JP2016130982A - Reception calling system and reception calling method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a reception calling system, even if a calling operation is erroneously performed, when a customer with whom a teller currently deals, is present, smoothly dealing with the customer by preventing the customer subject to the calling operation from being dealt disadvantageously.SOLUTION: When a customer is called on the basis of operation of a teller monitor 91, the reception calling system changes a state of a counter on which the teller monitor 91 is installed, to under customer reception work. When an operation to terminate the customer reception work is executed by a counter terminal 40, the state of the counter on which the counter terminal 40 receiving the operation to terminate the customer reception work is installed is changed to termination of the customer reception work, thus managing whether or not the counter is currently dealing with the customer. This configuration restricts calling from the teller monitor 91 installed on the counter during dealing with the customer.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a reception call system and a reception call method for generating information related to a slip based on an operation of a customer who has visited a financial institution and managing the information related to the slip.

  Conventionally, a financial institution such as a bank has a manned store where a person in charge is located and an unmanned store where an automatic machine is installed, and the manned store is provided with a device called a “reception machine”. ing. When a customer visits a financial institution's store and enters the type of transaction such as deposit, withdrawal or transfer at this reception machine, the type of window is determined according to the type of transaction, and for each type of window determined A reception number is assigned, and a reception number card on which the assigned reception number is printed is issued from the reception device.

  And the customer fills in the necessary items on the slip corresponding to the transaction requested by the customer and waits until it is called by the contact person. Hand over the slip filled in with the person in charge. The person in charge who has received the slip performs transaction processing of the contents entered in the slip.

  In this way, the customer has manually entered the necessary items on the slip, but recently, a terminal device called an “electronic bookkeeping machine” has been installed in the store of a financial institution, and the customer has handwritten on the slip. A technique is known in which a necessary item of a slip can be input using such an electronic bookkeeping machine instead of filling in. For example, in Patent Document 1, it is necessary to accept input data for slip items (necessary items) entered by a customer using an electronic bookkeeping stand provided in a financial institution store, and print the received input data on the slip. A technique for creating a completed slip filled with items is disclosed.

  When the electronic bookkeeping machine disclosed in Patent Document 1 is applied, the slip data created by the electronic bookkeeping machine is temporarily stored, and when the customer is called to a certain window, the customer's slip data is installed at the window. It is possible to transmit to the window terminal and display the slip on the display section of the window terminal.

JP 2010-0779604 A

  However, if the person in charge at the counter makes a call to the next customer by mistake using a device installed at the counter, even though there is a customer who is currently handling the next customer, the next customer is called. As a result, there are two customers at one window, and there is a problem that it is impossible to handle the window smoothly. In such a situation, when a customer's call operation is performed at another window, a subsequent customer is called by another window, and there is a problem that the response to the customer who is called by mistake is delayed.

  For these reasons, when there is a customer who is currently in charge of the contact person, how to avoid disadvantageous treatment of the customer who is the target of the call operation even if the call operation is mistakenly performed However, it is an important issue to enable smooth response to customers.

  The present invention is for solving the above-described problems of the prior art, and when there is a customer who is currently handling a counter person in charge, even if a call operation is erroneously performed, the object of the call operation is It is an object of the present invention to provide a reception call system and a reception call method capable of avoiding disadvantageous treatment of a customer to be used and smoothly responding to the customer.

  In order to solve the above-described problems and achieve the object, the present invention provides a plurality of window terminals arranged at a window of a financial institution, and a transaction completion notification of a customer currently responding from any of the window terminals Until a transaction completion notification is received from any of the window terminals by the transaction completion notification reception means, and a new customer call request to the window terminal that has received the transaction completion notification is rejected. And determining means for determining that a new customer call request to the window terminal that has received the transaction completion notification is permitted if the transaction completion notification is received from any of the window terminals. To do.

  Further, according to the present invention, in the above invention, an electronic book machine that is disposed in a store of a financial institution and generates slip information including transaction contents requested by the customer based on an input operation of the customer, and the electronic book machine A storage means for storing the generated slip information, and a slip for notifying the window terminal of the customer slip information to be called stored in the storage means if the determination means determines that the call request is allowed An information notification means is further provided.

  Further, the present invention is characterized in that, in the above-mentioned invention, the window terminal further comprises notification means for notifying the transaction completion notification accepting means when the predetermined process is performed. And

  Further, the present invention is the above invention, wherein each window terminal outputs the contents of the customer's slip information notified by the slip information notification means or the contents of the customer's slip information corrected as post-confirmation slip information An output unit configured to output the transaction completion notification to the transaction completion notification reception unit when the post-confirmation slip information is output by the output unit.

  Further, the present invention further comprises termination acceptance means for accepting that the response of the customer called to the counter has ended in the above-mentioned invention, wherein the notification means is for the customer called to the counter by the termination reception means. The transaction completion notification is notified to the transaction completion notification receiving means on condition that the response has been completed.

  Further, the present invention is the above invention, wherein each window terminal interrupts processing for the customer slip information notified by the slip information notification means, and registers the information related to the interrupted customer slip information. It further comprises registration means, and resumption means for resuming processing for the customer slip information suspended based on the information related to the customer slip information registered by the suspension registration means.

  Moreover, the present invention is characterized in that, in the above-mentioned invention, the restarting unit restarts the processing for the slip information of the customer interrupted at another window terminal.

  Further, the present invention is the above invention, wherein each window terminal further comprises a person detection means for detecting that a person is present at the window corresponding to each window terminal, and the determination means is connected to the window by the person detection means. When it is detected that there is a person, a new customer call request is rejected.

  Further, the present invention provides either a transaction completion notification receiving step for receiving a transaction completion notification of a customer currently responding from any of a plurality of window terminals arranged at a counter of a financial institution, and the transaction completion notification receiving step. Until accepting the transaction completion notification from the window terminal, reject the new customer call request to the window terminal that accepted the transaction completion notification, if received the transaction completion notification from any window terminal, And a determination step of determining that a new customer call request to the window terminal that has received the transaction completion notification is permitted.

  According to the present invention, a transaction completion notification of a customer who is currently responding is accepted from any of a plurality of window terminals arranged at a window of a financial institution, and until a transaction completion notification is received from any of the window terminals, Reject the new customer call request to the counter terminal that accepted the completion notice, and if a transaction completion notice is accepted from any of the counter terminals, a new customer call request to the counter terminal that accepted the transaction completion notice If there is a customer who is currently handling the contact person, the customer who is the target of the call operation will be disadvantaged even if the call operation is mistakenly performed. This makes it possible to respond to customers smoothly.

FIG. 1 is an explanatory diagram for explaining an outline of a method for preventing the next customer from being called by mistake when the processing received from the previous customer is not completed at the window. FIG. 2 is a diagram illustrating a system configuration of the acceptance call system according to the first embodiment. FIG. 3 is a block diagram illustrating an internal configuration according to the first embodiment of the accepting device illustrated in FIG. 2. FIG. 4 is an explanatory diagram for explaining a data configuration according to the first embodiment of the accepting machine illustrated in FIG. 3. FIG. 5 is a block diagram showing an internal configuration according to the first embodiment of the electronic bookkeeping machine shown in FIG. FIG. 6 is an explanatory diagram for explaining a data configuration according to the first embodiment of the electronic bookkeeping machine illustrated in FIG. 5. FIG. 7 is a block diagram illustrating an internal configuration according to the first embodiment of the server illustrated in FIG. 2. FIG. 8 is an explanatory diagram illustrating a data configuration according to the first embodiment of the server illustrated in FIG. FIG. 9 is a block diagram illustrating an internal configuration according to the first embodiment of the window terminal illustrated in FIG. 2. FIG. 10 is an explanatory diagram for explaining a data configuration according to the first embodiment of the window terminal illustrated in FIG. 9. FIG. 11 is a diagram for explaining screen transitions associated with screen configurations and operations related to input of slip items of slips to be created in the electronic bookkeeping machine shown in FIG. FIG. 12 is a diagram for explaining screen transitions associated with the screen configuration and operation related to confirmation of the contents of the slip items of the created slip at the window terminal shown in FIG. FIG. 13 is a sequence diagram illustrating a processing procedure of processing relating to the management of the state of the window after the customer is called by the teller monitor illustrated in FIG. 2. FIG. 14 is a flowchart showing a processing procedure of a series of processes such as the confirmation process of the contents of the slip item of the created slip and the print processing of the created slip in the window terminal shown in FIG. FIG. 15 is a diagram for explaining a screen configuration of a window terminal related to suspension of handling for a customer who has erroneously called in the second embodiment. FIG. 16 is a block diagram illustrating an internal configuration according to the second embodiment of the window terminal. FIG. 17 is a block diagram illustrating an internal configuration according to the second embodiment of the server. FIG. 18 is an explanatory diagram illustrating a data configuration according to the second embodiment of the server illustrated in FIG. FIG. 19 is a block diagram illustrating an internal configuration according to the second embodiment of the accepting machine. FIG. 20 is a sequence diagram showing a processing procedure of a holding process for a customer who has called by mistake. FIG. 21 is a sequence diagram showing a processing procedure of a hold cancellation process for a customer who has put a hold.

  Exemplary embodiments of an acceptance call system and an acceptance call method according to the present invention will be described below in detail with reference to the accompanying drawings.

  First, an outline of a method for preventing the next customer from being called by mistake when the processing received from the previous customer at the counter is not completed will be described with reference to FIG.

  The customer who has visited the store receives a number tag issued by first inputting the purpose of visiting the store with the receiving machine 10 as shown in FIG. The numbered receipt number is printed on the number tag, and the customer is called to the window with the receipt number. The reception device 10 registers the numbered reception number in the reception number data 15c which is the queue management data of the reception number as shown in (b). In addition, the reception device 10 guides the customer to the electronic bookkeeping device 30 when it is determined that the creation of a slip is necessary based on the inputted purpose of visiting the store.

  The customer guided to the electronic bookkeeping machine 30 operates the electronic bookkeeping machine 30 to input information related to the slip corresponding to the purpose of visiting the store. Specifically, first, the customer reads the barcode printed on the received number tag. The electronic bookkeeping machine 30 obtains information such as the receipt number and the purpose of visiting the store by reading the barcode on the number tag, displays a screen for inputting items for the slip according to the purpose of visiting the store, and inputs the slip item. Accept. At this time, the barcode on the number tag may include the reception number and information for the purpose of visiting the store, or the barcode on the number tag has only the information on the reception number and accepts an information acquisition request including the reception number. You may make it transmit to the machine 10 and acquire information, such as a store visit purpose, from the reception machine 10 as the response.

  When the slip item is input by the customer, the electronic bookkeeping machine 30 transmits information related to the accepted slip as shown in (c) to the server 20 as information associated with the receipt number. Receiving this, the server 20 registers the received information in the slip item data 24b as shown in (d). When the customer finishes inputting information related to the slip in the electronic bookkeeping machine 30, the customer waits in the lobby for the reception number written on the number tag to be called.

  The window for carrying out the processing requested by the customer includes a window terminal 40 that can check information related to the slip input by the customer in the electronic bookkeeping machine 30 and correct it if necessary, and a window for the customer's window. A teller monitor 91 capable of performing a call operation is provided. The teller who is the person in charge of the window performs a call operation on the teller monitor 91 as shown in FIG. Upon receiving the call operation, the teller monitor 91 transmits a call request including the identification information of the window to the receiving device 10 as shown in (f).

  The accepting machine 10 that has accepted the call request calls the customer on the condition that the window corresponding to the identification information included in the call number registered in the window status data 15d is not being handled by the customer as shown in (g). If it is determined that the call can be made, the status of the corresponding window in the window status data 15d is changed to customer service. In addition, as shown in (h), the reception machine 10 determines the reception number to be called according to the queue state and the call priority among the reception numbers registered in the reception number data 15c, and displays the state of the determined reception number. The call is updated and the call instruction for the determined receipt number is transmitted to the number calling device 92 as shown in (i). The number calling device 92 performs a call process to the customer's call request transmission window corresponding to the reception number by displaying or outputting the reception number designated by the call instruction.

  Further, the accepting device 10 transmits to the server 20 a call notification including the acceptance number called and the identification information of the call request transmission source window as shown in (j). The server 20 that has received the call notification extracts information on the slip registered in association with the reception number included in the call notification as shown in (k) from the slip item data 24b, and shows it in (m). In this way, information related to the slip extracted to the window terminal 40 corresponding to the identification information of the window of the call request transmission source included in the call notification is transmitted. The window terminal 40 displays information related to the received slip. Thereby, it becomes possible to confirm information related to the slip input by the customer using the electronic bookkeeping machine 30. Further, the window terminal 40 can correct, delete, and add information related to the slip displayed as necessary. After confirming the information related to the slip, an operation of the window terminal 40 causes the slip printing process to be performed based on the information related to the confirmed slip. Thereafter, a corresponding process is performed at the counter based on the printed slip.

