WO2018180691A1 - Turn management system, turn management device and program - Google Patents

Abstract

The present invention allows choices of suitable waiting items to be presented according to the number of users and a waiting situation. This turn management system (1000), which manages turn waiting of user in a facility, is provided with: a waiting item storage unit (110) which holds the number of allowable people for each waiting item for which people can wait in turn in the facility; a turn waiting list storage unit (110) which manages a turn waiting list including information on a turn waiting situation of a turn waiting group in the facility; a people number information receiving unit (210) which receives an input of the number of using people by a user; a waiting item extraction unit (120) which extracts, on the basis of whether the received number of using people is included in a range of the number of allowable people for each waiting item, a selectable waiting item; a waiting item display unit (216) which displays the extracted waiting item and information on a waiting time for each waiting item; a waiting item receiving unit (210) which receives a selection input of the displayed waiting item; and a reception registration processing unit (120) which adds, to the turn waiting list, the turn waiting group for the received waiting item.

Description

Order management system, order management apparatus, and program Cross-reference of related applications

This application is based on Japanese Patent Application No. 2017-61090 filed on March 27, 2017, the contents of which are incorporated herein by reference.

The present invention relates to an order management system, an order management apparatus, and a program.

2. Description of the Related Art Conventionally, various order management systems have been employed in restaurants, stores, hospitals, banks, government offices, and the like in order to manage waiting for customers waiting for their services.
For example, Patent Document 1 describes a reservation management system that simultaneously provides a reservation management service for a plurality of facilities that can wait for a turn, and a user can make a reservation for a turn from a Web, a telephone, or a storefront terminal. It is stated that you can apply.

JP 2005-50002 A

In the conventional order management system, the number of users and reservation items can be selected at the time of reservation. However, there are no restrictions on the number of reservation items, and reservation items can be selected regardless of the number of users. For this reason, it is possible not to select items with a large capacity when the number of people is small, or to present options that can be guided more quickly by dividing one set into multiple when the number of people is large. There wasn't.

The present invention has been made in view of the circumstances described above, and an object of the present invention is to be able to present an appropriate choice of waiting items according to the number of users and the waiting situation.

The order management system according to an embodiment of the present invention is an order management system that manages the waiting order of users in a facility,
A waiting item storage unit that holds the number of users available for each waiting item that can wait in turn in the facility;
A turn waiting list storage unit for managing a turn waiting list including information on a turn waiting situation of a turn waiting group in the facility;
A number information receiving unit for receiving the number of users by the user;
A waiting item extraction unit that extracts selectable waiting items based on whether the accepted number of users is included in the range of available number of people for each waiting item;
A waiting item display section that displays information about the extracted waiting items and waiting time for each waiting item;
A waiting item reception unit for receiving selection input of the displayed waiting item;
A reception registration processing unit for adding a waiting group for the received waiting item to the waiting list.

The waiting item extraction unit is a waiting item of the first group in which the received number of users is included in the range of the available number of people, and a waiting item in which the received number of users exceeds the upper limit of the available number of people, A second group of waiting items having a waiting time shorter than the waiting time of any of the waiting items included in the first group of waiting items, and the waiting item display unit displays the waiting items of the first group The waiting time information is displayed, and for the second group of waiting items, information indicating how many people can be used together with the waiting time information is displayed. May be.

In addition, when receiving the second group of waiting items, the reception registration processing unit adds the divided groups as separate waiting groups to the waiting list, and sets each group into one group. It is desirable to manage belonging.

In addition, an order waiting management screen display unit that displays information on the order waiting group registered in the order waiting list is provided, and the order waiting management screen display unit can identify a plurality of order waiting groups belonging to one group. The information on the number of people in the entire group may be displayed.

According to the present invention, it is possible to present appropriate waiting item options according to the number of users and the waiting situation.

The figure which shows schematic structure of the order management system 1000 which concerns on embodiment of this invention. The block diagram which shows the main structures of the order management terminal 200. FIG. The sequence diagram of the reception registration process of waiting for the order in the order management system 1000 according to the embodiment of the present invention. The figure which illustrates the waiting item designation | designated screen in the order management system 1000 which concerns on embodiment of this invention. It is a figure which illustrates the turn waiting management screen for employees in the turn management system 1000 which concerns on embodiment of this invention.

Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. In addition, the same code | symbol is attached | subjected to the same element and the overlapping description is abbreviate | omitted.

In this embodiment, an example of the waiting management in the restaurant A will be described. However, the present invention can be applied to any facility that manages waiting for a facility user, such as a hospital, a bank, a government office, a department store, an amusement facility, and an event venue. .

