic operations, bit operations, and the like and various registers, and executes various programs stored in the storage resource 230 to execute the order management terminal 200. Central control of each part. The various registers are, for example, a program counter, a data register, an instruction register, a general-purpose register, and the like.

  The input device 215 includes various operation buttons and a touch panel 215a for accepting an input such as acceptance to the waiting list or disappearance from the waiting list.

  The display device 216 is a device for displaying a reception screen and a standby screen including a waiting list, a reception button, and the like, and is configured by a liquid crystal display, for example.

  The communication interface 220 is a hardware module for connecting to the communication network N and communicating with other terminals on the communication network N. The communication interface 220 is a modulation / demodulation device such as an ISDN modem, an ADSL modem, a cable modem, an optical modem, or a soft modem.

  The storage resource 230 is, for example, a logical device provided by a storage area of a physical device. The physical device is a computer-readable recording medium such as a disk drive or a semiconductor memory (ROM, RAM, etc.). The storage resource 230 may be constructed by mapping a plurality of physical devices to one logical device, or may be constructed by mapping one physical device to a plurality of logical devices.

  The storage resource 230 stores an operating system program, a driver program, various data, and the like. Examples of the driver program include a communication interface driver program for controlling the communication interface 220. In addition to these various programs and various data, the storage resource 230 stores a computer program (order management application) AP1 for managing the waiting in cooperation with the order management server 100 by being executed by the processor 210. Has been.

  The user terminal 300 is a terminal such as a smartphone, a mobile phone, a tablet terminal, or a wearable device owned by a user of the service. The user terminal 300 includes a processor, an input device such as various operation buttons and a touch panel, a display device such as a liquid crystal display, a communication interface for connecting to the communication network N, a storage resource such as a disk drive or a semiconductor memory (ROM, RAM, etc.). It has. In addition to these various programs and various data, the storage resource stores a computer program (order management application) for managing the waiting in cooperation with the order management server 100 by being executed by the processor. The user can register the waiting for each facility through a web browser or other application installed in the user terminal 300.

  The door control device (control unit) 400 controls the opening / closing of the door D at the entrance to the facility in cooperation with the order management server 100. The door control device 400 includes a function for communicating with the order management server 100, a function for receiving a wireless signal, an electric motor for opening and closing the door D, and the like.

  The camera 500 has a two-dimensional code reading function. As will be described later, the user who has arrived in the order can open the door D by causing the camera 500 to read the two-dimensional code printed on the order ticket issued at the time of registration.

(Register for waiting in the waiting list)
Next, the waiting queue registration process performed by the user who has visited the facility by operating the order management terminal 200 will be described with reference to the flowchart of FIG.

  The order management terminal 200 receives information included in the order waiting list registered in the status management table TA2 from the order management server 100 via the communication interface 220 (step S31).

  Next, the order management terminal 200 causes the display device 216 to display an acceptance screen for accepting an order waiting (step S32). As shown in FIG. 4, for example, the reception screen includes a list in which the information of the waiting list (reception number of the person waiting for the turn and current status information) is arranged in time series in the order of reception. Is displayed. In addition, the number of waiting groups currently waiting for the order, a rough indication of the waiting time, and the like are also displayed.

  When the user performs a predetermined operation input on the displayed reception screen and the input of information necessary for reception of the waiting order (number of people, seat preference, etc.) is completed (step S33: YES), the order management terminal 200. Displays a reception completion screen (step S34). On the reception completion screen, a reception number (waiting number), a waiting time at the present time, and the like are displayed. Further, a message prompting to receive the turn ticket is displayed, and the user can receive the turn ticket printed from the printer P connected to the turn management terminal 200.

  A two-dimensional code associated with the receipt number is printed on the turn ticket. When the user reads the two-dimensional code printed on the turn ticket using the user terminal 300, the current waiting state (the current number of waiting groups, waiting time, etc.) is displayed on the display device of the user terminal 300. The In addition, users can receive a message when the order arrives, or receive a remind mail when the order approaches, by entering an email address according to the guidance displayed by reading the two-dimensional code. It may be possible to be able to.

