JP2017049882A - Order management system, order management device and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To implement turn waiting management corresponding to multiple languages.SOLUTION: An order management system for managing turn waiting of reservations in a facility comprises: a storage part for storing a turn waiting list including status information of a turn waiting group in the facility; a first display part for displaying information of the turn waiting list; a second display part for displaying information of languages that can be selected as a language to be displayed on a screen; a first input part for accepting selection input of a language displayed on the second display part; and a third display part which displays information for adding the turn waiting group or updating the status information in the language selected by the selection input.SELECTED DRAWING: Figure 4

Description

  The present invention relates to an order management system, an order management apparatus, and a program.

  2. Description of the Related Art Conventionally, various order management systems have been employed in restaurants, banks, government offices, and the like in order to arrange the order of customers waiting for their services.

  For example, in a popular restaurant or the like, a customer-designated reservation form is prepared, and the customer's order is managed by writing the name and the number of the reservation person therein (for example, Patent Document 1 (particularly, paragraphs 0003 to 0003). 0007)).

JP 2004-94380 A

  However, in this order management system using reservation forms, the clerk mainly fills in the reservation list directly on the reservation form designated by the store, or the reservation person writes the name and number of people on the reservation form himself. However, there is a problem that the work burden on the store side and the burden on the reservation person are large. Furthermore, when the reservation person is a foreigner, it is difficult for the reservation person to make a reservation smoothly or to grasp the waiting time because the reservation person is not multilingual.

  The present invention has been made in view of the circumstances described above, and the reservation person can save the trouble of entering the name and number of users of the representative on the reservation form provided in the store, etc., and is compatible with multiple languages. One of the purposes is to realize the waiting list management.

  The order management system according to an embodiment of the present invention is an order management system for managing a waiting order for reservations in a facility, and stores a waiting list that includes status information of a waiting group in the facility; A first display unit that displays information of the waiting list, a second display unit that displays information of a language that can be selected as a language displayed on the screen, and a language displayed on the second display unit A first input unit that accepts a selection input; and a third display unit that displays information for adding the waiting group or updating the status information in a language selected by the selection input. Is.

  Moreover, you may make it provide the waiting state provision part which provides the information of the present waiting time to the terminal device which the visitor who is waiting for a turn owns according to the language selected by the said selection input.

  Further, a call message notification unit may be provided for notifying a terminal device owned by a visitor waiting for a turn in a language selected by the selection input, a call message notifying that the turn has come. Good.

  According to the language selected by the selection input, a telephone call unit may be provided which makes a telephone call notifying that a turn has come to a telephone owned by a visitor waiting for the turn.

  According to the present invention, it is possible to save the trouble of a reservation person entering the name of the representative and the number of users on a reservation form provided in a store or the like, and to realize turn waiting management corresponding to multiple languages.

It is a figure which shows schematic structure of the order management system 1000 which concerns on 1st Embodiment. 3 is a block diagram illustrating a main configuration of an order management terminal 100. FIG. It is the figure which illustrated the setting screen which validates a multilingual function. 5 is a flowchart showing a flow of a new registration acceptance process waiting for a turn in the turn management system 1000. It is the figure which illustrated the reception screen for performing reception waiting in order. It is the figure which illustrated the language selection screen for selecting a language. It is the figure which illustrated the number of people designation screen for designating the number of people who wait for turn. It is the figure which illustrated the seat designation | designated screen for designating the kind of seat. It is a figure which shows schematic structure of the order management system 1000 'concerning 2nd Embodiment. It is a sequence diagram in the case where order management is performed using three order management terminals 100A to 100C.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. In addition, the same code | symbol is attached | subjected to the same element and the overlapping description is abbreviate | omitted.

A. First Embodiment FIG. 1 is a diagram showing a schematic configuration of an order management system 1000 according to the present embodiment. As shown in the drawing, the order management system 1000 supervises the order management terminal 100 provided in a facility such as a restaurant, the printer 200 connected to the order management terminal 100, and the communication network N. And a management server 300 to be managed.