  When the process corresponding to the printed slip at the window is completed, the teller inputs that the window corresponding to the customer is completed at the window terminal 40 as shown in (n). When the window terminal 40 receives an input to the effect that the customer service has been completed for the customer, as shown in (p), the server 20 issues a customer service completion notification including the received service number and the window identification information. Send. This customer response end notification means that the processing of the transaction corresponding to the slip received from the customer has been completed, and may be referred to as a transaction completion notification. The server 20 transmits the received customer service end notification received as indicated by (q) to the receiving device 10. Based on the customer response end notification received from the server 20, the accepting machine 10 sets the status corresponding to the identification information of the counter included in the customer response end notification of the counter status data 15d to the customer response end as shown in (r). Update.

  As described above, when the customer is called based on the operation of the teller monitor 91, the state of the window where the teller monitor 91 is installed is set to the customer service, and the window terminal 40 performs an operation indicating the end of the customer service. If it has been done, it is managed whether or not the counter is in customer service by setting the status of the counter in which the counter terminal 40 that has received the customer service termination operation is set to the customer service termination status. Since the call is restricted as if the call operation from the teller monitor 91 installed in the middle counter is accepted, the call operation is erroneously performed when there is a customer who is currently in charge of the counter person in charge. Even so, it is possible to avoid dealing with the disadvantage of the customer who is the object of the call operation and to deal with the customer smoothly.

  In the description of FIG. 1, by transmitting a customer response end notification indicating that the processing of the counter has been completed to the reception device 10, the reception device 10 can manage the response status of the customer who has called the counter. However, the server 20 manages the customer service situation at the window based on the call notification (j) and the customer service end notification (p), and the accepting machine 10 receives the call request (f). The call determination request including the identification information of the window is transmitted to 20, the determination result corresponding to the customer service situation of the window managed by the server 20 is acquired, and whether or not the call is permitted is determined according to the determination result. Also good.

  Next, the system configuration of the acceptance call system according to the first embodiment will be described. FIG. 2 is a diagram illustrating a system configuration of the acceptance call system according to the first embodiment. The reception call system includes a reception machine 10 that issues a reception number when a customer visits, an electronic bookkeeping machine 30 that inputs information related to a slip to be created, and information related to the slip input by the electronic bookkeeping machine 30 at a window. A window terminal 40 that can be modified, a printer 95 that prints a slip based on information related to the slip confirmed and corrected at the window terminal 40, a teller monitor 91 for making a call to the customer's window, etc. A number calling device 92 for displaying the customer's reception number to be called in response to an operation of the teller monitor 91 and outputting a call voice; a supervisor monitor 90, a staff terminal 93, and a customer terminal 94 for outputting a customer visit status; And a server 20 that performs data communication with these devices and performs data cooperation and processing cooperation. In the first embodiment, the window terminal 40 and the teller monitor 91 are separate apparatuses, but may be an integrated apparatus having the functions of both the window terminal 40 and the teller monitor 91.

  The number of electronic bookkeeping machines 30 is determined according to the scale of the store, and one or a plurality of electronic bookkeeping machines 30 are installed. The teller monitor 91 and the counter terminal 40 are installed at each counter, and the teller monitor 91 installed at each counter accepts a customer call instruction to the counter. The number calling device 92 is installed in a number corresponding to at least the type of window. The accepting machine 10, the electronic bookkeeping machine 30, and the customer terminal 94 are installed in a customer zone that is a customer movement range. The staff terminal 93 is also located in the customer zone because it is possessed by a lobby man who handles customers in the customer zone. The window terminal 40, the executive seat monitor 90, the teller monitor 91, the number calling device 92, and the printer 95 are installed in a staff zone that is a movement range of employees of the financial institution. The number calling device 92 may be installed in the customer zone.

  The accepting machine 10 includes a display operation unit 11 and a number tag printing unit 12. When the customer visits the store, the customer first receives a visit using the apparatus. Specifically, the customer selects a store visit purpose displayed on the display operation unit 11. The accepting machine 10 determines the type of window corresponding to the purpose of visiting the store and whether or not a slip needs to be created based on the purpose of visiting the store entered by the customer. The accepting machine 10 guides the electronic bookkeeping machine 30 when it is determined that the creation of a slip is necessary. The accepting machine 10 has a setting as to whether or not to issue a number tag with a receipt number when guiding to the electronic bookkeeping machine 30. If it is set not to issue a number tag when guiding to the electronic bookkeeping machine 30, the numbering of the reception number is not performed when guiding to the electronic bookkeeping machine 30 is performed. If it is determined that the creation of a voucher is not necessary, or if it is determined that a voucher needs to be created and the user is directed to the electronic bookkeeping machine 30, the customer visits the store. Numbering of the reception number corresponding to the type of the window corresponding to the purpose is performed, and the number tag printed with the reception number is issued from the number tag printing unit 12.

  In addition, the reception machine 10 receives a customer call request from the window and calls the customer by the reception number. Specifically, if a call request from the teller monitor 91 installed at the window is received, the next call reception number to be called from the queue of reception numbers waiting for the type of window of the request source. By making a decision and outputting the receipt number to the number calling device 92, a call is made to the customer's window corresponding to the received receipt number.

  The electronic bookkeeping machine 30 includes a multi-card scanner 33 that obtains a card image of card-type identification information such as a license and an insurance card, a QR code reader 34 that reads a QR code (registered trademark), and a receipt printer that issues a number tag. 35, a barcode reader 36 for reading a barcode printed on a number tag issued by the accepting device 10 and a card reader 37 for reading the contents of a cash card or the like can be connected. However, the receipt printer 35 and the barcode reader 36 are basically not connected to each other. The electronic bookkeeping machine 30 obtains a receipt number indicating how to obtain a receipt number in response to the setting of whether or not to issue a number tag when guiding to the electronic bookkeeping machine 30 of the accepting machine 10 There is a setting of the method, and it is possible to set whether to read from the barcode of the number tag issued by the receiving machine 10 or to request the numbering by specifying the purpose of visiting the receiving machine 10. The receipt printer 35 and the barcode reader 36 are selectively connected according to a setting indicating how to obtain the receipt number.

  If the setting of the reception number acquisition method is to request the numbering by specifying the purpose of visiting the reception machine 10, the receipt printer 35 for issuing a number tag to the customer guided to the electronic bookkeeping machine 30 is provided. Connected. Further, when the setting of the reception number acquisition method is read from the barcode of the number tag issued by the reception device 10, the reception number is acquired from the barcode of the number tag issued by the reception device 10. The bar code reader 36 is connected. However, even in this case, it is possible to input the reception number by using the numeric keypad while looking at the contents printed on the number tag, and therefore the connection of the barcode reader 36 is not essential.

  The electronic bookkeeping machine 30 has a function for a customer guided from the receiving machine 10 to create a slip. If the setting of the receipt number acquisition method is to read from the barcode on the number tag issued by the reception machine 10, first, the barcode reader 36 reads the receipt number from the barcode on the number tag, and the reception machine The visit purpose for the receipt number is acquired from 10. Further, the electronic bookkeeping machine 30 determines the slip corresponding to the purpose of visiting the store, displays the items of the slip on the screen in order, accepts the input of the slip item by the customer, and temporarily slips the slip item not shown inside. Store as data 38e. Further, the cash card information read by the card reader 37 can be automatically reflected in the slip item data 38e.

  In addition, when the setting of the receipt number acquisition method is to request the numbering by specifying the purpose of visit to the accepting machine 10, the electronic bookkeeping machine 30 accepts the input of the purpose of visit and accepts the purpose of visiting the store. The corresponding slip is determined, the items of the slip are sequentially displayed on the screen, the customer slip item input is accepted, and temporarily stored as slip item data 38e (not shown).

  The electronic bookkeeping machine 30 can also read a QR code including information related to a customer's account displayed on a portable terminal read by the QR code reader 34 and automatically reflect the read QR code on slip item data 38e (not shown). In this case, a mobile terminal such as a mobile phone has a function of registering personal information such as a customer's name, address, and account number, and a function of converting the registered personal information into a QR code.

  Further, the electronic bookkeeping machine 30 determines whether or not the identity verification is necessary based on the input information of the slip item corresponding to the slip to be created. Is created, and the screen for creating a personal identification record is controlled. When the electronic bookkeeping machine 30 receives the input related to the personal identification record and the image data of the personal identification material by the multi-card scanner 33, the electronic bookkeeping machine 30 temporarily stores it as the personal identification record data 38f (not shown).

  In the electronic bookkeeping machine 30, if the setting of the receipt number acquisition method is to request the numbering by specifying the purpose of visiting the reception machine 10, the entry of the slip item corresponding to the slip to be created is completed. Then, the reception machine 10 requests the reception machine 10 to number the reception number according to the purpose of visiting the store, obtains the reception number, and issues a number tag with the reception number on the receipt printer 35.

  Further, the electronic bookkeeping machine 30 transmits information such as the acquired receipt number, slip item data 38e (not shown), and personal identification record data 38f to the server 20. The server 20 registers and manages the received information in the reception number data 24a and the slip item data 24b.

  The window terminal 40 has a function of confirming information related to a slip or the like registered by the customer at the electronic bookkeeping machine 30 at the window and printing the slip or the like based on the confirmed information. The window terminal 40 acquires information on the slip registered by the customer called to the window and the personal identification record from the server 20 and displays the acquired slip and information on the personal identification record on the screen. Confirmation is performed, and if confirmed, a slip and a personal identification record are printed from the printer 95 based on the confirmed information. In the first embodiment, it is explained that the personal identification record is created by the electronic bookkeeping machine 30, but the present invention is not limited to this. For example, the multi-card scanner 33 is connected to the window terminal 40, the image data of the personal identification material acquired by the multi-card scanner 33 is acquired at the window terminal 40, and the personal identification record including the image data of the personal identification material is recorded. You may make it create.

  Further, the window terminal 40 can correct the information related to the slip and the identity confirmation record acquired from the server 20, and when it is revised, the slip and the identity verification record are printed from the printer 95 based on the revised content. At the same time, the correction content is transmitted to the server 20.

  Further, the window terminal 40 has a function of inquiring about the waiting status of the customer, confirming the transaction details of the waiting customer, and outputting various tabulation results irrespective of the call to the customer window.

  The server 20 manages the receipt number data 24a and the slip item data 24b. The receipt number data 24a is data including, for each receipt number assigned by the accepting machine 10, the state, the cash card data, the number of created slips by type, and the like. The slip item data 24b is data including item information of slips registered and updated by the electronic bookkeeping machine 30 or the window terminal 40.

  The server 20 registers the receipt number data 24 a and the slip item data 24 b based on the information transmitted from the electronic bookkeeping machine 30 and updates it based on the information transmitted from the window terminal 40. Further, the server 20 manages the processing status for each reception number in the reception number data 24a.

  The staff terminal 93 has a function equivalent to that of the window terminal 40, but a function that involves updating data such as information related to a slip is limited. The customer terminal 94 has a customer waiting status inquiry function.

  Next, the flow of processing when a customer call operation is performed on the teller monitor 91 will be described. When the teller monitor 91 receives a call operation to the customer's window, the teller monitor 91 transmits a customer's call request including information for identifying the window where the teller monitor 91 is installed to the accepting machine 10. Based on the information for identifying the window included in the call request of the teller monitor 91, the reception machine 10 determines the next reception number to be called from the queue of reception numbers waiting for the type of the window. Thus, the determined reception number is transmitted to the number calling device 92 corresponding to the information for identifying the window included in the received call request. The number calling device 92 that has received the reception number displays the received reception number on the display unit, and calls the customer of the reception number received by voice.

  In addition, the reception device 10 also notifies the server 20 of information identifying the reception number transmitted to the number calling device 92 and the window included in the call request. The server 20 that has received the information identifying the reception number and the window extracts information associated with the received reception number from the reception number data 24a and the slip item data 24b, and corresponds to the information that identifies the received window. Transmit to the terminal 40.

  In this way, information relating to the slip and identity verification document registered by the customer called to the counter terminal 40 is delivered in conjunction with the customer's calling operation on the teller monitor 91, so that the customer's calling operation is performed on the teller monitor 91. When this is done, a confirmation screen such as a slip registered by the customer who automatically called the window at the electronic bookkeeping machine 30 is displayed on the window terminal 40.

  Next, an internal configuration according to the first embodiment of the accepting machine 10 illustrated in FIG. 2 will be described. FIG. 3 is a block diagram illustrating the internal configuration of the receiving machine 10 according to the first embodiment. The accepting machine 10 includes a display operation unit 11, a number tag printing unit 12, a communication unit 14, a storage unit 15, and a control unit 16.