FIG. 1 is a diagram showing a schematic configuration of an order management system 1000 according to the present embodiment. As shown in FIG. 1, the order management system 1000 includes an order management server 100 installed in a management center and the like, and an order management terminal 200 installed near the entrance of a store (facility). The order management server 100 is connected to the order management terminal 200 via the communication network N.

The order management server 100 manages the waiting for the order registered via the order management terminal 200 for each facility. In the example of FIG. 1, only the order management terminal 200 of one facility is illustrated, but the order management server 100 is actually connected to the order management terminal 200 installed in a plurality of facilities through a communication network. We manage the waiting order of each facility. The order management server 100 is configured by a general-purpose computer, and a server function is realized by operating a predetermined server program on the computer. The number of computers constituting the order management server 100 is not necessarily one, and may be composed of a plurality of computers distributed on the communication network N.

The order management server 100 includes a management database (order waiting list storage unit, waiting item storage unit) 110 for managing the order management terminal 200 for each facility, a processor (waiting item extraction unit, reception registration processing unit) 120, It has. The management database 110 includes a client management table TA1, a status management table TA2, and a waiting item management table TA3.

In the client management table TA1, a unique ID and a passcode (account) assigned to the order management terminal 200 are registered for each facility. For example, “ID: A1...”, “Pass code: AA2. These pieces of information are set by, for example, an administrator (for example, the owner of a facility) who performs management waiting in each facility at the time of system introduction. When a plurality of order management terminals 200 are used in one facility, the same ID and passcode may be used. For example, a plurality of IDs and passwords may be used properly according to predetermined conditions. .

The waiting list for each facility is registered in the status management table TA2. The order waiting list includes a list of persons who are waiting for an order (order waiting group) and information (status information) indicating a waiting state of each order waiting group. One record of the waiting list includes information such as reception number “4”, reception time “13:03”, number of users “6”, waiting item “table”, status “calling”, group number “G1”, and the like. include. In addition, information such as name, contact e-mail address, and telephone number can be included.

The wait item is an item that can be selected at the time of registration for registration set for each facility, and is managed in the wait item management table TA3. Details will be described later.

The group number is an identification number for managing the group so that it can be seen that it is the same group when it is divided into a plurality of groups and the waiting list is registered because the number of users is large.

The status includes “Waiting” which is the state before the turn arrives, “Calling” which is the state informing that the turn has arrived, and “Guidance” which is the state where the person who has come in the order is actually guided to the venue "Completed", and "cancelled", which is a state in which the waiting for the order is canceled, is included. What items are set as the status can be appropriately set and changed by the manager of each facility.

The information included in the waiting list can be set and changed as appropriate by the manager of each facility. The contents of the waiting list are updated based on new registration information to the waiting list transmitted from the order management terminal 200 or status update information (details will be described later).

In the waiting item management table TA3, information on waiting items that can be selected at the time of registration for registration, information on the number of people who can use each waiting item, and current waiting time, which are set for each facility, are registered. For example, in the case of restaurant A, the user selects the type of seat as a waiting item. Here, “table seat”, “counter seat”, “terrace seat”, and “private room” are set as seat types. The number of people who can use each waiting item can set the lower limit and the upper limit of the available number of people, or either the lower limit or the upper limit. In this example, “table seats: 4 to 9 people”, “counter seats: 1 to 3 people”, “terrace seats: 2 to 4 people”, and “private room: 6 to 10 people” are set. Further, the current waiting time of each waiting item is calculated by the order management server 100 by multiplying a preset reference waiting time per set by the current waiting number of each waiting item. For example, when two sets of waiting queues are already registered in “table seats”, the current (third set) waiting time of “table seats” is 10 minutes (waiting time per set) × 3 (Set) = 30 minutes. Note that the reference waiting time per group may be different for each waiting item, and the waiting time for the first set and the waiting time for the second and subsequent sets may be set separately.

Note that the waiting items for each facility, the number of people who can use each waiting item, and the standard waiting time for each set are, for example, managers (for example, store owners) who manage waiting in each facility at the time of system introduction. Etc.). Moreover, these can also be changed at any time as needed.

The processor 120 includes an arithmetic and logic unit (such as a CPU) that processes arithmetic operations, logic operations, bit operations, and the like and various registers, and manages the order by executing various programs stored in storage means such as a ROM. Each part of the server 100 is centrally controlled. In addition, the processor 120 also executes a computer program (order management application) for managing the wait for turn in cooperation with the order management terminal 200.