  The confirmed new registration information is transmitted from the order management terminal 200 to the order management server 100 via the communication network N (step S35). When the order management server 100 receives new registration information from a certain facility, the order management server 100 performs a process of newly adding a set of waiting orders to the order waiting list of the facility, based on the received new registration information, and stores the status management table TA2. Update (step S36).

  In the above example, the user performs waiting registration using the order management terminal 200. However, the user can also perform waiting registration via the website using the user terminal 300 owned by the user. . In this case, the user first operates the user terminal 300 to access the website of the order management system 1000, and causes the display device to display a website acceptance screen for the facility that performs registration waiting for the order. Thereafter, the same procedure as in the case of registering using the order management terminal 200 can be performed.

(Update waiting list)
The contents of each record in the waiting list of each facility are updated when the facility employee performs operations such as “cancel”, “change”, “call”, “guidance” using the order management terminal 200. The “Cancel” means canceling the waiting order, and “change” means changing the contents of the waiting order once input. “Call” means that the group that has come in the order is called verbally or informed by telephone or e-mail, etc. It means a state.

  FIG. 5 is a diagram illustrating a status management screen for an employee of the facility to perform an operation for updating the waiting list. As shown in FIG. 5, the status management screen displays the status information of the waiting groups registered in the waiting list in the order in which they are received. Specifically, “reception number”, “reception time”, “status”, etc. of the waiting group are displayed.

  In the status management screen, when the operator swipes one line in the waiting list (for example, reception number “1”), “call”, “guidance”, “cancel”, “change” for the specified waiting group The operation buttons for performing any of the operations are set to be displayed.

  Further, the status update is executed by tapping one of the displayed operation buttons (for example, “guidance”). When the status update is executed, the status update information is uploaded from the order management terminal 200 to the order management server 100 via the communication network N. The status update information includes information for specifying a record to be updated (for example, reception number “1”) and update operation content (for example, “guidance”).

  The order management server 100 updates the waiting list of the facility based on the received status update information. For example, when the “Guidance” operation is performed on the reception number “1”, the status of the waiting group in the reception number “1” is updated to “Guided”.

(Door open / close control)
Next, opening / closing control of the door D for entering the facility in the order management system 1000 will be described.

(1) Opening / Closing Control Using Two-Dimensional Code FIG. 6 is a flowchart of door D opening / closing control processing using the two-dimensional code printed on the turn ticket. First, when the two-dimensional code of the turn ticket is read by the camera 500 (step S61), the information of the read two-dimensional code is transmitted to the order management server 100 (step S62).

  The order management server 100 determines whether or not the order waiting group corresponding to the received information of the two-dimensional code is a group whose order has arrived and guidance has not been completed (step S63). Specifically, it is determined whether or not the status is “calling”. When the status is being called (YES), a door opening instruction is transmitted to the door control device 400 (step S64). On the other hand, if the status is not being called (NO), the process is terminated without transmitting the door opening instruction. The door control device 400 receives the door opening instruction, and opens the door D for a predetermined time (step S65).

(2) Open / Close Control by Function Button Operation FIG. 7 is a flowchart of the door D open / close control process using the function button operation by the user terminal 300. First, as shown in FIG. 8, the order management server 100 sends a message informing that the order has arrived to the display device of the user terminal 300 in the order waiting group whose status is “calling” and the door opening button B. Is displayed (step S71).

  When the owner of the user terminal 300 displaying the message and the door opening button B shown in FIG. 8 operates the door opening button B (step S72), the door opening instruction information is sent to the order management server 100 via the communication network N. (Step S73).

  The order management server 100 determines whether or not the user terminal 300 that has transmitted the door opening instruction information is located within a predetermined distance from the door D (for example, within 1 m, within 3 m, etc.) (step S74). Specifically, for example, the determination is made based on the position information of the user terminal 300 specified using a GPS signal.

  When the user terminal 300 is within a predetermined distance from the door D (YES), a door opening instruction is transmitted to the door control device 400 (step S75). On the other hand, when it is not within the predetermined distance from the door D (NO), the process is terminated without transmitting the door opening instruction. The door control device 400 receives the door opening instruction, and opens the door D for a predetermined time (step S76).

(3) Open / Close Control by Radio Signal FIG. 9 is a flowchart of the door D open / close control process using a radio signal transmitted from the user terminal 300. In order to use this method, it is necessary to install a dedicated application in the user terminal 300 of the user.