  The display operation unit 11 is a touch panel display device or the like. The display operation unit 11 displays buttons and the like that allow the customer to select and input the purpose of visiting the store, and accepts selection input of the buttons. The number tag printing unit 12 is an output unit that prints a number tag on which information such as a reception number is described. The communication unit 14 is an interface unit for performing data communication with the server 20 and the electronic bookkeeping machine 30 via a communication line such as a LAN (Local Area Network).

  The storage unit 15 is a storage device composed of a hard disk device, a nonvolatile memory, or the like. The storage unit 15 includes setting parameters 15a, reception number numbering data 15b, reception number data 15c, and window state data 15d. The setting parameter 15 a is a parameter related to the reception process of the reception machine 10. The reception number assignment data 15b is data relating to the reception number assignment situation. The receipt number data 15c is data having information related to the status report for each receipt number assigned. The window status data 15d is data for managing whether or not customer service is being performed for each window.

  The control unit 16 is a control unit that controls the entire receiving machine 10 and includes a reception processing unit 16a, a reception number numbering unit 16b, a number tag issuing unit 16c, a reception number data management unit 16d, and a window state management unit 16e. . In practice, programs corresponding to these functional units are stored in a ROM or non-volatile memory (not shown), and these programs are loaded into a CPU (Central Processing Unit) and executed, whereby processes corresponding to the respective programs are stored. Will be executed.

  The reception processing unit 16a is a control unit that controls the entire reception process of the store visitor. The reception processing unit 16a displays a screen for accepting a store visit by the display operation unit 11, accepts the purpose of visit, assigns a receipt number corresponding to the purpose of visit to the receipt number numbering unit 16b, and assigns the number to the received receipt number. In association, information such as the purpose of visiting the store is registered in the receipt number data 15c.

  However, when setting the setting parameter 15a to guide to the electronic bookkeeping machine 30, it is set not to issue a number tag, and it is determined that guidance to the electronic bookkeeping machine 30 is necessary depending on the purpose of visiting the store. In this case, the reception processing unit 16a displays only a message for guiding to the electronic bookkeeping machine 30, and does not issue a number tag. Also, if the setting parameter 15a is set to guide the electronic bookkeeping machine 30 and the number tag is not issued, the purpose of visiting the store that needs to be guided to the electronic bookkeeping machine 30 is selected. A message indicating guidance to the electronic bookkeeping machine 30 for such a customer who intends to visit the store may be displayed.

  If the receipt number numbering unit 16b accepts a receipt number numbering request according to the purpose of visiting the store from the electronic bookkeeping machine 30 via the acceptance processing unit 16a or the communication unit 14, the receipt number numbering unit 16b is adapted to the accepted purpose of visiting the store. Assign a receipt number. Specifically, a reception number band corresponding to the purpose of visiting the store is determined, and the next reception number after the last numbered reception number of the reception number numbering data 15b is assigned as a new reception number, and the reception is made accordingly. The numbering data 15b is updated.

  The number tag issuing unit 16c causes the number tag printing unit 12 to print the number tag on which the reception number designated based on the control of the reception processing unit 16a is described. On the printed number tag, the receipt number is printed with character information that can be recognized by a person and a barcode that can be read by the barcode reader 36.

  If the receipt number data management unit 16d receives an acquisition request for receipt number information including a receipt number from another device such as the electronic bookkeeping machine 30 via the communication unit 14, the receipt number data 15c is received with the received receipt number. The corresponding record information is returned as a response to the request source.

  If the reception number data management unit 16d receives a call request including the window number of the window where the teller monitor 91 is installed from the teller monitor 91, the window number included in the call request received from the reception number data 15c. The reception number to be called is selected, the state of the reception number data 15c corresponding to the reception number is set to “Called”, and the reception number is transmitted to the number calling device 92. However, when the status of the call request source window is customer service, the call request is regarded as an error and the call processing is not executed. The number calling device 92 displays the received reception number on the display unit when receiving the reception number, and calls the customer of the reception number received by voice. Further, when receiving a call request from the teller monitor 91, the reception number data management unit 16d transmits a reception number to the number calling device 92 and records a record of the reception number data 15c corresponding to the call reception number on the server 20. Send to.

  The window status management unit 16e is a management unit that manages information on whether or not the window is being handled by a customer, and manages the managed contents as window status data 15d. Specifically, if the customer number is called by the receipt number data management unit 16d, the status of the call destination window is updated during customer service, and the customer service based on the operation of the window terminal 40 is completed. If the notification is received, the state of the window corresponding to the received customer service end notification is updated to a call waiting state.

  Next, a data configuration according to the first embodiment of the accepting machine 10 illustrated in FIG. 3 will be described. FIG. 4 is an explanatory diagram for explaining a data configuration according to the first embodiment of the accepting device 10.

  The setting parameter 15a includes whether the customer needs to issue a number tag at the time of guidance to the electronic bookkeeping machine 30, whether or not the electronic ticketing machine is required to issue a ticket, and a purpose-specific reception number band that is a reception number band for each purpose of visiting the store. Information of the window according to purpose indicating the type of window according to the purpose of visiting the store, and information regarding necessity of guidance to the electronic bookkeeping machine according to purpose indicating whether or not guidance to the electronic bookkeeping machine 30 according to purpose of visiting the store is necessary. Including.

  The example of the setting parameter 15a in FIG. 4 indicates that it is necessary to issue a ticket when guiding the electronic bookkeeping machine, and it is necessary to issue a number tag when guiding the customer to the electronic bookkeeping machine 30. In addition, the example of the information on the reception number band by purpose of the setting parameter 15a in FIG. 4 is that the purpose of visiting is “1 to 399” as the number of reception numbers for deposit, withdrawal, transfer, and tax payment. The purpose indicates that the numbering zone of the receipt number and loan acceptance number is “500 to 899”. In addition, the example of the information on the window according to purpose of the setting parameter 15a in FIG. 4 is that the type of window corresponding to deposit, withdrawal, transfer and tax payment is “high counter” and the purpose of visiting is various notifications. This indicates that the type of window corresponding to the loan is “low counter”. In addition, the example of the necessity information for guiding to the electronic bookkeeping machine by purpose of the setting parameter 15a in FIG. 4 is “guide to the electronic bookkeeping machine” when the purpose of visiting the store is payment, withdrawal, transfer and tax payment. In the case where the purpose of visiting the store is various notifications and loans, it indicates that “do not guide to the electronic bookkeeping machine”.

  The receipt number numbering data 15b is data in which the final numbered reception number that is the last numbered reception number associated with the numbering band of the reception number and the corresponding window number are record items. The receipt number numbering data 15b in FIG. 4 is obtained at the counter where the numbering band is “high counter”, the last numbered reception number is “150”, and the corresponding counter number is “1, 2, 3”. This indicates that the number is “low counter”, the last numbered reception number is “550”, and the corresponding contact number is “4, 5”.

  The receipt number data 15c includes items of the store purpose associated with the receipt number, the reception date, the reception time, the state of the reception number, and the number of the window where the customer of the reception number is called. It is data. The information on the status of the receipt number is coded information, “1” has been accepted, “2” has been called to the corresponding customer, and “9” has been processed by the customer. Indicates that it has finished.

  In the example of the receipt number data 15c in FIG. 4, the customer who has received the number tag with the receipt number “150” is “11:30” for “2014/4/15” for the purpose of visiting the store as “transfer”. A customer who has a record indicating that the status is “2”, that the customer has called the window, and that the window number of the called window is “2”, and the number tag whose reception number is “550” “Loan” indicates that “11:35” of “2014/4/15” is received, and that the state is “1” and a record indicating that the store has been received is included.

  The window status data 15d is data in which the status associated with the window number is the possessed item of the record. The status is coded data, “0” indicates that the customer has not been called yet, “1” indicates that the customer has been called, and “2” indicates that the slip printing process has been completed. Indicates that In the example of the window status data 15d in FIG. 4, the window status of the window with the window number “1” is “2”, the slip of the calling customer has been printed, and the window of the window with the window number “2” is “ 1 ", indicating that the customer has been called.

  Next, an internal configuration according to the first embodiment of the electronic bookkeeping machine 30 illustrated in FIG. 2 will be described. FIG. 5 is a block diagram illustrating an internal configuration according to the first embodiment of the electronic bookkeeping machine 30. The electronic bookkeeping machine 30 includes a multi-card scanner 33 that reads an image of identification information, a QR code reader 34 that reads a QR code of account information displayed on a portable terminal, a receipt printer 35 that issues a number tag, and a receiving machine 10. A bar code reader 36 that reads the bar code of the issued number tag and a card reader 37 that reads information of a card such as a cash card can be connected. However, as described above, either the receipt printer 35 or the barcode reader 36 is selectively connected according to the setting.

  The electronic bookkeeping machine 30 includes a display operation unit 31, a communication unit 32, a storage unit 38, and a control unit 39. The display operation unit 31 is a touch panel display or the like, and is an input / output unit that displays input items, displays operation input buttons, and receives operation inputs. The communication unit 32 is an interface unit for data communication with the accepting device 10 and the server 20 via a communication line such as a LAN.

  The storage unit 38 is a storage device composed of a hard disk device, a nonvolatile memory, or the like. The storage unit 38 includes setting parameters 38a, receipt number data 38b, slip determination parameters 38c, slip template data 38d, slip item data 38e, and personal identification record data 38f.

  The setting parameter 38a is setting information related to processing performed in the electronic bookkeeping machine 30. The reception number is read from the number tag issued by the receiving machine 10 or the receiving machine 10 receives the number from the electronic bookkeeping machine 30. Information of a receipt number acquisition method indicating whether to acquire by requesting.

  The receipt number data 38b is customer input information received by the electronic bookkeeping machine 30 including the receipt number. However, if the reception machine 10 has already received a store visit and a number tag has been issued, the information received by the reception machine 10 obtained from the reception machine 10 by specifying the reception number written on the number tag Is also included.

  The slip determination parameter 38c is data in which the received store visit purpose is associated with a slip ID indicating the type of slip that must be created corresponding to the store visit purpose. The electronic bookkeeping machine 30 determines the type of slip to be created corresponding to the store visit purpose based on the slip determination parameter 38c.

  The slip template data 38d is data defining information on slip items included in the slip corresponding to the slip type. The voucher ID to be created is specified based on the voucher determination parameter 38c upon accepting the purpose of visiting the store, and voucher data to be input is specified based on the voucher ID and the voucher template data 38d.

  The slip item data 38e is information input by the customer for the slip item of the slip corresponding to the specified slip ID. In the electronic bookkeeping machine 30, it is possible to perform input in accordance with the creation of a plurality of slips. In that case, a plurality of records are registered in the slip item data 38e. The personal identification record data 38f is data relating to the personal identification record received by the electronic bookkeeping machine 30.

  The control unit 39 is a control unit that controls the entire electronic bookkeeping machine 30, and includes an acceptance number data management unit 39a, a slip item data generation unit 39b, an identity verification record generation unit 39c, a registration data transmission unit 39d, and a number tag issue process. It has a portion 39e. In practice, programs corresponding to these functional units are stored in a ROM or non-volatile memory (not shown), and these programs are loaded into a CPU (Central Processing Unit) and executed, whereby processes corresponding to the respective programs are stored. Will be executed.

  The receipt number data management unit 39a is a processing unit that manages the receipt number data 38b. Specifically, when the reception number acquisition method of the setting parameter 38 a is set to read the reception number from the number tag issued by the reception device 10, it has been issued by the reception device 10 by the barcode reader 36. The reception number is read from the barcode on the number tag, the purpose of visiting the reception number for the reception number is acquired from the reception device 10, and registered in the reception number data 38b. In addition, when the reception number acquisition method of the setting parameter 38a is set to acquire a reception number by requesting numbering to the reception device 10, the reception is performed after the entry of the slip item of the slip to be created is completed. By specifying the purpose of visiting the machine 10 and requesting the numbering of the reception number, the reception number is numbered, and the received reception number is registered in the reception number data 38b.

  The slip item data generation unit 39b specifies a slip ID that is the type of slip created based on the purpose of visiting the store and the slip determination parameter 38c, and accepts input of the slip item determined based on the slip ID and the slip template data 38d. Thus, information on the accepted slip item is registered in the slip item data 38e. For the purpose of visiting the store, if the reception number acquisition method of the setting parameter 38a is set to read the reception number from the number tag issued by the reception device 10, it has been issued by the reception device 10 by the barcode reader 36. The reception number is read from the barcode on the number tag, and the purpose of visiting the reception number for the reception number already input by the reception device 10 is acquired from the reception device 10, but the reception device 10 is assigned a number in the reception number acquisition method of the setting parameter 38 a. When the setting is such that the reception number is acquired by making a request, a screen for entering a store visit purpose is displayed on the display operation unit 31, and the store visit purpose is acquired by receiving the input on the screen. Further, the slip item data generation unit 39b can reflect information such as a cash card read by the card reader 37 on the slip item data 38e as information on the slip item.