The communication network N includes a communication network capable of transmitting and receiving information between the order management server 100 and the order management terminal 200. The communication network N is, for example, any one of the Internet, a LAN, a dedicated line, a telephone line, a corporate network, a mobile communication network, Bluetooth (registered trademark), WiFi (Wireless Fidelity), other communication lines, a combination thereof, and the like. It does not matter whether it is wired or wireless.

The order management terminal 200 can exchange data with the order management server 100 via the communication network N, such as a tablet terminal, a personal computer (PC), a notebook PC, a smartphone, a mobile phone, and a personal digital assistant (PDA). A terminal device can be used. Note that a plurality of order management terminals 200 can be used in one facility.

FIG. 2 is a block diagram showing the main configuration of the order management terminal 200. As shown in FIG. The order management terminal 200 includes a processor (number information receiving unit, waiting item receiving unit) 210, an input device 215, a display device (waiting item display unit, waiting order management screen display unit) 216, a communication interface 220, and a storage. A resource 230 is provided. The order management terminal 200 accepts inputs such as registration and update to the waiting list by the facility user or employee directly operating the input device 215 such as a touch panel. For example, the employee of the facility performs an input for newly registering the waiting list in the waiting list or an input for updating the status registered in the waiting list.

The processor 210 includes an arithmetic logic unit (CPU or the like) that processes arithmetic operations, logic operations, bit operations, and the like and various registers, and executes various programs stored in the storage resource 230 to execute the order management terminal 200. Central control of each part. The various registers are, for example, a program counter, a data register, an instruction register, a general-purpose register, and the like.

The input device 215 is provided with various operation buttons and a touch panel 215a for accepting inputs such as acceptance to the waiting list and disappearance from the waiting list.

The display device 216 is a device for displaying a waiting list, a reception screen, and a status management screen, and is configured by a liquid crystal display, for example.

The communication interface 220 is a hardware module for connecting to the communication network N and communicating with other devices via the communication network N. The communication interface 220 is a modulation / demodulation device such as an ISDN modem, an ADSL modem, a cable modem, an optical modem, or a soft modem.

The storage resource 230 is, for example, a logical device provided by a storage area of a physical device. The physical device is a computer-readable recording medium such as a disk drive or a semiconductor memory (ROM, RAM, etc.). The storage resource 230 may be constructed by mapping a plurality of physical devices to one logical device, or may be constructed by mapping one physical device to a plurality of logical devices.

The storage resource 230 stores an operating system program, a driver program, various data, and the like. Examples of the driver program include a communication interface driver program for controlling the communication interface 220. In addition to these various programs and various data, the storage resource 230 stores a computer program (order management application) AP1 for managing the waiting in cooperation with the order management server 100 by being executed by the processor 210. Has been.

(Registration waiting for waiting)
Next, the waiting reception registration process will be described with reference to the sequence diagram of FIG. In the present embodiment, the waiting-waiting reception registration process is performed by a user visiting the store operating the order management terminal 200.

The order management terminal 200 receives the information included in the waiting list registered in the status management table TA2 from the order management server 100 via the communication network N (step S31).

Next, the order management terminal 200 causes the display device 216 to display an acceptance screen for accepting an order waiting (step S32). On the reception screen, for example, a list in which the information of the waiting list (the reception number of the person waiting for the turn and the current status information) is arranged in time series in the order of reception is displayed. In addition, the number of waiting groups currently waiting for the order is displayed.

When the user performs a predetermined operation input such as touching the displayed reception screen (step S33: YES), a screen for inputting the number of users is displayed on the display device 216 (step S34). When the user inputs the number of users by operating the touch panel on the screen or the like (step S35: YES), the input information on the number of users is transmitted to the order management server 100 (step S36).

The order management server 100 extracts selectable waiting items based on the received number of users (step S37). Specifically, first, a waiting item of the first group in which the inputted number of users is included in the range of the number of available users is extracted. Further, for the waiting items whose input number of users exceeds the upper limit of the number of available users, the current waiting time of those waiting items is the current waiting time of any of the waiting items included in the first group of waiting items. If it is shorter than the time, it is extracted as a waiting item of the second group.

For example, if the input number of users is 2, “counter seat” (1 to 3 people) and “terrace seat” (2 to 4 people) are extracted as the waiting items of the first group. Further, since there is no waiting item corresponding to the waiting item of the second group, it is not extracted. In addition, when the number of used users is 6, “table seat” and “private room” are extracted as the waiting items of the first group. Further, “counter seats” and “terrace seats” are extracted as candidates for the second group of waiting items. Here, the waiting time of “table seat” as the waiting item of the first group is 30 minutes, the waiting time of “private room” is 60 minutes, while the waiting time of “counter seat” is 15 minutes, “ When the waiting time of “terrace seat” is 40 minutes, “counter seat” is extracted as the waiting item of the second group.