  In the present embodiment, a case where a waiting time of a visitor is managed is described as an example regarding a food and beverage service provided by a certain restaurant A. However, the present invention is not limited to this, and stores such as complex amusement systems, shopping malls, department stores, etc. It can be applied to any facility that manages waiting for visitors such as hospitals and public facilities. Further, for convenience of explanation, the order management terminal 100 installed in the restaurant A and the order management terminal 100 installed in the store B are illustrated, but the order management terminal 100 installed in many facilities is displayed by the management server 300. It is managed.

  The order management terminal 100 is installed near the entrance of a facility, etc., and is a terminal device for managing the waiting time when a visitor enters the facility or receives a service. A tablet terminal or the like is used. The The service providers are all types of business and business categories. Of course, the order management terminal 100 is not limited to the tablet terminal, but is connected to the management server 300 via the communication network N such as a personal computer (PC), a notebook PC, a smartphone, a mobile phone, and a personal digital assistant (PDA). Any terminal device capable of giving and receiving can be used.

  The printer 200 is connected to the order management terminal 100 by a wired cable or wirelessly, and issues a turn ticket or a coupon representing the number of waiting orders.

  The management server 300 is configured by, for example, a computer having high arithmetic processing capability, and a server function is realized by a predetermined server program operating on the computer. Here, the number of computers constituting the management server 300 is not necessarily one, and may be composed of a plurality of computers distributed on the communication network N. The management server 300 includes a management database 310 and a processor 320 for managing the order management terminal 100 for each facility. The management database 310 includes a client management table TA1, a status management table TA2 (storage unit), a calling list management table TA3, and a waiting item management table TA4.

  In the client management table TA1, a unique ID and a passcode (account) are registered in association with each facility. Here, “ID: A1...” And “passcode: AA2...” Are set for the order management terminal 100 used in “Restaurant A”. The ID and passcode for each facility are set by, for example, an administrator (for example, a store owner) who performs waiting management at each facility when the system is introduced. In this embodiment, it is assumed that one order management terminal 100 is used in one facility, but a plurality of order management terminals 100 may be used in one facility (see the second embodiment). When a plurality of order management terminals 100 are used in one facility, the same ID and passcode may be used. For example, a plurality of IDs and passwords may be used properly according to predetermined conditions.

  In the status management table TA2, a waiting list for each facility is registered. This waiting list includes a list of persons waiting for the turn (waiting set) and information (status information) representing the status (status) of each turn waiting group. The status information is, for example, any one of “Not Called”, “Calling”, “Guided”, and “Cancel”. “Calling” means that the reservation is notified that the reservation order has arrived, and the guidance has not been completed. Specifically, the reservation person in the store is called verbally, or is informed by telephone or e-mail. “Guided” means that the reservation person who has come in turn is guided and waiting for the turn has been completed. “Uncalled” means that neither calling nor guidance has been performed after registration in the waiting list. “Cancel” means that the waiting for the turn has been canceled. The status management table TA2 also holds information on the last update date / time of the waiting list. The contents of the waiting list are changed based on new registration information to the waiting list transmitted from the order management terminal 100 or status update information (details will be described later).

  For example, for restaurant A, the receipt number “1”, the reception time “AM 11:11”, the reserved number of people “2 people”, the designated seat type “table”, and the status in one record of the waiting list Contains information such as “uncalled”. What information is used as status information can be set and changed as appropriate by the manager of each facility.

  The in-calling list management table TA3 is registered with the in-calling list obtained by extracting the “reception number” of the in-waiting group whose status indicates “in-calling” among the in-waiting groups included in the waiting list. . When the contents of the waiting list are updated, the calling list is also updated synchronously. As described above, by preparing the in-calling list separately from the waiting list, the overall processing speed or efficiency can be improved.