  The slip item data generation unit 39b can create a plurality of slips for one receipt number. As shown in the example of the setting parameter 15a in FIG. 4, the numbering band of the reception number is set for each transaction type (payment / withdrawal, transfer, various notifications, foreign currency exchange, investment consultation, etc.) corresponding to the purpose of visiting the store. ing. When multiple slips are created and there are multiple transaction types, the receipt number is assigned the number corresponding to the transaction type with the highest priority based on the priority order for determining the numbering zone for each transaction type. Numbered in the obi. The numbering zone is divided into several categories depending on the transaction complexity and the like for each transaction type. For example, investment consultation is the highest priority transaction type, and in the following order, priority is determined in the order of foreign currency exchange, various notifications, transfers, deposits / withdrawals. Note that the priority order of transaction types is not limited to this, and these priority orders can be arbitrarily set by setting.

  The identity verification record generation unit 39c determines whether there is a transaction that requires identity verification based on the slip item data 38e generated by the slip item data generation unit 39b, and if there is a transaction that requires identity verification. If it is determined, a screen for inputting necessary items to be described in the personal identification document is displayed, the customer input is received, and the received content is registered in the personal verification record data 38f. In addition, the person confirmation record generating unit 39c registers the image of the person confirmation material acquired by the multi-card scanner 33 in the person confirmation record data 38f.

  When the registration process of the slip item data and the reception process of the data related to the identification document recording are completed, the registration data transmission unit 39d receives the registration number data 38b, the slip item data 38e, The personal identification record data 38 f is transmitted to the server 20.

  The number tag issue processing unit 39e requests the reception device 10 to obtain the reception number by requesting the reception device 10 for numbering in the reception number acquisition method of the setting parameter 38a. The receipt tag 35 is issued with a number tag on which the received receipt number is written.

  Next, a data configuration according to the first embodiment of the electronic bookkeeping machine 30 illustrated in FIG. 5 will be described. FIG. 6 is an explanatory diagram for explaining a data configuration according to the first embodiment of the electronic bookkeeping machine 30.

  The setting parameter 38a has information on the receipt number acquisition method. The reception number acquisition method is coded data, where “1” indicates that the reception number is acquired by reading the barcode on the number tag, and “2” indicates the reception number of the reception device 10. It shows acquiring from the receiving machine 10 by requesting numbering. The example of the setting parameter 38a in FIG. 6 indicates that the reception number acquisition method is “1” and the reception number is acquired by reading the barcode on the number tag.

  The reception number data 38b includes a reception number, a purpose of visiting the store, a reception date and time of reception of the store, information on the account of the customer who has received the store, and the number of slips for each type of slip to be created.

  In the example of the reception number data 38b in FIG. 6, the reception number is “150”, the purpose of visiting the store is “transfer”, the reception date for receiving the store is “2014/4/15”, and the reception time is “11:30”. The information of the customer's account corresponding to the cash card read by the card reader 37 includes information of the store number “0005”, the subject code “01”, and the account number “1234567”. This indicates that the number of slips by type is “0” for the deposit slip, “1” for the withdrawal slip, and “1” for the transfer request.

  The slip determination parameter 38c is data in which a store visit purpose is associated with a slip ID indicating the type of slip. In the example of the slip determination parameter 38c in FIG. 6, the slip ID corresponding to the deposit is “001”, the slip ID corresponding to the withdrawal is “002”, and the slip purpose is a slip corresponding to the transfer. This indicates that the ID is “003” and the purpose of visiting the store is “004” as the slip ID corresponding to the payment of tax public money.

  The slip template data 38d is data in which the item information of the slip corresponding to the slip ID associated with the slip ID indicating the type of the slip is stored in the record. The item information of the slip includes information such as an item identification ID for identifying an item for each item included in the slip. An example of the slip template data 38d in FIG. 6 is a record indicating that the slip with the slip ID “002” has an item with an item identification ID “020” and an item identification ID “030”. Is included.

  The slip item data 38e includes a slip ID associated with the registration date, the reception number, and the reception branch number, a registration start time and a registration end time of the item data of the slip corresponding to the slip ID, and a slip corresponding to the slip ID. This is data in which the item identification ID and the input item value are recorded for each item. The reception branch number is a number that is automatically numbered when a plurality of slips are created with one reception number, and is a serial number that identifies slips within the same reception number.

  In the example of the slip item data 38e in FIG. 6, the registration date is “2014/4/15”, the receipt number is “150”, and the slip ID associated with the receipt branch number “01” is “002”. The registration start time of the item data of the slip corresponding to the slip ID is “11:32”, the registration end time is “11:34”, and the input information of the slip item is the slip item item ID ID “020”. This indicates that a record indicating that the item value of the slip item corresponding to the item value “0005” and the item identification ID “030” is “01” is included.

  The personal identification record data 38f includes a reception number, a reception branch number, a registration date and a registration time when the personal identification record data 38f is registered, personal identification record information, and image data of the personal identification document. The identity verification record information includes the customer's name, occupation, purpose of transaction, name of identity verification document, and the like.

  In the example of the personal identification record data 38f in FIG. 6, the reception number is “150”, the reception branch number is “01”, and the registration date when the personal identification record data 38f is registered is “2014/4/15”. The registration time is “11:36”, the customer's name is “Tanaka Ichiro”, the occupation is “company employee”, the purpose of the transaction is “repayment of borrowing”, and the identification document is “driver's license” It is shown that.

  Next, an internal configuration according to the first embodiment of the server 20 illustrated in FIG. 2 will be described. FIG. 7 is a block diagram illustrating the internal configuration of the server 20 according to the first embodiment. The server 20 is connected to the input unit 21 and the display unit 22. The input unit 21 is a keyboard, a mouse, or the like, and the display unit 22 is a display device such as a liquid crystal panel.

  The server 20 includes a communication unit 23, a storage unit 24, and a control unit 25. The communication unit 23 is an interface unit for data communication with the accepting device 10, the electronic bookkeeping device 30, the window terminal 40, the staff terminal 93, the customer terminal 94, and the printer 95 via a communication line such as a LAN.

  The storage unit 24 is a storage device including a hard disk device, a nonvolatile memory, and the like. The storage unit 24 includes reception number data 24a, slip item data 24b, identity confirmation record data 24c, processing history data 24d, and window status data 24e.

  The receipt number data 24a is data obtained by adding information indicating the status of the accepted receipt number data 38b to the record registered by accepting the receipt number data 38b from the electronic bookkeeping machine 30. The information included in the receipt number data 24a can be updated by the window terminal 40, and the result of the update is reflected in the receipt number data 24a.

  The slip item data 24b is data obtained by adding information indicating the state of the accepted slip item data 38e to the record registered by receiving the slip item data 38e from the electronic bookkeeping machine 30. The slip item data 24b can be added, updated, and deleted by the window terminal 40, and the result of addition, update, and deletion is reflected in the slip item data 24b.

  The personal identification record data 24c is data registered by accepting the personal identification record data 38f from the electronic bookkeeping machine 30. The information included in the personal identification record data 24c can be added, updated, and deleted by the window terminal 40, and the result of addition, update, and deletion is reflected in the personal identification record data 24c.

  The processing history data 24d is information that records the results of processing by the window terminal 40 for the records registered in the reception number data 24a. The window status data 24e is information having the same configuration as the window status data 15d of the accepting machine 10, but is data that the server 20 uniquely manages.

  The control unit 25 is a control unit that controls the entire server 20, and includes a receipt number data management unit 25a, a slip item data management unit 25b, an identity verification record management unit 25c, a call interlocking processing unit 25d, a totaling processing unit 25e, and a window. It has a state management unit 25f. Actually, programs corresponding to these functional units are stored in a ROM or non-volatile memory (not shown), and the corresponding processes are executed by loading these programs into a CPU (Central Processing Unit) and executing them. I will let you.

  The receipt number data management unit 25a accepts the receipt number data 38b from the electronic bookkeeping machine 30, and registers it as the “accepted” state in the receipt number data 24a. In addition, when the reception number data management unit 25a receives the update information of the reception number data 24a from the window terminal 40, the update number is reflected in the reception number data 24a.

  The slip item data management unit 25b receives the slip item data 38e from the electronic bookkeeping machine 30, adds information indicating an initialized state, etc., and registers it in the slip item data 24b. In addition, when the slip item data management unit 25b receives information on addition, update, and deletion of the slip item data 24b from the window terminal 40, the slip item data management unit 25b reflects the information on addition, update, and deletion in the slip item data 24b. The slip item data 24b includes information indicating whether or not the corresponding slip has been printed. The slip item data 24b receives a notification from the window terminal 40 that the slip has been printed, and updates the printed slip.

  The principal confirmation record management unit 25c receives the principal confirmation record data 38f from the electronic bookkeeping machine 30, and registers it in the principal confirmation record data 24c. In addition, when the personal identification record management unit 25c receives update information of the personal identification record data 24c from the window terminal 40, the personal identification record management unit 25c reflects the updated contents in the personal identification record data 24c.

  The call interlocking processing unit 25d receives the call reception number corresponding to the call reception number included in the call notification based on the call notification including the reception number from the reception device 10 and the call window information shown in (j) of FIG. The information of the record extracted from the data 24a, the information of the record extracted from the slip item data 24b corresponding to the receipt number, and the information of the record extracted from the personal identification record data 24c corresponding to the receipt number are called. The information is transmitted to the window terminal 40 corresponding to the call window information included in the notification.

  In addition, when the call link processing unit 25d transmits these data to the window terminal 40, the call window number corresponding to the call window included in the call notification from the reception device 10 is added to the call window number of the reception number data 24a. Is changed to “process completed”, and the status of the record corresponding to the call reception number included in the call notification from the reception device 10 of the reception number data 24a is indicated as “called”. The status is changed and the call counter number is registered in the call counter number of the record.

  The tabulation processing unit 25e tabulates the receipt number data 24a and tabulates the number of customers waiting for a call and the number of slips. Further, the totalization processing unit 25e totals the processing history data 24d, and performs totalization related to the number of processed slips and the person in charge who performed the processing.

  The window status management unit 25f is a management unit that manages whether or not the window is being handled by a customer, and manages the managed contents as window status data 24e. Specifically, if a call notification including the identification information of the window, which is a notification indicating that the customer is called based on the operation of the teller monitor 91, is received, the state of the window corresponding to the identification information included in the call notification Is being handled by customers. If a customer service end notification including the window identification information is received from the window terminal 40, the status of the window corresponding to the identification information included in the customer service end notification is updated to a state indicating that the customer service has ended. To do. Further, when the slip registered by the customer is printed from the counter terminal 40, the status of the corresponding counter is updated to a state indicating that the slip has been printed. Further, when the customer service end notification is received or the slip is printed, the window status management unit 25f associates the detected content with the window identification information and transmits it to the accepting machine 10. The accepting machine 10 accepts such information and updates the window status data 15d managed by the accepting machine 10.

  In the first embodiment, the reception device 10 can receive the customer response end notification and notify the reception device 10 that the slip has been printed, so that the reception device 10 can grasp the state of each window and call the customer. However, the present invention is not limited to this. For example, the window status management unit 25f is provided with a function for determining whether or not a customer can be called to the window. In the receiving machine 10, when a call operation by the teller monitor 91 is performed, whether or not the customer can call the window is determined. The server 20 transmits a call admissibility determination request including the window identification information to the server 20, receives the result determined by the server 20 based on the window status data 24e, and performs processing based on the received determination result. May be.

  Next, a data configuration according to the first embodiment of the server 20 illustrated in FIG. 7 will be described. FIG. 8 is an explanatory diagram for explaining a data configuration according to the first embodiment of the server 20.

  The receipt number data 24a includes the receipt number, the purpose of the store visit, the date and time of receipt of the store visit, the customer status corresponding to the receipt number, the number of the called window, and the customer account information. This is data in which the number of slips created for each type is a record item. The state is coded data, and “1” has been received, “2” has been called, and “9” has ended processing. Account information includes information such as store number, subject, and account number.

  In the example of the reception number data 24a in FIG. 8, the customer whose reception number is “150” has the purpose of visiting the store as “transfer”, the reception date for receiving the store is “2014/4/15”, and the reception time is “11”. : 30 ”, the status is“ 2 ”, the call has been completed, the call window number is“ 1 ”, the information of the customer's account that has accepted the store is the store number“ 0005 ”, the subject is“ 01 ”, The account number is “1234567”, the number of slips to be created is “0”, the withdrawal slip is “1”, and the transfer request is “1”. It indicates that a record indicating that is included. Further, in the example of the reception number data 24a, the customer with the reception number “550” has the purpose of visiting the store as “loan”, the reception date for receiving the store is “2014/4/15”, and the reception time is “11: 35 ”, the status is“ 1 ”, the receipt has been received, the number of receipt slips by type is“ 0 ”, the withdrawal slip is“ 0 ”, and the transfer request is“ 0 ”. This indicates that a record indicating that the sheet is included is included.

