JP2019086816A - Order management system - Google Patents

Abstract

To provide an order management system in which the printing necessity of order tickets on the facility side can be freely selected.SOLUTION: A registration acceptance part of an order management system for managing order waiting at a facility accepts registration of the order waiting at the facility. Based on information received by the registration acceptance part, an order waiting list storage part holds information on queuing of the order waiting at the facility. The order ticket information storage part holds information on whether or not to print the order ticket when the registration of the order waiting in the facility is accepted. The order ticket printing part controls printing processing of the order ticket based on information indicating whether or not to print the order ticket.SELECTED DRAWING: Figure 5

Description

  The present invention relates to an order management system.

  In the past, various order management systems have been employed in restaurants, stores, hospitals, banks, government offices, etc. in order to manage the waiting of customers waiting for their services.

  For example, Patent Literature 1 describes a reservation management system that provides reservation management services simultaneously to a plurality of facilities that can be queued, and the user can use the Web, telephone, or storefront terminal to queue reservations. It states that you can apply. In addition, it is described that a reservation number ticket in which a reservation number is described is printed and issued to a reserved customer.

JP 2005-50002 A

  In the conventional queue management system as described in Patent Document 1, it is determined at the introduction stage of the system whether to issue a ticket (order ticket) in which a reservation number is described to the reservation person. It was not possible to choose at the facility side.

  The present invention has been made in view of the above-described circumstances, and in the order management system, the facility side can freely select whether printing of the order ticket is necessary, in particular, when waiting for the order and receiving the order. One of the purposes is to enable setting of printing necessity according to conditions.

An order management system according to an embodiment of the present invention is an order management system that manages an order waiting in a facility,
A registration reception unit for receiving registration of waiting for the turn at the facility;
A waiting list storage unit for storing a waiting list for holding information on the waiting of the waiting group in the facility based on the information received by the registration reception unit;
A turn ticket information storage unit that holds information on whether or not to print a turn ticket when accepting registration of turn waiting in the facility;
And an order ticket printing unit that controls the printing process of the order ticket based on the information as to whether or not the order ticket is to be printed.

  The order ticket information storage unit may include information on conditions for printing the order ticket, and the order ticket printing unit may print the order ticket only when the condition is satisfied.

  Further, the condition includes a condition regarding the number of waiting groups in the facility, and the order ticket printing unit determines whether the condition is satisfied or not based on the information held in the waiting list. You may do so.

  Further, the condition includes a condition regarding a matter to be queued, and the order ticket printing unit determines whether the condition is satisfied based on the matter designated at the time of registration of the waiting pattern. It may be determined.

  According to the present invention, in the order management system, the facility side can freely select the printing necessity of the order ticket, and in particular, the printing necessity can be set according to the waiting condition and the reception condition. You can do so.

FIG. 1 shows a schematic configuration of an order management system 1000 according to an embodiment of the present invention. FIG. 2 is a block diagram showing the main configuration of an order management terminal 200 according to an embodiment of the present invention. The flowchart of the reception registration process of the waiting of the turn of order management system 1000 concerning an embodiment of the present invention. The figure which illustrates the acceptance completion screen displayed on order management terminal 200 concerning an embodiment of the present invention. 10 is a flowchart of order ticket print determination processing of the order management system 1000 according to the embodiment of the present invention.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. In addition, the same code | symbol is attached | subjected to the same element and the overlapping description is abbreviate | omitted.

  In the present embodiment, an example of waiting management in bank A will be described, but in addition, use of facilities such as restaurants, amusement facilities, shopping malls, department stores, hospitals, government offices, repair specialty stores, travel agencies, used goods purchase shops, etc. It can be applied to any facility that manages people's waiting for their turn.

  FIG. 1 is a diagram showing a schematic configuration of an order management system 1000 according to the present embodiment. As shown in FIG. 1, the order management system 1000 includes an order management server 100 installed in a management center or the like, and an order management terminal 200 installed in a facility. The order management server 100 is connected to the order management terminal 200 via the communication network N.

  The order management server 100 manages, for each facility, the order waiting registered through the order management terminal 200. Although only the order management terminal 200 of one facility (bank A) is illustrated in the example of FIG. 1, the order management server 100 actually includes an order management terminal installed in a plurality of facilities and the communication network N. It is connected by, and manages the waiting of each facility. The order management server 100 is configured by a general-purpose computer, and realizes a server function by operating a predetermined server program in the computer. The computer configuring the order management server 100 does not necessarily have to be one, and may be configured from a plurality of computers distributed on the communication network N.