  In the waiting item management table TA4, a waiting item that is set for each facility and that can be selected at the time of reservation and a reference waiting time of each waiting item are registered. For example, the waiting item set for the order management terminal 100 used in “Restaurant A” is the type of seat. Here, “table”, “counter”, and “terrace seat” are set. The reference waiting time is an average waiting time until one turn waiting group that is waiting for a turn is guided, and may be changed between the first set and the second set. For example, here, the first set waiting time (15 minutes) for the “table”, the second waiting time (10 minutes) after the second set, the first waiting time (5 minutes) for the “counter”, the second set Thereafter, the first waiting time (20 minutes) and the second waiting time (25 minutes) are set for the “terrace seat”. The waiting item and the reference waiting time for each facility are set, for example, by an administrator (for example, a store owner) who manages the waiting in each facility at the time of system introduction. Further, the waiting item and the reference waiting time can be changed as needed.

  The processor 320 includes an arithmetic logic unit (CPU or the like) that processes arithmetic operations, logic operations, bit operations, and the like and various registers, and executes various programs stored in storage means such as a ROM, thereby managing the server. Each part of 300 is controlled centrally. In addition, the processor 320 also executes a computer program (order management application) for managing the wait for turn in cooperation with the order management terminal 100.

  The communication network N includes a communication network that can transmit and receive information between the management server 300 and the order management terminal 100. The communication network N may be, for example, the Internet, a LAN, a dedicated line, a telephone line, a corporate network, a mobile communication network, Bluetooth, WiFi (Wireless Fidelity), other communication lines, a combination thereof, or the like. Regardless of whether it is wired or wireless.

  FIG. 2 is a block diagram illustrating a main configuration of the order management terminal 100. The order management terminal 100 includes a processor (waiting state providing unit, call message notification unit, telephone call unit) 110, an input device (first input unit) 115, and a display device (first display unit, second call unit). A display unit, a third display unit) 116, a communication interface 120, and a storage resource 130. The order management terminal 100 accepts an input to the order waiting list, a dismissal, or the like when the user directly operates the input device 115 such as a touch panel. Here, a visitor, an employee, etc. of a facility are assumed as a user. For example, a visitor performs an input for newly registering the waiting list in the waiting list, and an employee or the like performs an input for updating the status of the information registered in the waiting list. Here, facility managers and employees are collectively referred to as employees.

  The processor 110 includes an arithmetic logic unit (CPU or the like) that processes arithmetic operations, logic operations, bit operations, and the like and various registers, and executes various programs stored in the storage resource 130 to execute the order management terminal 100. Central control of each part. The various registers are, for example, a program counter, a data register, an instruction register, a general-purpose register, and the like.

  The input device 115 includes various operation buttons and a touch panel 115a for accepting inputs such as acceptance to the waiting list and dismissal from the waiting list.

  The display device 116 is a device for displaying a reception screen and a standby screen including a waiting list, a reception button, and the like, and is configured by a liquid crystal display, for example.

  The communication interface 120 is a hardware module for connecting to the communication network N and communicating with other terminals on the communication network N. The communication interface 120 is, for example, a modulation / demodulation device such as an ISDN modem, an ADSL modem, a cable modem, an optical modem, or a soft modem.

  The storage resource 130 is, for example, a logical device provided by a storage area of a physical device. The physical device is a computer-readable recording medium such as a disk drive or a semiconductor memory (ROM, RAM, etc.). The storage resource 130 may be constructed by mapping a plurality of physical devices to one logical device, or may be constructed by mapping one physical device to a plurality of logical devices.

  The storage resource 130 stores an operating system program, a driver program, various data, and the like. Examples of the driver program include a communication interface driver program for controlling the communication interface 120. In addition to these various programs and various data, the storage resource 130 stores a computer program (order management application) AP1 for managing the waiting in cooperation with the management server 300 by being executed by the processor 110. ing.