The order management server 100 transmits the extracted waiting items of the first group and the second group to the order management terminal 200 together with the current waiting time information (step S38). Since the waiting items of the second group can be used if they are divided into a plurality of groups, information indicating what number of groups should be divided is also transmitted. For example, in the case of the above six persons, the “counter seat” is notified that there is a condition that three persons are divided into two groups.

The order management terminal 200 displays a waiting item designation screen on the display device 216 based on the received information on the selectable waiting items (step S39). FIG. 4 is a diagram illustrating a waiting item designation screen (in the case of the above-described example of six people). As shown in FIG. 4, a button for designating a waiting item is displayed on the waiting item designation screen. Specifically, the button B1 indicating the waiting item of the first group and the button B2 indicating the waiting item of the second group are displayed separately. As shown in FIG. 4, a message indicating that the first group of waiting items can be used by six people ("seats that can be accepted by six people") is displayed, and for the second group of waiting items, A message indicating that the use is divided into a plurality of groups and that the waiting time will be shortened ("waiting separately will shorten the waiting time") is displayed.

The order management terminal 200 selects a waiting item by a user's operation, and further completes input of information necessary for reception of the order (contact e-mail address, telephone number, etc.) as necessary. Is displayed (step S40). On the reception completion screen, a reception number (waiting number), a waiting time at the present time, and the like are displayed. In addition, when the waiting item of the 2nd group is selected, the reception number of each group is displayed. In addition, a message prompting to receive a turn ticket is displayed, and the user can receive a turn ticket printed from a printer connected to the turn management terminal 200.

The two-dimensional code associated with the receipt number is printed on the turn ticket. By reading the two-dimensional code printed on the turn ticket using the mobile terminal that the user owns, the display device of the mobile terminal has the current turn waiting state (the current number of waiting groups, waiting time, etc.) Is displayed. In addition, users can receive a message when the order arrives, or receive a remind mail when the order approaches, by entering an email address according to the guidance displayed by reading the two-dimensional code. It may be possible to be able to.

The confirmed new registration information is transmitted from the order management terminal 200 to the order management server 100 via the communication network N (step S41). When the order management server 100 receives new registration information from a certain facility, the order management server 100 performs a process of newly adding a set of waiting orders to the order waiting list of the facility, based on the received new registration information, and stores the status management table TA2. Update (step S42). When the second group of waiting items is selected, a record is created and added for each group. Each record is assigned the same group number and managed as one group.

(Update waiting list)
The contents of each record in the waiting list of each facility are updated when the facility employee performs operations such as “cancel”, “change”, “call”, “guidance” using the order management terminal 200. The “Cancel” means canceling the waiting order, and “change” means changing the contents of the waiting order once input. In addition, “call” means that the group that has been ordered is called verbally or informed by telephone or call mail. “Guidance” actually corresponds to the group that has been ordered. It means that it is in the state which started.

The employee selects the waiting group to be updated from the waiting list displayed on the order management terminal 200, and any one of “call”, “cancel”, and “change” is selected for the selected waiting group. Perform the update operation. Information (for example, reception number “1”) for specifying the order waiting group to be updated and update operation information (for example, “call”) are uploaded from the order management terminal 200 to the order management server 100 via the communication network N. . The order management server 100 updates the waiting list for the facility based on the received information. For example, when the “calling” operation is performed on the reception number “1”, the status of the waiting group in the reception number “1” is updated to “calling”.

(Standby management screen)
The employee guides the order waiting group in the order of acceptance while referring to the employee waiting order management screen displayed on the order management terminal 200. In the case of restaurant A, for each seat type designated at the time of reception, guidance is provided when a corresponding seat is available. However, if one group is divided into multiple waiting groups and registered, even if the seat type is different from the specified seat type, if the seat type that can be guided by the entire group is available first , Guide you to that seat. This will be specifically described below. FIG. 5 is a diagram illustrating a turn waiting management screen for employees displayed on the turn management terminal 200. As shown in FIG. 5, the information on the order waiting group registered in the order waiting list is displayed on the order waiting management screen. In the figure, the pairs of the reception numbers 4 and 5 each have a pair of two persons who have registered the waiting order of the counter seats, but it is displayed on the left that it is originally a group of 4 persons. . This display is displayed based on the group number of the waiting list. So, for example, if the table seats (4-9 people) are vacated early while the 4th and 5th pairs are waiting, the employee will take the 4th and 5th pairs. Both can be guided to one table seat.