  First, the order management server 100 transmits a door opening instruction signal to the user terminals 300 in the order waiting group whose status is “calling” by short-range wireless communication such as Bluetooth (registered trademark) (step S91). .

  When detecting the door opening instruction signal transmitted by the short-range wireless communication (step S92), the door control device 400 opens the door D for a certain time (step S93).

  As described above, according to the present embodiment, the entrance to the facility is opened only when the turn waiting group that has reached the order and has reached the calling status performs a predetermined action. Admission can be controlled so that only those who arrive can enter the facility. Thereby, it is possible to avoid the facility being crowded with waiting customers.

  According to the present embodiment, the turn waiting group that has entered the call status causes the camera 500 installed next to the door D to read the two-dimensional code issued at the time of the turn waiting registration. Since D is opened, it is possible to perform reliable admission control by utilizing a two-dimensional code that is also used for inquiries about the waiting status.

  In addition, the door opening button B is displayed on the user terminal 300 of the waiting group that has reached the calling status, and when the user operates the door opening button B near the door D, the door D is opened. Using the web function installed in the terminal 300, entrance control can be performed with simple processing.

  In addition, using a dedicated application, control is performed so that a specific wireless signal is transmitted from the user terminal 300 in the turn waiting group that is in the calling status, and the door D is opened when a signal is detected. Even if a person does not perform any particular operation, entrance control can be reliably performed.

  When the waiting time is less than a certain time or when the number of waiting groups is less than a certain number, the door D is not controlled to open and close as soon as a sensor detects that a person is approaching. May be.

  Further, for example, when the facility is a restaurant, an order may be accepted at the time of waiting registration, and the ordered item may be provided as soon as the order comes and enters the store.

  In the present embodiment, opening / closing of the entrance (door D) to the building of the facility is controlled, but the target to be controlled is not limited to the entrance to the facility. For example, it is necessary to restrict the passage of users, such as a gate that passes from the waiting room in the facility to enter further inside, or an entrance to each room when passing through multiple rooms due to amusement park attractions, etc. The present invention can be applied to any entrance.

  The present invention is not limited to the above-described embodiment, and can be implemented in various other forms without departing from the gist of the present invention. For this reason, the said embodiment is only a mere illustration in all points, and is not interpreted limitedly. For example, the above-described processing steps can be arbitrarily changed in order as long as the processing contents do not contradict each other, or can be executed in parallel.

1000 ... Order management system 100 ... Order management server 110 ... Management database 120 ... Processor 200 ... Order management terminal 210 ... Processor 215 ... Input device 215a ... Touch panel 216 ... Display device 220 ... Communication interface 230 ... Storage resource 300 ... User terminal 400 ... Door control device 500 ... Camera D ... Door P ... Printer S ... Display TA1 ... Client management table TA2 ... Status management table N ... Communication network AP1 ... Order management application

Claims (4)

An order management system for managing waiting in a facility,
A registration accepting unit for accepting registration waiting for the facility;
A storage unit that holds a list of waiting queues for each facility, and a waiting list that includes information on the status indicating the waiting status of each waiting queue;
Based on the waiting list registration, the waiting list management unit for managing the waiting list of the facility ,
A controller that controls opening and closing of an entrance for restricting the passage of users in the facility,
The status information includes a first status indicating a state before the order has arrived, a second status indicating a state in which the order has arrived, and a state in which the guidance of the waiting group for which the order has arrived has actually been completed. Including a third status to indicate,
The controller is
An order management system that opens the entrance only for a period of the second status for each waiting group. The controller is
2. The entrance is opened when it is detected that a two-dimensional code issued at the time of registration for waiting for an order corresponding to the period is read by a predetermined camera. Order management system. The turn waiting management unit
A function of executing the opening instruction operation of the entrance is given to the terminal device owned by the waiting group corresponding to the period,
The controller is
The order management system according to claim 1, wherein when the opening instruction operation is detected by a terminal device located within a predetermined distance from the entrance, the entrance is opened. The controller is
The order management system according to claim 1, wherein when the specific wireless signal transmitted from the terminal device owned by the order waiting group corresponding to the period is detected, the entrance is opened.