  The slip item data 24b includes a slip ID associated with a registration date, a reception number, and a reception branch number, a registration start time and a registration end time of the item data of the slip corresponding to the slip ID, a state, This is data in which a correction flag, an addition flag, a print flag, an item identification ID for each slip item corresponding to the slip ID, and an input item value are record items. The status is coded information, “0” is unprocessed, “1” is called, “2” is pending, “8” is deleted, and “9” is processed Indicates. The correction flag is coded information, and “0” indicates that correction has not been performed, and “1” indicates that correction has been performed. The addition flag is coded information, indicating that “0” is data created by the electronic bookkeeping machine 30, and “1” indicates that it is added by the window terminal 40. The print flag is coded information, and “0” indicates that the slip corresponding to the record is not printed and “1” is printed. In the slip item data 24b shown in FIG. 8, "8" indicating deletion may be set in the state. That is, when the information related to the slip corresponding to the record is canceled, “8” is set in the state. However, the present invention is not limited to this, and a record may be deleted when it is canceled.

  In the example of the slip item data 24b in FIG. 8, the registration date is “2014/4/15”, the reception number is “150”, the slip ID associated with the reception branch number “01” is “002”, and the electronic The registration start time of the item data of the slip corresponding to the slip ID in the bookkeeping machine 30 is “11:32”, the registration end time is “11:34”, the state is “1”, and the correction flag is set. Is not corrected with "0", the addition flag is "0", created in the electronic bookkeeping machine 30, the print flag is "1", and the input information of the slip item is the item identification ID " This indicates that a record indicating that the item value of the slip item for “020” is “0005” and the item value of the slip item for the item identification ID “030” is “01” is included.

  The personal identification record data 24c is data having record items such as a registration date, a reception number, personal identification record information associated with the reception branch number, and image data of the personal identification document. The identity verification record information includes the customer's name, occupation, purpose of transaction, name of identity verification document, and the like.

  In the example of the personal identification record data 24c in FIG. 8, the registration date is “2014/4/15”, the reception number is “150”, the reception branch number is “01”, and the customer name is “Tanaka Ichiro”. , The occupation is “company employee”, the purpose of the transaction is “repayment of loan”, and the identification document is “driver's license”.

  The process history data 24d includes a process date, a reception number, a process start time and a process end time of processing at the window for the reception number, a person ID of a person who performed the process, a person name, This is data in which the number of finished created slips by type is a record item.

  In the example of the processing history data 24d in FIG. 8, the processing date is “2014/4/15”, the reception number is “150”, and the processing start time of processing at the window for the reception number is “11:50”. The processing end time is [11:55], the person in charge of the processed teller is “110”, the name of the person in charge is “Hanako Yamada”, and the number of created slips for each type of receipt is credited. This indicates that a record indicating that the slip is “0”, the withdrawal slip is “1”, and the transfer request form is “1” is included.

  Next, an internal configuration according to the first embodiment of the window terminal 40 illustrated in FIG. 2 will be described. FIG. 9 is a block diagram illustrating an internal configuration of the window terminal 40 according to the first embodiment. The window terminal 40 includes a display operation unit 41, a communication unit 42, a storage unit 43, a control unit 44, and a human sensor 45. The display operation unit 41 is a touch panel display or the like, and is an input / output unit that displays input items, displays operation input buttons, and receives input operations. The communication unit 42 is an interface unit for performing data communication with the server 20 via a communication line such as a LAN. The human sensor 45 is installed at a window where the window terminal 40 is installed, and detects that a customer called to the window has come to the window.

  The storage unit 43 is a storage device composed of a hard disk device, a nonvolatile memory, or the like. The storage unit 43 includes reception number list data 43a, reception number data 43b, slip determination parameter 43c, slip template data 43d, slip item data 43e, and personal identification record data 43f.

  The reception number list data 43a is list information related to an uncalled reception number or a list information related to a processed reception number acquired from the server 20 at the time of performing the process of displaying the uncalled list or processed list of the window terminal 40. is there.

  The receipt number data 43b is data in the same format as the receipt number data 38b of the electronic bookkeeping machine 30, and a record corresponding to the called customer of the receipt number data 24a received from the server 20 when calling the customer at the window. The stored data. In addition, when receiving an operation for inquiring the registered slip contents for any receipt number from the uncalled list or the processed list other than when calling the customer, the receipt number data 24a is designated from the server 20. A record corresponding to the receipt number is acquired and stored as the receipt number data 43b.

  The slip determination parameter 43c is the same as the slip determination parameter 38c of the electronic bookkeeping machine 30. The slip template data 43d is the same as the slip template data 38d of the electronic bookkeeping machine 30.

  The slip item data 43e is data in the same format as the slip item data 38e of the electronic bookkeeping machine 30, and a record corresponding to the called customer of the slip item data 24b received from the server 20 when the customer is called at the window. The stored data. In addition to the time of calling the customer, when the operation of inquiring the registered slip contents for any receipt number from the uncalled list or the processed list is accepted, the slip item data 24b is designated from the server 20. A record corresponding to the receipt number is acquired and stored as the slip item data 43e.

  The identity verification record data 43f is data in the same format as the identity verification record data 38f of the electronic bookkeeping machine 30, and corresponds to the customer who called the identity verification record data 24c received from the server 20 when calling the customer at the window. This is the data that stores the record to be recorded.

  The control unit 44 is a control unit that controls the entire counter terminal 40, and includes an acceptance number list display unit 44a, a slip item data update unit 44b, an identity confirmation record update unit 44c, an update data transmission unit 44d, a print processing unit 44e, It has a total result output unit 44f and a window state notification unit 44g. Actually, programs corresponding to these functional units are stored in a ROM or non-volatile memory (not shown), and the corresponding processes are executed by loading these programs into a CPU (Central Processing Unit) and executing them. I will let you.

  The reception number list display unit 44a receives an instruction from the display operation unit 41 and displays an uncalled list or a processed list.

  The slip item data update unit 44b stores, as the slip item data 43e, the record corresponding to the called customer of the slip item data 24b received from the server 20 when the customer is called to the window, and displays the contents of the slip item data 43e on the screen. And the change input is received, and the received content is reflected in the slip item data 43e. Further, the slip item data update unit 44b can cancel slip unit information registered in the slip item data 43e. In addition, the slip item data update unit 44b can add slip unit information to the slip item data 43e.

  Further, the slip item data update unit 44b can register a new slip by using the information related to the slip that has been once registered in the slip item data 43e but has been deleted. However, in that case, approval of officers and customers is necessary in order to prevent unauthorized information from being cited by the person in charge of the counter.

  The identity verification record update unit 44c stores, as the identity verification record data 43f, a record corresponding to the customer who has called the identity verification record data 24c received from the server 20 when the customer is called to the window. The contents are displayed on the screen and the input of the change is accepted, and the accepted contents are reflected in the personal identification record data 43f. In addition, the personal identification record update unit 44c can also delete the personal identification record unit information registered in the personal identification record data 43f. In addition, the person confirmation record update unit 44c can add a new person confirmation record to the person confirmation record data 43f.

  The update data transmission unit 44d transmits to the server 20 the update contents of the receipt number data 43b, the slip item data 43e, and the personal identification record data 43f, which are performed after calling the customer to the window. The print processing unit 44e outputs a slip and a personal identification record from the printer 95 based on the slip item data 43e and the personal identification record data 43f. Further, the print processing unit 44e displays on the screen the number of slips to be printed when the slip is printed. As a result, the operator can confirm that the slip output from the printer 95 has not been forgotten. The totaling result output unit 44f specifies the type of totaling to the server 20 and makes a totaling request, thereby acquiring the totaling result corresponding to the designation and outputting it to the display operation unit 41 or the printer 95.

  The window status notification unit 44g detects the end of printing of the slip at the window or the end of customer service, and transmits to the server 20 a print end notification indicating the end of printing of the slip or a customer service end notification together with the identification information of the window. The server 20 updates the window status data 24e based on these notifications.

  Next, a data configuration according to the first embodiment of the window terminal 40 illustrated in FIG. 9 will be described with reference to FIG.

  The receipt number list data 43a is data in which the receipt number, the customer name, the customer's purpose of visiting the store, the number of slips created by the electronic bookkeeping machine 30, the state, the person in charge of the teller, and the person in charge name are stored items. . The state is coded data, and “1” has been received, “2” has been called, and “9” has ended processing.

  In the example of the reception number list data 43a in FIG. 10, the reception number is “145”, the customer name is “Taro Suzuki”, the purpose of visiting the store is “tax public money”, and the number of slips created by the electronic bookkeeping machine 30 is “ 2 ”, the status is“ 2 ”, the call has been completed, the teller person in charge ID is“ 110 ”, and the person in charge name is“ Yamada Hanako ”is included. Yes. Also, if the receipt number is “549”, the purpose of visiting the store is “Various Notifications”, the number of slips created by the electronic bookkeeping machine 30 is “0”, the status is “9”, and the processing is completed. This indicates that a record indicating that the person ID is “205” and the person in charge is “Yuko Tanaka” is included.

  Next, screen transitions associated with screen configuration and operations related to input of slip items of slips to be created in the electronic bookkeeping machine 30 shown in FIG. 2 will be described with reference to FIG. The example of FIG. 11 is an example of screen transition when the setting parameter 38 a of the electronic bookkeeping machine 30 is set to read the receipt number from the number tag issued by the accepting machine 10.

  FIG. 11A is an initial screen of the electronic bookkeeping machine 30 and displays a message that the barcode reader 36 reads the barcode of the number tag issued by the accepting machine 10. When the barcode on the number tag is read by the barcode reader 36, the receipt number read from the barcode is displayed in the receipt number field at the center of the screen. At the bottom of the screen, confirm the receipt number displayed in the receipt number field at the center of the screen and the “Enter with numeric keypad” button to expand the screen for entering the receipt number using the numeric keypad and expand it to the next screen A “confirm” button is arranged.

  In the screen of FIG. 11A, when the barcode of the number tag issued by designating withdrawal for the purpose of visiting is read by the accepting machine 10 and the “Confirm” button is pressed, the screen shown in FIG. 11B is displayed. The screen transitions. In the screen of FIG. 11B, information on the cash card read by the card reader 37 and a message for confirming withdrawal from the displayed cash card account are displayed. Also, at the bottom of the screen in FIG. 11B, the QR code reader 34 is used to specify a withdrawal source account, and a “QR code reading” button for changing to a screen for specifying a withdrawal source account, and other accounts are designated by a numeric keypad or the like. "Others" button for transitioning to the screen for performing the operation, and "Confirmation" button for confirming that the withdrawal from the account displayed in FIG. Is done.

  If the “QR code reading” button is pressed on the screen of FIG. 11B, the screen transitions to the screen shown in FIG. On the screen of FIG. 11C, a message for reading the QR code including the account information displayed on the mobile terminal is displayed. In the center of the screen, a field for displaying information related to the account read from the QR code displayed on the mobile terminal is arranged. Also, at the bottom of the screen, a “card account” button for instructing to withdraw from the cash card read by the card reader 37 and a screen for designating another account using a numeric keypad are displayed. An “Other” button and a “Confirm” button for confirming withdrawal from the account displayed after reading the QR code and expanding it to the next screen are arranged.

  When the “card account” button is pressed on the screen of FIG. 11C, the screen returns to FIG. In addition, when the “confirm” button is pressed in FIG. 11B, or when the “confirm” button is pressed after reading the QR code displayed on the mobile terminal in FIG. Transition to the screen shown. In the example shown in FIG. 11, the QR code is read in FIG. 11C, information related to the account read from the QR code is automatically input, and the screen shifts to the withdrawal amount input screen in FIG. However, if all the input items including the withdrawal amount are registered in advance in the mobile terminal and the data of these input items is QR coded, all the items including the withdrawal amount are read by reading this QR code. The input item may be automatically input, and the screen shown in FIG.

  The screen of FIG. 11 (d) is a screen for inputting a withdrawal amount, a message for entering the withdrawal amount, a numeric keypad for entering the withdrawal amount, and the amount entered with the numeric keypad. And a field for the amount to be displayed. Also, at the bottom of the screen, a “confirm” button for confirming the amount displayed in the amount field and expanding it to the next screen is arranged.

  In FIG. 11D, if the withdrawal amount is input with the numeric keypad and the “Confirm” button is pressed, the screen changes to the screen shown in FIG. FIG. 11 (e) is a screen for confirming the input contents of the item of the withdrawal slip entered by the customer. A list of the input contents of the item of the withdrawal slip is displayed. When a button or item is modified, a message to the effect that the item name is touched is displayed. In addition, a “confirm” button is arranged at the bottom.