Next, the operation of the order management system 1000 in this embodiment will be described.
As a user of the order management system 1000, a visitor or an employee of a facility is assumed. A visitor to a facility such as a store operates the order management terminal 100 installed in the facility and accepts a new order for waiting in the waiting list. Specifically, according to a message displayed on the display device 116, the touch panel 115a is appropriately operated to input the number of reservation persons, a desired waiting item (for example, the type of seat such as a table or a counter), and the like. What items should be input at the time of reception may be determined according to the intention of the manager of each facility.

  In addition, instead of the visitor directly operating the touch panel 115a, an employee or the like may perform an input for accepting a waiting order. At this time, the employee or the like may operate the order management terminal 100 installed near the entrance of the facility, or may operate the order management terminal 100 used individually by the employee or the like, as will be described later. Good.

(Multilingual setting function)
FIG. 3 is a diagram illustrating a setting screen for enabling the multilingual function.
As shown in the figure, a language setting tab TB is displayed on the setting screen, and when a store employee or the like selects the language setting tab TB by operating the touch panel 115a, the language setting screen is displayed. When a store employee or the like operates the touch panel 115a to turn on the “select other language” button displayed on the language setting screen, the multilingual function becomes effective. In addition, by turning on the button for each language such as “English”, “Chinese”, “Korean”, etc. displayed on the language setting screen, it becomes possible to select when the multilingual function is enabled. You can set the language. When the multilingual function is enabled, the user can select a language at the time of waiting for an order, as will be described later. When a language is selected, a screen written in the corresponding language is displayed on the display device 116 of the order management terminal 100. In this embodiment, Japanese or English is selected, but other languages such as Chinese and Korean can be selected.

(New registration acceptance to the waiting list)
FIG. 4 is a flowchart showing a flow of a new registration acceptance process waiting for turn in the turn management system 1000.
The order management terminal 100 receives information included in the order waiting list registered in the status management table TA2 from the management server 300 via the communication interface 120 (step S11).

  Further, the order management terminal 100 receives from the management server 300 information on the waiting items registered in the waiting item management table TA4 and the current waiting time of each waiting item (step S12). The current waiting time of each waiting item is calculated by the management server 300 based on the reference waiting time of each waiting item registered in the waiting item management table TA4. For example, in the case of the order management terminal 100 used in “Restaurant A”, if there are two sets of reservations in the “table” seat, the current (third set) waiting time of the “table” seat is , 15 (first set waiting time) +10 (second set waiting time) +10 (third set waiting time) = 35 minutes.

  Note that the current waiting time of each waiting item may be calculated in the order management terminal 100. In this case, the order management terminal 100 obtains the reference waiting time of each waiting item and the current number of waiting sets of each waiting item from the management server 300, and calculates the current waiting time of each waiting item. Can do.

  Next, the order management terminal 100 causes the display device 116 to display an acceptance screen for accepting an order waiting as illustrated in FIG. 5 (step S13).

  FIG. 5 is a diagram illustrating an example of a reception screen displayed on the display device 116 of the order management terminal 100. As shown in FIG. 5, at the reception screen, at least a part of the waiting list registered in the status management table TA2 of the management server 300, for example, the receiving number and the number of persons waiting for the turn are specified. A list in which rows including the type of seat (waiting item) and the like are arranged in time series in the order of reception is displayed. In addition, the total number of waiting groups currently waiting for the turn (the total number of waiting sets for all seat types) is also displayed. Further, the display device 116 displays a guide waiting time, a message for prompting an acceptance operation to the waiting list, an acceptance button, and the like. At this time, if the multilingual function is enabled, the notation in both Japanese (“Accept order”) and English (“Start”) is displayed on the accept button B1.

  The estimated waiting time can be selected according to the purpose of use of each facility. Specifically, the “minimum wait time” is the wait time when the wait item with the shortest current wait time is selected, and the “longest wait time” is the wait time when the wait item with the longest current wait time is selected. Select either “Time” or “Total wait time”, which is the total time required to complete the turn waiting of all turn waiting groups registered in the turn waiting list, for example, plus the shortest reference wait time can do.