As described above, according to the present embodiment, the available number of people is set for each waiting item, and the waiting item whose input number of users is included in the range of the available number of people is presented as an option at the time of registration for reception. I did it. This makes it possible to present options for appropriate waiting items according to the number of users. For example, by selecting an item with a large capacity despite the small number of people, the use efficiency of the facility can be improved. It is possible to prevent the deterioration by simple processing.

In addition, if the waiting time is shorter than the waiting items included in the range of the available number of users even if the waiting number is greater than the upper limit of the number of available users, , So that it can be selected after presenting as a condition that it is divided into multiple groups. Accordingly, the range of selection for the user is widened, and the facility use efficiency can be further improved for the facility side.

In addition, when waiting in turn is registered in a plurality of groups, management is performed so that the original is one group, and the group is also shown on the screen viewed by the employee. Therefore, if a waiting item (seat) with a large capacity is vacant first, it is possible to support a flexible response such as guiding to a larger seat together.

Note that the present invention is not limited to the above-described embodiment, and can be implemented in various other forms without departing from the gist of the present invention. For this reason, the said embodiment is only a mere illustration in all points, and is not interpreted limitedly. For example, the above-described processing steps can be arbitrarily changed in order as long as the processing contents do not contradict each other, or can be executed in parallel.

1000 ... Order management system 100 ... Order management server 110 ... Management database 120 ... Processor 200 ... Order management terminal 210 ... Processor 215 ... Input device 215a ... Touch panel 216 ... Display device 220 ... Communication interface 230 ... Storage resource 240 ... Radio signal transmission / reception Unit TA1 ... Client management table TA2 ... Status management table TA3 ... Wait item management table N ... Communication network AP1 ... Order management application

Claims (6)

1. An order management system for managing the waiting order of users in a facility,
   A waiting item storage unit that holds the number of users available for each waiting item that can wait in turn in the facility;
   A turn waiting list storage unit for managing a turn waiting list including information on a turn waiting situation of a turn waiting group in the facility;
   A number information receiving unit for receiving the number of users by the user;
   A waiting item extraction unit that extracts selectable waiting items based on whether the accepted number of users is included in the range of available number of people for each waiting item;
   A waiting item display section that displays information about the extracted waiting items and waiting time for each waiting item;
   A waiting item reception unit for receiving selection input of the displayed waiting item;
   An order management system comprising: an acceptance registration processing unit that adds an order waiting group for the accepted waiting items to the order waiting list.
2. The waiting item extraction unit
   A waiting item of the first group in which the accepted number of people is included in the range of the available number of people,
   A waiting item in the second group in which the received number of users exceeds the upper limit of the available number of users, and the waiting time is shorter than the waiting time of any waiting item included in the waiting item in the first group And extract
   The waiting item display section
   For the waiting item of the first group, information on waiting time is displayed,
   The order management system according to claim 1, wherein the second group of waiting items is displayed with information indicating how many people can be used together with waiting time information together with information on waiting time.
3. The reception registration processing unit
   3. When the second group of waiting items is received, the divided groups are added to the waiting list as separate waiting groups, respectively, and it is managed that each group belongs to one group. The order management system described in.
4. Comprising a turn waiting management screen display unit for displaying information on a turn waiting group registered in the turn waiting list;
   The order management system according to claim 3, wherein the order waiting management screen display unit displays a plurality of order waiting groups belonging to one group so as to be identified, and displays information on the number of persons in the entire group.
5. An order management device that manages waiting for users in a facility,
   A waiting item storage unit that holds the number of users available for each waiting item that can wait in turn in the facility;
   A turn waiting list storage unit for managing a turn waiting list including information on a turn waiting situation of a turn waiting group in the facility;
   A waiting item extraction unit that extracts selectable waiting items based on whether the number of users input by the user is included in the range of available number of people for each waiting item;
   An order management apparatus comprising: a reception registration processing unit that adds a waiting group to the waiting list for a waiting item selected by a user from the extracted waiting items.
6. A computer that manages the waiting time at the facility,
   A waiting item storage unit that holds the number of users available for each waiting item that can wait in turn in the facility;
   A turn waiting list storage unit for managing a turn waiting list including information on a turn waiting situation of a turn waiting group in the facility;
   A waiting item extraction unit that extracts selectable waiting items based on whether the number of users input by the user is included in the range of available number of people for each waiting item;
   A program that functions as an acceptance registration processing unit that adds a waiting group to the waiting list for a waiting item selected by a user from among the extracted waiting items.

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