  When the “Confirm” button is pressed on the screen of FIG. 11E, the screen transitions to the screen shown in FIG. In the screen of FIG. 11F, a “Continue Create Other Voucher” button indicating that another voucher is to be created and a “Finish” button indicating that voucher creation is to be ended are arranged. .

  When the “Continue to create another slip” button is pressed on the screen of FIG. 11F, the screen transitions to the screen of FIG. The screen in FIG. 11G is a screen for selecting a slip to be created. On the screen of FIG. 11G, a button for designating a slip to be created and a “return” button for returning to the screen of FIG.

  Next, screen transitions associated with the screen configuration and operation related to confirmation of the contents of the slip items of the created slip in the window terminal 40 shown in FIG. 2 will be described with reference to FIG.

  FIG. 12A shows an initial menu screen of the window terminal 40. On the screen, a message to select a process, an “uncalled list” button indicating a process for displaying a list of customers who have not yet been called to the window, and a “processed list” indicating a process for displaying a list of processed customers ”Button, a“ slip creation ”button indicating creation of a new slip, and a“ total ”button for displaying a menu of various tabulation processes.

  By displaying the uncalled list, it is possible to confirm the details of the transaction desired by the customer in advance (transaction type: deposit, withdrawal, transfer, etc. and its amount), and the teller will be able to confirm before the customer comes to the counter. Can be ready. Also, information for personal identification such as account information for identifying VIPs and persons requiring attention is registered in the server 20 in advance, information associated with the customers included in the uncalled list and processed list, It is determined whether or not it is a VIP or a person requiring attention by matching the VIP and information related to the person requiring attention, and the discrimination result is displayed in an uncalled list or a processed list in an identifiable manner. May be.

  When the “uncalled list” button is pressed on the screen of FIG. 12A, the screen transitions to the screen shown in FIG. On the screen of FIG. 12B, an uncalled list, which is a list of customers waiting to be called to the window managed by the server 20, is displayed in a table format with one line per person. On the right side of each line of the uncalled list, a “reference” button for inquiring the contents of the created slip of the customer of the line is arranged. Also, at the bottom of the screen of FIG. 12B, a “return” button for returning to the initial menu screen of FIG. 12A and the previous page when the displayed uncalled list spans multiple pages. A “previous page” button for instructing a transition to the “next page” and a “next page” button for instructing a transition to the next page are arranged.

  In addition, when changing the contents of a customer slip item included in the uncalled list on the screen of FIG. 12B, the slip item content is changed by touching the receipt number displayed in the uncalled list. You can display a special screen. The contents displayed by touching the reception number of the uncalled list and the processed list at the window terminal 40 are displayed by narrowing down to transactions that can be processed at the window terminal 40. That is, only the slip data of the transaction corresponding to the business assigned to the window can be confirmed.

  Also, when the “Create slip” button is pressed on the screen of FIG. 12A, the screen transitions to the screen shown in FIG. On the screen of FIG. 12C, a button for designating a slip to be created as shown in FIG. 12 and a “return” button for returning to the initial menu screen of FIG.

  In the screen of FIG. 12B, for example, when the line of the reception number 151 is touched, the screen is changed to the screen shown in FIG. The screen of FIG. 12D is a screen displaying the item contents of the slip created by the customer of the receipt number 151 displayed in the uncalled list of FIG. As shown in FIG. 12D, the name of the slip created by the customer, the item name of the slip corresponding to the slip name, and the customer input content for the item name are displayed at the center of the screen. In the example shown in FIG. 12D, the customer corresponding to the reception number 151 has created two slips in the electronic bookkeeping machine 30, and the first of the two slips created on the right side of the slip name. "1/2" is displayed to indicate that Also. At the bottom of the screen in FIG. 12D, a “Back” button for returning to the initial menu screen in FIG. 12B, and when a plurality of slips have been created, created before the slip being displayed. “Previous slip” button for instructing display of information related to the slip, “Next slip” button for instructing display of information related to the slip created after the currently displayed slip, and slip being displayed A “Cancel” button for instructing cancellation of the current voucher and a “Confirm” button for transitioning to a screen that displays the item content of the next voucher after confirming the item content of the displayed voucher are arranged. The In addition, when changing the item contents of the slip displayed in FIG. 12D, the screen can be changed to a screen for changing the touched slip item by touching the slip item name.

  In FIG. 12, it has been described that the screen shifts to the screen of FIG. 12D by touching the receipt number from the uncalled list screen of FIG. 12B, but the customer is called by the call operation of the teller monitor 91. Also in this case, the screen of FIG. 12D corresponding to the customer's receipt number called in conjunction with the calling operation of the teller monitor 91 is automatically displayed.

  12B, for example, if the “reference” button on the right side of the line corresponding to the reception number 151 is pressed, the customer of the reception number 151 shown in FIG. Transit to the inquiry screen of the item contents of the slip created in. The display content of the screen is almost the same as that in FIG. 12D, but there is no “cancel” button and “confirm” button at the bottom of the screen as compared with FIG. Further, since the screen of FIG. 12E is a screen for inquiry, even if the slip item name is touched, a transition to a screen for changing the touched slip item is not performed.

  If confirmation of the item contents is accepted on the screen of FIG. 12D for all the slips, and if confirmation operations for all other slips are accepted by the same operation, confirmation is made based on the confirmed information. Printing of all the slips is started, and a screen for confirming the number of printed slips shown in FIG. 12 (f) is displayed. When the operator confirms that the number of slips output by the printer 95 matches the number of slips displayed in FIG. 12F, the operator presses a “confirm” button at the bottom of the screen. When the “confirm” button is pressed, the screen changes to the screen shown in FIG. The screen of FIG. 12 (g) is a screen for inputting that all of the customer's correspondence at the window has been completed, and “END” for inputting that all the correspondence at the customer's window has been completed in the center of the screen. A button is placed. When the “end” button is operated, a customer response end notification is transmitted to the server 20.

  If the item name of the withdrawal amount is touched on the screen of FIG. 12D, the screen changes to the withdrawal amount change screen shown in FIG. If the withdrawal amount is entered on the screen of FIG. 12 (h) and the “confirm” button is pressed, the withdrawal amount is updated to the entered amount and the screen returns to the screen of FIG. 12 (d). If the contents are not changed after the screen transition in FIG. 12 (h), the screen returns to the screen of FIG. 12 (d) by pressing the “Return” button.

  Next, a processing procedure of processing related to the management of the state of the window after the customer is called on the teller monitor 91 shown in FIG. 2 will be described with reference to FIG.

  If the teller monitor 91 accepts the customer's call operation, the teller monitor 91 transmits a call request including identification information of the window where the teller monitor 91 is installed to the accepting machine 10 (step S101). If the call request is accepted, the window status management unit 16e of the accepting device 10 determines whether the window status for the identification information included in the call request received based on the window status data 15d is an uncalled status. A determination is made, and if the status of the window is an uninvoked state (step S201; Yes), the corresponding window status in the window status data 15d is updated to called (step S202). Also, the reception number data management unit 16d determines the reception number to be called from the reception number data 15c, and sends the identification information of the window received by the call request and a call instruction including the call reception number to the number calling device 92. Transmit (step S203). Further, the reception number data management unit 16d transmits a call notification including the reception number determined in step S203 and the window identification information included in the call request to the server 20 (step S204). In addition, when the state of the window for the identification information included in the call request is not an uncalled state (step S201; No), the process is terminated as a call impossible.

  If the call instruction transmitted from the accepting device 10 in step S203 is received, the number calling device 92 calls the customer's window based on the window identification information and the reception number included in the call instruction. (Step S301). Specifically, the customer is guided to the counter by display and voice output that guide the customer of the received reception number to the counter specified by the identification number.

  If the call notification transmitted from the accepting machine 10 in step S204 is received, the call interlocking processing unit 25d of the server 20 extracts information related to the slip corresponding to the reception number included in the call notification from the slip item data 24b. Then, information related to the slip corresponding to the receipt number extracted from the slip item data 24b is transmitted to the counter terminal 40 corresponding to the identification information of the counter included in the call notification (step S401).

  If the information related to the slip transmitted from the server 20 in step S401 is received, the slip item data update unit 44b of the window terminal 40 performs customer confirmation processing of the information related to the received slip, and converts the information into the confirmed slip. The slip is printed based on the information, and a notification that the printing process has been performed is transmitted to the server 20 (step S501). Details of the processing procedure for customer confirmation of information relating to the slip and print processing of the slip will be described later. If the notification that the printing transmitted in step S501 is performed from the window terminal 40 is received, the window status management unit 25f of the server 20 receives the notification that the slip including the identification information of the window has been printed. At the same time, the status of the corresponding counter in the counter status data 24e is updated to slip printed (step S402). If the notification that the voucher has been printed from the server 20 is received, the window status management unit 16e of the receiving machine 10 updates the status of the corresponding window in the window status data 15d to the voucher printed (step S205). ).

  Further, in the window terminal 40, the window status notifying unit 44g displays a screen for inputting that the customer service shown in FIG. 12G is completed following the process of step S501, and ends the customer service. Is received, and a customer service end notification is transmitted to the server 20 (step S502). If the customer service end notification transmitted in step S502 is received from the window terminal 40, the window status management unit 25f of the server 20 transmits a customer service end notification including the identification information of the window to the accepting machine 10, and The status of the corresponding window in the status data 24e is updated to “uncalled” which is the status in which the customer service has been completed (step S403). If the customer response end notification transmitted from the server 20 in step S403 is received, the window status management unit 16e of the reception machine 10 updates the status of the corresponding window in the window status data 15d to “uncalled” (step S206). ), The process is terminated.

  As described with reference to FIG. 13, in the first embodiment, a notification that the slip including the identification information of the window has been printed is transmitted to the receiving machine 10 in step S402, or the identification information of the window is displayed in step S403. By transmitting the customer response end notification including the information, the reception device 10 can grasp the customer correspondence information of the window, and the reception device 10 itself can determine whether or not the call can be made as shown in step S201. However, the present invention is not limited to this. For example, the server 20 is provided with a function for determining whether or not a customer can be called based on the window status data 24e, and the accepting machine 10 instead of judging whether or not the customer can be called by the accepting machine 10 itself in step S201. The server 20 may be requested to make a determination, and the process may be branched based on the determination result. In that case, since the receiving machine 10 does not need to manage the window status data 15d, the server 20 transmits a notification that the slip including the window identification information has been printed in step S402, In S403, it is not necessary to transmit a customer response end notification including the contact identification information.

  Next, a processing procedure of a series of processes such as the confirmation process of the contents of the slip item of the created slip and the print processing of the created slip in the window terminal 40 shown in FIG. 2 will be described with reference to the flowchart shown in FIG. The flowchart shown in FIG. 14 shows the detailed processing procedure of the slip confirmation / printing process (step S501) and the end acceptance / notification process (step S502) shown in FIG.

  When the data received from the server 20 in conjunction with the customer call operation of the teller monitor 91 includes information relating to the created slip (step S601; Yes), the slip item data updating unit 44b displays the information shown in FIG. All items of the input information of the created slip items as shown in FIG. 6 are displayed on the screen (step S602). When the data received from the server 20 does not include information related to the created slip (step S601; No), the process proceeds to step S609.

  When the operation of the “confirm” button indicating that there is no problem in the item input information of the created slip displayed on the screen displayed in step S602 is received (step S603; Yes), the process proceeds to step S604. When the operation of the “cancel” button indicating that the slip corresponding to the displayed information is canceled on the screen displayed in step S602 is received (step S603; No, step S605; Yes), the screen is displayed. In order to delete the existing slip, the information on the number of sheets for each type of the created slip in the receipt number data 43b is updated, and the record of the slip item data 43e corresponding to the corresponding slip is updated to a deleted state (step S606). ) If there is information related to a voucher that has not yet been confirmed among the information relating to the created voucher received from the server 20 (step S604; No), confirmation is still performed by returning to step S602. Process a slip that has not been processed.

  In addition, when an operation for selecting an item to be updated is accepted by tapping the name of the displayed slip item on the screen displayed in step S602 (step S605; No, step S607; Yes), the selected slip is selected. An input screen for changing the item is displayed, the change content is received, the slip item data 43e is updated based on the received content (step S608), and the process returns to step S602. If the selection operation of the item to be updated by tapping the name of the displayed slip item is not accepted (step S607; No), the process of step S608 is skipped and the process proceeds to step S602.

  When the information on all the slips received from the server 20 has been confirmed (step S604; Yes), the slip item data update unit 44b continuously creates other slips. If a screen for accepting the selection operation is displayed and another operation for not creating a slip is accepted (step S609; No), the slip item data confirmed or updated in the processing up to step S609 43e is determined whether or not there is a transaction that requires identity verification. If it is determined that identity verification is required (step S610; Yes), the identity verification record update unit 44c is registered from the server 20. If an identity verification record has been received, the content is displayed and a change input of the content of the registered identity verification record is accepted, and the identity verification record registered in the server 20 is accepted. It accepts the information of identification records to be registered to display the screen for the registration to be accepted, to update the registration or identification records data 43f of identification records data 43f at the reception contents (step S611). If it is not determined that identity verification is necessary (step S610; No), the process of step S611 is skipped.