  The estimated waiting time may be calculated by the processor 320 of the management server and transmitted to the order management terminal 100, or may be calculated by the order management terminal 100. In this case, the order management terminal 100 can obtain the reference waiting time of each waiting item and the current number of waiting sets for each waiting item from the management server 300, and calculate the reference waiting time.

  The order management terminal 100 detects whether or not an operation input via the input device 115 such as the touch panel 115a by a visitor or employee has been performed on the displayed reception screen (step S14). For example, when an operation on the touch panel 115a is detected and an input is accepted (step S14: YES), a language selection screen for selecting a display language is displayed on the display device 116 (step S15).

  FIG. 6 is a diagram illustrating a language selection screen displayed on the display device 116 of the order management terminal 100. As shown in FIG. 6, on the language selection screen, a select button for each language that can be selected is displayed on the display device 116. The order management terminal 100 detects whether or not an operation input via the input device 115 such as a visitor or an employee has been performed on the displayed language selection screen (step S16). A visitor, an employee, etc., for example, select a button displayed as “Proceed as it is” when selecting Japanese, and select a button displayed as “English” in English. When an operation on the touch panel 115a is detected and a language designation input is accepted (step S16: YES), a number designation screen for designating the number of people waiting for the turn is displayed on the display device 116 (step S17). On the screen after the next number designation screen, the screen is displayed in the notation of the selected language.

  FIG. 7 is a diagram illustrating an example of the number of people designation screen displayed on the display device 116 of the order management terminal 100. As shown in FIG. 7, on the number designation screen, a message prompting the number input operation, a number designation button, and the like are displayed. Here, since English notation is selected in step S16, the number of people designation screen is indicated in English. Specifically, a message “How many people in your group?” Prompting the input of the number of people is displayed, and each operation button (“Next”, “Back”, etc.) is also displayed in English. The order management terminal 100 detects whether or not an operation input via the input device 115 such as a visitor or an employee has been performed on the displayed number designation screen (step S18). When an operation on the touch panel 115a is detected and an input of the number of persons is accepted (step S18: YES), a seat designation screen for designating the type of seat is displayed on the display device 116 (step S19). On the number designation screen, the number of adults and the number of children may be designated separately. For the designation of the number of adults and children, both may be designated on one screen, or the number of each may be designated on two consecutive screens.

  FIG. 8 is a diagram exemplifying a seat designation screen displayed on the display device 116 of the order management terminal 100. As shown in FIG. 8, on the seat designation screen, the waiting item of each facility and the current waiting time of each waiting item are displayed. Further, a message prompting a seat type designation operation, a seat type designation button, and the like are displayed on the display device 116. Here, since English notation is selected in step S16, the seat designation screen is indicated in English. Specifically, the message “Please select a type of seat” prompting the designation of the seat type is displayed in English, and the seat type designation buttons (“Not designated / Not Specified”, “Table / Table”, “Counter / Table / “Counter” and “Terrace” are also written in Japanese and English. Information on the waiting time for each seat type is also displayed in English. The seat type designation button may be written in both Japanese and the selected language (English) as shown in FIG. 8, or may be written only in the selected language. In addition, regarding the English notation of the seat type, a translated word of the Japanese seat type may be acquired using an external automatic translation application via the API. Alternatively, a waiting item for each language may be set in the waiting item management table TA4.

  The order management terminal 100 detects whether or not an operation input via the input device 115 such as a visitor or an employee has been performed on the displayed seat designation screen (step S20). When an operation on the touch panel 115a is detected and a seat type designation input is accepted (step S20: YES), a reservation content confirmation screen is displayed on the display device 116 (step S21). The reservation content confirmation screen displays the number of people accepted and the type of seat, and displays a message prompting confirmation of the reservation content, a message prompting a reservation confirmation operation, a reservation confirmation button, and the like. Here, since English notation is selected in step S16, the reservation content confirmation screen is also indicated in English.

