JP2010128663A - Window-calling device - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a window-calling device for improving the efficiency of a customer guidance by smoothly guiding a foreign customer who is not familiar with Japanese to a service counter. <P>SOLUTION: The window-calling device includes: a foreign language requirement display processing means 25 for, when language is selected through a touch panel 13, making a display 12 display a requirement selection picture noticed in the selected selection language; a language storage processing means 26 for, when the requirement is selected by the touch panel 13, making an RAM 21 store the selection language and a reference number in association; a foreign language numbered ticket issue processing means 27 for making a ticket issuing part 15 issue a numbered ticket noticed in the selection language; and a foreign language calling processing means 28 for, when the reference number is called with a voice by a voice calling part 23, and the selection language is associated with the reference number stored in the RAM 21, making the voice calling part 23 call the selection language with a voice. <P>COPYRIGHT: (C)2010,JPO&INPIT

Description

  The present invention relates to a window calling device for calling a customer waiting in a waiting space such as a financial institution, a government office, or a hospital.

2. Description of the Related Art Conventionally, there has been known a window calling device for sequentially calling a customer for each of a plurality of windows in a financial institution or the like. As this kind of window calling device, for example, a numbered ticket printed with a reference number is issued on the basis of information input on the customer's touch panel, etc., and the reference number is displayed for each window, and the customer is sequentially guided to the window. (For example, refer to Patent Document 1).
JP 2002-007726 A

  By the way, in recent years, foreign users who are not familiar with Japanese often visit financial institutions, government offices and hospitals. For foreign customers who are unfamiliar with Japanese, it is difficult to issue a numbered ticket according to the Japanese guidance of the window calling device, and the numbered ticket can be issued using the window calling device. Even so, there is a problem that it may not be able to be guided smoothly to the counter due to reasons such as inability to hear calls in Japanese.

  Therefore, the present invention provides a window calling device that can smoothly guide foreign customers who are unfamiliar with Japanese to a window and improve the efficiency of the window.

  In order to solve the above problem, the invention described in claim 1 includes at least an operation means (for example, the touch panel 13 in the embodiment) capable of an operation input by a customer and a requirement selection screen for selecting a requirement. A display means (for example, the display 12 in the embodiment) that can be displayed and a ticket issuing means (for example, a ticket in the embodiment) for issuing a numbered ticket (for example, the numbered ticket S in the embodiment) on which at least the reference number is printed. Unit 15), storage means for storing the reference number (for example, the RAM 21 in the embodiment), and call display means for informing the reference number to guide the customer to a specific one of the plurality of counters (for example, the implementation number) Control unit 16a to 18c) and ticketing control of numbered tickets by the ticketing means, while displaying the reference number on the call display means In a window calling device comprising control means for performing (for example, the control device 24 in the embodiment), a foreign language selecting means (for example, the foreign language selecting unit 13a in the embodiment) capable of selecting a foreign language, When a foreign language is selected by the foreign language selection means, a language selection means (for example, the language selection unit 13b in the embodiment) capable of selecting a predetermined language from a plurality of languages, and calling the reference number by voice Voice control means (for example, the voice call unit 23 in the embodiment) for performing the above-mentioned, the control means, when a language is selected via the operation means, When a message is selected by the foreign language message display processing means (for example, the foreign language message display processing means 25 in the embodiment) for displaying the message selection screen on the display means, and the operation means. Language storage processing means (for example, language storage processing means 26 in the embodiment) for storing the selected language and the reference number in association with each other in the storage means, and a foreign language for issuing the numbered ticket written in the selected language by the ticket issuing means Numbered ticket issuing processing means (for example, the foreign language numbered ticket issuing processing means 27 in the embodiment) and the reference number stored in the storage means when calling the reference number by voice in the voice calling means And a foreign language call processing means (for example, the foreign language call processing means 28 in the embodiment) for causing the voice call means to call the selected language by voice when the selected language is associated. And

  In the invention described in claim 2, in the invention described in claim 1, when a foreign language is selected by the foreign language selection means, the selected language is temporarily set to English and voice guidance in English is performed. When a language other than English is selected, a foreign language voice guide processing means (for example, a foreign language voice guide processing means 29 in the embodiment) that performs voice guidance in the selected language is provided.