  In the processing up to step S611, when there is valid information to be printed that has not been deleted in the slip item data 43e, or there is valid data to be printed in the personal identification record data 43f (step S612; Yes) ), The print processing unit 44e displays the number of slips to be printed on the display operation unit 41, prints the slip with the printer 95 based on the slip item data 43e, and confirms the identity based on the identity confirmation record data 43f. The record is printed by the printer 95 (step S613). In the processing up to step S611, there is no valid information to be printed that has not been deleted in the slip item data 43e, and there is no valid data to be printed in the personal identification record data 43f (step S612; No) ), Step S613 is skipped. The update data transmission unit 44d transmits the receipt number data 43b, the slip item data 43e, and the personal identification record data 43f to the server 20 (step S614). In the description of this flowchart, the receipt number data 43b, the slip item data 43e, and the person confirmation record data 43f are all transmitted to the server 20 in step S614. However, only the updated data may be transmitted.

  The window status notifying unit 44g displays a screen for inputting that the customer's response at the window as shown in FIG. 12G has been completed, and accepts the input (step S615). If the operation of the “end” button is accepted on the screen displayed in step S615 (step S616; Yes), the window status notifying unit 44g notifies the server 20 of the completion of the customer service indicating that all the customer services at the window are completed. Is transmitted (step S617), and the process ends. If the operation of the “end” button is not received on the screen displayed in step S615 (step S616; No), the process returns to step S616 to wait for the operation of the “end” button.

  If an operation for creating another slip is accepted on the screen for accepting an operation for selecting whether or not to create another slip (step S609; Yes), the slip item data update unit 44b is configured as shown in FIG. The screen for designating the slip to be created corresponding to the purpose of visiting the store as shown in c) is displayed to accept the designation of the slip to be created (step S618).

  The slip item data update unit 44b displays an input screen for an item that has not been entered in the slip item of the designated slip accepted in step S618, accepts input for the item, and adds the accepted input content to the slip item data 43e. It is registered in the slip item input information of the record (step S619). If there is a slip item for which the input process has not ended in the process of step S619 (step S620; No), the process returns to step S619. If the input process for all slip items has been completed in the process of step S619 (step S620; Yes), the slip item data update unit 44b displays all items of input information for the slip item of the slip being created. (Step S621).

  When an item selection operation indicating item correction is received on the screen displayed in step S621 (step S622; Yes), the process returns to step S619. In addition, when the pressing of the “Confirm” button indicating that there is no problem in the display content is received on the screen displayed in step S621 (step S622; No), the process returns to step S609.

  As described above, in the first embodiment, if a customer is called based on the operation of the teller monitor 91, the state of the window where the teller monitor 91 is installed is set to be in customer service, and the window terminal 40 handles the customer. If the operation indicating the end of the customer service is performed, the customer service is ended by setting the status of the customer service terminal 40 where the customer service termination operation has been accepted as the customer service completed, thereby managing whether or not the customer service is being handled by the customer. The call is configured to be restricted when a call operation from the teller monitor 91 installed at the customer service counter is accepted. Even if an operation is performed, it is possible to prevent the customer who is the object of the call operation from being disadvantaged and to smoothly deal with the customer.

  In the first embodiment, the end of the customer's response at the counter is accepted by the operation of the “end” button displayed on the screen of the counter terminal 40, but the present invention is not limited to this. For example, if the slip printing process is completed at the window terminal 40 and the presence sensor 45 that detects the presence of a person at the connected window detects that there is no person at the window, the customer service is automatically handled. It may be determined that has ended. Further, instead of the human sensor 45, an image acquisition device that acquires an image of an area including a window may be provided to detect whether there is a person at the window based on the image acquired by the image acquisition device. .

  In the first embodiment, a method has been described in which control is performed so that a customer cannot be called by mistake when the customer is handling at the counter. However, in the case where the operation of the “end” button is mistakenly operated at the window terminal 40 or the customer sensor 45 is used instead of the “end” button of the window terminal 40 to automatically end the customer service. In the case where the customer temporarily leaves the window when making the determination, a situation occurs in which the customer is called to the window due to an erroneous operation in the teller monitor 91 even though the customer service has not been completed yet. The possibility remains. Also, some financial institutions may hate to increase the operation of pressing the “end” button. Therefore, in the second embodiment, a case in which the customer's end operation is not performed by the “end” button, and the case where the control is performed so that the call is not called until the slip is printed is handled so that the customer is not disadvantaged. Will be described. In this case, even if the printing of the slip is completed, the customer may be called to the window by mistake even though the subsequent processing is incomplete. In this way, a method is described for enabling an appropriate response to a customer who has been called even though the previous customer has not yet been handled.

  First, the screen configuration of the window terminal 140 related to suspension of handling for a customer who has been called by mistake in Example 2 will be described with reference to FIG.

  FIG. 15A illustrates a configuration of a screen in which information related to a slip registered in advance by a customer in conjunction with the operation is displayed on the window terminal 140 when a call operation of the customer is performed on the teller monitor 91. It is a figure for doing. FIG. 15A is a screen corresponding to FIG. 12D of the first embodiment. Compared with the screen of FIG. 12D, a “hold” button is located above the “confirm” button at the lower right of the screen. There is a difference between the part where is placed and the part without the "Back" button. The “hold” button is a button for instructing to temporarily hold the processing of the customer who has called. The “return” button is not arranged when the screen is displayed in conjunction with the call operation.

  FIG. 15B is an initial menu screen of the window terminal 140 displayed in a state where customer service at the window is finished. FIG. 15B is a screen corresponding to FIG. 12A of the first embodiment. Compared with the screen of FIG. 12A, a portion where a “hold release” button is arranged at the bottom of the screen. There is a difference. When there is a customer who is put on hold by operating the “hold” button on the screen as shown in FIG. 15A, “hold release” is displayed on the initial menu screen as shown in FIG. When the button is arranged but there is no customer on hold, a screen without “hold release” similar to the screen shown in FIG. 12A is displayed. When this “hold release” button is operated, the customer who has been put on hold is called, and the screen changes to a screen linked to the customer call similar to FIG.

  In the screen shown in FIG. 15 (b), it is possible to select another process even though it is on hold. However, if there is a customer on hold, the process of the customer on hold is displayed. It can also be given top priority. When there is a customer on hold, the window terminal 140 may display the screen of FIG. 15C instead of displaying the initial menu screen of FIG. 15B. As shown in Fig. 15 (c), since there is a customer on hold at the top of the screen, a message to process the customer on hold is started, and the response to the customer on hold is started in the center of the screen A “hold release” button is provided for this purpose. When this “hold release” button is operated, the customer who has been put on hold is called, and the screen changes to a screen linked to the customer call similar to FIG.

  Next, an internal configuration according to the second embodiment of the window terminal 140 will be described. FIG. 16 is a block diagram illustrating an internal configuration of the window terminal 140 according to the second embodiment. In FIG. 16, the same components as those of the counter terminal 40 of the first embodiment shown in FIG. 9 are denoted by the same reference numerals, the description of the same components as the counter terminal 40 is omitted, and the components different from the counter terminal 40. Is mainly described.

  The block diagram of the window terminal 140 shown in FIG. 16 is different from the block diagram of the window terminal 40 shown in FIG. 9 in that a hold / hold release processing unit 144h is added to the control unit 44. As shown in FIG. 15A, the hold / hold release processing unit 144 h displays a “hold” button on the screen displaying information related to the customer's slip displayed in conjunction with the customer's call, and holds the hold. The instruction is accepted. When the hold / hold release processing unit 144h receives a hold instruction, the hold / hold release processing unit 144h notifies the server 120 of the hold and shifts to the screen illustrated in FIG. 15B or 15C.

  The hold / hold release processing unit 144h transmits a hold release request to the server 120 when an operation of “hold release” is received on the screen shown in FIG. 15B or 15C. Further, when the hold / hold release processing unit 144h receives information related to the customer's slip that has been put on hold as a response to the hold release request, the screen changes to a screen as shown in FIG. 15A and releases the hold. Transit to the screen for customer support.

  Next, an internal configuration according to the second embodiment of the server 120 will be described. FIG. 17 is a block diagram illustrating the internal configuration of the server 120 according to the second embodiment. In FIG. 17, the same components as those of the server 20 of the first embodiment shown in FIG. 7 are denoted by the same reference numerals, the description of the same components as the server 20 is omitted, and the components different from the server 20 are mainly described. explain.

  As shown in FIG. 17, the server 120 is compared with the block diagram of the server 20 shown in FIG. 7, the reception number data 124 a and the window status data 124 e for the storage section 24, and the window status management section 125 f for the control section 25. However, there is a difference from that of Example 1. Further, in the second embodiment, a reserved data management unit 125g is added to the control unit 25 as compared with the first embodiment.

  In the receipt number data 124a, the “pending” state is added to the contents of the state associated with the receipt number. Further, the window status data 124e is changed to a status that can be managed as the window status as compared with the first embodiment. In the second embodiment, the window terminal 140 does not have an “end” button for inputting that customer service has been completed after the completion of slip printing. Since the status of “Not Called” indicating that it is in a state is indistinguishable, it will transition to the “Not Called” status when printing of the voucher is completed, and the “Voucher Printed” status will be deleted. The

  The window state management unit 125f of the control unit 25 does not have the process related to the “end” button in the first embodiment. Further, when the window status management unit 125f receives a notification of the completion of the printing of the slip from the window terminal 140, the window status management unit 125f updates the corresponding window status in the window status data 124e to a call waiting status and corresponds to the receiving machine 110. Notifies that the status of the counter is in the call waiting state.

  If the hold data management unit 125g of the control unit 25 receives the notification of the hold from the window terminal 140, the hold data management unit 125g refers to the reception number data 124a and serves as the window for the window terminal 140 that is the notification source of the hold notification. The reception number that has been called is specified, and the state of the reception number data 124a for the specified reception number is updated to “pending”. In addition, the pending data management unit 125g transmits information indicating that the status is “pending” to all the subordinate terminal terminals 140 under its control. If the window terminal 140 receives information from the server 120 that there is a customer who is “pending”, then the initial terminal screen is displayed as shown in FIG. 15B or FIG. 15C. As shown, the screen including the “Release Hold” button is displayed. When the initial menu screen that does not include the “hold release” button is displayed and information indicating that there is a customer who is “pending” is received from the server 120, the timing shown in FIG. b) or a screen as shown in FIG.

  When the hold data management unit 125g receives a hold release request from the window terminal 140, the hold data management unit 125g specifies the reception number in the “pending” state in the reception number data 124a. Then, data corresponding to the reception number specified from the slip item data 24b is extracted and returned to the window terminal 140 as a response to the hold release request. In addition, the pending data management unit 125g transmits a request for recalling the customer with the specified reception number to the reception device 110. The accepting machine 110 that has received the recall request performs a call process for the customer of the receipt number included in the recall request.

  Next, a data configuration according to the second embodiment of the server 120 illustrated in FIG. 17 will be described with reference to FIG. The items held in the record of the receipt number data 124a are the same as the receipt number data 24a of the first embodiment as shown in FIG. 18, but the number of pending statuses “3” is increased. In the example of the record corresponding to the reception number “150” of the reception number data 124a in FIG. 18, the purpose of visiting the store is “transfer”, the received date and time is “11:30” of “2014/4/15”, and the state is “3”. ”Is on hold, the window number of the called window is“ 1 ”, and the cash card for the store number“ 0005 ”, the subject“ 01 ”, and the account number“ 1234567 ”is read.

  As shown in FIG. 18, the items stored in the window of the window status data 124e are the same as the window status data 24e of the first embodiment, but the slip of “2” is not printed for the window status. In the second embodiment, since the end of customer service by the “end” button as shown in FIG. 12G is not explicitly input, “0” not called and “2” slip printed. Since these cannot be distinguished from each other, they are integrated with “0” uncalled. In the example of the window status data 124e in FIG. 18, the window of the window with the window number “1” is “0”, the customer slip has been printed, the customer has not been called, and the window with the window number “2”. The status is “1”, indicating that the customer has been called.

  Next, an internal configuration according to the second embodiment of the receiving machine 110 will be described. FIG. 19 is a block diagram illustrating the internal configuration of the accepting device 110 according to the second embodiment. In FIG. 19, the same components as those of the receiving machine 10 according to the first embodiment shown in FIG. 3 are denoted by the same reference numerals, and the description of the same components as those of the receiving machine 10 is omitted. Is mainly described.