  The order management terminal 100 detects whether or not a reservation completion operation has been performed (step S22). When the reservation completion operation is accepted (step S22: YES), an acceptance completion screen is displayed (step S23). On the reception completion screen, a reception number (waiting number), a waiting time at the present time, and the like are displayed. Further, a message prompting to receive the turn ticket is displayed, and the user can receive the turn ticket printed from the printer 200 connected to the turn management terminal 100. How to use a turn ticket will be described later. The reception completion screen and turn tickets are all written in English.

  The confirmed reservation information, that is, the new registration information including the number of people and the seat type is transmitted from the order management terminal 100 to the management server 300 via the communication network N (step S24).

  When management server 300 receives new registration information from a certain facility (here, restaurant A), based on the received new registration information, management server 300 performs a process of adding a new set of waiting queues to the waiting queue list, and performs status management. The table TA2 is updated (step S25). Also, the management server 300 updates the last update date / time of the status management table TA2.

  Furthermore, the management server 300 extracts the data of the waiting group whose status indicates “calling” from the updated waiting list, and updates the calling list registered in the calling list management table TA3. (Step S26).

  In addition to accepting new registrations, the list of waiting lists for each facility can be changed to “Cancel”, “Change”, “Call”, or “Guidance” for queues that have been registered by facilities or employees of each store. It also occurs when such an operation is performed. “Cancel” means canceling the waiting order, and “change” means changing the waiting order details (such as the number of reservations) once entered. “Call” means that the reservation person is verbally called that the reservation order has arrived, or is informed by telephone or e-mail. This means that the waiting line is erased when actually guiding.

  For example, when a person waiting for the turn or the group is guided to a designated store, the employee or the like performs a “guidance” operation. When the “guidance” operation is performed, the corresponding first rank person is deleted from the waiting list, and the subsequent person is displayed on the order management terminal 100A as being the first rank in the waiting list. Similarly, when “cancel”, “change”, and “call” operations are performed, processing corresponding to each update operation is performed.

  As described above, according to the present embodiment, when the multilingual function is enabled, the language selection screen is displayed when accepting the order waiting, and the display language of the subsequent screens can be selected. As a result, once the user selects a language, all subsequent screens are written in the selected language, and the user can smoothly accept and register.

Further, the language selection may be applied to all communications including calling after completion of reception and information provision. For example, as described later, information such as a waiting time displayed by reading a two-dimensional code displayed on a turn ticket with a smartphone or the like, a message of a call mail notified when the turn comes, and the like are also selected. It may be displayed in different languages. Similarly, when a turn comes, the voice of a call phone for a caller or the like waiting for the turn may be a voice message in a selected language.
Specifically, for example, at the time of waiting registration registration, the management server 300 records the waiting order reception number and the information of the selected language in association with each other. The management server 300 stores, for example, information such that the reception number 1 is Japanese and the second is English. When providing information such as the waiting time to a smartphone, sending a call mail, or making a call, language information corresponding to the reception number of the target waiting group is obtained, and messages and voices are sent to that language. Switch to.

In addition, by connecting to the ordering system and accounting system via the network, it is possible to use the language selected at the time of reception for ordering and accounting after the waiting visitors are guided to the seat. It may be. For example, a menu may be displayed in a selected language on a liquid crystal display device or the like installed on a table so that an order can be placed by operating a touch panel or the like. Further, a receipt issued at the time of accounting may be printed in a selected language.
Specifically, when a person who has been waiting for a turn is guided to a seat, the language information of the guided set is supplied to the ordering system or accounting system, and the ordering or accounting is performed in the language selected by the ordering system or accounting system. can do. For example, when a store employee guides a visitor to a seat, the seat number guided through the order management terminal 100 is input. The order management terminal 100 is input with information such as the reception number 2 is the 10th seat. As a result, the server side stores the seat number and the language information in correspondence with each other using the reception number as a key (for example, English for the 10th seat customer). By transmitting the language information of each seat to the ordering system or the accounting system, the ordering system or the accounting system performs all processing in English for the 10th seat.