  The order management server 100 includes a management database (order waiting list storage unit, order ticket information storage unit) 110 for managing an order management terminal for each facility, and a processor (order ticket printing unit) 120. The management database 110 includes a client management table TA1 and a status management table TA2.

  In the client management table TA1, a unique ID and a pass code (account) assigned to the order management terminal are registered for each facility. In one record of the client management table TA1, for example, “ID: A1...”, “Pass code: AA 2. When a plurality of order management terminals are used in one facility, the same ID and pass code may be used for each facility, or a plurality of IDs and passwords may be selectively used according to predetermined conditions. The ID and the pass code are assigned and registered at the time of initial setting of the order management terminal.

  Further, the client management table TA1 holds information on the necessity of printing of the turn ticket at each facility and the conditions for printing. For example, for "bank A", order ticket printing necessity "necessity", printing conditions "[wait item (" open account "or" deposit "or" card issue ") and the number of waiting groups is 5 or more] or [Wait items (“Loan application” or “Asset management”) and the number of waiting groups is three or more] are registered. In addition, the administrator or the like of each facility appropriately sets the printing necessity or printing conditions of the order ticket at the time of initial setting, and changes after setting are also possible.

  In the status management table TA2, a waiting list for each facility is registered. The waiting list includes a list of people (waiting groups) waiting for a turn and information (status information) indicating the waiting status of each waiting set. One record of the waiting list includes information such as the reception number "1", the reception time "13:03", the waiting item (business matter) "account opening", the status "calling", and the like. In addition, information such as a name, a contact e-mail address, a telephone number, and remarks information can be included.

  In the status, "waiting", which is the status before the arrival of the order, "ringing", which indicates that the order has arrived, and "supporting," the counter corresponds to the party whose order has come "Correspondence completed", which is a state in which the correspondence has been completed, and "cancelled" which is a state in which waiting for the order has been canceled. What kind of item is to be set as the status can be appropriately set at the time of initial setting by the administrator of each facility, and change after setting is also possible.

  Waiting items are information of business that can be selected at the time of reception registration. For example, in the case of bank A, “Account opening”, “Deposit”, “Card issue”, “Loan application”, “Asset operation” are set ing.

  The information to be included in the waiting list is appropriately set by the administrator of each facility or the like at the time of initial setting, and changes after setting are also possible. The contents of the record of the waiting list are updated based on the new registration information to the waiting list transmitted from the order management terminal 200 or the update information of the status (details will be described later).

  The processor 120 is composed of an arithmetic logic operation unit (such as a CPU) that processes arithmetic operations, logic operations, bit operations, and the like, and various registers, and executes order management by executing various programs stored in storage means such as a ROM. It centrally controls each part of the server 100. The processor 120 also executes a computer program (order management application) for managing the waiting of the order in cooperation with the order management terminal 200.

  The communication network N includes a communication network capable of mutually transmitting and receiving information between the order management server 100 and the order management terminal 200 or the like. The communication network N may be, for example, the Internet, a LAN, a dedicated line, a telephone line, an in-house network, a mobile communication network, Bluetooth (registered trademark), WiFi (Wireless Fidelity), any other communication line, or a combination thereof. It may be either wired or wireless.

  The order management terminal 200 can use any terminal device that can exchange data with the order management server 100 via the communication network N. For example, a tablet terminal, a smartphone, a personal computer (PC), a notebook PC, a mobile phone, a personal digital assistant (PDA), or the like may be used.

  FIG. 2 is a block diagram showing the main configuration of order management terminal 200. As shown in FIG. As shown in FIG. 2, the order management terminal 200 includes a processor (registration reception unit, order ticket printing unit) 210, an input device 215, a display device 216, a communication interface 220, and a storage resource 230. The order management terminal 200 receives an input such as registration or update on the waiting list when the user who has come to the facility or an employee of the facility operates the input device 215 such as a touch panel.

  The processor 210 is composed of an arithmetic logic operation unit (such as a CPU) that processes arithmetic operations, logical operations, bit operations, and the like, and various registers, and executes various programs stored in the storage resource 230 to manage the order management terminal 200. Centrally control each part of The various registers are, for example, a program counter, a data register, an instruction register, a general purpose register, and the like.

  The input device 215 includes various operation buttons and a touch panel 215a for receiving an input such as acceptance to the queue list or deletion from the queue list.

  The display device 216 is a device for displaying an order waiting list, an acceptance screen, and a status management screen, and is configured of, for example, a liquid crystal display.