  The invention described in claim 3 is the language registration means according to the invention described in claim 1 or 2, wherein a language that can be handled by the person in charge of the window can be registered for each window (for example, the input unit in the embodiment). 19a to 19c), and the language selection means is configured to be capable of selecting a plurality of languages at the same time, and the control means is selected from the available languages registered in the language registration means by the language selection means. The available language that matches the selected language is searched, and when there is an available language that matches the selected language, the call display means guides the customer to the window where the available language is registered. And

  According to a fourth aspect of the present invention, in the invention according to any one of the first to third aspects, the control means accepts a reservation at a window in which an available language that matches the selected language is registered. Means (for example, comprising the control device 24 and the RAM 21 in the embodiment) is provided.

  According to a fifth aspect of the present invention, in the invention according to the fourth aspect, the display means outputs the window guidance information relating to the reserved window based on the reservation information received by the reservation receiving means. It is characterized by.

  The invention described in claim 6 is characterized in that, in the invention described in claim 5, the ticket issuing means outputs the window guidance information by printing.

  According to the invention described in claim 1, when a customer selects a foreign language and selects a language by the language selection means, a message selection screen written in the selected language is displayed, and further a message is selected. Then, the reference number and the selected language related to the business are stored, and the numbered ticket written in the selected language is issued. When the customer is guided to the window, a voice call is made in the selected language associated with the reference number. Therefore, the numbered ticket can be issued smoothly according to the guidance in the selected language, and the customer can be smoothly guided to the window by voice call in the selected language, so that the efficiency of the customer guidance can be improved. effective.

  According to the invention described in claim 2, in addition to the effect of claim 1, when the customer selects a foreign language by means of the foreign language selection means, it is estimated that the number of foreigners who can understand the foreign language is relatively large. Many foreign customers who can understand English can select language and requirements smoothly by voice guidance, while language selection is possible even if they are uneasy about understanding English. After that, since the voice guide in the selected language is started, it is possible to smoothly select the requirements by the voice guide. Therefore, there is an effect that the customer can be guided to the window more smoothly than when voice guidance is not performed.

  According to the invention described in claim 3, in addition to the effect of claim 1 or 2, if only one selected language can be selected in the language selecting means, there is no available language that matches the selected selected language. Although the language must be selected again, since a plurality of selected languages can be selected at the same time, the language can be smoothly selected by the language selection means. Furthermore, it is only necessary to guide the customer to the counter where the available language that matches any one of the selected languages is registered, so the options of the counter that can be guided are expanded, and therefore customer guidance can be performed more efficiently. There is an effect that can.

  According to the invention described in claim 4, in addition to the effect of any one of claims 1 to 3, it is possible to make a reservation for a window where an available language that matches the selected language is registered. The customer can be guided to the window where the possible languages are registered.

  According to the invention described in claim 5, in addition to the effect of claim 4, it is possible to output the window guidance information regarding the window where the reservation is made, so that the window to be called can be grasped in advance, and therefore When the call is made, there is an effect that it is possible to go to the window smoothly.

  According to the invention described in claim 6, since the window guidance information regarding the reserved window can be printed out, the window information to be called can be printed and carried around. In addition, there is an effect that it is possible to go to the window smoothly while looking at the printed matter.

A window calling device according to an embodiment of the present invention will be described below with reference to the drawings.
The window calling device 10 of the present embodiment is installed in a financial institution such as a bank, and issues a numbered ticket S with a reference number when operated by a customer as shown in FIGS. A numbered ticket issuing unit 11 is provided. The numbered ticket issuing unit 11 has a display operation unit 14 that includes a display 12 disposed on the front surface of the machine body and a touch panel 13 that is an operation unit that is installed on the surface of the display 12 and can determine a contact position. ing. In addition, it is good also as a structure which provides not only the touch panel 13 but a push button etc. as an operation means in places other than on the display 12. FIG.

The numbered ticket issuing unit 11 further includes a ticket issuing unit 15 below the display operation unit 14 described above. When a predetermined input operation is performed via the display operation unit 14, the ticket issuing unit 15 issues a numbered ticket S on which a reference number is printed based on a control command of the control device 24.
The numbered ticket issuing unit 11 includes a voice guidance unit 16. The voice guidance unit 16 outputs a predetermined voice guidance according to the operation input of the customer based on the control command of the control device 24 for the procedure until the numbered ticket S is issued.