B. Second Embodiment In the first embodiment described above, the case where one order management terminal 100 is used in one facility has been described, but in the second embodiment, a plurality of order management terminals 100 are used in one facility. Will be described.

  FIG. 9 is a diagram showing a schematic configuration of an order management system 1000 ′ according to the second embodiment. The order management system 1000 ′ shown in FIG. 9 is the same as FIG. 1 except that a plurality of order management terminals 100 are provided in one facility. Accordingly, corresponding parts are denoted by the same reference numerals, and detailed description thereof is omitted.

  The use of a plurality of order management terminals 100 in one facility differs from the case where only one order management terminal 100 is used in that data is shared among the order management terminals 100. FIG. 10 is a sequence diagram when order management is performed using the three order management terminals 100A to 100C. For example, when a specific order management terminal 100 (order management terminal 100A shown in FIG. 9) is operated in the restaurant A (C1), the operation content (here, assuming status update information) is uploaded to the management server 300. (C2). The management server 300 updates the status information of the restaurant A registered in the status management table TA2 based on the received status update information (C3). The terminals other than the order management terminal 100A used in the restaurant A, that is, the order management terminals 100B and 100C make an inquiry about the status information registered in the status management table TA2 using a unique account for each facility as a key ( C4). The management server 300 transmits the latest status information updated to the order management terminals 100B and 100C (C5), and ends the process. Thereby, the updated status information is shared by all the order management terminals 100A to 100C used in the restaurant A.

  As a result, the latest information is always reflected in the respective order management terminals 100 in a synchronized state. As a result, even when a plurality of order management terminals 100 are used in one facility, the update information waiting for the order is updated. Optimal turn waiting management can be performed without causing problems such as not being reflected in some of the turn management terminals 100.

C. Others The present invention is not limited to the above-described embodiment, and can be implemented in various other forms without departing from the gist of the present invention. For this reason, the said embodiment is only a mere illustration in all points, and is not interpreted limitedly. For example, the above-described processing steps can be arbitrarily changed in order as long as the processing contents do not contradict each other, or can be executed in parallel.

  In the above-described embodiment, the system that manages the order in cooperation with the order management terminal 100 and the management server 300 has been described. However, the configuration of the system is not limited to this, and various configurations can be adopted. For example, by providing the functions of the management server 300 on the order management terminal 100 side, an apparatus having the same functions as those of the order management system 1000 can be configured with the order management terminal 100 alone.

  Furthermore, in the second embodiment, the order management terminal 100A connected to the printer 200 is installed near the entrance of the facility to serve as a reception terminal for visitors, and the order management terminals 100B and 100C are individually provided by employees. Can be operated as a terminal for status update including application by an employee or the like. At this time, the order management terminal 100A for acceptance can accept only new registrations waiting for turn, and the order management terminals 100B and 100C for status update can accept both new registrations waiting for turn and status updates. be able to. As a result, the visitor can only register for waiting in turn, and can prevent the visitor from accidentally deleting or updating the status. Further, in the order management terminal 100, the mode is switched within a single app whether it is possible to accept only new registrations waiting in turn or both waiting new registrations and status updates. You may make it implement | achieve by this.

  Although the turn ticket issued from the printer 200 is not specifically mentioned, the efficiency of turn waiting management may be improved by using a two-dimensional code. The reservation person receives the turn ticket issued from the printer 200 after performing the waiting input. Thereafter, the reservation person reads the two-dimensional code printed on the turn ticket using his / her smartphone or the like. By reading the two-dimensional code, the current waiting order (current waiting time, waiting number, etc.) is displayed on a liquid crystal panel such as a smartphone. At this time, if a language other than Japanese (for example, English) is selected at the time of registration, the waiting time and the number of waiting people are displayed in the selected language on the liquid crystal panel of the smartphone or the like. Also good.