  The communication interface 220 is a hardware module for connecting to the communication network N and communicating with other devices via the communication network N. The communication interface 220 is, for example, a modulation and demodulation device such as an ISDN modem, an ADSL modem, a cable modem, an optical modem, and a soft modem.

  The storage resource 230 is, for example, a logical device provided by a storage area of a physical device. The physical device is, for example, a computer readable recording medium such as a disk drive or a semiconductor memory (ROM, RAM, etc.). The storage resource 230 may be constructed by mapping a plurality of physical devices to one logical device, or may be constructed by mapping one physical device to a plurality of logical devices.

  The storage resource 230 stores an operating system program, a driver program, various data, and the like. Examples of the driver program include a communication interface driver program for controlling the communication interface 220. In addition to these various programs and various data, the storage resource 230 stores various computer programs (applications) that cause the order management terminal 200 to realize various functions by being executed by the processor 210. The applications include, for example, a turn management application AP1 for managing the turn waiting in cooperation with the turn management server 100, and a seat management application (not shown) for performing seat management.

(Registration of waiting for order)
Next, the acceptance registration process of the order waiting by the order management system 1000 will be described with reference to the flowchart of FIG. The user who visited the facility (here, bank A) operates the turn control terminal 200 installed in the storefront or the mobile terminal owned by the user to remotely register from home or out of the office. It can be carried out. When the reception registration is performed on the own mobile terminal, the facility (bank A) that the user wants to use is selected via the dedicated application or the website, and the reception screen for the facility is displayed. After that, the same procedure as in the case of registration using the order management terminal 200 can be performed. Here, a case where registration is performed using the order management terminal 200 will be described as an example.

  First, the order management terminal 200 receives, from the order management server 100, information included in the order waiting list registered in the status management table TA2 via the communication interface 220 (step S31).

  Next, the order management terminal 200 causes the display device 216 to display an acceptance screen for accepting waiting for the order (step S32). The reception screen displays, for example, a list in which information of the waiting list (reception number of the person who is waiting for the turn and current status information) is arranged in chronological order in the order of reception. Furthermore, the number of waiting groups currently waiting for the order is also displayed.

  The user performs a predetermined operation input on the displayed reception screen, and information necessary for reception of the queue (wait item, presence or absence of call (telephone or mail) desired, telephone number of contact point at call or When the input of the e-mail address etc. is completed (step S33: YES), the order management terminal 200 displays a reception completion screen (step S34).

  The determined new registration information is transmitted from the order management terminal 200 to the order management server 100 via the communication network N (step S35). When the order management server 100 receives new registration information from a certain facility, it performs a process of newly adding a pair of waiting orders to the waiting list of the facility based on the received new registration information, and the status management table TA2 It updates (step S36).

  On the reception completion screen displayed on the order management terminal 200, a reception number (waiting number), a waiting time at the current time, and the like are displayed. Further, when printing a ticket, a message prompting to receive the ticket as shown in FIG. 4 is displayed, and the user can receive the ticket printed from the printer set at the time of initial setting. The determination method of whether to print the order ticket will be described later.

  The two-dimensional code associated with the reception number is printed on the turn ticket. By reading the two-dimensional code printed on the order ticket using the mobile terminal of the user, the display device of the mobile terminal, the user's current waiting status (the number of waiting groups in the current situation and the expected waiting time Etc) is displayed. In addition, the user enters a telephone number or an e-mail address according to a guidance displayed by reading a two-dimensional code, thereby receiving a message by telephone or mail when the order comes, or the order is approaching. When you can receive a remind message.

(Determination of the necessity of printing the order ticket)
Next, the order ticket print determination process of the order waiting by the order management system 1000 will be described using the flowchart of FIG. 5. When the order management server 100 receives the new registration information waiting for the order from the order management terminal 200, the order management server 100 refers to the item of the order ticket printing necessity of the record of “bank A” held in the client management table TA1 (step S101). ).

  If the order ticket printing necessity is "necessary" (step S101: YES), it is determined whether the printing conditions of the order ticket are registered in the client management table TA1 (step S102). When the printing condition is registered (step S102: YES), it is determined whether the registered printing condition is satisfied (step S103). If the printing conditions are not registered (step S102: NO), the order ticket is always printed, so the process proceeds to step S104.