  The touch panel 13 of the numbered ticket issuing unit 11 includes a foreign language selection unit 13a and a language selection unit 13b. More specifically, the touch panel 13 on the foreign language selection button 33 (described later) displayed on the display 12 constitutes the foreign language selection unit 13a, and the language selection button 35 (described later) displayed on the display 12 is displayed. The touch panel 13 constitutes a language selection unit 13b. The numbered ticket issuing unit 11 is connected to a control device 24 that performs various controls of the window calling device 10 via a network.

  The control unit 24 is connected with notification units 18a to 18c arranged for each of the three counters 17a to 17c via a network. The notification units 18a to 18c are respectively connected to a display unit 22 including a liquid crystal display or the like. And a voice call unit 23 including a speaker capable of voice output, and notifies the customer of the reference number by visual display by the display unit 22 and voice output by the voice call unit 23 based on a control command of the control device 24. .

  Further, input units 19a to 19c for performing various input operations by a teller are connected to the control device 24 via a network. The counter 17a is provided with a notification unit 18a and an input unit 19a, the counter 17b is provided with a notification unit 18b and an input unit 19b, and the counter 17c is provided with a notification unit 18c and an input unit 19c. The notification units 18a to 18c and the input units 19a to 19c are connected to the control device 24 via a network.

  The input units 19a to 19c are used to register a language that Teller can handle (hereinafter, simply referred to as a “available language”) and to respond to requirements that can be handled by the counters 17a to 17c (hereinafter simply referred to as a “available message”). An input operation or an input operation to the effect that the service for one customer has ended is possible. The input information input to the input units 19a to 19c is transmitted to the control device 24, respectively.

  Further, the control device 24 is connected to a ROM 20 that is a nonvolatile read-only memory and a RAM 21 that is a volatile memory that can be read and written. The ROM 20 stores various programs executed by the control device 24, while the RAM 21 stores a customer waiting list. This waiting list is a list in which the order of receipt of reference numbers is registered for each of the counters 17a to 17c. The reference numbers transmitted from the numbered ticket issuing unit 11, the available languages, the correspondence requirements, etc. Input information is registered. In addition, in this waiting list, counter information, which is information input by the input units 19a to 19c described above, is also associated and registered for each of the counters 17a to 17c.

  Further, the control device 24 includes a foreign language message display processing means 25, a language storage processing means 26, a foreign language numbered ticket issuing processing means 27, a foreign language calling processing means 28, and a foreign language voice guide processing means 29. Configured.

  When one language is selected from a plurality of languages such as English and German via the language selection unit 13b of the touch panel 13, the foreign language message display processing unit 25 displays the selected language in the selected language. A control process for displaying the initial screen (message selection screen) on the display 12 is performed. Here, the initial screen is a screen for selecting what kind of business the customer visits the bank. For example, as shown in FIG. 3, the Japanese initial screen is a business button. As shown, a “deposit” button 30, a “transfer” button 31, a “remittance” button 32, and the like are displayed. For example, when the selected language is English, the foreign language message display processing means 25 changes the initial screen of FIG. 3 to English notation, and changes the characters “deposit” to “Deposit” as shown in FIG. Displayed on the display 12 is a “Deposit” button 30a, a “Transfer” button 31a in which “Transfer” is indicated as “Transfer”, and a “Remittance” button 32a in which “Remittance” is indicated as “Remittance”. Perform control processing.

  When a message is selected on the initial screen described in the selected language by the foreign language message display processing module 25, the language storage processing module 26 assigns a reference number to the message selection operation by the customer, The reference number and the selected language are associated with each other and stored in the RAM 21.

When the language selection unit 13b selects a language, the foreign language numbered ticket issuing processing means 27 performs a control process in which the description content of the numbered ticket S is written in the selected language and the ticket issuing unit 15 issues a ticket.
When the foreign language call processing means 28 calls the reference number by voice via the voice calling unit 23, if the selected language is associated with the reference number stored in the RAM 21, the foreign language call processing means 28 outputs the voice of the selected language. Perform the output control process.

  The foreign language voice guide processing means 29 performs a control process in which, when a foreign language is selected by the foreign language selection unit 13a, the selected language is temporarily set to English, and the voice guidance unit 16 outputs a voice guide in English. Thereafter, when a language other than English is selected by the language selection unit 13b, the voice guidance unit 16 performs control processing for outputting a voice guide in the selected language.