  As shown in FIG. 19, the reception device 110 is compared with the block diagram of the reception device 10 shown in FIG. 3, the window status data 115 d for the storage unit 15, and the window status management unit 116 e for the control unit 16. Difference from Example 1. In the second embodiment, a recall processing unit 116f is added to the control unit 16 as compared with the first embodiment.

  The window status data 115d is the same as the window status data 124e of the server 120 shown in FIG. 17, and the difference from the first embodiment is also the same as the difference from the first embodiment of the window status data 124e of the server 120. In addition, the window state management unit 116e of the control unit 16 manages the slip printed state including the unprinted state corresponding to the change of the window state data 115d.

  The recall processing unit 116f accepts a recall request from the server 120 and performs a recall process for the customer with the receipt number included in the recall request. Specifically, the recall processing unit 116 f transmits the reception number included in the recall request to the number calling device 92 to call the customer by the number calling device 92.

  Next, the processing procedure of the hold processing of the customer who has called by mistake will be described. FIG. 20 is a sequence diagram showing a processing procedure of a holding process for a customer who has called by mistake.

  If the call request from the teller monitor 91 is accepted, the receipt number data management unit 16d of the accepting machine 110 calls the call containing the identification information of the window corresponding to the teller monitor 91 that is the transmission source of the call request and the receipt number of the calling customer. A notification is transmitted to the server 120 (step S701). If the call notification transmitted from the accepting device 110 is received in step S701, the call interlocking processing unit 25d of the server 120 extracts information related to the slip corresponding to the reception number included in the call notification from the slip item data 24b. Then, information relating to the slip corresponding to the receipt number extracted from the slip item data 24b is transmitted to the counter terminal 140 corresponding to the identification information of the counter included in the call notification (step S801).

  If the information related to the slip transmitted from the server 120 is received in step S801, the slip item data updating unit 44b of the window terminal 140 shows the information related to the received slip shown in FIG. The screen is displayed (step S901). If the operation of the “hold” button is accepted on the screen displayed in step S901, the hold / hold release processing unit 144h notifies the server 120 that the process of the customer that has been called is temporarily held. (Step S902).

  If the notification indicating the hold transmitted from the window terminal 140 is received in step S902, the hold data management unit 125g of the server 120 is called to the window for the window terminal 140 that is the notification source of the hold notification. And the status of the receipt number data 124a for the identified receipt number is updated to “pending” (step S802). In addition, the pending data management unit 125g transmits information indicating that there is a customer in a “pending” state to all the subordinate terminal terminals 140 (step S803).

  Subsequent to step S902, the window terminal 140 displays a screen including a “hold release” button as shown in FIG. 15B or 15C (step S903), and ends the process.

  Next, the processing procedure of the holding cancellation processing of the customer who has put on hold will be described. FIG. 21 is a sequence diagram showing a processing procedure of a hold cancellation process for a customer who has put a hold.

  If the operation of the “hold release” button is accepted on the screen as shown in FIG. 15B or 15 C, the hold / hold release processing unit 144 h of the window terminal 140 holds the server 120 on hold. A cancellation request is transmitted (step S1001). If the hold release request is received from the window terminal 140, the hold data management unit 125g of the server 120 identifies the receipt number in the “pending” state in the receipt number data 124a, and identifies the identified receipt. The customer's recall request for the number is transmitted to the accepting machine 110 (step S1101). Further, the hold data management unit 125g of the server 120 extracts data corresponding to the reception number specified from the slip item data 24b, and transmits the data to the window terminal 140 as a response to the hold release request (step S1102). Further, the hold / hold release processing unit 144h updates the state of the reception number data 124a from “pending” to “called” (step S1103).

  If the recall request transmitted from the server 120 in step S1101 is received, the recall processing unit 116f of the accepting device 110 transmits an instruction for calling the receipt number included in the accepted recall request to the number calling device 92. (Step S1201). If an instruction for calling the designated receipt number is received from the accepting machine 110, the number calling device 92 displays the designated receipt number or outputs a voice by calling the customer corresponding to the receipt number. Call processing to the request sender window is performed (step S1301).

  If the information related to the slip transmitted from the server 120 in step S1102 is received, the slip item data update unit 44b of the window terminal 140 performs customer confirmation of the information related to the received slip and relates to the confirmed slip. The slip is printed based on the information, and a notification that the printing process has been performed is transmitted to the server 120 (step S1002). If the notification that the printing transmitted in step S1002 is performed from the window terminal 140 is received, the window status management unit 125f of the server 120 adds the identification information of the window to the notification that the received printing is performed. And the status of the corresponding counter in the counter status data 124e is updated to uninvoked (step S1104). If the notification from the server 120 that the printing has been performed is received, the window status management unit 116e of the reception device 110 updates the status of the corresponding window in the window status data 115d to “uncalled” and displays the initial menu screen. A transition is made (step S1202).

  As described above, in the second embodiment, it is possible to temporarily hold a response to a customer who has called, and when there is a customer on hold, the customer who is put on hold at the window terminal 140 is given priority as a window. Even if the customer has been called to the counter by mistake, the customer who has been called will be treated unfavorably. It is possible to avoid the problem and to deal with the customer smoothly.

  In the second embodiment described above, it is possible to release the hold at the window terminal 140 different from the window terminal 140 that performed the hold operation, but the present invention is not limited to this. For example, when the hold operation is performed, the slip information of the customer who has been put on hold is stored in the window terminal 140 that performed the hold operation, and the hold release operation is performed only at the window terminal 140 that performed the hold operation. You may be able to do it. In addition, in such a case that the hold release operation can be performed only at the window terminal 140 that has performed the hold operation, the request is not limited to the case where the call is erroneously called, but the request of the customer who is called is accepted. The customer is waiting in the lobby during the hold, and the customer who has been on standby is released again by canceling the hold when all accepted transactions are completed. You can also use these functions by calling

  In the second embodiment, the hold button and the hold release button are described as being provided in the window terminal 140, but the present invention is not limited to this. For example, the teller monitor 91 may receive an operation corresponding to holding or releasing the hold, and notify the corresponding counter terminal 140 of the received content.

  Moreover, although Example 1 and Example 2 described as an example the case where the electronic bookkeeping machine 30, the servers 20, 120, the window terminals 40, 140 and the receiving machines 10, 110 cooperate, the present invention is limited to this. It is not a thing. For example, a transaction completion notification indicating that customer service has been completed is transmitted directly from the window terminals 40 and 140 to the reception machines 10 and 110, so that the reception machines 10 and 110 are connected to a window that has not received the transaction completion notification. If there is a call request, the call request may be rejected and only a call request to the window that has received the transaction completion notification may be allowed. Moreover, you may make it transmit a transaction completion notification from the teller monitor 91 to the receiving machines 10 and 110 instead of notifying from the window terminals 40 and 140.

  In the first and second embodiments described above, the electronic bookkeeping machine 30 and the counter terminals 40 and 140 have been described as having processing units that operate in the respective terminal devices. However, the present invention is not limited to this. Is not to be done. For example, in the electronic bookkeeping machine 30 and the window terminals 40 and 140, only display and operation reception are performed using a Web browser or the like, and processing units included in the control units of the respective terminal devices described in the first and second embodiments. The processing realized by may be performed by the servers 20 and 120.

  Further, in the above-described first and second embodiments, the example in which the barcode including the information of the reception number is printed on the number tags issued by the reception machines 10 and 110 has been described. In the case where the barcode is not printed on the number tags issued by the reception machines 10 and 110, the reception number using the numeric keypad displayed on the screen in the electronic bookkeeping machine 30 is not limited. May be entered manually.

  In the first and second embodiments described above, the servers 20 and 120 are provided as a system configuration separately from the electronic bookkeeping machine 30, but the functions of the servers 20 and 120 are realized by the electronic bookkeeping machine 30. May be. In addition, when a plurality of electronic bookkeeping machines 30 are installed, one of the plurality of electronic bookkeeping machines 30 is set as a parent machine, and the other as a child machine, and the parent machine has the functions of the servers 20 and 120. You may do it.

  In addition, each configuration illustrated in the above-described first and second embodiments is functionally schematic and does not necessarily need to be physically configured as illustrated. That is, the form of distribution / integration of each device is not limited to that shown in the figure, and all or a part thereof may be functionally or physically distributed / integrated in an arbitrary unit according to various loads or usage conditions. Can be configured.

  As described above, the reception call system and the reception call method according to the present invention are targeted for the call operation even if the call operation is performed erroneously when there is a customer who is currently handling the counter. It is suitable for avoiding disadvantageous treatment of customers and making it possible to deal with customers smoothly.

10, 110 Reception machine 11, 31, 41 Display operation unit 12 Number tag printing unit 14, 23, 32, 42 Communication unit 15, 24, 38, 43 Storage unit 15a, 38a Setting parameter 15b Reception number numbering data 15c, 24a , 38b, 43b, 124a Reception number data 15d, 24e, 115d, 124e Window status data 16, 25, 39, 44 Control unit 16a Reception processing unit 16b Reception number numbering unit 16c Number tag issuing unit 16d Reception number data management unit 16e , 25f, 116e, 125f Window status management unit 20, 120 Server 21 Input unit 22 Display unit 24b, 38e, 43e Slip item data 24c, 38f, 43f Personal identification record data 24d Processing history data 25a Receipt number data management unit 25b Slip item Data Management Department 25c Identity record management 25d Call interlocking processing unit 25e Counting processing unit 30 Electronic bookkeeping machine 33 Multi-card scanner 34 QR code reader 35 Receipt printer 36 Bar code reader 37 Card reader 38c, 43c Document determination parameter 38d, 43d Document template data 39a Receipt number data management unit 39b Slip item data generation unit 39c Identity verification record generation unit 39d Registration data transmission unit 39e Number tag issue processing unit 40, 140 Counter terminal 43a Reception number list data 44a Reception number list display unit 44b Slip item data update unit 44c Personal identification record update unit 44d Update data transmission unit 44e Print processing unit 44f Total result output unit 44g Counter status notification unit 45 Human sensor 90 Office monitor 91 Teller monitor 92 Number calling device 93 Staff terminal 94 Customer terminal 95 Printer 116f Recall processing unit 125g On-hold data management unit 144h On-hold / hold release processing unit

Claims (9)

A plurality of window terminals arranged at the window of the financial institution;
A transaction completion notification receiving means for receiving a transaction completion notification of a customer who is currently responding from any of the plurality of window terminals;
Until the transaction completion notification is received from any window terminal by the transaction completion notification receiving means, a new customer call request to the window terminal that has received the transaction completion notification is rejected. An acceptance call system comprising: a determination unit that, when accepting a transaction completion notification, determines that a new customer call request is permitted to the window terminal that accepted the transaction completion notification. An electronic bookkeeping machine that is disposed in a store of a financial institution and generates slip information including transaction contents requested by the customer based on an input operation of the customer;
Storage means for storing slip information generated by the electronic bookkeeping machine;
If it is determined by the determining means that the call request is allowed, the information processing apparatus further comprises slip information notifying means for notifying the window terminal of the customer slip information to be called stored in the storage means. The reception call system according to claim 1. The window terminal is
The acceptance call system according to claim 2, further comprising notification means for notifying the transaction completion notice acceptance means to the transaction completion notice acceptance means when predetermined processing is performed. Each window terminal
Further comprising output means for outputting the contents of the customer's slip information notified by the slip information notifying means or the contents of the customer's slip information modified as post-confirmation slip information,
The notification means includes
The reception call system according to claim 3, wherein when the post-confirmation slip information is output by the output unit, the transaction completion notification is notified to the transaction completion notification reception unit. An end acceptance means for accepting the completion of the response of the customer called to the window;
The notification means includes
4. The transaction completion notice is notified to the transaction completion notice accepting means on the condition that it is accepted that the response of the customer called to the window by the termination accepting means is finished. The reception call system described in 1. Each window terminal
Interruption registration means for interrupting the processing for the customer slip information notified by the slip information notification means, and registering information related to the interrupted customer slip information;
The restarting means for restarting the processing for the customer slip information suspended based on the information related to the customer slip information registered by the suspension registration means, further comprising: The reception call system according to any one of the above. The restarting means includes
The reception call system according to claim 6, wherein the processing for the customer slip information interrupted at another window terminal is resumed. Each window terminal
It further comprises a human detection means for detecting the presence of a person at the window corresponding to each window terminal
The determination means includes
The acceptance call system according to any one of claims 1 to 7, wherein when the person detection means detects that a person is present at the window, a new customer call request is rejected. A transaction completion notification acceptance step for accepting a transaction completion notification of a customer who is currently responding from any of a plurality of window terminals arranged at a window of a financial institution;
Until the transaction completion notification is received from any window terminal by the transaction completion notification reception step, a new customer call request to the window terminal that has received the transaction completion notification is rejected. And a determination step of determining that a new customer call request to the window terminal that has received the transaction completion notification is permitted if a transaction completion notification is received.

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