  For example, in the case of "bank A", the printing necessity is "necessary", the printing condition is "[wait item is (" account opening "or" deposit "or" card issuance ") and the number of waiting groups is 5 or more] Or [wait item is (“loan application” or “asset management”) and the number of waiting items is three or more]. ” The order management server 100 refers to the information of the waiting list and sets the number of waiting items of the new registration information waiting item (for example, “account opening”) and the current number of waiting items (for example, waiting item “account opening”) Whether or not the printing conditions are satisfied is determined based on. In the case of this example, since the printing conditions are satisfied (step S103: YES), it is determined that the printing of the numbered ticket is to be performed (step S104).

  In order to print the order ticket, a message prompting to receive the order ticket is displayed on the reception completion screen, and the order ticket is printed (step S105). On the other hand, when the printing condition is not satisfied (step S103: NO), it is determined that the printing of the turn ticket is not performed (step S106), and a message prompting to receive the turn ticket is not displayed on the reception completion screen. (Step S107).

  The printing condition of the turn ticket is not limited to the combination of the waiting item and the number of waiting groups as described above. For example, the order ticket may be printed only for a part of waiting items, or printing may be performed if the number of waiting groups is equal to or more than a predetermined number regardless of the waiting items.

  In addition, it is possible to set so as not to print the turn ticket when special handling is required. For example, it is possible to confirm the presence or absence of a required document (identification card etc.) at the time of reception registration, and in the case of “none”, to make reception impossible and not to print the turn ticket. In this case, instead of the reception completion screen, a message may be displayed that the document can not be received because there is no necessary document.

(Updating the waiting list)
The contents of each record of the waiting list of each facility, the employee of the facility performs updating operation such as “cancel”, “change”, “call”, “start correspondence” on the status management screen of the order management terminal 200 Will be updated when The configuration of the status management screen will be described later. Here, "cancel" means to cancel the queue, and "change" means to change the content of the queue once input. Also, "calling" means that the set whose order has been reached is verbally called or notified by telephone or call mail, etc. "Start of correspondence" is actually performed for the set whose order has come. It means that it is in the state which started correspondence.

  For example, the employee selects an update target queue from the queue list displayed on the queue management terminal 200, and performs any update operation on the selected queue. Information specifying the queue to be updated (for example, the reception number "1") and information for the update operation (for example, "call") are uploaded from the order management terminal 200 to the order management server 100 via the communication network N. . The order management server 100 updates the order waiting list of the facility based on the received information. For example, when the “call” operation is performed on the reception number “1”, the status of the waiting group of the reception number “1” is updated to “calling”.

  As described above, according to the present embodiment, the printing of the turn ticket can be controlled based on the printing necessity of the turn ticket set on the facility side. Therefore, in the order management system, the facility side of the turn ticket You can freely select whether to print. Further, since the conditions for printing the turn ticket can be set, the facility side can freely set the printing necessity according to the waiting condition and the reception condition.

  In the present embodiment, the order management server 100 determines the necessity of printing the order ticket, but the determination of the necessity of printing may be performed in the order management terminal 200. In this case, the order management terminal 200 may hold information on printing necessity and printing conditions.

  The present invention is not limited to the embodiments described above, and can be implemented in other various forms without departing from the scope of the present invention. For this reason, the said embodiment is only a mere illustration in all the points, and is not interpreted restrictively. For example, the processing steps described above can be arbitrarily changed in order or performed in parallel as long as no contradiction occurs in the processing content.

1000 ... order management system 100 ... order management server 110 ... management database 120 ... processor 200 ... order management terminal 210 ... processor 215 ... input device 215 a ... touch panel 216 ... display device 220 ... communication interface 230 ... storage resource TA1 ... client management table TA2 ... Status management table N ... Communication network AP 1 ... Order management application

Claims (4)

An order management system that manages order waiting in a facility,
A registration reception unit for receiving registration of waiting for the turn at the facility;
A waiting list storage unit for storing a waiting list for holding information on the waiting of the waiting group in the facility based on the information received by the registration reception unit;
A turn ticket information storage unit that holds information on whether or not to print a turn ticket when accepting registration of turn waiting in the facility;
An order management system, comprising: a turn ticket printing unit that controls printing processing of the turn ticket based on information on whether or not to print the turn ticket. The order ticket information storage unit is
Including information on conditions for printing the turn ticket,
The order ticket printing unit
The order management system according to claim 1, wherein printing of the order ticket is performed only when the condition is satisfied. The condition includes a condition regarding the number of waiting groups in the facility,
The order ticket printing unit
The order management system according to claim 2, wherein whether or not the condition is satisfied is determined based on the information held in the order waiting list. The condition includes the condition regarding the matter to be queued,
The order ticket printing unit
3. The order management system according to claim 2, wherein it is determined whether the condition is satisfied or not based on a matter designated when registering the order waiting.