Next, the operation of the window calling device 10 described above will be described with reference to FIGS.
First, the control device 24 reads out and executes the program from the ROM 20 with the start of the main power supply of the window calling device 10 when starting the day's business, and the customer visits the bank with what kind of requirements. A screen for selecting whether the user is present, that is, an initial screen in the display operation unit 14 is displayed.

  Here, on the initial screen, for example, a “deposit” button 30, a “transfer” button 31, and a “remittance” button 32 are arranged in order from the top, as buttons describing the requirements that can be selected by the customer. In addition to the buttons relating to the requirements that can be selected by the customer, the “Foreign Language” button, which is the foreign language selection button 33 for the foreign customer, is also the “deposit” button 30. , “Transfer” button 31 and “remittance” button 32 are displayed. The layout of buttons displayed on the initial screen is not limited to the above.

  When each teller in charge of each counter 17a-17c arrives at the counter 17a-17c and starts the business, it registers their available languages via the input units 19a-19c, and responds to the requirements. input. Specifically, information such as “Available Language: English”, “Available Business: Deposit, Transfer” and the like are input via the input units 19a to 19c. The control device 24 registers the available languages and available messages input from the input units 19a to 19c as counter information in the waiting list in the RAM 21.

  When the customer presses on the touch panel 13 of any one of the “deposit” button 30, the “transfer” button 31, and the “remittance” button 32 on the initial screen described above, the control device 24 selects the customer's business item selection operation. A serial number is sequentially assigned to. Then, a corresponding item that matches one of the requirements of the “deposit” button 30, “transfer” button 31, and “remittance” button 32 selected by the customer by pressing the touch panel 13 (hereinafter simply referred to as a selection requirement). Is searched from the counter information in the RAM 21. As a result of this search, if there is counter information that includes the sent selection item as an actionable item, at the end of the waiting list of the counter to which this counter information is registered, The number assigned above is registered, and the number is printed on the numbered ticket S and issued from the ticket issuing unit 15.

  Here, while the ticket issuing unit 15 issues the numbered ticket S, the display 12 indicates that the ticket is being issued, or after the ticketing, the display 12 displays the numbered ticket number. “Please wait until the call is made” may be displayed to prompt the user to wait.

  For example, when the reference number is registered in the counter 17a of the waiting list, the response to the current customer is ended in the counter 17a, and the response to the current customer is ended in the input unit 19a by the teller of the counter 17a. When an input operation is performed, the control device 24 refers to the order waiting list of the counter 17a stored in the RAM 21, and notifies the customer of the next serial number by the notification unit 18a. The control device 24 repeats the above control every time the teller performs an input operation to the effect that the current customer service has been completed. In the case of the counters 17b and 17c, the same control as that of the counter 17a is performed individually.

  Next, an example of dealing with foreign customers in a foreign language will be described. For example, when the customer presses the touch panel 13 (foreign language selection unit 13a) on the button “foreign language” shown in FIG. 3 which is the foreign language selection button 33 on the initial screen, The control device 24 temporarily sets the selected language to English by the voice guidance unit 16 and performs voice guidance for the operation of the initial screen using the English voice. Then, the display content of the display 12 is switched to the display content of the next hierarchy, that is, the language selection screen. FIG. 4 shows an example of displaying a simplified world map as a language selection screen. In this language selection screen, for example, the customer selects a place corresponding to the country of origin, and the language used in the selected place is set as the customer's selected language. Further, in this case, the map shown in FIG. 4 is stored in advance in the ROM 20 described above, and the language used in the area is stored in association with each area displayed on the map. Depending on the region, multiple languages may be used. In such a case, all the languages used in the corresponding region are displayed and one or more languages can be selected by the customer. Should be set.

  Further, as the language selection screen, for example, as shown in FIG. 5, a plurality of buttons each having a plurality of different language names are displayed on the screen, and any one of the buttons in which the language name is described to the customer. One or more may be selected via the touch panel 13 (language selection unit 13b). In this case, only the available languages included in the counter information stored in the RAM 21 may be displayed.

  Then, for example, the location of England is selected by the language selection unit 13b on the language selection screen shown in FIG. 4, or, for example, the “ENGLISH” button meaning English is selected by the language selection unit 13b on the screen shown in FIG. When 35 is selected, as shown in FIG. 6, the “deposit” button 30, “transfer” button 31, and “remittance” button 32 displayed on the initial screen are displayed in English. Specifically, a “Deposit” button 30a in which “deposit” is written as “Deposit”, a “Transfer” button 31a in which “Transfer” is written as “Transfer”, and a “Remittance” is written as “Remittance”. "Remittance" button 32a described as "" is displayed on the screen.