  In addition, when your turn approaches, you will receive a reminder email for the call. This makes it possible to enter the store without waiting for a long time at the store, reducing the stress of the act of “waiting for a long time”, and effectively utilizing the time previously spent on the act of “waiting”. It becomes possible to do. Also, regarding the remind mail, when a language other than Japanese is selected at the time of registration for registration, mail written in the selected language may be received.

  As a method for setting a reminder email, for example, when a two-dimensional code is read, a message prompting you to enter an email address is displayed on the page ("Enter the email address to receive notifications below. Please "). The reservation person can receive the remind mail by inputting the mail address according to this message.

  Further, a telephone call may be made instead of (or in addition to) the remind mail. After completing the waiting input (for example, after the seat selection screen), a message is displayed on the order management terminal 100 asking the reservation person whether he / she wishes to set up a call on the telephone (“call by phone”). If you wish, please press the button below and enter your phone number. ") The reservation person selects either “desired” or “not desired” buttons for telephone call setting. When “desired” is selected as the telephone call setting, a screen for entering a telephone number is displayed, and the reservation person inputs the telephone number according to the message. If English notation is selected, these messages and buttons are also displayed in English. As a result, when one's own order approaches, a call is made by automatic voice or the like, and it becomes possible to enter a store without standing at the store for a long time. Also, for a telephone call, if a language other than Japanese is selected at the time of registration for registration, the telephone voice may be the selected language.

  In addition, the order management system 1000 according to the present invention provides information about the number of waiting groups for each facility, a reference waiting time, the number of waiting groups for each waiting item, and waiting time via an API (Application Programming Interface). Can be provided. For example, real-time information on the number of waiting groups and waiting time information may be displayed on the homepage or information site of each facility such as a restaurant.

1000, 1000 '... order management system 100, 100A, 100B, 100C ... order management terminal 200 ... printer 300 ... management server 320 ... processor TA1 ... client management table TA2 ... status management table TA3 ... calling list management table TA4 ... waiting item Management table N ... Communication network 110 ... Processor 115 ... Input device 115a ... Touch panel 116 ... Display device 120 ... Communication interface 130 ... Storage resource AP1 ... Order management application L1 ... Waiting list display section L2 ... Calling list display section

Claims (6)

An order management system that manages waiting for reservations at a facility,
A storage unit that holds a waiting list including status information of a waiting group in the facility;
A first display unit that displays information of the waiting list;
A second display unit that displays information of a language that can be selected as a language displayed on the screen;
A first input unit that receives a selection input of a language displayed on the second display unit;
And a third display unit that displays information for adding the waiting group or updating the status information in a language selected by the selection input.   The order according to claim 1, further comprising an order waiting status providing unit that provides information on a current waiting time to a terminal device owned by a visitor waiting for the order in a language selected by the selection input. Management system.   The call message notification unit according to claim 1, further comprising: a call message notification unit configured to notify a terminal device owned by a visitor waiting for a turn in a language selected by the selection input to notify that the turn has come. Order management system.   The order management according to claim 1, further comprising a telephone call unit that makes a telephone call informing that a turn has arrived to a telephone owned by a visitor waiting for the turn in a language selected by the selection input. system. An order management device that manages waiting for reservations at a facility,
A first display unit for displaying information of a waiting list including status information of a waiting group in the facility;
A second display unit that displays information of a language that can be selected as a language displayed on the screen;
A first input unit that receives a selection input of a language displayed on the second display unit;
And a third display unit that displays information for adding the waiting group or updating the status information in a language selected by the selection input. A computer that manages the waiting list for reservations at the facility.
A first display unit for displaying information of a waiting list including status information of a waiting group in the facility;
A second display unit that displays information of a language that can be selected as a language displayed on the screen;
A first input unit that receives a selection input of a language displayed on the second display unit;
A program that functions as a third display unit that displays information for addition of the waiting group or update of the status information in a language selected by the selection input.

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