  Similarly, if the location of Germany is selected on the screen shown in FIG. 4 or the “DEUTSCH” button 36 meaning German is selected on the screen shown in FIG. 5, the above button notation is replaced with German. In addition, when the selected language is another language, a button for selecting the above-mentioned item is displayed in the selected language. Note that the “deposit” button 30, “transfer” button 31, and “remittance” button 32 may all be written in English instead of the language.

  Further, when a language other than English is selected via the language selection unit 13b, the English voice guide temporarily set by the foreign language voice guide processing means 29 is temporarily stopped and switched to the voice guide of the selected language. And the voice guide unit 16 outputs a voice guide in the selected language.

  When the “Deposit” button 30a (see FIG. 6) is pressed, information on “deposit” as a selection item and information on “English” as an available language are sent from the numbered ticket issuing unit 11 to the control device 24, respectively. The Then, the control device 24 determines the presence / absence of the counter information including “deposit” as an available item and “English” as an available language from the counter information of the plurality of counters 17a to 17b stored in the RAM 21. . When it is determined that there is counter information that matches the above condition, the control device 24 assigns a reference number to the customer's message selection operation, and the reference number is a counter in which the counter information is registered. Register in the waiting list. At this time, the selected language is associated with the reference number and stored in the RAM 21. Thereby, the reservation to the counter is completed. Then, the control device 24 controls the ticket issuing unit 15 to print the reference number stored in the waiting list on the numbered ticket S and issue the ticket. The control device 24 and the RAM 21 described above constitute a reservation receiving means of the present invention.

  Here, when the “Transfer” button 31a is pressed, information indicating that “transfer” has been selected as the selection requirement and information indicating that “English” has been selected as the available language are transmitted to the control device 24, respectively. Is done. In addition, when the “Remittance” button 32a is selected, information indicating that “send” is selected as the selection requirement and information indicating that “English” is selected as the available language are transmitted to the control device 24, respectively. The Then, the control device 24 matches the “selection item” transmitted from the numbered ticket issuing unit 11 out of the counter information of the counters 17a to 17c stored in the RAM 21, as in the control described above. If there is a counter with counter information that includes both information, determine whether or not there is counter information that includes both “available language” and “available language” that matches “selected language”. A reference number is assigned to the item selection operation, and the reference number is registered in the order waiting list of the counter in the same manner as in the above-described control to complete the reservation.

  When the above-described reservation is completed, the control device 24 counter information of the counter in which the reservation is made, specifically, guide information such as a counter number, position information of the counter, a route to the counter, and a scheduled waiting time. Is displayed on the display 12 according to the selected language. Here, when reservations are made for a plurality of counters, a control process for displaying all corresponding counter guidance information on the display 12 is performed.

  On the other hand, when it is determined that there is no counter information that includes both “available item” that matches the “selected item” transmitted to the control device 24 and “available language” that matches the “selected language” Displays a message prompting the customer to select another language and repeats the control process described above. In this case, the displayed language may be displayed in, for example, English instead of the selected language.

  Next, a case where a plurality of languages are simultaneously selected on the language selection screen shown in FIG. 4 or 5 will be described. Here, “select simultaneously” means that a plurality of languages are selected within a predetermined time or until a completion button (not shown) is operated on the same screen. For convenience of explanation, the counter 17a is referred to as a first counter, the counter 17b is referred to as a second counter, the counter 17c is referred to as a third counter, and a fourth counter (not shown) is provided.

  Both English and German are the customer's selected languages. For example, when both the “ENGLISH” button and the “DEUTSCH” button shown in FIG. 5 are pressed, the control device 24 is stored in the RAM 21. A counter including at least one selected language of “English” and “German” as an available language is searched from the counter information. Here, for example, “1st counter: English”, “2nd counter: English, Urdu”, “3rd counter: French, Germany” In the case of “Language” and “No. 4 counter: Indonesian”, those that include at least one of English and German as an available language are No. 1 to No. 3 counters.

  Then, an initial screen for selecting a message written in the selected “English” or “German” is displayed on the display 12. In addition, when a plurality of languages are selected on the language selection screen, the screen display up to ticketing and the voice guide voice may be performed in the first selected language. In the following description, “English” is used. An example of the initial screen for selecting a message described in the above will be described.

  When the customer selects the “Deposit” button 30a displayed on the display 12, the control device 24 selects from the counter information of the 1st to 3rd counters in which the selected language and the available language match. Search for items that include “deposits” as applicable requirements. Here, in the case where the correspondence requirement is “No. 1 counter: deposit, transfer, remittance”, “No. 2 counter: deposit, transfer”, “No. 3 counter: remittance”, among the above No. 1 to No. 3 counters, The first counter and the second counter that include “deposit” in the counter information as a corresponding requirement are specified.

  Then, the control device 24 assigns a reference number to the customer's message selection operation, registers the reference number on the first counter and second counter waiting list of the RAM 21 and completes the reservation. On the other hand, when the corresponding counter is not searched, the language selection screen is displayed again, and a message indicating that the input with the changed language condition is necessary is displayed.

  In the above example, because the selected language and the available language match, and the counter for which the selected item and the available item match, that is, both the first counter and the second counter described above are reserved, The customer will be guided to the counter that is available first, either the first counter or the second counter. For example, if the second previous customer is guided to the first counter and the first previous customer is guided to the second counter, if the second counter is freed first, the notification unit 18b of the second counter Your reference number will be notified and guided by the selected language. When the reference number is notified by either the first counter or the second counter, the same reference number in the other waiting list is deleted. In addition, when the turn reaches the first counter and the second counter at the same time, only one of the reference numbers is notified.

  Therefore, according to the above-described embodiment, when a customer selects a foreign language with the foreign language selection unit 13a and selects a language with the language selection unit 13b, a message selection screen written in the selected language is displayed, and the touch panel is displayed. When the message is selected via 13, the reference number and the selected language relating to the selected message are stored in the RAM 21, and the numbered ticket S written in the selected language is issued. When guiding to the counter, a voice call is made in the selected language associated with the reference number, so that the numbered ticket can be issued smoothly according to the guidance in the selected language, and the call to the counter is facilitated by voice call in the selected language. Therefore, it is possible to improve the efficiency of customer guidance.

  In addition, when the customer selects a foreign language by the foreign language selection unit 13a, the voice guidance is performed by temporarily setting English, which is estimated to have a relatively large number of foreigners understandable among foreign languages, as the selected language. Many foreign customers who can understand English can select language and requirements smoothly by voice guidance, but even if they are uneasy about understanding English, voice guidance in the selected language starts after language selection. Therefore, it is possible to select a smooth requirement by voice guidance, and as a result, it is possible to guide the customer to the window more smoothly than when voice guidance is not performed.

  Furthermore, if only one language can be selected in the language selection unit 13b, it is necessary to select a language again when there is no available language that matches the selected selected language. Therefore, the language selection by the language selection unit 13b can be performed smoothly. Furthermore, since it is only necessary to guide the customer to a counter in which an available language that matches one of a plurality of selected languages is registered, the options of the counter that can be guided are expanded, and as a result, customer guidance is performed more efficiently. be able to.

  Then, since it is possible to reserve a counter in which an available language that matches the selected language is registered, it is possible to reliably guide the customer to the counter in which the available language is registered.

  Note that the present invention is not limited to the above-described embodiment. For example, the counter number, reservation information, counter guidance information, etc., for which reservation has been completed may be displayed on the display 12 in the selected language selected by the customer. Good. Here, the display of the counter number and the reservation information is, for example, “No. 1 counter, English, waiting time 15 minutes”, “No. 2 counter, English, waiting time 20 minutes”, “No. 3 counter, French” , “5 minutes waiting time” can be displayed. The counter guidance information may be configured to display a map up to the counter or display directions. In addition, the above-described display contents may be output by the voice of the selected language.

  In the above-described embodiment, the case where the teller registers the available language via the input units 19a to 19c has been described. However, the available language may be determined in advance for each counter. In this case, a teller who can respond in each language arrives at the counters 17a to 17c for which the language that can be handled is determined. With this configuration, it is possible to reduce the burden on the teller, especially by omitting the registration work of the available language at the start of business.

In the above-described embodiment, the case where three counters are provided has been described, but the number of counters is not limited to this.
Furthermore, the case where reservation is made for a counter that includes both the available language that matches the selected language and the available message that matches the selected item in the counter information has been described. For example, a counter that satisfies only the selected language You may comprise so that it may guide to.

  And although the case where the counter guidance information of the reserved counter is displayed in the selected language on the display 12 of the numbered ticket issuing unit 11 has been described, the counter guidance information written in the selected language is printed on the numbered ticket S, A separate printing unit may be provided to separately print out the counter guide information. With this configuration, the counter guidance information of the counter to be called can be carried around, so that when the reference number is notified, it is possible to smoothly go to the counter while viewing the printed matter.

  Furthermore, although the case where the numbered ticket issuing unit 11 in which the display operation unit 14 and the ticket issuing unit 15 are integrally configured has been described, the display operation unit 14 and the ticket issuing unit 15 may be configured separately.

  Moreover, although the case where the numbered ticket issuing unit 11 and the control device 24 are provided separately has been described, the control device 24 may be provided in the numbered ticket issuing unit 11. By comprising in this way, since the control apparatus 24 is provided in the numbered ticket issuing unit 11, since a part of a power supply line or a communication line can be shared, it becomes advantageous at the point of arrangement space.

1 is an overall configuration diagram of a window calling device according to an embodiment of the present invention. It is a block diagram of the window calling device of one embodiment of the present invention. It is a front view of the initial screen of the display of the window calling device of one Embodiment of this invention. It is a front view of the language selection screen of the display of one Embodiment of this invention. It is a front view of the language selection screen of the display in the other aspect of one Embodiment of this invention. FIG. 6 is a front view of a message selection screen displayed when “ENGLISH” is designated in FIG. 5.

Explanation of symbols

10 Window calling device 13 Touch panel (operating means)
13a Foreign language selection section (foreign language selection means)
13b Language selection unit (language selection means)
15 Ticketing department (ticketing means)
18a, 18b, 18c Notification unit (call display means)
19a, 19b, 19c Input section (language registration means)
24 Control device (control means, reservation acceptance means)
21 RAM (storage means, reservation accepting means)
23 Voice call section (voice call means)
25 Foreign language message display processing means 26 Language storage processing means 27 Foreign language numbered ticket issuance processing means 28 Foreign language call processing means 29 Foreign language voice guide processing means S Numbered ticket

Claims (6)

An operation means that allows a customer to input an operation,
A display means capable of displaying at least a message selection screen for selecting a message;
Ticketing means for issuing a numbered ticket on which at least a reference number is printed;
Storage means for storing the reference number;
Call display means for informing the reference number and directing the customer to a specific window among a plurality of windows;
While performing ticketing control of the numbered ticket by the ticketing means, the window calling device comprising a control means for performing display control of the reference number on the call display means,
A foreign language selection means capable of selecting a foreign language;
Language selection means capable of selecting a predetermined language from a plurality of languages when a foreign language is selected by the foreign language selection means;
Voice calling means for calling the reference number by voice,
The control means includes
When a language is selected via the operation means, a foreign language message display processing means for displaying the message selection screen written in the selected selection language on the display means;
When a message is selected by the operation means, a language storage processing means for associating the selected language with a reference number and storing it in the storage means;
Foreign language numbered ticket issuing processing means for issuing a numbered ticket written in the selected language by the ticket issuing means,
When calling the reference number by voice in the voice calling means, if a selected language is associated with the reference number stored in the storage means, the voice call means makes a call by voice of the selected language. A window calling device, comprising: a foreign language call processing means to be performed.   When a foreign language is selected by the foreign language selection means, the selected language is temporarily set to English and voice guidance is performed in English. On the other hand, when a language other than English is selected, the voice guidance in the selected language is performed. The window calling device according to claim 1, further comprising a foreign language voice guide means for performing the operation. A language registration unit capable of registering an available language that can be handled by a person in charge for each window, and the language selection unit is configured to be capable of selecting a plurality of languages simultaneously.
The control means searches for an available language that matches the selected language selected by the language selecting means from the available languages registered in the language registration means, and there is an available language that matches the selected language. In this case, the call display device according to claim 1 or 2, wherein the call display means guides a customer to a window where the available language is registered.   The window calling device according to any one of claims 1 to 3, wherein the control unit includes a reservation receiving unit that receives a reservation of a window in which an available language that matches the selected language is registered.   5. The window calling device according to claim 4, further comprising a display for outputting window guidance information relating to a reserved window based on the reservation information received by the reservation receiving unit.   6. The window calling device according to claim 5, wherein the ticket issuing means outputs the window guidance information by printing.

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